Advance Auto Parts

Thank you for providing us with the opportunity to address the
complaint that Mr. [redacted] has filed. It is important for us to hear from our
customers and we will strive to meet your expectations. 
Due to
the opportunity received, we are willing to offer a $25 check as a...

one-time
goodwill gesture to close the opportunity. The check will be sent to the
address on file and arrive within 10-14 business days. 
Thank
you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information provided and would like to apologize for the inconvenience...

this caused our customer. We have spoken our District Leader, [redacted], and he has informed us that his store manager, [redacted], has requested invoices, pictures of the damage, and/or estimates of repair from Mr. [redacted].  DM [redacted] stated that once the invoices and photos are received; and if they determine that the TM in question may have caused any type of damage, they will work with our customer to reach a resolution. We ask that Mr. [redacted] contact [redacted] at his earliest convenience so we can attempt to work towards a suitable resolution. [redacted] can be reached at [redacted]. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  Per Advance Auto's response I'll await their forwarding a separate $20 dollar Speed Perks Credit into my account as they promised in the complaint.  I've never ever heard of any company offering a Cash Back Rebate in the form of a Gift Card which is not mentioned anywhere within the Rebate (to be treated as cash) with an expiration date of 30 days on said Gift Card.   Their Rebate Program Needs some MAJOR IMPROVEMENTS & CLARIFICATION IMMEDIATELY ! My email: [redacted]  (to receive the $20 Speed Perk from Advance Auto)
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We will be happy to help with this issue; we will require the receipt and the gift card...

number. We will have to verify the receipt information and deactivate the gift card and we will issue a check from our corporate headquarters. Once we receive the information it will take two business days to have the card deactivated and then we send checks Tuesdays and Thursdays and advise 7-10 business days through the mail. Please send the receipt and gift card number with a mailing address to our email, [redacted] Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr....

[redacted].  We spoke with him about this issue and are having a Field Manager contact him as well about this issue. We will work with our Field Management to make certain that we are attempting to sell what the customer is requesting. I did advise however that some attempts at upsells may take place, but again that no customer should ever feel taken advantage of and we’ll check into it. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First of all I do have my receipt, and referenced it in my initial complaint and in store when I went to do the return. Not sure why that was never considered, considering the response from the company is solely based on me not having a receipt. Obviously the company is not interested in good customer service or the training of their store managers and sales associates. There's nothing that can be done at this point, as far as I'm concerned I lost $20 and learned a lesson on not ever going to another Advanced Auto!
Regards,
[redacted]

We have reached out to [redacted] and asked that they contact this customer ASAP.  They should be contacting this customer today, if they have not already.  Please let us know if our customer has not been contacted by our Insurance Company.
thank you

Thank you for providing us with the opportunity to address the complaint that the customer has filed. It is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information and apologize for the inconvenience this has caused the customer....

Any pre-existing prorated warranties would still be in eligible for a discount even though Advance Auto Parts does not offer new prorated warranties. We will work with our field management regarding this store location to prevent future issues from taking place. We would also like to assist the customer concerning this issue. If we can be provided with an original receipt we would be happy to assist with the prorated discount off a new battery. If a new battery has already been purchased then we would request that receipt as well to assist further. Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Have received the refund.
Regards,
[redacted]

Thank you for providing
us with the opportunity to address the complaint that Mr. [redacted] has filed. It
is important for us to hear from our customers and we will strive to meet your
expectations. 
We have reviewed the information provided and would like to
apologize for the inconvenience...

this caused our customer.  We were able to honor a discount code in
addition to the sale price of the brake clean on a recent online order that we
were happy to place for him.
Our promise is to provide superior customer service and offer high
quality products when you need them. We sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not want to accept the gift card, because [redacted] the customer clerk did not test the battery, he saw a date on the battery that said 2008 and he automatically said that the battery was dead and another reason why I am not accepting the gift certificate is because I called and told them to keep my old battery as the battery that they had installed did not start the car so I called them and told them not to recycle my battery.  I did not want the gift certificate as I do not think I will be shopping at Advance any more.Thanks,[redacted]

Thank
you for providing us with the opportunity to address the complaint that Ms. [redacted]
has filed. It is important for us to hear from our customers and we will strive
to meet your expectations. 
We
have reviewed the information provided and would like to apologize for...

the
inconvenience our customer received. We are mailing a $31 check to the address
provided.  Mr. [redacted] can be expecting it
in 7-10 business days.
Our promise is to provide superior customer service and offer high
quality products when you need them. We sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know.

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
See Attached
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. ** has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We’re sorry to hear about the issue Mr. ** has experienced at our store location in [redacted]...

[redacted]). The stores should be accepting invoices from certified mechanics advising if a battery is defective. We will certainly work with our field managers to ensure there is no misunderstanding going forward about this issue and our expectations. I would be happy to assist you with an exchange if still needed, with invoices from Honda Dealer, or refund you for the battery if you have proof of new purchase. You may fax that info into [redacted] or email at [redacted] and please put your reference number #[redacted] on either. You may also reach out to us via phone at [redacted] option 1 option 3 and simply provide your reference number for help. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID , and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr. [redacted]....

We show where Mr. [redacted] contacted in regarding this issue. We had contacted the store and we were advised that our testing equipment diagnosed the battery as good. The warranty indicates that we exchange defective batteries only and in this case a charge may have corrected the issue. We attempt to charge batteries to verify for the customer and ourselves if it is a battery or vehicle issue. As a goodwill gesture we will be happy to refund the battery from Advance Auto parts via check if we are provided a new battery purchase receipt. Mr. [redacted] may attach the receipt in his response along with a valid mailing address for the check to go out to from our Headquarters or may also email or fax the info to either [redacted] or Ecomm_[redacted] Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to review the information from Mrs. [redacted]-[redacted]. This claim has already been investigated and reviewed with our 3rd party Insurance Company [redacted]. Mrs [redacted]-[redacted] is a customer of a dealership where she purchased her vehicle, they are a Professional Customer of Advance Auto Parts. The accident occurred at/on the dealership’s premises. She filed a claim for damages to her vehicle and it was subsequently denied by our claims examiner. I’ve attached the letter that was sent to the dealership regarding the examiners findings after speaking with Mrs [redacted]-[redacted], and Mrs [redacted]-[redacted] should have also received a similar letter from [redacted]. Based on the information she provided to the examiner, our Insurance Company denied the claim. Due to these findings, we are not able to assist further on this opportunity. However Mrs [redacted]-[redacted] can file a claim  with her auto insurance carrier. If her carrier determines there is any liability on our driver, they may decide to file a subrogation claim with [redacted] or resolve the matter through an arbitration forum. Thank you for the opportunity to share our original finds on this claim.