ADT Security Services

The worst, scam artists, unreliable service, shoddy and or poor installation, defective equipmentNot what was promisedWould not recommend

This is the complaint letter I wrote ADT with no response They obviously don't care HORRIBLE company
Hello I am hoping to get some satisfaction by complaining to someone who wants to hear about what an incredibly UNPROFESSIONAL, AWFUL experience we have had with your local ADT representative
I know the manager's name is *** I know *** doesn't care about anything but making a sale and shutting up the customer This transaction smelled from the first call I made into the system call center with the agent telling me I could have the system that alerts me every time someone opens the door via email notification for $37/month then he said $ He said I didn't need a phone line then told me he wasn't supposed to tell me but if I got a Cox modem, it has the phone line jack in back and I could get away with not paying the $50/month or having a land line to pay for His name was *** and he got his manager, *** to promises me even more when I became angry We left it that I was to get the Cox modem and I wouldn't have to have a land line and would end up at $37/mo with all the above features
On Friday, Dec 8, *** informed me while the Cox representative was there, that I was misinformed about the pricing He was on his way to our home When he arrived, we went back and forth and he stayed in our home hours, put a large hole and several smaller holes on my Dining room wall before telling me he could not get the bars needed to use the wireless connections without a phoneHOURS AND MANY HOLES LATER, he removed the alarm panel he installed that wasn't going to work and the next day I had Cox come in and activate the phones so we could get an alarm *** is now the 3rd person to give me incorrect information And did I mention HOURS AND MANY HOLES IN MY WALL? He was very polite and honestly, I thought he saved the accountOh, and he told me my concern about giving out codes to say, exterminators, would be easily resolved by giving a "temporary, hour code" to them
Against my better judgement, I called in and rescheduled the installation for Monday, Dec ** was over She too, very polite and installed the keypad over the existing pad location without any problem She installed everything according to what she envisioned and I approved as far as equipment is concerned She did not use the HOLES IN MY WALL and was able to put the pad where I wanted it without additional holes in the wall She finished the install then proceeded to show me how to use the system When all was said and done, I asked about the emails I would get when someone disarms or arms the alarm She advised that was not part of what we signed up forI asked for simple open/close reports that I have gotten from very old alarm set ups from work to my other home and she said, they cannot be done I asked about ***'s recommendation for her to show me how to enter temporary alarm codes and the manager told her no of course that isn't an option I almost threw her and all of your equipment out of my home Now she is texting with the manager Let me tell you, I have a business and another home in another state that have alarms I have NEVER dealt with a more dishonest company or had a more unprofessional agreement, all the while not one manager calls me to apologize for the many misrepresentations And did I mention THE HOLES IN MY WALL????? Shouldn't you be paying someone to fix these holes??? I had a freshly painted home!!!!

Hello,
I am a veteran who served in the Army for yearsI recently moved to Enid years ago, bought a house, and used ADT with $installation, $monthlyI signed a year contractI had to move to another home after months into the contract, and asked ADT to suspend the account until we moved to the next homeADT told me to leave the equipment at the old house(which I thought was weird)I called back for installation of ADT in my new homeADT said that I must sign a new contract for the new home w/ new installation fees and higher monthly charges(approx $installation, and $monthly)I negotiated a deal with "***" (Sales Rep), for $installation, $monthly*** said she'll call me back to confirm the deal w/ her supervisorShe never calledI called back after waiting a week, ADT said they never offered any deal we discussed earlierThen days later, ADT terminated my contract charging me $dollars without my authorizationI read reviewed my old contract, and it did not have any clause that mentions about when you move to another homeADT will just terminate your contract or force you into another year contractWhat really upset me was that ADT asked to leave my equipment at the old home (WHICH I PAID FOR and SIGNED A YEAR CONTRACT), and they backed out on the new offer, then they terminated my contract, charged me $I essentially paid for the equipment for ADT to sell their business to the new homeownerI believe this is very unethical business practice, not offering moving clauses to consumers, when these type of cases happen often especially for veteransEven cable companies understand that people have to move and the equipment has to go with them as wellVery disappointed

ADT misrepresented themselves at the point of saleThe sales Repsold the alarm system inclusive of the ability to remotely turn the house light on
At the point of sale inside our home, the rep advised we would be receiving an alarm system which included the ability to remotely turn lights on and off via an app A contract was signed in the home based upon what the sales rep had advised and the manner in which he had represented the product At installation we were told we had been advised of this feature but had declined this service - we'd actually stated "that's awesome!"We're now told that the contract we signed and the monthly premium does not include this service and we'd have to pay a higher premium and have additional hardware fitted at a higher price Had the sale and purchase not been misrepresented, we would have looked at alternatives available in our area, such as Xfinity, who offer a system of similar like, kind and quality, including the light turning on and off

An actual response:
Thank you ***
It would have been so much less painful if you had had this info available upon request Perhaps you, *** and *** could simply arm your selves with the simple information of the responsible party at each branch so your valued customers don't have to endure what I consider the worst customer service I have ever encountered
I don't personally hold any of you accountable for my experience, but I certainly do hold the company, and the local branch, responsible I am the person responsible for selecting your company for our camera system and I have owned this failure with my business partners We have several other locations for camera systems and will certainly be going in a different direction Your company has no direction, no accountability and the most common answer I received was "we are in Texas and don't have anything to do with the local branch" You do realize that the number I called was a local phone number and had no idea I had been routed to Texas I don't know why you or others would continue your employment as "customer service" with such restrictions How can you possibly provide customer service under these conditions
Just as a side note, you Revdex.com rating is 94% negative Not exactly alone in my dissatisfaction with your company
Please pass this on to ***, *** and anyone else who may actually be interested in what your customers may think
Respectfully,
***

Hello my name is *** *** and this complaint is regaining to information from the service represented when signing for services on March,
Hello my name is *** *** and this complaint is regaining to information from the service represented when signing my contract on March It was told me when signing theThe paper when the system was set up that I can cancel at any timeContract for months which I was unaware ofNever did I recieve a contract the only thing I recieved and signed which was told to me was a paper for the services Being installed.And on 10/20/when I called to speak with someone to cancel they inform me that I would still be responsible for payments of the contract im thinking what contractI didnt recieve any contractmy representative christopher *** didnt say anything about a contract! This is rediculous! The representative did not explain that was how it would be he told me that I can cancel at any time my fiance was al

Billed for quarters after we fulfilled contractWe called to cancel & cancelled in writingADT now sent a "balance" to collection agency
We were residential and commercial ADT customers for years - no more! We signed a contract on 4/18/for commercial service at a businessThe business closed in just a year laterWe CONTINUED to pay the contracted rate until the end of the contract in 2015k, despite the business being closedWe were excellent customersI
called to ask about cancelling once or twice, and to ask the end of contract dateOn 2/2/15, I called b/c the final payment could be made/account could be closedI was given instructions on how to cancel in writingI did soMonths later, I realized they had continued to bill my account for two quartersI called ADT and explained:
I called to cancel on 2/2/
I cancelled in writing per their instructions shortly after
I paid the full contract out
The business was closed in 2013, so the equ

November 2017, I signed up for a 3yr contract with ADT home security
June 1, I moved and had my account transferred to my new address and paid the transfer fee of $
I have paid my bill early each month and have not missed a paymentI have been harassed with telephone calls since June to collect on my old account from my old address, which was supposed to be transferredI have talked with ADT's third party billing company Defenders (Protect Your Home) and they apologized and promised that I would not get another callI have received a few calls from a collection agency and today a bill in the mail from the collection agency for $1,DO NOT USE ADT GO WITH A MORE REPUTABLE COMPANY

We are moving and I called to end my service and they are saying I have to pay $to pay off the end of our contractThis service can not be transferred to our new location I was put on hold and transferred to many different people Such unscrupulous contractsDo not do business with this companyThey are the crooks!

Security system not workingADT won't cancel contract
ADT billing for services not providedSystem not working correctly since March 12, 2014!
Account # XXXXXXXX ** *** *** ***
Business address: *** *** *** *** *** ** XXXXX
Service address: *** *** *** ***, ** XXXXX
Current amount due $
Problems started on March 12, after ADT updated the cell phone part of the systemAfterward the "Hold Up" device did not work and the "Door Chime" did not workOn January 6, a technician came to fix the "Hold Up" deviceAfter this service call we began having alarms on the "Hold Up" deviceAfter several phone calls to ADT, another technician came to service the system on June 10, After his visit we began having problems with the phone line that is connected to the alarm systemThe line would "click" and go deadThis problem was corrected by Frontier CommunicationsThey identified the problem as originating in the alarm system

What ADT installed is not what I ordered, yet they say I am locked into a year contract, "bait-and-switch" fraud
ADT and I agreed to have continuous recording cameras and door bell camera installed When the tech arrived for the installation, he informed me that the cameras only recorded for minutes after motion is detected He thought I should know since it wasn't what I ordered We agreed to not have the cameras installed and that I would need to speak with someone in sales So, he left, only having installed the door bell camera I spoke with ADT sales and mentioned that I did not get what I ordered and would like to cancel the contract They said that I couldn't since the door bell was installed I feel that it was a bait-and-switch and should not be tolerated Since I did not get what was originally agreed to, I believe the contract should be voided

Services were cancelled on July and they are charging for services that are not being providedMy contract was with Broadview and not with ADT
Wires were cut by ATT and ADT never called me - this menas they never monitored my securityThis is just a big scam

One week wait for my system to be checked- Failed in Communication
I am a customer of ADT for almost year now primarily because I like the "Peace of Mind"
advertisement this company have usedI have several incidents and they are reliableMy issue started yesterday 1/15/2017- I found out that my system is not working.I was told that if something happens the ADT will not be notified, no police firemen will be notified- so I immediately called to schedule a repair and I was told that they will come out in a week - so much for peace of mind
I do not understand how a Security company have such a long waiting periodIt does not make senseI tried escalating this matter and apparently nobody in the number can help meTo make matter worst they would like to me to call their sub contractor- why do I need to do that? Why not have enough contractors to attend to customers? Is installation the priority? Does crime wait? And they also notified me that if anything happens and th

ADT overcharged me by $and has refused to correct the error after multiple calls
I have had ADT security services for less than a yearRecently, the alarm system stopped functioning and, after repeatedly attempting to trouble-shoot by phone, a repair person came outWhen I was speaking to ADT by phone about the costs of a repair person, the representative noted that given the problems my ADT service was having, they would enroll me in a maintenance program, waive the initial enrollment fee, and send someone out at no additional costWhile I personally find the idea of having the pay an extra monthly fee to have my security service function properly a terrible business practice, I eventually agreedWhen the repair person showed up, they did not have a record of this conversationI was not home and my partner called me, and the repair technician sorted it out with ADT over the phoneWe agreed to pay $for the visit, and my partner signed a physical piece of paper agreeing t

6-year-old is nonverbal ASD and BIL has learning disabilityRequested to cancel but was refused$108-$every two months for a system I never use
When my husband and I originally purchased our home in early 2016, I was approached by an authorized dealer, Safe Haven, in our areaThe sales rep, Mr***, convinced me that the benefits would be valuableHowever, after signing the contract, and install was complete, it quickly became apparent that our 4-year-old daughter with nonverbal Autism Spectrum Disorder was not going to leave the control panel aloneTo complicate the situation, my liBrother-in-Law has an undiagnosed condition stemming from a mental disability and, as such, would never be able to operate the control panel, let alone understand how to disarm, arm, etcMy husband and I are full time military and, under circumstances, have our daughter under the care of a trustworthy care provider while we workMeanwhile, my BIL remains at home and does simple c

I have never been treated so bad, I have been a client with ADT for many, many years, I have just moved to our new home, and called ADT to transfer my services, I got a Sales person name *** *** *** first was super nice, then told me to hangup witj the ADT customer service and he would give me a better rate and $Discount, *** came to my old house, and showed me how to remove my old equipments and take to the new house so I would not be chargedThen we went to my new house, there he started doing his math, and I was suppost not pay anything, well I had to pay $for the instalation along with a Free Alexa that I never GotWell *** works with another small alarm company in the side, where he is stealing customer from ADT, like he offered me, he could get me a better deal with them, I didnt think that was rightWell *** them told me to complain weeks after the instalation to get my Alexa freeI told him, no you have to add lik e you said so, I have text messages between him and iThem now its being montn and my services its still not installed, and they are putting me on the backburnerThen I spoke to his manager *** *** another very rude person that do not care about his customers at allWell at this time I have file a complain against the company, I am getting a lawyer and disputing the charges with my bankNo one knows anything at the 1800# the keep telling you they are waiting on a answer and they would ca me in 24hoursHello its been over daysOne montn tomorrowHow r we suppost to trust and feel safe with this kind of conpany????

12/02/- To whom it may concern, an ADT technician was at my house on Friday, 12/02/to replace a Key Fob
The service was for a key fob - Of note, when I called initially about the key fob the customer service representative debated with me for over minutes about a replacementAs stated the technician was at my home on Friday, 12/02/to replace key fob, the technician did go into my locked box (not sure why)I don't have to use my landline to often, but I will say that it was working prior to his visit on Friday I went to use the landline on Sunday, 12/04/and the phone line is inoperable (there is a dial tone but the signal isn't connecting)I called ADT and Rose, the supervisor tested my alarm, which initially she did not receive a signal from the landline or the back up cell towerShe called back minutes later and said they finally received a signal # I am concerned with the initial representative call and the lack of customer service# The key f

DO YOURSELF A FAVOR AND GO WITH ANOTHER COMPANYADT IS THE WORST.......I sold my house and moved into a new house I still had year left on my contract and was more than willing to transfer service to my new homethey would not let me do that without signing a new year contractMy new house even already had all the equipment installed in itI didn't need anything from them accept for the monitoringThis is a criminal organization they do not care about you or safety

The Pulse app hasn't worked for almost monthsCustomer servioce has refused to do anything to helpI have ask numerous times to cancell the servic
I have ask numerous times to cancel the serviceThey are still billing me

ADT is also protection I ordered a system from the company complete with alarm, outdoor cameras, and a video doorbell I paid $deposit which I was told would eventually go toward the system if I kept it or if I decide I didn't want to keep the system I can return it and receive a full refund of my deposit I received a DIY system and was told to just try it for days if u don't like it then you will still receive your refund They added that it is very simple to install I never installed the system cause I'm not climbing a ladder to install this I returned system within days This was back in feb They started charging me monthly even tho it was not installed I put down a $deposit to be applied to the acct but they automatically activated the account and used the $for installation and activation No one installed anything and I didn't activate it This company also now say I owe them a $restocking fee and said I forfeited my deposit Do not order anything from these scammers They only want money This is a scam I paid