Aeropostale

We are going to issue a refund to the customer Thank you, PaulC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: See attached return receiptOrder * [redacted] Zip Code: *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThe company is sending me the merchandise I originally ordered, at the same price I paid on the original order that they cancelled Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Aeropostale has sent me a $coupon off of my next orderOther than that, there has been NO CONTACT by themI stayed in my original complaint that I would no longer be shopping there and that I wanted the 25% refund that I was promised originally and in lieu of a coupon to simply add $to the refundI believe that's a fair request In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I disagree with the statement made by AreopostaleI was unaware of the store closing or going bankruptIn addition, I never saw any signs in the store stating that they were closing or that the items were final saleFinal sale items aren't referenced in the store's policyOnce again, I was told that the items were final sale after I made my purchase, which was misleadingPlease also note that at the bottom of the receipt it states that I have until Thursday, November 10th to return my itemsI have attached the receipt, and store's policy for your reference In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [The order number is my phone number [redacted] and the zip code is ***I made several inquires bout the order I never received as well as several calls about my refundI have yet to receive my refundThis issue is not fixedThank you] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] That should have been done a few days after the original purchase when I brought it back to the store and the store manager refused to accept it and denied having the ability to trace the receipt through my credit card The current selling price is half original purchase price In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Please allow us to apologize that your experience at our [redacted] store was less than satisfactory As a company, we are committed to providing a fun and friendly Customer Service experience in all of our stores We value our reputation and rely on the feedback of customers such as you to ensure we are fulfilling this commitment Every customer who comes through our doors is important to usWe would like to assure you it is our goal that each visit to our stores results in a positive experienceWe are sorry if you feel that we did not achieve that goal We have shared your feedback with the appropriate District Manager to investigate and address this issue with the staffWe value your continued patronage and will take every measure prevent a reoccurrence of your experience We would appreciate the opportunity to have you visit our stores againAs a gesture of good will, we would like to send you a coupon for 25% off a entire purchase that can be used on a future purchase at any one of our storesWe simply ask that you reply with your mailing address and we’ll mail it to youWhile we realize this may not completely eliminate your frustration, we hope we'll be able to welcome you back for another visit soon Thank you for again for bringing this matter to our attention, PaulC

The gift card has been processed please have the customer check their inbox and spam folder within hoursThe free ship code is [redacted] which is case sensitiveThank you,Paul C***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:I was advised to go back to the store in weeks (i explained I was going on vacation and purchased the jeans for that purpose) and have the money I spent on the jeans applied towards my next purchaseI am not sure I am going to shop there again and I bought the jeans for I am not tryibg to spend another $just to make it worth goung there againI expressed my concerns about customer service I experienced and thebproblem I had in store rtying to exchange the jeansI am not willing to go back in hopes they would do something different for me nextvtime ( the person on the phone didnt give me anything in writing and I dontvhave her ext# so I was offered to go backbto the same store and basically try my luck again Not what I was looking for In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

I have contacted the customer and resolved her issue Thank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

We have contacted the customer and resolved this issue Thank you, *** [redacted]

We issued a credit today Please allow -business days for the credit to post Thank you, [redacted]

[redacted] did contact our Customer service Department and spoke with a manager. It was explained to [redacted] that at this time, all Aéropostale has filed for Chapter 11 Bankruptcy protection and all of our stores are currently stores are going through an inventory sell off event and as... such, all Sales are Final. The customer did acknowledge that there were signs hanging up which indicated this and that this was also noted on the front of her receipt. As a courtesy and accommodation, an even exchange for size was offered to the customer, which she declined. We consider this matter closed.Thank you,Paul. C Corporate Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I spoke with Paul C.regarding this matter and provided him with instore photographs I took of the promotionPaul refused to honor the advertised promotion and further refused to escalate my concern to upper management Thank you, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We do show this customer contacted us on and we have respsoned to his e-mail on The correct steps have been taken and therefore we consider this matter closed Thank you, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
While Aeropostale did eventually issue a $gift card I remain unhappy with their customer service. The item could have been returned for a refund, even without a receipt, because I had the credit card used for purchase, but because the store manager refused, I now am forced to accept store credit. No further action required
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution is satisfactory to me and the matter has been resolved. I very much appreciate Revdex.com's intervention. Hopefully, Aero will remedy the issue with their website that allowed the confusion in the first place
Sincerely,
*** ***

We have contacted the customer. We agreed to place an order on the *** site for the same items and match the price he would
have received. The order was placed and I submitted a credit on it today. It will go through once the order ships and I am sending a follow up email advising a credit was issued
Thank you,
Paul C***