Aeropostale

Please allow us to apologize that your experience at our [redacted] store was less than satisfactory.  As a company, we are committed to providing a fun and friendly Customer Service experience in all of our stores.  We value our reputation and rely on the feedback of customers such as...

you to ensure we are fulfilling this commitment    Every customer who comes through our doors is important to us. We would like to assure you it is our goal that each visit to our stores results in a positive experience. We are sorry if you feel that we did not achieve that goal.   We have shared your feedback with the appropriate District Manager to investigate and address this issue with the staff. We value your continued patronage and will take every measure prevent a reoccurrence of your experience.   We would appreciate the opportunity to have you visit our stores again. As a gesture of good will, we would like to send you a coupon for 25% off a entire purchase that can be used on a future purchase at any one of our stores. We simply ask that you reply with your mailing address and we’ll mail it to you. While we realize this may not completely eliminate your frustration, we hope we'll be able to welcome you back for another visit soon.       Thank you for again for bringing this matter to our attention,   Paul. C

We have  contacted  the customer.  We agreed to place an order on the [redacted] site for the same items and match the price he would have received.   The order was placed and I submitted a credit on it today.  It will go through once the order ships and I am sending a...

follow up email advising  a credit was issued     Thank you, Paul C[redacted]

The customer has been  contacted.  She was appreciative of 15% and the call.Thank you,Paul C[redacted]

I would like to research this further with the store. I will need the store location including city and state.Thank you,[redacted]

We just spoke to her and explained to her that TD bank would not work with us and
required the full credit card number which we could not send. She did confirm
that the hold has since fallen off. I also advised her that we would like to
send her the $25 OGC for her issues and she said okay. We are sending this to
her today.
Thank you,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Aeropostale has sent me a $15 coupon off of my next order. Other than that, there has been NO CONTACT by them. I stayed in my original complaint that I would no longer be shopping there and that I wanted the 25% refund that I was promised originally and in lieu of a coupon to simply add $15 to the refund. I believe that's a fair request.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

See attached return receiptOrder * [redacted]
 Zip Code: [redacted] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We research and it appears  she had an authorization hold and the funds
were released back...

into her account. We searched for history on this customer
we show she  has no orders with us under
the telephone number or email address below.   If she would like to provide her order number, e-mail addressed used and telephone number we can look further into this.
 
 
Than you,
 
[redacted]

Can she please provide the below information off of her receipt?Store #DateRegister #Transaction #Subtotal Total Payment Type:  If it was a credit card the last four digits.Thank you,[redacted]

I went to the [redacted] location in [redacted]. The store clerks were very rude. They did not greet me when I was in the store or asked me if I needed any help finding anything. One of them rushed into my left arm really hard when walking by me and did not turn around to excuse themselves at all or apologize for almost knocking my merchandise out of my hands. Then when I was getting ready to check out the clerk gave me a very nasty grin and told me that I had to wait about 10 minuets before she could rang me up, I asked her was another clerk who could assist me because I had a party to go to and I had to be there on time. She looked at me with a funny grin and said NO!. I asked if I could speak to a [redacted] and the [redacted] refused to come over and speak to me. I really feel that there are some serious racial issues at this store against [redacted] customers. I say that because these clerks were very nice to all of the [redacted] customers.

To whom it may concern,
We are in receipt of the complaint filed by customer [redacted]. We have reviewed this customers complaint and unfortunately are unable to provide any further information regarding this.  We suggest that the customer contact his credit card company...

and open up disputes for these charges.
Thank you,
[redacted]

We do show this customer contacted us on 8/**/14 and we have respsoned to his e-mail on 8/**/14. The correct  steps have been  taken and  therefore we consider this matter closed.
Thank you,
[redacted]

I ordered online about 3 weeks ago and never received my order. I had to call 6 times and speak to multiple people to get my order shipped and every representative was very nasty. Finally I get my order and I have a pair of jeans missing. I have called about 8 times to get my missing item replaced. Which included them telling me that I would have to wait 24hrs for a return phone call that never happened. Today I spoke to yet another supervisor and he had my item replaced and reshipped but his attitude was very nasty. He also informed me if I ordered on line in the future I could not get a refund or replacement on a item if it was lost!!!! It was on aeropostale (p.s kids) behalf that my items were never shipped and that an item was missing because it wasnt in stock. But they failed to inform me they just sent what they had and didn't care if I didn't have my 3rd item. I will never order from them again. The customer service is horrible they are careless with shipping. I would much rather shop at the GAP where I know that my items will arrive on time and If I have any problems the customer service is always 100% awesome!

We have shared her feedback with the appropriate District Manager to investigate and address this issue with the staff.We value her continued patronage and will take every measure prevent a reoccurrence of  her experience. As a gesture of good will, we would like to...

e-mail her a gift card for $12.00 and a free shipping code. We simply ask that you reply with her e-mail address.  Thank you,[redacted]

We have left  the customer a voicemail to give us a call to speak further about her issues but also advised her that we were issuing a credit and she will receive the confirmation email within
the next business day.
Thank you,
/>
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference...

to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[The order number is my phone number [redacted] and the zip code is [redacted]. I made several inquires bout the order I never received as well as several calls about my refund. I have yet to receive my refund. This issue is not fixed. Thank you]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

The Sale was incorrectly advertised by [redacted] and  we do  apologize for the confusion and will honor the lower prices for the [redacted] items she purchased or wants topurchase.  The customer has been contacted and this issue has been resolved.Thank...

you,[redacted]

The customer has been contacted and her matter has been resolved.
 
 
 
Thank you,
 
Paul C[redacted]