ADT Security Services

Beware of adt! They have super aggressive salespeople and will not take no for an answerThey quoted me on the phone so I agreed to pay the 100$ service feeThey came and installed it then told me me my landline was not compatible and it was going to be monthlyI cancelled my contract with them immediatelyWhen they came to take it all down the guy said that my phone line was compatible so I decided to stay with them if it would be monthlyThey have my credit card info and after all that they still are taking out of my accountI called to cancel my contract again and now they say its going to be to cancelThere is so much more I could tell you but typing Is not my thingIn the end I had to cancel my card and I'm going to have to pay to get out of this mess! It has been a real headache every since I called to get a quoteI rate them - stars

I have had ADT service for over years and it has always been fraught with problems and conflicting information from ADT personnel It would take weeks to relay all the problems, issues and outright lies from ADT over the years I have now moved out of the house where I had the service and I contacted ADT to cancel service months agoHowever, they refuse to cancel the service and give different excuses every time I contact themThey continue to bill me for services I have not received, for a house I no longer own, in a country that I no longer reside in and somehow they still can't see what's wrong with this situation For months I have been trying to have this resolved but every time I contact them I get a different storyFinally on November someone at ADT said they would have it corrected if I emailed him a copy of the cancellation notification I sent back in AugustSo I didBut then of course I hear nothing back from them, the account is still not cancelled and they are trying to bill me even more In frustration I contact them via social media and then I get a message telling me "there is no record of your calls" and telling me that if I want to cancel I can email proving a WRITTEN copy of my signature is on the letter - that is the first I have heard of thisSo why didn't someone mention that back in August if that is why they are refusing to accept my cancellation notice, they should have SAID THAT months agoIt is despicable to ignore me for months, continue to try and bill me, and never bother to tell me why you won't accept any of my cancellation notices What a disgusting company

On my wife and myself entered into a year contract with ADT for an alarm system in our homeWe NEVER Renewed it neither written nor verbal we continued to pay monthly this was according to the agreementA few months ago I stopped paying ADT and installed a Vivnt systemI have received a breach of contract invoice from ADT I made several calls and always get tolt that they have a verbal contract that my wife extended over the phoneThat is nonsence I have requested to be given a copy of the contract on several occasionsNo one has contacted me and the invoices keep coming now threats that I will be handed over for collectionBring the contract or cancel the invoice.AccountNumber **XXXXXX

Fast talking salesperson doesn't listen Keeps insisting that I will not be charged anything, but wants to take a credit card just to verify that I am a serious customer When I ask for a receipt, she throws me into an automated system The next person that answers says they don't give receipts I asked for a manager who refused to give his last name, so I asked to cancel the transaction He rudely says, "We have a recording of you authorizing the payment." I tell him that his salesperson indicated I would not be charged and he tells me that they will refund me in 10-days He didn't even bother to ask me for my name or reference number
I repeatedly told the salesperson that I was not comfortable, and she kept assuring me that I could cancel when the technician arrived if I was not happy and I would not be charged anything Once I told the manager to cancel the transaction, I called my bank and the bank representative said that they immediately processed the payment
My bank will dispute the charges and I have to cancel my credit card because I don't trust these people It's bad business to ask for payment and refuse to provide a payment confirmation and refuse to give your name

I cancelled my alarm service with ADT on 1/23/I spoke with Tabitha of Customer Loyalty at 9:a.mPSTSpoke with Ciara at 6:pm same day
I was contacted by Benjamin *** the Fresno Corporate Manager last July, Wanted to know why I had cancelled the first time? Because I moved Due to a misunderstanding with ADT then, they thought I cancelled, and I paid a termination fee Benjamin said in July if I was to get a new alarm at my condominium, he would "make it happen" that I would be reimbursed the $+ change I paid for the termination Fair enoughIdeally, I wanted a pendant type of medical alert system since I now live in this condo, because excessive noise (from the alarm, should it go off) would not be tolerated I could not get the pendant back then So they did install a new alarm and I have no complaint about that However, I was not able to use it in case it went off This alarm was a wireless alarm, in order to comply with the HOA
I have

Unable to cancel service to property no longer owned per customer service representative
Aged mother, *** ***, has been relocated to care home and she has no recollection of the verbal passcode for her service The property being serviced was sold as of June 16, 2016, but customer service refuses to discontinue service charges for her previous home located at Montecito Ave, Monterey, CASales of that property are a matter of public record Please discontinue service and refund charges of $per month Charges are noted with ID: XXXXXXXX on autopayment

ADT refuses to honor its contract terms because an ADT sales rep failed to communicate internet speed requirements for installation
On July 10, 2018, I confirmed an order to upgrade my ADT service to a wireless Pulse security system with two video surveillance cameras After discounts, my order total was $471.47, and towards that total, I paid $on July 10, with a payment of $due on July 12, (the day of installation)Indeed, I paid $on the date of installation and the remaining two payments of $would be due in August and September Additionally, my monthly monitoring fee would be $ The technician partially completed my installation (upgraded system panel and two keypads) before he discovered that my internet connection speed was insufficient I informed him that the ADT sales rep (***) never asked for specific internet speed; he only asked if I had high speed internet to which I replied yes I informed him that I had AT&T high speed;

canceled my ADT Service
adt services was canceled july 27, 2018, aug,ADT withdrew $from my bank account after telling me I had a balance and my account has been canceled with ADTwhen I called to get a refund of the $*** employee number *** refused my refund stating there was a clause in the contract stating cancellations take day to processi am under no contract at all considering my contract was fully filled in and has service on a month to month basis with no contracthe also refuse to give me names and numbers of those in charge so that I could file a formal complaint with them

An attempt was made near the end of August 2016, to cancel my account with ADT After making numerous phone calls, sending numerous emails and making numerous other attempts to contact them, they have continue to deny that I have cancelled my account They even went so far as to send me to a collection company ADT has informed my that I did not include an account verification code I do not recall that they ever requested such a code or informed me that such was needed This issue has been going on for months and ADT seems to be totally ignorant of all my attempts I have copies of emails, letters, and notes from phone calls.This situation is ridiclous and totally uncalled for I had been their customer for more than years
Product_Or_Service: Security service

Misleading product information
I have been a customer of ADT for quite sometime On Feb 10, I called ADT to inquire about updating my control panel I spoke with a representative by the name of Jonathan in Boca Raton Fl I explained to him I was inquiring about an upgrade for my control panel I was interested in the touch screen color panel Jonathan told me about a panel which I can move an place it any where I wanted to I told him that's the panel I wantedHe stated he check the system and that panel would work with the system I haveHe set up the work order for the panel plus a bracket with he said costs $and install fee of $and sent it to meThe install was support to take place tomorrowToday, 2/16/I called back in with some questions One of my questions was asking if the new panel came with new key fobs The rep could not answer that question and had to transfer me to another rep Upon speaking to that rep, it was discovered that the work order w

ADT Keeps calling me to schedule an appointment for a company I do not work atThey will not remove my name from their system after multiple requests
ADT is calling me multiple times per week to schedule or confirm an appointment for a company I do not work atI have asked them multiple times (at least times) to remove my name from their systemTheir constant calls are bordering on harassment as they will not remove my name from their system and continue to call me

ADT keeps taking money out of my account after cancellation Proof of payment has been sent three times of old bill and now sent to collections
On 8/20/I first got a bill for a charge for a service call The service call was 4/21/I called and spoke to "Kim" on 8/28/14, who had me fax the proof of payment from my bank to her
I then kept getting bills, and began calling, faxing, etcSpeaking to Daisha and Karen, ***, Dawn, Catrina, Kenny, Corey All different dates
They would send notices that they were going to take the money directly from my account, I would call and say the did not have that permission
I tried to cancel the service, since it kept going off when I wasn't home and didn't want another problem with a service call bill, but they said I couldn't cancel until I paid the past due bill I again told them it was paid
And one time they ignored my directive and took $ They refunded it, thankfully
I thought finally they had fixed the issue when

I signed up as Monitronics three years agoThey said they could go up on price and yes they didHowever, you can't get out of your contractWent up about $a yearI called after my contract was up to cancel and they continued to charge meWhen I called about it, I was told they had sent me a form to fill out to cancel (what***! NO ONE else asks to fill out form to cancel service) and I didn't send it backSo they took days to send me the form which I sent back immediatelyHowever, they don't tell you that for the next days that it takes to process the form, you will continue to be chargedWhen I called to get my $back because they go my letter on Oct but charged me from Oct 17-when they finished processing, all they could do was repeat what I just saidHello? I know what I didThe fact it takes you so long to process a cancellation tells me you are getting one last payment from the customers that want to cancelI have been with Brinks before and NEVER had to send in letter to cancelDO NOT USE BRINKS! They refused to refund me $What a crock of ***! My service ends the day you receive my form cancelling my service not when you "get around to it" I would leave no stars but I don't have that option Other customers have complained about this same thing....check out facebook They don't deserve an A+

Sales agent lied about everything and now were are stuck in a year contract

They are liarsWhile talking to them on the phone ADT agreed to do somethingthen when you call them backThey don't know what they agreed to do
This company shut my service off for a year when I made regular payments for my serviceI was arming my system everyday without serviceThey had to refund me a year worth of payments because they mistakenly cut my service offThey cut my service off For the second timeThis time for five months and now they refuse to give me my money back for the service I did not have for monthsThey insist on giving me credit for future paymentshowever, I want a refund for the service I did not receiveEven after spending hours on the phone with ADTthey finally agreed to give me my money backI called to check on my refund and Tammy #XXXXX informed me that I am getting credit instead of a refundAfter spending all those hours on the phone I was back to square one againThey refuse to refund me for my over payments even when they agreed

I have been told a couple different times what I am paying but my bank shows different
When I got ADT back in I went back and forth with themI got a new agreement January of and was told a certain priceI looked back on my statements and was paying thatI added cameras just April and payed for them and was told my rate would increase by 5$ but was not left with a receipt or any paperworkMy wife and myself were looking over things and adt charged my account different transactions and the total was almost $
We called adt about a new panel and they told us we would pay $but didn't have the panel we were asking for but our neighbor got adt and has the panel we wantedI asked what we pay they told us $but they didn't know we got charged different timesWe called back about some info again and was told a different price of 57$ dollars we were paying and we weren'tI then set my system off and no one calledSo we called them back to wait on hold for pl

Probably one of the worst companies on earthDO your research before using these peopleBefore you even dial ADT look at the actual website"ADT premiere provider"= authorized dealer/installerThe chances of you getting an actual ADT installer is slim to none.On 6/24/They gave us this great sales pitch, totally sucked us in$ installation fee is all we would pay, equipment credit as we are A+ customers, per month monitoring fee, and of course the Visa cardThe following day The tech came out and gave us an estimate of over $for the equipment,(his reccomendation) as well as per moFor monitoring.we got it down to about $for equipment, with the pulse apphours later our stuff was up and runningThat evening we realized our secondary keypad wasn't working...so We called ADT(We wanted a diff one as this one clearly looked outdated.) They informed us they did not perform install it was this 3rd party company; DefendersOnce we did the research and figured out how horrid these people were we cancelled right away, the next morningThey had us go fax them the formSo the same day we set up a time for a system pullWe had a set time 3-pm to expect his arrivalWe waited until for him to show up saying he could not take the equipment...his system didn't update itSo I have to call back again
They finally take it(we wouldn't let him leave with out it)(I would like to add that our tech was great, from to start to finishHe was absolutely great.) Today is July 9th and I have yet to receive a refundI was told days from the cancellation date our Money would be returnedI have called multiple times and told different thingsIt seems no one really knows except that they are waiting for the tech and his boss to close it out...today I spoke with a rip roaring fire cracker named ***She was wonderfulShe was in contact with the boss's boss We were supposed to hear from them within the hour, as it was to be rectified today but we have yet to hear anything hours later
We called ADT corporate to ask if it may be possible to have a strictly ADT employee come to our homeThey said we are out of area but they have a DIY package they could mail usThey also informed us that Defenders pricing was outrageous and they could give us all of the same equipment for a quarter of the priceThat total came to be $with the same monthly monitoring charges We agreed to this, paid the moneyHowever...we then did research on this and come to find out it is also a 3rd party company called ProtectionAccording to them they have merged as one company but the computer systems have not yet been integratedSo we cancelled that as well
It has been a run around since the day the tech walked in the doorVery secretive and lack of information given to their customersI HIGHLY recommend calling ADT corporate and specifying you want an ADT installer, NOT a 3rd party if even ADT at allWe were referred to best buy to buy the Samsung ADT security started kit by ADT corporate themselvesThe monthly monitoring is half the price and the price is a quarter of what it would be for an installer of the equipment
There are multiple class action suits against DefendersI can not express enough to do your research before calling them to monitor your homeShame on ADT for letting them represent their companyShame on ADT for not revealing this information the minute you get on the phone with them

Sensitive personal information is being requested to deal with service that I did not requestBills are being sent to me for a residence that is not
I have used ADT since 1996, but stopped using their services in 2013(?)I received a bill from them on 5/5/at my current address for service at an apartment located at Northside DrSW in Atlanta, GaI live in Morganton, NCI never used their services in GeorgiaI called ADT regarding this bill and provided a history of the situation and was told they would send me a fraud packetI received this packet and it requested highly sensitive material such as a cancelled check, a copy of my driver's license and a copy of a signature on a major credit card among other thingsAt first , I honestly thought it was a scamI asked if this could be an error on their part and they said nothing would be done until I supplied them with the fraud packetI asked to cancel the service, but they said they could not do this because it may b

Wrong system installed by company's own admission but company has failed to make replacement system completely operable as it promised it would
More than a year and a half ago, my family contracted with ADT to install a security system in our home Our system failed to operate and after numerous service visits we finally learned that given the large square footage of our home, the wrong type of system was installed Upon inspecting and reviewing our system, the escalated tech team admitted that this had been a country wide problem We asked to terminate our contract but ADT insisted on replacing the system at ADT'/ expense ADT began installation on the new system but because an area of our home was now under construction, the system could not be finished ADT said it would return to finish the installation but now only says it will do so if we pay to finish the installation ADT then agreed to let us terminate without penalty and to refund the credit for monitoring that had be

I called ADT to cancel service in August because of finance hardshipIn return to stay as a customer, ADT offered free monthsIf I still needed to cancel, call back in months to do soI called back on October to cancelADT made another offer to extend me another months in order for me to see if I fixed my finance issuesI called in January to cancel again and to my surprise, I was being billed for serviceI was receiving bills in the mailI found out why and they said that I did not cancel my serviceI told them that I didThey said there was no record of me calling the second time but they do have the call recorded the first time that I wanted to cancel my serviceHow did they "lose or don't have" my call canceling the second timeMy disputeI made the call and they said I did notI told them that I will show them my cell phone record to where I calledThat was pretty much itThey call to collect payment
I paid my bill when I wanted their service and