Affinion Group, Inc.

Thank you for your correspondence regarding[redacted] concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation. By way of background, Shoppers Advantage is part of an established membership-based discount service company.  We jointly...

market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that [redacted] was enrolled in both our Shoppers Advantage and Great Fun services on November 8, 2014, after making a purchase from TicketNetwork and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number.  Upon calling the toll free number, [redacted] was presented with the option to enroll in Shoppers Advantage and Great Fun, which our records indicate he accepted.  According to the terms of the agreements for the services, if [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.Shoppers Advantage and Great Fun go to great lengths in order to ensure that an authorized person agrees to the memberships.  Our records indicate that [redacted] provided his date of birth to the representative confirming his authorization to enroll in the services.  Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun.  As such, [redacted] Shoppers Advantage membership was canceled on February 17, 2015, and a refund of $16.99 will be issued to his debit card account.  [redacted] Great Fun membership was canceled on December 1, 2014, and he was not charged a monthly fee for the service. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely,[redacted]Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation.
 
After researching her concerns, we found that Ms. [redacted] was enrolled in our Travelers Advantage...

and Shoppers Advantage services after being transferred to one of our representatives by [redacted].  The offer for joining Travelers Advantage was $100 worth of Reservations Rebates.  The offer related to Shoppers Advantage was $20 in Gas Purchase Rebates.
 
Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Travelers Advantage and Shoppers Advantage for any reason.  Accordingly, if a customer is dissatisfied with the services under the programs, the company will cancel the memberships and he/she will owe nothing further.
 
We regret that Ms. [redacted]’s initial requests to cancel her Travelers Advantage and Shoppers Advantage memberships were not effectively processed.  Ms. [redacted] can be assured that both of these memberships were canceled on September 11, 2014, during the trial periods.  Our records indicate that Ms. [redacted] has disputed our $1.00 trial fees, and these fees have been charged back to Travelers Advantage and Shoppers Advantage.
 
In order to avail herself of our promotional offers, Ms. [redacted] may return the rebate forms that were included in her membership kits or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase.  Upon receipt of the completed rebate forms and receipts, Ms. [redacted]’s rebate checks will be delivered within 6-8 weeks.
 
We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

This [redacted] site claims to do a rebate, but has not sent any information about it even though it's been almost 3 weeks! It's supposed to be a free trial for 30 days then they charge you. I'm afraid it's seems like a scam! DO NOT give your information & do not sign up for the rebate!!

Thank you for your correspondence regarding [redacted] concerns with her [redacted] and [redacted] memberships, services provided by [redacted] Corporation.
 
By way of background, [redacted] and [redacted] are part of an established membership-based discount...

service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join [redacted] and [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.
Our records indicate that [redacted] was enrolled in both our [redacted] and [redacted] services on May 7, 2014, after making a reservation from [redacted] and then responding to an offer to receive a rebate on her recent reservation by calling a toll free number.  Upon calling the toll free number, [redacted] was presented with the option to enroll in both [redacted] and [redacted], which our records indicate she accepted.  According to the terms of the agreements for [redacted] and [redacted], if [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.
[redacted] and [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships.  Our records indicate that [redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services.
 
Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted].  As such, [redacted]’s [redacted] membership was canceled on July 3, 2014, and she was not successfully charged a monthly fee for the service.  [redacted]’s [redacted] membership was canceled on September 5, 2014, and a refund totaling $51.97 is being issued to her credit card account as full reimbursement of the fees that she was charged for the service.
 
We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.
 
Sincerely,
[redacted]
Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],I have reviewed the response made by the business in reference to complaint ID [redacted],  I will wait to accept or deny thier response until I see what they are mailing . I remember signing up for the trial but I know they never told me about them taking my account number from a receipt as I would't have signed for that.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by [redacted]...

Corporation.

By way of background, [redacted] is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

[redacted] goes to great lengths in order to ensure that an authorized person agrees to the membership.  After researching her concerns, we found that [redacted] enrolled in the [redacted] service on February 29, 2016, when she called to order merchandise from Potpourri.  On that date, [redacted] was asked if she would like to learn about a special offer for trying the service for a trial period.  The offer for joining [redacted] was two (2) $25.00 rebates for purchases from Potpourri.  If [redacted] did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the monthly membership fee.  The terms of the agreement provided that, in order to ensure uninterrupted service, the membership would be renewed each month at the then current membership fee.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted]  As such, [redacted] membership was canceled on March 17, 2016, and a refund of $1.00 is being issued to her credit or debit card account as reimbursement of the trial fee that she was charged for the service. 

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.


Sincerely,

Jason Anderson
Customer Relations

Thank you for your correspondence regarding [redacted] concerns with her PrivacyGuard membership, a service provided by [redacted]...

[redacted]
 
Please be advised that there are many different scoring models used to calculate credit scores.  PrivacyGuard uses a formula called [redacted]  Although these scores are not used by lenders to evaluate a consumer’s credit, they are intended to reflect common credit scoring practices and are designed to help consumers understand their credit.  The scores are based on information from the files at the three major credit reporting agencies but may not be identical or similar to scores that consumers receive directly from those agencies or from other sources.  All scores are a numerical representation of a consumer’s credit worthiness and represent the same information contained in the member’s credit files using different scales and formulas.
 
Please be assured that we make every effort to ensure that a member is satisfied with their membership in PrivacyGuard. Although we could find no evidence of any inaccuracies in the credit reports that we were providing to [redacted] she can be assured her membership was canceled on November 21, 2016, and refunds totaling $179.88 will be issued to her credit or debit card account as reimbursement of the last twelve months that she was charged.
 
We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.
 
 
Sincerely,
 
Jason A[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted] concerns with her [redacted] memberships, services provided by [redacted]...

Corporation.
 
By way of background, [redacted] are part of an established membership-based discount service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.
Our records indicate that [redacted] was enrolled in our [redacted] services on July 20, 2016, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number, [redacted] was presented with the option to enroll in [redacted] which our records indicate she accepted.  The offer for joining [redacted] was a $50.00 rebate for an [redacted] reservation.  The offer related to [redacted] was $20.00 in gas purchase rebates.  According to the terms of the agreements for [redacted] and [redacted], if [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.  A separate phone number to call and cancel each service was provided to [redacted] during the enrollment process. [redacted] and [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships.  We ask a consumer to confirm their first and last name, address, e-mail address, billing information and date of birth in order to accept the offer in the services.
 
In order to avail herself of our promotional offers, [redacted] was required to return the rebate forms that were sent to the e-mail address ([email protected]) provided to us during the enrollment process, along with her corresponding receipts of purchase.  Our records indicate that the rebate forms were e-mailed to [redacted] on July 27, 2016.  Upon our receipt of her completed rebate forms and receipts, [redacted] rebate checks would have been delivered to her within 6-8 weeks.
 
We regret to hear that [redacted] did not receive the rebate forms that were previously sent to her.  In order to uphold our high level of customer satisfaction, [redacted] may either e-mail ([redacted] or fax (###-###-####) her [redacted] receipt to my attention, and I will have her $50.00 rebate processed by our Claims department.  We have also requested for [redacted] gas purchase rebate forms to be sent to her again.  She should receive these forms in the mail within the next 10-15 business days.
 
Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted].  As such, [redacted] and [redacted] memberships were both canceled on September 12, 2016, and refunds totaling $33.98 will be issued to her credit or debit card account as reimbursement of the monthly fees that she was charged for the services.
 
We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.
 
Sincerely,
Jason A[redacted]
Customer Relations

Thank you for [redacted]’s correspondence regarding her concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation.
 
By way of background, Great Fun and Shoppers Advantage are part of an established membership-based...

discount service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.
Our records indicate that Ms. [redacted] was enrolled in our Great Fun and Shoppers Advantage services on August 3, 2013, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted.  The offer for joining Great Fun was $50 worth of rebates for purchases from [redacted].  The offer related to Shoppers Advantage was $20 in rebates for gas purchases.  According to the terms of the agreements for the services, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.
Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships.  Our records indicate that Ms. [redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services.
 
Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage.  As such, Ms. [redacted]’s Great Fun membership was canceled on August 8, 2013, and she was not charged a monthly fee.  Ms. [redacted]’s Shoppers Advantage membership was canceled on June 19, 2014, and a refund of $170.90 will be issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service.
 
We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.
 
Sincerely,
[redacted]
Customer Relations

Dear Revdex.com,
font-family: Verdana, sans-serif;">Thank you for bringing this attention. Billing issues are taken
very seriously at [redacted] However, being that [redacted] is a completely
separate company that does their own billing, we are unable to assist in any
way. We cannot see whether a customer has signed up for the rebate/
entertainment service that [redacted] provides, and we are in no related to
Great Fun. [redacted] is a company that is partnered with the website that **.
[redacted] purchased our tickets through. Unfortunately we really don’t have
any details or suggestions on how to proceed with **. [redacted]’s problem, as we
only provided the actual tickets for the show.
I’m sorry we couldn’t provide more assistance in this matter.
Respectfully,
[redacted]

Thank you for your correspondence regarding [redacted] concerns with his Travelers Advantage membership, a service provided by Trilegiant Corporation. By way of background, Travelers Advantage is part of an established membership-based discount service company.  We jointly market our...

memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Travelers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Mr. [redacted] was enrolled in our Travelers Advantage service on May 22, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number.  Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in Travelers Advantage, which our records indicate he accepted.  The offer for joining Travelers Advantage was two (2) $50.00 rebates for purchases from [redacted].  According to the terms of the agreement for Travelers Advantage, if Mr. [redacted] did not inform us that he wished to cancel the membership at the end of the trial period, he would be charged the current monthly membership fee.Travelers Advantage goes to great lengths in order to ensure that an authorized person agrees to the membership.  Our records indicate that Mr. [redacted] provided his first and last name, address, and billing information to the representative to enroll in the service.  Please be assured that we make every effort to ensure that a member is satisfied with their membership in Travelers Advantage.  As such, Mr. [redacted] membership was canceled on August 5, 2015, and refunds totaling $221.87 are being issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely,
[redacted]Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for your correspondence regarding [redacted]’s additional concerns with his [redacted] membership. [redacted] can expect to receive his second $30.00 rebate check by May 24, 2016.  Please ask [redacted] to contact us at ###-###-#### if he does not receive the check by that date. Sincerely, Jason A[redacted] Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you so much for your assistance and will contact you if this refund is not forthcoming.
Sincerely,
[redacted]

Thank you for your correspondence regarding [redacted] concerns with her [redacted] VIP membership.  Feedback such as hers provides us with the opportunity to re-examine our procedures, make changes where necessary, and continually strive for increased customer satisfaction. ...

  By way of background, [redacted] VIP is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.   Please be assured that we make every effort to comply with a member’s request to cancel their membership in [redacted] VIP for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further.  [redacted] can be assured that her membership was canceled on June 20, 2017, and she will not be charged a monthly fee for the service.   We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.      Sincerely,   Jason An[redacted] Customer Relations

Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership, a service provided by...

[redacted] Corporation.

By way of background, [redacted] is part of an established membership-based discount service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that [redacted] was enrolled in both our [redacted] and [redacted] services on November 8, 2013.  On that date, [redacted] was asked if he would like to learn about special offers for trying the services for trial periods.  The offer for joining [redacted] was a $25.00 [redacted] gift check.  The offer related to [redacted] was $40.00 in [redacted] gift cards.  [redacted] provided his first and last name, address, and billing information in order to accept the offers in the services.

During the enrollments, [redacted] was provided with the terms of the memberships in [redacted] and [redacted].  Great care is taken to ensure that the consumer authorizes enrollment in the programs.  Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods.  Trial members may cancel at any time within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further.  A separate phone number to call to cancel each service was provided to [redacted] during the enrollment process.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted].  As such, [redacted]’s [redacted] membership was canceled on April 28, 2016, and refunds totaling $637.55 will be issued to his debit card account as full reimbursement of the fees that he was charged for the service.  [redacted]’s [redacted] membership was canceled on November 29, 2013, and he was not charged a monthly fee.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.


Sincerely,

Jason A[redacted]
Customer Relations

August 9, 2016
 
VIA UPLOAD
 
Revdex.com of Connecticut
 
RE:  Revdex.com Complaint ID#:  [redacted]
 
Good afternoon:
 
This response is in regard to the above referenced complaint filed with your office.
 
Prior to your receipt, our office received this complaint on July 27, 2016 from the Revdex.com of New Jersey, under the same file ID #.  Our response was sent to the complainant, via FedEx overnight mail, on August 1, 2016.  Our response addressed all concerns raised in the inquiry and provided the complainant a direct contact at our office should additional questions arise from our response.  To date, our office has not received any communication from the complainant.
 
If you have any questions, please do not hesitate to contact us.
 
Sincerely,
 
Third Party Administrator

Thank you for your correspondence regarding [redacted] concerns with her B[redacted] membership, a service provided by...

[redacted] Corporation.   By way of background, [redacted] is part of an established membership-based discount service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in [redacted].  An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.   Our records indicate that Ms. Rockwell enrolled on November 28, 2015, by purchasing a [redacted] membership when shopping at a [redacted] store.  We have attached a copy of her store receipt that indicates her agreement to enroll in the service and also details the terms and conditions of the enrollment for your review.   Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted].  As such, [redacted] membership was canceled on April 1, 2016, and refunds totaling $47.96 are being issued to her debit card account as full reimbursement of the fees that she was charged for the service.    We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.      Sincerely,   Jason A[redacted] Customer Relations