ADT Security Services

Have attempted to cancel service with this company
They will not cancel service and continue to bill me
I have attempted on two different occasions to cancel service with this organizationThe first was approxfour months agoThe second time was today, 24Feb
They tell me they cannot cancel my service unless I provide a reasonI tell them I don't need to provide a reason I just want them to cancel my service
They then put me on hold, and don't come back to the phoneFirst time I held for about minThis time I held for and hung up

I had Roderic Ffor ADT and he was amazing!!! Hands down I was so appreciative that he came outHe really helped me through things and I feel so much more safeAnyone who gets him is seriously lucky because this man has fallen into the right positionYou can tell he really enjoys what he does and you can tell that by the way he treats his customers, how good he is at explaining things, and how much he cares about safetyI would want my mothers and my grandparents to ONLY get himI said a prayer after and thanked God for bringing him into my life to help me out with this

I switched from a smaller security company to ADT which is a well known companyI have regretted from the startIt takes them far too long to call me once my alarm goes offI have intentionally set my alarm and EACH time it has been 3-minutesToday on 4-16-I was informed by ADT representative who finally called me back minutes following my alarm that due to the high volume of calls it *** take longerThat alone is frightening to think if I am away from home that a burglar would have an extended period before I am called to say yes send the policeI was also informed by a Rep on another occasion that ADT contract with other companiesIf that is the case why go with the name of they aren't doing the workI can't wait until my contract is over I will NEVER use this company againSuch poor service

ADT representative lied about contract providedThey said it could be terminated at any timeThe dishonest un-ethical practices need resolved
ADT representative lied about contract providedThey said it could be terminated at any time and no long term agreement would be madeThe dishonest and un-ethical practices are what we need resolved immediatelyWe want to cancel our agreement with ADT and were told we are in a agreementDue to the sales persons dishonesty our family is now being affected financiallyThe sales representative said the terms would strictly be monthly and we had no plans to remain in agreement with ADT at the length they signed us up for

ADT Pulse installed 7/25/2017.Service not working accurately.Called our tech and ADT last night.WE have been given no help and runaround ALL day!
ADT Pulse was contracted approximately 7/20/with Jacob *** and installed 7/25/Customer# XXXXXXXXXSecurity cameras #and #are continually offlineCamera #night vision is not working properlyOur tech also alerted us to one shock sensor not workingWE called the X XXX XXX XXXX right away and our tech to rectify the cameras situationCameras #and #came back online but then continued to be offlineCamera #still had little to no night visionSince 8:am my husband and I have been on the phoneWe reached out to our tech who couldn't come today and fix our issuesI have spoken to Sherice, Cory, (who stated we would have to wait hours for help), Lateria (who just cold transferred me) Kim and finally George a managerGeorge who was apologetic stated Cory should have given us a work order and he provided it

ADT has on numerous occasions billed me erroneously
I have been a long-time customer with ADT, first with a wired system and then with a wirelessSince adding the wireless system, I have had nothing but problemsWhen the wireless system was installed, I provided billing information, however, ADT did not properly bill my account, but instead sent me a late notice threatening to stop my service for lack of paymentI resolve this issue only to have moreThe account is set up for automatic withdrawal, but this hit a snag when I received a new card with a chipI called a gave them a new card number, but they continue to try to bill the old oneIn November, I informed them of my intent to move and cancel my service (I am getting married)I thought the issue had been resolved, but I received another late notice as they again tried to bill my old cardThey also did not cancel my service as requestedWhen I called to complain, I got bounced around to several different numbers bef

Dear Revdex.com,Several weeks ago I contacted ADT wanting to know if I could cancel my contract with them without penaltyFirst, a customer representative indicated to me that I could under "special conditions." There was some initial confusion as to when my contract expiredUpon some research, it was determined that my contract was still in effect for approximately one yearAt the time that I installed ADT, I lived in New Jersey in a high crime areaMy apartment was burgled twiceApproximately two years and months ago, I moved with my family to MarylandI now live in my late parents' condo with my family ADT was notified by me of the move and the system installed hereI explained to ADT my circumstancesI am a disabled, cancer patient on a very limited Social Security disability budgetWhat bothers me is that security is included in my monthly condo fee (approximately $monthly)Because of my "contract" I have been obligated to pay an additional $monthly (it used to be

This business does not protect anything We have had the service for over two years with multiple issues and no one wants to resolve the issue They say that if you want to cancel you have to pay out the term of your contract When you call and speak to a supervisor they dont want to assist you We call and speak to someone in the customer service department at corporate and they state that they are the final word on what goes one When you ask to speak to someone above them they refuse to assist you This is the worst security company out there and do not recommend them to anyoneThere is no resolution to anything and they don't want to help the consumer at all

ADT has attached an account to my existing account without my consent
started and new account with ADT march 16,November 2, the attached another account on to mineIt was someone from a previous relationship, he hand on passcode or codeThe attached his account to mine and debit my checking account for his installationI was not aware till the debit of my accountI have contacted them times each time I get a guarantee that everything is fixed and my money was refunded and give credit for months serviceBut I still have his contract and still getting invoice for his service, can still see his alarm system on my account
Each person I talk with gives me a different story on how this could happen and he does not have access to ,my security systemNovember 21st my account was debited againwas told that the month credit haven't been applied yet so December and January will be creditNovember 19th they subtracted for november I'm not feeling secure
Ask to ca

Buyer beware - they came to our place of business and had a staff member sign an agreement without disclosing the termsThey said that was standard in their businessTheir terms were a three year contract with a $1,penalty - when we tried to cancel the services, they acted like the bullies they think they are - would not recommend under any circumstance

ADT billing and contracts
I had ADT for a number of years, in May of my obligation was fulfilled but I kept the service
I November of I received a notice of needed upgradeI made the appointment and took the day from work to meet the techThe tech never showed and when I called I was told that the appointment was not a guaranteed dateI at that point called and requested that my service be endedI was told it would be days, December NOW the end of April 2016, I continue to get charges from ADT and notification of needed upgrade
This should have been canceled LAST YEAR!!!!!!
ADT now says it was cancelled in March and that there is a $balance owedThey are now threatening turning it over to collections
ADT refused to acknowledge that a customer is leaving and continues to invoice unjustly
I appreciate your looking into this matter
Thank You
*** C***
XXXXX *** ***
*** ** XXXXX
ADT account XXX-XXX-XXXX

I called to cancel my ADT alarm monitoring service on July 18, and spoke to *** at ADT at approximately 852pm EDT He agreed to cancel service at that time Several days later, my credit card on file with ADT was charged an additional $for service from 7/21/through 8/17/ Since these dates were after I had canceled, I contacted ADT through their online contact form, but received no response So I reversed the charges with my credit card company stating that the charge was for a service that had already been cancelled Shortly after the charge was reversed ADT starts sending my past due notices for the $ When I call them to inquire, the rep gives me a hard time saying that it is ADT's policy to bill the customer for an additional month of service after it is disconnected When I protested, they insisted that I owed the money and would they would collect it Rather than risk collections over $30.21, I reluctantly paid the bill online to zero the account ho

On October 13, I made a payment over the phone with a customer service representative using my checking accountOn October 24,I was informed by another representative Kira that the payment hasn't been made on the accountEven though I was given a reference number still unable to locate payment, at that moment I was informed to fax over proof that the payment had been draftedI've sent my bank ledger over by email and fax received email confirmation that the documentation had been receivedStill no one has contacted meOn Tuesday November I called bc no one has contacted meThe rep Allen informed me that no one has worked on the case bc no information was received even though I confirmed valid #s and email address
Product_Or_Service: Alarm Service Account
Account_Number: XXXXXXXX

I've had it with ADT The worse customer service ever!
I made three appointments and all three times when I called they told me they had no record of any changes to the systemI made arrangements because I was moving I called three weeks before with enough time and still here is one day before moving and no one know anything about my moveAnd mind you, I was given employees ID # and confirmation #
My question is what are they doing while am rattling off my information to them? Because if they were putting in the system there would be a note somewhere that am moving and that they gave me an appointment
How can there be SO many complaints about this company and they still
Get an A+ rating ? They blame the sub contractors they have for installation
But, if I had a house built by (made up name) Bird Home Builders, and as all builders, they hire sub contractors, if the roof falls, who is responsible for the house? They should be on top of everything that is going on in your accountThat's my thought, what do you think?
***

ADT Security Systems never completed the installation process, refused to complete it for free, and so many alarms, I was billed by police
ADT Security Systems Acct# XXXXXXXXXm $a month since September On 9/16/2016, ADT began the installation process but did not complete the home security system for my home The front door & master bedroom monitors have never been set up to work and have to go to the garage door unit to set alarm Many times before the days were up & afterwards, I called ADT & reported the incomplete installation & not being able to set the alarm from upstairs or beside the front doorbut was rudely informed I would have to pay for them to complete it Then constant alarms were going off & the police billed me $ I informed ADT of these alarms & was told I would be charged if they came out to fix it I stopped using ADT Security System alarm in my home because it was never installed completely and the alarms that

ADT customer service is terrible
I have been trying for days to contact someone to upgrade me serviceSome one is supposed to call me backYet to do so
Terrible

I have been an ADT customer since I sold my house and moved in Dec As soon as my house was on the market, ADT was calling me asking where was I moving and talking about moving my service I moved my services, but was NOT aware that I was also signing a NEW year commitment with ADT I probably should have read the million word document more, but I would think this is something they would call out OR not even have since I had been a customer the previous years
Fast forward, I began to see better technology on the market and called to find out I was in a year commitment
Fast forward to 6/29/ I was not sleeping due to bad activity in the area I called ADT to ask about adding cameras to my system I was on the phone with the rep, *** ***, for over an hour I explained that the sensors on one of my doors was faulty I explained that in December I asked for sensors on my upstairs windows and their installer advised against it Therefore this call was to 1)add cameras 2)fix the door that was never right 3) install the sensors I requested the first time This entire min he talked about all the discounts he was giving me blah blah blah At the end of the min, he said they could install it July 17th.....unacceptable I said BUT I signed up for that appointment and he said he would call me back after his lunch break to find an earlier appointment.....NEVER heard from him again More than time in this min conversation I asked, "will installing the cameras make me sign a new year commitment"...."no it will not, you are doing an addition therefore you will not sign a new contract" This was said MORE than one time When ADT called the next day to tell me to sign a contract, they also moved my installation up to July 5th I came back early from vacation, asked a friend to stay at the house so I could go to work during the window, AND left work early for the installation Guess what is the first thing the installer said.....you must sign this year commitment before I install WHAT? I asked *** this SEVERAL times and he said I did not need to sign a year contract because it was an addition to my current system The installer verified with his manager I then called ADT only to get the year song and they can't do anything about it I then tried to file a complaint against *** since I had his name....no manager is available they said I asked that they file the complaint and that I expect a response week laterSTILL NOTHING! months is all I have and I PROMISE ADT will not be my security solution They are sneaky, they are not honest, and they are not responsive

Sensitive personal information is being requested to deal with service that I did not requestBills are being sent to me for a residence that is not
I have used ADT since 1996, but stopped using their services in 2013(?)I received a bill from them on 5/5/at my current address for service at an apartment located at Northside DrSW in Atlanta, GaI live in Morganton, NCI never used their services in GeorgiaI called ADT regarding this bill and provided a history of the situation and was told they would send me a fraud packetI received this packet and it requested highly sensitive material such as a cancelled check, a copy of my driver's license and a copy of a signature on a major credit card among other thingsAt first , I honestly thought it was a scamI asked if this could be an error on their part and they said nothing would be done until I supplied them with the fraud packetI asked to cancel the service, but they said they could not do this because it may b

ADT is one of the worst large companies that has gotten away with unethical business practices for years but it apparently is coming to an end if the class action suits, five so far, continue they will go out of businessIn California alone they had to pay $950,for their go to market strategy and the "never let the customer go" approach which is ruining them and it's about timeHow can one have reviews of which are negative and the Revdex.com rating is an A+ something isn't right here

ADT security monitoring had issues with the service; and was not working at my residential address for months (November through September 2015), and yet ADT kept collecting bill payments every month, until I realized the problemWhen complained the issue with ADT help desk representative, after initial denials agreed to test the connection; and once she realized that it was not working, she agreed to send a technician to investigate
When the technician arrived a week later, he found that the service pinged with ADT servers successfully was way back in November of The technician recommended to upgrade the service to ?cell guard? in order to fix the issue as well as to avoid such problems in the futureFinally around October 15, 2015, my ADT service was restored
As for the months of payment adjustment, the Help desk manager I spoke to could adjust for two months; and for the remaining months, I was requested to send a FAX to the corporate officeI submitted a