ADT Security Services

I wish you didn't have to give a star When I signed up for my security system I was told if I moved the equipment would stay with home and they would put new equipment in new home Well what they decided not to say was that i'd be charged a moving charge and then have to pay for new equipment or i'd have to pay an absurd amount of money to cancel my contractSo, I went with very basic service so I didn't have to pay the cancellation fee Then I got married, moved in with my husband and yet again they want to charge me a lot for new equipment and now i'm being charged $to cancel my contract
This is such a scam!!! Companies should not be able to do this to people Shame on you for taking advantage of people like this

The worst, scam artists, unreliable service, shoddy and or poor installation, defective equipmentNot what was promisedWould not recommend

Hello my name is *** *** and this complaint is regaining to information from the service represented when signing for services on March,
Hello my name is *** *** and this complaint is regaining to information from the service represented when signing my contract on March It was told me when signing theThe paper when the system was set up that I can cancel at any timeContract for months which I was unaware ofNever did I recieve a contract the only thing I recieved and signed which was told to me was a paper for the services Being installed.And on 10/20/when I called to speak with someone to cancel they inform me that I would still be responsible for payments of the contract im thinking what contractI didnt recieve any contractmy representative christopher *** didnt say anything about a contract! This is rediculous! The representative did not explain that was how it would be he told me that I can cancel at any time my fiance was al

I have never been treated so bad, I have been a client with ADT for many, many years, I have just moved to our new home, and called ADT to transfer my services, I got a Sales person name *** *** *** first was super nice, then told me to hangup witj the ADT customer service and he would give me a better rate and $Discount, *** came to my old house, and showed me how to remove my old equipments and take to the new house so I would not be chargedThen we went to my new house, there he started doing his math, and I was suppost not pay anything, well I had to pay $for the instalation along with a Free Alexa that I never GotWell *** works with another small alarm company in the side, where he is stealing customer from ADT, like he offered me, he could get me a better deal with them, I didnt think that was rightWell *** them told me to complain weeks after the instalation to get my Alexa freeI told him, no you have to add lik e you said so, I have text messages between him and iThem now its being montn and my services its still not installed, and they are putting me on the backburnerThen I spoke to his manager *** *** another very rude person that do not care about his customers at allWell at this time I have file a complain against the company, I am getting a lawyer and disputing the charges with my bankNo one knows anything at the 1800# the keep telling you they are waiting on a answer and they would ca me in 24hoursHello its been over daysOne montn tomorrowHow r we suppost to trust and feel safe with this kind of conpany????

***ave been a loyal ADT customer since I have had them installed and upgraded on different houses in statesMy bill is suppose to be $plus $brings it to $There is a $fee on my account from some junk charge they claim I didn't payI have always paid the installers and paid whatever the online system tells me to and until today April 1, was enrolled in easy ***

Was told if I signed a year contract when I had the system installed the monitoring fee would not increase for the term of the contract When I received the actual contract in the mail....was asked to sign a small tablet by installation techI read that the rate could increase...when I called customer service to go ahead and pay the years monitoring fee in advanceI was told "NO" because the rate will automatically increase after the first year A lot of deception going on with the billing department at ADT

Hello,
I am a veteran who served in the Army for yearsI recently moved to Enid years ago, bought a house, and used ADT with $installation, $monthlyI signed a year contractI had to move to another home after months into the contract, and asked ADT to suspend the account until we moved to the next homeADT told me to leave the equipment at the old house(which I thought was weird)I called back for installation of ADT in my new homeADT said that I must sign a new contract for the new home w/ new installation fees and higher monthly charges(approx $installation, and $monthly)I negotiated a deal with "***" (Sales Rep), for $installation, $monthly*** said she'll call me back to confirm the deal w/ her supervisorShe never calledI called back after waiting a week, ADT said they never offered any deal we discussed earlierThen days later, ADT terminated my contract charging me $dollars without my authorizationI read reviewed my old contract, and it did not have any clause that mentions about when you move to another homeADT will just terminate your contract or force you into another year contractWhat really upset me was that ADT asked to leave my equipment at the old home (WHICH I PAID FOR and SIGNED A YEAR CONTRACT), and they backed out on the new offer, then they terminated my contract, charged me $I essentially paid for the equipment for ADT to sell their business to the new homeownerI believe this is very unethical business practice, not offering moving clauses to consumers, when these type of cases happen often especially for veteransEven cable companies understand that people have to move and the equipment has to go with them as wellVery disappointed

Worst company I ever dealt withThey misled me to get me to sign a contract then when I called to cancel it took three hours on the phone to even find the people I could cancel withFinally they took my money to pay off the balance of my contract
Then after they have my payoff money they have since charged my credit card twiceNo response to my outreach and I don't want to call again because I don't want to spend three hours on the phone
Switched to another provider and had no issues

I referred a customer and they were supposedoing to give me a $referral check but I haven't received I referred back in July
I referred someone to them in July and I was supposed to get a referral check and I did not receive yet..I have called so many times and still no results.I would like to receive a referral check that is $

DO YOURSELF A FAVOR AND GO WITH ANOTHER COMPANYADT IS THE WORST.......I sold my house and moved into a new house I still had year left on my contract and was more than willing to transfer service to my new homethey would not let me do that without signing a new year contractMy new house even already had all the equipment installed in itI didn't need anything from them accept for the monitoringThis is a criminal organization they do not care about you or safety

My husband and I recently got adt install on dec The technician who came out wasn't prepared and had no ladder or drill, so we let him use our stuff, he was drinking on the job and lied to us about what the equipment and saying it will work threw the whole house and which it really only works in one room, the same day we got it installed our doorbell camera quit working, by the time I called the third party defenders were already closed and won't open up till Monday, we'll monday came and I called it took a week for them to get someone out, and the guy I spoke to said I couldn't cancel my contract and to allow this guy to come out, well the technician came out on Monday a week later and fixed one issue with the doorbell and then new stuff to the doorbell quit working, so Monday night we called defenders wanting out of our contract and saying it will be 1000$ to cancel, and told us to call a different number Tuesday morning so we called after being on the phone for serval hours they said they would send a technician out and he will be here in an hour, we'll that was a lie again because he was at a different job so he showed up two and half hours later then the time we were told, he came in to install the free senors they agreed to give us for free and had no idea about the door bell, we'll we were promised that he wouldn't leave till the doorbell is fixHe ended up leaving and wasn't even fixed, so when my husband came home from work he spent hours on the phone troubleshooting it with them, got it up and running only for it to completely stop working hours later, the company has no doorbells in stock to replace ours they still are refusing to let us cancel our contract, every time you talk to someone at defenders the third party company they are rude won't transfer you to a supervisor, and they are uncaring if your situation they have horrible attitudes and don't care, we have had three technician out and have only had the system for now days and have had three technician outs, who can't reslove the issue, they won't let us out of our contract, and on the adt webpage it says not happen they will cancel and refund the money within months, I'm at days of my system not working properly and they won't let us cancel, they are a complete rip off, they cause more stress then it's worth and they lie and tell informationNot only but they allow there technician to drink on the job because every time I mention it they don't care, I wish I could give them less then one

6-year-old is nonverbal ASD and BIL has learning disabilityRequested to cancel but was refused$108-$every two months for a system I never use
When my husband and I originally purchased our home in early 2016, I was approached by an authorized dealer, Safe Haven, in our areaThe sales rep, Mr***, convinced me that the benefits would be valuableHowever, after signing the contract, and install was complete, it quickly became apparent that our 4-year-old daughter with nonverbal Autism Spectrum Disorder was not going to leave the control panel aloneTo complicate the situation, my liBrother-in-Law has an undiagnosed condition stemming from a mental disability and, as such, would never be able to operate the control panel, let alone understand how to disarm, arm, etcMy husband and I are full time military and, under circumstances, have our daughter under the care of a trustworthy care provider while we workMeanwhile, my BIL remains at home and does simple c

My mother was an ADT customer for many years and she passed away in Feb We left the system on in her home until it was sold in October We have been trying unsuccessfully to have the system turned off ever since then When my brother or I call, we first talk to a person in one department who then tells us we have to talk to a person in another departmentSometimes we get through to the other department and sometimes they don't pick up and the person in the first department says they will make a note of our call We've sent them the two pieces of documentation they initially requested three times, however, they keep stating they've never gotten it Either this is the most incompetent business ever or they are experts at giving the customer the runaround Without a doubt the worst customer service I've ever experienced

Services were cancelled on July and they are charging for services that are not being providedMy contract was with Broadview and not with ADT
Wires were cut by ATT and ADT never called me - this menas they never monitored my securityThis is just a big scam

I have family that has ADT, for more than years, and I just had my system installedThe process was friendly and enjoyableI did not feel pressured, but instead very informed and treated with patience and respectAs the service that I have is very young, I cannot rate that completely, but three times dealt with customer service, in deciding to get ADT and with billing questions and arrangements, and each time was enjoyableThe only in person interaction was positive as wellThe technology that ADT utilizes, and the knowledge of that technology that ADT has demonstrated, gives me a great confidence in the future dealings that I have with their companyI hope that this remains so for the many years to come

Security system not workingADT won't cancel contract
ADT billing for services not providedSystem not working correctly since March 12, 2014!
Account # XXXXXXXX ** *** *** ***
Business address: *** *** *** *** *** ** XXXXX
Service address: *** *** *** ***, ** XXXXX
Current amount due $
Problems started on March 12, after ADT updated the cell phone part of the systemAfterward the "Hold Up" device did not work and the "Door Chime" did not workOn January 6, a technician came to fix the "Hold Up" deviceAfter this service call we began having alarms on the "Hold Up" deviceAfter several phone calls to ADT, another technician came to service the system on June 10, After his visit we began having problems with the phone line that is connected to the alarm systemThe line would "click" and go deadThis problem was corrected by Frontier CommunicationsThey identified the problem as originating in the alarm system

Customer service on the account has been horrendous...loss of legal paperwork FAXed to ADT allowing a party being evicted to change pass codes at the premises which put me at risk of physical harm, and disregarding emails with POA, confirmed FAX information and sale of property documents attached sent to a supervisor (Karen *** trying to close the account on February 8, when the property was sold And now continued phone calls regarding charges accumulating on an account which was paid thru February 16, 2016, and closed on February 8, both via phone and email.Phone calls to ADT result in being disconnected when asking for a supervisor in over half of the attempts...and I have made over phone calls on this account because of the numerous problems with extremely long wait times and being disconnected the majority of the timeThere was even a statement that it didn't matter to them because they would just send it to collections Today I was on hold for minutes and

We hired ADT security to install an alarm system in our prior home We were customers for over years and they provided the service satisfactorly We paid for all the hardware up front and our agreement included monthly monitoring only, which we paid for monthly, via automatic payment from our checking account We sold that home January 22nd, and contacted ADT by phone to cancel the service(Due to the sale of the property and we were told the account would be closed) Obviously, they did not close the account and continue to bill our account, even after numerous phone conversations, letters and faxes sent including requested copies of the property sale They have made several promises to refund us and they have stated they are recording the conversations for there records and have supposably updated our "file" with these notes Today I recieved a letter from a collection firm demanding payment for $ claiming we owe them for services (My identity was stolen and I h

One week wait for my system to be checked- Failed in Communication
I am a customer of ADT for almost year now primarily because I like the "Peace of Mind"
advertisement this company have usedI have several incidents and they are reliableMy issue started yesterday 1/15/2017- I found out that my system is not working.I was told that if something happens the ADT will not be notified, no police firemen will be notified- so I immediately called to schedule a repair and I was told that they will come out in a week - so much for peace of mind
I do not understand how a Security company have such a long waiting periodIt does not make senseI tried escalating this matter and apparently nobody in the number can help meTo make matter worst they would like to me to call their sub contractor- why do I need to do that? Why not have enough contractors to attend to customers? Is installation the priority? Does crime wait? And they also notified me that if anything happens and th

The Pulse app hasn't worked for almost monthsCustomer servioce has refused to do anything to helpI have ask numerous times to cancell the servic
I have ask numerous times to cancel the serviceThey are still billing me