Affinion Group, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

August 9, 2016
 
VIA UPLOAD
 
Revdex.com of Connecticut
 
RE:  Revdex.com Complaint ID#:  [redacted]
 
Good afternoon:
 
This response is in regard to the above referenced complaint filed with your office.
 
Prior to your receipt, our office received this complaint on July 27, 2016 from the Revdex.com of New Jersey, under the same file ID #.  Our response was sent to the complainant, via FedEx overnight mail, on August 1, 2016.  Our response addressed all concerns raised in the inquiry and provided the complainant a direct contact at our office should additional questions arise from our response.  To date, our office has not received any communication from the complainant.
 
If you have any questions, please do not hesitate to contact us.
 
Sincerely,
 
Third Party Administrator

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I would like to thank the Revdex.com and S[redacted] for the quick resolution to this issue. I see on my credit card statement that the money has already been reimbursed.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I would like to express my gratitude for quickly resolving my problem with Affinion Group Inc.They gave me a full refund of the amount they charge to my account. Thank you very much,  [redacted]

([redacted])
Complaint: [redacted]
This filed complaint involves money withdrawn from my bank account for a policy that I cancelled by letter on 01/05/2014 and again in February. In spite of TWO letters of cancellation on a policy they withdrew $24.75 from my checking account on 03/05/2014. When I met with [redacted] in an attempt to cancel the amount withdrawal I found that it would require $30.00 to cancel the money. Lori phoned their automated phone line and was notified that the policy was cancelled. When we contacted their customer service line we were told after 20 minutes that it would require 7 to 10 days to process the money. AFTER 10 DAYS WE CONTACTED THEM AGAIN AND WERE TOLD THAT THEY WOULD START TO PROCESS THE RETURN. I FINALLY RECEIVED ON 03/26/2014. My family was in business for over 100 years and never attempted to scam a customer. This is a large insurance company with absolutely NO ETHICS. [redacted]
Money was finally refunded on march 26, 2014. There was absolutely no reason for the withdrawal from my checking account in the first place.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The business indicates that I cancelled the membership with them on August 7, 2014 so I don't understand why my account was billed on August 16.  However, I will accept their response, assuming that my account is actually credited as promised.  Just a note, I was not aware that [redacted] and this company were the same.  Otherwise I would have just sent you a copy of the cancellation message which I received from [redacted] by email on July 7, 2014.
 
Thank you very much for your efforts on my behalf to settle this matter.  I am very appreciative and I will let you know when the promised credit is received.
Sincerely,
[redacted]

Thank you for your correspondence regarding [redacted] concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service...

company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Ms. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on June 5, 2015, after making a purchase from Tiger Direct and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in Great Fun and Shoppers Advantage, which our records indicate she accepted.  According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage.  As such, Ms. [redacted] Great Fun membership was canceled on July 23, 2015, and a refund of $16.99 is being issued to her debit card account.  Ms. [redacted] Shoppers Advantage membership was canceled on July 21, 2015, and an additional refund of $16.99 is being issued to her account as reimbursement of the monthly fee that she was charged for this service.  We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,[redacted]Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for your correspondence regarding [redacted] concerns with her Travelers Advantage and Great Fun memberships, services provided by Trilegiant Corporation.
 
By way of background, Travelers Advantage and Great Fun are part of an established membership-based discount...

service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Travelers Advantage and Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.
 
After researching her concerns, we found that Ms. [redacted] was enrolled in both our Travelers Advantage and Great Fun services on June 9, 2014, after being transferred to one of our representatives by [redacted]. Travelers Advantage and Great Fun go to great lengths in order to ensure that an authorized person agrees to the memberships.   If Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she was charged the monthly membership fees.  The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.
 
Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Great Fun.  As such, Ms. [redacted] Travelers Advantage membership was canceled on July 3, 2014, during the trial period.  Ms. [redacted] Great Fun membership was canceled on November 5, 2014, and a refund of $68.96 will be issued to her credit card account as full reimbursement of the fees that she was charged for the service. 
 
We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with Travelers Advantage, a service provided by Trilegiant Corporation.
 
By way of background, Travelers Advantage is part of an established membership-based discount service company.  We jointly...

market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Travelers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.
 
After researching his concerns, we found that Mr. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on August 22nd, 2013, after being transferred to one of our representatives by [redacted].  The offer for joining Travelers Advantage was $40 worth of rebates for gas purchases.  The offer related to Shoppers Advantage was an additional $20 in rebates for purchases of gas.
 
Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships.  If Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the monthly membership fees.  The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.
 
Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage.  As such, Mr. [redacted]’s Travelers Advantage membership was canceled on October 1st, 2013, and he was not charged a monthly fee for the service.  Mr. [redacted]’s Shoppers Advantage membership was canceled on May 13th, 2014, and a refund totaling $136.92 will be issued to his credit card account as full reimbursement of the fees that he was charged.
 
We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted] concerns with her [redacted] memberships, services provided by [redacted] Corporation.   Please be assured that we make every effort to comply with a member’s request to cancel their memberships in [redacted]...

[redacted] for any reason.  Accordingly, if a customer is dissatisfied with the services under the programs, the company will cancel the memberships and they will owe nothing further.  [redacted] can be assured that her [redacted] memberships have been canceled, and she will not be charged a monthly fee for either service.   We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.     Sincerely,   Jason A[redacted] Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with her Great Fun membership, a service provided by Trilegiant Corporation.
 
We regret that Ms. [redacted] did not receive her rebate forms in a timely manner.  In order to uphold our high level of...

customer satisfaction, Ms. [redacted] may either e-mail ([redacted]) or fax (###-###-####) me her [redacted] receipts, and I will have her rebates processed by our Claims department.
 
In addition, Ms. [redacted]’s Great Fun membership was canceled on April 1st, 2014, and a refund for $1.00 will be issued to her credit or debit card account as reimbursement of the trial fee that she was charged.
 
We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

April 22, 2014
 
VIA ONLINE SUBMISSION
 
Revdex.com (“Revdex.com”)
Revdex.com Complaint Department
RE:          Revdex.com Case...

#:        [redacted]
 
Dear Sir or Madam:
 
This correspondence is in regard to the above referenced complaint
filed with your office.
 
Due to Privacy, we are not able to provide specific information
regarding insurance related matters on this website. Please be assured that a
written response addressing all issues raised by the complainant will be sent
directly to the Primary Insured under separate cover within the next seven (7)
to ten (10) business days.
 
We appreciate your understanding regarding this matter.
 
Sincerely,
 
Third Party Administrator
cc:           carrier

Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by [redacted] Corporation.   By way of background, [redacted] is part of an established membership-based discount service company.  We jointly market our memberships with our...

clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.   Our records indicate that [redacted] enrolled in the [redacted] service on May 7, 2009, while responding to an online offer on the 1-800-Flowers website.  The offer for joining [redacted] was a $15.00 rebate for [redacted]’s purchase from [redacted]  The [redacted] membership was described to [redacted] at the time of enrollment, including billing and cancellation terms.  [redacted] accepted the offer by providing her city of birth as verification of acceptance and clicking "yes”, indicating her agreement to enroll in the service.   Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted].  As such, [redacted]’s membership was canceled on May 18, 2017, and refunds totaling $1,247.68 will be issued to her credit card account as full reimbursement of the fees that she was charged for the service.   We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.     Sincerely,   Jason A[redacted] Customer Relations

Thank you for your correspondence regarding [redacted]s concerns with Great Fun, a service provided by Trilegiant Corporation. By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our...

clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that Ms. [redacted] was enrolled in Great Fun on February 6, 2015.  On that date, Ms. [redacted] was asked if she would like to learn about a special offer for $40 worth of rebates when trying the service for a trial period.  Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offer in the service. During the enrollment, Ms. [redacted] was provided with the terms of the membership in Great Fun.  Great care is taken to ensure that the consumer authorizes enrollment in the program.  Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period.  Trial members may cancel at anytime within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further.  Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun.  As such, Ms. Branch’s Great Fun membership was canceled on February 25, 2015, and a refund of $1.00 is being issued to her debit card account as reimbursement of the trial fee that she was charged. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.  Sincerely, [redacted]Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with her Benefits Package program, a service provided by Affinion Benefits Group, LLC (“ABG”).   By way of background, Affinion Benefits Group is the Plan Administrator for savings and protection programs offered to...

customers of participating financial institutions nationwide.    Our records indicate that [redacted] enrolled in a Benefits Package program through her participating financial institution, [redacted].  A letter was recently sent to [redacted] to notify her that the Benefits Package program will be canceled on December 1, 2017.  The decision to cancel the Benefits Package program was a mutual business decision made by [redacted] and Affinion Benefits Group.    We do apologize for any inconvenience that the cancellation may cause [redacted].     Sincerely,   Jason A[redacted] Customer Relations

Thank you for your correspondence regarding Mr. [redacted]’s concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation.
 
After researching his concerns, we found that Mr. [redacted] was enrolled in both our Shoppers Advantage and Great Fun...

services on March 13th, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number.  Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in both Shoppers Advantage and Great Fun, which our records indicate he accepted.  The incentive for joining Shoppers Advantage was $20 in gas purchase rebates.  The offer for joining Great Fun was $100 worth of rebates for purchases from [redacted].
 
In order to avail himself of our promotional offers, Mr. [redacted] was required to return the rebate forms that were included in his membership kits or sent to the e-mail provided during the enrollment process along with his corresponding receipts of purchase.  It may take ten to fifteen business days for a member to receive this information by mail.  However, in order to uphold our high level of customer satisfaction, Mr. [redacted] can either e-mail ([redacted]) or fax (###-###-####) his receipts to my attention, and I will have his rebates processed by our Claims Department.  He will not need to include the rebate forms that are being sent to him.
 
In addition, Mr. [redacted]’s Shoppers Advantage and Great Fun memberships are currently active.  Please ask Mr. [redacted] to contact us by April 24th, 2014, if we would like to have his memberships canceled during the trial periods.
 
We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted] concerns with [redacted] memberships,...

services provided by Trilegiant Corporation.
 
By way of background, [redacted] are part of an established membership-based discount service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.
 
Our records indicate that [redacted] enrolled in the [redacted] services on February 20, 2015.  On that date, [redacted] was asked if he would like to learn about special offers for trying the services for trial periods.  The offer for joining [redacted] was a $25.00 [redacted] gift card.  The offer related to [redacted] was $40.00 in gas purchase rebates.  [redacted] provided his first and last name, address, and billing information in order to accept the offers in the services.
 
During the enrollments, [redacted] was provided with the terms of the memberships in [redacted] Great care is taken to ensure that the consumer authorizes enrollment in the programs.  Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods.  Trial members may cancel at any time within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further.
 
Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted]  As such, [redacted] membership was canceled on July 21, 2016, and a full refund totaling $300.85 is being issued to his debit card account.  [redacted] membership was also canceled on July 21, 2016, and additional refunds totaling $280.86 will be issued to his account as full reimbursement of the fees that he was charged for the service.
 
We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.
 
 
Sincerely,
 
Jason A[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted] concerns with her [redacted] and [redacted] memberships, services provided by [redacted] Corporation.
 
By way of background, [redacted] and [redacted] are part of an established membership-based...

discount service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join [redacted] and [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.
 
After researching her concerns, we found that [redacted] was enrolled in our [redacted] and [redacted] services on June 4, 2014, after being transferred to one of our representatives by [redacted].  [redacted] and [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships.  If [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees.  The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.
 
Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted].  As such, [redacted]’s [redacted] membership was canceled on August 20, 2014, and a refund of $16.99 is being issued to her credit or debit card account.  [redacted]’s [redacted] membership was canceled on August 19, 2014, and an additional refund of $34.98 will be issued to her account as full reimbursement of the fees that she was charged for the service.  
 
We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations