Advance Auto Parts

THANK YOU FOR INFORMING US OF COMPLAINT***I HAVE HAD THE OPPORTUNITY TO REVIEW THIS PARTICULARREPAIR AND SPOKE DIRECTLY TO THE CUSTOMER WE WERE ABLE TORESOLVE THE ISSUE TO THE CUSTOMERS SATISFACTION,THANK YOUGREGG * C***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
First of all I don't know who "Mrs***" is that advanced auto parts is talking to? My name is *** ***, also I have not been asked to provide any documentation at all during this whole process which is sad because they are falsely accusing me of something to do that they never askedI have never had such horrible customer service that I have had with this companyI will never shop at a Advanced Auto Parts againSeverely disappointingThis ordeal has taken over a month to deal withMaybe this will encourage advanced auto parts needs to prioritize their customer service
Regards,
*** ***

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations
We would like to apologize for the inconvenience caused to our customer. We have
reached out to the Field Leadership Team above the store where the original spark plug purchase was made, and the General Manager, ***, has left multiple messages for our customer. We would like to ask Mr*** to please give *** a call at ###-###-#### so that he can work with our customer to provide a resolution
Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know

Thank you for allowing us to respond to the opportunity sent. We have informed our Field Leadership about this situation and asked that they contact our customer ASAP
We apologize for the inconvenience this has caused, we will be in contact with our customer ASAP
Thank you,

L.A.Fwas paid to do a complete roof job in a rehab two story homeIt was discovered that, there were leaks as the job wasn't completed to it's full potentialAfter Making owner Lamont Franks aware of the issue, also the one who conducted the serviceHe stated that he would correct the issue being that he needed a certain tool to fix the severe leak in the homeThis was July of when I was given that informationMrFranks was contacted several times afterwards via, phone/text and social media to get an update on when he will make the correction to the homeBeing that he was paid and that the rain that has been going and coming has now caused walls to mold and fall and become in worse condition than they wereThis is throwing my project off and it's unfair to paying customers

That’s correct, I placed an order online that I would’ve ideally picked up at the *** ** storeUnfortunately, the online transaction was never processed / forwarded to the storePlease let me know if this helps
Thank you, ***

We apologize for any inconvenience to the customerBridesmaid dresses are available for special order meaning authorized retailers, like House of Brides Couture submits customer orders to the designerThe designer then produces the order according to the size(s), color(s) and other specifications
of the orderThe dresses are made for the order only and are not available off the rack. Designers provide House of Brides Couture with sample dresses for customer to view and tin-store and a size chart showing the sizes and measurements per size the designer uses in making their dressesSize charts vary between designers and sizes differ from street clothesTo determine the size to order, our expert sales consultants measure a customer then compares the measurements to the specific designer's chartThe consultant reviews the chart with the customer and shows the sizes the designer suggests is orderedWhile our consultants advise on the size, it is the customer's decision on the final size.The sales consultant who assisted the party, *** spoke to the customer on August 2ndThe customer stated the dress is inches too small and requested another dress be orderedAs per House of Brides Couture's policy*** stated the bridesmaid will need to revisit the salon so she can see the dress on her and remeasure the bridesmaid and measure the dressWe do so to ensure the customer did not experience any weight fluctuation since the initial measurement and to ensure the designer cut the dress according to their size chart's measurement. If the bridesmaid's measurements did change, House of Brides Couture offers a professional Alterations Department available to address fitting needsIf the designer cut the dress incorrectly, House of Brides Couture can contact them for resolution. House of Brides Couture has communicated with the party and has offered assistance but we need to meet with the bridesmaid and see the dress to proceedThe bridesmaid may contact salon management or ***.

We apologize for any inconvenience to the customer House of Brides Couture is an authorized retailer of our featured designersBridesmaid dresses are available as special order meaning designers produce the dresses specifically for each orderThe dresses are not pre-made or available off
the rack Standard production is - weeks with designers delivering orders approximately 4-weeks prior to the event dateThese time frames, however, are tentative and subject to change according to the designer's production. Also, bridesmaid orders are placed when the last bridesmaid in the party is measured, selects a size and pays for her dressBridesmaids are placed at the same time to ensure the same dye lot and to avoid possible dye lot variations The last bridesmaid completed her order in June and the order was received at the store in September with all bridesmaids pickitheir gowns thereafter

In regards to this opportunity received we have sent this to our Field Leadership over the stores in our customer's area so they may contact our customer to understand which store's were involved so we may get a better understanding of the situation. They will contact this customer
ASAP
thank you,

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations
We have reviewed the information provided and show where Mr***’s opportunity is being
resolved by our Customer Care teamIt seems that our customer thought the transactions were under his or his wife’s name; however, after further research we show the transaction is under another customer’s information Mr*** was able to send us a bank statement linking him to these transactions; therefore, we have offered a reimbursement upon receiving a copy of the purchase information for the replacement batteries. Once these are received we will send a check to the address on file
Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution has been satisfactory They already payed my repair bill before Revdex.com has responded thank you!
*** ***

I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution would be satisfactory to me
I'm sorry I didn't receive your call I teach and was in class when the call came in
Yes, everything has been resolved
Thank you for your continued attention to this and the professional way in which everything was handled

Thank you for allowing us to respond. We would like to apologize for any opportunities our customer has experienced. To assist further we would need to obtain the receipt from the battery purchase and also the store location from where this part was purchased. Once we
have this information we will review and respond ASAP as to how we can resolve
Thank you,

I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for providing us with the opportunity to address the complaint that Ms*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations.
We have reviewed the information provided and spoken to our credit departmentPer
their records, the credit was sent to our customer’s financial institution on 9/28/Most financial institutions will not post the sale or credit to their customer’s statement, with it being the same amount, since they will cancel each other outI have included a copy of the transaction detail from our records
We would also like to apologize for the inconvenience our customer experienced with the store team memberWe have forwarded her opportunity over to the field leadership team to address
Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have sent this situation to our District Leader Mr*** and asked that he reach out to our customer to see how we can resolve. We will follow up ASAP once more information is available
Thank you,

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meSpoke with Leadership, came to an agreement and was given a $refund
Regards,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that the transaction did occur in seprate credits I appreciate you assistance me in this matter but do not plan to be a customer aof advanced Auto again due to the attitude of the store personnel in agreeing to the credit to the debit card rather than expecting me to accept a store credit card
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI have to say the gaskets have been delivered to my son in EnglandI need no further actionThey must have been shipped with out notifying meThank You for all your help
Regards,
*** ***

Please provide the bride's name so we can identify her in our system and respond accordinglyThank you