Advanced Rebar Placers

Dear [redacted],Thank you for notifying us of your complaint.I want to extend my sincere apologies for the problems you have experienced.We are here to help you.Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us ? Once again, we cannot apologize enough for any inconveniences this case may have caused you.Thank you very much for your cooperation.Best RegardsRosegal Customer Service

Dear [redacted],I want to start by thanking you for notifying us about the issue. We regret any inconvenience or frustration that your experience has caused you. We have sent you several emails and informed that there are some problems with your payment account,we are not able process the refund.We are willing to resolve the issue for you, could you please coordinate with us and provide us your paypal account?Once again we apologize for any inconvenience we may have caused.Yours sincerely,Rosegal.com Customer Service

Dear [redacted],Thank you for your valuable feedback. Let me start by apologizing personally for your experience. Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply.Could you please answer us ? Once again, we cannot apologize enough for any...

inconveniences this case may have caused you.Yours sincerely,Rosegal.com Customer Service

Dear [redacted] ,  Thank you for notifying us of your complaint and�...⇄

Dear [redacted],Thank you for taking your time to write your review.First, I want to offer my sincerest apologies to you for the issue. Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us ? Once again, we cannot...

apologize enough for any inconveniences this case may have caused you.Thank you very much for your cooperation.Best RegardsRosegal Customer Service

Yes I can accept this.
I have reviewed the response made by the b  usiness in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],Thank you for taking your time to write your review. First, I want  to offer my sincerest apologies to you for the issue. We checked your order and found the order status is "[redacted]".We have sent an email for you in the ticket.Could you please check it and reply? Thank you very much for your collaboration. Yours sincerely,Rosegal.com Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It will not be resolved until I get a refund
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear  [redacted],Thank you for your valuable feedback. Let me start by apologizing personally for your experience.  I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply ? Thank you very much for your cooperation.Yours...

sincerely,Rosegal.com Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
 [redacted] At :[redacted]ok but I want to make sure all items are recieved and satisfactory before my complaint is resolved Thank You, and by the way you website when I sign in still has me as NO ORDERS PLACEDLeave a reply

Dear [redacted],Thank you for contacting us. We are so sorry that you think so and we wish to apologize for this inconvience. As we have explained in the previous message taht the package was returned due to the United States customs inspection and held the goods which was completely out of our control.  We also feel let down by the shipping company and we want to help you to resolve this issue to your satisfaction. Please kindly note that we have refunded you 26.97USD on your payment account on 2016-**-25 16:04:05. Could you please tell us if you have received the refund ? At present, our products,services and warranty have been improved significantly. We want to personally invite you to try Rosegal again.For this, we are glad to offer you a cash coupon of 30 USD.You can use as a discount for your next purchase on our store.Check out our newest arrivals here: [redacted]Enjoy our best deals here: [redacted] Can you confirm whether we can go ahead?Once you delete or update the review and rating, please kindly let us know at once and we want to send you other coupon as a privilege on your next orders to show our thanks for you time and your assistance. Once again, please accept our apologies for any inconvenience.Thank you for your patience and understanding.Best Regards Rosegal Customer Servicehttp://www.rosegal.com/

Dear [redacted],Thank you for notifying us of your complaint.I want to extend my sincere apologies for the problems you have experienced.I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply ? Thank you very much for your cooperation.Yours...

sincerely,Rosegal.com Customer Service

Dear [redacted],Thank you for your important feedback.We regret any inconvenience or frustration that your experience has caused you. Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply.Could you please answer us ? Once again we apologize for any...

inconveniemce we may have caused. Yours sincerely,Rosegal.com Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company has stated that they have issued a refund, there has been no such refund.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I finally received a response from them saying that I had to wait for the rest of my order to arrive before I could return. They have a 30 day return policy and the order has arrived in pieces (weeks apart from each other). By the time I get all the items it will have been almost 30 days since the 1st delivery. It has taken so long to hear from them/get all items, that I worry they are going to tell me it's been over 30 days. They have failed to provide me info needed to return the items that I've been sitting on for the past month. There was no indication that items would be coming from another country. It's probably going to cost MORE money to return the items than it was to actually purchase them. Im not convinced this matter will be resolved. They have YET to provide me with return info. Also, lets not forget the customer service number and "live chat" is a farce.. I usually only buy things on line from big companies and I can honestly say I thought this was a legit company.. I would like to see what happens before I close my complaint. Thanks!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am rejecting this response since I have given you my email and  there has been no message. I will not waste my time trying to navigate your site. Please respond to my email [redacted]. or mail my 21 dollars to [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I will not mark as resolved until I have a refund. If done right away, a refund would take at the most 5 days. And that's extreme cases of it taking that long. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],Thank you for your important feedback.We are extremely sorry about the situation.Your case has been taken cared of by our support team.Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.Thank you for your support and patience.Yours...

sincerely,Rosegal.com Customer Service

Revdex.com:At this time, my complaint, ID [redacted] regarding Rosegal.com has been resolved. After they received my Revdex.com complaint and asked me to lie on a federal customs form they agreed to give me my refund. Thank you!Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]