Affinion Group, Inc.

Thank you for your correspondence regarding *** *** concerns with her FYE Backstage Pass VIP membership, a service provided by Trilegiant Corporation
By way of background, FYE Backstage Pass VIP is part of an established membership-based discount service
company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in FYE Backstage Pass VIP. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge
Our records indicate that Ms*** enrolled on June 21, 2014, by purchasing an FYE Backstage Pass VIP membership when shopping at an FYE store. We are mailing Ms*** a copy of her store receipt that indicates her agreement to enroll in the service and also details the terms and conditions of the enrollment for her review
Please be assured that we make every effort to ensure that a member is satisfied with their membership in FYE Backstage Pass VIP. As such, Ms*** membership was cancelled on August 29, 2014, and a refund $will be issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service.
We apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction.
Sincerely,
*** ***
Customer Relations

Thank you for your correspondence regarding *** *** concerns with her *** *** *** *** *** memberships, services provided by *** CorporationBy way of background, *** *** *** *** *** are part of an established membership-based discount service
company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join *** *** *** *** *** in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the chargesAfter researching her concerns, we found that *** *** enrolled in both our *** *** *** *** *** services on January 20, 2015, after being transferred to one of our representatives by *** During that call, *** *** was told about special offers for trying the services for trial periods. The offer for joining *** *** was two (2) $*** *** gift cards. The offer related to *** *** was $in gas purchase rebates*** *** *** *** *** go to great lengths in order to ensure that an authorized person agrees to the memberships. If *** *** did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees. Trial members could cancel at any time within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further. A separate phone number to call to cancel each service was provided to *** *** during the enrollment process. Please be assured that we make every effort to ensure that members are satisfied with their memberships in *** *** *** *** ***. As such, *** ***’s *** *** membership was canceled on May 16, 2016, and a full refund totaling $will be issued to her credit or debit card account. *** ***’s *** *** membership was also canceled on May 16, 2016, and additional refunds totaling $will be issued to her account as full reimbursement of the fees that she was charged for this service We apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to her satisfactionSincerely, Jason A*** Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Will be making contact to cancel both insurance due to third party and another change of entity Appreciate all the help that you have given me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely, *** ***

From: *** ***
Sent: Tuesday, July 29, 9:PM
To: [email protected]
Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #***
Hi,
I submit my complaint #*** over months agoAnd your organization help to negotiate with the shopper rewards and rebates for meBy promising to send me a check for my missing rebates, this company tried to settle the case with meI agreedHowever, months has passed since then, but I received no check or mail from this company
I am writing this email to ask you to investigate this case, identify any fraud done by this company and get my rebates backDetails about this case can be found in complaint #***
Thank you!

Thank you for your correspondence regarding *** ***’s concerns with her CreditLine membership, a service provided by Trilegiant Corporation. As a member of the CreditLine service, Ms*** was entitled to a variety of benefits including having access to her *** credit report as
well as one bureau quarterly credit monitoring with ***. The one bureau quarterly credit monitoring benefit allows us to notify our members of changes to their *** credit report, including certain derogatory information, new accounts, public records or changes of address that have been added to their *** credit file. However, this benefit would not detect charges being made to a member’s existing checking, credit or debit card accounts as these transactions are not reported in a consumer’s credit file. We would urge consumers to contact their bank or financial institution regarding unauthorized charges made to these accounts. Please be assured that we make every effort to ensure that a member is satisfied with their membership in CreditLine As such, Ms***’s membership was canceled on December 8, 2015, and refunds totaling $will be issued to her. We ask that Ms*** please allow fifteen to twenty business days to receive her refund checks.We apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction.Sincerely,Jason A***Customer Relations

Thank you for your correspondence regarding *** ***’s concerns with Shoppers Advantage, a service provided by Trilegiant Corporation. By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our
memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that Mr*** was enrolled in Shoppers Advantage on August 28, 2014. On that date, Mr*** was asked if he would like to learn about a special offer for $in gas purchase rebates when trying Shoppers Advantage for a trial period. Mr*** provided his first and last name, address, and billing information in order to accept the offer in the service. During the enrollment, Mr*** was provided with the terms of the membership in Shoppers AdvantageGreat care is taken to ensure that the consumer authorizes enrollment in the program. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage. As such, Mr***’s membership was canceled on December 31, 2014, and a full refund of $will be issued to his debit card account. We apologize for any inconvenience that MrJones may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely, *** ***Customer Relations

Thank you for your correspondence regarding *** *** concerns with his *** *** membership, a service provided by Affinion Benefits Group, LLC (“ABG”)
By way of background, ABG is the Plan Administrator for savings and protection programs
offered to customers of participating financial institutions nationwide. Our records indicate that *** *** was enrolled in the *** *** program effective September 29, 2005, through his participating financial institution, *** *** * *** ***. The *** *** program provides a variety of benefits including hotel and car rental discounts, Everyday Rebate Rewards, and Common Carrier Accidental Death Insurance
Please be assured that we make every effort to comply with a member’s request to cancel their membership in the *** *** program for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership, and they will owe nothing further *** *** can be assured that his membership was canceled on August 18, 2014, and refunds totaling $will be issued to his checking account as full reimbursement of the monthly fees that he was charged. Please ask *** *** to allow seven business days for these refunds to post to his account
We apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to his satisfaction.
Sincerely,
*** ***
Customer Relations

Thank you for your correspondence regarding *** *** concerns with his Buyers Advantage membership, a service provided by Trilegiant Corporation. By way of background, Buyers Advantage is part of an established membership-based discount service company. We jointly market our
memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Buyers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Mr*** was enrolled in both our Buyers Advantage and Great Fun services on February 18, 2014, after making a purchase from *** *** and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr*** was presented with the option to enroll in both Buyers Advantage and Great Fun, which our records indicate he accepted. According to the terms of the agreements for Buyers Advantage and Great Fun, if Mr*** did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.Buyers Advantage and Great Fun go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Mr*** provided his first and last name, address, and billing information to enroll in the services Please be assured that we make every effort to ensure that members are satisfied with their memberships in Buyers Advantage and Great Fun. As such, Mr*** Buyers Advantage membership was canceled on August 4, 2015, and a full refund totaling $is being issued to his credit card account. Mr*** Great Fun membership was canceled on August 5, 2015, and additional refunds totaling $are being issued to his account as full reimbursement of the fees that he was charged for this service We apologize for any inconvenience that Mr*** may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely,
*** ***Customer Relations

Thank you for your correspondence regarding *** ***’s concerns with her Travelers Advantage and Shoppers Advantage
memberships, services provided by Trilegiant Corporation
By way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges
After researching her concerns, we found that Ms*** was enrolled in both our Travelers Advantage and Shoppers Advantage services on October 9, 2016, after being transferred to one of our representatives by *** ***. The offer for joining Travelers Advantage was $in rebates for reservations with *** ***. The offer related to Shoppers Advantage was $in gas purchase rebates.
Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. If Ms*** did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership feesThe terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees. Ms*** was provided a separate phone number to call to cancel each service
Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, Ms***’s Travelers Advantage membership was canceled on November 15, 2016, and she was not charged a monthly fee. Ms***’s Shoppers Advantage membership was canceled on December 20, 2016, and refunds totaling $will be issued to her credit or debit card account as reimbursement of the monthly fees that she was charged for this service
We apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction
Sincerely,
Jason A***
Customer Relations

Thank you for your correspondence regarding *** ***’s concerns with *** ***’s Great Fun membership, a service provided by Trilegiant Corporation. By way of background, Great Fun is part of an established membership-based discount service companyWe jointly market
our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customers’ account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that *** *** was enrolled in our Great Fun service on February 9, 2012, after making a purchase from *** *** and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms*** was presented with the option to enroll in Great Fun, which our records indicate she accepted. According to the terms of the agreement for Great Fun, if Ms*** did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the current monthly membership fee.Great Fun goes to great lengths in order to ensure that an authorized person agrees to the membershipOur records indicate that Ms*** provided her date of birth to the representative confirming her authorization to enroll in the service Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Ms***’s membership was canceled on January 2, 2015, and a refund of $will be issued to her credit card account as full reimbursement of the fees that she was charged for the service. We apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,*** ***Customer Relations

July 27,
VIA ONLINE SUBMISSION
Revdex.com (“Revdex.com”)
Revdex.com Complaint Department
RE: Revdex.com Case #: ***
Dear Sir or Madam:
This correspondence is in regard to the
above referenced complaint
filed with your office
Due to Privacy, we are not able to provide specific information
regarding insurance related matters on this websitePlease be assured that a
written response addressing all issues raised by the complainant was sent to the insured today via
overnight mail
We appreciate your understanding regarding this matter
Sincerely,
Third Party Administrator
cc: ***

Thank you for your correspondence regarding *** *** concerns with his *** *** *** *** *** memberships, services provided by *** *** By way of background, *** *** *** *** *** are part of an established membership-based discount service
company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join *** *** *** *** *** in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the chargesOur records indicate that *** *** enrolled in both our *** *** *** *** *** services on November 5, 2015, after making a purchase from *** and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, *** *** was presented with the option to enroll in both *** *** *** *** ***, which our records indicate he accepted. The offer for joining *** *** was two (2) $rebates for purchases from ***. The offer related to *** *** was $in gas purchase rebates. According to the terms of the agreements for *** *** *** *** ***, if *** *** did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees*** *** *** *** *** go to great lengths in order to ensure that an authorized person agrees to the memberships. We have reviewed a recording of *** ***’s enrollment call and verified that he agreed to the terms and conditions of the programs. *** *** provided his first and last name, address, phone number, e-mail address, billing information, and date of birth to the representative in order to enroll in the services. *** *** may contact me at ###-###-#### if he would like to listen to a recording of his enrollment call. Please be assured that we make every effort to ensure that members are satisfied with their memberships in *** *** *** *** ***. As such, *** ***’s *** *** *** *** *** memberships were both canceled on August 24, 2016, and refunds totaling $were issued to his credit or debit card account. Additional refunds totaling $will be issued to his account as full reimbursement of the fees that he was charged for the services We apologize for any inconvenience that *** *** may have experienced Sincerely, Jason A*** Customer Relations

Complaint: ***I am rejecting this response because:Please note the $rebate for *** are not the rebates I'm speaking of, a few weeks into my membership I received coupons from Greatfun for $off a past purchase when I sent them in and a receipt, so I sent those in and received a letter weeks later that I was denied because I supposedly have already got paid for them when I did notI have cancelled my membership since then [for good reasons from the looks of it up] but was planning on resuming it later this year after I situate my taxes as from a first time user view it looks like a great program but obviously they need to work on their organizing, I've purchased things with the intent of receiving that $so I am going to need that in order to pay off my purchases you can make up whatever excuse you want but that doesn't change the fact I received two coupons from Greatfun for $eachSincerely,*** ***

Thank you for your correspondence regarding *** *** concerns
"margin: 0in 0in 0pt;"> After an initial investigation of our databases, we could not locate a membership for *** *** with the information provided in her complaint. In order to complete a more thorough search, the name of the service for which *** *** is being charged, a service account number (if known), any other related information (other names or addresses), or a copy of *** ***’s statement reflecting a charge from our company is requested. *** *** may either e-mail ([email protected]) or fax (###-###-####) the information to my attention for review and further investigation
Sincerely,
Jason A***
Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, however the Small Business Credit Solutions *** ***, ** branch and its failure to communicate to Mr*** and myself upon reading the contract and signing, was a red flag indication, that a $membership was going to be purposely charged to my debit card account is unacceptableSmall Business Credit Solutions and its area branches including the *** ***, *** branch may have practices that I see are unethical and illegal and may have violated FTC regulations that can cause their own integrity, the employees and employers, and its staff, and practices to be in questionI request for this business to be under review before further damages are to be done to current and prospective clients in the system, that have paid direct payments to this business, and if there are violations then restitution should be paid to the clientsI understand that *** a service / product of Trilegiant Corporation is not associated with Small Business Credit Solutions but the Small Business Credit Solutions offers the service/ product, but Trilegiant Corporation should be aware who they affiliate and do business with and verify every client to get their payment authorization than assuming from the affiliated and/or third party businesses from a signed paper contract / agreement because that is unethical and I would believe illegal to authorize a payment without the client's verbal verification and authorizationIt also creates a smoke screen to the bank to see an authorized payment from Trilegiant is as a authorize payment, which it is not
Sincerely,
*** ***

Thank you for your correspondence regarding *** *** concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation
0in 0pt">
By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges
Our records indicate that Ms*** was enrolled in both Great Fun and Shoppers Advantage on March 26, 2015. On that date, Ms*** was asked if she would like to learn about special offers for trying the services for trial periods. The offer for joining Great Fun was a $Visa gift card. The offer related to Shoppers Advantage was a $shopping credit. Ms*** provided her first and last name, address, and billing information in order to accept the offers in the services
During the enrollments, Ms*** was provided with the terms of the memberships in Great Fun and Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at any time within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further
Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms***’s Great Fun membership was canceled on December 31, 2015, and a full refund of $will be issued to her credit card account. Ms***’s Shoppers Advantage membership was canceled on November 21, 2015, and a refund of $was issued to her credit card account. Additional refunds totaling $will be issued to her account as full reimbursement of the fees that she was charged for the service
We apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction
Sincerely,
Jason A***
Customer Relations

Thank you for your correspondence regarding *** *** concerns with her *** *** *** *** *** memberships, services provided by *** Corporation. By way of background, *** *** *** *** *** are part of an established membership-based discount service
company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join *** *** *** *** *** in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the chargeOur records indicate that *** *** was enrolled in our *** *** *** *** *** services on July 20, 2016, after making a purchase from *** *** and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, *** *** was presented with the option to enroll in *** *** *** *** *** which our records indicate she accepted. The offer for joining *** *** was a $rebate for an *** *** reservation. The offer related to *** *** was $in gas purchase rebates. According to the terms of the agreements for *** *** and *** ***, if *** *** did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees. A separate phone number to call and cancel each service was provided to *** *** during the enrollment process*** *** and *** *** go to great lengths in order to ensure that an authorized person agrees to the memberships. We ask a consumer to confirm their first and last name, address, e-mail address, billing information and date of birth in order to accept the offer in the services. In order to avail herself of our promotional offers, *** *** was required to return the rebate forms that were sent to the e-mail address ([email protected]) provided to us during the enrollment process, along with her corresponding receipts of purchase. Our records indicate that the rebate forms were e-mailed to *** *** on July 27, 2016. Upon our receipt of her completed rebate forms and receipts, *** *** rebate checks would have been delivered to her within 6-weeks. We regret to hear that *** *** did not receive the rebate forms that were previously sent to her. In order to uphold our high level of customer satisfaction, *** *** may either e-mail (*** or fax (###-###-####) her *** *** receipt to my attention, and I will have her $rebate processed by our Claims department. We have also requested for *** *** gas purchase rebate forms to be sent to her again. She should receive these forms in the mail within the next 10-business days. Please be assured that we make every effort to ensure that members are satisfied with their memberships in *** *** and *** ***. As such, *** *** *** *** and *** *** memberships were both canceled on September 12, 2016, and refunds totaling $will be issued to her credit or debit card account as reimbursement of the monthly fees that she was charged for the services We apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, Jason A***Customer Relations

RE: Revdex.com Complaint ID #: ***
size="3" face="Times New Roman">
We are responding to you regarding the above referenced complaint. Thank you for your correspondence regarding *** *** concerns
As a Discover Card member, *** *** is entitled to our Price Protection benefit. This benefit provides card members reimbursement for the cost difference between the original price of an eligible item and the subsequent lower price when the item is found advertised at a lower price. Exclusions and limitations do apply. We have attached the list of our exclusions and limitations for your review
Per our terms and conditions, the Price Protection benefit does not apply to any used, rebuilt, remanufactured, or second-hand items. According to our records, *** *** has recently submitted claims to us for items purchased through websites that either advertise as consignment shops or have consignment programs. As we were not able to verify that the purchased items were not bought second-hand, *** *** claims were denied. If *** *** can provide documentation from the merchants that the items were not previously owned, we will be happy to re-evaluate his claims
We apologize for any inconvenience that *** *** may have experienced and hope that this matter will be resolved to his satisfaction
Sincerely,
Jason A***
Customer Relations

Complaint: ***
I am rejecting this response because: many times I have requested a return of my payment of years deducted direct from my savings account.I am about to lose my job and has medical expenses to considerThis insurance has earned my money for no services renderedI therefore demand my hard earned money back in my name mailed to my home address of $total I could urgently use for my mother's medical expenses as well
Sincerely,
*** ***