Aeropostale

Revdex.com:
Aeropostale has reached out to me directly in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedMy gift card has been re-loaded and in addition, they provided me with a 30% off coupon for my
troubles.Thank you for your time and assistance!
Sincerely,
*** ***

The customer has been contacted and she was satisfied with a credit. We offered to make a replacement but she stated she’d rather shop in stores. She agreed to allow us to send a Free Ground Shipping + 20% off code, just in case shedecides to purchase
online againThank you,*** ***

*** *** *** spoke with one of our Assistant CS managers who explained that the shirts that *** *** *** was interested in purchasing were clearly signed as Buy One, get Two FreeThe ticket price on the highest shirt was $and the shirts rang up at the promotional
price We are sorry to hear that MsShila Sharm is disappointed with the promotion that was offered in the store, however, the items did ring up the way in which they were promoted. Thank you, PaulC Assistant Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear *** ***,We do apologize for any delay in responding to the customer We were madeaware of this customer’s experience when she emailed us on 10/**/14. Atthat time, we requested a copy of her transaction information in order toresearch this
matter with the store and provide her with the appropriaterefund. The customer responded to our request for this information on11/**/A refund in the amount of $was processed to the customer’s debitcard by our Finance Department today, 11/**/14. We apologize for thecustomer’s experience. Thank you,*** *** Thankyou, ***
***

We called the customer and let her know we were was sorry to hear how she had felt about her experience. We told her it sounded like we had an opportunity to have made this a better experience for her and we were was sorry to hear we had not. We explained the
liquidation process and that we unfortunately do not have any flexibility with the Return Policy right now. We let her know she can come back after the second week of January and we can assist her with applying what she paid towards new merchandiseShe explained she will be out of town in January and I let her know she has until February (days) to do soShe was satisfied with that option

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI received the gift card finally
Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I recently responded to your query regarding resolution of the above complaint, indicating that Aeropostale had contacted me via phone with an offer to send a $gift card in the hope of resolving the issue. I accepted Aeropostale's offer, and considered the matter resolved. After the phone conversation with the Aero rep, I promptly received an order confirmation on Jan**, 2016. A shipping confirmation was received on 2/*/16. I received the card within a couple of days, and forwarded it to my granddaughter in TN. I then received another order confirmation for a $gift card on 2/*/16, with a shipping confirmation later the same day. Thinking it was an error, I ignored it. After being out of town on business last week, I discovered yet another gift card in the mail when I returned on Friday, 2/**/16. The info enclosed indicated the card contained $25. I phoned Aeropostale this morning to be sure I hadn't been charged for the second card, and to get an address to return it to, since I wasn't entitled to a second card. After a lengthy hold, the rep indicated to me that the first card I had received - and had sent to my granddaughter - "failed activation", and therefore contained a ZERO balance. The second card that I believed to have been sent in error was actually a replacement for the zero-balance card. I really cannot express how frustrating this is. My grandchild has now been embarrassed twice by this company, and I have expended hours between phone calls, emails, and complaints to various agencies, all because of the incompetence of its staff. The supervisor I requested and spoke with this morning, Alexa, apologized of course, and said I should have been notified of the problem and informed that the 2nd card was being sent to correct it. I received no such notification, of course. I appreciate so much the intervention of Revdex.com in this issue, and wanted to make the agency aware of yet another instance of mistake-piled-onto-mistake by Aeropostale. If I need to complete another complaint form, I'll be happy to do so, and can provide copies of the email confirmations in this latest round of dealings with Aero. Please advise. Thank you,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The store did not honor their policy
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I have spoke to the customer and resolved this issue
Thank you,
***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
We re-responded to aeropostale and no phone call no nothingSo this matter is not closed
we have not heard from this person *** who responded to the Revdex.comHe needs to call us ###-###-####
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because
I did as I was told to do, and took this problem to the police chief, and he did just what they said to do, and they keep saying they did not get itI know they are lying, and I am not happy about it
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I spoke with the manager who called my phone today, I was happy that he said he would have the $e gift card sent to me as owed and additionally he was adding $for a total of $because of all the trouble and I would receive it todayHOWEVER, I received emails todayOne was a gift card order confirmation and the other was a delivery confirmation, but neither email contained a gift card number code or link just blank emailsI called customer service yet again for a 4th time, and was told they would try to send another one in 1-business daysThis is so ridiculousI have been fighting for this for weeks when it was only originally supposed to be here in days.***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

I ordered a bunch of stuff online before Thanksgiving, at the time the sale was 65% off. I get an email saying there's an 80% off sale today so I check the site and everything I bought a few weeks ago is still the same price. The only thing that has changed is the original price is raised. This is completely ridiculous! How can somebody even do that? Anyway, I write a review on their site and it didn't even pop up. Apparently if you leave a nasty ,their site doesn't even post it. All you can see are positive reviews. So, I call the customer service line, after getting hung up on 3 times I finally got through to someone and the representative said, "that's just the way the world works" and I could hear him laughing and covering up his microphone. I'm so glad these people are going out of business and I see why they're bankrupt!!

The  customer has been contacted and we have come up with a resolution which has been accepted. This matter is considered resolved.  Thank you, Paul C[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...

because:

[Your Answer Here]
Aeropostale has sent me a $15 coupon off of my next order. Other than that, there has been NO CONTACT by them. I stayed in my original complaint that I would no longer be shopping there and that I wanted the 25% refund that I was promised originally and in lieu of a coupon to simply add $15 to the refund. I believe that's a fair request.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We consider this matter closed and will  not be responding to anymore rejections.   Thank you, Aeropostale  Corporate Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I disagree with the statement made by Areopostale. I was unaware of the store closing or going bankrupt. In addition, I never saw any signs in the store stating that they were closing or that the items were final sale. Final sale items aren't referenced in the store's policy. Once again, I was told that the items were final sale after I made my purchase, which was misleading. Please also note that at the bottom of the receipt it states that I have until Thursday, November 10th to return my items. I have attached the receipt, and store's policy for your reference. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The customer has been contacted and she was satisfied with a credit.  We offered to make a replacement but she stated she’d rather shop in stores.  She agreed to allow us to send a Free Ground Shipping + 20% off code, just in case shedecides to purchase online again....

Thank you,[redacted]