Aeropostale

The customer has spoken to a couple of supervisors regarding this issue. She stated she received the wrong items. According to our records, the customer requested that the two of the seven items that were in stock at the time to be sent her which they were. They were delivered to...

her as of 12/**. The customer was issued a credit for the items she did not get as of 1/* for $68.51. As the customer received two of the items on the order per her request, full credit was not issued. A confirmation email of this credit was also sent to the customer. Returns also tried to process credit for the same 5 items on 1/** but since we had already issued credit, the return adjustment was cancelled.Thank you,[redacted]

Can you please provide me a copy of your return receipt and Order # and zip code used to place the order?  Thank you, Paul C[redacted]

Aeropostale had a sale the night of Novermber [redacted] It's buy 1 get 2 free. sounds so good to be true, right? well, yes very deceptive advertising. They cancelled my order because they made a mistake for there advertisement online!! it says Haul all you can!! buy 1 get 2 free. Never again will buy from this store

I have forward this to the appropriate department  to look into. Thank for taking the time to bring it to our attention.     Thank you, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 I spoke with [redacted] from the corporate office on May **, 2014 to explain my issue with the double charges on my credit card. The company has not made any additional attempts to contact me on the number provided.  The company's response to Revdex.com claims that they have attempted to contact me on several occasions; that is untrue.  I have not been contacted by anyone from Aeropostle since my initial conversation with [redacted] on May **, 2014. Aeropostle has provided poor customer service and I will not patronize this business again.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have contacted the customer and resolved this issue.
 
 
Thank you,
[redacted]

We are going to issue a refund to the customer.   Thank you, Paul. C

The number on file is disconnected, and we  have emailed the customer with a direct phone number and contact to resolve issue.Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I spoke with Paul C.regarding this matter and provided him with instore photographs I took  of the promotion. Paul refused to honor the advertised promotion and further refused to escalate my concern to upper management. 
Thank you,[redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
They did not do anything that helped me. What they suggested was I call the credit card company. I no longer have that credit card, because my computer was hacked, and I had to get a new one. I want my money back that they took from my account without my approval.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We  issued a credit today.   Please allow 5 -10 business days for the credit to post.  Thank you, [redacted]

We will
issue a credit and advise the customer orders going to this address will no
longer receive accommodations.
 
 
Thank you,
 
[redacted]

Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I recently responded to your query regarding resolution of the above complaint, indicating that Aeropostale had contacted me via phone with an offer to send a $25 gift card in the hope of resolving the issue. I accepted Aeropostale's offer, and considered the matter resolved.  After the  phone conversation with the Aero rep, I promptly received an order confirmation on Jan. **, 2016.  A shipping confirmation was received on 2/*/16.  I received the card within a couple of days, and forwarded it to my granddaughter in TN.
 
I then received another order confirmation for a $25 gift card on 2/*/16, with a shipping confirmation later the same day.  Thinking it was an error, I ignored it.  After being out of town on business last week, I discovered yet another gift card in the mail when I returned on Friday, 2/**/16.  The info enclosed indicated the card contained $25.  I phoned Aeropostale this morning to be sure I hadn't been charged for the second card, and to get an address to return it to, since I wasn't entitled to a second card.  After a lengthy hold, the rep indicated to me that the first card I had received - and had sent to my granddaughter - "failed activation", and therefore contained a ZERO balance.  The second card that I believed to have been sent in error was actually a replacement for the zero-balance card.  I really cannot express how frustrating this is.  My grandchild has now been embarrassed twice by this company, and I have expended hours between phone calls, emails, and complaints to various agencies, all because of the incompetence of its staff.  The supervisor I requested and spoke with this morning, Alexa, apologized of course, and said I should have been notified of the problem and informed that the 2nd card was being sent to correct it.  I received no such notification, of course.
 
I appreciate so much the intervention of Revdex.com in this issue, and wanted to make the agency aware of yet another instance of mistake-piled-onto-mistake by Aeropostale.   If I need to complete another complaint form, I'll be happy to do so, and can provide copies of the email confirmations in this latest round of dealings with Aero.  Please advise.
 
Thank you,
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We just spoke to him and advised him that we were crediting him and recommended that he ship to an alternate
address since UPS is having issues delivering to him. He agreed with this and thanked us for our time. We advised him that he would receive the confirmation...

email for the credit in 1-2 days.
Thank you,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...

because:

[Your Answer Here]
 I received an email that Aeropostale would be willing to honor the promotion finally on 11/**. Unfortunately, being 5 days later half my order was sold out. I had to remain on the line with customer service for 3 hours (no exaggeration) to go item by item to reorder what was left of my original order (only 18 of the 33 items). I was charged the full price (without the buy 1 get 2 free promotions) and was told I would receive a credit back to my credit card for the promotion items. I see the full charge on my credit card, but no credit at this time. I was charged $194.55 for the items and am expecting a credit of $137 back. I have contacted their customer service regarding the credit on 12/* and was not able to get an answer as far as the credit. I would like to make sure I will be actually receiving this credit. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I was advised to go back to the store in 3 weeks (i explained I was going on vacation and purchased the jeans for that purpose) and have the money I spent on the jeans applied towards my next purchase. I am not sure I am going to shop there again and I bought the jeans for 11.99. I am not tryibg to spend another $30 just to make it worth goung there again. I expressed my concerns about  customer service I experienced and thebproblem I had in store rtying to exchange the jeans. I am not willing to go back in hopes they would do something different for me nextvtime ( the person on the phone didnt give me anything in writing and I dontvhave her ext. # so I was offered to go backbto the same store and basically try my luck again.  Not what I was looking for. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We are going to issue a refund to the customer.
 
 
 
Thank you,
 
Paul. C

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The company is sending me the merchandise I originally ordered, at the same price I paid on the original order that they cancelled.
 
Sincerely,
[redacted]