Advance Auto Parts

We confirm Ms*** *** *** *** party visited our Schaumburg salon to view and tbridesmaidsHowever, the date was November 14, We confirm Ms*** *** was measured and paid for her dress that same day.As *** explained to the party at the time of the first
appointment, bridesmaid dresses are special ordered meaning House of Brides Couture, as an authorized retailer of the designer, accepts the customers' orders and submits them to the designerThe designer reviews the order and contacts House of Brides Couture with confirmation the order meets their production schedule and puts the order into production. The dresses are cut for the order as per the style, size, color and any other specifications of the orderSpecial order bridesmaid dresses are not available off the rack.*** also explained bridesmaid parties are ordered only after each bridesmaid is measured, each bridesmaid selects their size to order and each bridesmaid pays for their dressHouse of Brides Couture requires payment on all dresses in a partyDue to the special nature of our merchandise, we cannot accept returns, refunds or cancellations of our orders Orders are made according to each designers' production schedule, which is tentative and subject to the designer's changesTypically bridesmaid dresses are completed - weeks from an order's placementCompleted orders are scheduled to ship from the designer to the retailerUpon our receipt, our staff notifies the customer and arranges fitting or piappointments. Again, *** *** completed her purchase on November 14th but the order could not submitted until each of the other four bridesmaids completed their purchases. Following November 14th, *** followwith *** *** *** *** with voicemails reminding her to have her bridesmaids complete their purchases so House of Brides Couture could submit the order to the designer*** spoke to *** *** *** *** toward the end of January and stated that due to the amount of time that had passed since the first appointment in November 2015, she recommended bridesmaid get measured again to provide the most accurate measurements to determine the sizes to order. Bridesmaid *** completed her order on February 6, 2016, *** on February 11, and *** on February 22, 2016. *** left a voicemail for *** *** *** *** on February 15th and 2-voicemails on February 18thA Spanish-speaking representative also left a voicemail for one of the bridesmaids on February 18thNo voicemails were returned until later in the day on February 18thThe last bridesmaid, *** completed her order on February 22ndThe order was submitted to the designer the next business day and later confirmed for ***ivery the week of June 20, 2016. The Salon Manager, *** spoke to *** *** *** *** on February 24th and confirmed the order was placed and noted the bride was satisfied. The designer completed the order the week of June 13th, the 16th week of production, and shipped it for ***ivery to House of Brides Couture in Schaumburg the week of June 20th*** called and spoke to *** today to confirm the ***iveryThe tracking information shows the order is due to arrive today.

We apologize to the customer for any inconvenienceWe confirm the customer ordered and received a special order gown direct from the designerThe gown was not usedIt was produced especially for her order in the style, size and color as specifiedThe manager met with the customer and inspected
the gownThe manager confirmed there was some slight balling on some of the lace and some loose beads, which the manager explained can happen in transitGowns are packaged, boxed and shipped from overseas from the designers to the retailersGowns are then delivered by parcel servicesAt times and due to movement during transit, balling and looses beads can occurThe manager offered to fix the gown at no charge to the customer, however, the customer rejected the offerThe store offered compensation in the free repair of the balling on the lace and loose beadsNo additional compensation is available

This was the store in *** ** ...*** *** ***This is where the Associate named *** installed my batteryThe time was around 3:30pm Monday the 8th of December

Thank you for providing us with the opportunity to address the complaint that Mrs*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations.
We have reviewed the information provided and would like to apologize for the inconvenience our
customer received It appears that the part has been refunded to our customer on 9/25/and unfortunately, our warranty is limited to part replacement if the product failsWe feel that a goodwill gesture of $check is a fair offer due to the terms and conditions of our warranty policy; however, we would only be willing to provide $as a final offer to close this opportunity which will be mailed to the address on file, should our customer accept
Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

We apologize for any inconvenience to the customerBridesmaid dresses are available by special orderAuthorized retailers like House of Brides Couture submits a customer's order to the designer who then makes the dress according to the style, size, color and other specifications on the order
While bridesmaid production is typically - weeks, designers maintain a production schedule with delivery approximately 4-weeks before the wedding dateThe time frames are tentative and subject to change by the designer. Designers and authorized retailers suggest bridesmaids begin their alterations to weeks prior to the event date to allow for weight fluctuations and to ensure the best fit. The salon manager spoke with the customer about her delivery concerns and in turn, contacted our expeditor who monitors our orders for the timeliest deliveryOur expeditor is in contact with the designer to arrange for an early delivery and will update the manager accordinglyThe manager then will advise the customer on the new delivery time frame

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meHave received the check
Regards,
*** ***

Thank you for allowing us to respond. Our District Leader, ***, has
been in contact with Mr*** in attempt to resolve his opportunity*** offered to pay any labor bill incurred if Mr*** could supply invoices for the work, however, we were told the dealership did the work for free and there were no invoices
Unfortunately, we are unable to refund the purchase of the battery and allow our customer to keep a battery that is in working condition. Our District Leader will also be speaking with the team about this situation. At this time, we feel the opportunity has been resolved as we have offered a refund for the working battery if Mr*** returns it to our storeAlso, no proof of work being done on the vehicle has been supplied to show where there were any opportunities with the installation of the battery.
As a good will gesture due to the inconvenience caused we would like to provide a $Advance Auto Parts gift card to be sent to our customer’s address provided which will be received in the next 7-business days

We apologize for any inconvenience to the customerOur store received the bridesmaid dresses from the designer on September 18th and our records show all dresses were pickby the customer
that same dayHouse of Brides Couture is an authorized retailer of our featured designersOur bridesmaid dress collections are available for special order meaning our designers provide our stores with samples for customer to try-onWe submit customer orders to our designers who then place the orders into their production scheduleBridesmaid dresses are not pre made or available off the rackInstead, the designer makes the dresses according to the specifications of the orderStandard production time is approximately - weeks and varies between designersMost often, orders arrive approximately 4-weeks prior to an event dateHowever, these time frames are tentative and subject to change according to the designer's production scheduleBridesmaid dress orders are placed with the designer after the last bridesmaid is measured, selects the size to order and pays for the dressDoing so ensures the dresses are cut from the same dye lot to avoid any color variations between dressesThe date the order is completed and placed can affect the designer's production schedule and therefore, deliveryThe designer for the order experienced a delay in their production and thus, delivery was affectedAs stated, the bridesmaid dresses arrive on September 18th and before the customer's event date

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations
We have reviewed the information provided and have located two battery purchases under our
customer’s profile. Since there are multiple purchases, we are unable to determine which battery our customer is referring to. Our warranty policy does require that we receive a bad reading in order to warranty out a battery. Due to the opportunity received, we have spoken with the General Manager of our customer’s local store, ***. The General Manager has agreed to honor a replacement for our customer as a one-time courtesy, according to the battery warranty as printed on the original proof of purchase
When Mr*** returns to the store, we ask that he bring the original proof of purchase. We would also like to request that our customer bring in the vehicle, so that we may perform a full systems test to ensure there is not another issue that would cause the same opportunity with the replacement battery.
Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Regards,
*** ***

Ms*** party purchased bridesmaid dresses from House of Brides Couture in SchaumburgThe salon manager, *** *** spoke to Ms*** on Monday, January 16th regarding her concerns about the delivery of the orderThe manager assured Ms*** delivery was not an issue
with her event date and the order's arrival was approximately 4-weeks prior to the event dateThis is the standard delivery time from designers to authorized retailers like House of Brides Couture. We show no record Ms*** received any additional information about the order delivery which would contradict the information provided by Ms*** Ms*** did not state she could not expedite the orderAs per Ms*** and our records, this was not discussed. Likewise, Ms*** stated Ms*** did not request a copy of the contractHowever, each bridesmaid was given a sales receipt with our purchase policies, which includes all sales are final and we do not accept cancellations, refunds or exchangesBridesmaid dresses are available for special order only meaning House of Brides Couture receives a customer's order and submits the order to the designerThe order provides the specific style, color(s), size(s) and other order specificationsThe dresses are not available off the rack but instead are made according to the order's specificsUpon a designer's receipt of an order, the designer schedules the order in their production schedule and will immediately cut the material for the dressesBecause the order is started upon the designer's receipt, we have the all sales are final policy Ms*** requested a refund. Our policy states that all sales are final, however, as an act of goodwill, Ms*** stated she would process a 75% refund on the purchased dressesMs*** then accused Ms*** of fraud and stated she filed a report with the Schaumburg Police Again, our policy is stated on the sales contract each bridesmaid receivedWe also have signage and other materials in-store stating the policy and available prior to purchase Ms*** contacted Ms*** again for her credit card information to process the 75% refund and is still waiting her reply.

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations.
We have reviewed the information provided and would like to apologize for the inconvenience our
customer receivedWe have partnered with *** and received a creditIt is my understanding that the customer has both engines in his possession and is unwilling to return them until payment is receivedWe are unable to process any credits until the engine is returned to our customer’s storeOnce the engine is returned we will be more than happy to speak with him regarding a resolution
Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Ms*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations.
We have reviewed the information provided and would like to apologize for the inconvenience this
caused our customerWe are unable to send a package next day air to an APO address; therefore, we have requested that the vendor ship the package to our customer’s physical addressShe should receive the package tomorrowOnce Ms*** has sent the package to her son we ask that she provide us with a receipt for her shipping costs so we may issue a creditPlease have Ms*** send a scanned copy of her receipt to ***, Attn: ***
Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations
Per the warranty document originally signed by our customer and reattached to this email, the maximum amount we would pay is $600. As a goodwill gesture, we can offer our customer $once the work is completed and the old engine is at the store, upon receipt of the replacement labor invoice. The additional $would be pending the manufacturer’s inspection, which usually takes 6-weeks from the ship date.
Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know

Thank you for providing us with the opportunity to address the complaint that Ms. *** has filedIt is important for us to hear from our customers and we will strive to meet your expectations.
We have reviewed the information provided and identified that Ms*** placed
order #*** on 12/Our records indicate the charge and authorization reversal were processed on the same dayPlease note, that in most cases the customer’s banking institution will remove the initial charge and the authorization reversal from their account history as they would cancel each other outShould our customer need assistance with clarifying this information with their banking institution please instruct our customer to reach out to our Ecommerce Team with their banking institution on the lineOur Ecommerce Team can be reached at * *** ***, Option for English, Option for assistance with a previously made online order
Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Ms*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations.
We have reviewed the information provided and would like to apologize for the inconvenience this
caused our customerWe have reached out to our field leadership team over our customer’s local storeThey have contacted Ms*** and taken care of her opportunity by refunding the battery in question and giving a $gift card for the inconvenience
Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Attached are the battery receipts
Regards,
*** *** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations
We would like to apologize for the inconvenience our customer has experienced.
Upon researching Mr***’s opportunity, we were able to locate the email our customer had previously sent in to our Customer Care Team. We spoke with the District Manager over the area, ***, and he had already spoken with Mr***. We will be refunding the battery purchase. If he has not already, we would like to ask our customer to visit his local store at *** *** ** and the General Manager *** will take care of the refund
Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know

Retaliation and auction notice after complaining about using emails unallowed to promote personal real estate services of *** ***
We have been renting a storage unt there for almost years and even though times were not easy for us we have been paying everything Now recently this ***s *** has used my personal email address given to Pines West storage and used it without permission to solicit her personal real estate business - I did complain about this And it seems that now she is retaliating against us Despite this they Charge a $late fee after days and another $late fee after another two weeks To top all this our second month bill was due yesterday and she put us up for auction notice today!!!! charging another $auction notice fee !!! These business practices are predatory!
11/05/Rent
11/14/Late Fee
11/24/Late Fee #
12/05/Rent