Aeropostale

Can you please advise where are the items she received? We also show in good faith have refunded another order with a similar issue Thank you, Paul C***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They did not do anything that helped meWhat they suggested was I call the credit card companyI no longer have that credit card, because my computer was hacked, and I had to get a new oneI want my money back that they took from my account without my approval In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We have contacted the customer and advised we are sending a $GC to replace the amount she lost due to the promotion Thank you, Paul C***

We just spoke to her and explained to her that TD bank would not work with us and required the full credit card number which we could not sendShe did confirm that the hold has since fallen offI also advised her that we would like to send her the $OGC for her issues and she said okayWe are sending this to her today Thank you, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

We have contacted the customer We agreed to place an order on the [redacted] site for the same items and match the price he would have received The order was placed and I submitted a credit on it today It will go through once the order ships and I am sending a follow up email advising a credit was issued Thank you, Paul C***

Please provide me the below information off of your receipt Was the item unwashed unworn with the tags still attached? Store #DateRegister #Transaction #SubtotalTotal Payment type and the last four digits of the credit card that appear on the receipt Thank you, Paul C***

To Whom It May Concern, We are in receipt of your letter dated 4/**, concerning *** [redacted] , complaint We have confirmed that our Fraud Team has not received any correspondence from law enforcement concerning [redacted] complaint Our Online Team did attempt to research *** [redacted] order history with our company and was able to find an order processed in December (Order #) for $ We have also verified that the order was mailed to this address, the same address as [redacted] current address At this time, our company is unable to provide any further information If *** [redacted] would like to have the authorities fax any information concerning his case to our Fraud Team, this correspondence should be forwarded to ###-###-#### We are unable to provide any further information concerning this matterIf supporting documents are not sent to our Fraud Team concerning this, we consider this matter closed Thank you, [redacted]

I ordered online about weeks ago and never received my orderi had to call times and speak to multiple people to get my order shipped and every representative was very nastyFinally I get my order and I have a pair of jeans missingI have called about times to get my missing item replacedWhich included them telling me that I would have to wait 24hrs for a return phone call that never happenedToday I spoke to yet another supervisor and he had my item replaced and reshipped but his attitude was very nastyHe also informed me if I ordered on line in the future I could not get a refund or replacement on a item if it was lost!!!! It was on aeropostale (p.s kids) behalf that my items were never shipped and that an item was missing because it wasnt in stockBut they failed to inform me they just sent what they had and didn't care if I didn't have my 3rd itemI will never order from them againThe customer service is horrible they are careless with shippingi would much rather shop at the GAP where I know that my items will arrive on time and If I have any problems the customer service is always 100% awesome!

The number on file is disconnected, and we have emailed the customer with a direct phone number and contact to resolve issue.Thank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I recently responded to your query regarding resolution of the above complaint, indicating that Aeropostale had contacted me via phone with an offer to send a $gift card in the hope of resolving the issueI accepted Aeropostale's offer, and considered the matter resolved After the phone conversation with the Aero rep, I promptly received an order confirmation on Jan**, A shipping confirmation was received on 216, with a shipping confirmation later the same day Thinking it was an error, I ignored it After being out of town on business last week, I discovered yet another gift card in the mail when I returned on Friday, The info enclosed indicated the card contained $ I phoned Aeropostale this morning to be sure I hadn't been charged for the second card, and to get an address to return it to, since I wasn't entitled to a second card After a lengthy hold, the rep indicated to me that the first card I had received - and had sent to my granddaughter - "failed activation", and therefore contained a ZERO balance The second card that I believed to have been sent in error was actually a replacement for the zero-balance card I really cannot express how frustrating this is My grandchild has now been embarrassed twice by this company, and I have expended hours between phone calls, emails, and complaints to various agencies, all because of the incompetence of its staff The supervisor I requested and spoke with this morning, Alexa, apologized of course, and said I should have been notified of the problem and informed that the 2nd card was being sent to correct it I received no such notification, of course I appreciate so much the intervention of Revdex.com in this issue, and wanted to make the agency aware of yet another instance of mistake-piled-onto-mistake by Aeropostale If I need to complete another complaint form, I'll be happy to do so, and can provide copies of the email confirmations in this latest round of dealings with Aero Please advise Thank you, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Aeropostale had a sale the night of Novermber [redacted] It's buy get freesounds so good to be true, right? well, yes very deceptive advertisingThey cancelled my order because they made a mistake for there advertisement online!! it says Haul all you can!! buy get freeNever again will buy from this store

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I very much appreciate Revdex.com's intervention Hopefully, Aero will remedy the issue with their website that allowed the confusion in the first place Sincerely, [redacted]

We just spoke to him and advised him that we were crediting him and recommended that he ship to an alternate address since UPS is having issues delivering to himHe agreed with this and thanked us for our timeWe advised him that he would receive the confirmation email for the credit in 1-days Thank you, [redacted]

We have left the customer a voicemail to give us a call to speak further about her issues but also advised her that we were issuing a credit and she will receive the confirmation email within the next business day Thank you, /> [redacted]

We have shared her feedback with the appropriate District Manager to investigate and address this issue with the staff.We value her continued patronage and will take every measure prevent a reoccurrence of her experienceAs a gesture of good will, we would like to e-mail her a gift card for $and a free shipping codeWe simply ask that you reply with her e-mail address Thank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I received an email that Aeropostale would be willing to honor the promotion finally on 11/**Unfortunately, being days later half my order was sold outI had to remain on the line with customer service for hours (no exaggeration) to go item by item to reorder what was left of my original order (only of the items)I was charged the full price (without the buy get free promotions) and was told I would receive a credit back to my credit card for the promotion itemsI see the full charge on my credit card, but no credit at this timeI was charged $for the items and am expecting a credit of $backI have contacted their customer service regarding the credit on 12/ [redacted] and was not able to get an answer as far as the creditI would like to make sure I will be actually receiving this credit In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We have sent an e-mail to the customer to try and resolve Thank you, [redacted]

The customer has been contacted She was appreciative of 15% and the call.Thank you,Paul C***