ADT Security Services

ADT billing and contracts
I had ADT for a number of years, in May of my obligation was fulfilled but I kept the service
I November of I received a notice of needed upgradeI made the appointment and took the day from work to meet the techThe tech never showed and when I called I was told that the appointment was not a guaranteed dateI at that point called and requested that my service be endedI was told it would be days, December NOW the end of April 2016, I continue to get charges from ADT and notification of needed upgrade
This should have been canceled LAST YEAR!!!!!!
ADT now says it was cancelled in March and that there is a $balance owedThey are now threatening turning it over to collections
ADT refused to acknowledge that a customer is leaving and continues to invoice unjustly
I appreciate your looking into this matter
Thank You
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ADT account XXX-XXX-XXXX

My ADT Pulse Camera has been Offline for nearly weeksI use this camera to keep an eye on my daughters who are home alone during the summer
My ADT Pulse Camera has been Offline for nearly weeksI use this camera to keep an eye on my daughters who are home alone during the summerNot being able to check in on my children when I am at work is a MAJOR issue for my wife and IThe entire Pulse platform was down for a number of days, not only was I not able to check on my daughters on the camera, I could not arm or disarm my system from my mobile device nor could I turn on any lights via ADT from my deviceAs if the camera wasn't a large enough issue, I completely lost the ability to make my home look occupied at night when we were away by loosing the ability to turn on my lights via PulseSome people have ADT for "Security reasons" I have ADT for "Convenience reasons", when I do not have access to my camera for nearly weeks, that removes all the "convenience" factors from my

This business does not protect anything We have had the service for over two years with multiple issues and no one wants to resolve the issue They say that if you want to cancel you have to pay out the term of your contract When you call and speak to a supervisor they dont want to assist you We call and speak to someone in the customer service department at corporate and they state that they are the final word on what goes one When you ask to speak to someone above them they refuse to assist you This is the worst security company out there and do not recommend them to anyoneThere is no resolution to anything and they don't want to help the consumer at all

We had great service the entire time we lived in our house; however, we received military orders to move and that is when the problems beganI called ADT to confirm what we needed to do to cancel the contract due to the orders and was told I needed to send in a signed letter stating the reason for the cancellation and a copy of my husband's orders which we are both onI signed and mailed in the letter August 15th and so their day cancellation policy should have taken affect no later than the end of SeptemberThey withdrew a payment from my bank account October 16thWhen I called to ask about this and get a refund I had to speak to different people to be told they did not cancel the account because I signed the letter requesting the cancellation and my husband is the first signee on the contract and I am the secondI was told, "We need another day letter with your husband's signature." First off, why were we never contacted to be told this? Not by phone or letterThey had our new address as it was on the cancellation request letter and they have our phone numbers in case the house alarm was ever going off and we weren't thereWe are both on the contract so this is unacceptableAfter telling them this they said, "Let me open your contact." Something that should have been done in the first place to avoid this messI was able to get the contract cancelled and a refund for the October payment after being on the phone with them for over an hourWhat good is it to have a contract if they are not going to follow it and allow the signers to cancel it when they need to?

Sold the business, but ADT is still charging me 90% of the months I still have left on the contractThat is roughly $
Sold the business, but ADT is still charging me 90% of the months I still have left on the contractThat is roughly $The different departments would not transfer me to their supervisors and told me that their isnt anything I can do to dispute it

After I cancelled the ADT Service, I was sent a cancellation bill for $(approximately years future service)
I received a bill for $from ADTApparently this invoice was subsequently charged to me when the pinging noise in the ADT Wall mount suddenly became activated and I called ADT to stop this noiseYou should be aware of the following items;
I have not had ADT Service for about /years as the original home builder apparently had this service installed when the house was built in I never subscribed for ADT service when the Home Builder's contract expired
Several days passed before a service man from ADT came to stop this hour noise
The noise was finally eliminated but I was charged a fee for this service even though it was due to defective ADT equipment
Several days passed before an individual from ADT came to my house and presented to me a service contractNo mention was made of the cost, the duration, and my obligations of the

Sensitive personal information is being requested to deal with service that I did not requestBills are being sent to me for a residence that is not
I have used ADT since 1996, but stopped using their services in 2013(?)I received a bill from them on 5/5/at my current address for service at an apartment located at Northside DrSW in Atlanta, GaI live in Morganton, NCI never used their services in GeorgiaI called ADT regarding this bill and provided a history of the situation and was told they would send me a fraud packetI received this packet and it requested highly sensitive material such as a cancelled check, a copy of my driver's license and a copy of a signature on a major credit card among other thingsAt first , I honestly thought it was a scamI asked if this could be an error on their part and they said nothing would be done until I supplied them with the fraud packetI asked to cancel the service, but they said they could not do this because it may b

I had a large system installed in my house for which I paid a second installation fee since I relocated from another state where I already had ADT installedDuring installation their technician fell and put a huge hole through my ceilingThey informed me they would send someone to fix itFew days later to my surprise I received a phone call from ADT's insurance company telling me I had to find a contractor and obtain a quote that they would review and decide if to agree so I could get my ceiling fixCustomer support is hideous and unprofessionalIf they damage the property during installation they will not follow through to repair it, they will pretty much leave it up to you and just cut a check through an insurance companyThey won't even further discuss the matter with you but rather just defer to their insurance company

I am extremely dissatisfied with the service that I received from ADT/Defenders/Whomever the shell company is Unfortunately I have been unsuccessful in cancelling this service (I was told that I needed to pay $1,to cancel although I first called within the day window), Everything that was told to me between the sales call and the installer was simply untrue I truly feel that I was extorted into a contract that I do not want to maintain and their cancellation penalty is absolutely ridiculous (a punishment for not wanting this service is horrible) I'm not sure of why they have an A rating but I would recommend that people read the reviews first before agreeing with this service
I originally searched online on Aug 4th for information on the security service when someone called to schedule an install The gentleman on the phone said that since I had an existing security system they would give me an $equipment credit then a second credit for $since my birthday was coming He said that they would give me a $Visa gift charge to offset the installation charge of $(I did not know that there would be 2/$charges) Also he said that they would give me key chain care remotes (well I only received of them) He said that my monthly charge would be $the only stipulation is that I would need to agree to pay that price for years (but somehow my bill is $59.99) so absolutely nothing is the way that they told me
I have called them several times to cancel - one time I was told that I called ADT instead of Defenders and therefore that did not count so I need to pay the $to cancel Why would this be allowed??
THIS COMPANY IS HORRIBLE!!!!!

Failure to correct a problem created by ADT
I have had ADT monitoring for many years In October, I discovered, by accident, that my alarm service had been discontinued In calling ADT, I eventually learned that a person named Patrica (I don't know who that is) cancelled my contract in July When my contract was cancelled, and my monitoring was discontinued, ADT gave me no notice of this change I thus went without monitoring, while away from home, for several months When, in October, I learned of the cancellation, I was told that they could reinstate the service I was not told, however, that I would have to commit to a new, long term contract I did, however, receive a confirmation of my order by e-mail Fortunately, I read the entire confirmation, including the small print From that, I learned that I would be commitying to a month contract, all for the sake of correcting ADT's own error When I called to object, they offered a month contract I cannot agr

On Thursday, June 2017, my truck (parked in front of my home) was burglarizedThe thief stole over $worth of equipment from my vehicle and the Pulse system only caught him exiting the vehicle with the items he stoleWhen I contacted customer service, an unconcerned customer service representative placed me on hold to inquire about why the thief was able to rifle through my vehicle practically unnoticed by my theft-detection-deterrent systemWhat she discovered is my camera was asleep for five minutesApparently ten minutes prior to the theft the camera caught a little motion, went to sleep for five minutes and then woke back up to catch the thief exiting the vehicleWhen the salesman sold the cameras he never told me that the system goes to sleep in between shotsWhich explains why I appear to miss some things that I believe I should have captured on filmHe claimed it was a live-feedWhich I am now learning it is NOT a live-feed systemI have had ADT for well over

ADT representative lied about contract providedThey said it could be terminated at any timeThe dishonest un-ethical practices need resolved
ADT representative lied about contract providedThey said it could be terminated at any time and no long term agreement would be madeThe dishonest and un-ethical practices are what we need resolved immediatelyWe want to cancel our agreement with ADT and were told we are in a agreementDue to the sales persons dishonesty our family is now being affected financiallyThe sales representative said the terms would strictly be monthly and we had no plans to remain in agreement with ADT at the length they signed us up for

I had Roderic Ffor ADT and he was amazing!!! Hands down I was so appreciative that he came outHe really helped me through things and I feel so much more safeAnyone who gets him is seriously lucky because this man has fallen into the right positionYou can tell he really enjoys what he does and you can tell that by the way he treats his customers, how good he is at explaining things, and how much he cares about safetyI would want my mothers and my grandparents to ONLY get himI said a prayer after and thanked God for bringing him into my life to help me out with this

ADT does not have installers, they use a company called Defender They were able to get me to buy extra equipment by stating they would give me a an extra $to the $promotional I sent in $to cover the shipping and handling for cards and they only sent after I called weeks later When I called ADT they said oh you made the deal with Defender I never even heard of Defender We called ADT and they sent a man out who identified himself as being with ADT I called ADT they would not discuss it with me Transferred me to Defender and they said do you have it in writing I thought I did but when he supposedly was finishing the paperwork, he only put $not even the $that was being advertised DO NOT TRUST THEM I was robbed and now the company I hired to protect me, robbed me to

I have had nothing but issues with them with my camera and system and stating I'm still in contract
I have called and called and called and got nothing but issues with this companyI called to cancel my medical alert which thankfully they did because my daughter got me a system in the home that everything is combined and cheaperI then go to cancel my alarm and they say ok and then tell me I owe the, 400$I called in about complaints on cameras not working and what notThey tell me they can drop my rate to until my agreement is upSo you can drop my rate but not cancel me outThey came back to re hook up my cameras so I can have the lower rate and they should of just come and taken the equipment back and cancelled me outThey do whatever they can to keep making money off peopleIt didn't make sense for me to pay on separate systems when my daughter could get me same system all include different one bill and her payCompanies do this to you so they keep youThey told

Called to cancel, never cancelled, multiple months charged, kept billing after proof of service change
I started the subscription with ADT when I bought my houseIn February of 2016, I decided to cancel my subscription as I started a new subscription with *** I called the customer service on or around Feb11, I do not have the exact day but it was at least week before the March bill was createdI talked to a rep (I did not write his name down) and he informed me that my subscription would be cancelled before the next billingThe next month, I noticed another charge on my credit card and figured that it was not input in time to be before the billing cycleI contacted ADT around the 20th of MarchThey informed me that it was not cancelled and claimed they did not have a record of my call the previous monthI again went through the process of verifying the cancellation with the assumption that it was verifiedWhen April 20th came, I noticed yet another charge from A

On December 29,I made an online payment in the amount of $ However ADT deducted $from my checking account I spoke with Brenda on 1/3/to inquire about the double deduction from my checking account; she stated that there was no payment received for NovemberI informed her that the November payment was received on 11/28/After checking her records she discovered that ADT did receive the payment and stated that she would request a refund in the amount of $and that it would take a couple of days to have the funds returned to my account I made a second call and spoke with Katoria to confirm that the refund request had been requestedAfter seven days the funds had not been returned to my account I called ADT and spoke to Shawn and she stated that the request for the funds had been denied and the funds has been applied for January payment My January payment is not due until January 20, I did not agree to have ADT deduct funds form my account

Buyer beware - they came to our place of business and had a staff member sign an agreement without disclosing the termsThey said that was standard in their businessTheir terms were a three year contract with a $1,penalty - when we tried to cancel the services, they acted like the bullies they think they are - would not recommend under any circumstance

Dear Revdex.com,Several weeks ago I contacted ADT wanting to know if I could cancel my contract with them without penaltyFirst, a customer representative indicated to me that I could under "special conditions." There was some initial confusion as to when my contract expiredUpon some research, it was determined that my contract was still in effect for approximately one yearAt the time that I installed ADT, I lived in New Jersey in a high crime areaMy apartment was burgled twiceApproximately two years and months ago, I moved with my family to MarylandI now live in my late parents' condo with my family ADT was notified by me of the move and the system installed hereI explained to ADT my circumstancesI am a disabled, cancer patient on a very limited Social Security disability budgetWhat bothers me is that security is included in my monthly condo fee (approximately $monthly)Because of my "contract" I have been obligated to pay an additional $monthly (it used to be

ADT has been contacted by me on several occasions when I had the service installed they failed to take off the old alarm detectors on Doors and did not replace we went on vacation and my home was left unsecured due to their mistake I brought this to the attention of ADT and they did not ever take care of the issue also they advertise a $Visa gift card at time of purchasing their product it has been over two years and I have never received any gift card at all and when I asked about it they give me no answers they are advertising my home was still left unsecured after Relentless call to them and I have chosen to cancel due to breach of contract now they are trying to get me for nearly $for breaching their contract due to their failure to uphold their advertising and their system I have also enduring a $alarm charge from the city of Phoenix because ADT failed to contact me that my alarm had allegedly gone off they contacted the police to come out after I had turn