ADT Security Services

I have been made many promises but no follow thru I have been told I would get a call back many times, but never happens I mailed CEO, no response
unanswered letter to CEO,
I know there are steps to follow as a customer to contact ADT of problems with the service (and there are many problems with the service and lack of service) and equipment I have tried for over six months to follow those steps; however, your company employees do not follow through with their promises Please review the following chronological time frame that I am listing below
If your company is unwilling or unable to even return my calls when I talk to them, then I need to change providers and request a refund of what I have paid for the service at three different locations that I own Please let me know who will contact me and when I have been more than reasonable, as you will see from the notes in your own system, but I have done all I am willing to do If I need to obtain legal representatio

Billing, unprofessional and Cancellation policy
Hello my name is *** *** and my account number is XXXXXXXXXI had ADT services for approximately a year and seven months starting from May 1st to December I had the ADT pulse system which I truly enjoyedI initially paid approximately $to set up for two external ADT pulse Cameras and sensorsMy monthly payment was approximately $dollars per month and I was never late
In December of 2016, I was in the process of moving to another locationI contacted ADT and spoke to Edward *** regarding this matter and told him and I no longer needed ADT and I am sad to Depart due to the fact I was moving into a gated community apartment complex and could not use ADT there I was advised there will be a cancelation fee, I had to pay of $I asked if there was another way to avoid cancellation feeI told Edward, I have a friend who recently moved to a new location and wanted security systemI praise

Called in to cancel my service in the safe contract cancel period and was told the systems were down so I would need to be called backhours later (outside of the safe contract cancel period)At this point I was told I would need to pay a fee to cancel my serviceADT hides this process behind sub contractorsEither way it is extortionI owned all of my equipmentI owe nothing but the monthly service to ADT which I do not wantStill I stuckI can provide evidence that I called in during the safe period to cancel yet they decline to listen to reason
If you are not safe from extortion by your security system do you really think you are secure with them in your home? I would research security companies that have better reviews before doing business with ADTIn my opinion any company that has to hide behind tricks and contacts to make money is *** and incapable of making money legitimately

ADT falsely charged me monthly fees and cancellation fees after completing a moveThey then refunded the monthly fees into the wrong account
My husband and I moved at the end of May ADT completed an uninstall at our old address, *** *** ** Unit *** and installation at our new address, *** *** *** on May 31, ADT charged us monthly fees for both addresses in June I realized we were being charged for both addresses and called on June 22, to remedy the issueI was told the old address was never cancelled and it would be taken care ofWe were still charged monthly fees for both addresses July 2, as well as pending cancellation charges of about $1,I called on July 3, because they were closed Sunday July 2, and was told the cancellation fees were being waived but the $for both addresses' monthly fees was already processed and would be processed for an expedited refundI was told it would be expedited and would only take 3-busin

I have repeatedly ask the company to come out and fix there equipment they have refused for months but wish me to pay my bill for those months
Last spring my system for security stopped workingI am blind and can not figure out what they are talking about when I called to ask for helpI asked them to come out and fix itThey refused toI paid the bill and monthly called them because the system did not workIn August three months later I stopped paying the bill and they still refused to fix the systemIn Dec, they said if I paid the bill they would fix the system, I refused to pay, they told them to set up an appt for Tuesday, they refused to show upNow they are demanding I pay over $before they will come out and fix the system

ADT continued to bill me after I cancelled my account due to a moveAfter I called to fix that, the customer service rep confirmed that service was cancelled, however billing was notThere was no contract in place, so she admitted this was a mistake on their behalf
She transferred me to the account care department, where the agent began to question me whether months ago I was asked for password, then processed to tell me that I never called to cancel!!! The account care rep refused to reverse the charges and advised me to petition ADT corporate to open a dispute
I never experienced such predatory billingADT provided no service, I had no contract but they still want months worth of billing to collect, with impunityAVOID THEM LIKE THE PLAGUE!!!

They refuse to cancel my service and continue to send bills
I have been trying to cancel my ADT service repeatedly and they will not cancel the service We have had nothing but problems with our system and after several service calls, it is still never worked properly ADT continues to send me a bill for service

This has been an absolute horrible experience I have had nothing but "technical" problems with my home security system and even worse customer service My system has had communication errors, the system has been sending alarms to ADT and the police department when the alarm system was not even ARMED...we were getting multiple calls from ADT and visits from the police checking to see if we were "okay" Defender (sub contractor to ADT) scheduled a technician to come out to address the issues...the technician was scheduled to arrive Dec between the hours of 3pm and 5pm I had a person over the age of (my son) take off work and waited at the house for the technician to not show up The tech called me minutes after the service window to inform me he would not be able to make it I called Defender the following day to discuss possibly cancelling my service with ADT only to be told I had days to cancel after activation and I was bound to them for the next years I asked to elevate the issue to a manager who stated the same but offered to try and rectify the situation by having a tech come out Dec and would give me months service at no chargeThe tech came out (on time) and informed us that our system works but due to an outage in our area we have no communication if the alarm system is to be activated This area outage apparently has been going on since our system was installed and there is no way to determine when the problem will be resolved to sum it up we have an ADT home security system that may or may not work when the alarm is set or not set We have no communication with ADT or the authorities in the event our home is invaded or burglarized and yet I am bound by contract to keep this "non existent" service for the next years...hopefully we never need it but how can my family and I rest at night knowing our "protection" is not existent? This company has really left a horrible impression on my and my family

I called ADT on May 24, to cancel my accountThey were incredibly difficult to work with, at times refusing me access to my own account in the name of "security" when they realized I was canceling my serviceI escalated my complaint to a manager and suddenly I was able to access my account no problemI spent nearly an hour on the phone negotiating the cancelation of serviceThey require an additional month of payment after service is canceled which is ridiculous in my opinion, but that is their policy and I agreed to pay itThey notified me that my service was canceled and that I would receive a final confirmation of June payment (the additional month after cancelation) by the first or second week in JulyI did not receive this confirmation; instead I received a bill for July that they automatically charged my credit card for and which was unauthorizedThere is no mention anywhere on my account regarding the cancelation of serviceThey provide no location to remove my cred

SOld my home while still in an ADT contractADT will not allow us to break contract without a large even though services are no longer provided
I sold my home back in August and have since been trying to get my ADT services canceled at the addressADT will not allow us to cancel our services without a large fee ensuing unless we can convince the new homeowners to start services as wellAny time we try to call and talk to their Customer Services; however, they provide little to no information on this situationEven though we are no longer able to use services that they are supposed to be providing in our contract we are not able to get our contract cancelled

They overcharge me and refuse to refund me the difference because I cancel the service
On May 2nd, I called to give my day notice cancelation of my service with adt, after the expiration of a year contractThe customer service inqure why was the reason I wanted to cancel and I told her that I was switching to *** *** as their price is $per month instead of the $per month ADT is chargingThe customer representative ofer me to match the price if I stayed with adtI agreed and she charged me for that month $
On June 6, I noticed a charge from adt for $96.89, I called to inquire and the customer service agent said that the change didn't go though and I got charged the regular $plus the difference from the previous monthHe said he will refund $to make it $and said that adt could raise their prices on me at any time without notifiing me, I said then that I just wanted to give the day to cancel the service, he procesed the request
Two we

Bait and Switch
I am a customer of ADT since In June I was offered Pulse for per month with a new system installation for Technician came at my home and he couldn't install at that time due to gfci switchI said I will take another appointment laterThey started immediately charging I called them back again in August after summer vacation to schedule appointmentThey said that they will do the installation but billing department told me that now price will per monthI have to ask them to pull back the history from June and they were able to see the offered priceI was told that I will receive a call back on sameI never got a call backSo I called back again Sep i.e todayNow they said they cannot even offer My installation is going to $(or so) didn't paid that much attentionAlso my monthly price is going to be By the way it is all recorded in the notes unless ADT (confirmed by agents) deletes it they will see al

I heard from a co-worker that ADT was affordableShe had a special$to sign up, and $a monthI submitted request for a quote, and the agent stayed on the line with me for minutes, chatting me up in friendly mannerShe told me I could have security for $up front, and $a monthThen, she signed me up for a visitI was told the guy arrived at my neighborhood more than an hour before he came to my houseThen, he started to chat me up about all of the optionsI told him I didn't appreciate high pressure for a higher packageI told him that on $an hour, I can't afford a higher packageHe wasn't too friendly after I asked him not to pressure meIndeed, he did pressure me into purchasing a package I can't affordThis was in opposition to what the agent said when she called meNo matter how much I tried to explain that I couldn't afford more than $a month, he insisted on installing more than I could afford, and then when I begged him to leave, called his boss and tried to continue talking me into "the deal" by saying they were getting me a special on peripheralsFinally, after excruciating hours, he leftI was sick to my stomach all night alongThe numbers that were on my contract were anything but affordable, but he assured me I had days to cancelWhen I was able to call today to try and cancel, I was transferred around to many other numbers before I was put on holdAfter holding hour, I was transferred again, and the agent who answered said I had lost my place in a person queueHow long does it take to cancel this ridiculous service? hours later, I am still holding, and am disgusted by what I am having to go through to cancel a service after having it for only hoursIt's obvious that this is part of the high pressure to force me to keep this serviceWho's going to protect me from ADT???????

We had our personal property stolen and our ADT system failed to activate and record ADT now refuses to allow us to cancel service without penalty
We have had ADT Pulse products at our home for over a year and a half We have never had any reason to believe we were not fully protected by these cameras However, in June, both of our vehicles were entered and approximately $of personal property was taken Our ADT camera, which was sold to us a motion-activated camera with night vision, failed to activate and record the thief We know the cameras were working because they recorded us the night before in the driveway at our vehicles and the morning after actually discovering the theft We even have ourselves and the police on camera that same morning with him investigating the vehicles and taking the report The police officer advised us that IF the camera had recorded, they could have posted the video to social media and likely caught the perpetrator Since the camera FAILE

We requested a cancellation on this account in writing to this corporate officeThe person that entered into the contract has passed awayWe have not used their services and wanted it cancelled The only response we are getting is phone calls from rude customer service callers and now an "attorney" as we are in collections

We were told at siand when we first tried to cancel our service that the contract was 2-yearsCalled again at 2-years they said contract is 3y
We moved to ***, ** and decided to sign up for ADT services due to the safety concerns in the neighborhoodWe signed up April of and were told on the phone it was a 2-year contractWe called when we moved last year to cancel and the person on the phone said it was a 2-year contract and we were better off just waiting to cancel a month before the 2-year mark so we aren't penalized for early cancellationWe have been paying to secure an unoccupied house since we officially moved in November of 2015, waiting to cancel appropriately as the customer service representative explainedI called today (3/23/2016) to give our 30-day notice and cancel our services so we are not penalized only to find out it was actually a 3-year contract and that we now owe over $to cancelI reached out to the public to help remedy this situation

Harassing and Unethical Sales Practices
I moved into my new home July 28th In the past weeks I have had "visits" from Sales associates and Relocation specialist All of which were told we're not interested All of which telling my month pregnant wife and I that we moved into a "pretty bad area" and that there's been multiple break ins, in the last couple of days All of which are untrue *** *** *** *** is one of the safest regions in the state
I find their sales practices to be unethical and harassing
On a personal note, it's difficult enough to keep a pregnant wife happy, I don't need a company intentionally trying to make her paranoid
I wouldn't do business with ADT if they paid me for their services

In February of 2014, an ADT Salesman came to my door and talked with me about installing their security systemHe stated it was very important and gave me the usual spiel about high crime and the need for ADTI had only purchased the home month before and wasn't even moved inI agreed and he set up the installationHe told me as we finished that the contract was for years, which I was not too thrilled about, but I agreedHe also stated he would mail my contracts to meSo in January of I called to cancel this service and was told that my contract was a THREE year contract and also doesn't run out until March I know the original contract was signed in early February because I was still having flooring installed and had no furniture in the room where we sat and talked about this serviceThey not only never sent me contracts but they changed the dates on the forms and extended it a year without my permisson or knowledgeI want this service cancelledI am on Social S

I am write this review of this company for being deceptive pricing of this their servicesI was told that their service will cost $dollars a month, and it became nearly $a monthThey told me in person that the equipment was going to cost $In the fine print, it became payment of $totaling $By doing so, this company is raising costs by hiding it in small detailsOnce you realize you see the next payment, and call the company, you are over the ability to return equipment forcing you to pay costs that you had no ability to adjust cost and decided if the costs was really neededA person getting a service needs to total clearly the costs being charge to them, and not hidden in fine print

I have been trying to cancel my ADT subscription but ADT neglected to respond until I quit paying the monthly bill
I first emailed ADT in October 6, that I wanted to cancel my plan with them after I received a letter saying they were raising my rates I got no response and I continued to pay the bills In September I started emailing to cancel the account again I also had an ADT person come to my home and show me how to power down the system I told him I wanted it canceled also I made multiple calls to the number I was given, also requesting cancelation, and repeatedly was disconnected No one ever told, mailed, or emailed me that I had to sign a specific form Still getting no response, I quit paying the monthly bill Finally I got a call saying I had to sign a specific form, which they mailed me I signed, stating I've been trying to cancel for months (really years!) but they continued to bill me Now they're saying they've finally cancelled my account b