Advance Auto Parts

THANK YOU FOR INFORMING US OF COMPLAINT [redacted] I HAVE HAD THE OPPORTUNITY TO REVIEW THIS PARTICULARREPAIR AND SPOKE DIRECTLY TO THE CUSTOMER WE WERE ABLE TORESOLVE THE ISSUE TO THE CUSTOMERS SATISFACTION,THANK YOUGREGG [redacted] C***

Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We want to apologize to our customer for the inconvenience caused by our marketing emails We are currently investigating why the unsubscribe feature is disabled with our technical teamThey are also working to ensure Mr [redacted] no longer receives these communicationsIf Mr [redacted] has any example emails he could send that would greatly help our team with their investigation Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I have sent in the copies of the proof of purchase. However, I have not received confirmation from Advance that they have received and have issued a check. I must tell you that *** at Advance is by far the BEST customer service professional that I have ever dealt with and she made this unfortunate situation a great experience with her positive attitude and willingness to continue to fight for the customer!
Regards,
*** *** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I consider this complaint resolved, and I sincerely hope that this AAP location will make battery warranty claims much easier and faster for future customers
Kind Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
A feeble attempt to contact was made by the lady assigned by ***?? Never heard of them so the best spelling I have ? This is concerning the complaint against Advanced Auto partsEvidently (for what ever reason) Advanced Auto felt it necessary to attack us using this *** to do it We understand it's a Insurance CO However the lady who was assigned, " I'm sure *** knows " was so incredible hard to talk with that the phone call ended before greetings were performed! We heard most of the conversation due to a recording devise app installed on the phone in use It was surprising to my father who we feel was attacked by what seems in the ladies voice to that she was having a bad day! Her tone was solid and unchanging coming across as uncaring or matter of fact! At one point my father tried to just let her know it wasn't worth all this but this lady abruptly changed the direction in a direct statement as if to say " I'm in charge, we will talk about what I want !" By now he is finished and resigned to the fact that he is going to give me a refund! This lady kept acting as if my father was the problem, he was defiently speaking with a pitch of a man who was just disrespected! But the structure of the conversation should have been set and maintained by the representative who called us first We are not a problem here, we had no idea what was even going on at that point but now after reviewing all the facts we see Advance Auto believes they are being pursued legally over this incident and that's no one's intention here! This happened to me, I don't appreciate Advance Auto's handling of this matter! No one from Advanced auto Ever made one attempt to contact us after two attempts by us! We felt it important to inform about the fact that who ever the guy is advising on how to tap the AC canisters needs to quit! Before someone does get hurt! Advance auto would have known this had they just asked! No one in our family ever intended on getting legal counsel! We obviously wanted the money back for the defective AC Pro I believe is what the name is but this has gotten way out of control! It's almost like they want us to go legal! If you would like to forward this to Advance Auto I think we can just rap it up! We don't want nothing from them at all, there is *** or ***! All we would like to request is for this to be made public and for Advance Auto to have access The Revdex.com mediated perfectly, this was a break down on Advance's part! I guess they don't read their entire reports? They proceeded to throw us to the insurance specialist! No doubt to get their interest protected! Our complaint stated what we desired! A refund of defected item! So in effect the complaint was not honored by Advanced auto in terms of the selected resolution! If we could please have this complaint placed for the public as well as being favorable to us due to their inability to stick to the proposed resolution! As always, Thank God we have the Revdex.com and it's employee's to keep things fair!
*** ***

We
apologize for any opportunity this has caused our customer. For us to assist further could we be provided the purchase receipts and also the store location as well to better serve our customer? Once this information is received we will engage our Field Leadership Team to understand a resolution,
thank you

As stated, Ms***, salon manager spoke to the bride after her party's purchase and advised there was no issue with delivery of her orderOur orders arrive from the designer approximately 4-weeks prior to the wedding date for storage purposesOur salons do not have long-term storage available and most customers do not want to take their dresses out of the salon in advance of alterations as not to risk any damage that may occurWe are not responsible for a dress' condition once it is removed from our salonsTherefore, most customers do not pitheir dresses until just before or after alterations. Our receipt states our All Sales Final Policy and each of the bridesmaids received a receipt for their purchase. Despite the manager's explanation and assurance of delivery and despite our policy, Ms*** requested a refundMs***, as an act of goodwill, offered a 75% refund on each purchased dressWe apologize for any inconvenience but our policy states All Sales Final. Also, please be advised our Customer Relations Department interviews all involved employee and reviews all paperwork to make our determination.

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.No Im not satified with their outcome, it does not include possible repairs or monmetary compensationI tryed to submit information to local *** *** location in *** ** and they told me I had to hav issue diagnosed at a shop which I am still waiting for my appt to come upI will give management at *** ** all the current info I have soonAs of now I am without a car because of their faulty parts
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. This has been resolved Received the refund
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Thank you for providing us with the opportunity to address the complaint that Ms*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations.
We have researched the information provided and found that our Warranty Claims Team has
been working with Ms*** to provide a resolution for her. The Warranty department has received the supporting documentation they requested and have set up a check request in the amount of $1591.27. The check will arrive at the store next Friday, 5/15/15, and our customer will need to sign a Release of Liability at the store in order to receive her check
Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations.
We would like to apologize for the inconvenience our customer has experiencedNormally
the warranty on our parts only covers an exchange once a part has been installed. However, since Mr***’s mechanic has already replaced the part for him, we will be happy to issue him a refund for the mass air flow sensor. We have reached out to the management team at our customer’s local store, ** *** ***, and we would like to ask Mr*** to return to the store with the part and his receipt. Either of the managers, *** or ***, will be able to assist him with the refund
Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations.
We have reviewed the information provided and would like to apologize for the inconvenience
our customer received. As a goodwill gesture we have provided the customer a $credit which will be sent back to the card used at the time of the purchase on online order # ***Please note that the credit will take at least 3-days to process back to the customer’s account
Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Complaint: ***
I am rejecting this response because: my complaint is lack of communication This was never explained to me as you never got a hold of meNot once did you call to explain thisThe dresses arrived less then weeks before the weddingDo you know how stressful it was to find someone to alter this dress in that short of time? You had my money and then pretty much didn’t communicate againSad way to do business for what is a happy occasionYou ignored every one of my phone callsHorrible business practice.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:It is clear from the response provided that House of Brides is basing their opinion on what Ms*** said happened and the notes she has takenTo rely solely upon the person or persons the complaint was filed against will create nothing more than a she said vsshe said with no conclusive endingI was told what I was told about the delivery timesI was told what I was told about the inability to expedite the shippingWho would lie about something lie that only to go threw the hassle of canceling an order and placing the exact same order, for the exact same price, later that week with another store? That is insaneHowever, when I did go to another authorized retailer later in the week, I placed the exact same order with the same designer, dresses, and sizes and I was given a deliver time of the first week of AprilI received an email from the designer yesterday with a more exact delivery date of April, 5th, My Maid of Honor also ordered her dress from the same company with an authorized retailer in August, she was not able to place her order with the other girlsShe had my same wedding date of 6/26/listed on her order and she receded her dress in NovemberNone of use have to wait until weeks before. My bank and I both request a copy of the contract and did not receive oneAgain, a detail that I believe will have no conclusive findingNo one other than House of Brides has seen anything stating the terms of this so called contract. It is true however that upon receiving this complaint Ms*** did call and ask for the card numbers to refund 75% of our purchaseI actually answered the call when it first came through, Im not sure why anyone would feel the need to be dishonest about having to leave a message and waiting for a responseI gave her the card numbers but also stated that we would be following up in regards to the additional 25% which is equal to $of the moneyThere is absolutely no reason why House of Brides should be allowed to keep $of our money when not only have they done absolutely no work on our behalf but they have effectively made the situation increasingly worseWe have yet to receive to 75% refund and have been ignored when asking about the additional 25%
Sincerely,
*** ***

Thank you for providing us with the opportunity to address the complaint that Mr*** has filedIt is important for us to hear from our customers and we will strive to meet your expectations
Per the vendor's inspection report, the part in question NT515036, was found free from any
manufacturing defectsThe images and inspection report supports the fact that the center nut which is not supplied with this product was either not replaced and/or properly torquedThis nut must be replaced and torqued to manufacturer’s specification using a calibrated torque wrench to prevent the nut from coming loose while the vehicle is in servicePlease see attached inspection report along with supporting images
Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know

We would like to apologize for the delay in responding Due to technical issues the invoices the General Manager sent to our corporate office were never receivedThis has since been resolved and we have received the information requested
We would like to issue a check in the amount of $486.41, which will be expedited to the store. It should arrive by Friday and the General Manager, ***, will call our customer when it arrives. Thank you for allowing us the opportunity to address Mr*** concerns

In regards to the complaint Mr*** has filed we would like to respond furtherWe have reached out to our Warranty Team and have researched the defect rate on this specific part number, and found that the defect rate is very low in comparison to the large amount that we sell.
According to the inspection report, “This bearing failed because the Axle Shaft retaining nut came loose in serviceThis is evidenced by the heavy deformation marks that are present inside the hub assembly where the axle shaft is insertedThese marks were sustained when the bearing and inner ring backed off the hub’s spindle and the splined axle shaft damaged the internal spline of the hubThere are thread marks and spline marks on internal splinesIf the axle shaft nut had remained intact, the bearing and inner ring could not have separated from hub’s spindle, and the axle shaft thread and splines would not have damaged the internal spline of the hub.”
Based upon the manufacturer’s findings, we are unable to provide a refund for our customer

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As metioned in the original complaint, a copy of the rebate offer, as well as the original sales receipt was faxed - and emailed - to the rebate center on three seperate occasions (April 22) (April 24) and (April 29)This information was faxed to the number provided by the business(###-###-####), and all faxes were confirmed as received.How many times does this information need to be submitted?
Regards,
*** ***

I bought my Nissan Altima S from Sam & Danny at Superior in Conway They were very patient with me, even waited for my step dad to get there to help me sign for it, and made sure I got the payment I wanted So far I LOVE my new car and have been pleased with the way it rides and the gas mileage it gets
They traded in my Hyundai Elantra Touring with 176,miles on it for the new Nissan and gave me trade and sales tax paid Thank you to Sam and Danny for making it a pleasant experience for me and for getting me a car that was more reliable for me and my family