Aero Completions LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

August 2, [redacted] Re: Account # [redacted] Case# [redacted] We are in receipt of the written complaint regarding account # [redacted] and have listed our response below to address the statements within the complaint and provided our resolution [redacted] On March 27, ***, we received a 2year new home owner contractThe initial terms will expire in March ***We have sent a copy of the contract to the customer that reflects the terms of the agreementWe are holding the customer to the terms of the agreement and if [redacted] or [redacted] would like to cancel service, we will need to receive a written cancellation letter with an authorized signatureThere are (7) months left before the initial terms of the agreement are fulfilled and the balance of the contract due will be $ [redacted] Please feel free to contact us at (800) 669-Monday through Friday, 6:AM to 5:PM, Pacific Time Sincerely, SAFE Security PO Box San Ramon, CA

Complaint: [redacted] I am rejecting this response because: I very simple terms, this company is lying It is easy to quote some terms from some year old contract from a different company The simple facts are that I sent this company a letter years ago I obviously have no clue what they did with it By their records, I called them on April 29, *** They told me they needed a letter I sat down and wrote a letter within a few minutes No big deal and I had no reason not to To whom it may concern..................., put a stamp on it and mail it Problem over move on I didn't notice until two years later that they were still taking money out of my account I called them again, by their records on April 11, *** Clearly there was a problem and you would expect that someone at a civilized company would have been willing to work with me I knew for a fact that I sent the letter I also willing accepted that I should have noticed the problem before they had taken an additional $ [redacted] out of my account I did not ask for my money back All I asked for was them to stop They would not accept in any way that maybe it was their fault they couldn't find a letter What I got was attitude from a supervisor who said that I should have followed up on the letter OK, a thousand dollar mistake Stop it and lets move on Still attitude They surely have records that show there was no activity from that account No alarms, no activations, nothing Most of that time we did not even have the landline telephone Now they want an additional $*** Proof that they are lying is from recent contact I have talked to the same lady times in the last week Each time she has promised that a supervisor would call No calls, She also promised to send me a copy of the contract None received This company has clearly taken $ [redacted] out of my pocket for no reason and is not satisfied It wants $ [redacted] more that it knows it did not deserve or earn I know you cannot be a trier of fact but please let me explanation stand Sincerely, [redacted]

Complaint ID# [redacted] MrThomas Orndorff and a supervisor spoke on 3/30/We have resolved the complaintA service ticket is pending scheduling for the system to be upgraded (cell unit)Mr [redacted] Ornforff will be contacted by the service dealer at [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/05/13) */ In regards to customer XXXXXXX, our record indicates the following: · On July 7, customer signed a month contract with Pinnacle SecurityThe initial term ended on July 7, · On July 1, 2010, customer agreed to an Alarm System Installation and Detection Services AgreementThis agreement automatically renews annually on July 20th unless agreement is cancelled in writing by either party at least days prior to the agreement's then-current renewal date · Customer sent a letter requesting cancellation received date of April 15, · SAFE Security will honor customer's request to cancel at the next renewal date of July 20, · SAFE Security is also agreeable to cancel this account immediately, provided the customer pay the remaining balance of contract in the amount of $ Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed Thank you, [redacted] Customer Care Manager Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/14) */ (The consumer indicated he/she ACCEPTED the response from the business.)

RE: complaint ID- [redacted] for Emily [redacted] & Stoney [redacted] Currently your alarm contract is on a month to month status, therefore with the signed cancellation letter that was received on 03/21/we will cancel your alarm account with no final payment due We will not honor a refund because your account contract states that you are required to test your alarm once a month to ensure that your alarm system is properly sending signals into our alarm monitoring station A copy of the contract was requested and sent to your attention for review

We stand by our original decisionSAFE Security has acknowledged the terms of the contract are through [redacted] ***In order to cancel service and fulfill the terms of the agreement, please submit the payment of $to SAFE Security

June 1, [redacted] Re: Account # [redacted] We are in receipt of the written complaint regarding account # [redacted] and have listed our response below to address the statements within the complaint and provided our resolution We have carefully reviewed all notations, documentation as well as the contract associated to this SAFE accountThis is the results of our investigation: [redacted] If you would like to cancel the alarm service, please submit a written cancellation letter including your signature along with a final payment of $ [redacted] [redacted] Please be advised, SAFE Security has taken action on the complaint and will hold the customer to the terms of the contract SAFE Security’s goal is to resolve customer concerns in a timely matter Please feel free to contact us at (800) 669-Monday through Friday, 6:AM to 5:PM, Pacific Time Sincerely, SAFE Security PO Box San Ramon, CA 94583Tell us why here

Initial Business Response / [redacted] (1000, 5, 2015/10/09) */ Account Case Number: #XXXXXXXX Customer: SAFE ACQUISITIONS DEPT In regards to customer #XXXXXXX , our record indicates the following: [redacted] As of 10/09/SAFE has been unable to locate a contract for the above account number [redacted] SAFE Security has no contract to cancel [redacted] SAFE Security goal is to resolve your concern in a timely matter

July 18, [redacted] Re: Account # [redacted] Case# [redacted] We are in receipt of the written complaint regarding account # [redacted] and have listed our response below to address the statements within the complaint and provided our resolution [redacted] On May 07, ***, *** [redacted] signed a 36month contract that contains an automatic annual renewal clause in which the terms will expire in May *** [redacted] We received a phone call from [redacted] on March 07, [redacted] requesting to cancel serviceWe did inform [redacted] of the terms, cancellation process and the amount to pay in order to cancel serviceThe balance of the contract was never paid and a cancellation letter was not received [redacted] has spoken with SAFE Security Collection representatives several times and when advised of the amount that needs to be paid, she declined to make the payment and has stated that she feels she does not and will not pay [redacted] The contract has renewed for another year because the terms of the cancellation process has not been metIn order to cancel service, we will accept this letter of complaint as the written cancellation letter and a payment of $ [redacted] will need to be submitted to SAFE Security in order to fulfill the terms of the agreement Please feel free to contact us at (800) 669-Monday through Friday, 6:AM to 5:PM, Pacific Time Sincerely, SAFE Security PO Box San Ramon, CA 94583Tell us why here

Complaint: [redacted] I am rejecting this response because I have not yet received anything in writing confirming the closure of my account via the U.Smail or via email, as of today, [redacted] **I cannot close this complaint until I have, in hand, a written statement of a zero balanceThis should have been done at the beginning of OctoberWhen I asked customer service to send me an email confirmation regarding the closed account, they refusedI will keep the complaint open until I have that written proof.Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/06/24) */ Date: June 23, Revdex.com Response: [redacted] - Case# XXXXXXXX Re: [redacted] - Customer # XXXXXXX APX Alarm Security sold the security contract agreement to CastleRock Security who then sold security contract to SAFE Security on 10/18/ Original Contract Terms: 05/06, years, auto renewal for successive 1year (Renewal Term) unless cancelled in writing no less than days prior to end of the contract term(Please see attached original contract agreement) Please see page 2,Paragragh Assignees and Subtractors; Line We (APX Alarm Security) may transfer or assign this agreement to any other alarm company or as collateral to a financial institution Under U.Slaw, most contract rights are freely assignable, and most contract duties are freely delegable, unless the agreement says otherwiseThis security agreement does not state it cannot be transferable or assignable SAFE Security has received a cancellation letter from the customer SAFE Security received a cancellation letter from the customer As a courtesy SAFE Security will acknowledge that the customer did attempt to cancel service and will not be held to the auto renewal terms No refund will be sent to the customer The account has been submitted for cancellation Please be advised that you may continue to receive invoices as it may take up to two billing cycles to complete the cancellation process Thank you [redacted] Collection Manager Safe Security Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) As I read this response, Safe Security is accepting that I have paid all that I will pay them,did properly submit the paperwork to stop my service, and they will cancel and close my account as I have asked them to do and they will not attempt to obtain any further payments, though it may take a while to stop invoices from showing upSo long as that is the correct understanding, we are in agreementThank you to the Revdex.com for helping to resolve this issue, that I have spent over a year trying to address and should not have required that amount of effort to handle this

This account was created through our third party Dealer Network Provider – Mint Security We will return the account to the original seller and MrsVirginia Smith will have no further obligation to SAFE Security

SAFE Security will honor [redacted] request to cancel services and the account will reflect a zero balance

April 5, 2016Re: Account # [redacted] We are in receipt of the written complaint regarding account # [redacted] and have listed our response below to address the statements within the complaint.We have carefully reviewed all notations, documentation as well as the contract associated to SAFE account # [redacted] We will go ahead and cancel the account according to the recent request of the customerThis will stop the account from automatically renewing.SAFE Security's goal is to resolve customer concerns in a timely matterPlease feel free to contact us at [redacted] Monday through Friday, 6:AM to 5:PM, Pacific Time.Sincerely,SAFE Security [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/07/14) */ Good Afternoon, Account Number: XXXXXXX Customer: [redacted] Case# XXXXXXXX Revdex.com Response: In regards to customer XXXXXXX, our record indicates the following: On June 17, [redacted] signed a contract with Pinnacle Security LLC, for the initial term of monthsThis agreement automatically renews for successive one (1) year renewal terms, unless cancelled by either party in writing no less than days prior to the end of the their current term This agreement automatically renews for successive one (1) year renewal terms, unless cancelled by either party in writing no less than days prior to the end of the their current term SAFE Security has not received a written request from Mrs [redacted] requesting to cancel services SAFE Security will honor Mrs [redacted] request to cancel provided she send us the cancellation letter and remaining balance of contract in the amount of $as negotiated on 5/20/ ·Please be advised, SAFE Security has taken action on your complaint and this issue will be resolved immediately Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed Thank you, [redacted] Premier Supervisor Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/07/14) */ Also when we talked to the representative we were told to pay last month's payment along with cancellation letter which we didThen the next month another bill and a call said our signatures didn't match the contractThere was no agreement for dollars just the final month paymentWe will not pay anything more then what we agreed tooWe have disputed this with the bank and will be receiving our money back

I accepted the company's answer on good faith, since receiving your e-mail with their reply I have not been contacted by them in any manner as they implyIt has been working days since receipt of their reply, should I consider this another sg company and forget the whole thing?

We stand by our decision to hold [redacted] to the terms of the contractIf she would like to cancel the alarm service, the amount of [redacted] would need to be paid in order to fulfill the terms of the agreement

[redacted] Re: Account #: [redacted] Case#: [redacted] Customer: [redacted] We are responding to the most recent message from consumer [redacted] As we previously stated, Ms [redacted] is in the initial terms of the 36month contract that was signed in [redacted] Although the initial terms expire in [redacted] ***, we are willing to release the customer upon receipt of the final payment of $ [redacted] We still have not received the final payment of [redacted] that is needed to close the account Sincerely, SAFE Security PO Box San Ramon, CA

Complaint ID # [redacted] We acquiered the contract [redacted] does not monitor, they provide an app to access in arming and disarming your system and the log of the alarm historySafe Security monitors all of the alarm signals Your contract terms are the following: The initial term of months, effective December 8, 2016, with monthly renewals after the end of the initial termIn order to cancel your agreement you are required to send in a cancellation letter days before the initial or a renewal termWe have received your cancellation letter, although the term has not concluded therefore you have a balance of contract that is remaining in the amount of $Upon receipt of the final balance Safe Security will cancel your alarm services agreement