ADT Security Services

DO NOY BUY ANY SERVICE OR MERCHANDISE FROM THESE CROOKS!! YOU WILL REGRET YOUR PURCHASE minute after they leave your house following your install!!!! This business is not honest and does not have any integrity!! We called for several months regarding a faulty alarmNo one came to the residence to fix itI also called the installer to come back to fix itNo one would fix it!! The alarm just kept going off because of the wind blowingI would not use this alarm system nor anyone associated with themAll they want is your moneyI spent dollars for the install and after they run your credit card you can not get any service on your alarm.they always have excuses or do not showThey also play little tricks like oh "you didn't call in but your husband did" so that doesn't count on the number of times your household requested service!! DO NOT USE THIS ALARM COMPANY OR HAVE THIS ALARM INSTALLED ON ANY PROPERTY THAT YOU HAVE!! You will start to regret your purchase minute after they install your alarm and they leave your property Please contact meWe need to do a class action against this business!

Signed service contract with ADT in June, setup auto payment right off the batReceived bill July so I paid thinking auto payment have not startedNovember I received a letter stating that they can not process credit card, I must pay $immediately or my account gets suspendedImmediately called and paid this month worth (63.99/mo contract)December received a statement that I now owe $64.99/moI pulled out my service contract it showed that I am to be billed $63.99/mo, so they are over billingNow I went and do some research and found that ADT automatically pull funds each and every month, even as recently as 12/for this amount they sent out a statement forI called ADT to find out what is going on, their service representative can not figure out their system either and he said he show they have $credit in my account He said he have no authority to fix my account and I must bring my dispute to their dispute email with my supporting documents
So ADT is double billing and double charging for their services, even sends out statement when I have credit in their system
This is ADT corporate billing system problem and not local installation problem, so I am leaving this review on ADT corporate headquarter Revdex.com review

My mother was an ADT customer for many years and she passed away in Feb We left the system on in her home until it was sold in October We have been trying unsuccessfully to have the system turned off ever since then When my brother or I call, we first talk to a person in one department who then tells us we have to talk to a person in another departmentSometimes we get through to the other department and sometimes they don't pick up and the person in the first department says they will make a note of our call We've sent them the two pieces of documentation they initially requested three times, however, they keep stating they've never gotten it Either this is the most incompetent business ever or they are experts at giving the customer the runaround Without a doubt the worst customer service I've ever experienced

The security system company claims they care for your safety, they do not careNot only did one of their reps come to my house, take money from me, try and steal my equipment all behind a deceptive salePromising to upgrade my security system, but ADT DID NOTHING ABOUT IT!!! I sent them the police report I had to file, with the police confirming video surveillance of their ADT rep illegally in my house, frauding me, with a written statement of what happened and whenTheir rep disconnected my services, cut the wires in my home box, and would have taken my equipment, but didn't purely because I told him I owned themAll while my children played in their room next usI called ADT after realizing what had happenedMany times ADT promised to dissolve my account, as a courtesy because their system no longer made me feel safeIt's been and 1/months, and I am still getting harassing calls from their collection departments, because they LIED!!! I've spoken to manager after managerEach on saying they will fix it, each one not fixing it
ADT is a dishonorable companyThey promise safety and security and DO NOT DELIVER
I have been ill from all thisStressed out of my mindAll this did was make the painful experience of being burglarized feel so much worseADT has violated my sense of feeling safe in my homeI recommend this company to no one

After canceling the contract, received a follow up call two weeks later that manipulated the reinstatement of the contract
After several phone calls in attempt to cancel my contract due to the fact that they did not have the original contract I finally got them to cancel the contract and stop charging me feesTwo weeks later there was a follow up call to present with a new dealI asked why he was asking for all my personal information and he said it was just protocol and he asked if he could share a deal I agreed to listen by saying OK to the conversation and to email with information because I did not have time at that moment since I was with my kidsThat apparently in turn reinstated my contract for two yearsNo terms wherever discussed or agreed on and it was never clear that I was reinstating the contractI was with kids and ask to get this apparent information by emailI never recived updated terms or a contract renewal email of any sort

Protection (now ADT) was installing a new security system in the newly built houseProtection failed to wire the system properly
Protection (now ADT) was installing a new security system in the newly built house in June They failed to wire the system properly and failed to install one carbon monoxide detectorFor months, the system was giving positives
In late March 2018, I did not disarm the system and opened the back doorProtection called and told me that thee was carbon monoxide present and we should evacuate the houseI asked them to send a technician to review the system because opening the back door should not lead to carbon monoxide alarmThe situation did not make sense
The technician arrived a few days laterDuring the review of the system it was found out:
- One monoxide detector was not installed
- The wiring was done improperly in such way that upon opening of the door the carbon positive monoxide alarm was triggered
- Carbo

contract breach, no service, no customer service, sales practices fraudulent, product does not work, in months no repairs done,months still paying
purchase date 02/23/2016, customer account number XXXXXXXXX, job no#XXXXXXXXX, sales rep Ruben *** payments $mo, $installation, $? company does not tell me what they are for, at my residence Ruben *** sold me service contract in Spanish language as I am not English proficient, now Ruben *** claims he does not speaks Spanish and no longer takes my calls for assistance and there is no communication by adt with me I called customer service on may and the rep treated me with violent language, he would not stop screaming and yelling at me and was of no assistance Terms and conditions number# regarding installation states that such will be done within adt working hours of which I was not notified what they were Under when contract was made all parties agreed installers were to arrive at my

ADT SECURITY CORPORATE has been protecting my family and I since When we 1st purchased our home I contacted ADT SECURITY CORPORATE offices I knew in the beginning to make sure I was setting up service with the ADT SECURITY CORPORATE office and not an ADT AUTHORIZED DEALER which is a sub contractor, you should always look at the small print I'am a very cautious consumer & I make sure I read reviews & do all my research before spending my hard earned moneyADT has responded over the years promptly whenever our alarm has been set off & not disarmed within the seconds they allow bensuring we are not just having a alarmThey practically saved my life and home once when I fell asleep while cooking and my ADT smoke detector went offAfter not answering their multiple calls they dispatched the fire dept to my home whom actually had to break in thru my back door because I was completely in a deep sleepThank You ADT SECURITY CORPORATE for saving my life and homeWe had to replace our back door but I will take that anytime over replacing a life or homeBe careful not to set up with their authorized dealers they will sell you anything just to get make a sell & you will have lots of billing isssuesBe sure you are paying attention to the small print via phone or internet that it is the corporate office of any business of Major Corporation such as ADT SECURITY

***ave been a loyal ADT customer since I have had them installed and upgraded on different houses in statesMy bill is suppose to be $plus $brings it to $There is a $fee on my account from some junk charge they claim I didn't payI have always paid the installers and paid whatever the online system tells me to and until today April 1, was enrolled in easy ***

I referred a customer and they were supposedoing to give me a $referral check but I haven't received I referred back in July
I referred someone to them in July and I was supposed to get a referral check and I did not receive yet..I have called so many times and still no results.I would like to receive a referral check that is $

Worst company I ever dealt withThey misled me to get me to sign a contract then when I called to cancel it took three hours on the phone to even find the people I could cancel withFinally they took my money to pay off the balance of my contract
Then after they have my payoff money they have since charged my credit card twiceNo response to my outreach and I don't want to call again because I don't want to spend three hours on the phone
Switched to another provider and had no issues

Alarm Failure/ levels of equipment failedIncluding sensor that detects breaking glassMotion Detectors failedcameras failed to record
My house was broken into and many personal belongings stolenThe ADT alarm was set and failed on multiple levelsWe paid extra for widow sensors that were supposed to detect breaking glassThe window with one of these sensors, was broken, shattered and was the entry way for the intruderThe sensor failedThen we have two motion detectors(one upstairs and one downstairs), the intruder walked right past both of these sensors and neither of the sensors detected the movementThird, we paid additional for two cameras (one upstairs and one downstairs)These cameras failed to record the intruderThe alarm system showed the camera detected movement but the installer never completed the set up of the camerasWhen the alarm is set the camera should start recording when movement is detected, this did not happenThe alarm never went offWe came

Was told if I signed a year contract when I had the system installed the monitoring fee would not increase for the term of the contract When I received the actual contract in the mail....was asked to sign a small tablet by installation techI read that the rate could increase...when I called customer service to go ahead and pay the years monitoring fee in advanceI was told "NO" because the rate will automatically increase after the first year A lot of deception going on with the billing department at ADT

I have family that has ADT, for more than years, and I just had my system installedThe process was friendly and enjoyableI did not feel pressured, but instead very informed and treated with patience and respectAs the service that I have is very young, I cannot rate that completely, but three times dealt with customer service, in deciding to get ADT and with billing questions and arrangements, and each time was enjoyableThe only in person interaction was positive as wellThe technology that ADT utilizes, and the knowledge of that technology that ADT has demonstrated, gives me a great confidence in the future dealings that I have with their companyI hope that this remains so for the many years to come

I renewed a three year contract with ADT on July 1st, I was then sent a letter on July 23th stating they would no longer be dispatching the police to my home in the event of a burglary The by law was updated on July 1st and I should have been made aware of this term on the phone prior to renewal I tried to cancel my contract as they are no longer providing the service that I had initially agreed too This is criminal Upon attempting to cancel I was told I would be charged $to get out of the contract The terms and conditions of the contract changed and therefore I should be able to cancel thisI was falsely mislead into a contract that they could not deliver
Notes: By law XXX-XXXX Niagara Regional Police effective July 1st
ADT change of service mailed out, dated July 10th received July 23rd - Contacted ADT July 24th at 9:00AM Supervisor name: ***
Product_Or_Service: ADT Buglar Alarm
Order_Number: XXXXXXXXX
Account_Number: XXXXXXX

ADT-Protectron and I have agreed to return video camera in exchange for a refund $on Aug29th, The video camera was uninstalled from our home by the ADT/Protectron tech within weeks of Aug29th As of today, Oct31st, 2016, I'm still waiting for my refund cheque I have called multiple times to speak with many front-line ADT/Protectron employees from the Loyalty/Customer Care department Kept repeating the same thing that the cheque will be in the mail 4-weeks We are beyond that time now I finally started to state my issue through social media (Facebook; Twitter) and within minutes received a call from ADT/Protectron Cecil *** *** Head Office) told me that he will resolve the issue today (Oct25th, 2016) Cecil stated that the process should take no longer than a couple of days to issue a cheque from their bank partner Therefore, by ThursOct27th, the cheque will be mailed That day came and left and still no refund cheque I will also be

Installed fire system caused violation of local fire ordinances and future additional expenses
Approximately years ago I had a problem with the existing fire system in my house and wanted to change companies I contacted ADT, who told me they do not service systems they did not install and recommend a wireless fire and burglar systemI agreed and had this installed They left the existing wired smoke detectors in place without telling me this would be a violation of the existing fire code This act of irresponsibility has cost me many hundreds of dollars to rectify, so I can sell my house

The system monitor has been chirping for two months now and ADT can't seem to get it to stop permanently, the longest it has been quiet is hoursI get up at 4:in the morning and most nights I can't sleep because the systems chirps every to seconds They have been called numerous times and even been out to the houseIt doesn't make any senseGoing to cancel and get new service with another companyI bet if I don't pay my bill the chirping will stop

Had an issue this weekendHad appointment set up for an upgrade consultationTech *** *** never showed and never calledTrying find out what is going on through customer service is a complete headache! All they did was confirm appointment was still in computer and connect directly to her phone, which she didn't answer until two hours after the appointment window closedWhen she called back, she sounded impaired, possibly drunkCouldn't answer questions, very confusedCouldn't give a legitimate answer as to why she was a no showADT's customer service is a JOKEThey have offered no solution! They want to send the same tech back out, I don't want this person in my houseAt first I really liked ADT, but after dealing with heir customer service, I am considering going to another company

Getting billed when we should not be
My husband and I signed up for ADT service at our new home this yearMy husband is getting transferred unexpectedly and we've had to sell our homeI tried to cancel the service and was told I would incur substantial cancellation fees for doing soThe only option that was explained to me was to have the buyer of our home sign up for an ADT contract within days and our cancellation fees would be waivedAs part of our real estate contract with the buyer of our home, we made the arrangement with him that he would sign up for service which he has done so - well with in the days as requested by ADT
Our account is still reflecting that we owe $2,Since my original communication with ADT about our move, I have called on separate occasions trying to get our bill straightened outThe last conversation lasted over an hour with "Michelle, Manager" & "Michelle, customer service rep" - both in the relo departmentDuring that last call