Affinion Group, Inc.

Thank you for your correspondence regarding *** *** concerns with *** *** Shoppers Advantage and Great Fun memberships, services provided by Trilegiant Corporation. By way of background, Shoppers Advantage and Great Fun are part of an established membership-based discount
service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage and Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that *** *** was enrolled in both our Shoppers Advantage and Great Fun services on February 8, 2015, after making a purchase from OneTravel and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr*** was presented with the option to enroll in Shoppers Advantage and Great Fun, which our records indicate he accepted. According to the terms of the agreements for Shoppers Advantage and Great Fun, if Mr*** did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun. As such, Mr*** Shoppers Advantage membership was canceled on April 16, 2015, and a full refund of $will be issued to his credit card account. Mr*** Great Fun membership was canceled on May 15, 2015, and additional refunds totaling $will be issued to his account as full reimbursement of the fees that he was charged for this service We apologize for any inconvenience that Mrand Ms*** may have experienced and hope that this matter has been resolved to their satisfaction. Sincerely,*** ***Customer Relations

June 3, 2015 VIA ONLINE SUBMISSION Revdex.com (“Revdex.com”)Revdex.com Complaint Department RE: Revdex.com Case #: *** Dear Sir or Madam: This correspondence is in regard to the
above referenced complaintfiled with your office Due to Privacy, we are not able to provide specific informationregarding insurance related matters on this websitePlease be assured that awritten response addressing all issues raised by the complainant will be sentdirectly to the Primary Insured under separate cover within the next seven (7)to ten (10) business days. We appreciate your understanding regarding this matter Sincerely, Third Party Administrator cc: carrier

Thank you for your correspondence regarding *** *** concerns with his *** *** membership, a service provided by *** Corporation By way of background, *** *** is part of an established membership-based discount service companyWe jointly market our memberships with our
clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge Our records indicate that *** *** enrolled in the *** *** service on March 8, 2009, after responding to an online offer on the *** website. The offer for joining *** *** was a 15% (up to $50.00) rebate on his recent purchase from ***. *** *** *** membership was described to *** *** at the time of enrollment, including billing and cancellation terms. *** *** accepted the offer by providing his verification of acceptance (City of Birth) and clicking "yes”, indicating his agreement to enroll in the service Please be assured that we make every effort to ensure that a member is satisfied with their membership in *** ***. As such, *** *** membership was canceled on December 12, 2016, and refunds totaling $1,will be issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service We apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, Jason A*** Customer Relations

Thank you for your correspondence regarding *** *** concerns with *** *** *** *** and *** *** memberships, services provided by *** Corporation
Please be assured that we make every effort to comply with a
member’s request to cancel their memberships in *** *** and *** *** for any reasonAccordingly, if a customer is dissatisfied with the services under the programs, the company will cancel the memberships and he/she will owe nothing further
*** *** can be assured that *** *** *** *** membership was canceled on July 11th, 2014, and a full refund of $is being issued to her debit card account*** *** *** *** membership was also canceled on July 11th, 2014, and an additional refund of $is being issued to her account as full reimbursement of the fees that she was charged for the service
We apologize for any inconvenience that *** *** *** *** may have experienced and hope that this matter has been resolved to their satisfaction
Sincerely,
*** ***
Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Thank you for your time and attention
Sincerely,
*** ***
**

Thank you for your correspondence regarding *** *** concerns with his *** *** and *** *** memberships, services provided by *** Corporation
By way of background, *** *** and *** *** are part of an established membership-based
discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the services. An individual member may join *** *** and *** *** in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges
Our records indicate that *** *** was enrolled in our *** *** and *** *** services on May 6, 2012, after making a purchase from *** and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, *** *** was presented with the option to enroll in *** *** and *** ***, which our records indicate he accepted. According to the terms of the agreements for *** *** and *** ***, if *** *** did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees
*** *** and *** *** go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that *** *** provided his date of birth to the representative confirming his authorization to enroll in the services
Please be assured that we make every effort to ensure that members are satisfied with their memberships in *** *** and *** ***. As such, *** ***’s *** *** membership was canceled on July 12, 2014, and a full refund of $will be issued to his credit or debit card account*** ***’s *** *** membership was canceled on July 10, 2014, and an additional credit of $is being issued to his account as a refund for this service. Please be advised that *** *** has also disputed an additional $of our charges, which were then charged back to *** *** and *** ***. He will not be required to pay those fees
We apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to his satisfaction
Sincerely,
*** ***
Customer Relations

Thank you for *** ***'s correspondence regarding his concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation
By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount
service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges
Our records indicate that Mr*** was enrolled in both our Great Fun and Shoppers Advantage services on February 23rd, 2014, after making a purchase from *** *** and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr*** was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr*** did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees
Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Mr*** provided his date of birth to the representative confirming his authorization to enroll in both of the services
Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Mr***’s Great Fun membership was canceled on April 15th, 2014, and he was not charged a monthly fee for the service. Mr***’s Shoppers Advantage membership was canceled on May 8th, 2014, and a refund totaling $will be issued to his credit card account as full reimbursement of the fees that he was charged.
We apologize for any inconvenience that Mr*** may have experienced and hope that this matter has been resolved to his satisfaction
Sincerely,
*** ***
Customer Relations

Thank you for your correspondence regarding *** *** concerns with her *** *** membership, a service provided by *** Corporation
By way of background, *** *** is part of an established membership-based discount service company. We
jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join *** *** in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge
Our records indicate that *** *** was enrolled in both our *** *** and *** *** services on June 3, 2014, after making a purchase from *** and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, *** *** was presented with the option to enroll in both *** *** and *** ***, which our records indicate she accepted. According to the terms of the agreements for *** *** and *** ***, if *** *** did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees
*** *** and *** *** go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that *** *** provided her date of birth to the representative confirming her authorization to enroll in both of the services
Please be assured that we make every effort to ensure that members are satisfied with their memberships in *** *** and *** ***. As such, *** ***’s *** *** membership was canceled on August 25, 2014, and a full refund of $will will be issued to her credit or debit card account. *** ***’s *** *** membership was canceled previously on July 7, 2014, and she was not charged a monthly fee for the service
We apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to her satisfaction
Sincerely,
*** ***
Customer Relations

Complaint: ***
I am rejecting this response because:
A refund in the specified amount was completed to my account as promisedHowever, on 08/26/in the mail I received rebate forms and a WELCOME TO *** *** form Affinion Financial ServicesI would like additional confirmation that all accounts are cancelled and advise that I do not wish to enroll in anything further with this company
Thank you
Sincerely,
*** ***

May 26,
VIA ONLINE SUBMISSION
Revdex.com#: ***
*** *** ***
This response is in regard to the above referenced complaint filed with your office. As the nature of this complaint pertains to insurance, for
privacy reasons we are unable to provide specific details on this website.
In order for us to research and respond to the concerns addressed in this complaint, our company has mailed a letter to the complainant requesting additional information. Please be assured we have provided the complainant a contact and toll-free phone number so that we proceed with addressing this matter
We appreciate your understanding
Sincerely,
Third Party Administrator
CC: Carrier

Thank you for your correspondence regarding *** *** concerns with his *** *** ***, a service provided by *** Corporation By way of background, *** *** is part of an established membership-based discount service company. We jointly market
our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join *** *** in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge After researching his concerns, we found that *** *** enrolled in both our *** *** and *** *** services on August 15, 2015, after being transferred to one of our representatives by *** ***. During that call, *** *** was told about special offers for trying the services for trial periods. The offer for joining *** *** was two $rebates for *** *** hotel stays. The offer related to *** *** was $in gas purchase rebates *** *** and *** *** go to great lengths in order to ensure that an authorized person agrees to the memberships. If *** *** did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the monthly membership fees. Trial members could cancel at any time within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further. A separate phone number to call to cancel each service was provided to *** *** during the enrollment process. Please be assured that we make every effort to comply with a member’s request to cancel their memberships in *** *** and *** *** for any reason. As such, *** ***’s *** *** membership was canceled on October 12, 2015, and a refund of $was issued to his debit card account. We could find no record of a previous request by *** *** to cancel his *** *** membership, but he can be assured that this membership was canceled on August 1, 2016, and additional refunds totaling $will be issued to his account as full reimbursement of the fees that he was successfully charged for this service. We apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to his satisfaction Sincerely, Jason A*** Customer Relations

Thank you for *** *** correspondence regardi** his concerns with his *** *** membership, a service provided by Trilegiant Corporation
By way of background, *** *** is part of an established membership-based discount service company. We jointly market our memberships
with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billi** and enrolli** the consumer in our services. An individual member may join *** *** in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billi** alo** with the name of the service to identify the charge
Our records indicate that Mr** was enrolled in both our Great Fun and *** *** services on September 29, 2013, after making a purchase from Tiger Direct and then respondingto an offer to receive a rebate on his recent purchase by calli** a toll free number. Upon calling the toll free number, Mr** was presented with the option to enroll in both Great Fun and Buyers Advantage, which our records indicate he accepted. The offer for joining Great Fun was two (2) $rebates for purchases from Tiger Direct. The offer related to *** *** was $in gas purchase rebates. According to the terms of the agreements for Great Fun and Buyers Advantage, if Mr** did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees. A separate phone number for each service was provided during the enrollment process
Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Great Fun and *** *** for any reason. As such, Mr*** Great Fun membership was canceled on October 28, 2013, and he was not charged a monthly fee. Mr*** *** *** membership was canceled on December 22, 2015, and refunds totaling $will be issued to his credit card account as full reimbursement of the fees that he was charged for the service.
We apologize for any inconvenience that Mr** may have experienced and hope that this matter has been resolved to his satisfaction
Sincerely,
Jason ***
Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution as somewhat satisfactory though inaccurateI did return the offer response card that was mentioned, to which I was told at the time that Complete Home had not received itUpon talking with the representative, I was told that I would be sent a new card to fill out and send in, but a new card was never sent and there was no additional follfrom the companyWith that said I will accept the terms of the resolution in order to move on
Sincerely,
*** ***

Thank you for your correspondence regarding *** ***’s concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service
company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Ms*** was enrolled in both our Great Fun and Shoppers Advantage services on November 1, 2014, after making a purchase from *** and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms*** was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms*** did not inform us that she wished to cancel the memberships at the end of their trial periods, she would be charged the current monthly membership fees. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms***’s Great Fun membership was canceled on December 19, 2014, and she was not charged a monthly fee for the service. Ms***’s Shoppers Advantage membership was canceled on December 22, 2014, and a refund of $will be issued to her credit card account as reimbursement of the monthly fee that she was charged. We apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,*** ***Customer Relations

Thank you for your correspondence regarding *** *** concerns with his *** *** membership, a service provided by ***
Corporation
By way of background, *** *** is part of an established membership-based discount service companyWe jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge
Our records indicate that *** *** enrolled in the *** *** service on March 8, 2009, after responding to an online offer on the *** website. The offer for joining *** *** was a 15% (up to $50.00) rebate on his recent purchase from ***. *** *** *** membership was described to *** *** at the time of enrollment, including billing and cancellation terms. *** *** accepted the offer by providing his verification of acceptance (City of Birth) and clicking "yes”, indicating his agreement to enroll in the service
Please be assured that we make every effort to ensure that a member is satisfied with their membership in *** ***. As such, *** *** membership was canceled on December 12, 2016, and refunds totaling $1,will be issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service
We apologize for any inconvenience that *** *** may have experienced and hope that this matter has been resolved to his satisfaction
Sincerely,
Jason A***
Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would however like to add that I never received any material from this company nor did I sign up over the phone (which is what they claimed at first) or online (which is what they are claiming now)They have my credit card information somehow and I wish I could know how EXACTLY they obtained that information, step by step, so that I can make sure this never happens again
Sincerely,
*** ***

Thank you for your correspondence regarding *** *** concerns with her Great Fun membership, a service provided by Trilegiant Corporation. Our records indicate that Ms*** was enrolled in our Great Fun service on May 14, 2015, after making a purchase from
*** and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms*** was offered two (2) $*** purchase rebates for trying the service for a trial period. According to the terms of the agreement for Great Fun, if Ms*** did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the current monthly membership fee.In order to avail herself of the promotional offer, Ms*** was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase. Upon receipt of the completed rebate forms and receipts, Ms*** rebate checks would have been delivered within 4-weeks. At this time, we do not show that we have received Ms*** rebate forms and receiptsIn order to uphold our high level of customer satisfaction, Ms*** may either e-mail (***) or fax (***) her *** receipts to my attention, and I will have her rebates processed by our Claims department. Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Ms*** membership was canceled on June 15, 2015, and she will not be charged a monthly fee for the service We apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,*** ***Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Our records show that *** *** *** completed an online transaction at *** on January 11, After completing the transaction she wasoffered a free 30-day trial of our Shopper Discounts and Rewards service and $Cash Back for trying our service, which she
accepted. *** *** accepted the trial membership offer for Shopper Discounts and Rewards by entering her name, address, card information and email address and thenclicking the “YES!” button on the pageImmediately to the left of the “YES!” button are the “Offer and Billing Details”. The Offer and Billing Details set forth the terms of the offer, including the $monthly membership fee following the free trial and advisethe consumer that the fee will be billed to the credit or debit card he used for his transaction with ***. “By completing the information below and entering your email address as your electronic signature you confirmthat you have read and agree to the Offer and Billing Details and after your FREE trial of days you authorize Shopper Discounts and Rewards to use theinformation you provided for billing the membership fee of $a month until you cancel.” Thus, by accepting the offer, *** *** agreed that the Shopper Discounts and Rewards $monthly membership fee would be billed to the creditor debit card used in connection with her transaction with ***Immediately after clicking the “YES!” button, she was taken to another screen welcoming her to the programWe sent *** *** emails reminding her to use the benefits of her membershipOn January 28, 2013, we sent *** *** an email to remind her that the free trial membership would conclude on February 9, 2013, and at that time, she would be billed the monthly membership feeThe email also included our toll-free telephone number if she wished to cancel, in which event, she would not be charged. *** *** was charged the first $monthly membership fee at the end of her free trialmembership on February 10, That same day, we sent her an email reminding her of the benefits of the membership. She was charged the monthly membership fee from February of to January of 2015. In addition, we continued to send emails to her emails on the following dates:March 11, 2013, April 10, 2013, May 10, 2013, June 9, 2013, July 9, 2013, August 8, 2013, September 7, 2013, November 8, 2013, December 6, 2013, January 5,2014, February 4, 2014, March 6, 2014, April 5, 2014, May 5, 2014, June 4, 2014, July 4, 2014, August 3, 2014, September 2, 2014, October 2, 2014,November 1, 2014, December 11, 2014, December 31, and January 30, 2015, reminding her to use all the benefits of the Shopper Discounts and Rewards service.*** ***’s Shopper Discounts and Rewards membership was canceled and twenty-four (24) credits of $were issued to her account on February 10, 2016. These credits represent full reimbursement of membership fees that were billed to *** ***’s account. Shopper Discounts and Rewards makes every effort to be straightforward with its offers, allowing consumers to make educated choicesregarding the products and services they purchaseFor this reason, it puts the most significant details of its offers in a prominent location -- immediatelynext to the acceptance button (so that a consumer will have those details in front of him or her before joining the service)In addition, Shopper Discountsand Rewards places its key offer details on the very same page as the “YES!” button rather than requiring a consumer to click through one or more links inorder to find these detailsMoreover, when a misunderstanding such as the one with *** *** occurs, we are pleased to cancel a customer’s membership, as wehave in this instance. We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me.Sincerely,*** ** ***Manager, Customer Relations

Thank you for your correspondence regarding *** ***’s concerns with her Everyday Privileges Gold and Shoppers Advantage memberships, services provided by Trilegiant Corporation
By way of background, Everyday Privileges Gold and Shoppers Advantage are part of an
established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the services. An individual member may join Everyday Privileges Gold and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges
After researching her concerns, we found that Ms*** was enrolled in both our Everyday Privileges Gold and Shoppers Advantage services on December 27th, 2013, after being transferred to one of our representatives by ***. Everyday Privileges Gold and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. The offer for joining Everyday Privileges Gold was $in purchase rebates. The offer related to Shoppers Advantage was an additional $rebate. If Ms*** did not inform us that she wished to cancel the memberships at the end of the trial periods, she was charged the monthly membership fees. The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees
Please be assured that we make every effort to ensure that members are satisfied with their memberships in Everyday Privileges Gold and Shoppers Advantage. As such, Ms***’s Everyday Privileges Gold membership was canceled on December 31st, 2013, and she was not charged a monthly fee for the service. Ms***’s Shoppers Advantage membership was canceled on March 14th, 2014, and a refund of $will be issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service. Ms*** was not charged a monthly fee in January as was stated in her complaint
We apologize for any inconvenience that Ms*** may have experienced and hope that this matter has been resolved to her satisfaction
Sincerely,
*** ***
Customer Relations