Aeropostale

The customer has been contacted and her matter has been resolved.   Thank you, Paul C[redacted]

We have shared her feedback with the appropriate District Manager to investigate and address this issue with the staff.We value her continued patronage and will take every measure prevent a reoccurrence of  her experience. As a gesture of good will, we would like to e-mail her a gift card...

for $12.00 and a free shipping code. We simply ask that you reply with her e-mail address.  Thank you,[redacted]

We have sent an e-mail to the customer to try and resolve.    Thank you, [redacted]

Can you please advise where are the items she received? We also show in good faith have refunded another order with a similar issue.    Thank you, Paul C[redacted]

Please have the customer go back to the store and ask for a [redacted]. The return will be processed according to our return policy. Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Please provide me the below information off  of your receipt.  Was the item unwashed unworn with the tags still attached?  Store #DateRegister #Transaction #SubtotalTotal Payment type and the last four digits of the credit card that appear on the receipt.  Thank...

you, Paul C[redacted]

We
have issued the credit of $50 back to the credit card.  We have left the
customer a voicemail advising, and also sent a follow up email.   Thank you, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The company is sending me the merchandise I originally ordered, at the same price I paid on the original order that they cancelled. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I have not been contacted by Aeropostle since my initial complaint on May **, 2014. I spoke with [redacted] on May **, 2014 who stated that she would contact my bank and then follow up with me. I have not been contacted by Aeropostle since my initial complaint on May **, 2014.  It is untrue that Aeropostle contacted me several times; I have voicemail/caller id and their rep. has not left any messages on my voicemail. I  also contacted TD Bank who stated that they can do a search with the last 4 digits of the account number. Aeropostle did not address my concern or rectify the problem. Aeropostle provides poor customer service and I will not patronize this business. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] did contact our Customer service Department and spoke with a manager. It was explained to [redacted] that at this time, all Aéropostale has filed for Chapter 11 Bankruptcy protection and all of our stores are currently stores are going through an inventory sell off event and as...

such, all Sales are Final. The customer did acknowledge that there were signs hanging up which indicated this and that this was also noted on the front of her receipt. As a courtesy and accommodation, an even exchange for size was offered to the customer, which she declined.  We consider this matter closed.Thank you,Paul. C Corporate Customer Service

We will
issue a credit and advise the customer orders going to this address will no
longer receive accommodations.  Thank you, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
 That should have been done a few days after the original purchase when I brought it back to the store and the store manager refused to accept it and denied having the ability to trace the receipt through my credit card.  The current selling price is half original purchase price. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have contacted the customer and advised we are sending a $25 GC to replace the amount she lost due to the promotion.  She was happy with this resolution.
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Thank you,
Paul C[redacted]

The gift card has been processed please have the customer check their inbox and spam folder within 24 hours. The free ship code is [redacted] which is case sensitive. Thank you,Paul C[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely,
[redacted]

To Whom It May Concern,
 
We are in receipt of your letter
dated 4/**, concerning [redacted], complaint.
 
We have confirmed that our Fraud
Team has not received any correspondence from law enforcement concerning [redacted]
[redacted] complaint.
 
Our Online Team did attempt to
research [redacted] order history with our company and was able to find an
order processed in December 2007 (Order #) for $158.11.
We have also verified that the
order was mailed to this address,  the same address as [redacted] current
address.
At this time, our company is
unable to provide any further information. 
 
If [redacted] would like to have
the authorities fax any information concerning his case to our Fraud Team, this
correspondence should be forwarded to ###-###-####.  
We are unable to provide any
further information concerning this matter. If supporting documents are not
sent to our Fraud Team concerning this, we consider this matter closed.
Thank you,
[redacted]

I have contacted the customer and resolved her issue.
 
Thank you,
[redacted]

The customer has been  contacted.  She was appreciative of 15% and the call.
Thank you,
Paul C[redacted]

We
have issued the credit of $50 back to the credit card.  We have left the
customer a voicemail advising, and also sent a follow up email.
 
 
Thank you,
 
[redacted]