Advance Auto Parts

Thank you for allowing us to repond to this opportunity sent We have engaged our Field Leadership team and asked them to contact our customer ASAP to understand the situation fully to see how we can resolve thank you,

in regards to this situation It seems the engine had an oil leak after install, it was explained to our commercial account that put the engine in that any repairs would be up to the installer and purchaser to decide the best course of action to repair as our warranty on salvage does not cover any labor reimbursement, which we have a signed warranty document on file It appears the engine was fixed, although our store team offered a replacement To help assist our customer we provided payment to the installer for $to cover a big portion of the amount asked by the installer At this point we feel this situation has been resolved as we offered to replace the engine but since this was not done we provided labor payment as a good will gesture to help our customer with this situation thank you for allowing us to respond

I wasn't at the store when I called so they didn't save me another tripThe $coupon was contingent on me signing up for some sort of shoppers card they haveThis would require me to give them personal information which I desired and still desire not to doI would have saved cents if I bought quartsWhat if I walk in the store tonight and desire to buy quarts at the price match? Will I get a $coupon? A price match is a price matchThe other store has it for $and so should advance if they honor their price match policy which is posted on their websiteI would like quarts of Mobile full synthetic oil of 5w-30w and of 5-20wIf I go to the store (Advance ) right now what is my price?

Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience our customer received while trying to submit their rebateUnfortunately, we are unsure why the rebate was declinedThe opportunity has been escalated to our rebate team for further reviewWe are happy to send a check in the amount of $3, for the mail-in-rebate, to the address on filePlease allow 7- business days for processing and shipping Our promise is to provide superior customer service and offer high quality products when you need them We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know

We apologize for any inconvenience to the customerThe customer purchased special order dressesStandard production for special order dresses is - weeks with designers delivering approximately 4-weeks prior to an event dateHowever, these time frames are tentative and subject to change according to the designer's productionAlso, the date the order is completed may affect the delivery if it falls close to the production time framesThe dresses were received at the store September 27th with 4-dresses pickby the customer on September 28th and the flower girl dress on October 2nd? ? ?

Here is the info of the store I bought the item from:AAdvance Auto Parts - [redacted] ***###-###-####

I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The writing is so small I can't tell what it's sayingIt just looks like it saying they will give me a S AAP GC What are they saying since it's typed so small I can't tell what they are wanting to send meWhat's an S AAP GC? Regards, [redacted]

Dear Revdex.com officer;Thank you for your help and assistance for the above subject matter.I am sorry to respond you this lateFor some reason this your email was sent to my junk folderI apologize for that.I will try to visit the store one more time, last time when I was talking to the Store Manager was not satisfactory for me to digest the result.I will let you know as soon as I visit the store.Thank youSincerely; [redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I do not have any info from four seasons you'd have to contact [redacted] he was in charge of that dispute at four seasons But here is the proof from my mechanic which states what condition the part was in when it left his shop and when it was dropped off at the advanced auto storeThanks*** [redacted]

I would like to apologize for the delay in responding We have sent an email to our store management team to provide us with further information to see how we can resolve this opportunity We should have an update soon and once again I apologize for the delay thank you,

Our customer was not informed that the decision was reversedIn an effort to try and resolve Mr [redacted] ’s opportunity to his liking we did send all documentation back to the vendor for inspection a second time as a goodwill gestureThe claim was denied on both occasionsWe have exhausted all resources trying to assist with this opportunity and unfortunately are unable to approve the claim based on factory findings

L.A.Fwas paid to do a complete roof job in a rehab two story homeIt was discovered that, there were leaks as the job wasn't completed to it's full potentialAfter Making owner Lamont Franks aware of the issue, also the one who conducted the serviceHe stated that he would correct the issue being that he needed a certain tool to fix the severe leak in the homeThis was July of when I was given that informationMrFranks was contacted several times afterwards via, phone/text and social media to get an update on when he will make the correction to the homeBeing that he was paid and that the rain that has been going and coming has now caused walls to mold and fall and become in worse condition than they wereThis is throwing my project off and it's unfair to paying customers

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Again I do NOT accept the company's response I will pursue this matter in court if needed I have spoken with four seasons and they agree that there is a problem in the design of the part and are working on redesigning the part It does not matter as to where or how many times the part has failed It is deemed to the best of my mechanics ability and the repair shop that it is NOT my vehicle causing this systematic problem with the part in questionSo with that said I will reiterate that if need be I will pursue this matter in court to retrieve my out of pocket expenses as well as any and all additional fees and cost incorporated with this matter.Thanks [redacted]

Thank you for providing us with the opportunity to address the complaint that Ms [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience this caused our customerWe have spoken to [redacted] at our customer’s local store in [redacted] ** [redacted] stated that he spoke to Ms [redacted] on Sunday, January 18th and received the defective alternatorIt seems that when the alternator was brought to the store it was in a different box, however, the store was able to retrieve the correct part number so they can complete the refund [redacted] stated that he has arranged, with Ms***, for the refund to be completed this Saturday, January 24th Unfortunately, we were unable to find any notes referencing a gift card being sentAs a goodwill gesture, we will send a $gift card, which can be used in one of our stores, to the address on fileOur customer should receive the card within 7-business days after processing and shipping Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience this caused our customerOur General Manager, ***, has spoken to Mr [redacted] regarding the opportunityMr [redacted] explained that we replaced the windshield, but he was not happy because it was not an original BMW windshieldMr [redacted] stated he would also like his money back for the windshield wipers and [redacted] provided our customer with a refund After the call, [redacted] stated our customer was happy with the resolution Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

We apologize to any inconvenience to the customerThe salon manager has been in consistent contact with the bride from the wedding party regarding the status of the orderMs [redacted] is a bridesmaid and is standard procedure for the retailer to communicate with the bride about a bridesmaid order The designer shipped the order and as per the tracking information, the order is due to arrive at the store todayOnce received,? a representative will contact the bride? ?

Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and spoken to the General Manager, [redacted] , regarding the opportunity [redacted] has resolved the opportunity with Mr [redacted] by offering him a new car cover and stated that he is happy with the outcomePlease let us know if we can help with anything further Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I will not accept the business offer for the simple fact of the matter is I have written and verified proof that the part in question was sent back to four seasons in a state that it was not in when it was delivered back to the advance auto store Let it be known that it was returned by myself in an [redacted] *** box from my mechanic in to whole but separate pieces when the part was sent in to four seasons it was in a bunch of pieces I cannot say that advance auto destroyed the part on their own or during shipping but I can guarantee from myself and a sworn word from my auto shop that it was definitely NOT returned to the store in that way Regards, [redacted]

I submitted the invoices that advanced asked for, several weeks ago but I haven't from them sinceI am not whom to contact for thatThank you- parekh

Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We would like to apologize for the inconvenience caused to our customer regarding his battery We do require the battery to be tested and if it is not charged enough to give an accurate reading, we do charge the battery before we can warranty exchange it We follow this procedure to ensure we are fixing the correct problem, so our customer does not continue to experience the same issue Due to the opportunity received, we would like to ask our customer to send in a copy of his original purchase and replacement battery receipts Once we have received the requested documentation, we will verify the warranty on the original battery and issue our customer a refund for the amount he originally paid Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know