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Affinion Group, Inc.

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Reviews Affinion Group, Inc.

Affinion Group, Inc. Reviews (1491)

Review: Some how I am getting charged for something I don't know nothing about from TLG SHOPPERS .

phone # XXX-XXX-XXXX . I have called and asked what I am being charged for and they tell me nothing.

There is no contract signed , and no information sent to me. I did asked if they had a account on me ?

They said no! I have called many times and asked them to cancel me and they said no.

Yesterday I went on line under TLG SHOPPERS and found many complaints. Someone better check out the fraud that is going on at this place. Because I want it stopped coming off my credit.

[redacted]

Business

Response:

Business Response /* (1000, 5, 2013/05/15) */

Thank you for your correspondence regarding [redacted]'s concerns with Shoppers Advantage, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in the service.[redacted] individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. [redacted] was enrolled in both our Shoppers Advantage and Great Fun services on September 11th, 2012. On this date she was asked if she would like to learn about a special offer when trying the Shoppers Advantage and Great Fun services for trial periods. The offer related to the Shoppers Advantage membership was a $25 American Express gift check. The offer for enrolling in Great Fun was a $40 Visa gift card. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offers in both services.

Ms. [redacted] was provided with the terms of the membership in Shoppers Advantage and Great Fun. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further.

We regret that Ms. [redacted]'s initial requests to cancel her Shoppers Advantage membership were not effectively processed. Ms. [redacted] can be assured that her membership was canceled on May 8th, 2013, and $154.65 will be issued to her credit or debit card account as full reimbursement of the fees she was charged for the service. Ms. [redacted]'s Great Fun membership was canceled on November 19th, 2012, and $19.99 was issued to her credit or debit card account as reimbursement of the fee she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I was a member of this Shopper Discounts & Rewards, and made purchases through its website. On 10/3/2013, I received an email, informing that my membership was canceled for no reason. I paid membership fully and timely.The website refund my membership fee, however, they kept my rebate money from the merchandisers that I made purchases with.I could at lease get some percentage money back even through free [redacted] service. But with this website, I paid membership, but they kept all my cash back.The email form them is as following. This is the last communication I can get form them. Later on, nobody responded to any of my request.This notice confirms that your Membership in Shopper Discounts & Rewards has been canceled as of 10/3/2013. Your cancel confirmation number is: [redacted]. We have issued a refund of your Membership fee. This refund will appear as a credit to your account within the next 3-5 business days. Please let us know if your request was resolved to your satisfaction. All responses submitted will go to our Customer Service Director for review because your feedback is important to us. If you would like to provide feedback, please click here. Sincerely, The Shopper Discounts & Rewards Team [email protected]countsandrewards.com ###-###-#### [redacted]Desired Settlement: I require this website to honor my right of cash back because of their system error, and return all the cash back (1%-20% of transaction amount) to me with a check.

Business

Response:

We are currently in receipt of [redacted] complaint with Shopper Discounts & Rewards and will respond shortly with our response.

Sincerely,

Manager, Customer Relations

Review: I went to the f.y.e store located at lynnhaven mall Virginia beach. when I went to cash out the sales person asked if I wanted a discount on my purchase. I said sure. He said fine just fill out this form to become a member of our store it it free. I have signed up for discount cards before that are free and didn't seem harmful. The sales person assured me it was free. I filled out the form it did not ask for credit card info or anything related. I then received a backstage pass v.i.p card. That was months ago. I just looked over my credit card statement and was wondering what was charging me $11.99 monthly. I googled the companies name, and it came up with a bunch of scams with f.y.e backstage pass. people have been scammed with false advertising from this company. apparently this is only free for a month then you HAVE to call to cancel or else you get this re-occurring charge of $11.99 a month. this is sad that a company is using these tactics to scam people out of payments every month.

Product_Or_Service: F.Y.E BACKSTAGE PASS V.I.P

Account_Number: [redacted]

Desired Settlement: DesiredSettlementID: Refund

This company needs to cancel these unwanted subscriptions to their backstage pass program, and refund all the innocent people they have scammed. They also need to fix their advertising and clearly state that you will be charged for the services. This company deserves to be sued for this false advertising.

Business

Response:

Business Response /* (1000, 5, 2013/04/22) */

Thank you for your correspondence regarding [redacted]'s concerns with his FYE Backstage Pass VIP membership, a service provided by Trilegiant Corporation.

By way of background, FYE Backstage Pass VIP is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in the service. An individual member may join FYE Backstage Pass VIP in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] enrolled on October 29th, 2012, by purchasing an FYE Backstage Pass VIP membership when shopping at an FYE store. We will send Mr. [redacted] a copy of his store receipt indicating his agreement to enroll in the service and also details the terms and conditions of the enrollment for him to review.

Please be assured that we make every effort to ensure that members are satisfied with their membership in FYE Backstage Pass VIP. As such, Mr. [redacted]'s membership was cancelled on April 5th, 2013, and a credit of $59.95 was issued to his credit card account as full reimbursement of the fees he was charged for the service.

We apologize for any inconvenience this may have caused Mr. [redacted] and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: After buying tickets to a concert in December, I was given the option to receive a $25 rebate if I signed up for TLG Great Fun company. I signed up for the first free month and cancelled a week later so that I wouldn't be charged anything. I noticed a charge for 16.99 in March on my bank account statement, and I looked through previous statements to confirm that the charge has been every month since I was had contact with TLG Great Fun. I have confirmation codes of my cancellation, but I am still being charge for a service I have no interest in. Their charges amount to 52.97 from December to March.

Product_Or_Service: Nothing

Desired Settlement: DesiredSettlementID: Refund

I would like a refund of $60 for services I was charged plus needing a new credit card to stop their charges. I have the bank statements and my cancellation number with TLG Great Fun upon request.

Business

Response:

Business Response /* (1000, 5, 2013/03/19) */

Thank you for [redacted]'s correspondence regarding his concerns with Great Fun, a service provided by Trilegiant Corporation.

By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in any of our services. An individual member may join the services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on December 5th, 2012, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, he was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Mr. [redacted]'s Great Fun membership was canceled on December 11th, 2012, during the trial period, and no monthly fees were charged. Mr. [redacted]'s Shoppers Advantage membership was canceled on March 19th, 2013, and a refund of $51.97 [redacted] be issued to his debit card account as full reimbursement of the fees that he was charged for this service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: I called to setup a car rental they would then transfer me to some lady with a spiel. Repeating herself over and over they told us to try it for 30 days and if within 30 days you don't want it cancel it. After having it for 1 day and realizing this was a scam I called to cancel. 1 person said call back in 48 hours I did another said it takes 72 hours another said it takes 2 weeks. I want it cancelled and they are refusing to do so. This is nothing but a scam and they need to be investigated. There stealing and making it nearly impossible to cancel. The people who work for this company need to realize its more then making a paycheck if they were in our shoes they would feel the same way.

Product_Or_Service: Travlers advantage packageDesired Settlement: DesiredSettlementID: Refund

I want this cancelled I want my $50 rebates promised I want the $40 in gas promised. Which I was told that no matter what it was mines. Which I'm sure is all a lie to get you to sign up because it's a scam. I also want my account CLOSED. I want documented proof not an email a documented proving it was closed sent in the mail. I want an apology. If I don't receive any of this I will make it a point to get this address by someone who can.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

After researching her concerns, we found that Ms. [redacted] was enrolled in our Travelers Advantage and Shoppers Advantage services after being transferred to one of our representatives by [redacted]. The offer for joining Travelers Advantage was $100 worth of Reservations Rebates. The offer related to Shoppers Advantage was $20 in Gas Purchase Rebates.

Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Travelers Advantage and Shoppers Advantage for any reason. Accordingly, if a customer is dissatisfied with the services under the programs, the company will cancel the memberships and he/she will owe nothing further.

We regret that Ms. [redacted]’s initial requests to cancel her Travelers Advantage and Shoppers Advantage memberships were not effectively processed. Ms. [redacted] can be assured that both of these memberships were canceled on September 11, 2014, during the trial periods. Our records indicate that Ms. [redacted] has disputed our $1.00 trial fees, and these fees have been charged back to Travelers Advantage and Shoppers Advantage.

In order to avail herself of our promotional offers, Ms. [redacted] may return the rebate forms that were included in her membership kits or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase. Upon receipt of the completed rebate forms and receipts, Ms. [redacted]’s rebate checks will be delivered within 6-8 weeks.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I never received any emails about my package at all since signup nor letters nor nothing as to other complaints that this company has if you [redacted] 1000s of people have said its a scam. I never received any welcome package emails nothing and when I went to rent the car the guy had no idea what I was talking about and the price of the rental was doubled the amount I was told it was going to be with tax.

Sincerely,

Business

Response:

Thank you for your correspondence regarding [redacted]’s additional concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

Our records indicate that Ms. [redacted]’s Travelers Advantage and Shoppers Advantage memberships became active in our records on September 8, 2014. Please note that it may take up to fifteen business days from the activation date to receive any membership material that would be sent by mail. However, in order to uphold our high level of customer satisfaction, Ms. [redacted] may either e-mail ([redacted]) or fax (###-###-####) her car rental and gas purchase receipts to my attention, and I will have her rebates processed by our Claims Department. She will not be required to include the rebate forms that are being sent to her.

In her complaint, Ms. [redacted] also references the amount that she was charged for her car rental. Trilegiant Corporation would not be associated with this transaction.

We again apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I was given a offer to try their services great fun through tiger direct web site and said for $20 we check it out, they took credit card number and been trying to reach them the phones are always busy or long hold times as a disabled senior this is not seem right and very stressful. I was worried they charge my card again for something that is useless to us. I been emailing them about this but they quit responding so that makes us more concern. One of these companies that get your card and charge up way more then you get over a years time, as many end up forgetting they order it. Trial OnlyDesired Settlement: I do not want our credit card charge and hope they get better customer contact still unsure of someone who gets your credit card and charges over a year time ends up being more then they will ever safe. I just want out of this part of Trilegiant Corporation ("Trilegiant")

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Great Fun membership, a service provided by Trilegiant Corporation.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in Great Fun for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further. Mr. [redacted] can be assured that his Great Fun membership was canceled on February 20th, 2014, and he will not be charged a monthly fee for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I hope this will resolve all issues and no charges as it was done within 30 days. A least there is a record just did not like there were two possible charges and rebate ad only noted one.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I signed up with an online entertainment company called Great Fun which offers savings on all sorts of entertainment and shopping services. I signed for a one month trial and since I found that I did not really use the services, I cancelled the membership before the trial period expired. If I had not cancelled during the trial period, the monthly fee would have been $16.99. They had my credit card details to make the monthly charge if I had stayed with the membership.

As part of the membership to Great Fun, unbeknownst to me I was also signed into another membership for an organisation called Shoppers Advantage, which also claims to provide savings and cheap deals in the shopping domain.

Both Great Fund and Shoppers Advantage are owned by the Trilegiant Corporation which are part of the Affinion Group.

So without my knowledge I was also signed into Shoppers Advantage which began charging my credit card for an additional $16.99 per month after I cancelled the Great Fun membership on June 1 of this year. Unfortunately I only notices this debit on my credit card this month (3 months later), and noting that the charge was to the parent company of Great Fund, called them to ask why my credit card was still being charged. They informed me that this charge was not from them but from a whole other company, a 'sister' company called Shopper's Advantage that I was also signed up with. This is how I ascertained what had occurred with the various memberships.

I telephoned Shopper's Advantage and explained that I was not aware that I was a member and I did not wish to be a member and would like the charges for the last 3 months to be re-credited to my credit card. After enduring another sales pitch where they offered me more discounts and a lower membership fee, I reaffirmed that I wished to cancel the membership and have my fees re-credited. They told me that the membership was now cancelled and that they would put in a request to credit me back what they had charged my credit card, it would take about a week to do so.

While I am hopeful that they will re-credit my card and cancel my membership, I am not sure if it will actually happen and I also feel that I should not have to be put in this position. Further, how many other consumers are being forced into a membership with this online service that they did not request? To my mind, considering that both of these organisations are owned by the same parent company, this is patently a deliberate ploy to force consumers into joining and paying for a service that they did not want in the first place. Not to mention the stress and time-consuming work that needs to be done to sort this out.Desired Settlement: First, I would appreciate the company, Shopper's Advantage, ensure that they refund the money that they charged to my credit card.

Second, I would like to see their business practices investigated, specifically how they entice consumers to join one organisation while signing them up to another (which they also own) which will add charges onto the consumers' credit card without their knowledge. Further, when this is brought to their attention they state that this is another company which is ultimately nothing to do with them. I find this practice deliberately misleading.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Great Fun and Shopper's Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Mr.[redacted] was enrolled in both our Great Fun and Shoppers Advantage services on May 17, 2015, after making an online reservation and then responding to an offer to receive a rebate on his recent reservation by calling a toll free number. Upon calling the toll free number, Mr.[redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted. The offer for joining Great Fun was two (2) $50.00 reservations rebates. The offer related to Shopper's Advantage was $20.00 in gas purchase rebates. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Mr. [redacted]’s Great Fun membership was canceled on June 1, 2015, and he was not charged a monthly fee. Mr. [redacted]’s Shopper's Advantage membership was canceled on August 31, 2015, and refunds totaling $50.97 are being issued to his credit card account as reimbursement of the monthly fees that he was charged for the service. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely,Jason A[redacted]Customer Relations

Review: I recently noticed a reoccurring charge of $19.99 and $21.95 for Trilegiant and called [redacted]. I had no idea who or what Trilegiant was and looked back at each month's statement and noticed that they had been billing me since last June. When I spoke with a representative from [redacted], they were able to contact a representative from Trilegiant, and he said that I had signed up for their program early last year. Do I remember what it was. The answer is "No." I asked what it was that I purchased and they said that they could not disclose that information. They said that the most they can do is refund me 4 x each amount and cancel any further charges. I asked how many e-mails they sent me and to that the representative from Trilegiant said only 3 within a week. These e-mails could have easily ended up in my spam folder and gotten auto deleted. Also keep in mind that I was a grad student whose father-in-law passed away from an accident July of last year. I am sure Trilegiant has no remorse to either of those statements. I asked if I set up an account to justify the charges and the answer to that was "No." Ok, so I did not set up an account, I only "received" 3 e-mails (probably in my spam [auto-delete]), I was not notified any other way (phone call [I still have the same #]), my father-in-law passed away, I had to pay for grad school, and they get to keep almost a year's worth of $40/month for nothing. Hopefully my complaint at least warns others that if you get a phone call or see an ad for additional savings, don't fall for it or this company. Also, take a lesson from me, and question every monthly, re-occuring charge(s).Desired Settlement: I would like to see Trilegiant in addition to 4 refunds of $21.95 and 4 refunds of $19.99, refund me for every charge that they made.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. Our records indicate that Mr. [redacted] was enrolled in Great Fun and Shoppers Advantage on April 23, 2014. On that date, Mr. [redacted] was asked if he would like to learn about special offers for trying the services for trial periods. The offer for joining Great Fun was $40.00 worth of [redacted] gift cards. The offer related to Shoppers Advantage was a $25.00 [redacted] gift check. Mr. [redacted] provided his first and last name, address, and billing information in order to accept the offers in the services. During the enrollments, Mr. [redacted] was provided with the terms of the memberships in Great Fun and Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Mr. [redacted] Great Fun membership was canceled on July 10, 2015, and refunds totaling $260.87 are being issued to his credit card account. Mr. [redacted] Shoppers Advantage membership was also canceled on July 10, 2015, and additional refunds totaling $286.35 are being issued to his account as full reimbursement of the fees that he was charged. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely, [redacted]Customer Relations

Review: I never signed to receive additional insurance from your company. When I found out about this being taken directly out of my checking account, I contacted your office and requested for it to be cancelled and my money to be reimbursed. I called on March 11, 2014 and spoke with a woman who assured me this was cancelled and she would send out a form for me to fill out for a refund. I also requested proof that I signed anything. Your company did refund me some money stating I was enrolled in a family plan and should have been enrolled in an individual plan. Again I called and explained I never requested this insurance and requested a full refund of all monies taken. I was denied this and also denied receiving proof that I signed for this.Desired Settlement: I am requesting a full refund of all money taken from my checking account concerning this insurance policy. From my calculations that should be $2,079.00

Business

Response:

May 29, 2014

VIA ONLINE SUBMISSION

Revdex.com (“Revdex.com”)

Revdex.com Complaint Department

RE: Revdex.com Case #: [redacted]

Dear Ms. [redacted]:

This correspondence is in regard to the above referenced complaint

filed with your office.

Due to Privacy, we are not able to provide specific information

regarding insurance related matters on this website. Please be assured that a

written response addressing all issues raised by the complainant will be sent

directly to the Primary Insured under separate cover within the next seven (7)

to ten (10) business days.

We appreciate your understanding regarding this matter.

Sincerely,

Third Party Administrator

cc: carrier

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I have been waiting over two months for correspondence from this company. I stated that I never signed up for this insurance and requested a copy of my signature that they stated they had and have not received anything. I will not accept a letter as an answer, just to receive nothing satisfactory.

Sincerely,

Business

Response:

June 4, 2014

VIA ONLINE SUBMISSION

Dear Madam or Sir:

We are writing in response to the complainants late comment.

Please be advised, per standard procedure, our response to the complainant's concerns has been reviewed and approved by the carrier.

Our response, including the requested documentation was mailed to the complainant this morning, June 4, 2014, via overnight mail.

Sincerely,

Third Party Administrator

Review: The phone # they give will not answer. Dead silence. $19.95 will be deducted from my debit card each month. I have no way of contacting them person to person.

Product_Or_Service: purchase contract

Order_Number: na

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I would like my $49.95 refunded and any monies collected from my debit acct. refunded. I would also like the Revdex.com to publish an alert about their shady business practices.

Review: I am dissatisfied with the services of Great Fun/TLC Shoppers. I called them in July of 2013 to cancel because I did not like the service and felt I could not benefit from it. My issue with them is that they keep taking money from my account after I called to cancel. I was billed twice in July and once in September.Please help me to resolve this issue.Desired Settlement: I would like a refund for the month of July and Sept. or a refund for 2nd billing in July and Sept. They were not able to give me any written notfication of my cancellation which I feel may cause decrepency for them to deny recieving any cancellation from me. Please help me to resolve this issue.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Shoppers Advantage and Great Fun memberships, services provided by Trilegiant Corporation.

Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Shoppers Advantage and Great Fun for any reason. Accordingly, if a customer is dissatisfied with the services under the programs, the company will cancel the memberships, and they will owe nothing further.

We regret that Ms. [redacted]’s initial request to cancel her membership in Shoppers Advantage was not effectively processed. Ms. [redacted] can be assured that her Shoppers Advantage membership was canceled on September 25th, 2013, and a refund of $68.96 is being issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service. Ms. [redacted]’s Great Fun membership was canceled on July 29th, 2013, and an additional refund of $34.98 is being issued to her account as a refund for this service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I also will be waiting for refund to be posted into the account. When shale I expect to receive the refund?

Sincerely,

Review: TLGGREATFN, under the parent company of Affinion Group LLC, charged $19.99 to my [redacted] credit card from (by their own admission) Jan. 9, 2012 until this month April 2014. I did not solicit this charge, don't know what their product is. I thought these were gas station purchases. I was clearly defrauded. Internet searches revealed they're the target of at least one class action lawsuit. I'd like to join, but didn't know which sites were legitimate.Desired Settlement: $19.99 x 2 years= $479.76. A representative from my [redacted] fraud division helped me contact TLG today. TLG agreed to refund 1 year's worth of the fraudulent charges ($239.18) as a "courtesy". That leaves @240.58. I'd like that as well. How can these people operate with impunity?

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with Great Fun, a service provided by Trilegiant Corporation.

By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. [redacted] was enrolled in Great Fun on January 9th, 2012. On that date, she was asked if she would like to learn about a special offer for $40 worth of rebates when trying the service for a trial period. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offer in the service.

During the enrollment, Ms. [redacted] was provided with the terms of the membership in Great Fun. Great care is taken to ensure that the consumer authorizes enrollment in the program. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling our toll-free number, which is provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Ms. [redacted]’s membership was canceled on April 2nd, 2014, and a refund totaling $519.74 is being issued to her credit card account as full reimbursement of the fees that she was charged for the service.

Sincerely,

Customer Relations

Review: After purchasing my airfare ticket through allegiant a $50 rebate pops, call ###-###-####. After signing up, I realized how it was too good to be true & did research. A lot of reviews say its a scam, including [redacted] news. To avoid the headache I wanted to call and cancel my "new membership". Their voice recording came on, calling themselves [redacted] instead & that number was ###-###-####. It said they are open EST from 8am to 10pm M-F, which would mean 3am to 5pm [redacted] time, it was 4:38pm in [redacted] when I called. They are also listed as Trilegiant Corporation. I spoke with [redacted] to sign up for my membership. Other numbers in association with this company was ###-###-#### and they said their office hours are M-F 8am-5pm EST, you can also inquire for employment.Desired Settlement: I just dont want them to take money out of my [redacted] card. I spoke to my band & let the credit card company know too. I figured there should be a list of known companies to watch out for, those grey area companies. [redacted]

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his Travelers Advantage and Great Fun memberships, services provided by Trilegiant Corporation.

By way of background, Travelers Advantage and Great Fun are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Travelers Advantage and Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Travelers Advantage and Great Fun for any reason. Accordingly, if a customer is dissatisfied with the services under the programs, the company will cancel the memberships and they will owe nothing further. Mr. [redacted] can be assured that both his Travelers Advantage and Great Fun memberships were canceled on October 16, 2014, and he will not be charged a monthly fee for either service.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will monitor my [redacted] card closely for charges.

Sincerely,

Review: On December 14, 2014, Great Fun said they would be sending me a $20.00 rebate. They sent one rebate of $20.00 and said I completed and everything I needed to do receive the second rebate. I have not received the 2nd $20.00 rebate. So I would appreciate it if that Revdex.com would contact them and have them send my said $20.00 rebate. Thank you. [redacted]Desired Settlement: send me my $20.00 rebate that they said they would with the receipt they received from [redacted].

Business

Response:

Thank you for your correspondence regarding [redacted] additional concerns with her Great Fun membership, a service provided by Trilegiant Corporation. After researching her concerns, we have found that two $20 rebate checks have been sent to Ms. [redacted], but one of the checks has not been cashed. We have asked for the uncashed check to be voided and will be issuing a new check to Ms. [redacted]. Please ask Ms. [redacted] to allow fifteen to twenty business days to receive her additional rebate check. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, [redacted]Customer Relations

Review: Originally, I enrolled in one service Travel Advantage. I called to cancel that service multiple times at [redacted] and finally canceled on 7/22/13. Today I received a charged and called back to request a refund and was told that I have an additional membership. I did not enroll in 2 memberships; only one. The second tack on charge was for Shopper's Advantage.

Product_Or_Service: Travel Club Membership

Account_Number: XXXXXXXX, XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

Please refund 16.99 from both Shoppers Advantage and Traveler's Advantage

Business

Response:

Business Response /* (1000, 5, 2013/07/25) */

Thank you for your correspondence regarding [redacted]'s concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in our programs. An individual member may join the services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the times of the billings along with the names of the services to identify the charges.

After researching her concerns, we found that Ms. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on January 20th, 2013, after being transferred to one of our representatives by [redacted]. Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. If Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees. The terms of the agreements provided that, in order to ensure uninterrupted services, the memberships would be renewed each month at the then current membership fees.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. We regret that Ms. [redacted]'s initial requests to cancel her Travelers Advantage membership were not effectively processed. Ms. [redacted] can be assured that her Travelers Advantage was canceled on July 24th, 2013, and a full refund of $68.96 will be issued to her credit or debit card account. Ms. [redacted]'s Shoppers Advantage membership was canceled on July 23rd, 2013, and an additional refund of $85.95 will be issued to her account as full reimbursement of the fees that she was charged for this service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: While we a hotel, we were talked into signing up for this, promising some deals as well as a $50.00 check and were told we can cancel anytime. My husband called and cancelled within the 30 days we were told to, yet they already charged my credit card 3 times since June, each time the amount of $16.99.Desired Settlement: Refund of all the money that was charged to my credit card, without my permission and to stop this so called membership. We have never received any forms to fill out, or the $50.00 promised.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with [redacted] membership, a service provided by [redacted] Corporation.

By way of background, [redacted] is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

After researching his concerns, we found that [redacted] was enrolled in both our [redacted] and [redacted] services on May 1, 2014, after being transferred to one of our representatives by [redacted]. The offer for joining [redacted] was $40.00 worth of reservations rebates. The offer related to [redacted] was $40 in rebates for gas purchases. [redacted] and [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships. If [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the monthly membership fees. The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted]. As such, [redacted]’s [redacted] membership was canceled on June 9, 2014, and he was not charged a monthly fee for the service. [redacted]’s [redacted] membership was canceled on August 19, 2014, and a refund of $17.99 is being issued to his credit card account. Please note that [redacted] was billed $51.97 for the service, but he disputed $33.98 of those charges, which were then charged back to [redacted]. He will not be required to pay those fees.

In order to avail himself of our promotional offers, [redacted] was required to return the rebate forms that were included in his membership kit or sent to the e-mail provided during the enrollment process along with his corresponding receipts of purchase. Upon receipt of the completed rebate forms and receipts, [redacted]’s rebate checks would have been delivered within 4-6 weeks.

We regret that [redacted] did not receive his rebate forms in a timely manner. In order to uphold our high level of customer satisfaction, [redacted] may either e-mail ([redacted]) or fax (###-###-####) his receipts to my attention, and I will have his rebates processed by our Claims Department.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for your quick response. Just to clarify, we have been charged again on 8/14 for the amount of $16.99 (which has been credited back to the account in early Sept), and my husband, [redacted] did call in June, before the 30 day trial period was up, to cancel, but this has not been notated and we were getting charged after that. I understand that this has been since resolved, and we will not be charged again.

Sincerely,

Review: I phoned to make hotel reservations with [redacted] and got transferred through to two separate companies, wound up signing up for a trial period under the confusion of the call. They set up monthly 16.99 charges to my bank card, which I just cancelled after discovering.Desired Settlement: I've found many complaints against this company online. I don't really expect to receive a rebate, but I want my complaint heard.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his [redacted] and [redacted] memberships, services provided by [redacted] Corporation.

By way of background, [redacted] and [redacted] are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join [redacted] and [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

After researching his concerns, we found that [redacted] was enrolled in both our [redacted] and [redacted] services on June 21, 2014, after being transferred to one of our representatives by [redacted] Hotels. [redacted] and [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships. If [redacted] did not inform us that he wished to cancel his memberships at the end of the trial periods, he was enrolled at the monthly membership fees. The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted]. As such, [redacted]’s [redacted] membership was canceled on August 8, 2014, and a refund of $16.99 is being issued to his debit card account as reimbursement of the monthly fee that he was charged. [redacted]’s [redacted] membership was also canceled on August 8, 2014, and he was not charged a monthly fee for the service.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I was called by a telemarketer representing TLG Great Fun and TLG Shopper's Advantage. I was sent some information regarding a membership and was charged $1. I was told that cancelation information would be in the information they sent me. I received one packet, I canceled my membership immediately upon receipt of the packet. They refund a charge. I now have two more charges from two different companies show up on my account this month. I have since canceled those as well and am awaiting a refund. I am told that TLG is the parent to more than 40 companies and depending on how many this telemarketer signed me up for, I will have to cancel each one individually. This seems like a huge scam and they made me ask 4 times before they agreed to cancel.

Desired Settlement: DesiredSettlementID: Other (requires explanation)

At this time, assuming all of my money is refunded, I don't require any further settlement. I believe that this company is engaging in dishonest and bait and switch type behavior and hope they are punished for it soon. If I don't receive my refund or if I continue to be charged for this "service" I will be asking the Revdex.com to step in.

Business

Response:

Business Response /* (1000, 5, 2013/06/04) */

Thank you for your correspondence regarding [redacted]'s concerns with Great Fun and Shoppers Advantage, services provided by Trilegiant Corporation.

By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Great Fun and Shoppers Advantage. An individual member may join the services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Mr. [redacted] was enrolled in both Great Fun and Shoppers Advantage on April 11th, 2013. On that date, Mr. [redacted] was asked if he would like to learn about a special offer when trying the services for a trial period. The offer for joining Great Fun was $40 worth of Visa gift cards. The offer related to Shoppers Advantage was a $25 American Express gift check. Mr. [redacted] provided his first and last name, address, and billing information in order to accept the offers in the services.

Mr. [redacted] was also provided with the terms of the memberships in the services. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Mr. [redacted]'s Great Fun membership was canceled on June 3rd, 2013, and a refund of $19.99 will be issued to his credit or debit card account. Mr. [redacted]'s Shoppers Advantage membership was also canceled on June 3rd, 2013, and an additional refund of $21.95 will be issued to his account for this service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: I have made airline reservations on October 29 2014. I had an advertisement pop on the screen saying I would save 50$ of the ticket. I called the toll free number when they answered, the lady got my information and credit card information she did say they will send out a 50$ gift card to my home, then she set up for another program it was the shoppers advantage service too the same thing I was going to get 50$. Needless to say I have not received neither 1 of the 2 50$ gift cards. They did give a 30 day trial on both services, it did take an act of congress to cancel both of them. I just want them to be held accountable for their actions and want the gift cards. here is the number for the shoppers advantage its ###-###-####.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want the 2 50 dollar gift cards that was supposed to be sent to me for signing up for this companies two services. It should have been sent out already and should not take six weeks or more to get. Also these 2 companies should not be shoving other products or forcing them to keep their services.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Mr. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on October 29, 2014, after making a reservation with [redacted] Airlines and then responding to an offer to receive a rebate on his recent reservation by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in both Travelers Advantage and Shoppers Advantage. The offer for joining Travelers Advantage was $100 worth of rebates for reservations from [redacted] Airlines. The offer related to Shoppers Advantage was $20 in rebates for gas purchases. In order to avail himself of our promotional offers, Mr. [redacted] was required to return the rebate forms that were included in his membership kits or sent to the e-mail provided during the enrollment process along with his corresponding receipts of purchase. Upon receipt of the completed rebate forms and receipts, Mr. [redacted]’s rebate checks would have been delivered within 4-6 weeks.We regret that that Mr. [redacted] did not receive his rebate forms in a timely manner. In order to uphold our high level of customer satisfaction, Mr. [redacted] may either e-mail ([redacted]) or fax (###-###-####) his receipts to my attention, and I will have his rebates processed by our Claims department. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, Mr. [redacted]’s Travelers Advantage and Shoppers Advantage memberships were both canceled on November 25, 2014, and he will not be charged a monthly fee for either service. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely,[redacted]Customer Relations

Review: I signed up with Great Fun via a pop up on [redacted] they said I could enjoy discounts from various stores and a $60 reward card on top of signing up for another shopper deal which also was suppose to give me a reward, I received the two $1 charges for both subscriptions but never received a email with my account number I contacted them direct via their website with no responseDesired Settlement: $60 rewards card for greatfun

$30 rewards card for shopper

account info sent to email

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. Our records indicate that Mr. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on November 28, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in Great Fun and Shoppers Advantage, which our records indicate he accepted. The offer for joining Great Fun was $60 in rebates for purchases from [redacted]. The offer related to Shoppers Advantage was $20 worth of rebates to be used toward gas purchases. In order to avail himself of the promotional offers, Mr. [redacted] was required to return the rebate forms that were included in his membership kits or sent to the e-mail provided during the enrollment process along with his corresponding receipts of purchase. Upon receipt of the completed rebate forms and receipts, Mr. [redacted]’s rebate checks would have been delivered within 4-6 weeks. We regret that Mr. [redacted] did not receive the rebate forms that were e-mailed to him. In order to uphold our high level of customer satisfaction. Mr. [redacted] may either e-mail ([redacted]) or fax (###-###-####) his receipts to my attention, and I will have his rebates processed by our Claims department. Mr. [redacted]’s Great Fun and Shoppers Advantage memberships are currently active. Please ask Mr. [redacted] to contact us if he would like to have his memberships canceled or if he has any further questions. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely, [redacted]Customer Relations

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Description: Buying Clubs & Group Purchasing Service, Marketing Consultants

Address: 313 Talbot Blvd, Chestertown, Maryland, United States, 21620-1016

Phone:

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