Aeropostale

We have contacted the customer and advised we are sending a $GC to replace the amount she lost due to the promotion. She was happy with this resolution.Thank you,Paul C***

The verbiage has been posted online since September that all sales were final, however the customer is able to get exchanges processed by our Customer Service team. Please call our toll free number at ###-###-#### option # 1. They will be happy to assist
Thank you, Paul C***

The order number provided by the customer is not a correct order number. Can the customer please provide the correct order number?Thank you,*** ***

We again are sorry to hear that *** *** was disappointed in our responseThe promotion did ring up at the register exactly how it was signed in the storeIf there had been a mistake in the signage or the way the items rang up at the register, our store team would have been happy to correct it. The Assistant Manager to whom she spoke did discuss her concerns with Upper Management who also confirmed that the promotion rang up as it was signed. We consider this matter closed. Thank you, Aeropostale Corporate Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ** ***

We have removed his e-mail from our data base
Thank you,
*** ***

We have made several attempts to contact the customer and we have not received any response back. What we did is issued a 30% discount a total of $back to her credit card. Thank you,*** ***

We did Refund for $74.90- *** then did a new charge for for $71.59- ***If she is not seeing these transactions we do suggest she contact her back to see if they can assist herWe do show they have been transmitted to her bank.Thank you,Paul C***

I have forward this to the appropriate department to look intoThank for taking the time to
bring it to our attention
Thank you,
*** ***

We have made several attempts to contact the customer and we have not received any response back. What we did is issued a
"Calibri","sans-serif"">30% discount a total of $back to her credit card.
Thank you,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Was not a resoultion he wanted more info store #** *** *** **
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I have
contacted this customer and left a message with my direct number to call back
We would be more than happy to
try and look up her receipt if she paid by
credit. Our return policy without
a receipt will be refunded with a Merchandise Return Card in the amount of the
current selling priceAll returns will reflect original discounts and
promotionsSince we do not have this item in our store we are unable to
process an even exchange
Thank you,
***

The customer has been contacted and we advised her we would send a $Online Gift Certificate and she will have it before the end of the business day She was completely satisfied. Thank you,*** ***

The customer has been contacted and the issue has been resolved.Thank you, Paul C***

We have tried to contact the customer to resolve. There is no voice mail to leave a message and we have also sent an e-mail which has not been responded to
Thank you,
***

The customer has been contacted and his issue has been resolved.Thank you,*** ***

We do apologize for any delay in the gift card getting received. The gift card has been received by the customer.Thank you,*** ***

Our online customer service department has contacted the customer directly to resolve Thank you, Paul C***

We understand that *** *** has spoke with our *** *** who is addressing his concerns and is taking steps to ensure that *** ***
and his family’s future shopping experiences are positive
Thank you,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***