ADT Security Services

contract breach, no service, no customer service, sales practices fraudulent, product does not work, in months no repairs done,months still paying
purchase date 02/23/2016, customer account number XXXXXXXXX, job no#XXXXXXXXX, sales rep Ruben *** payments $mo, $installation, $? company does not tell me what they are for, at my residence Ruben *** sold me service contract in Spanish language as I am not English proficient, now Ruben *** claims he does not speaks Spanish and no longer takes my calls for assistance and there is no communication by adt with me I called customer service on may and the rep treated me with violent language, he would not stop screaming and yelling at me and was of no assistance Terms and conditions number# regarding installation states that such will be done within adt working hours of which I was not notified what they were Under when contract was made all parties agreed installers were to arrive at my

Probably one of the worst companies on earthDO your research before using these peopleBefore you even dial ADT look at the actual website"ADT premiere provider"= authorized dealer/installerThe chances of you getting an actual ADT installer is slim to none.On 6/24/They gave us this great sales pitch, totally sucked us in$ installation fee is all we would pay, equipment credit as we are A+ customers, per month monitoring fee, and of course the Visa cardThe following day The tech came out and gave us an estimate of over $for the equipment,(his reccomendation) as well as per moFor monitoring.we got it down to about $for equipment, with the pulse apphours later our stuff was up and runningThat evening we realized our secondary keypad wasn't working...so We called ADT(We wanted a diff one as this one clearly looked outdated.) They informed us they did not perform install it was this 3rd party company; DefendersOnce we did the research and figured out how horrid these people were we cancelled right away, the next morningThey had us go fax them the formSo the same day we set up a time for a system pullWe had a set time 3-pm to expect his arrivalWe waited until for him to show up saying he could not take the equipment...his system didn't update itSo I have to call back again
They finally take it(we wouldn't let him leave with out it)(I would like to add that our tech was great, from to start to finishHe was absolutely great.) Today is July 9th and I have yet to receive a refundI was told days from the cancellation date our Money would be returnedI have called multiple times and told different thingsIt seems no one really knows except that they are waiting for the tech and his boss to close it out...today I spoke with a rip roaring fire cracker named ***She was wonderfulShe was in contact with the boss's boss We were supposed to hear from them within the hour, as it was to be rectified today but we have yet to hear anything hours later
We called ADT corporate to ask if it may be possible to have a strictly ADT employee come to our homeThey said we are out of area but they have a DIY package they could mail usThey also informed us that Defenders pricing was outrageous and they could give us all of the same equipment for a quarter of the priceThat total came to be $with the same monthly monitoring charges We agreed to this, paid the moneyHowever...we then did research on this and come to find out it is also a 3rd party company called ProtectionAccording to them they have merged as one company but the computer systems have not yet been integratedSo we cancelled that as well
It has been a run around since the day the tech walked in the doorVery secretive and lack of information given to their customersI HIGHLY recommend calling ADT corporate and specifying you want an ADT installer, NOT a 3rd party if even ADT at allWe were referred to best buy to buy the Samsung ADT security started kit by ADT corporate themselvesThe monthly monitoring is half the price and the price is a quarter of what it would be for an installer of the equipment
There are multiple class action suits against DefendersI can not express enough to do your research before calling them to monitor your homeShame on ADT for letting them represent their companyShame on ADT for not revealing this information the minute you get on the phone with them

I am being charged for services I do not have
We moved to a new house and set up services on 4/9/under the impression that we were getting the same services we had at the old location-nothing extraThe installer/salesman tried to get us to upgrade with various products however we informed him we just wanted the basic system we had at our old houseI signed the contract under the impression that the basic system we got was a price of a monthhowever when I received my first bill it had numerous products listed that we do not have but were being charged forI spoke to customer service on numerous occasions to have the issue resolvedI spoke to Joel employee number XXXXXX on sunday, april who assured me a manager would contact me the following day to resolve the issue and that I should only be charged a basic package rate of $a monthNo one called so I called back again on Tuesday, april 26th and spoke to maria employee number XXXXX who informed me that a manager

I have been with adt since and have been paying them monthly to monitor my security system There was a system error and they never told me
I was informed today 03/16/by Steven XXXXX that due to a system issue that occurred at least years
They have been unable to actually monitor the account, however they continued to bill me for monitoringIn short Adt took $per month from me for years service that they knowingly couldn't provide due to this service issueLastly I had communication with Adt during this for battery replacements etc, however at no time was I made aware they were technically unable to monitor my security system due to a system issue

I was led into a year contract with ADTIn order to get out of the contract, they charge you percent of the remaining the contract (practically the full amount)This was not explicitly mentioned to meI spent a lot of money for a service that I never neededADT's cancellation policy is complete disadvantageous to their clientsThe setup of their system took calls an multiple hours to get startedThis company should not have an A+ rating

The security system company claims they care for your safety, they do not careNot only did one of their reps come to my house, take money from me, try and steal my equipment all behind a deceptive salePromising to upgrade my security system, but ADT DID NOTHING ABOUT IT!!! I sent them the police report I had to file, with the police confirming video surveillance of their ADT rep illegally in my house, frauding me, with a written statement of what happened and whenTheir rep disconnected my services, cut the wires in my home box, and would have taken my equipment, but didn't purely because I told him I owned themAll while my children played in their room next usI called ADT after realizing what had happenedMany times ADT promised to dissolve my account, as a courtesy because their system no longer made me feel safeIt's been and 1/months, and I am still getting harassing calls from their collection departments, because they LIED!!! I've spoken to manager after managerEach on saying they will fix it, each one not fixing it
ADT is a dishonorable companyThey promise safety and security and DO NOT DELIVER
I have been ill from all thisStressed out of my mindAll this did was make the painful experience of being burglarized feel so much worseADT has violated my sense of feeling safe in my homeI recommend this company to no one

12/02/- To whom it may concern, an ADT technician was at my house on Friday, 12/02/to replace a Key Fob
The service was for a key fob - Of note, when I called initially about the key fob the customer service representative debated with me for over minutes about a replacementAs stated the technician was at my home on Friday, 12/02/to replace key fob, the technician did go into my locked box (not sure why)I don't have to use my landline to often, but I will say that it was working prior to his visit on Friday I went to use the landline on Sunday, 12/04/and the phone line is inoperable (there is a dial tone but the signal isn't connecting)I called ADT and Rose, the supervisor tested my alarm, which initially she did not receive a signal from the landline or the back up cell towerShe called back minutes later and said they finally received a signal # I am concerned with the initial representative call and the lack of customer service# The key f

I would not recommend ADT to anyone, as a company is only as good as their customer service and integrity
I had ADT Pulse for two years and everything was fine until I sold my house and tried to cancelI phoned customer service 06/14/and was told I had two months remaining on my agreement but that they would simply charge me $and that would be the end of it, which I agreed toHowever, they continued charging me the $per month for three more months, at which point I called again 08/31/to ask what's going onI was told that the original customer service rep failed to put accurate notes in the system, so my first call was basically worthlessShe then explained that I could give a new day notice to cancel, which would trigger a fourth $charge, at which point I asked for a supervisorShe was offended that I asked for a supervisor and refused to put someone on the phone, opting instead to file some sort of report and forward it to a problem resolution person insteadA few days later, I was contacted by a local manager who attempted to assist but in the end was powerless because I "signed up through a 3rd party agent for ADT", and therefore all he can do is take a day notice to quit like the last person I had spoken withI have text messages from the local manager, ***, who suggests I take up a claim with my credit card company because apparently no one in his organization has the clout to do the right thing for their customers (my words, not his, but whatever)WOW
In summary, this is a business that is happy to take your money but makes it difficult to get out of their service by using incompetent, poorly trained customer service people and managers who don't have enough authority to do what's right when things go wrong

ADT Customer for 1/yrs7Febterm service and rented home ADT claims I terminated my contract early and owe early termination fee
When I terminated my service, I requested a copy of the fully executed contract from ADT to validate their claim I made multiple contacts to ADT requesting a copy of the fully executed contract and received zero response from ADT No call backs, no mail, no email I have bank statements to validate payments for at least years ADT made no attempt to resolve this matter Instead they have forwarded it to a collection agency I was referred to ADT by USAA as a veteran an do not appreciate how they handled this matter I have excellent credit and pride myself on being financially responsible
Additionally I paid for my service quarterly I paid for the first months of I terminated monitoring service 7Feb I feel I'm entitled a prorated refund for the weeks of the first quarter they did not provide any service to me that t

November 2017, I signed up for a 3yr contract with ADT home security
June 1, I moved and had my account transferred to my new address and paid the transfer fee of $
I have paid my bill early each month and have not missed a paymentI have been harassed with telephone calls since June to collect on my old account from my old address, which was supposed to be transferredI have talked with ADT's third party billing company Defenders (Protect Your Home) and they apologized and promised that I would not get another callI have received a few calls from a collection agency and today a bill in the mail from the collection agency for $1,DO NOT USE ADT GO WITH A MORE REPUTABLE COMPANY

Horrible customer service Every time you call central station, it's a different storyAnd be careful about your install - they do half the job and then threaten to cut you off and stop your services if you don't pay the full amount

ADT advertises services, then preys on senior citizens's fears to inflate installation charges, then when they leave their home they are penalized
Regarding ADT account #XXXXXXXX for Mrs*** Sensabaugh Ridge Road Westminster MD (the original service location) She is now living at *** Vita CtUnit 1B My mother, Mrs*** Sensabaugh had an ADT system installed on 3-31- The installer used her fear of living alone to install a system that cost over $when the initial local ad promoted installation for $ When her age (over 80) and ability to care for her property deteriorated to the point that it was necessary for her to move to a senior community property that was more suited to her needs, I informed ADT that we would no longer be needing their monitoring services I was told that a letter stating that she was a resident at the property would relieve her of the balance of the contract Before that information could even be submitted, she w

The system monitor has been chirping for two months now and ADT can't seem to get it to stop permanently, the longest it has been quiet is hoursI get up at 4:in the morning and most nights I can't sleep because the systems chirps every to seconds They have been called numerous times and even been out to the houseIt doesn't make any senseGoing to cancel and get new service with another companyI bet if I don't pay my bill the chirping will stop

DO NOY BUY ANY SERVICE OR MERCHANDISE FROM THESE CROOKS!! YOU WILL REGRET YOUR PURCHASE minute after they leave your house following your install!!!! This business is not honest and does not have any integrity!! We called for several months regarding a faulty alarmNo one came to the residence to fix itI also called the installer to come back to fix itNo one would fix it!! The alarm just kept going off because of the wind blowingI would not use this alarm system nor anyone associated with themAll they want is your moneyI spent dollars for the install and after they run your credit card you can not get any service on your alarm.they always have excuses or do not showThey also play little tricks like oh "you didn't call in but your husband did" so that doesn't count on the number of times your household requested service!! DO NOT USE THIS ALARM COMPANY OR HAVE THIS ALARM INSTALLED ON ANY PROPERTY THAT YOU HAVE!! You will start to regret your purchase minute after they install your alarm and they leave your property Please contact meWe need to do a class action against this business!

If I could leave stars I wouldI cancelled my service with ADT after being with them for around 5+ years and transferred to VivintWhen I cancelled service the first time was around May 27th, then after about months went by I noticed that ADT was still taking their monthly payment I called ADT back and spoke with another customer service rep to find out why I was still being charged I then was told by the customer service rep that the service was never cancelled by the previous rep and he/she would cancel my service and refund the months that should not have been paying for serviceA few weeks later, I called ADT back to check on the status of my refund since I received a letter in the mail that seemed like I was only going to be reimbursed for monthHe informed me that the cancellation in May did not take place because the call was droppedThe call was not dropped, had it been dropped I would've called back and cancelled that same day, I would not continue to pay for a service that was no longer connected and of no useI was told that I would receive a refund of $but not the full months, a total of over $I was told that there is nothing I can do to dispute this so I basically just gave a company over $for nothingI had been a loyal customer with this company over the last 5+ years and they are not willing to right their wrongThey must be hurting for the money if they would rather have their name bashed by tons of ex customers rather than just do the right thing, makes me happy I left

Service cancelation
When I first signed up for adt I spoke to an agent from this company and they told me that we would be able to move our service for free or break our contact if we moved to a place where the service couldn't be offeredI have then moved and they are now trying to charge me the remainder of the contactI have spoke to endless amounts of people from this company and this is not rightThey are not promising what they advertisedStay far away from their servicesI called in spoke to their cancellation department they said everything was okay and asked me to fax them a letterI did that and they still charged me the remainder of my contract It seems like they just like making those promises to get off the phone

ADT-Protectron and I have agreed to return video camera in exchange for a refund $on Aug29th, The video camera was uninstalled from our home by the ADT/Protectron tech within weeks of Aug29th As of today, Oct31st, 2016, I'm still waiting for my refund cheque I have called multiple times to speak with many front-line ADT/Protectron employees from the Loyalty/Customer Care department Kept repeating the same thing that the cheque will be in the mail 4-weeks We are beyond that time now I finally started to state my issue through social media (Facebook; Twitter) and within minutes received a call from ADT/Protectron Cecil *** *** Head Office) told me that he will resolve the issue today (Oct25th, 2016) Cecil stated that the process should take no longer than a couple of days to issue a cheque from their bank partner Therefore, by ThursOct27th, the cheque will be mailed That day came and left and still no refund cheque I will also be

I have been a ADT customer since january and my alarm was not installed properly when it goes off no one ever calls to check and see if it is ok
I have been a ADT customer since January and my alarm was not installed properly when it goes off no one ever calls to check and see if it is okI spoke with Dillion and we performed several test and he agreed it sis ot work and assured me that I would get a refund for all the time it has not workA representative came out and adjusted the system to work properlyI called ADT and spoke with Shayla and she said she can only refund me for November I want a refund for two years the system did not work because the install was free

Billed for quarters after we fulfilled contractWe called to cancel & cancelled in writingADT now sent a "balance" to collection agency
We were residential and commercial ADT customers for years - no more! We signed a contract on 4/18/for commercial service at a businessThe business closed in just a year laterWe CONTINUED to pay the contracted rate until the end of the contract in 2015k, despite the business being closedWe were excellent customersI
called to ask about cancelling once or twice, and to ask the end of contract dateOn 2/2/15, I called b/c the final payment could be made/account could be closedI was given instructions on how to cancel in writingI did soMonths later, I realized they had continued to bill my account for two quartersI called ADT and explained:
I called to cancel on 2/2/
I cancelled in writing per their instructions shortly after
I paid the full contract out
The business was closed in 2013, so the equ

Installed fire system caused violation of local fire ordinances and future additional expenses
Approximately years ago I had a problem with the existing fire system in my house and wanted to change companies I contacted ADT, who told me they do not service systems they did not install and recommend a wireless fire and burglar systemI agreed and had this installed They left the existing wired smoke detectors in place without telling me this would be a violation of the existing fire code This act of irresponsibility has cost me many hundreds of dollars to rectify, so I can sell my house