Aero Completions LLC

Complaint: 11846180I am rejecting this response because: As I told Althena on the phone yesterday, the second account was set up on [redacted] 16, [redacted] AFTER we filed bankruptcy as a BRAND NEW account, the new account # [redacted] is NOT included in the bankruptcy the old account is This needs to be straightened out immediately, I gave her this information last night, she stated she would check into it and call me back The acct # referenced on the bankruptcy is # [redacted] They can NOT be taken off the chapter (for the old account) and the new account isn't listed on it If they are going to continue to claim this than they need to refund my the $ [redacted] I paid in AUGUST for the NEW service BY LAW the only thing I can include in the bankruptcy is bills prior to my filing date of [redacted] 14, ***!!! Sincerely, [redacted] ***

A copy of the response has been sent US mail on ** [redacted] to the customer [redacted] **, [redacted] Re: Account# [redacted] Complaint# [redacted] Customer: [redacted] & [redacted] We are in receipt of the written complaint regarding account # [redacted] have listed our response below to address the statements within the complaint and provided our resolution [redacted] SAFE Security has honored [redacted] & [redacted] ’s request to cancel services and the account reflects a zero balanceA copy of this letter has been sent to the customer for confirmation Please feel free to contact us at (800) 669-Monday through Friday, 6:AM to 5:PM, Pacific Standard Time Sincerely, [redacted] SAFE Security [redacted] ***, [redacted] ***

The alarm account of [redacted] with SAFE Security is cancelled. No further action will be required.

Initial Business Response / [redacted] (1000, 5, 2015/11/28) */ SAFE Security does not have a sales team in ***, but we do acquire contracts from security companies in ***Prior to acquiring the contract, we contacted Ms [redacted] and she confirmed she was a satisfied customerWe were unaware of any issues at the time the account was transfered to SAFE In order to cancel security, SAFE typically requires written documentation from the contract signerWhen Ms [redacted] 's daughter contacted us requesting to cancel, we provided options to cancel the security without having something in writing from Ms [redacted] To date, we have not received verbal or written confirmation from Ms [redacted] confirming she does not want security, documentation confirming Ms [redacted] moved or documentation authorizing her daughter to cancel Ms [redacted] 's security Based on all information received, as an exception, SAFE has decided to transfer the contract baack to the originating security company without the requested documentationWe are in the process of canceling the billing

Initial Business Response / [redacted] (1000, 5, 2015/08/31) */ Date: August 31, Revdex.com Response: [redacted] - Case# XXXXXXXX Re: [redacted] - Customer # XXXXXXX Contract Terms: 08/10, months, automatically renew for year, unless cancelled by either party in writing no less than days prior to the end of the then current termContract expired on 02/28/ SAFE Security acquired the security agreement from Pinnacle Security on 2/4/ Please see attached security agreement Page 1, Paragraph Certain Terms and Conditions, Section 2.3, Sentence 2: This agreement shall automatically renew for successive year renewal terms unless cancelled by either party in writing no less than days prior to the end of the then-current term A cancellation letter needed to be received by 02/13/14, in order for the original contract term not to auto renew which was scheduled to expire on 02/28/Since a cancellation letter was not received, the account automatically renewed for year with a new expiration date of 02/28/ On 10/9/14, SAFE Security received a signed cancellation letter from the customer The customer signed the security agreement acknowledging that she understood the terms and conditions of the agreementThe customer is responsible for the terms of the contract agreement and for monthly monitoring services through the end of contract term of 2/28/Although the customer voluntary removed our system, it does not release her from the legal binding security contract agreement The account balance is $is for monitoring services that have been billed from 11/through 8/31/The account will continue to be billed for monitoring services each month until cancelledThe customer only owes for monitoring services thru 2/28/in the amount of $ The remaining balance will be credited back on the account once it has been cancelled To resolve this issue, SAFE Security will need to receive the balance of contract payment in the amount of $Once the payment is received, the account will be submitted for cancellation Until the balance of contract payment is sent to SAFE Security, the customer will be held to the contract terms Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was not aware of an automatic renewal provision and should have been informed of this provision when I originally requested the cancellation the first timeI was told that I had to wait for the original contract to end before I could cancelThis is what I didI waited for the contract to endAs far as the $167.77, when I cancelled the agreement, my account was overpaid by $32.00, this should have been deducted from the $If Safe send an invoice for $135.77, I will pay this amount to put this maatter to rest Final Business Response / [redacted] (4000, 9, 2015/09/04) */ Revdex.com Response: [redacted] - Case# XXXXXXXX Re: [redacted] - Customer # XXXXXXX SAFE Security is responding to your rebuttal dated 9/2/ SAFE Security is standing by its original response sent to the Revdex.com dated 8/31/ Contract Terms: 08/10, months, automatically renew for year, unless cancelled by either party in writing no less than days prior to the end of the then current termContract expired on 02/28/ SAFE Security acquired the security agreement from Pinnacle Security on 2/4/ Please see attached security agreement Page 1, Paragraph Certain Terms and Conditions, Section 2.3, Sentence 2: This agreement shall automatically renew for successive year renewal terms unless cancelled by either party in writing no less than days prior to the end of the then-current term A cancellation letter needed to be received by 02/13/14, in order for the original contract term not to auto renew which was scheduled to expire on 02/28/Since a cancellation letter was not received, the account automatically renewed for year with a new expiration date of 02/28/ On 10/9/14, SAFE Security received a signed cancellation letter from the customer The customer signed the security agreement acknowledging that she understood the terms and conditions of the agreementThe customer is responsible for the terms of the contract agreement and for monthly monitoring services through the end of contract term of 2/28/Although the customer voluntary removed our system, it does not release her from the legal binding security contract agreement The account balance is $is for monitoring services that have been billed from 11/through 8/31/The account will continue to be billed for monitoring services each month until cancelledThe customer only owes for monitoring services thru 2/28/in the amount of $ The remaining balance will be credited back on the account once it has been cancelled To resolve this issue, SAFE Security will need to receive the balance of contract payment in the amount of $Once the payment is received, the account will be submitted for cancellation Until the balance of contract payment is sent to SAFE Security, the customer will be held to the contract terms Final Consumer Response / [redacted] (4200, 11, 2015/09/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I also will stand on my counter offerIf this is not acceptable, then I have nothing else to offer

Complaint: [redacted] I am rejecting this response because: There is no automatic renewal in any contract as I did not sign with this company They took this over from another company and I was never notified that there was of any kind of automatic renewal clause which is fraud on the part of this company I have contacted the [redacted] Attorney General's office and they will be in contact with the company about this as I will not pay this fee for something I did not personally sign If they will not shut off service without this payment I will then be contacting an attorney and am seriously considering a class action lawsuit against this company and I will be charging them with fraud If they attempt to try to ruin my credit record they will find themselves in a lawsuit I will also pbe notifying the media about this as well as posting on Facebook and Twitter Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

SAFE Security spoke with [redacted] on [redacted] At that time, we advised [redacted] of the cancellation process in which he was required to submit a 30day signed written notice of cancellation per the terms of his contractThe written notification of cancellation has never been received from the customer SAFE Security will make an exception and honor the request to cancel service and this Revdex.com complaint will serve at the written notice of cancellation This account will be cancelled without any further payments required

Initial Business Response / [redacted] (1000, 5, 2015/11/04) */ Account Case Number: #XXXXXXXX Customer: [redacted] In regards to customer #XXXXXXX , our record indicates the following: [redacted] On May 16, [redacted] signed a contract with Safe Security, for the initial term of months This agreement automatically renews for successive one (1) month to month renewal terms, unless cancelled by either party in writing no less than days prior to the end of the their current term [redacted] SAFE Security will not honor [redacted] request to cancel and will hold the customer to the terms of the contract [redacted] SAFE Security received cancellation letter October 29, [redacted] SAFE Security records show SAFE talked to [redacted] 10/27/when customer requested that SAFE cancel account because [redacted] no longer lived at that address [redacted] moved and did not inform SAFE of the plans to move or what options are available to customer that relocate [redacted] SAFE Security goal is to resolve your concern in a timely matter

Complaint: [redacted] I am rejecting this response because: Thank you for the response, however due to the challenges and difficulties I've had communicating with SAFE and the uncertainty in the meaning of this response I reject it Please provide me a formal notice in writing that my contract has been terminated I do know specifically what it means that my contract has been transferred back to the originating security company Is the contract still active with them? Are they still billing me?, etc Please provide additional detail and a written notice for my records the contract has been terminated Sincerely, [redacted]

June 1, ***
*** *** *** *** *** ** *** ** ***
Re: Account# ***
Dear Mr.*** ***,
Please let this serve as written confirmation that we are cancelling your account and updating the records to reflect a $balance
SAFE Security’s goal
is to resolve customer concerns in a timely manner
Please feel free to contact us at (800) 669-Monday through Friday, 6:00AM to 6:00PM, Pacific Standard Time
Sincerely,
SAFE Security
PO Box
San Ramon, CA

Complaint: ***I am rejecting this response because: I still feel bullied into paying for 4mo of service to have it shut off
I made a payment to keep this dispute from damaging my creditAm I entitled to be sent a copy of the agreement sign by me.
Sincerely*** ***

Dear *** *** *** * *** *** *** ** ***
Please let this serve as written confirmation of your cancelled account that reflects a $balance
SAFE Security’s goal is to resolve customer concerns in a timely manner
Please feel free to contact us at *** *** Monday through
Friday, 6:00AM to 6:00PM, Pacific Standard Time
Sincerely,
Cancellation Department
*** *** *** *** *** *** *** *** *** *** ** *** ** *** ** *** *** *** *** *** *** **
“Keeping you SAFE for over years”

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** *** ***

Complaint: ***I am rejecting this response because:
It is true that several of the alarms involved people who were doing work at our house; however, in many of these cases, it was through no fault of the workers, but was due to faulty equipment and sensors that did not recognize when the doors were closed Again, the issue is that we have had so many alarms that our municipal police department will no longer respond to any alarms going forward
Additionally, our experience has been that on separate occasions, SAFE has promised to assign a technician to our case, and then failed to actually have anyone contact us In each of these cases, the onus fell back on us as the customer to follow up repeatedly with SAFE (after waiting several days for a technician to contact us) until finally asking for a direct contact number for said technician and contacting them ourselves This is a breach of contract on SAFE's part and a failure to live up to its end of the contract
The last technician also still has not installed or called about the glass break sensor that we requested This request was made both 1) to SAFE when we called to set up an appointment, as well as 2) to the technician himself Again, this is a breach of contract on SAFE's part, as they have failed to provide equipment
Finally, we have now had the following pieces of equipment all fail in just less than years since we signed the contract: two door sensors, the babattery, and now the motion sensor In other words, every single item SAFE has installed (other than the keypad) has failed two years or less into the contract To begin with, I believe there is an implied warranty of merchantability that applies to SAFE's equipment, that has been breached, as the reasonable expectation would be that the equipment last longer than a year (in the case of the battery) or two (in the case of the sensors) And again, I have covered (above) how unresponsive and negligent SAFE has been when it comes to actually following through on scheduling service This is a breach of contract on SAFE's part
My $** monthly monitoring charge entitles me as the consumer to a level of customer service to which I have been repeatedly denied, and again, because of the faulty equipment, my family is now in danger of not having police respond to any alarms going forward, which defeats the purpose of having an alarm The consumer should be protected against this company not living up to its agreements Therefore, it is only fair that the contract be terminated without the customer owing anything further
Sincerely,*** ***

October 28, ***
Re: Account #***
Complaint# ***
Customer: *** ***
We are in receipt of the written complaint regarding account #*** and have carefully reviewed all notations, documentation as well as the contract associated to this
SAFE Security
account
* SAFE Security will honor the request of *** *** *** and cancel the account
* A refund in the amount of $*** will be issued to the customer
A copy of this letter will be sent to the customer to serve as confirmation the account has been cancelledPlease feel free to contact us at (800) 669-Monday through
Friday, 6:AM to 6:PM, Pacific Standard Time
Sincerely,
Althena Peet
SAFE Security
PO Box
San Ramon, CA

August 15, ***
Re: Account# ***
Complaint# ***
We are in receipt of the written complaint regarding account #*** have listed our response below to address the statements within the complaint and provided our resolution
* SAFE Security has
honored*** *** *** request to cancel services and the account reflects a zero balance
Please feel free to contact us at (800) 669-Monday through Friday, 6:AM to 5:PM, Pacific Time
Sincerely,
SAFE Security
PO Box
San Ramon, CA

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Initial Business Response /* (1000, 5, 2015/09/18) */
*** ***
XXXXX *** *** Drive
*** ** XXXXX
Re: Account #***-*** ***:
We are in receipt of the written complaint regarding account #XXXXXXX and have listed our response below to address the statements within the
complaint
We have carefully reviewed all notations, documentation as well as the contract associated to SAFE account #XXXXXXXWe have enclosed a copy of your original contract as well to validate the contract terms that were discussed with the said customer
Regarding the statement of; "They have never serviced our equipment in all these years."
We have reviewed all notations, conversations and correspondence reflective of the account history and have found no reference made to any issues regarding the system and/or equipmentSAFE Security records indicate that we did not receive any notification regarding servicing the existing equipment associated to account #XXXXXXX
Regarding the statement of: I've tried to cancel throughout the years but they said I was locked into a contractI mailed in a cancellation letter (the contract was up in May)" and "I mailed in another letter of cancellation."
The most recent contract terms that went into effect as of December 21, stated an initial term of months with an automatic renewal for successive (1) year "renewal" terms, unless cancelled in writing no less than days prior to end of the contract termAfter careful review of said account and the associated contract terms, SAFE Security had not been notified of any cancellation request until January 7, and since this date, has not received the necessary documentation to cancel the accountBased upon the notations in the account history regarding a conversation the customer had with a SAFE representative on January 7, at 6:am PST concerning cancelling the account, the SAFE representative advised customer of the appropriate contract terms and appropriate process for cancelling the accountThe terms as of January 7, were advised as follows; 12/21/effective date of your most recent contract that was in effect with a renewal date of 6/21/based upon the month term reflected on your contractThe customer was advised of these contract terms
SAFE Security's goal is to resolve your concern in a timely matter
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed
Initial Consumer Rebuttal /* (3000, 7, 2015/09/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In December 2011, I never signed for the contract, they just renewed itBecause I missed sending in a cancelation letter a month in advance, they renewed me for another yearsThat's ridiculous! This time I mailed in a cancelation way in advance and talked to numerous customer service representatives about cancelingMy Verizon bill will show the numerous amount of times that I called and it should be on record from safeSafe would also not come out to install a monitor on our sliding door or lower my billThey are the worst company ever and I will not be bullied by them anymore! I will not pay the billI will proceed with getting a lawyer if they do not concedeCompanies just can't keep renewing contracts without the customers permission
Final Business Response /* (4000, 9, 2015/10/01) */
Revdex.com Response: *** *** - Case# XXXXXXXX
Re: Kristi *** - Customer # XXXXXXX
SAFE Security is responding to your rebuttal response dated 9/21/
SAFE Security is standing by its original response sent to the Revdex.com regarding this customer on 9/18/
Thank you
Final Consumer Response /* (4200, 13, 2015/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We are now seeking an attorneyThank you Revdex.com for trying to resolve this matter in a civilized way

SAFE Security has honored the request of *** *** to cancel services and the account reflects a zero balance