Affinion Group, Inc.

Complaint: 10423077I am rejecting this response because:My problem with this is the rebate forms didn't come in a timely fashion it seems you guys wait till close to the end period of membership before these rebate forms actually appear I think that's pretty scandelous to do just so you can get people to continue your service if you do not credit me the $60 owed to me I will make sure people know about your shady business pratices, this includes review sites and your [redacted] page, you sent the forms out late? okay that's fine problem is you sent them out weeks after you credited me the first $60 so one naturally presumes that their entitled to the rebates sent out, this is a error on your guys part not mine Sincerely,[redacted]

Thank you for your correspondence regarding [redacted]’s concerns with his Travelers Advantage membership, a service provided by Trilegiant Corporation.
 
Our records indicate that Mr. [redacted] was enrolled in our Travelers Advantage service on May 13th, 2014, after making a...

purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number.  Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in Travelers Advantage.  The offer for joining Travelers Advantage was two $50 rebates for purchases from [redacted].  
 
In order to avail himself of the promotional offer, Mr. [redacted] was required to return the rebate forms that were included in his membership kit or sent to the e-mail provided during the enrollment process along with his corresponding receipts of purchase.  Upon receipt of the completed rebate forms and receipts, Mr. [redacted]’s rebate checks would have been delivered within 4-6 weeks.
 
We apologize if there was any misunderstanding concerning the terms of our offer.  In order to uphold our high level of customer satisfaction, Mr. [redacted] may either e-mail [redacted] or fax (###-###-####) me his receipt for his recent [redacted] purchase, and I will have the $100 worth of rebates processed by our Claims department.  Mr. [redacted] will not have to submit a receipt for a second purchase.
 
In addition, Mr. [redacted]’s Travelers Advantage membership was canceled on May 16th, 2014, and a refund for $1.00 is being issued to his credit or debit card account as reimbursement of the trial fee that he was charged.
 
We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns. By way of background, Trilegiant Corporation is an established membership-based discount service company.  We jointly market our memberships with our clients to their respective customers.  We always...

obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. After an initial investigation of our databases, we could not locate a membership for Ms. [redacted] in any of our services with the information provided in her complaint.  In her correspondence, Ms. [redacted] indicates that the amount of the charge in question is $34.78.  This is not an amount that we would charge for one of our membership fees.  In order to determine if this is a charge from our company, please ask Ms. [redacted] to provide the billing description listed on her bank statement next to the transaction in question.   Sincerely, Jason A[redacted]Customer Relations

Thank you for your correspondence regarding [redacted] additional concerns.
 
After further research, our records show that [redacted] was successfully charged a total of $119.93 for his [redacted] membership.  A refund check in that amount is being mailed to [redacted].  Please ask [redacted] to allow ten to fifteen business days to receive the check.
 
We again apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted] concerns with her Great Fun membership, a service provided by Trilegiant Corporation.  Our records indicate that Ms. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on February 26, 2015,...

after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage.  The offer for joining Great Fun was two $50 rebates for purchases from [redacted].  The offer related to Shoppers Advantage was $20 in gas purchase rebates. In order to avail herself of our promotional offers, Ms. [redacted] was required to return the rebate forms that were included in her membership kits or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase.  Upon receipt of the completed rebate forms and receipts, Ms. [redacted] rebate checks would have been delivered within 4-6 weeks. We regret that Ms. [redacted] did not receive her rebate forms in a timely manner.  In order to uphold our high level of customer satisfaction, Ms. [redacted] may either e-mail ([redacted]) or fax ([redacted]) her receipts to my attention, and I will have her rebates processed by our Claims department. In addition, Ms. [redacted] Great Fun and Shoppers Advantage memberships have both been canceled, and refunds are being issued to her credit or debit card account as reimbursement of the two $1.00 trial fees that she was charged. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.  Sincerely, 
[redacted]Customer Relations

Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by [redacted] Corporation.
0pt">
By way of background, [redacted] is part of an established membership-based discount service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to customers’ account prior to billing and enrolling the consumer in our services.  An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.
Our records indicate that [redacted] was enrolled in both our [redacted] and [redacted] services on May 2, 2015, after making a purchase from C[redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number, [redacted] was presented with the option to enroll in both [redacted] and [redacted] which our records indicate she accepted.  The offer for joining [redacted] was two $50.00 rebates for purchases from C[redacted].  The offer related to [redacted] was $20.00 in gas purchase rebates. According to the terms of the agreements for [redacted] and [redacted] if [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.  A separate phone number to call to cancel each service was provided during the enrollment process.
Please be assured that we make every effort to comply with a member’s request to cancel their memberships in [redacted] and [redacted] for any reason. As such, [redacted]’s [redacted] membership was canceled on June 1, 2015, and she was not charged a monthly fee.  [redacted]’s [redacted] membership was canceled on January 13, 2016, and refunds totaling $136.92 will be issued to her debit card account as full reimbursement of the fees that she was charged for the service.
We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.
Sincerely,
Jason A[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted] concerns with Shoppers Advantage and Great Fun, services provided by Trilegiant Corporation. By way of background, Shoppers Advantage and Great Fun are part of an established membership-based discount service...

company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Shoppers Advantage and Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. Our records indicate that [redacted] was enrolled in Shoppers Advantage and Great Fun on December 18, 2014.  On that date, he was asked if he would like to learn about special offers for trying the services for trial periods.  The offer for joining Shoppers Advantage was $40 in gas purchase rebates.  The offer related to Great Fun was a $25 [redacted] gift card.  [redacted] provided his billing information in order to accept the offers in the services. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun.  As such, Mr. Thomas’s Shoppers Advantage and Great Fun memberships were both canceled on February 2, 2015, and he will not be charged a monthly fee for either service. In his complaint, [redacted] also references an offer for a $100 [redacted] gift card and a $4.95 charge to his credit card account.  Shoppers Advantage and Great Fun would not be associated with the [redacted] gift card or the charge for $4.95. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.  Sincerely, [redacted]Customer Relations

Thank you for your correspondence regarding [redacted] concerns with the phone solicitations that she has been receiving.  Feedback such as hers provides us with the opportunity to re-examine our procedures, make changes where necessary, and continually strive for increased customer...

satisfaction.
 
We assure you that [redacted] complaint has been treated seriously.  In order to further research this matter, please ask that [redacted] to provide us with the phone number from which she has been receiving the phone solicitations so that we may determine if these calls are associated with any of our services.  [redacted] may either e-mail ([redacted]) or fax (###-###-####) this information to my attention. 
 
We apologize for any inconvenience that [redacted] may have experienced and hope that this matter will be resolved to her satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with [redacted]’s Travelers Advantage membership, a service provided by Trilegiant Corporation.  By way of background, Travelers Advantage is part of an established membership-based discount service...

company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Travelers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that [redacted] enrolled in the Travelers Advantage service on January 8, 2008, while responding to an online offer.  The Travelers Advantage membership was described to him at the time of enrollment, including billing and cancellation terms.  Mr. [redacted] accepted the offer by providing verification of acceptance (City of Birth) and clicking "yes”, indicating his agreement to enroll in the service.   Please be assured that we make every effort to ensure that a member is satisfied with their membership in Travelers Advantage.  As such, Mr. [redacted]’s membership was canceled on April 20, 2015, and refunds totaling $1,080.26 are being issued to his credit card account as full reimbursement of the fees that he was charged for the service.  We apologize for any inconvenience Mr. and Mrs. [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.  Sincerely, [redacted]Customer Relations

Thank you for your correspondence regarding[redacted] concerns with his Great Fun membership, a service provided by Trilegiant Corporation.  According to our records, [redacted] was enrolled in our Great Fun service on December 7, 2014, after making a purchase from...

TicketNetwork and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number.  Upon calling the toll free number, [redacted] was presented with the option to enroll in Great Fun.   In order to avail himself of our promotional offer, [redacted] was required to return the rebate form that was included in his membership kit or sent to the e-mail provided during the enrollment process along with his corresponding receipt of purchase.  Upon receipt of the completed rebate form and receipt, [redacted] rebate check would have been delivered within 6-8 weeks. Our records indicate that we recently denied a $25 rebate request from [redacted] because we did not receive a rebate form along with the receipt that was sent.  In order to uphold our high level of customer satisfaction, we will have this rebate approved for [redacted].  [redacted] can expect to receive his rebate check within the next 15-20 business days. In addition, [redacted] Great Fun membership was canceled on December 15, 2014, and he was not charged a monthly fee for the service.  We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.  Sincerely, [redacted]Customer Relations

Thank you for your correspondence regarding [redacted] concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation.
By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service...

company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.
Our records indicate that Ms. [redacted] was enrolled in both Great Fun and Shoppers Advantage on March 26, 2015.  On that date, Ms. [redacted] was asked if she would like to learn about special offers for trying the services for trial periods.  The offer for joining Great Fun was a $40.00 Visa gift card.  The offer related to Shoppers Advantage was a $50.00 shopping credit.  Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offers in the services.
During the enrollments, Ms. [redacted] was provided with the terms of the memberships in Great Fun and Shoppers Advantage.  Great care is taken to ensure that the consumer authorizes enrollment in the programs.  Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods.  Trial members may cancel at any time within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further.
Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage.  As such, Ms. [redacted]’s Great Fun membership was canceled on December 31, 2015, and a full refund of $136.92 will be issued to her credit card account.  Ms. [redacted]’s Shoppers Advantage membership was canceled on November 21, 2015, and a refund of $16.99 was issued to her credit card account.  Additional refunds totaling $102.94 will be issued to her account as full reimbursement of the fees that she was charged for the service.
We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.
Sincerely,
Jason A[redacted]
Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for your correspondence regarding [redacted]’s concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation.
 
By way of background, Great Fun and Shoppers Advantage are part of an established...

membership-based discount service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.
Our records indicate that Ms. [redacted] was enrolled in our Great Fun and Shoppers Advantage services on October 4th, 2013, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in Great Fun and Shoppers Advantage, which our records indicate she accepted.  According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.
Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships.  Our records indicate that Ms. [redacted] provided her date of birth to the representative confirming her authorization to enroll in the services.
 
Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage.  As such, Ms. [redacted]’s Great Fun membership was canceled on April 2nd, 2014, and a full refund of $68.96 will be issued to her debit card account.  Ms. [redacted]’s Shoppers Advantage membership was also canceled on April 2nd, 2014, and an additional refund totaling $85.95 will be issued to her account as full reimbursement of the fees that she was charged.
 
We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.
 
Sincerely,
[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with his Great Fun membership, a service provided by Trilegiant Corporation. By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships...

with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Mr. [redacted] was enrolled in our Great Fun service on April 13, 2014, after making a purchase from[redacted] Airlines and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number.  Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in Great Fun which our records indicate he accepted.  According to the terms of the agreement for Great Fun, if Mr.[redacted] did not inform us that he wished to cancel the membership at the end of the trial period, he would be charged the current monthly membership fee.Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun.  As such, Mr. [redacted]’s membership was canceled on January 13, 2015, and a refund of $102.94 will be issued to his credit card account as full reimbursement of the fees that he was charged for the service. Sincerely,
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
I received a direct deposit in the amount I requested.  Really appreciate your help in this matter.  Thanks again.
Sincerely,
[redacted]

Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership, a service provided by [redacted]
0pt">
By way of background, [redacted] is part of an established membership-based discount service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorizatihttp://blue.Revdex.com.org/core/complaints/publishstatus.aspxon from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.
Our records indicate that [redacted] was enrolled in Shoppers Advantage on June 19, 2015.  On that date, [redacted] was asked if he would like to learn about a special offer for a $25.00 American Express gift card when trying the service for a trial period.  [redacted] provided his first and last name, address, and billing information in order to accept the offer in the service.
During the enrollment, [redacted] was provided with the terms of the membership in [redacted]  Great care is taken to ensure that the consumer authorizes enrollment in the program.  Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period.  Trial members may cancel at any time within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further.
Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted].  As such, Mr. [redacted] membership was canceled on February 10, 2016, and a refund of $22.95 will be issued to his debit card account as full reimbursement of the fees that he was charged for the service.
We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.
Sincerely,
Jason A[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted] concerns with her [redacted] memberships, services provided by [redacted] Corporation. In her complaint, [redacted] references charges for the [redacted] services after her debit card account...

number was changed.  [redacted] bank participates in the [redacted] account updater program and provides card updates to registered recurring merchants for consumers whose card numbers have been updated in order to avoid delays in billing and lapses in service.  This is a standard industry program supported by both [redacted]. Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted].  As such, [redacted] memberships were both canceled on April 13, 2016, and refunds totaling $135.92 are being issued to her debit card account. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, Jason A[redacted] Customer Relations

Thank you for your correspondence regarding [redacted] concerns with her [redacted]...

memberships, services provided by [redacted] Corporation.

By way of background, [redacted] are part of an established membership-based discount service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.
Our records indicate that [redacted] was enrolled in both our [redacted] services on January 21, 2016, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number, [redacted] was presented with the option to enroll in [redacted], which our records indicate she accepted.  According to the terms of the agreements for [redacted], if [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees. Please be assured that we make every effort to comply with a member’s request to cancel their [redacted] memberships for any reason.  Accordingly, if a customer is dissatisfied with the services under the programs, the company will cancel the memberships and they will owe nothing further. [redacted] can be assured that her membership was canceled on April 6, 2016, and a full refund totaling $34.98 will be issued to her credit or debit card account.  [redacted]’s [redacted] membership was also canceled on April 6, 2016, and additional refunds totaling $34.98 will be issued to her account as full reimbursement of the fees that she was charged for this service. 

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,
Jason A[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with [redacted]’s Identity Theft Protection membership, a service provided by Trilegiant Corporation.
 
Please be assured that we make every effort to comply with a request to cancel a...

membership in Identity Theft Protection for any reason.  Ms. [redacted] can be assured that Mr. [redacted]’s Identity Theft Protection membership was canceled on July 1, 2014.  We also received the documentation that was requested, and refunds totaling $272.79 are being issued to the credit or debit card account that was charged.
 
We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted] concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount...

service company. We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on January 3, 2015, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number.  Upon calling the toll free number, [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted.  The offer for joining Great Fun was two $30 rebates for purchases from [redacted].  The offer related to Shoppers Advantage was $20 in gas purchase rebates.  According to the terms of the agreements for Great Fun and Shoppers Advantage, if [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that [redacted] provided his date of birth to the representative confirming his authorization to enroll in the services.  Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage.  As such, [redacted]’s Great Fun membership was canceled on February 24, 2015, and he was not charged a monthly fee for the service.  [redacted]’s Shoppers Advantage membership was canceled on March 11, 2015, and a refund totaling $33.98 is being issued to his credit card account.   We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely,[redacted]Customer Relations