Affinion Group, Inc.

Complaint: ***
I am rejecting this response because:
First, I do accept the offer of a refund, although it may be unnecessary because I've already disputed the transaction with my credit card companyIt's the rest of the company's statement that I reject, because it is a generality about what the business supposedly does "all the time." There is absolutely no proof, however, that this was done in my specific case (because it wasn't)Trilegiant Corporation basically tells me what I already know: That someone on its end clicked boxes for my "authorization" to be signed up for both programsOf course I gave my birth date to authorize the membership, because I did intend to sign up for the Traveler's Advantage program for the $rebate (incidentally, I still haven't received the $rebate I mailed in)
My argument is that I was never made aware that my "authorization" in fact signed me up for TWO different memberships with TWO different fees and TWO different cancellation calls (I, in good faith, called to cancel JanIf there was a second membership and a second call, I should have been made aware of it not only at signup, but also during cancellation)I thought I only gave my authorization for ONE membership, because that is how the sales person positioned itShe said, "It's $for the trial 30-day membership, after that it's $a
monthYou'll get the $rebate information; you can
use it even if you cancel your membership before the end of the 30-day
trial." I replied, "So I only have to call the number I called today to cancel?" She said yes--implying there was no second membership or second cancellation callThe fact that the company's records show I signed up for two memberships IS NOT PROOF that I knew about both membershipsTrilegiant can say that its records show I gave my birth date to authorize the company to take my firstborn, my home, and 100% of my income for the next years, but that doesn't mean the sales team told me that's what I was doing
The reason for my Revdex.com complaint is because I'm hoping that somehow, my efforts will get Trilegiant Corporation to change its business practices so its sales team makes it clear that there are two memberships, two monthly charges, and ESPECIALLY two separate calls to cancelIf all three of those are not made completely clear, then Trilegiant has failed to "...go to great lengths to ensure an authorized person agrees to the memberships." Clearly, your company failed in my case, and if my experience is anything to go by, it's most likely failed in a great number of casesThe fact that I can make one call, unknowingly sign up for two memberships, make another call to cancel, but still be signed up for a membership, just screams SCAM
Sincerely,
*** ***

March 13,
VIA ONLINE SUBMISSION
Revdex.com Complaint Department
Revdex.com
South Turnpike Road
Wallingford, CT
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RE: Revdex.com File #: ***
Dear Sir or Madam:
This correspondence is in regard to the above referenced case number,
received in our office March 10, Affinion Benefits Group, LLC is the
third party administrator for the insurance carrier related to this matter; and
in that capacity, we are responding to you
Due to Privacy, we are not able to provide specific information
regarding insurance related matters on this websitePlease be assured that a
written response addressing all issues raised by the complainant will be sent
directly to the Primary Insured under separate cover within the next seven (7)
to ten (10) business days
We appreciate your understanding regarding tis matter
Sincerely,
Affinion Benefits Group, LLC
Third Party Administrator
cc: carrier

Thank you for your correspondence regarding *** *** concerns with *** *** and *** *** services provided
by *** ***. Using the information that *** *** has provided, we located *** *** and *** *** memberships under the name of *** ***
By way of background, *** *** and *** *** are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer** account prior to billing and enrolling the consumer in our services. An individual member may join *** *** and *** *** in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges
After researching her concerns, we found that *** *** was enrolled in both our *** *** and *** *** services on July 9, 2015, after being transferred to one of our representatives by Days InnThe offer for joining *** *** was two (2) $rebates for reservations made through Days Inn. The offer for joining *** *** was $in gas purchase rebatesDuring the enrollments, *** *** was provided with the terms of the memberships in *** *** and *** ***. If *** *** did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees. The terms of the agreements provide that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees. A separate phone number to call and cancel each service was provided during the enrollments
Please be assured that we make every effort to ensure that members are satisfied with their memberships in *** *** and *** ***. As such, *** *** *** *** membership was canceled on February 1, 2016, and refunds totaling $will be issued to her credit or debit card account. *** *** *** *** membership was previously canceled on November 2,
We apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to her satisfaction
Sincerely,
Jason A***
Customer Relations

DO NOT DO BUSINESS with Affinion/*** *** ***! They get you to sign up to get rebates and an introductory $fee and then when you think you are opening one account with *** ***, when actuality you are opening accounts with *** *** and *** ***You have to call multiple places to cancel your membershipThey do not tell you this so you cancel one and the other starts charging you their monthly feeThey dance around your cancellation try and get you to stay by offering more rebates that they send in the mail but the rebates take months to show up then you can use them until you are a customer for 6.months or moreVERY CONFUSING and MISLEADING!!

August 9, 2016 VIA UPLOAD Revdex.com of Connecticut RE: Revdex.com Complaint ID#: *** Good afternoon: This response is in regard to the above referenced complaint filed with your office. Prior to your receipt, our office received this complaint on July 27, from the Revdex.com of New Jersey, under the same file ID #. Our response was sent to the complainant, via FedEx overnight mail, on August 1, 2016. Our response addressed all concerns raised in the inquiry and provided the complainant a direct contact at our office should additional questions arise from our response. To date, our office has not received any communication from the complainant. If you have any questions, please do not hesitate to contact us. Sincerely, Third Party Administrator

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for your correspondence regarding *** ***’s concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation.By way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based discount
service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Ms*** was enrolled in both our Travelers Advantage and Shoppers Advantage services on June 15, 2015, after making a reservation through *** Airlines and then responding to an offer to receive a rebate on her recent reservation by calling a toll free number. Upon calling the toll free number, Ms*** was presented with the option to enroll in both Travelers Advantage and Shoppers Advantage, which our records indicate she accepted. The offer for joining Travelers Advantage was two (2) $rebates for *** Airlines reservations. The offer related to Shoppers Advantage was $in gas purchase rebates. According to the terms of the agreements for Travelers Advantage and Shoppers Advantage, if Ms*** did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees. A separate phone number to call and cancel each service was provided during the enrollment process.Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, Ms***’s Travelers Advantage membership was canceled on July 23, 2015, and she was not charged a monthly fee. Ms***’s Shoppers Advantage membership was canceled on September 5, 2015, and refunds totaling $are being issued to her debit card account as full reimbursement of the fees that she was charged for the serviceWe apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction.Sincerely,Jason A***Customer Relations

Thank you for your correspondence regarding *** ***’s concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount
service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that *** *** was enrolled in both our Great Fun and Shoppers Advantage services on March 18, 2015, after making a purchase from *** Airlines and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, *** *** was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted. The offer for joining *** *** was two (2) $rebates for purchases from *** Airlines. The offer related to Shoppers Advantage was $in rebates for gas purchases. According to the terms of the agreements for Great Fun and Shoppers Advantage, if *** *** did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Great Fun and Shoppers Advantage for any reason. As such, *** ***’s Great Fun membership was canceled on August 26, 2015, and refunds totaling $are being issued to her credit or debit card account. *** ***’s Shoppers Advantage membership was also canceled on August 26, 2015, and additional refunds totaling $are being issued to her account as full reimbursement of the fees that she was charged for this service We apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,Jason A***Customer Relations

Thank you for your correspondence regarding *** ***’s concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service
company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. Our records indicate that Mr*** was enrolled in both our Great Fun and Shoppers Advantage services on August 14, 2012. On that date, Mr*** was asked if he would like to learn about specials offers for trying the services for trial periods. The offer for joining Great Fun was a $*** gift card. The offer related to Shoppers Advantage was a $shopping credit Mr*** provided his first and last name, address, and billing information in order to accept the offers in the services. During the enrollments, Mr*** was provided with the terms of the memberships in Great Fun and Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at any time within the trial periods by simply calling the toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Mr***’s Great Fun membership was canceled on October 2, 2015, and a full refund totaling $will be issued to his credit card account. Mr***’s Shoppers Advantage membership was canceled on October 5, 2015, and additional refunds totaling $will be issued to his account as full reimbursement of the fees that he was charged for this service. We apologize for any inconvenience that Mr*** may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, Jason A***Customer Relations

Thank you for your correspondence regarding *** ***’s concerns with her Great Fun membership, a service provided by Trilegiant Corporation
As an incentive for joining Great Fun, Ms*** was offered two $rebates toward *** purchases. In order to
avail herself of the promotional offer, Ms*** was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with receipts for two separate *** purchases. Upon receipt of the completed rebate forms and receipts, the rebate checks would have been delivered to Ms*** within 4-weeks
We regret that there was any misunderstanding concerning the terms of our offer In order to uphold our high level of customer satisfaction, we will have a second $rebate processed for Ms***. She can expect to receive the rebate check within the next 10-business days
Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun As such, Ms***’s membership was canceled on January 29th, 2014, and she will not be charged a monthly fee for the service
We apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction
Sincerely,
*** ***
Customer Relations

Complaint: ***I am rejecting this response because: I will contact *** to verify these transactions. If that does not rectify this matter, I will contact Revdex.com.Sincerely,Mrs*** ***

Thank you for your correspondence regarding *** ***’s concerns with her Travelers Advantage membership, a service provided by Trilegiant Corporation. By way of background, Travelers Advantage is part of an established membership-based discount service company. We jointly
market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Travelers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. After researching her concerns, we found that Ms*** was enrolled in our Travelers Advantage service on February 26, 2014, after being transferred to one of our representatives by Allegiant Airlines. Travelers Advantage goes to great lengths in order to ensure that an authorized person agrees to the membership. If Ms*** did not inform us that she wished to cancel her membership at the end of the trial period, she was charged the monthly membership fee. The terms of the agreement provided that, in order to ensure uninterrupted service, the membership would be renewed each month at the then current membership fee. Please be assured that we make every effort to ensure that a member is satisfied with their membership in Travelers Advantage. As such, Ms***’s membership was canceled on December 5, 2014, and a refund of $is being issued to her debit card account as full reimbursement of the fees that she was charged for the service. We apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, *** ***
*** ***

Thank you for your correspondence regarding *** ***’s concerns with *** ***’s Shoppers Advantage membership, a service provided by Trilegiant Corporation
By way of background, Shoppers Advantage is part of an established membership-based discount
service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge
Our records indicate that Mr*** was enrolled in Shoppers Advantage on October 8th, 2012. On that date, he was asked if he would like to learn about a special offer for a $*** *** gift check when trying the service for a trial period. Mr*** provided his first and last name, address, and billing information in order to accept the offer in the service
During the enrollment, Mr*** was provided with the terms of the membership in Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the program. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling our toll-free number, which is provided during enrollment and listed on the membership materials and owe nothing further
Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage. As such, Mr***’s membership was canceled on March 28th, 2014, and a full refund of $will be issued to the credit card account that was charged
We apologize for any inconvenience that Mrand Ms*** may have experienced and hope that this matter has been resolved to their satisfaction
Sincerely,
*** ***
Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would like to add that I never recieved any "membershhip material" or the gas cardPerhaps a clever trick: Nothing in the mail = no reminder to cancel the membership
Sincerely,
*** ***

Thank you for your correspondence regarding *** *** concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount
service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. Our records indicate that Ms*** was enrolled in both Great Fun and Shoppers Advantage on January 7, 2015. On that date, Ms*** was asked if she would like to learn about special offers for trying the services for trial periods. The offer for trying Great Fun was a $*** *** gift cardThe offer related to Shoppers Advantage was $in gas purchase rebates. Ms*** provided her first and last name, address, and billing information in order to accept the offers in the services. During the enrollments, Ms*** was provided with the terms of the memberships in Great Fun and Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms***’ Great Fun membership was canceled on February 27, and a refund of $was issued to her debit card account. Ms***’ Shoppers Advantage membership was canceled on April 15, 2015, and an additional refund of $is being issued to her account as reimbursement of the monthly fees she was charged for this service. We apologize for any inconvenience that Mr*** may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, *** ***Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I accept this resolution of a credit of $I will say the cancellation policy is a bit deceptive. I assumed I cancelled both Shoppers Advantage and Great Fun in Feb 2015. They acknowledge that I cancelled Shoppers Advantage But I did not know I had to cancel both Shoppers Advantage and Great Fun, because it was unclearThat seems intentional to me (that you might cancel one without knowing you are still paying for the other, related membership).Thank you for your assistance, this was resolved very quickly, I am sure because of your involvement.***

Took advantage of my elderly father He is hard of hearing after serving in the Korean War They would call to ask if he wanted to increase his coverage and because he was not able to hear he would say yes When I realized what had happened I asked them for copies of the conversations that took place & a refund Of course no response after I cancelled them

September 1, 2015Revdex.comBerlin RoadCromwell, CT 06416RE: Revdex.com ID#: ***Dear *** ***:This is in response to the above referenced complaint filed with your office. As the nature of this complaint pertains to
insurance coverage we are unable to provide specific details on this website. Please be assured our response was mailed today, via FedEx overnight, to the insured addressing the concerns raised by the complainant. We appreciate your understanding.Sincerely,Third Party AdministratorCC: Carrier

Thank you for your additional correspondence regarding *** *** concerns
After a further investigation of our databases, we regret that we are still unable to locate a membership for *** *** with the information provided in her complaint. The set of numbers that *** *** has provided is not a membership number for one of our programs. A membership number will often appear on the credit/debit card statement at the time of our billing along with the name of the service to help identify the charge. Also, the service name and service account number would be printed on the membership materials that *** *** received
In order to complete a more thorough search, a service name and service account number (if known), any other related information (previous or other names, previous addresses) or a copy of *** ***’s statement reflecting one of our charges is again requested. *** *** may either e-mail ***) or fax (###-###-####) the information to my attention for review and further investigation
We again apologize for any inconvenience that *** *** may have experienced and hope that this matter will be resolved to her satisfaction
Sincerely,
*** ***
Customer Relations