Advanced Rebar Placers

At this time, I have been contacted directly by Rosegal.com regarding complaint ID [redacted], however my complaint has NOT been resolved because:
The business responded to me via email on 12/**, over a month after my initial inquiry.  They asked me to take a picture of the item that I...

received and to tell them the item number.  They did not address the other two items that I ordered and paid for on 10/** and still have not received as of 12/**.  My initial inquiry to them was about tracking my order and they did not answer this.  The other issue was that I ordered a sweater and received a different item, a shirt that did not resemble what I ordered at all.  I have not yet responded to them since their response time takes so long.  The bigger issue is that I paid for four items and have only received two after two months.  They have not addressed this bigger issue.  Two items are still missing. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear  [redacted],Thank you for taking your time to write your review.First, I want  to offer my sincerest apologies to you for the issue. Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply.Could you please answer us ? Again, I am...

extremely sorry for the frustration this has caused you and hope that this will set things right. Yours sincerely,Rosegal.com Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because you did not return the shipping which was over 20 dollars for some reason. I told you I would remove the complaint when all the money was refunded and it was not. That includes some shipping cost I know nothing about. you took out 70 dollars you send me back under 50.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted] ,We hope this message finds you well.  Thank you so much for placing an order with Rosegal. We are extremely sorry about this size issue.  Please note that we do our very best to offer provide accurate measurements in the size...

chart under product information. We recommend that you use your exact measurements along with our sizing chart to choose the correct size before purchasing. About this issue, please check our warranty terms and policy here: [redacted].      We have checked your ticket history that you agreed to keep the item 203558403 and we refund you the other items. As you are our valued customer , please kindly note that we are now arranging the full refund of 49.42 USD to your original payment account.For Paypal account holders; please allow up to 48 hours for the transaction to appear on your Paypal account.If you do not have Paypal account, please allow 7-14 business days. Please note : As an exceptional offer, you can keep the item and do not need to return it to us for this time. We have already submitted this issue to our related department and we will surely improve it in the future.  Once again , we wish to apologize for any inconvenience and we look forward to hearing from you.We have sent you a ticket via our support center, can you please check and reply us? You are a valued customer, and we are committed to providing you with the best service possible.  Best Regards  Rosegal Customer Service[redacted]

Dear [redacted],Thank you for your reply.We had provided you for the best solution, please keep communication at your support ticket.Please rest assured that this issue will solved in a satisfied way.Thank you for your support.Best RegardsRosegal Customer Service

Dear herbert , Thanks so much for placing order with Rosegal.We apologize for any inconvenience and we also feel infrustrated about your order, but we hope we can help you the best. Please kindly note that we shipped the order on [redacted] . The shipping usually takes 7-15...

business days.However, the precise shipping time can also be affected by factors such as customs,remote locations, peak shipping periods, Holidays and Festivals,inclement weather and operational issues impacting the shipping company.You can track here:[redacted]  with the tracking number [redacted], as you can see your order has been delivered on [redacted].[redacted]    [redacted]     [redacted]    
[redacted]    [redacted]    [redacted]    
[redacted]    [redacted]    [redacted]    
[redacted]    [redacted]    [redacted]    
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Could you please tell us if you have received the order now? Kindly rest assured that if you still have not received your order after you check in your local post office . We will surely offer you the right solution, either resend or refund. We have opened a ticket about this issue in the ticket center, can you check and reply us there? Once again , we wish to apologize for any inconvenience and we look forward to hearing from you. You are a valued customer, and we are committed to providing you with the best service possible.  Best Regards  Rosegal Customer Service[redacted]

Dear [redacted],Thank you for your valuable feedback. I want to start by apologizing unreservedly to you for what has happened.We have refunded you and sent you an email about more details of the refund. Please understand the refund time depends on your credit card and its intermediaries.Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right. Yours sincerely,[redacted] Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There is not resolution with this company. All they do is drag their feet. I have told them multiple times to give me my money back and they think it's a joke. I'm tired of this. They need to pay me my money back. They're thieves, leeches, freeloaders. They'll never refund your money or give you your merchandise. I shouldn't have to go through this because of their fraudulent business
Sincerely,
[redacted]

Dear [redacted],Thank you for your post. With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.   You may then check the status of your item on this site:...

[redacted]We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number.   If you have any more questions about your order status please contact us via our Support Center.  Rosegal Customer Service Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],Thank you for taking your time to write your review. First, I want  to offer my sincerest apologies to you for the issue. Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply.Could you please answer us ? Again, I am extremely...

sorry for the frustration this has caused you and hope that this will set things right. Yours sincerely,Rosegal.com Customer Service

Dear [redacted],Thank your for your message.Let me start by apologizing personally for your experience.  We really want to work with you to make this right. I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply ? Once again...

we apologize for any inconvenience we may have caused. Thank you very much for your collaboration. Best RegardsRosegal Customer Service

Dear [redacted],I want to start by thanking you for notifying us about the issue. Let me start by apologizing personally for your experience.  Your case has been taken cared of by our support team.Could you please refer to your ticket? We have resolved it there and we are now awaiting for your...

reply.We value your patronage and wish to continue serving you in the best way possible.Yours sincerely,Rosegal.com Customer Service

Dear [redacted],Thank you so much for your important feedback. We very much regret that the issue has occurred.Your case has been taken cared of by our support team.Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply. Once again we apologize for any inconvenience we may have caused.Yours sincerely,Rosegal.com Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I have given you that paypal number. I have contacted paypal and this is exactly my complaint. You have been paid. You even just said the order has been paid yet you wont send the order and keep just repeating the same thing over and over and over.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],Thank you for your important feedback.I want to extend my sincere apologies for the problems you have experienced.Your case has been taken cared of by our support team.Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.You are a valued...

customer, and we are committed to providing you with the best service possible. Yours sincerely,Rosegal.com Customer Service

Dear [redacted],I want to start by thanking you for notifying us about the issue. We regret any inconvenience or frustration that your experience has caused you. Please kindly note we have refunded your payment on November ** and sent 3 new email to you. Could you please check them and reply?Once again, we cannot apologize enough for any inconveniences this case may have caused you.Yours sincerely,Rosegal.com Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: 
 I have not received a refund. This response to the Revdex.com is a copy and paste of all the responses I have ever gotten from Rose gal. All they do is send apologies. My complaint still stands, I have no merchandise and no refund. Nothing has been done to resolve the complaint. apo
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],Thank you for taking your time to write your review.I want to extend my sincere apologies for the problems you have experienced.We are here to help you. I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply ? Once...

again, we cannot apologize enough for any inconveniences this case may have caused you.Thank you for your support and patience. Best RegardsRosegal Customer Service

Dear [redacted] ,We hope this message finds you well. For
the items you have not received, please kindly note that we have
refunded you 28.2 USD to your original payment account and the refund ID
is  [redacted]For the items you received ,we are now arranging the full refund of 36.62 USD to your original payment account .For
[redacted] account holders; please allow up to 48 hours for the transaction
to appear on your [redacted] account.If you do not have [redacted] account,
please allow 7-14 business days.Once again , we wish to apologize for any inconvenience and we look forward to hearing from you. You are a valued customer, and we are committed to providing you with the best service possible. Best Regards Rosegal Customer Service[redacted]