Aero Completions LLC

A cancellation letter was received from [redacted] in [redacted] ***The terms of the agreement are year to year and renew every [redacted] Since we have received the cancellation letter, we will honor the request and cancel the account when the past due balance of $ [redacted] is receivedThe customer has made one payment since [redacted] ***In order to fulfill the terms of the agreement, the past due balance will need to be paid

May 27, [redacted] Re: Account # [redacted] We are in receipt of the written complaint regarding account # [redacted] and have listed our response below to address the statements within the complaint and provided our resolution We have carefully reviewed all notations, documentation as well as the contract associated to this SAFE accountThis is the results of our investigation: SAFE Security will honor [redacted] request: [redacted] New two-year contract [redacted] Monthly rate will be $ [redacted] (not including tax) [redacted] Two free monitoring certificates [redacted] Key fob (no charge) [redacted] New garage door sensor (no charge) SAFE Security’s goal is to resolve customer concerns in a timely matter Please feel free to contact us at (800) 669-Monday through Friday, 6:AM to 5:PM, Pacific Time Sincerely, SAFE Security PO Box San Ramon, CA

We stand by our decision to hold the customer to the terms of the contractIn order to cancel service, $ [redacted] would need to be paid in order to fulfill the terms of the agreementWe are sending a copy of the contract to the customer

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I called this company in March to cancel my serviceI have sent letters to PO Box 5164, San Ramon CA found on their website to cancel my serviceI have called this company a number of times telling them that I don't want their services and I continue to get billed for something I don't haveI hired a new security companyThis type of business practice is unethicalI wish that they would stop emailing me and billing meIt just won't stop and I don't want this to be reported to the credit bureau as they can mess up my scorePlease help My original case number is Complaint ID # [redacted] - I didn't mean to hit the button accept as I reject the resolutionPlease helpSincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meHowever, I further understand I have no obligation to [redacted] Contract was with SAFE Security and [redacted] acted as an agent.Sincerely, [redacted]

SAFE Security will honor the request to cancel service.The account will be cancelled without further payments requiredThe account reflects a zero balance

Initial Business Response / [redacted] (1000, 5, 2015/06/18) */ Good Morning, Account Number: #XXXXXXXX Customer: [redacted] In regards to customer XXXXXXX, our record indicates the following: · On June 15, [redacted] signed a contract with Apxalarm Security Solutions, for the initial term of monthsThis agreement automatically renews for successive one (1) year to year renewal terms, unless cancelled by either party in writing no less than days prior to the end of the their current term · SAFE Security [redacted] honor [redacted] ***'s request to cancel · SAFE Security has received [redacted] ***'s cancellation letter · SAFE Security records show that [redacted] called in on 03/24/requesting service and Tech Force Service Dealer was dispatched 03/26/Tech Force called customer several times during the period of 03/27/through 04/06/and after customer made contact with SAFE Tech Force attempted again to contact customer between 04/09/through 04/13/Customer claims that service tech failed to show up to preform services as scheduled and customer called 04/14/to cancel account with SAFE · Spoke with [redacted] 06/16/who stated that he wants the two payments ($69.97) made on the account 05/14/Safe [redacted] refund Mr [redacted] $and Mr [redacted] said that he [redacted] withdraw Revdex.com compliant · SAFE Security goal is to resolve your concern in a timely matter Thank you, [redacted] Retention Supervisor [redacted] Fax: XXX- XXX-XXXX Email: [redacted] @safesecurity.com www.safesecurity.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/19) */ COMPLAINT # XXXXXXXX COMPANY INFO NAME: Pacific Gas & Electric Company Revdex.com MEMBER : NO ID #: XXXXX MIP :NO CARE: NO Revdex.com ONLINE: NO CONTACT : Customer Relations ADDRESS:: [redacted] FILE OPEN : February [redacted] XXXXX REPORT CODE: UUM PHONE: XXX XXX-XXXX REPORT EXPIRES: May 27, FAX: XXX XXX-XXXX TOB Desc: XXXXX-XXX - Electric Companies CONSUMER INFO NAME: [redacted] DAY PHONE : - ADDRESS: [redacted] EVE PHONE : - [redacted] XXXXX EMAIL : [redacted] @gmail.com $ VALUE: $FAX :- D**AILS CONCERNING: Sales Practice Issues OPENED February CLOSE CODE : - Pending CLOSED CLOSED BY : [redacted] ENTERED BY: ASSIGNED TO: [redacted] NATURE OF DISPUTE:Collection for [redacted] after I moved out I have gotten a couple letters from a collection agency saying I owe money for a billing date after I moved outI broke my lease early and paid a large penalty fee which included the landlord taking over the gas and electric [redacted] from when I movedI paid my last pg&e [redacted] online and then I closed my online account and automatic withdrawalThe landlord was to take over gas and electric from then on and took a huge chunk of money from me for itApparently he wanted to keep even more of that money because I got a letter from a debt collector saying I owe for a [redacted] for the month after I moved out (I left in the end of March)Please correct thisThe [redacted] should be paid by Victor Lau- I made payment for all the time I was in residence and for additional weeks in March because I moved out before the end of the month DESIRED RESOLUTION::Please stop collections and make corrections to credit reporting bureau BUSINESS RESPONSE: DECISION: Date Staff Description Letter XXXX-web - Complaint Received by Revdex.com (Expired XX-XX-XXXX) XXXX- [redacted] - Complaint Validated by Revdex.com Operator (Expired XX-XX-XXXX) XXXX-Otto - Send acknowledgement to Consumer (Expired XX-XX-XXXX) XXXX-Otto - Inform Business of the Complaint (Expired XX-XX-XXXX) XXXX-WEB - Receive Business Response (Expired XX-XX-XXXX) Resolution: [redacted] In accordance with 11.A.1, when a customer wants to terminate liability for payment of service, the customer shall give PG&E notice and state the date which the termination is to become effective; the customer [redacted] be held responsible for all service furnished at the premise until the date of termination specified [redacted] The landlord did not contact PG&E to take over service and the customer did not contact PG&E to end responsibility for the service, which is Not a PG&E error [redacted] Service was taken out of the customer's name when the new party requested to take over service as of 5/29/ [redacted] Customer [redacted] be held responsible for service until the 5/29/stop date, in accordance with the approved CPUC Rule 11.A [redacted] The landlord may contact PG&E and accept responsibility for the service during the disputed time; the closing [redacted] can be adjusted at that time [redacted] Once the closing [redacted] is paid or the landlord accepts responsibility for the service, then PG&E can update the credit bureau [redacted] Customer Relations made three attempts to contact the customer, but has not received a call back XXXX- [redacted] - Forward Business Response to Consumer (Expired XX-XX-XXXX) XXXX-WEB - Received Consumer Rebuttal - Send to Business (Expired XX-XX-XXXX) (The consumer indicated he/she DID NOT accept the response from the business.) This is totally ridiculous I did give notice about termination through my online account back in MarchYou should have this informationI could understand if the landlord continued services until 03/29, but 05/is a full two months after I moved outI never had any call or contact from you and I would appreciate if you can contact them as I no longer have his informationThis is dishonest on his part, and as I mentioned I did close my account and notify of moving through the online system XXXX- [redacted] - Forward Consumer Rebuttal to Business (Expired XX-XX-XXXX) XXXX-OttO - No Response from Business re: Consumer Rebuttal (Expired XX-XX-XXXX) XXXX- [redacted] - Inform Consumer Case Closed Answered (Expired XX-XX-XXXX) emailed to: [redacted] @gmail.com XXXX-Otto - Inform Business - Case Closed (Expired XX-XX-XXXX) emailed to: [redacted] @pge.com XXXX-Otto - Case Closed Answered (Expired XX-XX-XXXX) XXXX- [redacted] XXXXX - Re-open a Complaint (Expired XX-XX-XXXX) XXXX- [redacted] - Received Consumer Rebuttal - Send to Business (Expired XX-XX-XXXX) Account still being reported to collections I had a collections letter from PG&EI spoke with them and explained the situation and the debt was removed and my balanced cleared through the collections agencyHowever, I just got a copy of my credit report and the debt is still being reported: GC SERVICES $Original Creditor Please correct this XXXX- [redacted] - Forward Consumer Rebuttal to Business (07-03-Due in days) emailed to: [redacted] @pge.com Final Business Response / [redacted] (4000, 20, 2015/07/13) */ We have received the consumers complaintWe are researching the issue and [redacted] respond accordingly once all information has been compiled Regards, SAFE Security Final Consumer Response / [redacted] (2000, 22, 2015/07/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) Although it has taken months and long hours on my part, SAFE has finally sent they agreed to send However, they never honestly or truly responded to any of the issues raised and never apologied I read many of their other complaints and they always seem to bring up the automatic renewal of their contractsI would warn other consumers that their version of "automatic renewal" is not the law in my state or in many other states I would never recommend this company! I thank the Revdex.com for their help

November 7, [redacted] Re: Account # Case# Customer: Quick Start Insurance / [redacted] We stand by the original response dated on [redacted] 31, *** Please see below: We are in receipt of the written complaint regarding account # [redacted] and have carefully reviewed all notations, documentation as well as the contract associated to this SAFE Security account On [redacted] 20, ***, [redacted] signed a contract with SAFE Security for an initial months with an automatic annual renewal clauseThe terms of the agreement were explained to [redacted] when he called on [redacted] 17, *** We have made many attempts to contact [redacted] in order to trouble shoot the issue with one of our technicians and he has declinedIf [redacted] will allow us to have a technician on site and allow us to troubleshoot, we can solve the issue Please feel free to contact us at (800) 669-Monday through Friday, 6:AM to 5:PM, Pacific Standard Time Sincerely, SAFE Security PO Box San Ramon, CA 94583Tell us why here

The monitoring for [redacted] system has been disconnected Due to an over site during the cancelation process the monitoring was left activeOnce the new home owner turned the phone line the system sent signals to the central stationThe central station has deactivated the account and no further signals will be sent Randy Perkins Chief Operating Officer

Complaint: [redacted] I am rejecting this response because: of their salesman's deceptive practiceSincerely, [redacted]

We spoke with the customer on [redacted] and we advised [redacted] that the contract terms are through [redacted] ***In order to fulfill the terms of the agreement, she would have to pay $ [redacted] which is including a past due total and a 50% discount off of the remaining balance [redacted] agreed to pay this amount in monthly installments of $***She stated she would send a monthly check in this amount until the balance is paidWe agreed to the arrangement

Date: July 1, [redacted] Revdex.com Response: [redacted] – Case# [redacted] Re: [redacted] – Customer # [redacted] [redacted] On 02/22/**, SAFF Security received a cancellation letter [redacted] No additional monies are due from the customer [redacted] The account has been cancelled Thank you Patricia Pontiflét Collection Manager Safe Security Tel: 1800-669-

This account has been cancelled and transferred back to Mint Security, there is no obligation to Safe Security

Complaint: [redacted] I am rejecting this response because: I have an email that I sent to them in [redacted] after I called and talked to supervisor by the name of ***He said that by me complaining that they broke my system and never fixed it ,that it would serve as a reason to cancel before my original dayI also sent an official email to their customer service dept just in case stating that it was to be cancelled immediatelyI still have that email in my sent filesSo I should never have been charged againAnd they never sent anyone to repair what they brokeI fixed it myselfAnd then a week ago I talked to another supervisor who informed me she would look at the voice calls between me and [redacted] and see if he said thatBut she still has never called backI have sent disputes to my credit card company already for all the mmonthsBut they clearly have not been a reputable company.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: You cashed a check on March 7...which is for April payment!!!! You are thieves!!! Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: while it is my name on the contract, it is not my signatureI have sent a copy of my ID to SAFE security to show what my signature looks likeSincerely, [redacted]

June 3, Re: Account # [redacted] We are in receipt of the written complaint regarding account # [redacted] and have listed our response below to address the statements within the complaint and provided our resolution We have carefully reviewed all notations, documentation as well as the contract associated to this SAFE accountThis is the results of our investigation: [redacted] SAFE Security will honor [redacted] request to cancelSAFE Security will cancel this account effective immediately [redacted] SAFE Security will not require any further payments and the account will reflect a zero balance [redacted] Please be advised, SAFE Security has taken action on your complaint and this issue will be resolved immediately SAFE Security’s goal is to resolve customer concerns in a timely matter Please feel free to contact us at (800) 669-Monday through Friday, 6:AM to 5:PM, Pacific Time Sincerely, SAFE Security PO Box San Ramon, CA

August 18, [redacted] Re: Account # [redacted] Case#: [redacted] Customer: [redacted] We are in receipt of the written complaint regarding account # [redacted] and have listed our response below to address the statements within the complaint and provided our resolution We have carefully reviewed all notations, documentation as well as the contract associated to this SAFE accountThis is the results of our investigation: SAFE Security spoke with [redacted] on 08/12/**At that time, we advised [redacted] of the cancellation process in which per the terms of the contract, a signed written notice of cancellation would need to be submittedThe contract has annual automatic renewal clause in which the term will expire in August ***We have offered to lower the balance of the contract due by 50% bringing the total to$ [redacted] The customer has refused to pay the remaining balance or submit a written cancellation notice as stated in the contract terms SAFE Security will honor the request to cancel service and this Revdex.com complaint will serve at the written notice of cancellationThis account will be cancelled without any further payments required and there will not be a refund issued Please feel free to contact us at (800) 669-Monday through Friday, 6:AM to 4:PM, Pacific Standard Time Sincerely, SAFE Security PO Box 5** San Ramon, CA

Initial Business Response / [redacted] (1000, 5, 2015/05/07) */ In regards to customer [redacted] ***, our records indicate the following: Since we were notified of the issue, we have attempted to resolve the customer's concerns and issuesSAFE was not the installing company for this particular account Superior Alarm performed the installation and removed the equipment post installation per the customer's requestSAFE Security was not informed of this removalFor a cancelation to be placed on the account SAFE Security requires customer send in written notice days prior to cancellationSAFE Security has received a cancelation letter from [redacted] and the account is currently in canceled statusAs a courtesy to [redacted] we will credit her account in the amount of which is the amount outlined in her formal complaintThe account is in cancelation statusThe contract terms have been satisfied and no additional monies are due from the customer If the Customer has any questions or needs further clarification on any aspect of this situation, please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time Respectfully, SECURITY ALARM FINANCING ENTERPRISES, L.P [redacted]