Advance Auto Parts

We have worked with our ecommerce team and they have credited our customer's method of payment $for the prorate on this battery Our customer also received the $off, total discount is $ thank you for allowing us to respond,

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I do not want to accept the gift card, because [redacted] the customer clerk did not test the battery, he saw a date on the battery that said and he automatically said that the battery was dead and another reason why I am not accepting the gift certificate is because I called and told them to keep my old battery as the battery that they had installed did not start the car so I called them and told them not to recycle my battery I did not want the gift certificate as I do not think I will be shopping at Advance any more.Thanks,*** [redacted]

Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenienceIt seems that our customers order was placed under payment reviewAll online orders are subject to order verification and can take up to 12-hours to completePer our online in store pipolicy our customers will receive an email once the order is ready to be picked up in store Due to the opportunity received we would like to extend a 20% discount which will be placed on our customers online profile, terms and conditions will apply Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know

Ms [redacted] , Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience this has causedWe have spoken to the general manager over our customer’s local store, ***, and he informed us that he has resolved Mr [redacted] ’s opportunity [redacted] stated that after speaking with our customer’s father and daughter regarding the damage a reimbursement, of $103.65, was made to our customer [redacted] informed us that our customer is happy with the resolution Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I've done made a complaint a few months ago about Advance auto Parts store at [redacted] Chattanooga, TN and I've lost the Revdex.com number for this but the last email I gotten from you said that they would send me a $discount card about or days ago and I've never ever have received it yet.They've afford to send me a $gift card or a $discount card and nover ever have received it yet and it's been to days ago when I excepted the deal but never ever have received it yet Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted] from Advance Auto was very helpful in sorting out the issue, and the matter is resolved Regards, *** [redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I am now requesting a letter from [redacted] Bank to prove that charge was never reversed and returned to my account I will provide it shortly.Regards, [redacted] [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI have only suggestion for Advance Auto Parts - Please change your rebate remittal website for online rebates to remove the words Mail-in-Rebate - Rebate Offer: Advance Auto Parts May Mail-in-Rebate SEE ATTACHED .PDF DOCUMENT Advance Auto Parts would receive far fewer complaints if they would take the time to review their website I called their toll-free number and spoke to someone concerning this, but they told me they have no control over the website.There are literately hundreds of posts on the internet with the exact same complaint - how do you submit the rebate without Advance Auto Parts not providing the mailing address to mail the rebate Kindest Regards, [redacted] ***

thank you for allowing us to repond We did find that a claim was filed for the product purchased The product was shipped to [redacted] our supplier and they inspected the product and based on there fact finding there report states " Heater Control Valve was broken, either heater hoses were too short or the motor mounts were pulling on the valve." Since the vendor denied the claim we are unable to approve it due to their findings As a good will gesture we would like to send our customer a $Advance Auto Parts Gift Card and will be mailed ASAP if accepted thank you

Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience this caused our customerIt appears that Mr [redacted] has spoken to our teamOur labor policy was explained and we have offered him a check for $to cover half of his claim, as a goodwill gestureThis check was sent for processing, to the address on file, on 9/3/and the opportunity was closed at that time Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for any inconvenience our customer has encountered with our Rebate TeamWe have been unable to verify the transaction information provided If our customer could please fax or email a copy of his original sales receipt, we will be happy to look into this further and provide a resolution for our customer Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Have taken the part back and received the refund Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Kelly ***

Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We apologize for the inconvenience caused to our customer Our power sports batteries have a day warrantyUpon reviewing Mr [redacted] ’s proof of purchase we found that Mr [redacted] ’s battery is two months past that time frame Since Mr [redacted] stored his battery for use at a later date, this may have caused it to lose its charge over timeMost consumers use a trickle charger during the winter months or times when they know the vehicle will not be in use This maintains the battery at Volts We have spoken with our customer’s local store and they stated our customer did bring in the battery, but did not allow them to complete a full charge or let them retest it before he leftIn order to assist our customer in the best way possible we ask that Mr [redacted] go back to his local store to have them fully charge his battery and have it testedOnce that is complete we will be able to review further Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know

Thank you for providing us with the opportunity to address the complaint that Mrs [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and it seems that the General Manager, ***, has contacted Mrs [redacted] and resolved her opportunity [redacted] noted that he was able to provide Mrs [redacted] with a full refund and we have validated that the refund has been credited to our customer’s cardPlease let us know if there is anything further we can assist with Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Obviously none of the departments at Advance Auto Parts communicate with one another As I have said previously, the claims were made directly to the store in [redacted] where we did business What they did after that I do not know I have sent copies of invoices and letters to every address I have for Advance Auto Parts, if they are not getting to the right department one would think that they would have sent them to the department that would handle them Regards, [redacted] * ***

Thank you for providing us with the follow up response from Ms [redacted] We appreciate the opportunity to respond to our customer’s concerns We sincerely apologize that our customer never received her $gift card We would like to add an additional $to the gift card for the further inconvenience caused to our customer We will be sending out the $gift card tomorrow to the address on file Thank you for allowing us to respond further

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] its + the tax

Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We would like to apologize for the inconvenience our customer has experienced We have verified the transaction information and do show that our customer is eligible for the Rain-X rebate Due to the opportunity received, we would like to send our customer the rebate gift card in the amount of $to the address on file Please allow 7-business days for processing and shipping For future reference, we would like to give further direction on how our customer can apply for a rebateMr [redacted] will need to visit [redacted] and select the applicable rebate by clicking “Rebate Details” to the right of the rebate offer This will open a new window where our customer can enter the information from the receipt and submit the rebate electronically Should Mr [redacted] need further assistance, our Rebate Center can be reached at [redacted] Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know

Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience this caused our customerWe have spoken to the vendor and it appears that the information provided for part number [redacted] is listed incorrectly within our systemWe are currently working to update our records with the corrected information We have spoken with the General Manager, ***, and he stated that he will be contacting Mr [redacted] [redacted] will be requesting that Mr [redacted] provide invoices for the repairs so he can review them with his District Manager and provide our customer with a resolution Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond