Advanced Rebar Placers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted] I am returning the items to them march ** the items came from ny and they want me to return them to china will put a tracking  on them then give them 7 days to respond thanks for your help will contact you again on april [redacted]

Dear [redacted],Thank you for your response.We apologize that you are not satisfied with the solution.Would you mind to provide us specific information about the issue?Please rest assured that we will figure out the best solution after confirmed.Looking forward to hearing from you in your support ticket.Best RegardsRosegal Customer Service

Dear [redacted],Please note that we at Rosegal can be contacted by our Support Center, Live Chat or phone number, 24 hours a day. We currently only have a phone line open for our US customers. Our phone number is: [redacted]. This service is available from 7:30 - 21:30.  We at Rosegal try...

our best to give accurate product information on every item page. If however, you believe the product is not as described, or that you may have received the wrong item, contact us immediately and we will offer you a solution.  We have sent you a message regarding your case via our ticket system. Please check there and reply to us.  We look forward to hearing from you,  Rosegal Customer Service Team

Dear  [redacted],Thank you for taking your time to write your review.First, I want  to offer my sincerest apologies to you for the issue. Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply.Could you please answer us ? Again, I am...

extremely sorry for the frustration this has caused you and hope that this will set things right. Yours sincerely,Rosegal.com Customer Service

Dear [redacted],Thank you for your reply.We had provided you for the best solution, please keep communication at your support ticket.Please rest assured that this issue will solved in a satisfied way.Thank you for your support.Best RegardsRosegal Customer Service

Dear herbert , Thanks so much for placing order with Rosegal.We apologize for any inconvenience and we also feel infrustrated about your order, but we hope we can help you the best. Please kindly note that we shipped the order on [redacted] . The shipping usually takes 7-15...

business days.However, the precise shipping time can also be affected by factors such as customs,remote locations, peak shipping periods, Holidays and Festivals,inclement weather and operational issues impacting the shipping company.You can track here:[redacted]  with the tracking number [redacted], as you can see your order has been delivered on [redacted].[redacted]    [redacted]     [redacted]    
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Could you please tell us if you have received the order now? Kindly rest assured that if you still have not received your order after you check in your local post office . We will surely offer you the right solution, either resend or refund. We have opened a ticket about this issue in the ticket center, can you check and reply us there? Once again , we wish to apologize for any inconvenience and we look forward to hearing from you. You are a valued customer, and we are committed to providing you with the best service possible.  Best Regards  Rosegal Customer Service[redacted]

Dear [redacted],Thank you for your valuable feedback. I want to start by apologizing unreservedly to you for what has happened.We have refunded you and sent you an email about more details of the refund. Please understand the refund time depends on your credit card and its intermediaries.Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right. Yours sincerely,[redacted] Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There is not resolution with this company. All they do is drag their feet. I have told them multiple times to give me my money back and they think it's a joke. I'm tired of this. They need to pay me my money back. They're thieves, leeches, freeloaders. They'll never refund your money or give you your merchandise. I shouldn't have to go through this because of their fraudulent business
Sincerely,
[redacted]

Dear [redacted],Thank you for your important feedback.I want to extend my sincere apologies for the problems you have experienced.Your case has been taken cared of by our support team.Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.You are a valued...

customer, and we are committed to providing you with the best service possible. Yours sincerely,Rosegal.com Customer Service

Dear [redacted],Thank you for your post. With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.   You may then check the status of your item on this site:...

[redacted]We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number.   If you have any more questions about your order status please contact us via our Support Center.  Rosegal Customer Service Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I have given you that paypal number. I have contacted paypal and this is exactly my complaint. You have been paid. You even just said the order has been paid yet you wont send the order and keep just repeating the same thing over and over and over.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],I want to start by thanking you for notifying us about the issue. Let me start by apologizing personally for your experience.  Your case has been taken cared of by our support team.Could you please refer to your ticket? We have resolved it there and we are now awaiting for your...

reply.We value your patronage and wish to continue serving you in the best way possible.Yours sincerely,Rosegal.com Customer Service

Dear [redacted],Thank you for taking your time to write your review. First, I want  to offer my sincerest apologies to you for the issue. Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply.Could you please answer us ? Again, I am extremely...

sorry for the frustration this has caused you and hope that this will set things right. Yours sincerely,Rosegal.com Customer Service

Dear [redacted],Thank you so much for your important feedback. We very much regret that the issue has occurred.Your case has been taken cared of by our support team.Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply. Once again we apologize for any inconvenience we may have caused.Yours sincerely,Rosegal.com Customer Service

Dear [redacted],Thank your for your message.Let me start by apologizing personally for your experience.  We really want to work with you to make this right. I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply ? Once again...

we apologize for any inconvenience we may have caused. Thank you very much for your collaboration. Best RegardsRosegal Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: 
 I have not received a refund. This response to the Revdex.com is a copy and paste of all the responses I have ever gotten from Rose gal. All they do is send apologies. My complaint still stands, I have no merchandise and no refund. Nothing has been done to resolve the complaint. apo
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],Thank you for your response.We apologize for the inconvenience that have caused.We had applied refund for you at the first time after this issue had confirmed.Please check your support ticket with the refund screenshot.Thank you for your understanding.Best RegardsRosegal Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I am not certain if I am fully satisfied as I received a partial refund for an item that was misrepresented and that does not normally accept returns.  Every business should accept returns, even those that sell used items on Ebay accept returns. But I was granted a partial refund, and it has been deposited. I would definitely continue to have Rosegal on the radar as a business that is not for the consumer. 
Sincerely,
[redacted]

Dear [redacted],I want to start by thanking you for notifying us about the issue. We regret any inconvenience or frustration that your experience has caused you. Please kindly note we have refunded your payment on November ** and sent 3 new email to you. Could you please check them and reply?Once again, we cannot apologize enough for any inconveniences this case may have caused you.Yours sincerely,Rosegal.com Customer Service