Advanced Rebar Placers

Dear [redacted] ,We hope this message finds you well.  Thank you so much for placing an order with Rosegal. We are extremely sorry about this size issue. Please note that we do our very best to offer provide accurate measurements in the size chart under...

product information. We recommend that you use your exact measurements along with our sizing chart to choose the correct size before purchasing.  About this issue, please check our warranty terms and policy about size here: [redacted].      As you are our valued customer , please kindly note that we are now arranging the full refund of 51.24 USD to your original payment account.For [redacted] account holders; please allow up to 48 hours for the transaction to appear on your [redacted] account.If you do not have [redacted] account, please allow 7-14 business days. We have already submitted this issue to our related department and we will surely improve it in the future.  Once again , we wish to apologize for any inconvenience and we look forward to hearing from you. You are a valued customer, and we are committed to providing you with the best service possible.  Best Regards  Rosegal Customer Service[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They are lying, I just logged in my Rosegal.com online account and there is no reply message to the "claim ticket" I submitted. If they want to resolve this they need to credit my card back and REPLY HERE that they have done so and provide some kind of confirmation. Otherwise they will continue to lie, as I said my account does not even show an order being placed but my credit card clearly shows that Rosegal charged it.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I have now received the rerund for the items in question.
Sincerely,
[redacted]

Dear [redacted],Thank you for your response.We had replied you at ticket No:[redacted], please keep communication there.Thank you for your support and understanding.Best RegardsRosegal Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I just have to wait to get my money back, like they promised. Hopefully it won't be another issue like waiting for the item a bought but never received.
Sincerely,
[redacted]

Dear [redacted],Thank you for taking your time to write your review. First, I want  to offer my sincerest apologies to you for the issue. Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply.Could you please answer us ? Once again we apologize...

for any inconvenience we may have caused.Yours sincerely,Rosegal.com Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseHello, Rosegal says they are not in control of shipper needing unwanted items shipped to China , nothing they can do about it. Nice company. I'm not going to be out of pocket for more money when the refund now stands at about $  45 . Thanks for nothing and I remain dissatisfied but I no longer have any time to deal with you or them and flop needles**mails back and forth for no apparent reason. **    
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I can not get onto their  system to send them a message about the product like they asked for. I am not able to reach them at all. At this time, I have a late poorly made product and no way to contact them.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I have gotten the same response from them multiple times.  Every time they ask me to "visit them in the ticket"  you have to log in and when I try, they say that I have to enter a valid email.   Ironically, that is the same email that they send me their correspondence.   This same thing has happened multiple times.  When I've read many other customers complaints they are exactly the same.  They do not want to communicate with you at all.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],Thank you for providing your extremely valuable feedback to us.First, I want  to offer my sincerest apologies to you for the issue. Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply.Could you please answer us ? Thank you...

very much for your understanding.Yours sincerely,Rosegal.com Customer Service

Dear [redacted] ,We hope this message finds you well.  Thank you so much for placing an order with Rosegal. We are extremely sorry about this size issue. Please note that we do our very best to offer provide accurate measurements in the size chart under...

product information. We recommend that you use your exact measurements along with our sizing chart to choose the correct size before purchasing. About this size issue, please check our warranty terms and policy about size here: [redacted]     As you are our valued customer , please kindly note that we have already completed the full refund of 59.83USD on March **,2017. Here it is the transaction ID: [redacted]  for your reference.  Please check your [redacted] account.Did you receive the refund?  Once again , we wish to apologize for any inconvenience and we look forward to hearing from you. You are a valued customer, and we are committed to providing you with the best service possible.  Best Regards  Rosegal Customer Service[redacted]

Dear [redacted],Thank you your feedback.Let me start by apologizing personally for your experience.  We really want to work with you to make this right.Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us...

? Once again, we cannot apologize enough for any inconveniences this case may have caused you.Thank you very much for your understanding. Best RegardsRosegal Customer Service

Dear customer,  Thank you for taking your time to write your review  . We are so sorry that you have misten the website as we are rosegal and our order number beginns with letter"*".Rosegal.com Customer Service

Revdex.com:
Please see attached image of screens hot of my reply to company. I requester the order be cancelled and my credit card be refunded due to upcoming move and will not live at current location during projected delivery time.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],Thank you for taking your time to write your review.Let me start by apologizing personally for your experience.  We really want to work with you to make this right.I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply ? Once...

again, we cannot apologize enough for any inconveniences this case may have caused you.Thank you for your support and understanding.Best RegardsRosegal Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
  I received the package finally

Dear [redacted],Thank you for recent comments.I want to extend my sincere apologies for the problems you have experienced.We have taken care of your complaint and offered a resolution via the ticket center.Could you please check your Rosegal account and answer to us ?Thank you very much for your...

collaboration. Yours sincerely,Rosegal.com Customer Service

Dear [redacted],Thank you your feedback.I want to extend my sincere apologies for the problems you have experienced.We are here to help you. Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your...

reply.Once again, we cannot apologize enough for any inconveniences this case may have caused you.Thank you for your support and patience. Best RegardsRosegal Customer Service

Dear [redacted],Thank you for recent comments. We very much regret that the issue has occurred.Your case has been taken cared of by our support team.Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.Once again we apologize for any inconveniemce we...

may have caused.Yours sincerely,Rosegal.com Customer Service