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Advance Auto Parts Reviews (923)

In regards to the complaint that Mr. [redacted] has filed we would like to respond further. We have spoken to our field leadership team over the [redacted] store; and they have offered to replace the radiator in question as a gesture of good will.  They do not believe that they damaged our customer’s radiator, so they will not be offering any further assistance for labor.Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.
We have reviewed the information provided and were able to find claim #[redacted] from May 2013. Our...

customer’s claim was denied after being inspected by the manufacture. The manufacture states that the reason for failure is related to improper installation. Please see the attached document for further details.
Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am NOT happy with a generic windshield on my car due to the negligence of an employee.  I am NOT happy with $32.00, and me having to sit at the Advance Auto shop for an hour and a half, calling the police, waiting for a scheduled appointment to get the windshield replaced, rearranging my schedule in order to get it fixed.  NO, I am NOT happy with this resolution, nor will I be.  This was an EXTREME inconvenience!!!  And I feel as though I should be granted some relief from my inconvenience.  To top it all off, now I have this thin/cheap windshield on my car because of stupidity!  I HATE IT!!!
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.
 
We have reviewed the information provided from our customer’s opportunity sent and also...

spoken to the store General Manager, [redacted]. From what we gather from Ms. [redacted], she contacted our office on 2/25/15 and explained that she went to her local store and told them she needed a battery. After the vehicle would not start the next morning, she realized the battery was not the issue and called the store to ask if they could hold her old battery. When Ms. [redacted] went to the store she was informed the battery was already sent back and she could not be refunded.
 
In speaking with the General Manager, [redacted], he stated that when Ms. [redacted] came into the store she informed them she needed a battery. [redacted] states that team member, [redacted], tested her battery and it showed the battery was bad. At that point, Ms. [redacted] was sold a new battery. [redacted] states that Ms. [redacted] did call the store and ask them to hold her old battery, however, she was informed her old battery had already been sent back to the warehouse the previous day. According to our testing, Ms. [redacted] had a bad battery regardless of the wiring issue. 
 
According to our return policy, posted online and in our stores, we are unable to refund a part once installed, because it is no longer in new condition.  Due to the opportunity received, we would like to send a $20 gift card to the address on file, as a goodwill gesture. We ask that our customer please allow 7-10 business days for processing. This gift card can be used in any of our store locations.
 
Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

I have reviewed the response offer made by the business in reference to complaint ID [redacted],  I told the lady the year make and model of the vehicle. There's only one brake light switch on a 2007 Chevy HHR. Advanced auto site and nearest location both understood what I was talking about and gave me a more reasonable price. But did not have the part in stock. So I went to their competitors
[redacted]

We apologize for the delay in responding.  Is it possible for our customer to send us any repair bills related to the battery installation?  Once received we will speak with the store team to gain more insight and provide an update ASAP.
 
thank you,

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused...

Mr. [redacted]. We do show where Mr. [redacted] contacted in about this issue and see that we did not assist in the correct manner. We have worked with the field management over store location [redacted] and with the agent who assisted on the phone. Sometimes specials do vary between online and in store, but normally we would price match as we would’ve advised for this instance. I have issued a $20 off of $50 speed perks coupon as I show Mr. [redacted] is a rewards member. The email should be located in Mr. [redacted]’s email and I he may use the following code [redacted] Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank
you for providing us with the opportunity to address the complaint that Mr. [redacted]
has filed. It is important for us to hear from our customers and we will strive
to meet your expectations. 
We
request that Mr. [redacted] provide us, or help us find his original proof of
purchase for...

the first bulb so we can better review his request, and take it
for consideration.
Our promise is to provide superior customer service and offer high
quality products when you need them. We sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I accept and appreciate your activeness towards the response. It is only my desire to remain a customer of your business and I alerted you're company to the problem as soon as I noticed it to ensure this problem does not occur in the future with other customers.  I hope the issue can be resolved in the future and that this case does not happen to another customer.  
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. 
 
We have reviewed the information provided and would like to apologize for the...

inconvenience our customer received while trying to submit their rebate. We have verified the purchase of the two oxygen sensors with the rebate offered and we would like to issue a gift card in the amount of $20 which will be mailed to the address provided.  Please allow 7-10 business days for processing. This gift card can be used in any of our store locations.
 
Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Thank you for providing us with the opportunity to address the
complaint that Mr. [redacted] has filed. It is important for us to hear from
our customers and we will strive to meet your expectations. 
 
We have reviewed the information provided and would like to
apologize...

for the inconvenience caused to our customer.  We were able to verify Mr. [redacted]’s
qualifying purchase.  We are unsure as to
why his rebate was denied.  Going
forward, we welcome Mr. [redacted] to call us at [redacted] opt 1, 3, if
such an opportunity should arise again so we can more quickly assist. We are
mailing a $10 gift card to the address provided.
 
Our promise is to provide superior customer service and offer high
quality products when you need them. We sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know.

In regards to the complaint that Ms. [redacted] has filed we would like to respond further. We have spoken to the Division Leader over the store in our customer’s local area and determined that, due to the opportunity received, we will only issue a check to Ms. [redacted] for $198. Please let us know if we can help further.  Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mrs. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mrs. [redacted]. We have worked closely with the Credit team and had the issue reviewed. At this time there is enough information for us to accept the dispute. The debt has been cleared and will be marked as paid satisfactory and Ms. [redacted] is no longer responsible for this debt. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.   We have ordered a second replacement engine for our customer, which the customer has already...

picked up. Labor reimbursement is always based on manufacturer’s inspection, as explained in our warranty document. If the claim is approved by the manufacturer, the labor rate would be $25 per hour, up to a $300 maximum due to self-install as Mr. [redacted] mentioned.  The typical timeframe for labor consideration is normally 6-8 weeks from the date the alleged defect is shipped from the store.  We appeared to have had an issue and the engine was at our distribution center, but now it is currently on its way to the manufacturer for inspection. We will have to wait for this process to be complete before we can proceed further; once complete our store of purchase will reach out via phone if approved and the manufacturer will mail if denied. Once this process is complete if more help is needed then please reach out to [redacted] for our claims department. We have requested the manufacturer expedite this process for Mr. [redacted]   Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.the fact that my daughter had 2 defective alternators remains.  Yes they replaced the parts, (as they should have), but now she has paid to have the alternator replaced a total of 3 times.  As I stated previously her car has been towed to different shops as she moved.  The previous shops are not going to take the time to file the claim for the labor reimbursement..  This is extremely poor business to stick the unlucky car owner with the expense of replacing alternators that were confirmed to be defective!  I understand every business has policies, but every circumstance merits applying logic to do what is right when you have sold a bad product.
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.
 
We would like to apologize for the inconvenience caused to our customer. We have forwarded Mr....

[redacted]’s information to our marketing team to ensure his email address is completely removed from all our distribution lists. Should our customer continue to receive any email communications, we would like to ask him to please forward the email to us at [redacted]. Our marketing department has assured us the customer’s email address, [redacted],  has been taken off all email lists.
 
Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The writing is so small I can't tell what it's saying. It just looks like it saying they will give me a S 50 AAP GC.  What are they saying since it's typed so small I can't tell what they are wanting to send me. What's an S 50 AAP GC? 
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We would like to apologize for the inconvenience our customer has experienced.  We have reached out...

to the store manager, [redacted], and he has been in contact with [redacted] regarding the situation.  Our last update from [redacted] indicates he has contacted [redacted] and provided an alternator at a discounted price.Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am now requesting a letter from [redacted] Bank to prove that charge was never reversed and returned to my account.  I will provide it shortly.Regards,[redacted] [redacted]

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Description: AUTO PARTS & SUPPLIES - NEW, AUTO PARTS & SERVICE, TRANSMISSIONS - AUTO

Address: 901 N.W. Evangeline, Evansville, Tennessee, United States, 77075

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