Aero Completions LLC

Initial Business Response / [redacted] (1000, 5, 2015/07/22) */ Good Morning, Account Case Number: #XXXXXXXX Customer: [redacted] In regards to customer #XXXXXXX , our record indicates the following: · On September 13, [redacted] signed a contract with Pinnacle Security, LLC, for the initial term of monthsThis agreement automatically renews for successive one (1) year to year renewal terms, unless cancelled by either party in writing no less than days prior to the end of the their current term · SAFE Security will honor [redacted] ' s request to cancel · SAFE Security received cancellation letter November 17, · SAFE Security records show SAFE reached [redacted] 11/17/and customer requested that SAFE cancel account because Mr [redacted] was unable to continue service due to cost ·SAFE Security records show SAFE last reached [redacted] 07/22/when customer stated that SAFE was unable to cancel his service earlier due to SAFE not locating the original cancellation letter · [redacted] on 07/22/provided confirmation of original cancelation letter that was sent 11/17/at 10:02am from [redacted] @gmail.com ·Mr [redacted] stated that he will rescind Revdex.com compliant after receiving email stating that SAFE will cancel agreement per customers request · SAFE Security goal is to resolve your concern in a timely matter Thank you, [redacted] Retention Supervisor [redacted] XXXXX Tel: XXX-XXX-XXXX, ext [redacted] Fax: XXX- XXX-XXXX Email: [redacted] @safesecurity.com

Initial Business Response / [redacted] (1000, 5, 2015/12/17) */ Your monitoring account with SAFE Security(r) has been cancelledAll monitoring and billing will be deactivated We regret losing you as a SAFE Security customer We apologize for any inconvenience we may have caused If you have any further questions, please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 6:PM, Pacific Standard Time Sincerely, Cancellation Department Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) As long as SAFE Security has deactivated my account and stops billing me for a service that was never provided as they say they have, thank you, I accept the response

July 29, [redacted] Unit [redacted] Re: [redacted] Dear [redacted] ***, This is notice that your account with SAFE Security has been cancelledYour account balance is $and you will no longer receive billing correspondence from us If you want to have your alarm disabled so it no longer sends signals from your home to the monitoring station, please contact us and as a courtesy to you we will have a service provider contact you to make the necessary arrangementsBe advised that this will be at an additional cost to youIf you decide not to have your system disabled you will be held responsible for any fees/charges accrued due to excessive signals or alarms received by the monitoring station It is our sincere wish that you consider returning to SAFE as your monitored security providerWe believe that monitored security is a wise addition to your home and family protection planYou may continue to refer your friends and family to SAFE as well, to take advantage of special offersPlease visit our award winning web site at www.safesecurity.com for more information When you are ready to re-connect, install a new system or refer a friend, or have additional questions contact us at (800) 669- Sincerely, SAFE Security

Complaint: [redacted] I am rejecting this response because: I did test my system daily Every night I armed my system and the system responded that all sensors where detected and armed Provide me with the monitoring report or give me back my money that was paid to have system monitored.Sincerely,Stoney ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

We are a security company SAFE Security has a verification process in place in which specific questions are asked and the answer provided by the “customer” has to match what we have on file before we provide proprietary information or make any changes to an account If the customer can not provide an answer that matches, we do explain that we are unable to proceed any further until verification is completed · The name and address we have on the existing contract does not match the information shown on this Revdex.com complaint In order to cancel the account, we will need to receive a written cancellation letter that contains the following: Name and address on the contract Brief cancellation statement Signature of responsible party (signee of contract) Current monthly charge Current method of payment (verify last 3-digits of account number) Mailing address: SAFE Security PO Box San Ramon CA

SAFE Security has refunded the amount of $ [redacted] and $ [redacted] to the customer’s [redacted] credit card We have spoken with [redacted] and provided the reference numbers of each credit transaction The [redacted] card has been deactivated

We stand by our decision to hold [redacted] to the terms of the contractIf she would like to cancel the alarm service, the past due amount of $ [redacted] would need to be paid which would fulfill the terms of the agreement through [redacted] ***

SAFE Security has honored the request of Ingenuity IEQ to cancel services and the account reflects a zero balance

Initial Business Response / [redacted] (1000, 5, 2015/10/23) */ Re: Account #XXXXXXX [redacted] , [redacted] E [redacted] Avenue [redacted] XXXXX We are in receipt of the written complaint regarding account #XXXXXXX and have listed our response below to address the statements within the complaint and provided our resolution We have carefully reviewed all notations, documentation as well as the contract associated to SAFE account #XXXXXXX We have reviewed all notations, conversations and correspondence reflective of the account history and have never received a cancellation requests until this point, therefore we are unable to process a refund due to the terms and conditions of the contractWe are in receipt of the customer's complaint received 10/14/and therefore we will cancel the contract and thereby cancel this customer's account effective immediately SAFE Security's goal is to resolve customer concerns in a timely matter Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) TWIMC: I expect to be cleared of any future charges including being sent to the Credit Bureau as this company still seems to think I had a contract with them? They acquired my account because the prior company filed bankruptcy, and assumed I was under contractMy contract with Pinnacle had been completed since Augof 2012, I have my documents as proofI feel this company owes my money for not monitoring my home as they should haveThey had no idea that the equipment had been removed therefore they couldn't of been monitoring my home Thank you [redacted] M [redacted] XXX-XXX-XXXX Final Business Response / [redacted] (4000, 9, 2015/11/05) */ Re: Account #XXXXXXX [redacted] , [redacted] XXXXX We are in receipt of the written complaint regarding account #XXXXXXX and have listed our response below to address the statements within the complaint and provided our resolution We have carefully reviewed all notations, documentation as well as the contract associated to SAFE account #XXXXXXX We have reviewed all notations, conversations and correspondence reflective of the account history and have never received a cancellation requests until this point, therefore we are unable to process a refund due to the terms and conditions of the contractWe are in receipt of the customer's complaint received 11/2/and are confirming that this account has been cancelled and there will be no future charges including being sent to the credit bureau SAFE Security's goal is to resolve customer concerns in a timely matter Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me since they confirm my account is cancelled and there is no payments due from me now or in the futureSincerely, [redacted] ***

July 11, [redacted] Re: Account # [redacted] Case# [redacted] We are in receipt of the written complaint regarding account # [redacted] and have listed our response below to address the statements within the complaint and provided our resolution [redacted] On February 09, ***, [redacted] signed a year contract that contains an automatic annual renewal clause in which the terms will expire in February *** [redacted] We received a phone call from [redacted] on May 05, [redacted] requesting to cancel serviceWe did not receive any prior correspondence from the customer regarding cancellation of the accountIn order to cancel service, we will need to receive a written cancellation letter from [redacted] and a payment of $ [redacted] in order to fulfill the terms of the agreement Please feel free to contact us at (800) 669-Monday through Friday, 6:AM to 5:PM, Pacific Time Sincerely, SAFE Security PO Box San Ramon, CA 94583Tell us why here

August 19, [redacted] Re: Account # [redacted] Complaint Case#: [redacted] Customer: [redacted] We are in receipt of the written complaint regarding account # [redacted] and have listed our response below to address the statements within the complaint and provided our resolution We have carefully reviewed all notations, documentation as well as the contract associated to this SAFE accountThis is the results of our investigation: [redacted] SAFE Security will honor the request to cancel service and this Revdex.com complaint will serve as the written notice of cancellation [redacted] This account will be cancelled without any further payments required Please feel free to contact us at (800) 669-Monday through Friday, 6:AM to 5:PM, Pacific Standard Time Sincerely, SAFE Security PO Box San Ramon, CA

Complaint: [redacted] I am rejecting this response because:Sincerely,Sally [redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)I have sent notification via mail, email, phone, and even faxed [redacted] posted on the site the others fax numbers did not workthey don't respond and who knows what happens to your letterwhat a mess.SINCE you are able to communicate with them tell them that "THIS SERVES as a WRITTEN NOTICE to CANCEL MY SERVICE BEFORE AUTO RENEWAL!!!!" and I want confirmations from them the date it is canceled as well! as they said March one year and MAY last yearcustomer support??? WOW

Revdex.com:Option is the one we have been demanding ever since we discovered the company was trying to charge us for each technician call out that had failed Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Good Evening, I’m writing to inform you Safe Security and I have resolved this issue I did take option and paid [redacted] in order to cancel servicesPlease cancel Compliant [redacted] [redacted] received the termination request and processed my final payment and ensured me that everything was good to go [redacted] did a great jobSincerely, [redacted] ***

September 20, [redacted] Re: Account # [redacted] Case# [redacted] Customer: [redacted] [redacted] [redacted] [redacted] , Thank you for bringing this matter to our attention SAFE Security does not have a sales team in Arlington, but we do acquire contracts from the local security companies in the Arlington area Based on all the information received, SAFE has transferred the contract back to the originating security company We have canceled the billing for account # [redacted] Please feel free to contact us at (800) 669-Monday through Friday, 6:AM to 5:PM, Pacific Time Sincerely, SAFE Security PO Box San Ramon, CA

August 10, [redacted] Re: Account# [redacted] Complaint# [redacted] We are in receipt of the written complaint regarding account # [redacted] have listed our response below to address the statements within the complaint and provided our resolution We apologize for the inconvenience regarding the billing charge of $ [redacted] that was applied to the accountSAFE Security has removed this fee and the account reflects a zero balance Please feel free to contact us at (800) 669-Monday through Friday, 6:AM to 5:PM, Pacific Time Sincerely, SAFE Security PO Box San Ramon, CA

SAFE Security stand by original Revdex.com Response and refund check was resent to verified address