ADT Security Services

Called to cancel, never cancelled, multiple months charged, kept billing after proof of service change
I started the subscription with ADT when I bought my houseIn February of 2016, I decided to cancel my subscription as I started a new subscription with *** I called the customer service on or around Feb11, I do not have the exact day but it was at least week before the March bill was createdI talked to a rep (I did not write his name down) and he informed me that my subscription would be cancelled before the next billingThe next month, I noticed another charge on my credit card and figured that it was not input in time to be before the billing cycleI contacted ADT around the 20th of MarchThey informed me that it was not cancelled and claimed they did not have a record of my call the previous monthI again went through the process of verifying the cancellation with the assumption that it was verifiedWhen April 20th came, I noticed yet another charge from A

I was promised equipment that I never received and I did receive horrible customer service
When I purchased my first home in June a sales representative came to my home to sell me adt servicesI decided to purchase the alarm security system since I was not living in the home at the timeI was promised by adt sales agent cameras were going to be installed in my home at no cost out of pocket.I was told to call back once Internet was installed and I was ready to have cameras brought to my home
I called adt once I was settled into my home only to be advised that my account was transferred and that I can no longer receive what was promised to me and written in a contract
Not only was I lied to by Adt but the customer service Representative that I spoke with was very unprofessional telling me that her manager didn't have the time to take my call to address my concerns no customer should be treated this way

ADT failed to provide service for my account in a timely manner They also failed to respond to my phone call during an alarm in a timely manner meaning the phone was not answered and I was sent into their automated answering system As a result I have cancelled my service They have also explained that I will owe them for days service and a $cancellation fee that I do not recall agreeing to Now they cannot provide me a copy of my contract without a waiting period I consider them to be a very unethical company that has no interest is providing quality customer service In my opinion they have breached any agreement to provide service with me and there should be no penalties for cancelling their service
Account_Number: XXXXXXXX

WOW, What a nightmare this has been so far just trying to get an alarm system installed at my residenceInitial call...Scheduled installation of equipment and start of services, cancelled within a week after further discussion with the spouse in regards to the need for a systemCalled by ADT shortly after cancellation offering equipment credit in order to change our mindsWe decided that with the equipment credit incentives that it wasn't such a bad idea after all and scheduled again to have the system installedWaited well past the scheduled install date and received no word from ADT or the dealer in regards to the installationReceived a letter in the mail referencing status of our system "Your ADT security system is installed but monitoring is inactive"No system has ever been installed and no other contact was initiated by the dealer or ADT so I called the number listed on the letter to find out what was going on, why our system had never been installed, and why we were getting a notice saying it was installed but no monitoring was activeI spent over minutes going back and forth with the dealer I was put in touch with regarding the account and installation to then find out that the installation had been cancelled (on ADT's end via the dealer or ADT) and that they (the dealer I was currently talking to) could not install one because corporate tied the account to the previous dealer and even though they had cancelled it out I would have to wait days before the other dealer could do anything with itI then asked to be placed in touch with corporate so I could initiate a complaint, have them fix the issue and get the correct system and dealer to take care of getting a system installedI had the "pleasure" of talking to *** who was about as helpful as a bump on a log and who proceeded to ask me rhetorical questions about why the dealer had transferred me to herI got irritated enough to hang up with her and call corporate myself instead of continuing to be jockeyed aroundHour and a half of my day thus far spent dealing with trying to fix the issue to no avail, Finally got in touch with *** at Corporate who then proceeded to tell me that he would reach out to the dealer and have them contact me...Now wait a minute, I called corporate to have them (as the overall in charge of this entire fiasco) handle and fix the issueAbsolute worst run around I have ever received when dealing with ANY company in the last years to conduct business with themI would not at this time, recommend ADT or any of it's affiliates/dealers for any purpose, Barring some miracle or someone such as *** ***, ADT VP of Customer Care addressing, fixing this issue, and ensuring it is handled in a professional, timely manner, I will likely choose to stick with *** and Wesson or Springfield Armory for my security needs

Contract Conceiling Breakdown of Charges
I have signed a contract with ADT on August 15, I recently realized that ADT were charging me for Quality Service Plan as part of the Security Monthly Fees without providing breakdown of the charges What ADT have done was conceiling the breakdown of the different charges Only on August 8, when I realized during a phone call with an ADT representative that the Quality Service Plan was separate charge of $which is lumped into the Monthly Service Fee, I have requested to cancel such a service
When I talked to ADT on August 18, 2016, Mr John *** ADT Corporate Customer Relations Advocat, his only argument was that I have signed a contract which includes the Qaulity Service Plan within the $Monthly Service Fee, and refused to offer me refund for the charges I have incurred on the Quality Service Plan
I have major reservations on the argument provide by ADT The $indicated in the Contract (Section 2) is for

First of all I had my service started in August I have never been able to use the system because I have several windows that set off the alarm because when the tech came out he never installed new equipment but used existing equipment, but ADT is trying to charge me an additional $several months later for a permit fee No permit was ever applied for or received and no new equipment was installed that would require a permit I am moving out of my current residence because of financial reasons and moving in with family and ADT will not cancel my service without me paying $ If I just continue to pay for the service that I do not and have never used it would only cost me $why the extra $305.00?
I would never recommend ADT to anyone, infact if anyone asks me I will tell them NOT to use ADT, they are a scam and they have extremely rude people in their customer service department

We contacted ADT Security Services to have a sale representative come to our home and tell us they type of security system they recommend and give us a priceThey gave us an appointment in December but called us from Gainsville FLone hour before our appointment time to tell us that they had double-booked their appointments and would not be able to comeI was upset for later notification, contacted their management team and received another appointment date and time in January At the appointed time, the sales rep did not show upI called minutes after the appointment time; the rep said that he was caught in traffic but was on his wayI asked him what his location was and from what he said, we figured that it would have been another 40, minutes before he could have arrived at our homeWe told him not to bother coming, When I contacted his office and complained about their unprofessional business practice in terms of keeping appointments and being on time, I found out that he told his office that he called us to confirm the appointment when he was on his way, but we told him not to come.I think that when he returned to his office they checked his cell phone for incoming and outgoing calls and figured out that he had lied because a few hour later I received a a call from a regional manager apologizing and asking for another chance to come out to our homeWe decided to do business with another firm because we think that we cannot trust our security to a company which lacks business discipline and employs dishonest people

My ADT Pulse Camera has been Offline for nearly weeksI use this camera to keep an eye on my daughters who are home alone during the summer
My ADT Pulse Camera has been Offline for nearly weeksI use this camera to keep an eye on my daughters who are home alone during the summerNot being able to check in on my children when I am at work is a MAJOR issue for my wife and IThe entire Pulse platform was down for a number of days, not only was I not able to check on my daughters on the camera, I could not arm or disarm my system from my mobile device nor could I turn on any lights via ADT from my deviceAs if the camera wasn't a large enough issue, I completely lost the ability to make my home look occupied at night when we were away by loosing the ability to turn on my lights via PulseSome people have ADT for "Security reasons" I have ADT for "Convenience reasons", when I do not have access to my camera for nearly weeks, that removes all the "convenience" factors from my

ADT's Failure to terminate service request by *** ***
On September 30th we called the ADT customer service to inform them that we no longer needed the service and we wanted it cancelled
*** *** was not under any contractual obligations and we expected that the service would be cancelled,however after a few weeks we were still receiving a bill from ADT
We contacted them again and sent a letter requesting that the service be terminated
After calling the customer service again we were
told to fax a letter which we did
To date almost five months later we are still being charged for a service we no longer have used since last year
The business has vacated the location of the service address since last October
ADT needs to cancel the service for *** *** with immediate effect and the outstanding billing amount vacated from the company's profile
The account number is XXXXXXX
To date we have been receiving

Do not get involved with ADT you will regret it and they will have all your money for horrible service and junk product
Their system has not functioned since install a year ago and we have been charged and overcharged and charged again to get out of their criminal contract
Stay away from ADT

ADT has been contacted by me on several occasions when I had the service installed they failed to take off the old alarm detectors on Doors and did not replace we went on vacation and my home was left unsecured due to their mistake I brought this to the attention of ADT and they did not ever take care of the issue also they advertise a $Visa gift card at time of purchasing their product it has been over two years and I have never received any gift card at all and when I asked about it they give me no answers they are advertising my home was still left unsecured after Relentless call to them and I have chosen to cancel due to breach of contract now they are trying to get me for nearly $for breaching their contract due to their failure to uphold their advertising and their system I have also enduring a $alarm charge from the city of Phoenix because ADT failed to contact me that my alarm had allegedly gone off they contacted the police to come out after I had turn

Sold the business, but ADT is still charging me 90% of the months I still have left on the contractThat is roughly $
Sold the business, but ADT is still charging me 90% of the months I still have left on the contractThat is roughly $The different departments would not transfer me to their supervisors and told me that their isnt anything I can do to dispute it

I will never recommend ADT to anyone! worse service everThey contract a third party to install and tell you lies
I got my initial service in August and had to move in December, I relocate the service and specifically made sure they don't renew my contract
all was good until the tech made me sign the document where it said that I will start * new contract
I asked him and his response was : this is to certify that I installed the alarm at the new place, and that nothing changed
Well that was all lies!

ADT on 9/17/signed contract to install wireless sensors for $ ADT is not honoring the contract
On 9/17/my wife completed a contract to install wireless sensors for $ A tentative installation date was schedule in November
The window contractor we were working with was behind schedule so prior to the installation date we notified ADT They said everything is fine and to call when ready
When we called back the 1st week of January to have the sensors installed we were told the contract was cancelled When asked why we were told it was invalid but they would not provide a reason
The contract gives them the ability to cancel but requires ADT to provide notification No notification was provided
During the discussions over several phone calls we have been offered various solutions all requiring increased cost ranging from $to $1,for the service ADT cannot seem to even provide a consistent response
Additionally during the calls some

My complaint is ADT is trying to increase bills when they already have established the price and charge your credit card the amountSecond they are intimidating customers by inventing laws that they create and have customer service Reps tell customers those laws exist without any proofWhen they are asked to produce them, they cannot explain where they are or who to talk to about them as well as deny their existence but say they are LawI heard a voice message on 5-9-to call ADT to pay my bill I and spoke to billing advising them that I had already paid the bill on 4-by credit card for a full yearThe Rep told me that I still had an outstanding bill of $and changeI told the Rep that I had the call recorded and did not owe anythingI could play the call for him if he?d like? The Rep belligerently stated that I illegally recorded the phone call and the bill was right.As a retired Trooper and Narcotics officer, State Laws where I live say you can record it I told the

Can't cancel and can't continue servicr
I moved from my residence after having to sell due to personal reasonsADT would not let me cancelThey said I had to pay nearly $or start a new contractI live in an apartment and cannot have an alarmThey went on a scripted spiel about burglaries and crime and how I needed their services to stay safe but the only criminals are ADT! I can't have the service otherwise I would keep paying themAnd I'm not paying for a service I cannot use!

My company has been with ADT for almost a year now, and I must say everyone is professional, friendly, and has answered and handled every concern that we have had, I have been fortunate enough to have been helped by the same technician the two times that was neededAnd I must say that made a big differenceSean Wicks was professional and made sure that everything needed was handledVery friendly and glad that this is who represents ADT out in the fieldIMA GROUP Pensacola

On Thursday, June 2017, my truck (parked in front of my home) was burglarizedThe thief stole over $worth of equipment from my vehicle and the Pulse system only caught him exiting the vehicle with the items he stoleWhen I contacted customer service, an unconcerned customer service representative placed me on hold to inquire about why the thief was able to rifle through my vehicle practically unnoticed by my theft-detection-deterrent systemWhat she discovered is my camera was asleep for five minutesApparently ten minutes prior to the theft the camera caught a little motion, went to sleep for five minutes and then woke back up to catch the thief exiting the vehicleWhen the salesman sold the cameras he never told me that the system goes to sleep in between shotsWhich explains why I appear to miss some things that I believe I should have captured on filmHe claimed it was a live-feedWhich I am now learning it is NOT a live-feed systemI have had ADT for well over

Very poor customer service
I was sent a notice that I needed to update my system so I called and made an appointmentOnly for the tech to show up late and say he doesn't have what he needs to do the jobI had lost a day for nothingMe and the tech went over my order called got a price and I was told he would see me on Friday 08-19-at 12pmI asked if it was ok for my son to be home when the work is started and I would be home soon after to signThe tech said it would be fineAnother tech showed up XXXXXX he called and I told him I would be home soon he could start my 30yr son was homeThe tech called me back in five mins to say he was leaving I had to rescheduleThe price changed from $To $what I was told the Saturday beforeI called customer service to explain what happen and was told the sameI have been with ADT since They gave me there but to kiss today and let me know they didn't trust me at allThey wanted me to sign the contract before they started

On December 29,I made an online payment in the amount of $ However ADT deducted $from my checking account I spoke with Brenda on 1/3/to inquire about the double deduction from my checking account; she stated that there was no payment received for NovemberI informed her that the November payment was received on 11/28/After checking her records she discovered that ADT did receive the payment and stated that she would request a refund in the amount of $and that it would take a couple of days to have the funds returned to my account I made a second call and spoke with Katoria to confirm that the refund request had been requestedAfter seven days the funds had not been returned to my account I called ADT and spoke to Shawn and she stated that the request for the funds had been denied and the funds has been applied for January payment My January payment is not due until January 20, I did not agree to have ADT deduct funds form my account