Affinion Group, Inc.

The issue has been resolved, the business gave me a refund

Thank you for your correspondence regarding *** *** concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount
service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. Our records indicate that Ms*** was enrolled in Great Fun and Shoppers Advantage on May 12, 2015. On that date, Ms*** was asked if she would like to learn about special offers for trying the services for trial periods. The offer for joining Great Fun was $in *** gift cards. The offer related to Shoppers Advantage was a $*** *** gift card. Ms*** provided her first and last name, address, and billing information in order to accept the offers in the services. During the enrollments, Ms*** was provided with the terms of the memberships in Great Fun and Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms*** Great Fun and Shoppers Advantage memberships were both canceled on May 26, 2015, and refunds totaling $will be issued to her credit or debit card account as reimbursement of the $trial fee that was charged for each service. In her complaint, Ms*** also references additional charges to her account. Trilegiant Corporation would not be associated with these additional transactions. The names of the companies that deducted those fees should be reflected on Ms*** statement (which should be listed in the billing descriptor located next to the charges), and she would need to contact the other companies that billed her to help resolve her concerns. We apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, *** ***Customer Relations

Thank you for your correspondence regarding *** ***’ additional concerns. Our records indicate that refunds totaling $have successfully been issued to the *** card account to which *** *** was charged for his Shoppers Advantage membership. Please ask Mrand Mrs*** to contact that financial institution to confirm that they have received these refunds. We again apologize for any inconvenience that Mrand Mrs*** may have experienced and hope that this matter has been resolved to their satisfaction. Sincerely, *** ***Customer Relations

Thank you for your correspondence regarding *** *** concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation
Please be assured that we make every effort to comply with a member’s request to cancel their membership in Shoppers
Advantage for any reason Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further *** *** can be assured that his Shoppers Advantage membership was canceled on August 30, 2014, and a refund of $will be issued to his credit card account as full reimbursement of the fees that he was charged for the service
We apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to his satisfaction
Sincerely,
*** ***
Customer Relations

Thank you for your correspondence regarding *** *** concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service
company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charge. Our records indicate that Ms*** was enrolled in both Great Fun and Shoppers Advantage on April 23, 2015. On that date, she was asked if she would like to learn about special offers for trying the services for trial periods. The offer for joining Great Fun was two $purchase rebates. The offer related to Shoppers Advantage was an additional $in gas purchase rebates. Ms*** provided her first and last name, address, and billing information in order to accept the offers in the services. During the enrollments, Ms*** was provided with the terms of the memberships in Great Fun and Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms*** Great Fun and Shoppers Advantage memberships were both canceled during the trial periods. Pursuant to the terms relayed to her, Ms*** was billed $for each of the first 30-days of service for the membership programs. Our records indicate that Ms*** disputed those charges with her credit card company and the fees were refunded. Ms*** has incurred no additional fees from the Great Fun and Shoppers Advantage services, and Great Fun and Shoppers Advantage would not be associated with any of the additional charges that Ms*** references in her complaint. The names of the companies that deducted those other fees should be reflected on Ms*** statement (which should be listed in the billing descriptor located next to the charges), and she would need to contact any other companies that billed her to help resolve her concerns. We apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, *** ***Customer Relations

Thank you for your correspondence regarding *** ***’s concerns with Shoppers Advantage and Great Fun, services provided by Trilegiant Corporation
By way of background, Shoppers Advantage and Great Fun are part of an established membership-based discount service
company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the services. An individual member may join Shoppers Advantage and Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges
Our records indicate that *** *** was enrolled in Shoppers Advantage and Great Fun on March 21st, 2014. On that date, he was asked if he would like to learn about a special offer when trying the services for trial periods. The offer for trying Shoppers Advantage was a $*** *** gift check. The offer related to Great Fun was $worth of *** gift cards. Mr*** provided his first and last name, address, and billing information in order to accept the offers in the services
During the enrollments, Mr*** was provided with the terms of the memberships in Shoppers Advantage and Great Fun. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling our toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further
Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun. As such, Mr***’s Shoppers Advantage membership was canceled on April 4th, 2014, and his Great Fun membership was canceled on April 16th, 2014. A refund will be is***d to his credit or debit card account for both $trial fees that he was charged
We apologize for any inconvenience that Mrand Ms*** may have experienced and hope that this matter has been resolved to their satisfaction
Sincerely,
*** ***
Customer Relations

Thank you for your correspondence regarding *** *** concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service
company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Mr*** was enrolled in both our Great Fun and Shoppers Advantage services on February 3, 2015, after making a purchase from *** *** and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr*** was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr*** did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Mr*** Great Fun membership was canceled on May 25, 2015, and refunds totaling $were issued to his debit card account. Mr*** Shoppers Advantage membership was canceled on June 15, 2015, and additional refunds totaling $will be issued to his account as full reimbursement of the fees that he was charged for this service We apologize for any inconvenience that Mr*** may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely,*** ***Customer Relations

Thank you for your correspondence regarding *** *** concerns with her PrivacyGuard membership, a service provided by Trilegiant Corporation. Feedback such as hers provides us with the opportunity to re-examine our procedures, make changes where necessary and continually strive for
increased customer satisfaction
Please be assured that we make every effort to comply with a member’s request to cancel their membership in PrivacyGuard for any reason Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further. Ms*** can be assured that her PrivacyGuard membership was canceled on November 6, 2014, and a refund of $1,will be issued to her credit card account as full reimbursement of the fees that she was charged for the service
We apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction
Sincerely,
*** ***
Customer Relations

Thank you for your correspondence regarding *** ***’s concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation. By way of background, Shoppers Advantage is part of an established membership-based discount service company. We
jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Ms*** was enrolled in our Shoppers Advantage service on February 23, 2013, after making a purchase from *** *** **, and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms*** was presented with the option to enroll in Shoppers Advantage, which our records indicate she acceptedAccording to the terms of the agreement for Shoppers Advantage, if Ms*** did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the current monthly membership fee.Shoppers Advantage goes to great lengths in order to ensure that an authorized person agrees to the membership. Our records indicate that Ms*** provided her date of birth to the representative confirming her authorization to enroll in the service Please be assured that we make every effort to comply with a member’s request to cancel their membership in Shoppers Advantage for any reason Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further. Ms*** can be assured that her Shoppers Advantage membership was canceled on January 2, 2015, and a refund of $will be issued to her debit card account as full reimbursement of the fees that she was charged for the service. We apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,*** ***Customer Relations

Thank you for your correspondence regarding *** *** concerns with her *** *** membership, a service provided by *** Corporation By way of background, *** *** is part of an established membership-based discount service companyWe jointly market our memberships with our
clients to their respective customers. An individual member may join *** *** in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the chargeOur records indicate that *** *** was enrolled in our *** *** service on May 20, 2016, after making a purchase from *** *** *nd then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, *** *** was presented with the option to enroll in Great Fun. The offer for joining *** *** was a $rebate for her *** *** purchase. According to the terms of the agreement for Great Fun, if *** *** did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the current monthly membership fee. Trial members could cancel at any time within the trial period by simply calling the toll-free number which was provided during enrollment and listed on the membership materials and owe nothing further. Please be assured that we make every effort to comply with a member’s request to cancel their membership in *** *** for any reasonAs such, *** *** membership was canceled on July 1, 2016, and a refund of $will be issued to her credit or debit card account as reimbursement of the monthly fee that she was charged. In order to avail herself of our promotional offer, *** *** was required to return the rebate form that was sent to the e-mail provided during the enrollment process, along with her *** *** receipt. Upon receipt of the completed rebate form and receipt, *** *** rebate check would have been delivered within 6-weeks Our records indicate that *** *** rebate form was e-mailed to *** on May 30, 2016. We regret to hear that *** *** did not receive the form. In order to uphold our high level of customer satisfaction, *** *** may either e-mail *** or fax (###-###-####) her *** *** receipt to my attention, and I will have her $rebate processed by our Claims department We apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to her satisfaction Sincerely, Jason A*** Customer Relations

Thank you for your correspondence regarding *** *** concerns with his *** *** *** ***, a service provided by Trilegiant Corporation. By way of background, *** *** *** is part of an established membership-based discount service company. We jointly
market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that Mr*** was enrolled in *** *** *** on March 8, 2014. On that date, he was asked if he would like to learn about a special offer for $worth of Visa gift cards when trying the service for a trial period. Mr*** provided his first and last name, address, and billing information in order to accept the offer in the service. During the enrollment, Mr*** was provided with the terms of the membership in *** *** ***. Great care is taken to ensure that the consumer authorizes enrollment in the program. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that a member is satisfied with their membership in *** *** ***. As such, Mr*** membership was canceled on May 29, 2015, and refunds totaling $have been issued to his debit card account as full reimbursement of the fees that he was charged for the service. We apologize for any inconvenience that Mr*** may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely, *** ***Customer Relations

Thank you for your correspondence regarding *** ***’s concerns with services provided by Trilegiant Corporation
After an initial investigation of our databases, we could not locate a membership for Mr***’s mother in any of our services with the information
provided in the complaint. In order to complete a more thorough search, please ask Mr*** to provide us with his mother’s name and address, a service name, a service account number (if known), or a copy of his mother’s statement reflecting one of our charges. Mr*** may either e-mail (***) or fax (###-###-####) the information to my attention for review and further investigation
We apologize for any inconvenience that Mr*** and his mother may have experienced and hope that this matter will be resolved to their satisfaction
Sincerely,
*** ***
Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
They should respond that they are sending Cheque refund to my address of the requested amount $It is a big amount I paid between 2003-that services was not rendered at allI could use to pay my medical bills and my mother's
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
A.) The phone number listed correlates to this "group" of scam businessesB.) When someone tells you NOTHING will be charged to your card and then all of a sudden at the end of the conversation, mention of recurring charges to my card after the initial "trial"
C.) What exactly is it that your companies does for other companies? Is is like as long as they are affiliated with your company in some way, you'll help them scam people? What is the objective of your company?
D.) I had to cancel that card as soon I gave them the number because they said after days my membership would go into effect, so how is it that I agreed to this when a credit card number was originally asked just to verify identity? Why go thru all this for a supposed "free $gift card"
Sincerely,
*** ***

Thank you for your correspondence regarding *** *** concerns with *** ***, a service provided by ***
***
After an initial investigation of our databases, we could not locate a membership for *** *** with the information provided in her complaint. In order to complete a more thorough search, a service account number (if known), any other related information (previous names, other addresses), or a copy of *** *** bank statement reflecting one of our charges is requested. *** *** may either e-mail *** or fax (###-###-####) the information to my attention for review and further investigation
We apologize for any inconvenience that *** *** may have experienced and hope that this matter will be resolved to her satisfaction
Sincerely,
Jason A***
Customer Relations

Thank you for your correspondence regarding *** *** concerns with his *** *** membership, a service provided by *** Corporation
By way of background, *** *** is part of an established membership-based discount service company. We
jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join *** *** in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge
After researching his concerns, we found that *** *** was enrolled in our *** *** service on August 22, 2011, after being transferred to one of our representatives by *** ***. *** *** goes to great lengths in order to ensure that an authorized person agrees to the membership. If *** *** did not inform us that he wished to cancel his membership at the end of the trial period, he was charged the monthly membership fee. The terms of the agreement provided that, in order to ensure uninterrupted service, the membership would be renewed each month at the then current membership fee
Please be assured that we make every effort to ensure that a member is satisfied with their membership in *** ***. As such, *** ***’s membership was canceled on July 14, 2014, and a refund of $is being issued to his debit card account as full reimbursement of the fees that he was charged for the service
We apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to his satisfaction
Sincerely,
*** ***
Customer Relations

Thank you for your correspondence regarding *** ***’s concerns with services provided by Trilegiant Corporation. By way of background, Trilegiant Corporation is an established membership-based discount service company. We jointly market our memberships with our
clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Mr.*** was enrolled in both our Travelers Advantage and Shoppers Advantage services on December 7, 2014, after making a reservation from*** Airlines and then responding to an offer to receive a rebate on his recent reservation by calling a toll free number. Upon calling the toll free number, Mr.*** was presented with the option to enroll in both Travelers Advantage and Shoppers Advantage, which our records indicate he accepted. According to the terms of the agreements for Travelers Advantage and Shoppers Advantage, if Mr.*** did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the membershipsOur records indicate that Mr*** provided his date of birth to the representative confirming his authorization to enroll in both of the services Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, Mr***’s Travelers Advantage membership was canceled on December 31, 2014, and he was not charged a monthly fee for the service. Mr***’s Shoppers Advantage membership was canceled on January 19, 2015, and a refund of $is being issued to his credit card account We apologize for any inconvenience that Mr.*** may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely,*** ***Customer Relations

Thank you for your correspondence regarding *** ***’s concerns with her Shoppers Advantage and Great Fun memberships, services provided by Trilegiant Corporation
By way of background, Shoppers Advantage and Great Fun are part of an established membership-based
discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage and Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges
After researching her concerns, we found that Ms*** was enrolled in both our Shoppers Advantage and Great Fun services on December 15th, 2013, after being transferred to one of our representatives to learn about a special offer when trying the services for trial periods. The offer for joining Shoppers Advantage was $worth of rebates for gas purchases. The offer related to Great Fun was a $*** gift card. Shoppers Advantage and Great Fun go to great lengths in order to ensure that an authorized person agrees to the memberships. If Ms*** did not inform us that she wished to cancel her memberships at the end of her trial periods, she would be charged the monthly membership fees. The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees
Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun. As such, Ms***’s Shoppers Advantage membership was canceled on April 10th, 2014, and a full refund of $will be issued to her debit card account. Ms***’s Great Fun membership was canceled on May 15th, 2014, and an additional refund totaling $will be issued to her account as full reimbursement of the fees that she was charged for the service
We apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction
Sincerely,
*** ***
Customer Relations

Complaint: ***
I am rejecting this response because: as of today feb 4,I have not received any check from great fun as the business responds that it was shipped over nightI have contacted this business far too many times over the last monthsI was not provided the tracking information on this mysterious third check that was overnightedIn addition great gun had verified my address 3-times on every single interaction/call and I am receiving all other mail to this addressThis is the biggest scam ever and I cant imagine how many others are going through this same thingI have never heard of overnight mail taking over 2weeksIs there any other resource that I can file a complaint or suit with for the lies that this company has told?
Sincerely,
*** ***