Advance Auto Parts

I just received an update from our District Leader as our General Manager was going to reach out to this customer but due to some circumstances he has not been at work. He has just returned and I have been informed that our GM will be sending our customer an email today to offer either an AGM
battery or his money back
thank you for allowing us to respond

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Have returned both engines Attached is the receipt
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePlease have the manager at House of Brides update me with the expected delivery date once the designer has a new delivery date.
Sincerely,
*** ***

We apologize to the customer for any inconvenienceThere are was a delay in the designer's productionManagement confirmed a refund was given to the customer

We apologize for any inconvenience to the customerThe customer purchased special order dressesStandard production for special order dresses is - weeks with designers delivering approximately 4-weeks prior to an event dateHowever, these time frames are tentative and subject to change
according to the designer's productionAlso, the date the order is completed may affect the delivery if it falls close to the production time framesThe dresses were received at the store September 27th with 4-dresses pickby the customer on September 28th and the flower girl dress on October 2nd? ? ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Kelly ***

We apologize for any inconvenience to the customerThe customer purchased a special order bridal gownSpecial order gowns are produced by the designer according to the specifications on each customer's ordersThe gowns are not pre-made or available off the rackStandard delivery is approximately
- months for bridal gownsdesigners deliver orders approximately 4-weeks prior to the event dateHowever, these time frames are tentative and subject to change according to the designer's production.The designer for the order experienced a slight delay, which affected deliveryThe order was received at the store on October 12th? ?

The first time I walked into Advance Auto Parts 2909 Sheridan drive on 7/12/18 a gentleman was taking care of me however a female employee decided to speed things up, as I told him what I was looking for and she went for the part and brought it to the counter in less that 30 seconds. The gentleman then spent about 2 minutes looking it up on the computer and verified it was the CORRECT part! I was so impressed by her when I returned the following day 7/13/18 I walked right past the guys all waiting at the counter and I told them I wanted G G to help me. I told them that was short for good guesser. This time I was very impressed by your ability to grasp what I was looking for and how much! She always maintains a professional attitude and shows she is paying attention to your concern! Therefore I only have good things to say about this employee at this store!

We apologize to any inconvenience to the customerThe salon manager has been in consistent contact with the bride from the wedding party regarding the status of the orderMs[redacted] is a bridesmaid and is standard procedure for the retailer to communicate with the bride about a bridesmaid order
The designer shipped the order and as per the tracking information, the order is due to arrive at the store todayOnce received,? a representative will contact the bride? ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I got the dresses less than a week before the wedding and despite all my calls, not once did the manager call me back after requesting SEVERAL timesWhere was the indicator or information for 12-weeks for production? I was never provided that information??
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: they never specified about the alteration and they never said it was a stock dressWhy did it take from August to February to have the dress cleanedThey completely lied about what they told us
Sincerely,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information provided and would like to apologize for the inconvenience our...

customer received. I have spoken to our field leadership team over the store and they informed us that our customer agreed to come to the store already to pick up his check. If we can help further please let us know. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.   We would like to thank Mr. [redacted] for providing the last four and type of the card to us. The receipt information that was found matches the last four of the card provided. I spoke with our DM [redacted] over the store [redacted] and we will gladly get Mr. [redacted] the refund of $45.14 from that location. DM [redacted] will be contacting Mr. [redacted] within 24 business hours in regards to this issue as requested and will speak about the refund. If you have any issues with the refund or speaking with the DM please contact us at [redacted] and provide your reference #[redacted] and we will rectify the issue immediately.   Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Thank you for providing us with the opportunity to address the
complaint that Mr. [redacted] has filed. It is important for us to hear from our
customers and we will strive to meet your expectations. 
 
We have reviewed the information provided and would like...

to
apologize for the inconvenience caused to our customer.  We are issuing a refund of the four bearings
sent from the factory on this order.  He
can be expecting that refund back to his purchasing Visa in 1-5 business days.
Our promise is to provide superior customer service and offer high
quality products when you need them. We sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know.

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Ms....

[redacted].  We have reached out to part of our Credit Team and the Commercial Account Manager [redacted] about this issue. Our Credit Team has advised that Ms. [redacted] should receive a call tomorrow 4/19/2017 with a resolution. Our understanding of the resolution is that it will be suspended from collections and a payment plan will be set in place, but please wait for the Credit Team’s contact for full advisement and respond here if satisfied with the resolution offered Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

On behalf of the Revdex.com you have asked me to provide a clarification.   I don't understand what needs to be clarified.  My complaint reported an incident ...  an incident whereby I went to Advance Auto Parts in response to an advertised special, and the manager of the store informed me...

that the special does not in fact exist, that it never has in fact existed other than in the advertisement, and it never will exist.  The manager said he was not authorized to offer substitutions, and he proceed to suggest an alternative product that was significantly more expensive.  When I expressed dismay, the manager said he also regretted the situation, but that such is the policy and practices of Advance Auto Parts.  The manager was polite.    Frankly, this was not the first time that I had been to Advance Auto Parts and discovered that a product in an advertised special was not available and no substitution was allowed, nor a rain check if I were inclined to wait and make a return trip.  As far as resolution . . .   the only thing I request is that Advance Auto Parts make an apology to its customers in the same manner and media that it posts these false advertisement, and promise to change their practices.   I'm not seeking any reward nor do I have an interest in being bought off to withdraw or change my complaint.The Revdex.com can serve the consumer public by posting this complaint an a report from a customer as a warning to future customers concerning advertised specials by Advance Auto Parts.Thanks.[redacted]

Ms. [redacted],
 
Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. 
 
Unfortunately, our corporate office also attempted to research a...

proof of purchase for our customer’s battery and was unable to locate a proof of purchase under the customer’s name or phone number.  We searched multiple stores in his area, based on the zip code provided.  Please have our customer provide the general location where the battery was purchased, so that we may attempt to research further.  If possible, please clarify if the purchase could have been made under any other name or phone number. 
 
Please have our customer provide a copy of the new replacement battery receipt.  Once we have received the requested information, we will be happy to respond with a resolution.
 
We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Advance Auto Parts provided me with instructions on how to take off the AVS visors for ones that go on the outside of the window, while mine are the ones that go inside the window seal. 
Regards,
[redacted]