Advance Auto Parts

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The store location is [redacted] You can inspect the leaking and non functional battery that I left when I purchased a new one. I was a hostage of the situation and could not drive the car without a battery so I purchased a new one at full price. The leaking battery had 3 year warranty and the battery leaking fact alone was not enough for your employees to replace it under warranty.  
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am not satisfied with this response as it does not resolve the issue. I am sending the invoice of the labor to you at this time as per request and ask that you look my receipts up for the parts and warranty information under [redacted] phone number [redacted]. I purchased it all with my credit card and would appreciate you just reimbursing the labor as it was not necessary for me to pay if the product would have been good and a warranty part was not needed. reference # [redacted]
Regards,
[redacted]

Thank you for allowing us to respond.  We have reached out to the Field Team and also looked into our system in regards to warranty labor reimbursement claims.   We have not found any claims within our system for [redacted] nor by the phone # provided in this opportunity.  Our...

labor program is offered to commercial accounts that have purchased parts within 90 days from the original date of purchase, if the product failed our customer would contact our Warranty Team to set up a claim and the process would move from there.  We cannot see any pending labor reimbursement claims within our system for [redacted].    Unfortunately at this time we are unable to support any labor requests or payment.
We would like to apologize for the delay in responding, although Ms. [redacted] does not have an account with us anymore, as a good will gesture we would like to send a $50 AAP GC for the situation to our customer’s address.
thank you.

Ms. [redacted],
 
Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.
We have reviewed the information provided and would like to apologize for the...

inconvenience this has caused. We have spoken to the general manager over our customer’s local store, [redacted], and he informed us that he has resolved Mr. [redacted]’s opportunity. [redacted] stated that after speaking with our customer’s father and daughter regarding the damage a reimbursement, of $103.65, was made to our customer. [redacted] informed us that our customer is happy with the resolution.
Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with
the opportunity to address the complaint that Mrs. [redacted] has filed. It is
important for us to hear from our customers and we will strive to meet your
expectations. 
We have reviewed the information
provided and would like to apologize for the...

inconvenience our customer
experienced.  We see that online order # [redacted], placed on 7/12/15, does include
rebate eligible items.  We would like to offer a $40 gift card via mail to
the address provided.  Once our customer accepts, she can expect to
receive the gift card within 7-10 business days.
Our promise is to provide
superior customer service and offer high quality products when you need them.
Thank you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. 
 
We apologize for the inconvenience caused to our customer.  Our power sports...

batteries have a 90 day warranty. Upon reviewing Mr. [redacted]’s proof of purchase we found that Mr. [redacted]’s battery is two months past that time frame.  Since Mr. [redacted] stored his battery for use at a later date, this may have caused it to lose its charge over time. Most consumers use a trickle charger during the winter months or times when they know the vehicle will not be in use.  This maintains the battery at 12 Volts. 
 
We have spoken with our customer’s local store and they stated our customer did bring in the battery, but did not allow them to complete a full charge or let them retest it before he left. In order to assist our customer in the best way possible we ask that Mr. [redacted] go back to his local store to have them fully charge his battery and have it tested. Once that is complete we will be able to review further.
 
Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.   We have reviewed the information and apologize for the inconvenience this has caused Ms....

[redacted]. We see that the item is not available to add to your online cart as well and will check into this issue further. As for the 20% discount that was not redeemable due to this issue we would be happy to send a check for $13.48 to the address provided. We advise 7-10 business days for checks through the mail and checks mail out from our headquarters on Tuesdays and Fridays.   Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.
 
We have ordered a second replacement engine for our customer, which has been at the store our...

customer requested for the last three months, waiting on our customer to pick up. Labor reimbursement is always based on manufacturer’s inspection, as explained in our warranty document and signed by Mr. [redacted] in the attached document.  If the claim is approved by the manufacturer, the labor rate would be $50 per hour, up to a $600 maximum.  The typical timeframe for labor consideration is normally 6-8 weeks from the date the alleged defect is shipped from the store.  We would ask Mr. [redacted] to please bring in his engine to exchange and we can begin this process for him.
 
Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Thank you for providing us with the opportunity to address the
complaint that Mr. [redacted] has filed. It is important for us to hear from...

our
customers and we will strive to meet your expectations. 
We have reviewed the information provided and would like to
apologize for the inconvenience this caused our customer.  We have reached out to the District Manager, [redacted],
who is reaching out to Mr. [redacted] via phone to provide a resolution.  We would like to ask our customer to please
return [redacted]’s call so that we can ensure this is resolved in a timely manner.
Our promise is to provide superior customer service and offer high
quality products when you need them. We sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Attached is the receipt from 10/14.
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will...

strive to meet your expectations. 
We have reviewed the information provided and would like to apologize for the inconvenience this caused our customer. We have spoken to the vendor and it appears that the information provided for part number [redacted] is listed incorrectly within our system. We are currently working to update our records with the corrected information.
We have spoken with the General Manager, [redacted], and he stated that he will be contacting Mr. [redacted].[redacted] will be requesting that Mr. [redacted] provide invoices for the repairs so he can review them with his District Manager and provide our customer with a resolution.
Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I'm not happy with the response because we determined that something was wrong wit the motor even when the claims adjuster came out. Why would #1 cyl misfire and then when they sent me another motor that one worked fine. If that's the kind of service your gonna give and screw over your customers I will have to take further action. About the Mustang .they sent that part to my house and then they tell me I have to take it back to the store to return it to them. Well I'm never stepping in advance auto again and I'm telling everyone I know about this. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr....

[redacted].  We would need to see the coupons mentioned in order to assist further. Our coupons normally advise some exclusions apply and I have attached a screenshot of an Engine’s page on our site. You can see on this Engine’s page that near the top in red it states “Due to additional required specifications, this item is not available for online purchases or discounts.” We would be happy to issue the gift card of $150 that was offered previously though as a goodwill gesture. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Thank you for providing us with the follow up response from Ms. [redacted].  We appreciate the opportunity to respond to our customer’s concerns.
 
We sincerely apologize that our customer never received her $20 gift card.  We would like to add an additional $10 to the gift card for the further inconvenience caused to our customer.  We will be sending out the $30 gift card tomorrow to the address on file.
 
Thank you for allowing us to respond further.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.
 
We would like to apologize for the inconvenience our customer has...

experienced.   We have spoken with the District Manager over the area, [redacted], and she has left a message for our customer.  We will be refunding the brake pad purchase.  We would like to ask Mr. [redacted] to visit his local store at [redacted]. and the General Manager [redacted] will take care of the refund.
 
Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Thank you for providing us with the opportunity to address the
complaint that Mr. [redacted] has filed. It is important for us to hear from our
customers and we will strive to meet your expectations. 
 
We have reviewed the information provided and would like to
apologize for...

the inconvenience caused to our customer.  As a gesture of good will, we are mailing a
$75 gift card to the address provided.
Our promise is to provide superior customer service and offer high
quality products when you need them. We sincerely apologize for the
inconvenience this may have caused and if we can further assist you please let
us know.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr....

[redacted].  We have found the denial that was provided by the Transmission manufacturer, [redacted]. The Warranty and this Labor Reimbursement request would all be at their discretion. [redacted] pulled the Transmission apart and found no issues with it or reasons it should have been exchanged. At this time they have denied the Labor Reimbursement request and any additional assistance will have to come from [redacted] and they may be contacted at [redacted]. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr. [redacted]. We...

can review and work with the Team Members who assisted Mr. [redacted] if there an issue is located. The store Field Leadership can also be advised of the stock issue that created the issue for Mr. [redacted] in the first place, as all stock online should reflect the current store’s inventory. We would be more than happy to reissue the $20 off $50 Speed Perk coupon that was used on the cancelled order. We also can issue either a $20 Gift Card (valid for in store use only) mailed from our Corporate Office or we can issue two additional $20 off $50 Speed Perk coupons valid in both in store and online. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.