Affinion Group, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
However, I do find their business practices deceitful, and dishonest. I never received anything from them until I noticed and called to complain about being billed for 3 years. I believe it was intentional on their part to collect money knowing that most people would just take the loss completely, or be satisfied with a partial refund. Also, I would've had the same card, but a different card number in 2011 and most of 2012, how were they able to keep billing me when the card number had changed without me updating the info? Very strange.
Sincerely,
[redacted]

Thank you for your correspondence regarding [redacted] additional concerns.  Our records do not indicate that Mr. [redacted] has affirmatively elected to subscribe to any of our services; therefore he was not enrolled as a member nor was he billed any of our membership fees.  We also do not show that Mr. [redacted] has been sent a letter or a postcard from our company.  However, because Mr. [redacted] indicates that he believes that he has been charged for our services and has received correspondence from us in the mail, please ask him to either e-mail ([redacted]) or fax ([redacted]) a copy of his bank statement reflecting the charges that he is referencing and a copy of the letter or postcard that he received to my attention for further review and further investigation.  Sincerely, [redacted]Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with [redacted]’s Great Fun membership, a service provided by Trilegiant Corporation. By way of background, Great Fun is part of an established membership-based discount service company.  We jointly market...

our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on September 22, 2014.  On that date, Ms. [redacted] was asked if she would like to learn about special offers when trying the services for trial periods.  The offer for joining Great Fun was a $25 [redacted] gift card.  The offer related to Shoppers Advantage was $40 in gas purchase rebates.  Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offers in the services. During the enrollments, Ms. [redacted] was provided with the terms of the memberships in Great Fun and Shoppers Advantage.  Great care is taken to ensure that the consumer authorizes enrollment in the programs.  Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods.  Trial members may cancel at anytime within the trial periods by simply calling our toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further.  Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage.  As such, Ms. [redacted]’s Great Fun membership was canceled on December 26, 2014, and a full refund totaling $40.98 is being issued to her debit card account.  Ms. [redacted]’s Shoppers Advantage membership was also canceled on December 26, 2014, and an additional refund of $40.98 will be issued to her account as full reimbursement of the fees that she was charged for this service.   We apologize for any inconvenience that Mr. and Ms. [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.  Sincerely, [redacted]Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
  Hpwever, I still have not recieved the check.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for your correspondence regarding [redacted]’s concerns with [redacted]’s [redacted] membership, a service provided by Trilegiant Corporation. By way of background, [redacted] is part of an established membership-based service company.  We jointly market our memberships with...

our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Mr. [redacted] was enrolled in the [redacted] service on November 21, 2015, through a response to an online offer on the [redacted].com website.  The [redacted] membership was described at the time of enrollment, including billing and cancellation terms.  The offer was accepted by providing Mr. [redacted]’s name, address, date of birth, social security number and billing information, and clicking "Yes, Sign Me Up!”, indicating Mr. [redacted]’s agreement to enroll in the service.  Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted].  As such, Mr. [redacted]’s membership was canceled on December 9, 2015, and a refund of $19.99 is being issued to the debit card account that was charged for the service.In his complaint, Mr. [redacted] references business dealings with Small Business Credit Solutions.  Trilegiant Corporation is not associated with Small Business Credit Solutions and would be unable to assist with any concerns regarding that company.We apologize for any inconvenience that Mr. [redacted] and Mr. [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.Sincerely,Jason A[redacted]Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with her [redacted] memberships, services provided by [redacted] Corporation. By way of background, [redacted] are part of an established membership-based discount service...

company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. After researching her concerns, we found that [redacted] enrolled in both our [redacted] services on December 17, 2014, after being transferred to one of our representatives by [redacted]  [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships, and we show that [redacted] provided her first and last name, address, and billing information in order to accept the offers in the services.  If [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees.  The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees. Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted].  As such, [redacted]’s [redacted] membership was canceled on May 10, 2016, and a full refund totaling $272.84 will be issued to her debit card account.  [redacted]’s [redacted] membership was also canceled on May 10, 2016, and additional refunds totaling $255.85 will be issued to her account as full reimbursement of the fees that she was charged for this service. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, Jason A[redacted] Customer Relations

August 12, 2015VIA ONLINE SUBMISSIONM. [redacted]Revdex.comREQUESTING ADDITIONAL INFORMATION FOR:   Revdex.com ID#:  [redacted]          Dear Better Business...

Bureau:This submission is in response to the above referenced complaint.I have reviewed our database and I am not able to locate the complainant, based on the information provided in the complaint.  To expand the scope of our investigation, we are requesting the complainant provide additional information including, but not limited to, *Former name/address*Billing descriptor information contained on her statement*Name of Financial Institution from which premiums are being debitedIf the complainant is not comfortable providing this information via this website, we are requesting they provide this information directly to a representative at the Revdex.com.  Upon our company's receipt of this information from the Revdex.com we will reopen our file for this investigation.Sincerely,Third Party AdministratorCC:  Carrier

Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership, a service provided by [redacted] Corporation.
 
By way of background, [redacted] is part of an established membership-based discount service company.  We...

jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service.  An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.
 
After researching his concerns, we found that [redacted] was enrolled in both our [redacted] and [redacted] services on May 10, 2014, after being transferred to one of our representatives by [redacted].  The offer for joining [redacted] was $40 worth of rebates for hotel transactions.  The offer related to [redacted] was $40 in gas purchase rebates. 
 
[redacted] and [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships.  If [redacted] did not inform us that he wished to cancel his memberships at the end of the trial periods, he was charged the monthly membership fees.  The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.
 
In order to avail himself of our promotional offers, [redacted] was required to return the rebate forms that were included in his membership kits or sent to the e-mail provided during the enrollment process along with his corresponding receipts of purchase.  We regret that [redacted] did not receive his rebate forms in a timely manner.  Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted].  As such, [redacted] membership was canceled on June 6, 2014, and a refund for the $1.00 trial fee will be issued to his credit card account.  [redacted] membership was canceled on July 29, 2014, and an additional refund of $34.98 will be issued to his account as full reimbursement of the fees that he was charged for the service.
 
We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.
 
 
Sincerely,
 
[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with her [redacted] membership, a service provided by [redacted].  Please be assured that we make every effort to comply with a member’s request to cancel their membership in [redacted] for any reason.  Accordingly,...

if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further.  [redacted] can be assured that her [redacted] membership was canceled on July 28, 2015, and refunds totaling $50.97 will be issued to her credit card account. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.   Sincerely, Jason A.Customer Relations

Complaint: [redacted]
I am rejecting this response because:
 
We never signed up for their service!  In a phone conversation my wife ([redacted]) had with them about a week ago, she asked them if they could produce ANY proof or validation that we had actually signed up for their service.  They could not.  We asked if they could tell us what location of [redacted] Motel we had signed up at.  They could not.
 
I will believe their claim that they will refund us the $1300 membership fees when I see it...and thus far, we have not seen it.  When (and if) we do, we will inform the Revdex.com of that refund.  I'm not holding my breath however.
 
Thank you VERY much for your help with this!!!  At least we have a glimmer of hope.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I was told that regardless how many memberships I paid for, they would
only pay ONE rebate per quarter.  That certainly is not what this person
is saying.  If they accepted my membership (do they not have a way to
see if there are current memberships on file?) then I expect to be
reimbursed.  I have a current rebate out and was told it would not be
paid, as I had been paid once in this quarter already.  Again, my
question is, if these are the rules, how do they charge people for
memberships that they are not willing to fulfill,These are the coupons I have left - I would like to know if they are going to be honored:Membership # [redacted] - Mailed approximately 7/30/15 - $5.00 payment pending (I have proof of mailing)Membership # [redacted] - To be redeemed 7/1/15 - 9/30/15 - This is where the  problem arises, the company is saying that even
though I have paid for a membership, I am not allowed to get paid for
more than 1 rebate per quarterMembership # [redacted]  - To be redeemed 10/1/15 - 12/31/15Membership # [redacted] -  To be redeemed the same dates, 10/1/15 - 12/31/15 - This is where the  problem arises, the company is saying that even though I have paid for a membership, I am not allowed to get paid for more than 1 rebate per quarterMy gripe is if you are only going to pay 1 rebate per quarter, then why charge people for a membership and then deny them payment.  This is deceptive business practices.Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

September 1, 2016
 
VIA UPLOAD
 
Revdex.com
Complaint Hub
 
RE:      Revdex.com ID#:  [redacted]
 
Dear Madam...

or Sir: 
This notification is in response to the above referenced complaint filed with your office.  Our company is responding as the third party administrator for the insurance carrier.
 
As the nature of this complaint pertains to a personal insurance policy, for privacy reasons we are unable to provide details on this public website.  Please be assured a response has been sent to the primary insured, addressing the concerns raised by the complainant.  The insured may share our response with you at their discretion.
 
We appreciate your understanding regarding this matter.
 
Sincerely,
Third Party Administrator
 
CC:  Carrier

Complaint: [redacted]
I am rejecting this response because:
There was nothing explained to me in your "terms and conditions" by your rep. If this wasn't your company that sent me the letter in the mail, then someone is forging your companies name. Bottom line, it's shady, why would I need to contact the billing company that your company charged me for? Who authorized that charge? Not me, this is why I am reporting it, but good try ducking and dodging the real reason, which is YOU GUYS ARE A SCAM COMPANY. Have a good day!
Sincerely,
[redacted]

Thank you for your correspondence regarding [redacted]’s concerns with her Great Fun membership, a service provided by Trilegiant Corporation.  Our records indicate that Ms.[redacted] was enrolled in our Great Fun service on December 3, 2014, after making a reservation from...

[redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in Great Fun.  The offer for joining Great Fun was two $50 rebates for reservations from[redacted].  According to the terms of the agreement for Great Fun, if Ms.[redacted] did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the current monthly membership fee. In order to avail herself of our promotional offer, Ms. [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with two receipts for two separate reservations.  Upon receipt of the completed rebate forms and receipts, Ms. [redacted]’s rebate checks would have been delivered within 6-8 weeks. According to our records, Ms.[redacted] has returned both rebate forms, but only receipts for one [redacted] reservation.  We approved the first $50 rebate for Ms. [redacted] on January 12, 2015, and Ms. [redacted] should receive that check within fifteen to twenty business days from the date of approval.  In order to uphold our high level of customer satisfaction, we have approved payment for the second $50 rebate, and Ms. [redacted] should receive that check within the next fifteen to twenty business days. In addition, Ms. [redacted]’s Great Fun membership was canceled on January 2, 2015, and she will not be charged a monthly fee for the service. We apologize for any inconvenience that Ms.[redacted] may have experienced and hope that this matter has been resolved to her satisfaction.  Sincerely, 
[redacted]

Thank you for your correspondence regarding [redacted]’s concerns with [redacted]’s [redacted] membership, a service provided by Trilegiant Corporation. By way of background, [redacted] is part of an established membership-based service company.  We jointly market our...

memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Mr. [redacted] was enrolled in the [redacted] service on November 21, 2015, through a response to an online offer on the [redacted].com website.  The [redacted] membership was described at the time of enrollment, including billing and cancellation terms.  The offer was accepted by providing Mr. [redacted]’s name, address, date of birth, social security number and billing information, and clicking "Yes, Sign Me Up!”, indicating Mr. [redacted]’s agreement to enroll in the service.  Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted].  As such, Mr. [redacted]’s membership was canceled on December 9, 2015, and a refund of $19.99 is being issued to the debit card account that was charged for the service.In his complaint, Mr. [redacted] references business dealings with Small Business Credit Solutions.  Trilegiant Corporation is not associated with Small Business Credit Solutions and would be unable to assist with any concerns regarding that company.We apologize for any inconvenience that Mr. [redacted] and Mr. [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.Sincerely,Jason A[redacted]Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely, [redacted]

September 1, 2015Revdex.com29 Berlin RoadCromwell, CT  06416RE:  Revdex.com ID#:  [redacted]Dear [redacted]:This is in response to the above referenced complaint filed with your office.  As the...

nature of this complaint pertains to insurance coverage we are unable to provide specific details on this website.  Please be assured our response was mailed today, via FedEx overnight, to the insured addressing the concerns raised by the complainant.  We appreciate your understanding.Sincerely,Third Party AdministratorCC:  Carrier

Thank you for your correspondence regarding Avdhesh Patel’s concerns with his [redacted] and [redacted] memberships, services provided by [redacted] Corporation.
 
By way of background, [redacted] and [redacted] are part of an established membership-based...

discount service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join [redacted] and [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.
Our records indicate that [redacted] was enrolled in our [redacted] and [redacted] services on November 16, 2013, after making an online reservation and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number.  Upon calling the toll free number, [redacted] was presented with the option to enroll in both [redacted] and [redacted], which our records indicate he accepted.  The offer for joining [redacted] was $20 worth of rebates for gas purchases.  The offer related to [redacted] was $100 in reservations rebates.  According to the terms of the agreements for [redacted] and [redacted], if [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.
[redacted] and [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships.  Our records indicate that [redacted] provided his date of birth to the representative confirming his authorization to enroll in both of the services.
 
Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted].  As such, [redacted]’s [redacted] membership was canceled on July 3, 2014, and a full refund totaling $119.93 will be issued to his credit card account.  [redacted]’s [redacted] membership was canceled on December 16, 2013, and he was not charged a monthly fee for the service.
 
We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.
 
Sincerely,
[redacted]
Customer Relations