Aero Completions LLC

Complaint ID # [redacted] Date: April 16, Revdex.com Response: Raymond [redacted] - Customer # [redacted] SAFE Security is responding to your Revdex.com complaint filed in April Original Contract Terms: 05/08, months, auto renewal for successive month (Renewal Term) unless cancelled in writing no less than days prior to end of the contract term Your account has been reviewed and the following determination has been made: SAFE Security will accept your Revdex.com complaint as a cancellation letter No additional monies are due from the customerThe account will be cancelled with a zero balance No refund will be submitted to the customer and the customer will be released from the contract terms The account will be submitted for cancellation · Please disregard invoices/statements you may receive during the cancellation processIt may take up to two billing cycles for the cancellation process to be completed Thank you Safe Security

Re: Account # [redacted] We are in receipt of the written complaint regarding account # [redacted] and have listed our response below to address the statements within the complaint and provided our resolution.We have carefully reviewed all notations, documentation as well as the contract associated to this SAFE accountThis is the results of our investigation:According to the contract, the initial terms were for months with an "automatic renewal for successive (1) year renewal terms, unless cancelled in writing no less than days prior to the end of the then current term" and an effective date of February ***.SAFE Security's goal is to resolve customer concerns in a timely matterPlease feel free to contact us at (800) 669-Monday through Friday, 6:AM to 5:PM, Pacific Time.Sincerely,SAFE SecurityPO Box 5164San Ramon, CA

SAFE Security has honored the request of [redacted] to cancel services and the account reflects a zero balance

(ESC) COMPLETED Revdex.com RESPONSE: Date: [redacted] Revdex.com Response: [redacted] Re: [redacted] ***- Customer # [redacted] SAFE Security is responding to the Revdex.com complaint submitted by customers [redacted] on [redacted] Contract Terms: [redacted] , [redacted] months, auto renewal for successive year (Renewal Term) unless cancelled in writing no less than [redacted] days prior to end of the contract term Your account has been reviewed and the following determination has been made: " SAFE Security will honor your request and accept your Revdex.com complaint as a written notice of cancellation " The customer will be released from the contract terms " No monies are due from the customer " The account has been submitted for cancellation " Please disregard invoices/statements you may receive during the cancellation processIt may take up to two billing cycles for the cancellation process to be completed Thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and while I do not agree with the decision, I will not waste any more of my time with thisSincerely, [redacted]

Timeline of events: On July 19, I was provided a proposal of resolution from the business stating the following: We have decided to release ** [redacted] from the terms of the contract** [redacted] will need to return all equipment that has been sent to him from SAFE SecurityWe will provide customer call tags for the equipment in which they are to be used in the return of the equipment at no cost to ** [redacted] When the equipment has been received, the alarm account will be cancelled at a zero balance without requiring anything additional from ** [redacted] After reviewing the proposal, on July 19th I accepted their resolution proposal with the following response, noting the actions that I would be taking in returning the equipmentI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have received the [redacted] Call tag to be used in returning the equipmentI want to make sure that I am returning all the necessary equipmentBelow is a listing of the parts that I have that I believe had been installed which can be returned without removing anything that is connected to the main systemTwo (2) Wireless Keypad One (1) AC Adapter Four (4) Wireless glass break detector Two (2) 5800PIR-RES wireless motion sensor These are the only parts that I am in possession of that are not in some way attached to the main alarm unitI do not know what to look for in regards to other parts that might need to be included, but would be willing to walk through with a service technician and identify / uninstall any other parts that SAFE Security would like to have returnedI will not uninstall any actual parts which are connected to the main system without the assistance of a trained person for fear of damaging my property or selfI allowed a few days for them to respond to any of the questions that I had listedUpon not hearing anything, I shipped the equipment listed above via [redacted] on July 23rdThe [redacted] shipment had a tracking number, and I was able to see that the items were delivered and accepted on July 27th at 1:04pm by JOSHII waited a few days and had not heard any progressOn August 2nd, I attempted to contact the business to find out the status of this resolution and the person I spoke to said I had to go through the cancellation department (which was unavailable at the time)I attempted again to contact the business on August 5thI was unable to find anyone familiar with this situation, and the customer support rep told me that I still have a contractI was told that I would be transferred to the cancellation department but after waiting for minutes on hold I was disconnected once I reached themI tried again on August 6th, was again told that I have a contract and needed to talk to the cancellation department, who again was unavailable because it was SaturdayI have received an automatic payment notification of a bill to be paid later this month, which I have now cancelled and I will not be paying because they have not fulfilled their end of the resolution agreement yetI would expect that once the account has been terminated, any automatic payments will also cease as wellRequested helpI just want to know what the status of this matter is and to have our account terminated as stated in the agreementI agreed to return the listed equipment, which I completed, and in return they agreed to: "When the equipment has been received, the alarm account will be cancelled at a zero balance without requiring anything additional from ** [redacted] ." Please let me know if you need any other information, or if there is a direct person that I need to contact I can do that tooI just would like to have this fully resolvedI can be reached via email ( [redacted] ) or via cell phone [redacted] ) at any timeThank you again for taking my call this afternoon and for your help in this whole matter

Complaint: [redacted] I am rejecting this response because:no contract at allSincerely, [redacted]

SAFE Security has honored the request to cancel services The cancellation letter and final payment has been received No further payments are required and the account reflects a zero balance No refunds are due

July 29, Re: Account # [redacted] Case# [redacted] We are in receipt of the 2nd written complaint regarding account # [redacted] and have listed our response below to address the statements within the complaint and provided our resolution We stand by our original decisionIn order to fulfill the terms of the contract, [redacted] will need to submit a written cancellation letter that includes her signature and the remaining contract balance of $will need to be paid The option to transfer service to a new address is still applicable if [redacted] would like to do so Please feel free to contact us at ( [redacted] Monday through Friday, 6:AM to 4:PM, Pacific Standard Time Sincerely, SAFE Security [redacted] ***

Complaint: [redacted] I am rejecting this response because: I am not going to be paying for a contract I did not signIf you can provide proof that I signed the contract I will consider changing my response but until then you will have to do better than thatSincerely, [redacted]

On February 22, ***, [redacted] signed a contract with an initial year term and an automatic annual renewal clause The initial terms of this agreement will not expire until February *** SAFE Security will accept this Revdex.com complaint as the written notice of cancellation In order to fulfill the terms of the agreement, please submit the payment of $ [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/06/25) */ Good Morning, Account Number: #XXXXXXXX Customer: [redacted] In regards to customer XXXXXXXX, our record indicates the following: · On July 16th [redacted] signed a contract with Pinnacle Security, LLC, for the initial term of monthsThis agreement automatically renews for successive one (1) year to year renewal terms, unless cancelled by either party in writing no less than days prior to the end of the their current term · SAFE Security will not honor [redacted] ' s request to cancel · SAFE Security received [redacted] ' s cancellation letter May 11, · SAFE Security records show SAFE reached [redacted] on 05/11/when customer stated that she had acquired service with another service provider · SAFE Security records show that when [redacted] called in on 05/11/and SAFE spoke with customer explaining that customer would have had to send in cancelation letter days before renewal date of January 16th [redacted] admitted on that call that she removed the alarm system from wall on 05/09/and refuses to pay balance of the contractCustomer was given balance of contract amount of ($208.69) 50% discount per contract and customer refused to pay · Spoke with [redacted] again on 06/16/who stated that she will not make payments on the account · Safe records she that customer last called SAFE for service on 07/29/in reference to service on the system and alarm records show that system was working until 05/11/when customer removed system from the wall · SAFE Security goal is to resolve your concern in a timely matter Thank you, [redacted] Retention Supervisor [redacted] XXXXX Tel: XXX-XXX-XXXX, ext [redacted] Fax: XXX- XXX-XXXX Email: [redacted] @safesecurity.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I called multiple times for them to admit that Pinnacle was a bad company and that they bought the company but are not responsible for their errorsThey stated that it was in the "fine Print"Anytime I spoke with anyone and the fact that I signed with Pinnacle originally came up in the conversation they were all like "that explains it"They bought the company and therefore as far as the customer is concerned we do not want excuses we want resultsIf I had been told up front about the fact that it was auto renewed or that there were no local technicians I would have NEVER signed with this company!! I did have the system removed by a reputable company because all I was getting fro Safe was emails when the system was down or set offThis is completely unacceptableThe cameras also never functioned for longer than months on occasionsI am not asking for a refund of any kind for faulty equipment and bad service, but I am requesting that I not have to continue to pay for bad service and faulty equipmentI feel these are MAJOR topics that customers should be made aware of verbally before signing such an agreement

Complaint: [redacted] I am rejecting this response because: I have never received any instructions for testing the alarm system Show me on the contract where it explains requirements of testing the systemAll it says is that I have to test itArming the system and having the system say armed, should be enough of a consumers test I would like to see the monitoring report that proves you were monitoring this system I was paying to have my home security monitored My contract I signed also said that I would pay $ When Safe Security took over it raised to $with out me agreeing to the increase If you can not prove that my system was being monitored, I would like a full refund for the months it was not monitored The report below is from my online account It shows past history that my account was clearly being tested by Safe Security up until July 11th 2015.Sincerely, Date System # Event Zone Jul 10:43PM Saturday RY LT- Fail To Comm Jul 10:33PM Friday RY LT- Fail To Comm Jul 10:33PM Thursday RY LT- Fail To Comm Jul 10:23PM Wednesday RY LT- Fail To Comm Jul 10:23PM Tuesday RY LT- Fail To Comm Jul 10:13PM Monday RY LT- Fail To Comm Jul 10:03PM Sunday RY LT- Fail To Comm Jul 9:53PM Saturday RY LT- Fail To Comm Jul 9:43PM Friday RY LT- Fail To Comm Jul 9:43PM Thursday RY LT- Fail To Comm Jul 9:33PM Wednesday RY LT- Fail To Comm Jun 9:23PM Tuesday RY LT- Fail To Comm Jun 9:23PM Monday RY LT- Fail To Comm Jun 9:13PM Sunday RY LT- Fail To Comm Jun 9:13PM Saturday RY LT- Fail To Comm Jun 9:03PM Friday RY LT- Fail To Comm Jun 8:53PM Wednesday RY LT- Fail To Comm Jun 8:43PM Tuesday RY LT- Fail To Comm Jun 8:43PM Monday RY LT- Fail To Comm May 2:43AM Wednesday RY E- Periodic test report May 3:03PM Sunday RY R- Restore Failure to communicate event May 1:53PM Saturday RY LT- Fail To Comm Apr 2:42AM Monday RY E- Periodic test report Mar 6:33PM Saturday RY R- Restore Failure to communicate event Mar 11:03AM Saturday RY LT- Fail To Comm Mar 11:03AM Friday RY LT- Fail To Comm Mar 11:03AM Thursday RY LT- Fail To Comm Mar 11:03AM Wednesday RY LT- Fail To Comm Mar 11:03AM Tuesday RY LT- Fail To Comm Mar 11:03AM Monday RY LT- Fail To Comm Mar 11:03AM Sunday RY LT- Fail To Comm Mar 2:42AM Saturday RY E- Periodic test report Feb 6:33PM Tuesday RY R- Restore Failure to communicate event Feb 11:13AM Tuesday RY LT- Fail To Comm Feb 11:13AM Monday RY LT- Fail To Comm Jan 2:42AM Monday RY E- Periodic test report Dec 2:41AM Saturday RY E- Periodic test report Nov 2:41AM Thursday RY E- Periodic test report Oct 2:42AM Wednesday RY E- Periodic test report Sep 2:41AM Monday RY E- Periodic test report Date System # Event Zone Jul 2:41AM Saturday RY E- Periodic test report May 12:43PM Friday RY *N - Cancel May 12:43PM Friday RY - Restore Perimeter Garage Door May 7:22AM Friday RY BA - Burglary Alarm Garage Door May 6:47AM Tuesday RY *N - Cancel May 6:47AM Tuesday RY - Restore Perimeter Garage Door May 6:47AM Tuesday RY BA - Burglary Alarm Garage Door May 2:41AM Saturday RY E- Periodic test report Apr 7:06PM Friday RY *N - Cancel Apr 7:06PM Friday RY - Restore Entry/Exit Front Door Apr 7:06PM Friday RY BA - Burglary Alarm Front Door Apr 2:57AM Wednesday RY E- Periodic test report Mar 2:39AM Monday RY E- Periodic test report Feb 2:40AM Friday RY E- Periodic test report Jan 2:43AM Wednesday RY E- Periodic test report Nov 4:36PM Wednesday RY *N - Cancel Nov 4:33PM Wednesday RY BA - Burglary Alarm Garage Door Nov 2:38AM Saturday RY E- Periodic test report Oct 2:39AM Thursday RY E- Periodic test report Sep 2:40AM Tuesday RY E- Periodic test report Aug 2:40AM Sunday RY E- Periodic test report Jul 2:39AM Friday RY E- Periodic test report May 2:38AM Friday RY E- Periodic test report Apr 2:39AM Wednesday RY E- Periodic test report Stoney ***

Date: June 26, [redacted] Revdex.com Response: New Level/Customer # [redacted] SAFE Security is responding to your Revdex.com compliant sent on behalf of customer New Level Contract Terms: 05/05, years, automatically renew for year, unless cancelled by either party in writing no less than days prior to the end of the initial term or any renewal termContract expired on 05/31/** Your account has been reviewed and the following determination has been made: On 4/19/**, the customer contacted SAFE Security and requested to cancel service due to went with another providerCustomer was advised that the contract term ended in May [redacted] and was advised to send in a cancellation letter Verbal cancellations are not accepted Per the terms in the contract agreement, notice of cancellation is required to be submitted in writing Our records do not indicate that a cancellation was received from the customer prior to 4/30/** However, as a courtesy, SAFE Security will honor your request and accept your Revdex.com complaint as a written notice of cancellation The customer will be released from the contract terms No monies are due from the customer · The account has been submitted for cancellation · Please disregard invoices/statements you may receive during the cancellation processIt may take up to two billing cycles for the cancellation process to be completed Thank you Patricia Pontiflét Collection Manager Safe Security

Initial Business Response / [redacted] (1000, 5, 2016/02/08) */ In regards to customer [redacted] our record indicates the following: · After reviewing the customer's account our records show that the account is closed · SAFE Security has cancelled out the account effective immediately per the customer's request · SAFE Security apologizes for any inconveniences SAFE Security's goal is to resolve customer concerns in a timely matter Please feel free to contact us at ( [redacted] Monday through Friday, 6:AM to 5:PM, Pacific Time Sincerely, SAFE Security [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/09) */ (The consumer indicated he/she ACCEPTED the response from the business.)

June [redacted] Re: Account # [redacted] We are in receipt of the written complaint regarding account # [redacted] and have listed our response below to address the statements within the complaint and provided our resolution We have carefully reviewed all notations, documentation as well as the contract associated to this SAFE accountThis is the results of our investigation: [redacted] We are in receipt of the contract [redacted] Beck signed in April [redacted] in which there is an automatic annual renewal clause and the terms will not expire until April *** [redacted] In order to fulfill the terms of the agreement, we will need a written cancellation letter (with [redacted] Beck’s signature) and payment of the remaining balanceWe are willing to work with MrBeck and will agree to a 50% discount off the remaining balance of $ [redacted] The final payment required will be $ [redacted] [redacted] Please be advised, SAFE Security has taken action on the complaint and will hold the customer to the terms of the contract SAFE Security’s goal is to resolve customer concerns in a timely matter Please feel free to contact us at (800) 669-Monday through Friday, 6:AM to 5:PM, Pacific Time Sincerely, SAFE Security PO Box San Ramon, CA 94583Tell us why here

Re: Customer # [redacted] We are responding to the consumer's complaint regarding account # [redacted] and have listed our response below to address the statements within the complaint and provided our resolution.We have carefully reviewed all notations, documentation as well as the contract associated to this SAFE accountThis is the results of our investigation:SAFE Security has not received a written cancellation notice from the customerAccording to the contract that was signed on October 18, 2012, the initial terms were for months with an "automatic renewal for successive (1) year renewal terms, unless cancelled by you at the end of the Initial term or any Renewal term by written notice sent to us at least fifteen (15) days before the expiration of the Initial term or the then current Renewal Term."SAFE Security's goal is to resolve customer concerns in a timely matterPlease feel free to contact us at ( [redacted] Monday through Friday, 6:AM to 5:PM, Pacific Time.Sincerely,SAFE SecurityPO Box [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me An individual from the company has informed us that the account is now truly closed.Sincerely, [redacted]

August 5, [redacted] Re: Account # [redacted] Case# [redacted] We are in receipt of the written complaint regarding account # [redacted] and have listed our response below to address the statements within the complaint and provided our resolution · On February 20, ***, [redacted] signed a contract with SAFE Security for an initial months with an automatic annual renewal clause The terms of the agreement were explained to [redacted] when he called on July 29, [redacted] to request cancellation · We did offer [redacted] (3) options of resolution in which he declined allThese are the options that were offered: o We can transfer service to a new location o We can provide service to the New Home Owner (when the new account is activated, this account would be cancelled) o We can offer a 50% discount off the balance of the contract which expires in February [redacted] and accept a final payment of $ [redacted] · We are willing to work with [redacted] and honor one of the (3) options presentedWe will also need to receive a written cancellation letter from [redacted] in order to fulfill the terms of the agreement Please feel free to contact us at (800) 669-Monday through Friday, 6:AM to 5:PM, Pacific Time Sincerely, SAFE Security PO Box San Ramon, CA

Complaint: [redacted] I am rejecting this response because: this is unacceptable, they will repay us the full amount that was debited from our account or I will pursue this issue furtherThey have NOT supplied documentation stating only one year can be refunded.Sincerely, [redacted]