Aeropostale

Review: I placed an order for Christmas items from the enclosed retailer. Upon tracking the package on Christmas Eve - it stated from UPS the packages had been delivered. One was left on my front porch - which I don't have.... later I was refunded. The second package was signed by a mysterious person named "Black"... When this information was released by Aeropostale - management held firm with not being responsible for replacing the items nor refunding. Being that "I'm the owner of my property and nobody that resides in my home name is "Black"...... Its clear that the package was delivered to another home besides mines.Desired Settlement: Replacement

Business

Response:

We haved advised the customer we

could not issue a credit to her because we previously made this accommodations for servarl of her orders. Therefore she would have been informed that she was not eligible for any credits.

Thank you,

Review: PS aeropostale offered 10 off 10 with free shipping on there [redacted] page. It stated that the promotion runs from Dec *, 2014 until Jan *, 2015. when I clicked on the link provided it gave me an error. I then contacted PS Aeropostale Via chat. I waited 10 min on hold to be told they would not honor this promotion. This is clearly false advertising. I will also forward a complaint to the consumer protection agency with all the screen shots. I believe this is a way to draw attention to there [redacted] page because there stores are closing.Desired Settlement: I would ask that they honor there promotion and issue me a code for 10 off 10 with free shipping. I only ask for what is being advertised.

Business

Response:

The customer actually placed 2 successful orders on 12/** using the $10 off + Free Shipping promotion. Due to a business decision this code was removed after she was able to place two orders using the code. We have contacted the customer and provided her with an additional code to use.Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Ordered a gift card online on 12/*/14. By 12/**/14 I have not received the card. I called the customer service, I was told to wait till the [redacted]for 7 full business days to occur. On the 7th business day the card did not come in the mail. When I called the second time I was told the card had been cancelled somehow. I asked if a new card could be overnighted because it was a Christmas present for my niece. No overnighting was available. So I then asked for a refund. The day before I was told no refund would be available per policy. I, then, told her a refund would be happening if the card didn't come. The gentleman I dealt with on 12/**, said he would issue me a refund, it would take 3-5 business days to go through. Today 12/** was the 5th business day, and no refund has been issued. When I called customer service again, I was told my refund had been cancelled for some reason. He gets his [redacted] on the phone to ask about the refund, after several minutes he comes back on the phone and tells me they cannot issue a refund because all sales are final on gift cards. I stated that I paid for a gift card that I never received. I went to buy a new gift card at a different store because their customer service was awful. They are not allowed to hold my money hostage. I do not want a replacement card, I want a refund. The said she cannot issue a refund without first devaluing the gift card that I purchased. I, again, reiterated that I NEVER RECEIVED THE GIFT CARD!!! My refund would take days until the devaluing of the gift card that I never received takes place. At this rate I should be accruing interest on the money they owe me.Desired Settlement: As stated above, I want my $75 back. If I could get interest that should have accrued if this were a credit card transaction, I would go for it.

Business

Response:

The order number provided by the customer is not a correct order number. Can the customer please provide the correct order number?Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[The order number is my phone number [redacted] and the zip code is [redacted]. I made several inquires bout the order I never received as well as several calls about my refund. I have yet to receive my refund. This issue is not fixed. Thank you]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have called the customer and left a voicemail that credit was going to be issued. She will receive an email within a hour and see the credit back onto her account within 3-5 business days. We also left her contact number with a direct extension for her to callback to confirm. Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: After Christmas, we went back to Aeropostale to return some jeans that we purchased for my son. We were returning the jeans because they were to big for my son. While we were trying to return these jeans, the cashier proceeded to tell us that one of the pairs of jeans could not be returned. We asked why and she said because the tag had been removed, I asked to speak to the [redacted]. The [redacted] came and said that they could not return the jeans because the tag had been removed, and I said I purchased these jeans 3 days ago, and it states on the back of the receipt that you only need the receipt and that it has to be before 60 days of the date of purchase for returns. [redacted] then threw the receipt at my husband and myself. I then ask for the corporate number, [redacted] did give it to us and I could not read her hand writing. So my husband looked the phone number up on his phone and she proceeds to tell us that we do not know how to use a cell phone and we need to dial 1 before the number. We left after that. We did get ahold of a customer service representative and filed a complaint. They instructed us to go back to the store and return the jeans because we were in the right of the return policy.So we went back to return the product. When we went back, [redacted] was there and went to the back of the store and called mall security. The mall security stood outside the store, after returning the merchandise, she proceeded to follow us out of the store and spoke with the guard. She humiliated us twice, just because I had 2 pairs of jeans that did not fit my son and we wanted our money back. I will never shop at this location again.Desired Settlement: I would like a apology from this location, and for this employee to be discipline. I had returned other items to different stores at this mall with no problems. This employee Sarah has no right to treat customers like this simply because I was following the instructions on the back of the receipt for a return.

Business

Response:

We were sorry to hear about the

situation. Once it was brought to our attention, we did share the customer’s

feedback with our District manager and that the [redacted]has followed up with the

store.

Thank you,**

Review: Placed an order for a $40 physical gift card in order number [redacted], the plastic card was delivered and was given as a gift to a family member. Family member had never before been to an Aeropostale and finally made a special trip to a store in July. Upon checking out the store informed the family member that the gift card was blank and had never been activated by Aeropostale, and therefore had no value. I have called Aeropostale customer service repeatedly, on the first several occasions after researching the representative confirmed the fact that the card had never been activated and that the issue would be escalated. After never receiving a call back I called back repeatedly only to be given the run around and in the end being told that there was nothing they could do and they would not be activating the gift card, nor providing me a refund of the $40 that they have fraudulently stolen. I have wasted at least 2-3 frustrating hours on the phone with Aeropostale with no positive outcome.Desired Settlement: As the business has only provided a worthless piece of plastic with no value and has refused to activate the $40 value on the gift card which was ordered and paid for by me, the business has an obligation to refund the $40 to the original credit card or by check.

Business

Response:

Our records show that we found that the card original was sent out not activated. Once we found this out the gift card was revalued $40. We have verfied the funds are on the gift card and is active with a $40 value. This information was relayed to the customer via voice message on 8/*. We will be contacting the customer to let them know.

Thank you,

Aeropostale Store in Tanger Outlets, located in Nags Head, NC is charging higher sales tax - 6.85%, instead of 6.75%. I've addressed this with store's associates, but I was advised that their hands are tied and corporate office is responsible for setting sales tax on registers/computers.

Review: I placed an online order on 11/**/2015, received a confirmation email and an email stating that the order was processed on the same day. I was quoted a delivery window of 11/**-11/**. On 11/**, the order has still not shipped. I sent an email and received a response saying the order wasn't processed (although I had already received confirmation that it was). I called and spoke to customer service, who couldn't figure out what happened. I spoke to Brittany, a supervisor, who said she would send me a $15 off coupon and have my order overnighted. It wasn't overnighted and I never received a coupon. I called the next day because my order still hadnt shipped,, spoke to numerous people who all gave me different reasons why my order was delayed (ex. Computers crashed, system updates, busy time of year, etc). I was eventually told that this has never happened to any other order, EVER. I received a phone call from a man who said my order would ship the next day and I would receive a 25% credit when it ships. My order finally showed that a shipping label was printed that Friday but did not get to my house(in the state next door) until Tuesday. I asked about the 25% credit that was supposed to be applied to my account "when it shipped" and was told that it takes a billing cycle to credit back. I still haven't received a coupon that I was promised either. Instead I was informed that my "trouble was compesated for" via email. Where's the compensation??? The customer service, communication and accountability of your employees is absolutely the worst I have ever seen.Desired Settlement: I would at the very least like to receive the 25% credit I was promised and in lieu of the $15 coupon (since I'll no longer but anything from there) an additional $15 credit.

Business

Response:

The customer has been contacted and her matter has been resolved. Thank you, Paul C[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Aeropostale has sent me a $15 coupon off of my next order. Other than that, there has been NO CONTACT by them. I stayed in my original complaint that I would no longer be shopping there and that I wanted the 25% refund that I was promised originally and in lieu of a coupon to simply add $15 to the refund. I believe that's a fair request.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I or deed some things online mostly clearance. Instead of notifying me of errors with my info my funds were t as ken off my card and held for 10 days. My money was poor back on the card only after I called wondering where my package was. I asked the discounted chill merchandise. On 2/**/2014 I called and was given false info to file my complaint from 2 representatives and one supervisor. So acrually I would file 3 complaints but I'll be nice since my funds were released. .. my customer satisfaction is 0 at this point.Desired Settlement: I would like to receive 50 to 60 percent my entirenorder including any promotions going on during the time of settlement...

Business

Response:

We research and it appears she had an authorization hold and the funds

were released back into her account. We searched for history on this customer

we show she has no orders with us under

the telephone number or email address below. If she would like to provide her order number, e-mail addressed used and telephone number we can look further into this.

Than you,

Review: My issue is that I order from Aero over a week ago. You would expect that my order would be in my hands on at least shipped, yet my order has not. I was told my order wold be delivered to me two days ago and it has still not left the warehouse. If they are going to take this long to ship an order, they should say so. I am now having to change my delivery address since I will be going home form school and having to add days waiting for them to confirm this. I will not be ordering from them again.Desired Settlement: Discounting my purchase.

Business

Response:

We have made several attempts to contact the customer and we have not received any response back. What we did is issued a 30% discount a total of $13.74 back to her credit card. Thank you,[redacted]

Review: I received an e-mail for 20% off an online purchase. I then Chose a $200 gift card and checked out. I received an email confirmation of the order stating $200 subtotal, $10 shipping, and $40 discount. I do still have the e-mail. My debit card was charged $170. We received the gift card and gave it to my daughter for Christmas. While she was checking out, she noticed that the card balance was only $160. After contacting Customer Service about the issue, they tried to tell me that it does not apply to gift cards. I forwarded him the email for the coupon and he verified that it did not say that it did exclude gift cards. Also, I pointed out that it did process and I was sent an email confirmation of the purchase. Also, there is not an option to pick an amount of $160 for a gift card when checking out online. Had they not been about to sell me the $200 gift card for $160, they should not have charged my debit card and sent me an email confirmation. Order [redacted]Desired Settlement: I expect this company to honor our purchase agreement via the online check out and to provide me with the full amount of my order which was a $200 gift card not $160. The difference, $40.

Business

Response:

The customer has been contacted and his issue has been resolved.Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely,

Review: The merchandise I actually ordered online and paid for on 2-*-14.I place an order with them in December 2013 and it was delivered to my front door with no problems. Why the February order is messed up is beyond me. I have lived here for over 2 yrs with no problems ordering from them.I have been emailing back and forth with aeropostale customer service to try and find my order from February 2014. There are two different emails saying it was delivered to my office. One email states adams signed but, the other email states owens signed for it... Delivered twice ? I have been to the office and I have never located this shipment for my order. It is a large complex and anyone living there can remove boxes that have been shipped.Aeropostile states they are not liable for this and will do nothing to help.I do not think I should pay for this order if I never received it.Desired Settlement: I demand a full refund since they were not willing to do anything to help me with my missing order.

Business

Response:

We have left the customer a voicemail to give us a call to speak further about her issues but also advised her that we were issuing a credit and she will receive the confirmation email within

the next business day.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: While cleaning out old bank statements, I found three charges on my account, for purchases that I did not make to Aeropostale. I have never ordered anything from them. I contacted them, and they told me to file a report with the police and send it to them, which the police chief did. They said this would be resolved in 30 days. The police reports was sent on January **, 2014, and still they have done nothing. They will not discuss it with me for some stupid reason. I don't see why, they can't because it is my account. The charges were as follows: November **, 2006, in the amount of $43.29, November **, 2007, in the amount of $44.94, and December **, 2007, in the amount of $148.11. Since I did not order this, I have no idea from which store it came from. The address I put was the corporate office, because I did not know anything else to put.Desired Settlement: I want back the money that Aeropostale took fradulently from my account, that I was charged for and did not order.

Business

Response:

To whom it may concern,

We are in receipt of the complaint filed by customer [redacted]. We have reviewed this customers complaint and unfortunately are unable to provide any further information regarding this. We suggest that the customer contact his credit card company and open up disputes for these charges.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They did not do anything that helped me. What they suggested was I call the credit card company. I no longer have that credit card, because my computer was hacked, and I had to get a new one. I want my money back that they took from my account without my approval.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because

I did as I was told to do, and took this problem to the police chief, and he did just what they said to do, and they keep saying they did not get it. I know they are lying, and I am not happy about it.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom It May Concern,

We are in receipt of your letter

dated 4/**, concerning [redacted], complaint.

We have confirmed that our Fraud

Team has not received any correspondence from law enforcement concerning [redacted] complaint.

Our Online Team did attempt to

research [redacted] order history with our company and was able to find an

order processed in December 2007 (Order #) for $158.11.

We have also verified that the

order was mailed to this address, the same address as [redacted] current

address.

At this time, our company is

unable to provide any further information.

If [redacted] would like to have

the authorities fax any information concerning his case to our Fraud Team, this

correspondence should be forwarded to ###-###-####.

We are unable to provide any

further information concerning this matter. If supporting documents are not

sent to our Fraud Team concerning this, we consider this matter closed.

Thank you,

Review: I purchased a shirt for my daughter in December, 2013. It was worn within one week of purchase. The shirt separated at the seam on the shoulder after one wearing and was returned a day or two later. The original receipt was discarded, but I had my credit card. . I was hoping to either exchange the shirt for something similar or receive a store credit, but the store manager said there was nothing she could do for me without a receipt. I wrote a letter to corporate, letter requesting I call for resolution. I did call, left a message, however, received a return telephone call from a representative who seemed not to know why they were calling me. She seemed annoyed when I explained the situation and only said that all stores will certainly accept returns without receipts. Today I returned to the store and while the sales clerk was willing to accept the shirt, since so much time has passed since my initial purchase, was only willing to value it at under $5.00. Had the store manager accepted the shirt when I initially returned it, full price would have been credited.Desired Settlement: I request either an appropriate refund of roughly $10.00, or the ability to even exchange the shirt for another white, long sleeved shirt

Business

Response:

I have

contacted this customer and left a message with my direct number to call back.

We would be more than happy to try and look up her receipt if she paid by

credit. Our return policy without

a receipt will be refunded with a Merchandise Return Card in the amount of the

current selling price. All returns will reflect original discounts and

promotions. Since we do not have this item in our store we are unable to

process an even exchange.

Thank you,

Review: I went online to order Christmas gifts. They are currently running a promotion for $25 off of an order of $100 or more. WHAT THEY DON'T TELL YOU is that if an item was listed as IN STOCK, and then you submit the order, an item may be removed for NO LONGER AVAILABLE. If your order was initially over the $100 needed for the discount and free shipping, but an item is removed, they automatically INCREASE your cost to include SHIPPING FEES AND REMOVE THE DISCOUNT and immediately charge your bank account.

In addition, I was informed that the reversal could take up to 7 - 10 days once cancelled. So since I tried 2 times this morning, they have now tied up my bank account with over $200 in charges that I cancelled.Desired Settlement: I was informed by a supervisor in their customer service department that their system does not automatically check to see if items are in stock until you hit submit. There system doesn't have "real time" information, so if you select items that are listed as in stock, but actually are not, they have every legal right to change your fees without notification until after.

I handle all of my shopping online, and this is the first retail company that I have come across that doesn't update their items availability.

Horrible service and they should be required to give a consumer the ability to cancel an order if it changes their amounts etc.

I will never do business with them again which is unfortunate as my family used to wear 80% of their clothing.

Business

Response:

We have made serveral attempts to contact the customer to resolve. The funds have been released back to her account. We have also e-mailed a gift card as a gesture of our goodwill.

Thank you,

Review: I am so extremely upset with this that I don’t think I will continue to be a customer anymore. I purchased an expensive hoodie and only got to wear it once before it was ruined. There were no special washing instructions on the item. I washed and dried the item as I did many other similar items in the past and when I pulled this hoodie out of the wash I noticed right away that the fur around the hood was almost melted. It shrunk and clung together. I have owned similar hoodies from your company before and I’ve never had this issue once. I do not dry on high heat, so the material around the hood must have been cheap. I have a hard time finding my size in your brand as it is, so when I find something I like I buy it. This hoodie was pretty expensive, but I purchased it anyways because I loved how to fur around the hood looked with it was pulled up. Now it just looks trashy. I did try to return the item to the store I purchased it at, but they gave me attitude and would not return it because I did not have the receipt. Now that it’s getting cold again I would love to wear it, but it looks like [redacted] because of the extremely cheap materials it’s made out of. I am not asking for my money back, but I would love a new hoodie. I was treated so badly when I tried to return the item, and honestly if this issue is not solved I will no longer be a customer, and I will make sure the rest of my family does not shop there either. I was treated horribly, and I’m a paying customer. Most of my clothing comes from your store!Desired Settlement: I am not asking for my money back, but I think I should be given a quality product, I did pay enough for the item.

Business

Response:

Review: I placed an order through Aeropostale nearly a month ago. I have contacted customer service numerous times and been lied to and treated poorly. Customer service has not offered me anything after this horrible experience and has acted annoyed and been very rude to me as well. They waited nearly three weeks to tell me they lost my order, even though I had contacted them numerous times asking if my order was lost because there were a few items I especially wanted and saved and worked hard for. They then told me they couldn't replace over half my order because it wasn't in stock. I paid with gift cards that can only be used online, and with my credit card as well. They refuse to give me the money I paid for with my credit card and put it back on my credit card. They will only put it back on gift cards. I have no desire to order anything from them online after this horrible experience; I just want my money back. By not giving me my money from my credit card back on my credit card I am forced to pay for items they won't even be sending me.Desired Settlement: I want the money I paid for with my credit card back on my credit card.

Business

Response:

We

have issued the credit of $50 back to the credit card. We have left the

customer a voicemail advising, and also sent a follow up email. Thank you, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered clothing for my daughter for Christmas on December **, 2013. On the website it was advertised that if ordered by December **, 2013 with 2 day delivery selected that I was guaranteed to receive my order by December **, 2013. December **came and I checked the status of my shipment, seeing that the delivery date was now scheduled for December **, I called Aeropostale to inquire about my items. I was told that they would begin processing my claim. I believed this in good faith. I went out and purchased more clothes for my daughter so that she would have outfits to open on Christmas Day (because she's 5 and her 5 year old brother had clothes wrapped under the tree and my child understands the concept of fairness)!! I called again on December **and was told that it takes 3-5 business days to process my refund. I waited 2 weeks. I called back multiple times and each time I was told that someone would get back to me in 24-48 hours. I received no calls and I would call back and they claimed that they were still processing my complaint. I've made an effort to work it out through the company with no avail. Please help. Thanks!!Desired Settlement: I desire to have any and all monies associated with the transaction refunded.

Business

Response:

We have tried to contact the customer to resolve. There is no voice mail to leave a message and we have also sent an e-mail which has not been responded to.

Thank you,

Review: Recently, I placed an order online with P. S. from Aeropostale. When I received the order, one of my items was missing. There was also an incorrect item in my shipment. I contacted customer service, and I received a very rude email in response stating that they were "unable to reship the item at this time." I do not believe they have the legal right to accept money for an item and not ship it to me. They did say that I could ship the incorrect item back to them, which I must say is an inconvenience, since it is completely their fault that the item is in my possession, and I'll now have to take it to the post office to get it back to them. I am, of course, willing to do so since, unlike the company, I understand that I should not keep something that does not belong to me (right now they're keeping my money with absolutely no right to it). They also said that I could call customer service and place a new order for the item I'm missing. I don't think I should have to do that, since I've already placed an order and paid for the item. Additionally, the price would be different, because I received a special price for buying three of the item originally.Desired Settlement: I would like the item that I ordered and paid for to be shipped to me. If P. S. from Aeropostale would like for me to send back the item that they mistakenly mailed to me, I will be happy to do so if I receive a prepaid return label.

Business

Response:

Aeropostale's online customer service department reached out to the customer and apologized for any confusion. The missing item was reshipped to the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I went to the [redacted] location in [redacted]. The store clerks were very rude. They did not greet me when I was in the store or asked me if I needed any help finding anything. One of them rushed into my left arm really hard when walking by me and did not turn around to excuse themselves at all or apologize for almost knocking my merchandise out of my hands. Then when I was getting ready to check out the clerk gave me a very nasty grin and told me that I had to wait about 10 minuets before she could rang me up, I asked her was another clerk who could assist me because I had a party to go to and I had to be there on time. She looked at me with a funny grin and said NO!. I asked if I could speak to a [redacted] and the [redacted] refused to come over and speak to me. I really feel that there are some serious racial issues at this store against [redacted] customers. I say that because these clerks were very nice to all of the [redacted] customers.

Review: On December **I made a 28 item purchase from PS Aero online. I noticed once my order was submitted the shipping that was advertised as free - wasn't. I was charged a nominal amount and also one item did not register the discount cited on the webiste. I contacted customer service to inquire about the descrepancies. I was assisted on the pricing issue and that was resolved, but the shipping was passed on and a follow up email was provided to explain the reason I was charged shipping. The customer service follow # [redacted]- explained I was charged due to my purchase being a bulk order. I had no idea at the time of the order my purchase was a bulk purchase. I was told that since my order was a bulk purchase I basically am not eligible for any discounts or specials and that my purchase was a final sale. I was told that it clearly states in the terms that such a purchase was a bulk and I bascially forfieted any rights to rewards points or return options. I exchanged numerous emails with customer service represetntatives, all with the same rhetoric - which was basically - we are very sorry but too bad thats our policy! I have been a loyal Aeoropostale and PS Aero customer for years - spending $100s annually & I have two daughters ages 10 & 13 - so I would have been a customer for years to come. I wanted to know why the company did not prompt me once I entered the item which pushed my shopping cart into a bulk purchase situation to alert me to the priveledges I would be giving up - such as my return rights and rewards points. If given this notice I would have removed the 3 or 4 items from my cart to keep these rights. I feel the company hides this policy on their website as a means to avoid having to stand behind their products. I now have items which I had purchased as gifts that do not fit and are in the wrong color - which I am stuck with. I also lost out on more rewards $$ than the additional items cost me. I am usually a fairly savvy consumer and if I would have known that by removing $12 worth of merchandise from my cart I could still make returns and earn $20 in future store credit rewards - I think I could have done without a few items. I feel if a company has such a policy that it should do something to make the customer aware of it at the time the event is triggered in their shopping cart so that an informed decision can be made.Desired Settlement: I would like to have my rewards account credited and be able to return the few items which were unsatisfactory.

Business

Response:

We will need the customer reward card number in order to research this further.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They needed additional info to research further. My rewards number is [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We

apologize for any confusion. The purchase in question was over 25 units; and

you can only purchase up to 25 units of P.S. from Aéropostale® merchandise per

day. Purchases above 25 units per day by a single customer will not be allowed,

and therefore this was neither recognized in our system nor applied to the customers

P.S. Rewards account. We are sorry that this was not handled properly we will be able to make an accommodation for the customer in this

circumstance. We have added this purchase to the customers P.S. Rewards account, so they

will now be receiving your Reward Certificate back for this purchase via e-mail

within 24 hours!

Thank you,