Advance Auto Parts

We have reached out to [redacted] and asked that they contact this customer ASAP.  They should be contacting this customer today, if they have not already.  Please let us know if our customer has not been contacted by our Insurance Company.
thank you

We have looked and show a GC was sent to the address provided to our customer, after looking at the card # it has not been used so we do not know what happened with the Gift Card delivery.  We have cancelled that card and reissued another.  Our customer should recieve in the next 7-10 business days.    If not please let us know and we may have to send to another address if this latest one issued is not received,
 
thank you

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First of all I do have my receipt, and referenced it in my initial complaint and in store when I went to do the return. Not sure why that was never considered, considering the response from the company is solely based on me not having a receipt. Obviously the company is not interested in good customer service or the training of their store managers and sales associates. There's nothing that can be done at this point, as far as I'm concerned I lost $20 and learned a lesson on not ever going to another Advanced Auto!
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Have taken the part back and received the refund.
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information provided and we are unable to find a labor claim for our customer.  We request that Mr. [redacted] provide us the engine serial number so we can better assist in researching this labor claim. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr....

[redacted].  We spoke with him about this issue and are having a Field Manager contact him as well about this issue. We will work with our Field Management to make certain that we are attempting to sell what the customer is requesting. I did advise however that some attempts at upsells may take place, but again that no customer should ever feel taken advantage of and we’ll check into it. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information provided and would like to apologize for the inconvenience...

this caused our customer. We have spoken our District Leader, [redacted], and he has informed us that his store manager, [redacted], has requested invoices, pictures of the damage, and/or estimates of repair from Mr. [redacted].  DM [redacted] stated that once the invoices and photos are received; and if they determine that the TM in question may have caused any type of damage, they will work with our customer to reach a resolution. We ask that Mr. [redacted] contact [redacted] at his earliest convenience so we can attempt to work towards a suitable resolution. [redacted] can be reached at [redacted]. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We will be happy to help with this issue; we will require the receipt and the gift card...

number. We will have to verify the receipt information and deactivate the gift card and we will issue a check from our corporate headquarters. Once we receive the information it will take two business days to have the card deactivated and then we send checks Tuesdays and Thursdays and advise 7-10 business days through the mail. Please send the receipt and gift card number with a mailing address to our email, [redacted] Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Have received the refund.
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.   We have reviewed the information and apologize for the inconvenience this has caused Ms....

[redacted]. We see that the item is not available to add to your online cart as well and will check into this issue further. As for the 20% discount that was not redeemable due to this issue we would be happy to send a check for $13.48 to the address provided. We advise 7-10 business days for checks through the mail and checks mail out from our headquarters on Tuesdays and Fridays.   Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Thank you for providing
us with the opportunity to address the complaint that Mr. [redacted] has filed. It
is important for us to hear from our customers and we will strive to meet your
expectations. 
We have reviewed the information provided and would like to
apologize for the inconvenience...

this caused our customer.  We were able to honor a discount code in
addition to the sale price of the brake clean on a recent online order that we
were happy to place for him.
Our promise is to provide superior customer service and offer high
quality products when you need them. We sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr. [redacted]....

We show where Mr. [redacted] contacted in regarding this issue. We had contacted the store and we were advised that our testing equipment diagnosed the battery as good. The warranty indicates that we exchange defective batteries only and in this case a charge may have corrected the issue. We attempt to charge batteries to verify for the customer and ourselves if it is a battery or vehicle issue. As a goodwill gesture we will be happy to refund the battery from Advance Auto parts via check if we are provided a new battery purchase receipt. Mr. [redacted] may attach the receipt in his response along with a valid mailing address for the check to go out to from our Headquarters or may also email or fax the info to either [redacted] or Ecomm_[redacted] Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the opportunity to review the information from Mrs. [redacted]-[redacted]. This claim has already been investigated and reviewed with our 3rd party Insurance Company [redacted]. Mrs [redacted]-[redacted] is a customer of a dealership where she purchased her vehicle, they are a Professional Customer of Advance Auto Parts. The accident occurred at/on the dealership’s premises. She filed a claim for damages to her vehicle and it was subsequently denied by our claims examiner. I’ve attached the letter that was sent to the dealership regarding the examiners findings after speaking with Mrs [redacted]-[redacted], and Mrs [redacted]-[redacted] should have also received a similar letter from [redacted]. Based on the information she provided to the examiner, our Insurance Company denied the claim. Due to these findings, we are not able to assist further on this opportunity. However Mrs [redacted]-[redacted] can file a claim  with her auto insurance carrier. If her carrier determines there is any liability on our driver, they may decide to file a subrogation claim with [redacted] or resolve the matter through an arbitration forum. Thank you for the opportunity to share our original finds on this claim.

Thank you for allowing us to respond.  We have reached out to the Field Team and also looked into our system in regards to warranty labor reimbursement claims.   We have not found any claims within our system for [redacted] nor by the phone # provided in this opportunity.  Our...

labor program is offered to commercial accounts that have purchased parts within 90 days from the original date of purchase, if the product failed our customer would contact our Warranty Team to set up a claim and the process would move from there.  We cannot see any pending labor reimbursement claims within our system for [redacted].    Unfortunately at this time we are unable to support any labor requests or payment.
We would like to apologize for the delay in responding, although Ms. [redacted] does not have an account with us anymore, as a good will gesture we would like to send a $50 AAP GC for the situation to our customer’s address.
thank you.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The store location is [redacted] You can inspect the leaking and non functional battery that I left when I purchased a new one. I was a hostage of the situation and could not drive the car without a battery so I purchased a new one at full price. The leaking battery had 3 year warranty and the battery leaking fact alone was not enough for your employees to replace it under warranty.  
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am not satisfied with this response as it does not resolve the issue. I am sending the invoice of the labor to you at this time as per request and ask that you look my receipts up for the parts and warranty information under [redacted] phone number [redacted]. I purchased it all with my credit card and would appreciate you just reimbursing the labor as it was not necessary for me to pay if the product would have been good and a warranty part was not needed. reference # [redacted]
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. ** has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We’re sorry to hear about the issue Mr. ** has experienced at our store location in [redacted]...

[redacted]). The stores should be accepting invoices from certified mechanics advising if a battery is defective. We will certainly work with our field managers to ensure there is no misunderstanding going forward about this issue and our expectations. I would be happy to assist you with an exchange if still needed, with invoices from Honda Dealer, or refund you for the battery if you have proof of new purchase. You may fax that info into [redacted] or email at [redacted] and please put your reference number #[redacted] on either. You may also reach out to us via phone at [redacted] option 1 option 3 and simply provide your reference number for help. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]