ADT Security Services

DO NOT USE ADTI have had the worst exerience with customer service and then getting into a dealer disputeTheir customer service employees are trained to upsell you and force you into signing thingsMy customer service rep told me he had minutes left on his shift and I needed to sign the document before then
Word to the wise: if you are using an old system, double check if it is through an authorized dealer and not ADT itselfI got in a dealer dispute for not knowing better and was punished by having to wait to get my system installedInstead of using their local authorized dealers as an extension of themselves, ADT is greedy and will try to take the customers back even if they haven't signed anything

Beware of adt! They have super aggressive salespeople and will not take no for an answerThey quoted me on the phone so I agreed to pay the 100$ service feeThey came and installed it then told me me my landline was not compatible and it was going to be monthlyI cancelled my contract with them immediatelyWhen they came to take it all down the guy said that my phone line was compatible so I decided to stay with them if it would be monthlyThey have my credit card info and after all that they still are taking out of my accountI called to cancel my contract again and now they say its going to be to cancelThere is so much more I could tell you but typing Is not my thingIn the end I had to cancel my card and I'm going to have to pay to get out of this mess! It has been a real headache every since I called to get a quoteI rate them - stars

I gave the ADT rep a check for $as a deposit ADT used the routing number and account # off the check and withdrew $from my account
Paul *** from the *** *** ADT office in *** *** called me to see if wanted to reactivate my current security system I told him that I would if I could sign a paper contract and be billed monthly by paper bills by way of the USPS I told him that I wanted to pay by check; not by direct debit or EFT He told me that he could do all the above and so he came out on 3/8/ I signed a contract with him The contract had the area filled out that says "To send me a bill" He said that he needed $as a deposit I gave him a check for $ We planned to do the installation on 3/15/ Between the day I signed and the 15th, I called Brian and asked if I could add keypads to the order He said yes and that it would cost $ He never said that he would need half of that $as a deposit I kept wondering why he

I signed up as Monitronics three years agoThey said they could go up on price and yes they didHowever, you can't get out of your contractWent up about $a yearI called after my contract was up to cancel and they continued to charge meWhen I called about it, I was told they had sent me a form to fill out to cancel (what***! NO ONE else asks to fill out form to cancel service) and I didn't send it backSo they took days to send me the form which I sent back immediatelyHowever, they don't tell you that for the next days that it takes to process the form, you will continue to be chargedWhen I called to get my $back because they go my letter on Oct but charged me from Oct 17-when they finished processing, all they could do was repeat what I just saidHello? I know what I didThe fact it takes you so long to process a cancellation tells me you are getting one last payment from the customers that want to cancelI have been with Brinks before and NEVER had to send in letter to cancelDO NOT USE BRINKS! They refused to refund me $What a crock of ***! My service ends the day you receive my form cancelling my service not when you "get around to it" I would leave no stars but I don't have that option Other customers have complained about this same thing....check out facebook They don't deserve an A+

Misleading product information
I have been a customer of ADT for quite sometime On Feb 10, I called ADT to inquire about updating my control panel I spoke with a representative by the name of Jonathan in Boca Raton Fl I explained to him I was inquiring about an upgrade for my control panel I was interested in the touch screen color panel Jonathan told me about a panel which I can move an place it any where I wanted to I told him that's the panel I wantedHe stated he check the system and that panel would work with the system I haveHe set up the work order for the panel plus a bracket with he said costs $and install fee of $and sent it to meThe install was support to take place tomorrowToday, 2/16/I called back in with some questions One of my questions was asking if the new panel came with new key fobs The rep could not answer that question and had to transfer me to another rep Upon speaking to that rep, it was discovered that the work order w

This is in regards to the 1-# for ADT After spending minutes on the phone discussing a security system, I set up a date/time for ADT to give make a visit and give me an estimate I am shopping for the best security system so I am getting several estimates At the end of the call, the guy asked me for my social security number He said they had to run a credit report before they would come to my home and give an estimate I refused because I'm ready to obligate to any security system company yet After talking with a manager he too insisted they had to run a credit report before they could give me a "Free" Estimate Needless to say I cancelled the estimate and hung up
I don't give out my SSN to every dealer I car shop with or any other business that comes to my home for an estimateIs this legal?

My contract with the ADT Security Systems company ended in April of I have tried everything from phone calls, letters, to emails to end this business relationship.I was told that I needed to provide a "security code" to stop the billing cycleI informed all ADT employees that I am going through a divorce and cannot get into the home to retrieve the contract and "the code"ADT told me that they would send the"code" to me via mail which did not happenI gave them my new mailing address several timesThe system has not been in the "service address" in over a yearThe ADT subcontractor told me I could take the system with me if I moved which turned out to be falseA "corporate representative visited my new residence and said the ADT subcontractor was incorrect about moving the system

ADT Keeps calling me to schedule an appointment for a company I do not work atThey will not remove my name from their system after multiple requests
ADT is calling me multiple times per week to schedule or confirm an appointment for a company I do not work atI have asked them multiple times (at least times) to remove my name from their systemTheir constant calls are bordering on harassment as they will not remove my name from their system and continue to call me

I called to cancel- horrible service due to lack of serving in the areaThey refused to give me the technicians name or number because they do not have one IMy areaThis is a breach of contract on their part because there is no technician in the area....if I was to leave my home tomorrow and the alarm was broke, someone could break in and nothing would be doneI am paying for a service that is no good to meThe woman I spoke with said they do tests on the systemsThey did one on my system on September and noticed it was not working properly but did not bother to inform usI noticed it was broke three days ago and decided enough is enough I wanted to cancel my serviceWe received a letter in advising RCMP would not be responding to alarms due to the high volume of alarms The woman I spoke with said we would still be covered floor fire and the system would Larry us if ther sis a fire,...That's is what I have smoke detectors for, not an alarm systemI am being t

The previous address where I moved from months ago is: XXXXX *** *** *** ** XXXXXA new owner has been living in that house for months
I cancelled the ADT home security service on April 10-because I sold my home and was movingI'm outside the year contract and CAN now can cancel anytime with a day notice
I called by phone to cancel on April 10, I was told to send a letter by fact to cancel which I did on April I asked for a confirmation back from ADTI did receive a letter from my local ADT rep within days (who was alerted I was cancelling), who said "he was sorry we were cancelling, etcSo therefore, the company must have received my fax and cancellation; otherwise there would be no possible way this rep would know I was moving and cancelled the service on April 10th
However, on May 12, I was charged again despite the phone call, fax to cancel over days prior
I called ADT again on May 15th to inquire what the proble

We were not told we were entering into a three year contractWe had to pay $to end our contract when we moved
We signed up with ADT and were told it was a month to month basis with NO contract, we had no reason to believe we were entering into any sort of contractWe were also told that when we moved they would reinstall for FREEBeing in the military we move a lotWe were also told the system worked a lot differently than it actually did, we were told it would automatically contact the police if the alarm went offWhen our alarm did go off I got a text message, not even a phone call and no phone call was made to the policeI was unhappy and tried to cancel as I was told I could and they informed me that I would have to pay $feeWe did not want to do that so when we said we were moving and wanted to move the equipment we were told that was not an option we would have to rebuy everything and pay another installation feeOur sales rep was Janie *** she mislead

Sales agent lied about everything and now were are stuck in a year contract

ADT offered ADT Pulse to keep me as customer but they screwed up the install
At the end of May I cancelled my service with ADT in favor of another supplier of security svcs
On June ADT customer service agreed to upgrade me to ADT Pulse system if I stayed at similar monthly cost as competitor, I agreed and set up install date for July at 8am
On July 3rd installer shows up at 9:00AM andhe tells me that his installation orders are not clearI called customer service and they kept me on hold for everTwo hours later they offered to start install but they would have to come back to finish next week - I could not accept that and be without system for that long - crazy!!
I told customer service to give me someone in charge to resolve this After hours (now 11AM) of nothing I was forced to cancel install as noone was helpful
I took day off to handle this I also cancelled my other service provider option to give ADT another chance and they failed miserably in many

An attempt was made near the end of August 2016, to cancel my account with ADT After making numerous phone calls, sending numerous emails and making numerous other attempts to contact them, they have continue to deny that I have cancelled my account They even went so far as to send me to a collection company ADT has informed my that I did not include an account verification code I do not recall that they ever requested such a code or informed me that such was needed This issue has been going on for months and ADT seems to be totally ignorant of all my attempts I have copies of emails, letters, and notes from phone calls.This situation is ridiclous and totally uncalled for I had been their customer for more than years
Product_Or_Service: Security service

Able to add any additional devices myself to expand the alarm system
When I called ADT I asked if I were able to add additional devices myself in order to expand the security and alarm systemThe customer service representative stated that I will have access to the system and I can add as many devices I want as long they are ZWave or ZWave PlusHe even stated that he has done it himself and that he added a door Ring camera that he found cheaper as the one ADT hasI specifically informed him that that was my intention to add better and more modern ZWave devices that are on the marketHe stated that the service person will show me how to add devicesI told him that I called other providers and they don't allowed customers to add any device to their systemI insisted asking him if ADT will let me add devices, he repeated that he has done it himself
The day of the installation the service technician showed me how to access the system in order to add other devices to the system

I called and canceled my service with ADT
I was told I was going to get a refund for a small portion of the unused time left
I called and canceled my service and was told that I would be receiving a partial credit for the unused portion of my prepaid service which is billed and prepaid quarterlyThen I received a bill in the mail for $something dollarsI called they said I had to cancel days prior to canceling serviceI told them that I had (which I did)Now I'm in collections and the amount that has changed times is now $There is things wrong with situation#I did cancel before days before the new quarter#even if I didn't I never agreed or signed such a thing in my original contractI've been a loyal ADT customer for or so years have never been late or missed a paymentMy ADT account # is XXXXXXXX

ADT's Failure to terminate service request by *** ***
On September 30th we called the ADT customer service to inform them that we no longer needed the service and we wanted it cancelled
*** *** was not under any contractual obligations and we expected that the service would be cancelled,however after a few weeks we were still receiving a bill from ADT
We contacted them again and sent a letter requesting that the service be terminated
After calling the customer service again we were
told to fax a letter which we did
To date almost five months later we are still being charged for a service we no longer have used since last year
The business has vacated the location of the service address since last October
ADT needs to cancel the service for *** *** with immediate effect and the outstanding billing amount vacated from the company's profile
The account number is XXXXXXX
To date we have been receiving

Probably one of the worst companies on earthDO your research before using these peopleBefore you even dial ADT look at the actual website"ADT premiere provider"= authorized dealer/installerThe chances of you getting an actual ADT installer is slim to none.On 6/24/They gave us this great sales pitch, totally sucked us in$ installation fee is all we would pay, equipment credit as we are A+ customers, per month monitoring fee, and of course the Visa cardThe following day The tech came out and gave us an estimate of over $for the equipment,(his reccomendation) as well as per moFor monitoring.we got it down to about $for equipment, with the pulse apphours later our stuff was up and runningThat evening we realized our secondary keypad wasn't working...so We called ADT(We wanted a diff one as this one clearly looked outdated.) They informed us they did not perform install it was this 3rd party company; DefendersOnce we did the research and figured out how horrid these people were we cancelled right away, the next morningThey had us go fax them the formSo the same day we set up a time for a system pullWe had a set time 3-pm to expect his arrivalWe waited until for him to show up saying he could not take the equipment...his system didn't update itSo I have to call back again
They finally take it(we wouldn't let him leave with out it)(I would like to add that our tech was great, from to start to finishHe was absolutely great.) Today is July 9th and I have yet to receive a refundI was told days from the cancellation date our Money would be returnedI have called multiple times and told different thingsIt seems no one really knows except that they are waiting for the tech and his boss to close it out...today I spoke with a rip roaring fire cracker named ***She was wonderfulShe was in contact with the boss's boss We were supposed to hear from them within the hour, as it was to be rectified today but we have yet to hear anything hours later
We called ADT corporate to ask if it may be possible to have a strictly ADT employee come to our homeThey said we are out of area but they have a DIY package they could mail usThey also informed us that Defenders pricing was outrageous and they could give us all of the same equipment for a quarter of the priceThat total came to be $with the same monthly monitoring charges We agreed to this, paid the moneyHowever...we then did research on this and come to find out it is also a 3rd party company called ProtectionAccording to them they have merged as one company but the computer systems have not yet been integratedSo we cancelled that as well
It has been a run around since the day the tech walked in the doorVery secretive and lack of information given to their customersI HIGHLY recommend calling ADT corporate and specifying you want an ADT installer, NOT a 3rd party if even ADT at allWe were referred to best buy to buy the Samsung ADT security started kit by ADT corporate themselvesThe monthly monitoring is half the price and the price is a quarter of what it would be for an installer of the equipment
There are multiple class action suits against DefendersI can not express enough to do your research before calling them to monitor your homeShame on ADT for letting them represent their companyShame on ADT for not revealing this information the minute you get on the phone with them

Requested a refund for over pavement, told it would take business days, now they cant guarantee when it will happen
Called on 3/10/to canceled my contract Was required to give days notice Made cancellation date, May 8, the date my contract is up On 3/13/noticed my they withdrew $and change from my checking account When I called I was told that it was in my contract I would be charged if I cancelled my contract early I told them I made the cancellation date effective the last day of my contract Asked for a refund and was told it would be 7-business days Was then told it would be in my account by 3/ Called back on 3/when refund not credited to my account and at first was told it would be in Monday 3/27, then told they couldn't; guarantee what date it would be refunded
Over the past three years ADT has lied about what was being installed, what was covered on my warranty, had it written into the contract they could raise my rates every year, but di

They are liarsWhile talking to them on the phone ADT agreed to do somethingthen when you call them backThey don't know what they agreed to do
This company shut my service off for a year when I made regular payments for my serviceI was arming my system everyday without serviceThey had to refund me a year worth of payments because they mistakenly cut my service offThey cut my service off For the second timeThis time for five months and now they refuse to give me my money back for the service I did not have for monthsThey insist on giving me credit for future paymentshowever, I want a refund for the service I did not receiveEven after spending hours on the phone with ADTthey finally agreed to give me my money backI called to check on my refund and Tammy #XXXXX informed me that I am getting credit instead of a refundAfter spending all those hours on the phone I was back to square one againThey refuse to refund me for my over payments even when they agreed