Aero Completions LLC

A check was mailed to the customer in [redacted] and it was returned as “undeliverable – wrong address” A call was placed to [redacted] today and the address was confirmed to be correct Check is being resent today

Initial Business Response / [redacted] (1000, 5, 2015/07/28) */ Account Number: #XXXXXXX Customer: [redacted] In regards to customer XXXXXXX, our record indicates the following: · On March 26, [redacted] signed a contract with SAFE Security Alarm LLC, for the initial term of monthsThis agreement automatically renews for successive one (1) year to year renewal terms, unless cancelled by either party in writing no less than days prior to the end of the their current term · SAFE Security will honor Mrs [redacted] request to cancel provided she send us the remaining balance of the initial contract terms in the amount of $2, · As of 7/27/SAFE Security has not received the cancellation letter from Mrs [redacted] · If Mrs [redacted] does not comply with the balance of contract, she can continue to make payments of $including sale tax until March 26, · After carefully reviewing all documentation in your file, SAFE Security has made the decision to hold Mrs [redacted] accountable for the remaining balance of $2, · If you would like a copy of your contract on file please let us know · SAFE Security goal is to resolve your concern in a timely matter · Please be advised, SAFE Security has taken action on your complaint and this issue will be resolved immediately Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed Thank you, [redacted] Fax: XXX- XXX-XXXX Email: [redacted] @safesecurity.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am willing to pay the current account balance of $I do not want to remain with this company as a customer due to the lack of adequate service (both in customer service and safety) I will not pay over $and bullied into a remaining contract from a company that does not take of its customers

Initial Business Response / [redacted] (1000, 5, 2015/07/28) */ Account Number: XXXXXXX Customer: [redacted] In regards to customer XXXXXXX, our record indicates the following: On May 27, [redacted] signed a contract with Intercontinental Security LLC, for the initial term of monthsThis agreement automatically renews for successive one (1) year renewal terms, unless cancelled by either party in writing no less than days prior to the end of the their current term This agreement automatically renews for successive one (1) year renewal terms, unless cancelled by either party in writing no less than days prior to the end of the their current term SAFE Security has received Mr [redacted] written request to cancel services on 2/19/ SAFE Security will honor Mr [redacted] request to cancelSAFE Security will has cancelled this account effective immediately · Please be advised, SAFE Security has taken action on your complaint and this issue will be resolved immediately Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed Thank you, [redacted] Premier Supervisor [redacted] XXXXX Tel: XXX-XXX-XXXX, ext [redacted] Fax: XXX- XXX-XXXX Email: [redacted] @safesecurity.com

July 11, Re: Account # [redacted] Case# [redacted] We are in receipt of the written complaint regarding account # [redacted] and have listed our response below to address the statements within the complaint and provided our resolution [redacted] On June 20, 2014, [redacted] signed a year contract with SAFE Security in order to receive an upgrade to his alarm systemOn this new contract that was signed, [redacted] also received a lower monthly rate on the servicesThe bill was decreased from $ [redacted] per month down to $***The initial terms of this agreement expires in June [redacted] We are willing to work with [redacted] and offer (2) options of resolutionWe will charge $ [redacted] for the upgrade that was done in June and default back to the terms of the [redacted] contract we have on fileThis contract has an automatic annual renewal clause in which the terms expire in November If [redacted] agrees to this option, there will be a 50% discount applied to the final balance of the agreement and the payoff would be $***If this option is chosen, the total amount to be paid to SAFE Security will be $ [redacted] [redacted] The 2nd option is to continue with the terms of the most recent contract that was signed on June 20, and [redacted] will be obligated to pay the remaining contract balance of [redacted] We will also need to receive a written cancellation letter from [redacted] in order to fulfill the terms of the agreement Please feel free to contact us at [redacted] Monday through Friday, 6:AM to 5:PM, Pacific Time Sincerely, SAFE Security [redacted] ***

SAFE Security spoke with [redacted] on 01/26/*** At that time, we advised [redacted] of the cancellation process in which the year initial terms would expire in [redacted] and a signed written notice of cancellation would need to be submittedSAFE Security did not receive a written cancellation notice SAFE Security will honor the request to cancel service and this Revdex.com complaint will serve at the written notice of cancellation This account will be cancelled without any further payments required and there will not be a refund issued

Initial Business Response / [redacted] (1000, 5, 2015/06/18) */ Revdex.com Response: In regards to customer XXXXXXX, our record indicates the following: On October 29, [redacted] signed a contract with Pinnacle Security LLC, for the initial term of monthsThe initial terms ends on April 29, This agreement automatically renews for successive one (1) year renewal terms, unless cancelled by either party in writing no less than days prior to the end of the their current term -Mr [redacted] called SAFE Security on May 23, with his initial request for cancellationSAFE Security had not received a written request from Mr [redacted] requesting to cancel services -SAFE Security will honor Mr [redacted] request to cancelEffective 4/30/SAFE Security has cancelled the account -As of SAFE Security has received the cancellation letter from Mr [redacted] we will apply the letter to the account 5/5/ -SAFE Security goal is to resolve your concern in a timely matter Please be advised, SAFE Security has taken action on your complaint and this issue will be resolved immediately Thank you, [redacted] Premier Supervisor P.OBox [redacted] CA XXXXX Tel: XXX-XXX-XXXX, ext [redacted] Fax: XXX- XXX-XXXX Email: [redacted] @safesecurity.com www.safesecurity.com

Complaint: [redacted] I am rejecting this response because: This company has NEVER been timely in addressing ANY mannerI called on [redacted] regarding my system not working, and I STILL do not have a service date (it is now ***7)What company takes A MONTH to service their equipmentNO other utility company takes even close to this amount of timeAt this time, I have been forced to find a servicer on my own to fix this equipment (I have not gotten a call from ANYONE affiliated with this company - dealers or employees in DAYS)Managers are very cavalier about system not working ("Nobody knows that your system isn't working" is the response I got to my concern about if a burglary happens and (of course) the police is not dispatched)It is clear that this company, because they think they have me over a barrel with this questionable contract, feels that they can treat me any kind of wayAmicability is over and done as this company has had SEVERAL chances to correct these issues and has refused; I would like to be released Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meSincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/12/18) */ SAFE Security acquired (purchased) the security agreement from Pinnacle Security on 2/4/ Contract Terms: 07/2009, months, auto renewal month, unless cancelled in writing no less than days prior to end of the then-current term On 9/7/customer contacted SAFE Security to pay the balance due at that time of $and requested to cancel serviceThe customer was advised to send in a cancellation letterVerbal cancellations are not accepted Per the contract agreement, the alarm provider needs to receive a cancellation letter from the customer in order to cancel serviceThe customer did not send a cancellation letter in September 2015, therefore the account was not cancelled On 11/16/15, SAFF Security received a cancellation letter from the customer The account has been submitted for cancellation No additional monies are due from the customer and the account has been submitted for cancellation The cancellation process may take up two billing cycles to be completed, so please disregard invoices/statements you may receive during this period Thank you

Revdex.com: I finally received in the mail, the written confirmation from SAFE Security that my account was closed and there is a zero balancePlease feel free to close the complaint However, that said, you should strongly reconsider their A+ ratingA company who has complaints in years and out of negative reviews really shouldn’t have that kind of ratingIt devalues the Revdex.com in many waysSincerely, [redacted]

The existing contract has an automatic annual renewal clause that would expire in [redacted] *** In order to fulfill the terms of the agreement, the final payment of $ [redacted] was paid The account has been cancelled, no further payments are required and no refund is due

Initial Business Response / [redacted] (1000, 5, 2015/10/13) */ Account Number: #XXXXXXX Customer: [redacted] In regards to customer XXXXXXX, our record indicates the following: [redacted] On July 12, [redacted] signed a contract with Siren Security Alarm LLC, for the initial term of monthsThis agreement automatically renews for successive one (1) year renewal terms, unless cancelled by either party in writing no less than days prior to the end of the their current term [redacted] Mr [redacted] called SAFE Security on 09/16/stated he wanted to cancel service and did not want to transfer to a new locationMr [redacted] was then informed of the existing annual renewal of the contract that is on fileMr [redacted] was also advised the contract will expire in July [redacted] Mr [redacted] stated he did not want to pay for a service that he would not be usingAt that point, Mr [redacted] was advised of all options: Transfer of service (customer declined), advise New Home Owner can put account into their names which would cancel his contract terms with Safe Security (customer declined) and the final option would be to pay through the end of the existing terms of the contract (customer declined) [redacted] SAFE Security offered a copy of the contract in which Mr [redacted] and his wife signed agreeing to the terms and conditionsMr [redacted] requested the copy of the contract be emailed to: [redacted] @gmail.comA copy of the contract was emailed to Mr [redacted] on 09/16/Mr [redacted] was also advised to send in a cancellation letter with his signature which is also needed in order to cancel the accountMr [redacted] scanned and emailed the cancellation letter to Safe Security and it was received on 09/17/ [redacted] After reviewing Mr [redacted] file and account our records show Mr [redacted] is responsible to pay the remaining balance of the contract terms through July As of today, the balance of the contract is $ [redacted] SAFE Security goal is to resolve your concern in a timely matter [redacted] Please be advised, SAFE Security has taken action on your complaint and this issue will be resolved immediately Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed

RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. In addition thank you for your assistance in this matter and I appreciate the timely response from SAFE Security. I will attempt to contact the third party dealer [ [redacted] ] as to their position regarding this matter.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: On [redacted] ***, I wrote a letter to Safe Security Cancellation Department cancelling my alarm service (Customer Account Number [redacted] ), and I stopped payment with my bank Then I received another bill from them ion [redacted] **, ***, and I wrote them again that I had cancelled my account on [redacted] *** I paid them $ [redacted] on [redacted] *, [redacted] by a direct payment from my bank I paid them $ [redacted] again on [redacted] *, ***, and I paid them $ [redacted] on [redacted] *, *** At that time, I called them and talked to [redacted] and told him I stopped payment to them I don't think they understand the word "cancellation." I ignored their monthly bills until I wrote to you Enough is enough!!!!!!!!!!!!!!!! I DO NOT OWE THEM ANYTHING!!!!!! Sincerely, [redacted]

SAFE Security has honored the request of the [redacted] to cancel services and the account reflects a zero balance

RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted] ***

We stand by our original decision In order to cancel service, the terms of the agreement must be fulfilled Please submit the final payment of $ [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/09/15) */ Revdex.com Response: [redacted] - Case# XXXXXXXX Re: [redacted] - Customer # XXXXXXX Contract Terms: 05/09, months,, auto renewal for successive month (Renewal Term) unless cancelled in writing no less than days prior to end of the contract term SAFE Security acquired the security agreement from Pinnacle Security on 2/4/ On 7/9/15, SAFE Security received a cancellation letter from the customer No monies are due from the customer The contract terms have been satisfied The account has been submitted for cancellation Please disregard invoices/statements you may receive during the cancellation processIt may take up to two billing cycles for the cancellation process to be completed Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you

May 27, [redacted] Re: Account # [redacted] We are in receipt of the written complaint regarding account # [redacted] and have listed our response below to address the statements within the complaint and provided our resolution We have carefully reviewed all notations, documentation as well as the contract associated to this SAFE accountThis is the results of our investigation: [redacted] SAFE Security purchased this account through a bulk acquisitionWe will return the account to the original seller [redacted] We will honor [redacted] request and will have no further obligations to SAFE Security SAFE Security’s goal is to resolve customer concerns in a timely matter Please feel free to contact us at (800) 669-Monday through Friday, 6:AM to 5:PM, Pacific Time Sincerely, SAFE Security PO Box 5** San Ramon, CA 94583Tell us why here

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me MsSonia a supervisor from SAFE Security called me on April 5, at noon, and informed me that the two invoices totaling $ [redacted] will be cancelled Thank you for your help on this matter.Sincerely, [redacted] ***