Affinion Group, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Anna [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
Got the check now.
Sincerely,
[redacted]

Thank you for your correspondence regarding [redacted]s concerns with [redacted]’s [redacted] membership, a service provided by Trilegiant Corporation.  Please be assured that we make every effort to comply with a request to cancel a membership in [redacted] for any reason....

 Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further.  Ms. [redacted] can be assured that [redacted]’s [redacted] membership was canceled on March 14, 2015, and a refund of $55.96 will be issued to her checking account.  We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.  Sincerely, [redacted]Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you for your quick response.  Just to clarify, we have been charged again on 8/14 for the amount of $16.99 (which has been credited back to the account in early Sept), and my husband, [redacted] did call in June, before the 30 day trial period was up, to cancel, but this has not been notated and we were getting charged after that.  I understand that this has been since resolved, and we will not be charged again.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:In reference to this response from the company: If
Mr. [redacted] has his [redacted] account linked to his checking account, it is possible
that our transactions reflected on his [redacted] statement before the actual funds
were withdrawn from his checking account. My response: The [redacted] account that I have is a credit card account and is NOT linked to ANY checking account.  My checking account was charged, as well as my [redacted] credit card also!!The charges are as follows:My [redacted] credit card - Original order on 3 March 2014 for $34.90, 3 July 2014 for $14.95, 4 Aug 2014 for $14.95, 3 Sept 2014 for $14.95 and 3 Nov 2014 for $14.95My checking account - 7 Jul 2014 for $14.95, 6 Aug 2014 for $14.95 and 5
Sept 2014 for $14.95We were charged a total of SEVEN which equates to $104.65 excluding the original order on 3 Mar 2014 and I was only refunded $59.80.   The company has refunded charges on 5 Nov 2014 of $14.95 to my checking account and on 3 Nov 2014 of $14.95 to my [redacted] credit card. We recently received a check for $29.90 dated 15 Apr 2015.The total that is remaining due to me equates to $44.85; I wish to receive this amount in a check to close this long ordeal of an investigation.My wife notice all these charges and immediately started contacting the company. Her initial start of this matter was on 8 Jan 2015 and has since continued up until today. She has spoken with rep, [redacted], Operator # [redacted], [redacted] on 29 Jan 2015, Ms. [redacted] on 25 Feb 2015, Ms. [redacted] and Ms. [redacted] on 6 Mar 2015 AND lastly, Ms. [redacted] in the Executive office on 30 Mar 2015 and my wife left SEVERAL messages for Ms. [redacted] voice mail on 13 and 14 May 2015 which went unanswered.  With all these contacts and no resolution to this matter, Revdex.com was my last step to get this rectified.  As you can see, this has turned into a major madness of mess!!
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me; as long as our name and credit card information have been removed from their list and we will no longer receive mail, e-mail, or phone calls from them.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,[redacted].... as I stated I never received any information regarding this policy I was unaware this company was taking monies out my account until Oct 2014 when I went to the atm and noticed my money wasnt the same,,,again I neva received any emails, home mail,phone calls nothing stating thanks for your payments if you listen to the recorded information I state this over and over this company refunded me a 135 dollars only

Thank you for your correspondence regarding [redacted] concerns with FYE Backstage Pass VIP, a service provided by Trilegiant Corporation.
 
By way of background, FYE Backstage Pass VIP is part of an established membership-based discount service company.  We...

jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in FYE Backstage Pass VIP.  An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.
 
After an initial investigation of our databases using the information provided in Ms. [redacted] complaint, we were able to locate a membership in the name of [redacted], which was canceled on June 30, 2014, during the trial period.  Our records do not show that Ms. [redacted] has been charged for this membership. 
 
In order to complete a more thorough search to locate a membership for which Ms. [redacted] is being charged, a service account number (if known), any other related information (other names, previous addresses) or a copy of Ms. [redacted]  statement reflecting one of our charges is requested.  Ms. [redacted] may either e-mail ([redacted]) or fax (###-###-####) the information to my attention for review and further investigation.
 
We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. 
 
 
Sincerely,
 
[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted]'s concerns with his AutoVantage membership, a service provided by Trilegiant Corporation.  By way of background, AutoVantage is part of an established membership-based discount service company.  We jointly market our...

memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join AutoVantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that Mr. [redacted] was enrolled in the AutoVantage service after receiving a solicitation which was mailed to select [redacted] customers.  A consumer who received the solicitation was invited to cash a check for $2.50 to activate their membership.  If the check was cashed, the consumer would have received the membership free for a trial period. Trial members could cancel at anytime within the trial period by simply calling a toll-free number, which was listed on the membership materials and owe nothing.   Otherwise, their membership continued and the monthly/annual membership fee was charged to their credit card. The solicitation piece fully disclosed the terms of the offer.  The front and back of the check clearly stated that cashing the check activated the AutoVantage membership.  Furthermore, the letter that enclosed the check also stated, on the front and the back, that cashing or depositing the check automatically enrolled the consumer in the service. Our records indicate that Mr. [redacted] was enrolled in AutoVantage on June 21, 2002, after the $2.50 check was cashed.  We are mailing a copy of the check to Mr. [redacted] for his review.   Please be assured that we make every effort to ensure that a member is satisfied with their membership in AutoVantage.  As such, Mr. [redacted]’s membership was canceled on November 28, 2014, and refunds totaling $1,669.75 are being issued to his credit card account. We have also taken immediate steps to remove Mr. [redacted]’s name and address from our future mailing lists.  However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to complete. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.  Sincerely, [redacted]

Thank you for your correspondence re
font-size: 11pt;">garding [redacted] concerns with his [redacted] membership, a service provided by [redacted] Corporation.

In order to avail himself of our promotional offer, [redacted] was required to return the rebate form that was included in his membership kit or sent to the e-mail provided during the enrollment process, along his receipt of purchase from [redacted] Airlines.  [redacted]’s [redacted] membership would not have to be active at the time of his rebate redemption.  According to our records, we received and approved [redacted]’s rebate request on May 12, 2016.  [redacted] can expect to receive his $50.00 rebate check within fifteen to twenty business days from that date.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in [redacted] for any reason.  As such, [redacted]’s membership was canceled on May 26, 2016, and he will not be charged a monthly fee for the service.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.


Sincerely,

Jason A[redacted]
Customer Relations

Complaint: [redacted]
I am rejecting this response because your terms and conditions which were read to me by a representative of Great Fun didn't specify an additional trial membership. If, upon cancellation, I was informed of a partner membership I wouldn't be taking this action.
 
Your business practices are opportunistic at best and predatory at worst. While I appreciate you refunding my money that is at the VERY least what is incumbent upon you. 
 
Additionally, you marketed your offers as CASH. These rebates for reservation/gas are not CASH. I also appreciate this disclosure as it further represents your wanton ability to blind your customers. I would also like to know how I might go about attaining those promised funds?
 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
Sincerely, [redacted]

thank you it has been solved

Thank you for your correspondence regarding[redacted] concerns with [redacted], a service provided by[redacted]. By way of background, [redacted] is part of an established membership-based discount service company.  We jointly market our...

memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. After researching their concerns, we found that [redacted] was enrolled in our [redacted] service on December 22, 2013, after being transferred to one of our representatives by Dollar.  [redacted] goes to great lengths in order to ensure that an authorized person agrees to the membership.  If [redacted] did not inform us that they wished to cancel the membership at the end of the trial period, they were charged the monthly membership fee.  The terms of the agreement provided that, in order to ensure uninterrupted service, the membership would be renewed each month at the then current membership fee. Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted].  As such, [redacted] membership was canceled on February 13, 2015, and a refund of $221.87 is being issued to their credit card account as full reimbursement of the fees that they were charged for the service.  We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.  Sincerely, [redacted]Customer Relations

May 29, 2014
 
VIA ONLINE SUBMISSION
 
Revdex.com (“Revdex.com”)
Revdex.com Complaint Department
 
 
/>
RE:          Revdex.com Case #:        [redacted]
 
Dear Ms. [redacted]:
 
This correspondence is in regard to the above referenced complaint
filed with your office.
 
Due to Privacy, we are not able to provide specific information
regarding insurance related matters on this website. Please be assured that a
written response addressing all issues raised by the complainant will be sent
directly to the Primary Insured under separate cover within the next seven (7)
to ten (10) business days.
 
We appreciate your understanding regarding this matter.
 
Sincerely,
 
 
 
Third Party Administrator
 
cc:           carrier

Thank you for your correspondence regarding [redacted] concerns with his [redacted]...

memberships, services provided by Trilegiant Corporation.
 
By way of background, [redacted] are part of an established membership-based discount service company.  We jointly market our memberships with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the names of the services to identify the charges.
 
After researching his concerns, we found that [redacted] was enrolled in both our [redacted] services on November 30, 2013, after being transferred to one of our representatives after making a purchase from [redacted]  During that call, [redacted] was asked if he would like to learn about special offers for trying the services for trial periods.  The offer for joining [redacted] was two (2) $20.00 rebates for purchases from [redacted] The offer related to [redacted] was an additional $20.00 rebate for a Tiger Direct purchase.
 
[redacted] and [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships.  If [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the monthly membership fees.  The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.
 
Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted].  As such, [redacted] membership were both canceled on November 25, 2016, and refunds totaling $1,118.44 will be issued to his debit card account as full reimbursement of the fees that he was charged for the services.
 
We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.
 
 
Sincerely,
 
Jason A[redacted]
Customer Relations

Thank you for your correspondence regarding [redacted]’s concerns with her Great Fun membership, a service provided by Trilegiant Corporation.By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships...

with our clients to their respective customers.  We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services.  An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.  To ensure that consumers are satisfied, we process cancellation requests promptly.  To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Ms. [redacted] was enrolled in our Great Fun service on July 28, 2015, after making a purchase from [redacted] Airlines and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number.  Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in Great Fun, which our records indicate she accepted.  According to the terms of the agreement for Great Fun, if Ms. [redacted] did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the current monthly membership fee.Great Fun goes to great lengths in order to ensure that an authorized person agrees to the membership. Our records indicate that Ms. [redacted] provided her first and last name, address, and billing information to the representative in order to enroll in the service. Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun.  As such, Ms. [redacted]’s membership was canceled on October 28, 2015, and a refund of $1.00 will be issued to her credit card account as reimbursement of the trial fee that she was charged for the service.Sincerely,Jason A[redacted]Customer Relations

This complaint is for [redacted] road side assistance company. I broke down Friday 2.26.16 on my motorcycle. I'm a female rider and it was getting dark. I called [redacted] to come get me. The tow truck driver put my motorcycle on his truck. Called [redacted] and was told they do not cover motorcycle and it would cost me 276.00 to have my bike towed. Of course I had the tow truck driver take my bike off the truck. Now I have had my motorcycle towed by [redacted] before with no problems or charge. The policy does say motorcycle are not covered, however if they have a policy then they should stand by it. Not one day yes we will tow you and the next time sorry this will cost you. I fell that [redacted] should have honored the tow as the did before. I canceled my policy. Than goodness I had road side assistance threw my insurance policy [redacted].

Review: Affinion Group has been collecting 5.00 from our checking account every month since 2009 with no approval from myself or wife. We don't know how they got our information. We called X-XXX-XXX-XXXX to find out what this was for they said for "ADD insurance (Accidental Death and Dismemberment)" I told them we did not approve this and asked how they got our account information and they could not tell us. I also asked who gave permission for this and who signed if they had any documentation they said no. Again I asked how they got our information? They would not respond. They kept asking me for the name our Bank, I replied you have it you take out our money every month. I asked it to be cancelled and asked for reimbursement since 2009 they said they could cancel and return the last 3 months and then they would send us a form to fill out and we could try to get the rest. [redacted] the Supervisor on duty gave a coverage ID#XXXXXXXXX and said he would cancel. Spoke with [redacted] on 3/19/13 and [redacted]. I feel this is fraud and would ask that all my money be returned from this company if it is in fact a real company. I have also filed a complaint with the [redacted]. Can you please help us.

Desired Settlement: DesiredSettlementID: Refund

To Be refunded all money they have taken out of our account without any permission or approval since 2009. A total of 255.00 for 4 years and 3 months.

Business

Response:

Business Response /* (1000, 5, 2013/04/03) */

Thank you for your correspondence regarding [redacted] and [redacted]'s concerns with services provided by Affinion Benefits Group.

By way of background, Affinion Benefits Group is the Plan Administrator for savings and protection package programs offered to customers of participating financial institutions nationwide. We jointly market our programs with our clients to their respective customers. An individual member may join our services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly.

A review of our records indicates that Mr. [redacted] was enrolled in a savings package program offered by his participating financial institution. Mr. [redacted]'s membership became effective in October of 1997, and the program included various savings products and services in addition to Accidental Death Insurance. Our records show that Mr. [redacted] contacted our company on March 19th, 2013, and requested cancellation of his membership. His cancellation request was honored, and a credit of $15.00 was issued to his checking account as a refund of the last three monthly fees that he was charged.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in our programs. Per his request, an additional refund of $876.00 will be issued to Mr. [redacted] as full reimbursement of the fees that he was charged for the service. Mr. [redacted] can expect to receive a refund check in this amount within the next seven to ten business days.

We apologize for any inconvenience that Mr. and Mrs. [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.

Sincerely,

Customer Relations

Consumer Response /* (2110, 7, 2013/04/07) */

(The consumer indicated he/she ACCEPTED the partial settlement response from the business.)

I will accept partial payment. I did not know this was being taken out since 1997 a total of 183 months. The amount their sending is for 175 months. Thank you to the Revdex.com for your help. I will go over everything with a "fine tooth comb" from now on. I can't believe this happens without any ones consent or signature. How sad. Again thank you for your help.

Review: I initially joined their Buyers Advantage program due to incentives and policy of anytime cancellation. I cancelled a couple weeks later because I didn't feel I needed the service. I could not locate the notes where I had a cancellation number written down. The company offers no option to email or mail you cancellation information. They will only provide your cancellation confirmation # over the phone for you to write down. I find that absurd for any company. I KNOW that I cancelled this program months ago. But since I could not locate the piece of paper with a cancellation code WRITTEN down on it, there would be no refund. That's an intentional practice KNOWING that most people will not write it down or keep it filed for some future protection against come complaint. Most respectable businesses will give you a cancellation confirmation # over the phone in addition to emailing to you so that both parties have it in writing. I'm confident this company does not do this because they deceptively claim you have cancelled your membership then charge you again at the end of some cycle they ambiguously mention, or re-instate you if you deposit a check which is a credit toward your purchase. Their practices are ambiguous and deceptive and consumers should be aware.

Account_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: No settlement requested - for

No settlement requested. This company has literally thousands of complaints on the internet if you do a simple search. Their policies are misleading and their business practices are deceitful. If you read most of the complaints, they are generally similar and mention random, unexpected charges. Most decent companies have a few complaints, but to have thousands makes you wonder about how they conduct business.

Business

Response:

Business Response /* (1000, 9, 2013/04/22) */

Thank you for your correspondence regarding [redacted]'s concerns with his Buyers Advantage membership, a service provided by Trilegiant Corporation.

Please be assured that we make every effort to comply with a member's request to cancel membership in Buyers Advantage for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further.

We regret that Mr. [redacted]'s initial requests to cancel his Buyers Advantage membership were not effectively processed. Mr. [redacted] can be assured that his membership was canceled on March 29th, 2013, and $68.96 will be issued to his credit or debit card account as full reimbursement of the fees he was charged for the service.

We apologize for any inconvenience Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations