Aeropostale

Our records show that we found that the card original was sent out not activated. Once we found this out the gift card was revalued $40. We have verfied the funds are on the gift card and is active with a $40 value. This information was relayed to the customer via voice message on...

8/*. We will be contacting the customer to let them know.
Thank you,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  I very much appreciate Revdex.com's intervention.  Hopefully, Aero will remedy the issue with their website that allowed the confusion in the first place.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

The  customer actually placed 2 successful orders on 12/** using the $10 off + Free Shipping promotion. Due to a business decision this code was removed after she was able to place two orders using the code.   We have contacted the customer and provided her with an additional...

code to use.Thank you,[redacted]

We have  spoken to the customer and she banks with TD bank. We had originally advised her that they required the fullcredit card information. She advised me that she spoke to them and they stated that they would accept the last 4 digits of the credit card. I advised her that we would call them...

and attempt to get them to remove the hold for her. When we contacted them they stated that they require the full credit card number to be faxed to them and that without it the hold does take 7-10 business days to fall
off. Due to security reasons we cannot fax this to them. 
 
We contacted [redacted] back and left her a voicemail advising her of this. I also requested that she call me back
and offered a $25 OGC. We called several times and have not received a call back.
Thank you,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

We have called the customer and left a voicemail that credit was going to be issued.  She will receive an email within a hour and see the credit back onto her account within 3-5 business days.  We also left her  contact number with a direct extension for her to callback to confirm.   Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I have received the $12 gift card from my email and the free shipping code from the chats here. Thank you!
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Someone from our online department has left a message with his direct number to call back to resolve this issue.Thank you,[redacted]

Review: I placed an order of 26 shirts that where clearance items from [redacted]. Aeropostale had a promotion where you type in a code ad take 40% off first item & 30% off everything else. When I placed my order I did not use code. I contacted customer service within 4 or 5 hours of placing my order to see if they could just adjust my order using the discount code. I was told I cannot use code because I made a bulk purchase. My problem is that nowhere was I told before I paid that I was making a bulk purchase and in doing so could not get a refund on any item and could not use any promo offers. Buyer should receive a message when there "shopping cart" reaches seller's bulk order criteria. Aeropostales is 24 items as I now know. So I was 2 items over the limit. It is not like it would be hard at all for Aeropostale to add this to their site and it would insure buyer knows they are making a bulk order. When I saw the term bulk order I assumed they were talking about maybe 100 items, 25 items is a bulk order?....Really.....25? My biggest problem is that if I would have been informed of the bulk order rule I would have just waited to purchase 2 shirts later lowering my total items to 24. I would have saved enough to buy 6 shirts with my discount. All customer service would have had to do was let me pay for 2 of the shirts on a different order and give me the promo code discount. It is not like I am trying to get something that was not there for anyone to get. It is aeropostales promo offer I do not understand why I company would lose a customer over 2 shirts $10 when they could have given me the promo or worked with me so I could have re submitted my order and got promo but instead they are willing to lose no telling how much of future business from me for $10 worth of shirts....Very poor business practice. Anyway all that being said my complaint is this: Aeropostales practice of not informing buyer [redacted] is making a bulk order at some point before purchasing items is on the verge of being crooked they could easily do this but they choose not to. Aeropostale has no problem recommending other shirts that I may be interested in after each item I put in my shopping cart however cannot take time to make sure I am informed that I am making a bulk order. This is the kind of tactics I expect from a flea market, or a guy selling things on the side of the street. Most unethical transaction I have had ....actually ever cannot think of a time I have ever encountered anything like this.

One more thing. You have a certain amount of time you can cancel your order on Aeropostales site. I checked my Aeropostale account 4 hours after I placed my order and no order even showed up so I was unable to cancel. I just went and checked my account at there site again and they show no recrd in my account of my purchase yet they without a doubt billed my [redacted] account $136. How can I cancel a order that 4 days after purchase still has not shown up on my account through Aero.Desired Settlement: What would I like?,,,,Well of course the $30 or so discount would be great which as I told customer service would be spent directly at your site, but more importantly buyers need to be informed that when there item total reaches 25 items they are making a bulk order and therefore will not be able to make any returns or use any promo offers. Get rid of the term bulk order altogether why not call it what it is "25 items"....Why not say," Orders with more than 24 items will not be able to be returned as well as cannot use any promo offers". Would this not be a more honest way to treat customers? I all ready know the answer but I do wonder how much Aero has saved by this bulk order mess...I know the answer to this as well...A lot I am quite sure. Please do the right thing Aero!!!!

Business

Response:

We have contacted [redacted] and let him know we will

honor the promo this one time. We have

also let him know we do have live link in the ordering section of the help desk

explaining our bulk purchase policy. We have let him know that we appreciate his business and

will work on improving the cart to let customers know when their orders have

reached our Bulk Policy limit.

Thank you,

Review: RE ORDER # [redacted] ON THANKSGIVING I PURCHASED AN ORDER OVER $100 SUBTOTAL BECAUSE THE PROMOTION WAS IF YOU PURCHASE OVER $100 THEN A GIFT CARD WOULD BE ISSUED VIA EMAIL WITHIN 3 DAYS OF SHIPPING. MY ORDER POSTED AS SHIPPED ON THE FOLLOWING DAY (Nov.**) I NEVER RECEIVED THIS GIFT CARD, I HAVE CALLED CUSTOMER SERVICE DEC *,* and ** so far and they keep stating they are requesting it each time and each time I am being told different time frames. THE ADVERTISEMENT STATED 3 days after shipping, it is already been 12 days so far, I only purchased $100+ merchandise with the expectation I could use the $25 in combination with other sales last week and for additional Christmas gifts and at this point it doesn't look like that will happen.... They scammed me for $100 because they did not honor their promotion, they keep thinking I will let it go and "forget" I guess...Desired Settlement: Give me the gift card that I am owed, anything additional would allow me to reconsider doing business with you in the future, this is ridiculous I am a long time customer for my children's clothes, Christmas gifts, school clothes, birthdays etc. However with such horrible service and scam I really think I will choose a different place to purchase clothing from.

Business

Response:

The customer has been contacted and we advised her we would send a $50 Online Gift Certificate and she will have it before the end of the business day. She was completely satisfied. Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I spoke with the manager who called my phone today, I was happy that he said he would have the $25 e gift card sent to me as owed and additionally he was adding $25 for a total of $50 because of all the trouble and I would receive it today. HOWEVER, I received 2 emails today. One was a gift card order confirmation and the other was a delivery confirmation, but neither email contained a gift card number code or link just blank emails. I called customer service yet again for a 4th time, and was told they would try to send another one in 1-2 business days. This is so ridiculous. I have been fighting for this for weeks when it was only originally supposed to be here in 3 days.[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We do apologize for any delay in the gift card getting received. The gift card has been received by the customer.Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I received the gift card finally.

Sincerely,

Review: ON FEBUARY **, 2014 MY DAUGHTER AND I PURCHASED SOME CLOTHING AT AEROPOSTALE IN VALLEY RIVER CENTER IN EUGENE, OR. UPON GOING HOME AND TRYING ON THE ITEMS SOME WERE EITHER TOO SMALL OR TOO LARGE SO ON FEBRUARY **, 2014 LESS THAN A WEEK LATER, WE RETURNED TO THE STORE TO RETURN OR EXCHANGE THE ITEMS AND FOUND OUT THAT THIS STORE LOCATION WAS GOING TO BE CLOSING AND WAS TOLD BY THE STORE [redacted] THAT WE COULD NEITHER RETURN OR EXCHANGE THE PREVIOUSLY PURCHASED ITEMS. I SHOWED HER ON THE BACK OF THE STORES RECEIPT IT STATES THAT UNWASHED, UNWORN, OR DEFECTIVE MERCHANDISE MAY BE RETURNED OR EXCHANGED WITHIN 60 DAYS OF THE DATE OF PURCHASE SHE SAID THE STORE WILL NOT ALLOW THEM SINCE IT WAS CLOSING. I TOLD HER WE WERE NOT TOLD UPON PURCHASE THAT THE STORE WOULD BE CLOSING AND WOULD NOT BE ALLOWED TO RETURN OR EXCHANGE THE ITEMS WE PURCHASED SO WE WERE NOT AWARE THAT ALL SALES WERE FINAL AND THAT THE STORES NORMAL RETURN EXCHANGE PLOICY WOULD NOT APPLY, SHE SAID THEY WERE TOLD BY THE COMPANY THAT THEY COULD NOT TELL CUSTOMERS. I FEEL THIS WAS A VERY DECEPTIVE WAY TO CONDUCT BUSINESS AND POOR CUSTOMER SERVICE. HAD I BEEN MADE AWARE AT THE TIME OF MY PURCHASE THAT ALL SALES WERE FINAL AND I COULD NOT RETURN OR EXCHANGE THEM I WOULD HAVE MADE SURE EVERYTHING FIT CORRECTLY BEFORE PURCHASING THEM. I FEEL SINCE THE STORE DID NOT REVEAL THAT INFORMATION TO ME AT THE TIME OF PURCHASE THAT I SHOULD BE ALLOWED TO RETURN THE ITEMS FOR A FULL CASH REFUND BEFORE THE STORE CLOSES.

Product_Or_Service: CLOTHINGDesired Settlement: DesiredSettlementID: Refund

I WOULD LIKE A FULL CASH REFUND

Business

Response:

I have contacted the customer and resolved her issue.

Thank you,

Review: On 9/*/13 I stopped in at the Aeropostale at [redacted] in Brandon Florida. I found a pair of sweat pants that were clearly marked on sale as $4.99, the manager on duty disputed the price and said that if it were infact $4.99 that it would be indicated on the tag of the product. I explained that was not logical and indicated that the price is clearly marked. I took a photograph of the product along with the price indicated. I have spoken to the store manager named [redacted] and a representative named [redacted] at the corporate office and each has not been able to provide a resolution. They each tell me they are waiting to hear from each other for a resolution. I have been patient and have feel that this is a simple task to HONOR the price that was indicated for the product.Desired Settlement: The sale price should be honored since it was advertised clearly in store for that product. Also, a concession should be made for the failure and unwillingness to honor their advertised price.

Business

Response:

To whom it may concern.

On Sunday September [redacted] store honored the price of 4.99 for the customer. The customer made her purchases and there for we consider this matter closed.

If you have any further questions or concerns please do not hesitate to contact me.

Thank you,

Review: To whom this may concern:Thank you for your time.4 weeks ago I made an online order of 358 euro for winter clothes. I was promised that the order would come within 5-12 full-business days and that I would receive shipping confirmation in 1-2 business days. Since I hadn't received shipping confirmation in about 6 days, I emailed customer service. Then I received an automated message with no relevant information.After I waited 11 full business days without receiving shipping confirmation, I inquired again via email and this time asked if I could simply cancel the order. This time I was told that my package has been processed and is currently being shipped in 2 separate packages, and that I cannot cancel the order.I replied that I have already waited 13 full-business days for my package. Since the shipping promise (a maximum of 12 full-business days) was already broken, I asked if I could receive some sort of rebate. I have yet to receive a reply to this email. At this point I have been waiting 4 weeks without receiving my package or even a shipping confirmation.To my pleasant surprise, I realized that the order has not been charged to my credit card, but I am still stuck in a limbo. I do not know if I can go buy the necessary winter clothing articles from another company or not, because I do not have sufficient funds to purchase the same articles twice. Out of need, I bought myself a winter jacket (it is going to snow here tomorrow) but I still do not have appropriate winter boots or sweaters, because I am afraid of overspending. This company's irresponsibility has basically forced me to freeze in the cold.I have wasted so much time and worry trying to communicate with customer service, only to be lied to and ignored.I am deeply disappointed with the way I have been treated.Thank you for understanding,[redacted]Desired Settlement: I would like confirmation that my order has been cancelled and will not be charged to my credit card.If this is not possible, I would like a realistic time-frame for my delivery and a refund of at least 50% of my order (of 357.99) for the broken delivery promises and time wasted.

Business

Response:

We have left several messages with a call back number to resolve. As of today we have not heard back from the customer.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[

To whom this may concern:

Hello and thank you for your time,

This is in response to the following message from Aeropostale in regards to my claim, "We have left several messages with a call back number to resolve. As of today we have not heard back from the customer."

First and foremost, the customer service number is a faulty automated message which says, "Press '1' for online customer service." When I press "1", nothing happens; the automated message repeats, then silence. Then a completely different voice says, "Welcome to investor relations! ..." After wasting my Skype minutes redialing a few times, I gave up trying to find a resolution on the phone.

Secondly, these are the "several" messages I received. The first one of the two was sent on November **, 2013:

Dear [redacted]

We have submitted a support case to confirm the order has not shipped, and to cancel the order if possible. Your support case number is [redacted]. Please allow 1-2 business days for this request to be processed and we will contact you through email with a resolution.

Thank you for contacting Customer Service from [redacted]

Sincerely,

I assumed that "resolution" means the results of their support case, so I was hoping to receive confirmation that my order has been cancelled. Within a few hours, I received this email on the very same day (November **, 2013):

Dear [redacted],

This email is in reference to the Revdex.com report that you have filled out. We would like to apologize for the issues that you have had with the order that you placed with us along with service you have received from us. We would like to offer you a $25 promotion code to use on a future order for the inconveniences you have had.

Unfortunately, your order is not shipping to you due to a shipping restriction with one of the items on the order. This has been addressed to avoid this issue from occurring again.

Please use the following code, [redacted] by 12/**/13. Since the code is case sensitive, please remember, that you must enter it exactly as it appears in this e-mail. Please note promotion codes cannot be combined.

To redeem your code, please visit our online store, select the items that you wish to purchase, and proceed to checkout. Enter your case-sensitive code on the checkout page in the field called "Gift Certificates & Promotion/Discount Codes" and click on the "APPLY" button. Your free standard ground shipping will then be reflected in the total at the same checkout screen.

Again we would like to apologize for any inconvenience you have experienced. We greatly value all of our customers, and look forward to our next opportunity to serve you.

Sincerely,

To me, "is not shipping" does not sound like a confirmation of cancellation, rather like a delay. Although I was hoping for a more concrete, formal confirmation of cancellation (so that I'm sure I don't have to worry about any surprises on my next credit card bill), I'm a flexible person and would habe settled for any one the phrases "will not be shipping", "will never be shipping", or "has been cancelled", even though I was hoping for the email, "Your order #??? has been cancelled."

However, since "is not shipping" sounds more like a delay to me than a cancellation, I was hesitant to use their promotion code. I thought, "Maybe [redacted]. didn't tell Elizabeth S. that he was sending the support case," and, "If the order IS in fact cancelled and I accept the promotion code, will that lead to more problems?" After all, when does a company give you a gift card for $25 without you having to buy anything? It doesn't make any sense. Also, in my Revdex.com complaint I stated that I just want the order to be cancelled, and that IF THE ORDER CANNOT BE CANCELLED I would like some sort of rebate.

So I decided to just wait for a real cancellation confirmation--what I thought [redacted] meant by "resolution"--which has yet to come. Maybe I should have replied again asking for a cancel conformation. But I have to admit, week after week I became tired of spending my time, energy, and Skype minutes trying to communicate with the Aeropostale customer service staff. It's almost as if they speak a different language: "Your return will be less any shipping and handling charges." (11/**/2013) I wonder if I'm the only one who can't translate this sentence...

Anyway, in the mean time I'm just waiting to see if any surprises come on the next credit card bill.

Best regards,

On Wed, Dec **, 2013 at 9:23 PM, <[redacted]> wrote:

You have a new message waiting for you from the Revdex.com in regards to your complaint.Please click on the link below to access the online dispute resolution web site and read this message.

This is a post-only mailing. Replies to this message are not monitored or answered. If you have any further questions or concerns, please do not hesitate to contact us at ###-###-####.

Thank you,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Aeropostale.com overcharged me $27 due to their faulty computer system and they refuse to refund my money.

On December **, 2013, I made a purchase at Aeropostale.com in order to use a $20 giftcard I received from a previous purchase which was available to use 11/**/13-12/**/13. In addition, I used a coupon for $25 off of a $100 purchase, free shipping over $50 and a 'free' AeroBear. I ended up with problems on all of these 'deals'.

I made my selection of items which totaled $100.20 exactly to qualify me for all of the discounts. As soon as I clicked submit order, I received a notice saying one item for $10 was out of stock so the whole order was messed up. I waited for five minutes as stated on the screen for the order to show up to cancel it and possibly redo it. The order didn't show up until over an hour later without the option to cancel.

So I phoned in, spoke with a person who told me we couldn't change that order but we could make another one to add to it in order for her to credit me the $25 off a $100. But prior to that she told me right away that the 'free' AeroBears were not available any longer. The same thing happened last year to me, I ordered the required amount but the free gift was no longer available.

I placed an additional order totaling $18.19 including $7 shipping which she couldn't reverse at that time because the computer system was taking so long to process the orders. She said she would reverse that charge as soon as it came through. That never happened.

She did however, credit $20 to the gift card and $6.75 to my bill me later account. What she failed to do is reapply the gift card so it was essentially useless.

I feel this was a bait and switch scam. They baited with a 'free' item and a $20 giftcard that they determined was unusable because of their inability to make changes to orders.

I was overcharged $20 for the gift card they didn't apply to my invoice and $7 for the additional shipping they charged me for the second order. I was overcharged $27 for a $100 purchase.

They have apologized and said once a credit is placed they cannot reverse it.Desired Settlement: I want $20 refunded to my bill me later account and $7 refunded to my debit card.

Business

Response:

We have left the customer a

voicemail to give us a call me back to work out the credit issue. The customer was not

charged for the shipping so the total credit is $26.75.

Consumer

Response:

Review: On November [redacted] at around 9:30 PM, I placed a telephone order through AERO's customer service line for merchandise totaling $347.56 USD. That order number is [redacted]. At the time, there was a promotion that involved 40% off the first item, 30% off the rest and a $5 gift card for every $25 spent. In light of that, I should have received a gift card for $60 (if rounded up), or at least $55 if rounded down. This gift card was only usable during the black Friday upcoming weekend. In addition to that, there was free shipping. However, because I asked for 2 day delivery, the order automatically incurred a charge of $37.50 for that said shipping method. Inasmuch as free shipping was generally offered during the same promotion, I asked the customer representative that was taking the order, if I could negotiate for free shipping, and she confirmed, that I would get a credit for the $37.50 back on my VISA Card - which would ultimate represent free shipping. You can ask AERO to pull the conversation from their recorded database and confirm that. To date, I have not yet received my refund of the shipping charges. I have called at least 8 times and have spoken to [redacted] (among others). They have all promised that AERO would contact me about it and to date, I have not yet received my refund or even been contacted from AERO. I am frustrated calling them, because they leave me on hold sometimes for in excess of 10 minutes without the issue being sorted out. In fact, when I initially called, they claimed that the promotion was not available, when they could have just checked their website and found that it was still available there. Their is a serious disconnect. To add insult to injury, I was sent a gift card for $25 and I have also contacted them on the discrepancy, (should be at least $55) and no one has responded to my call or even acknowledged that they have made a mistake. I find it to be quite frustrating after being a loyal supporter of the AERO brand that they are taking customer service issues lightly. I would like this matter sorted out right away and most definitely, get my refund back, and the proper amount of my gift card.Desired Settlement: I would like my shipping refund, plus the correct amount of my gift card. For the inconvenience, stress, numerous phone calls, I would like some sort of added compensation from AERO - an extra gift card or so would be good, or alternatively, some preferred coupons. They should apologize for the inconvenience, and also aim to take customer complaints and concerns seriously. AERO has been a struggling retailer lately, they should be concerned (very concerned) about losing their customer base.

Business

Response:

We have reached out to the customer and resolved his issue. He was very satisfied with the accommodation.

Thank you,

Review: This store is charging tax on clothing sales.Desired Settlement: Refund and stop charging tax.

Business

Response:

Can she please provide the below information off of her receipt?Store #DateRegister #Transaction #Subtotal Total Payment Type: If it was a credit card the last four digits.Thank you,[redacted]

Review: Tonight, My Wife and Daughter was shopping your store at [redacted] in Orlando [redacted] at 8:30pm, your employee "[redacted]" was obviously having a bad night became very upset with my wife when my wife told her the item was on sale, [redacted] "SLAMMED" the item on the counter and walked over to see the sign only to find out the item was indeed on sale, so instead of telling my wife that she was sorry for acting that way, your employee [redacted] told my wife and 16 year child that she was Being RUDE! (I can't believe your employee said this) so my wife asked to have the other person help out and when he came over my wife asked for the girls name and he refused to give it to her. so my wife took her picture so you can see who it was. I called up to the store and the man answered and I asked his name and he told me [redacted] and I ask for the Girls name and he told me [redacted]. I explained to him I was the husband and I would be calling the Corp Office. Now my Child is so SCARED to step foot into your store and we spends a ton of money there only to be treated like this! Your employee [redacted] has my daughter so scared and embarrassed!! THANKS!!! and to make matters worse, my wife was OVERCHARGED!Desired Settlement: Need a Phone Call

Business

Response:

We do show this customer contacted us on 8/**/14 and we have respsoned to his e-mail on 8/**/14. The correct steps have been taken and therefore we consider this matter closed.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

We re-responded to aeropostale and no phone call no nothing. So this matter is not closed.

we have not heard from this person [redacted] who responded to the Revdex.com. He needs to call us ###-###-####

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We understand that [redacted] has spoke with our [redacted] who is addressing his concerns and is taking steps to ensure that [redacted]

and his family’s future shopping experiences are positive.

Thank you,

Review: I purchased items for my son online from Aeropostale before Thanksgiving to ensure I would get the items I ordered.After waiting past the delivery date I tracked my package to learn it was being sent back to them for some reason. ( They said it was probably damaged) They no longer had any of my items in stock & said they would credit my account with in 5-7 business days. Not offering any resolution or discount considering I purchased them all at a good sale from them. So today which is 5th business day I get an e-mail from them stating they just now credited me my order however I ordered $129.60 worth from them they are only crediting me $110.11 & stated it will take 5-7 business days to get in my account. I have already waited 5 business days! So I call them and ask to speak to a [redacted] & low & behold none are available to help me. However she sees the issue & she will put in yet another credit that will take 5-7 business days to credit my account. WHAT! Oh & she will have a [redacted] contact/call me back when they get a chance. I doubt I will get a call & if I do it will be full of excuses why its taking so long & why they continue to mess up. What kind of company is this?? People need to beware & not buy anything from them online my experience says they will steal your money if your not careful!Desired Settlement: I would like them to refund me & offer me some type of credit since I did purchase things on a %60 off sale. Pretty sad though that they offer no solution but refund & not even the right refund or in the time frame they stated to me on Dec [redacted].

Business

Response:

The carrier returned the order

stating it was undeliverable as addressed but the customer stated that the

address she put on the order was correct. When the customer called us we tried

to reship for her but only 1 item was in stock and she did not want to do a re-order since she purchased everything already online.

This is the only order I could locate for her. She has been credited in full

. A [redacted] will be call her back today to offer an accommodation.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is the shipping information. As you can clearly see it never even came to Siloam Springs. UPS in Springdale took it to the post office & the post office just returned it to the shipper. I do live at the address I stated on the shipment. UPS comes to my home at least once a month. When I called them they told me it was being shipped when I told them what the website of UPS said they had me hold to look into it. Then they said oh it must be damaged then & is coming back to us. Let me replace your shipment. WHen she came back she said she only had one item in stock everything was out of stock. She wanted to reship one item I told her that one item was part of an outfit & that wouldn't work for me. She said she would credit my account & it would be in my bank account in 5-7 days. Today is the 7th business day and it has yet to be refunded to my bank account. No one contacted me from them until I contacted Revdex.com I got a call I missed yesterday & she stated she was calling in regards to my complaint to the Revdex.com so no [redacted] bothered returning my call until I contacted Revdex.com. I have put in a return call to them & am waiting for them to once again call me back.

Postal Service Tracking ID:

[redacted]

Shipped/Billed On:

11/**/2**3

Type:

Package

Weight:

8.10 lbs