Affinion Group, Inc.

Review: On 9/30 at 11:10 pm (I was already asleep) this company drafted my account for $34.78. I immediately called the next morning bc I had no idea what this was. I spoke to a very rude rep that said she would refund my money (due to me having no clue what this is) and cancel any further subscriptions or what not. Due to this happening my bank locked my card and I have had no money for 48 hours and now rent and bills are late. After talking to my bank for a hour today they said the company had refunded it but that withdrew the money again??????????? I am highly upset and want this money back and some due to the inconvenience this has called me. I have children at home and we had nothing to eat last night due to this draft causing my bank to lock my card. This needs to be resolved asap. the rep said she would send me an email confirming refund and I have yet to see anything. Nothing but LIES from this scam company.Desired Settlement: I need a refund, whatever it is cancelled so I do not have this issue in the future and some extra money to cover my late fees for rent and bills since they are the reason this has all happened.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns. By way of background, Trilegiant Corporation is an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. After an initial investigation of our databases, we could not locate a membership for Ms. [redacted] in any of our services with the information provided in her complaint. In her correspondence, Ms. [redacted] indicates that the amount of the charge in question is $34.78. This is not an amount that we would charge for one of our membership fees. In order to determine if this is a charge from our company, please ask Ms. [redacted] to provide the billing description listed on her bank statement next to the transaction in question. Sincerely, Jason A[redacted]Customer Relations

Review: I was duped into this 3rd party SCAM, while I was making a payment to CheapTickets over the phone. Great Fun got my credit card information and signed me up for a 30-day trial for $1.00 dollar, after which time they sign me up with a $16.99 monthly fee per month for their service, which I never signed up for. I was able to cancel my membership today by calling ###-###-#### and I spoke with a not very nice rep. her name is Betty and her employee ID is [redacted]. I give her my membership # [redacted] off of a confirmation e-mail they had sent me. The email address for the confirmation is [redacted] via [redacted] I hope this helps some of you who have posted similar complaints about this company and have requested phone numbers or web addresses to try and cancel your "membership". I had to be very insistent to get them to remove me.Desired Settlement: Close this company that is a rip off and is not fare that we have to pay for this unscrupulous people that are phishing and SCAMMING us everywhere.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Great Fun membership, a service provided by Trilegiant Corporation.By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Ms. [redacted] was enrolled in our Great Fun service on July 28, 2015, after making a purchase from [redacted] Airlines and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in Great Fun, which our records indicate she accepted. According to the terms of the agreement for Great Fun, if Ms. [redacted] did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the current monthly membership fee.Great Fun goes to great lengths in order to ensure that an authorized person agrees to the membership. Our records indicate that Ms. [redacted] provided her first and last name, address, and billing information to the representative in order to enroll in the service. Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Ms. [redacted]’s membership was canceled on October 28, 2015, and a refund of $1.00 will be issued to her credit card account as reimbursement of the trial fee that she was charged for the service.Sincerely,Jason A[redacted]Customer Relations

I WAS ON THE PHONE WITH A SUPERVISOR TOM FROM THE CUSTOMER SERVICE CENTER AND HE WAS VERY DISRESPECTFUL I ASK HIM TO HOLD WHILE I PULL UP MY ONLINE BANKING AND HE HUNG UP ON ME I HAD A LITTLE ISSUE AND THE WAY HE SPOKE TO ME WAS UNBELIEVABLE! HE DOES NOT KNOW HOW TO TREAT CUSTOMERS WITH MANNERS AND HE WAS INTERRUPTING ME WHEN I WAS TRYING TO TALK HE WAS ACTING LIKE HE WAS NOT LISTENING TO ME HE JUST WANTED TO GET HIS WORDS OUT AND NOT CARE WHAT I SAY I THINK HE IS THE WORST REP I EVER SPOKE TO AND I AM GOING TO TAKE THIS ISSUE FURTHER THEN THIS BECAUSE THIS IS JUST TERRIBLE

Review: I went to my bank and discussed my bank account transactions. I don't know how I didnt catch on to this earlier. My bank statements don't let me go farther then June 2012 but this company has been taking money out of my account since then. I spoke with a Representative and his name was [redacted] and he said that they offered me a 1 week trial for a dollar then after it was going to be 8 dollars. I never spoke with them. I didnt even know what this company was until I called to discontinue them. [redacted] told me my membership would be canceled and gave me a cancellation number. [redacted] I want to be deleted off there system and I want my money reimbursed. All of my money.

Desired Settlement: DesiredSettlementID: Refund

My money back and deleted off the system all of my information deleted.

Business

Response:

Business Response /* (1000, 5, 2013/07/17) */

Thank you for your correspondence regarding [redacted]'s concerns with Shoppers Advantage, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Shoppers Advantage. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. [redacted] was enrolled in Shoppers Advantage on March 21, 2011. On that date, she was asked if she would like to learn about a special offer for a $25 [redacted] gift check when trying the service for a trial period. Mr. [redacted] provided her first and last name, address, and billing information in order to accept the offer in the service.

During the enrollment, Ms. [redacted] was provided with the terms of the membership in Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the program. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling a toll-free number, which is provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage. As such, Ms. [redacted]'s membership was canceled on July 15, 2013, and a full refund of $217.00 will be issued to her debit card account.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: After buying concert tickets online I was continually getting phone calls from this company wanting me to agree to "discount" services and receive a free gas card FREE and I could cancel anytime but if I decided to keep it I would be billed AFTER 30 days. Within a few days of the phone call received another phone call from the same company and I thought I was talking about the same service. I attempted to call to cancel the service but took me several days to make contact to request cancellation of any service I was enrolled. I am then billed for two separate services - "[redacted] and TLG Shopper". I again notified the company to stop billing me yet I am still getting billed 3 months later and now have to close my entire bank account out to prevent further charges as the bank reports the card is through [redacted] and they are required to pay the charge requested.Desired Settlement: I want the money back the company has charged my bank account and be forced to make contact with them to cancel prescriptions more accessible for others caught up in their scheme to take money from people.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with Great Fun and Shoppers Advantage, services provided by Trilegiant Corporation.

By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in Great Fun and Shoppers Advantage. An individual member may join the services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Ms. [redacted] was enrolled in Great Fun on July 9th, 2013. On that date, she was asked if she would like to learn about a special offer for $40 worth of [redacted] gift cards when trying the service for a trial period. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offer in the service.

Our records indicate that Ms. [redacted] was enrolled in Shoppers Advantage on July 11th, 2013. The offer for trying Shoppers Advantage was a $25 [redacted] gift check. Ms. [redacted] again provided her first and last name, address, and billing information in order to accept the offer in Shoppers Advantage.

During the enrollments, Ms. [redacted] was provided with the terms of the memberships in the programs. Great care is taken to ensure that the consumer authorize enrollment in Great Fun and Shoppers Advantage. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms. [redacted]’s Great Fun membership was canceled on July 27th, 2013, during her trial period, and she was not charged a monthly fee for the service. Ms. [redacted]’s Shoppers Advantage membership was canceled on September 26th, 2013, and a refund of $22.95 will be issued to her debit card account as full reimbursement of the fees that she was charged.

In her complaint, Ms. [redacted] also references charges to her account made by [redacted]. Trilegiant Corporation is not associated with these transactions.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Jason Anderson

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me although I NEVER received any $25 gift card from them as they claim and when I cancelled with this company it was for anything and everything I was enrolled in which should have kept them from billing anything to my debit card. It is companies like this that takes advantage of people through their manipulation and persistent phone calls that prevents people from being able to buy anything on line and they should be shut down.

Sincerely,

Review: They have been making unauthorized charges against my bank account going back to 2005, approximately $365. These charges appear on my statement and look like bank service fees. I have never used any services from this company and have not authorized them to collect any funds.I have no idea how they got my bank information and I am inclined to contact the authorities.I do not know who these people are and I have never had contact with anyone from this company, outside of today when I received a "Membership Renewal Notice" from this company... WHAT MEMBERSHIP???Desired Settlement: I want all of these charges refunded by certified check with interest.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Check Club I membership, a service provided by Affinion Benefits Group, LLC (“ABG”). By way of background, ABG is the Plan Administrator for savings and protection programs offered to customers of participating financial institutions nationwide.

Our records indicate that Ms. [redacted] was enrolled in the Check Club I membership effective August 5th, 1999, through her participating financial institution, [redacted]. The Check Club I program provides various savings and protection benefits including hotel and car rental discounts and payment card protection. Also included as a benefit of the service is group Accidental Death Insurance with Common Carrier Coverage.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in the Check Club I program for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership, and they will owe nothing further. Ms. [redacted] can be assured that her membership was canceled on December 9th, 2013, and a full refund will be issued to her checking account as reimbursement of the monthly membership fees that she was charged.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I noticed something on my credit card bill for a few months that had some random description but always the same description for $19.99. With all of the things I get billed to my credit card automatically each month it took me a couple months to look into it and see what this was. I called my credit card company and they got the mystery company on the phone and it turned out to be something called greatfunsite.com that if you go to you can get coupons from. The woman said that I had hit the keypad on my phone requesting to be part of their program when I had called another service about something else (which she was not able to tell me what was) and that they had been billing me since 2011! Shame on me for not noticing for so long, but I had never gotten so much as an email or a letter from this company billing me, probably because they didn't want to let on that this was going on. The woman said that I would have gotten a free $40 debit card, which I never did, or any sort of welcome to the club membership packet, because I would have canceled it immediately. She said she would send me proof that I had signed up and they sent me something saying I signed up for Great Fun on 8-19-2011 after calling an 800 number to request information regarding my credit card account through an automated service. I told her I had never gotten anything in the mail regarding a free $40 debit card or anything and so they sent me a free $40 debit. I don't think they would do that if they had already as it would destroy their profit margin of recurrently billing unwitting people. The $19.99 billing started on 10-10-2011 and continued so far 3-10-2014 so far for a total of $599.70 that I never agreed to and did not know about. I had never visited nor heard of www.greatfunsite.com The woman I contacted there agreed to credit me back $239.88 which was credited back in my April 2014 credit card statement and I was canceled from their program. This does not appease me, I want back every cent that they have taken from me..Desired Settlement: I want every penny back that they have ever taken from me, and I wouldn't mind having them pay me back double for the mental anguish this has caused me.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with Great Fun, a service provided by Trilegiant Corporation.

By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] was enrolled in Great Fun on August 19th, 2011. On that date, he was asked if he would like to learn about a special offer for $40 worth of Visa gift cards when trying the service for a trial period. Mr. [redacted] provided his first and last name, address, and billing information in order to accept the offer in the service.

During the enrollment, Mr. [redacted] was provided with the terms of the membership in Great Fun. Great care is taken to ensure that the consumer authorizes enrollment in the program. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling our toll-free number, which is provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Mr. [redacted]’s membership was canceled on March 31st, 2014, and a refund of $239.88 was issued to his credit card account. An additional refund of $360.82 will be issued to Mr. [redacted]’s account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I was told after giving them my personal information, as well as my credit card information, that I would be sent (via email) any and all information about my account and our agreement that they would charge me $1.00 for a 30 day trial membership. During which time I would receive a $25 rebate, as well as several other similar offers (including another trial membership from their sister-company "SHOPPERS ADVANTAGE"), and that I could cancel at any time during that 30 day period. If cancelled, I would not receive ANY further charges, but if I chose to stay with them, I would be charged $16.99 per month, thereafter. (there were similar circumstances pertaining to the "SHOPPERS ADVANTAGE" agreement.)After 24 hours or more, I noticed that I had never received any such information in my email. I did a Google search on this company and it's affiliate company. The following are a few examples of the types of reviews That were posted on various websites about this company and their fraudulent claims and practices:joe answered 8 months agoTHIS IS A SCAM!!! THEY ARE FRAUDULENT. I WAS ASSURED THAT I'D RECIEVE MY $100 IN REBATES IN 2 WEEKS. ONE MONTH WENT BY, I CALLED---THEY SAID THEY MADE AN ERROR & THAT MY CHECKS WERE "IN THE MAIL". I NEVER GOT A THING!! I CANCELLED IMMEDIATELY AFTER THAT. THEY ARE LIARS & CHEATS. THEY DO NOT SEND ANYTHING BUT USELESS BS COUPONS. NO REBATES CHECKS EVER COME!!!!!!!!!!!!I was very careful with all internet scams, but dont know why did I sign up for great fun.I signed up for great fun when I booked my flight through spirit airways.Please do not sign up for great fun. What they will do is silently sign you up with their affiliated company which is Shoppers adbvantage. They say first month is free and after a month the then market rate. I did not wait for a month to cancel, I have cancelled it the next day itself and also emailed them the confirmation number the agent gives on the call.I even got a response email about the cancellation and 1$ refund.I have also informed my bank about this so that they can dispute the charges later.If anyone of you signup for these services, please dont wait for a month, cancel it immediately.Desired Settlement: DesiredSettlementID: Other (requires explanation) Ideally I would like to receive the rebate that was initially offered and have my membership/account for both "Great Fun" and "Shoppers Advantage" closed, right away, so that there will be no additional charges to me (other than the original $1 that I had agreed to...

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. Our records indicate that [redacted] was enrolled in our Great Fun and Shoppers Advantage services on March 5, 2015, after making an online purchase and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, [redacted] was presented with the option to enroll in Great Fun and Shoppers Advantage. The offer for joining Great Fun was two $25 purchase rebates. The offer related to Shoppers Advantage was $20 in rebates for gas purchases. In order to avail himself of our promotional offers, [redacted] would be required to return the rebate forms that are included in his membership kits or being sent to the e-mail provided during the enrollment process. Members normally receive this e-mail within five business days from the date of their enrollment. Upon receipt of the completed rebate forms and receipts,[redacted] rebate checks would be delivered within 6-8 weeks. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, [redacted] Great Fun and Shoppers Advantage memberships have both been canceled, and he will not be charged a monthly fee for either service. Sincerely, [redacted]Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Review: My office is [redacted] This man wanted me to file a complaint for him but he does not have an e-mail address. Please communicate with him by mail.Mr [redacted] says that this company was taking 11.99 from his bank account for the last 2 years. He has spoken with the Travelers Advantage from my office and they want to only refund him 2 months worth. He wants the entire amount of the 2 years because he says he never authorized any deductions from his account. They say that another address is on file for him. He says he has never lived at the address that they have. He has lived at [redacted] in[redacted] for the last 3 years. Before that he lived on [redacted] since 2000. On his bank account statement are the following notations for the Travelers Advantage:Check Crd Purchase 03/12 Wf*tlg TravelXXXXX TXXX-XXX-XXXX la XXXXXXxxxxxxXXXX XXXXXXXXXXXXXXX ?mcc=5960. There is a charge for 11.99 for March 13, 2013. His account is with Wells Fargo.

Desired Settlement: DesiredSettlementID: Refund

Refund the funds taken from me.

Business

Response:

Business Response /* (1000, 5, 2013/05/22) */

Thank you for your letter of correspondence regarding [redacted]'s concerns with his Travelers Advantage membership, a service provided by Trilegiant Corporation.

By way of background, Travelers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Travelers Advantage. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Mr. [redacted] received a solicitation to join Travelers Advantage which was mailed to select Wells Fargo customers. The solicitation piece fully and clearly disclosed the terms of the offer. Unless the customer affirmatively elected to subscribe by returning the signed and completed order card, the customer would not be enrolled as a member, nor billed the monthly fee. For offers with a trial period, members could cancel at any time within the trial period by simply calling a toll-free number, which was listed in the membership materials.

Our records indicate that Mr. [redacted] was enrolled in Travelers Advantage on April 16, 2008, after we received his signed and completed order card. We are mailing a copy of the order card to Mr. [redacted] for him to review.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Travelers Advantage. As such, Mr. [redacted]'s membership was canceled on April 9, 2013, and a refund of $659.45 will be issued to his debit card account as full reimbursement of the fees that he was charged for the service.

We have also have taken immediate steps to remove Mr. [redacted]'s name and address from our future mailing lists. However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to complete.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: FYE Back stage Pass, at [redacted] provided me with a promotional membership with the promotion that I can get discount in the store and after 2 months I could get a $20.00 gift certificate and cancel my account. I took the account in December 2011 and in early June 2012 I completed the form and took it to the above address and requested for cancellation of the membership. They have asked me to send the requests to FYE office and I wrote to FYE requesting for the $20 gift certificate and asked to cancel my membership. I called them again asking to cancel my membership. FYE back stage pass has neither send me a gift certificate nor has cancelled my membership and continue to bill my credit card 11.99 every month. I find deceiving business practice.\par

Desired Settlement: Refund I like FYE to cancell my membership and return the membershipfee they are charging to my account since June 2012 ( todate $130.89) and also send me my $20.00 gift card. Thanks. )

Business

Response:

Business Response /* (1000, 6, 2013/05/24) */

Thank you for your correspondence regarding [redacted]'s concerns with his FYE Backstage Pass [redacted] membership, a service provided by Trilegiant Corporation.

In order to avail himself of the promotional offer, Mr. [redacted] was required to return the offer request card that was included in his membership kit or sent to the e-mail provided during the enrollment process. Upon receipt of the completed offer request card, the $20 FYE gift card would have been delivered within 4-6 weeks.

We regret that Mr. [redacted] did not receive his gift card in a timely manner. In order to uphold our high level of customer satisfaction, we have requested for the gift card to be sent directly to Mr. [redacted]. He should receive this item shortly.

Please be assured that we make every effort to comply with a member's request to cancel membership in FYE Backstage Pass VIP for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership, and he/she will owe nothing further.

We regret that Mr. [redacted]'s initial request to cancel his FYE Backstage Pass VIP membership was not effectively processed. Mr. [redacted] can be assured that his membership was canceled on May 20th, 2013, and a refund of $143.88 will be issued to his credit card account.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: this company has been debiting my accourt for $12.99 twicw monthly for the last few months I have not bought any services from this company I placed a order with harban magazing which likely sold my information and this company used it to charge my account under the guise of a shopping and travel club.

Desired Settlement: DesiredSettlementID: Not applicable

I would like people to be alerted to this scam so it wont happen to others

Business

Response:

Business Response /* (1000, 5, 2013/06/24) */

Thank you for your correspondence regarding [redacted]'s concerns with Shoppers Advantage and Just For Me membership, services provided by Trilegiant Corporation.

By way of background, Shoppers Advantage and Just For Me are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage and Just For Me in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the names of the service to identify the charges.

After researching her concerns, we found that Ms. [redacted] was enrolled in both Shoppers Advantage and Just For Me services on September 21st, 2009. Shoppers Advantage and Just for Me go to great lengths in order to ensure that an authorized person agrees to the membership. Ms. [redacted] was enrolled in the services after being transferred to one of our representatives by [redacted]. If Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she was charged the monthly membership fees. The terms of the agreement provide that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fee.

Please be assured that we make every effort to ensure that members are satisfied with their membership in Shoppers Advantage and Just For Me. As such, Ms. [redacted]'s Shoppers Advantage membership was canceled on June 18th, 2013, and a $559.57 credit is being issued to her credit or debit card account as full reimbursement of the fees she was charged for the service. Ms. [redacted]'s Just For Me membership was canceled on June 18th, 2013, and a $623.52 is being issued to her account as full refund of the membership fees that were charged for the service.

We apologize for any inconvenience that this matter may have caused Ms. [redacted] and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I received two separate payment due notices in the mail today for a unknown company that I suspect is a scam. As I have been a recent victim of credit fraud with my debit card, I am very concerned that I am being scammed again. One payment notice says id # [redacted] for plan name "Shoppers Advantage" and a monthly billing of $ 21.95, due Dec. 29, 2013. The second payment notice is for id # [redacted] for "Great Fun" and a monthly billing of $ 19.99, due January 1, 2014. They are asking for credit card authorization to be completed mailed back. The completed form is to be mailed back to "Processing Center" [redacted].I called ###-###-#### and complained I did not order these services. I asked what these billings are for and was told " you ordered them on tv" which is not true. I asked five times what these services are and no one would answer me. I was given a cancellation # [redacted] and send to a female supervisor who I suspect is India. I asked repeatedly again, what these services where, and she said I needed to verify my name address, email address, phone number and I refused. The woman knows my name, address, and email address, which is very concerning. She claimed she would mail me my "enrollment form" as proof I ordered these services. I do believe this is an outrageous scam. Can you please investigate these payment due notices and let me if I need to report them to the three credit bureas? Thank you, [redacted]

Product_Or_Service: none

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: No settlement requested - for

I would like these "payment due notices" to be completely removed from the system of this fraudulent company. This company and the po box need to be shut down!

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Shoppers Advantage and Great Fun memberships, services provided by Trilegiant Corporation.

By way of background, Shoppers Advantage and Great Fun are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage and Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Ms. [redacted] was enrolled in both Shoppers Advantage and Great Fun on July 23rd, 2013. On that date, she was asked if she would like to learn about a special offer when trying the services for trial periods. The offer for trying Shoppers Advantage was a $25 [redacted] gift check. The offer related to Great Fun was $40 worth of [redacted] gift cards. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offers in the services.

During the enrollments, Ms. [redacted] was provided with the terms of the memberships in Shoppers Advantage and Great Fun. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling our toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun. As such, Ms. [redacted]’s Shoppers Advantage membership was canceled on November 22nd, 2013, and a refund of $44.90 will be issued to her debit or credit card account as full reimbursement of the fees that she was charged for the service. Ms. [redacted]’s Great Fun membership was also canceled on November 22nd, 2013, and an additional credit of $40.98 will be issued to her account as a full refund of the fees that she was charged.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I recieved a notice in the mail telling me I was a menber in plan 2.they will bill me dollars for their plani never heard or sign any agreement with this group.Desired Settlement: how can I be charge by this companytake me off their mail list
Business
Response:
Thank you for your correspondence regarding [redacted]’s concerns with his Priority membership, a service provided by Affinion Benefits Group, LLC (“ABG”)
By way of background, ABG is the Plan Administrator for savings and protection programs offered to customers of participating financial institutions nationwideOur records indicate that Mr[redacted] was enrolled in the Priority program effective January 18th, 1995, through his participating financial institution, [redacted]The Priority program provides various savings and health discount benefits including access to a hotel savings network, the RXTM Prescription Drug Program, and discounts on prescription eyeglasses and contacts at over 22,participating optical providers nationwideAlso included as a benefit of the service is group Accidental Death and Accidental Death & Dismemberment Insurance
Please be assured that we make every effort to comply with a member’s request to cancel their membership in the Priority program for any reasonAccordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership, and they will owe nothing furtherMr[redacted] can be assured that his membership was canceled on December 3rd, 2013, and he will no longer be charged a monthly fee for the service
We apologize for any inconvenience that Mr[redacted] may have experienced and hope that this matter has been resolved to his satisfaction
Sincerely,
Customer Relations

Review: Great Fun offered that when I purchased tickets through [redacted] I would get one ticket free with my subscription to Great Fun. I would also receive one month free to their buyers club. My tickets were purchased March 6th, 2014. I never received the information on how or where to send my receipt for the free ticket and just received my information on the buyers club on March 29th. I was never able to use the buyers club because I did not have the information and cancelled my membership. I called two times requesting that the email be resent because I did not receive the ticket reimbursement information. Both times I was told it would take 72 hours to get the email. I never got the email. They claimed on March 17th they mailed information for the ticket reimbursement...never received it.Desired Settlement: I just want my fifty dollar check that they said I would receive for subscribing to their buyers club and the discounts they said I would get that would save me the other fifty dollars. They also need to give buyer more than a phone number. They would never give me any contract information when I was not receiving the emails. They told me there was no contact information to give out.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Great Fun membership, a service provided by Trilegiant Corporation.

In order to avail herself of our promotional offer, Ms. [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding [redacted] receipts. Upon receipt of the completed rebate forms and receipts, Ms. [redacted]’s rebate checks would have been delivered within 4-6 weeks.

We regret that Ms. [redacted] did not receive her rebate forms in a timely manner. In order to uphold our high level of customer satisfaction, Ms. [redacted] may either e-mail ([redacted] or fax (###-###-####) her [redacted] receipts to my attention, and we have her rebates processed by our Claims department.

In addition, Ms. [redacted]’s Great Fun membership was canceled on March 14th, 2014. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I was a member of this [redacted] since November 2013, my member # is [redacted]. I made many purchases through its website during 2013 Black Friday. On 12/20/2013, I received an email, informing that my membership was canceled. I paid membership fully and timely. The website then kept a big amount of rebate money from the merchandisers that I made purchases with. The amount is at least $1441.(Which is the amount in the last email I received before I could not access my account)I could at least get a lot of money back even through free [redacted] service. But as a paid member with this website, I paid membership, but all my cash back money (at least 1441.69 as shown in the following email) was kept by it. I have attached an email from them as following. This is the last communication I can get form them. Later on, nobody responded to any of my request.[redacted] - Rebate Pending Notice[redacted] Customer Service [redacted]12/27/13 to me Hello [redacted] Member #: [redacted] Lifetime Savings: $1,441.69Your Cash Back is Pending.Our records show that you made a recent purchase through [redacted].Your store purchases:[redacted]Account Balance: $1,441.69We've got you covered...Buyer protection benefits for members: Delivery Guarantee, Damage Theft Protect and more! Best Price GuaranteeFind a better price and we'll pay you double the difference! Extended Service ProtectionDoubles the time frame of the manufacturer's warranty.Link to Damage, Theft, Loss and Delivery Guarantee here.Best Price GuaranteeExtended Service ProtectionDelivery GuaranteeDesired Settlement: I require to honor my right of cash back, and return all the cash back to me with a check.

Business

Response:

RE: [redacted]/ Revdex.com Complaint # [redacted]

This letter is a response to your further correspondence regarding [redacted] complaint with [redacted].

[redacted] was informed that per the [redacted] Membership Terms of Service, we have elected to terminate his membership in [redacted] effective December 20, 2013.

Upon receiving [redacted]’s complaint, a full review of [redacted]’s outstanding cash back earnings were audited and in a good faith effort a check in the amount of $298.93 will be processed within 4-6 weeks. This refund amount represents reimbursement of the actual percentage rates [redacted] was entitled to on his purchases versus the enhanced percentages he was earning on each and every purchase.

We hope this letter provides more clarification to [redacted] as to the reasoning of his [redacted] membership cancellation.

Sincerely,

Manager, Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Consumer

Response:

From: [redacted]

Sent: Tuesday, July 29, 2014 9:51 PM

To: [email protected]

Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted]

Hi,

I submit my complaint #[redacted] over 2 months ago. And your organization help to negotiate with the shopper rewards and rebates for me. By promising to send me a check for my missing rebates, this company tried to settle the case with me. I agreed. However, 2 months has passed since then, but I received no check or mail from this company.

I am writing this email to ask you to investigate this case, identify any fraud done by this company and get my rebates back. Details about this case can be found in complaint #[redacted].

Thank you!

Business

Response:

RE: [redacted] Revdex.com Complaint # [redacted]

Shopper Discounts & Rewards

This letter is a response to your further correspondence regarding [redacted]’s complaint with Shopper Discounts & Rewards.

We apologize that [redacted] has not received his check. After researching [redacted]’s further concerns, it was confirmed that [redacted]’s check in the amount of $298.93 was processed on July 16, 2014. The check number is [redacted].

We apologize for any inconvenience [redacted] may have experienced.

Sincerely,

Manager, Customer Relations

Review: Signed up for Great Fun service attached to [redacted]. Cancelled service and was signed up for another service called Shoppers Advantage.

Upon cancellation of Great Fun I was charged by another company called Shoppers Advantage. I contacted Great Fun regarding the charges who were aware of Shoppers Advantage and connected me to them. I was able to cancel service and was told I was going to be issued a refund. I am making a record now in case I do not get refunded my money. However, it should be noted that the business practices of Great Fun/Shoppers Advantage are predatory and unscrupulous.Desired Settlement: The refunding of the unauthorized charges by Shoppers Advantage.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Mr. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on May 22, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted. The offer for joining Great Fun was $100 worth of reservations rebates. The offer related to Shoppers Advantage was $20 in rebates for gas purchases. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.

Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Mr. [redacted] provided his date of birth to the representative confirming his authorization to enroll in both of the services.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Mr. [redacted]’s Great Fun membership was canceled on June 20, 2014, during his trial period. Mr. [redacted]’s Shoppers Advantage membership was canceled on September 8, 2014, and a refund totaling $51.97 will be issued to his account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because your terms and conditions which were read to me by a representative of Great Fun didn't specify an additional trial membership. If, upon cancellation, I was informed of a partner membership I wouldn't be taking this action.

Review: The 50.00 cash rebate check I received from them did not clear my bank and was returned to me. I incurred a returned check fee and [redacted] fees because

Travelers adv claimed that they would send me a 50 cash rebate for signing up with them. I had to fight to get the check and when I did receive it, my bank could not cash it and it was returned to me. I incurred a return check fee and [redacted] fees because of this.Desired Settlement: I want the 50.00 promised and my fees refunded to me

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her Travelers Advantage membership, a service provided by Trilegiant Corporation.

Our records indicate that when Ms. [redacted] cashed or deposited the $50 rebate check that we sent to her, her financial institution first processed the check in the wrong amount. We show that the bank then attempted to process the check again for the correct amount, but the check was rejected at that time because it had previously been processed. Please ask Ms. [redacted] to call me at ###-###-#### so that we may contact her bank to research this matter further.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter will be resolved to her satisfaction.

Sincerely,

Review: Shoppers advantage claims to be a 3rd party vendor. They sign you up through other businesses and say that if you submit a rebate online from them it automatically enrolls you into their program. They have been deducting $16.99 from my bank account monthly. I had called twice in the past to cancel, believing it had been taken care of. Unfortunately, they continued to bill my account and I didn't notice. I have never received a single service from the company. They claim to provide "discounts". They have now stolen hundreds from my bank account. I had to wait on hold for 30 minutes to finally get in contact with a supervisor.Desired Settlement: I believe since I never used this service, I should be refunded from AT LEAST the first time I called to cancel the service

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation. By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Ms. [redacted] was enrolled in our Shoppers Advantage service on February 23, 2013, after making a purchase from [redacted], and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in Shoppers Advantage, which our records indicate she accepted. According to the terms of the agreement for Shoppers Advantage, if Ms. [redacted] did not inform us that she wished to cancel the membership at the end of the trial period, she would be charged the current monthly membership fee.Shoppers Advantage goes to great lengths in order to ensure that an authorized person agrees to the membership. Our records indicate that Ms. [redacted] provided her date of birth to the representative confirming her authorization to enroll in the service. Please be assured that we make every effort to comply with a member’s request to cancel their membership in Shoppers Advantage for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further. Ms. [redacted] can be assured that her Shoppers Advantage membership was canceled on January 2, 2015, and a refund of $357.79 will be issued to her debit card account as full reimbursement of the fees that she was charged for the service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,[redacted]Customer Relations

Review: I purchased a pair of tickets for an event from Ticketmaster on 12/07/2014, and a pop-up ad told me that I could get a $30 refund from Great Fun (aka Affinion Group, Inc.) by calling and signing up for their savings program. I called on 12/08/2014, and was told that I was actually eligible for two $30 refunds from my Ticketmaster purchase. I was also told that there was an initial fee of $1 for the first 30-days and that I would be charged $16.99 for every month thereafter. They said that I could sign-up and then cancel right away and still receive the refund. Thinking that they might not send the checks if I cancelled right away (despite what they said) I kept my account active for a few weeks.

On 12/18/2014 I received a "welcome" letter from Great Fun that clearly states "Your membership begins when you receive this letter" towards the bottom. I thought it was odd that they would say it starts when I receive the letter, but that's what they said so that's what they should honor. Anyways, on 1/5/2015 I received a letter stating that my rebate claim of $30 had been denied because they had already paid on it. I called them the next day, and was told that the second rebate could only be used on a future purchase. I then told them that both the person that had initially sold me the plan AND the e-mail I had received from Great Fun say nothing about a future purchase. Eventually, they agreed to send out the second check because the person had misrepresented the offer.

On 1/9/2015 my credit card was charged $16.99 for the first month's fee, as Great Fun was claiming my start date was 12/8/2014; which is the date I had called in initially. When I called to complain on 1/13/2015 that I had been charged but was still within my 30-day period (based on the 12/18/2014 date that I received the "welcome" letter), I was told that they were sorry for the delay in sending the letter and there was nothing they could do for the fee I had already been charged. They offered to provide me with another 30-days of their service for free, but since I never intended to keep it in the first place I declined so I wouldn't end up getting charged again.

I believe it was Great Fun's intention from the start to delay and slow down any checks/communications to me, in an attempt to get my account outside of the 30-day trial period so they could charge me the fee.Desired Settlement: Based on the letter I received on 12/18/2014, I had not exceeded my 30-day trial period as of 1/9/2015 when my credit card was charged. I feel that Great Fun (aka Affinion Group, Inc.) has a responsibility to credit back my credit card for the fee that they inappropriately charged while I was within my 30-day trial period.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Great Fun membership, a service provided by Trilegiant Corporation. Our records indicate that Mr.[redacted] was enrolled in our Great Fun service on December 6, 2014, after making a purchase from[redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr.[redacted] was presented with the option to enroll in Great Fun. The offer for joining Great Fun was two $30 rebates for[redacted] purchases. According to the terms of the agreement for Great Fun, if Mr. [redacted] did not inform us that he wished to cancel the membership at the end of the trial period, he would be charged the current monthly membership fee.In order to avail himself of our promotional offer, Mr.[redacted] was required to return the rebate forms that were included in his membership kit or sent to the e-mail provided during the enrollment process along with receipts for two separate [redacted] purchases. Upon receipt of the completed rebate forms and receipts, Mr. [redacted]’s rebate checks would have been delivered within 6-8 weeks. We apologize for any misunderstanding concerning the terms of our offer. In order to uphold our high level of customer satisfaction, we have approved a second $30 rebate for Mr.[redacted]. In addition, Mr. [redacted]’s Great Fun membership was canceled on January 13, 2015, and a refund of $16.99 is being issued to his credit card account. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely,

Review: Great Fun was offering a FREE $30 rebate for concert tickets. I was then charged a $1 to enroll, I could try their services for a month. I could cancel at any time-----I did.

What they did that was very wrong, is automatically enroll me in something called "shoppers advantage" ... I did not request this, nor would I have ever accepted this. The entire call is misleading, false and a hassle. They should be put out of businessDesired Settlement: In no way should they be allowed to do business this way. It is a sleazy company. No way should I enroll for one company and then be in another company (same address) and have to make TWO phone calls, run around, threaten them with a Revdex.com complaint to get them to un-enroll me

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Ms. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on April 14, 2015, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted. The offer for joining Great Fun was two $30 rebates for purchases from [redacted]. The offer related to Shoppers Advantage was $20 in gas purchase rebates. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms. [redacted] did not inform us the she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Ms. [redacted] provided her date of birth and billing information to the representative confirming her authorization to enroll in the services. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms. [redacted]’s Great Fun membership was canceled on April 27, 2015, and she will not be charged a monthly fee. Ms. [redacted]’s Shoppers Advantage membership was also canceled on April 27, 2015, and a refund of $1.00 is being issued to her credit or debit card account as reimbursement of the trial fee that she was charged for this service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,[redacted]Customer Relations