Affinion Group, Inc.

Review: I was charged an $11.99 automatic withdrawal from my checking account that I did not authorize and it resulted in a $35 overdraft fee.

I purchased a CD at FYE and a week later an automatic withdrawal hit my account for a VIP service I did not authorizeDesired Settlement: A refund of the $11.99 and of the $35 overdraft fee that was charged to me as a result of that unauthorized withdrawal.

Business

Response:

Business Response /* (1000, 5, 2013/07/03) */

Thank you for your correspondence regarding [redacted]'s concerns with FYE Backstage Pass [redacted] a service provided by Trilegiant Corporation.

By way of background, FYE Backstage Pass [redacted] is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers.

After an initial investigation of our databases, we could not locate a membership for Mr. [redacted] with the information provided in his complaint. In order to complete a more thorough search, a service account number (if known), any other related information (other names on the account, previous addresses) or a copy of Mr. [redacted]'s statement reflecting the charge is requested. Mr. [redacted] can either e-mail ([redacted]@affiniongroup.com) or fax (XXX-XXX-XXXX) the information to my attention for review and further investigation.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter will be resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer Response /* (3000, 7, 2013/07/08) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

Membership Number XXXXXXXX

[redacted] XXXXX

I spoke to [redacted] last week on the phone and was assured that the $11.99 would be refunded to my account and as if this date, it has not been. In addition, the withdrawal from my account resulted in a $35 overdraft fee and I was told I would be reimbursed for the same when I provided proof and a bank account number in which to return the funds. I faxed that information to Executive Support at X-XXX-XXX-XXXX the following day. I have not received the funds nor any contact regarding such.

On Jul 8, 2013, at 3:25 PM, "fyevip (Service)" wrote:

Dear [redacted],

Thank you for taking the time to email us at f.y.e. Backstage Pass [redacted]

We will be happy to assist you with your request, however, we first need the following information from you.

Full Name:

Address:

City:

State:

Zip Code:

Email Address:

Alternate Email Address:

Membership Number (if available):

Please note that if you were billed a monthly fee for our service, your membership number would be listed on the reference line next to our charge on your statement.

Once we locate your membership in our database, it will be our pleasure to assist you.

If you have any additional questions regarding f.y.e. Backstage Pass [redacted] please email us anytime.

Sincerely,

[redacted], Your f.y.e. Backstage Pass [redacted] Representative

An inquiry was submitted through the Contact Us page with the following values:

Field Name

Value Entered

Firstname

LastName

Email

[redacted]

Phone

XXX-XXX-XXXX

Reason For Contact

Account Membership

Question

Membership billing

Order Number

Reference Number

Comment

I do not have an order or account number because I was never informed that I was a member. I had an 11.99 withdrawl from my bank account and a resulting $35 overdraft fee. I never asked to become a memeber and was misled by FYE employees.

f.y.e Backstage Pass [redacted] is a service provided by TWEC, which may modify or improve any part of the service at any time and without prior notice.

For questions on your membership please contact us at X-XXX-XXX-XXXX or go to https://www.fyevip.com/, log in, and click on the "My Account" tab.

We value your privacy. If you would prefer not to receive f.y.e Backstage Pass [redacted] marketing emails in the future go to http://www.fyevip.com, log in, and click on the Email Preferences link on the "My Account" tab. Please allow up to 10 days for your email to be removed.

For offline unsubscribe assistance, please contact us at: f.y.e Backstage Pass [redacted] XXXXX.

(C) 2013 Access Development

Business Response /* (4000, 9, 2013/07/12) */

Thank you for your correspondence regarding [redacted]'s additional concerns with FYE Backstage Pass [redacted] a service provided by Trilegiant Corporation.

With the additional information that Mr. [redacted] provided, we were able to locate a membership for [redacted]. Our records indicate that Mr. [redacted] enrolled on May 22nd, 2013, by purchasing a Backstage Pass [redacted] membership when shopping at an FYE store.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in FYE Backstage Pass [redacted] As such, Mr. [redacted]s's membership was canceled on July 1st, 2013, and a refund of $11.99 was issued to the debit card account that was charged. An additional refund of $35.00 [redacted] be issued to the account as reimbursement of the overdraft fee that Mr. [redacted] requested.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: Unauthorized charge from this company which they refuse to reimburse

I joined Great Fun when they were advertised on [redacted].com. The rep told me they would send a $40 rebate for [redacted] along with a voucher for gas. This was a month ago and I have yet to receive any of this. He said they would charge my credit card $1. They charged me this amount twice. I called to cancel my membership and ask why $2 was taken out and the rep made it very hard to cancel the membership, instead trying to get me to extend the membership. He also said there was no way to refund the extra $1. That is really outrageous and it also makes me question [redacted]' judgment by partnering with companies like this who make false promises and take money from people's bank accounts.Desired Settlement: I want my $1 back.

Business

Response:

Business Response /* (1000, 5, 2013/07/24) */

Thank you for [redacted]'s correspondence regarding her concerns with her Great Fun membership, a service provided by Trilegiant Corporation.

By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Great Fun. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on June 26th, 2013, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in Great Fun and Shoppers Advantage, which our records indicate she accepted. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.

Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Ms. [redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services.

In order to avail herself of the promotional offers, Ms. [redacted] was required to return the rebate vouchers that were included in her membership kits or sent to the e-mail provided during the enrollment process along with her corresponding receipts. Upon receipt of the completed vouchers and receipts, the rebate checks would have been delivered within 4-6 weeks.

We regret that Ms. [redacted] did not receive her rebate vouchers in a timely manner. In order to uphold our high level of customer satisfaction, we have requested for the vouchers to be sent to Ms. [redacted] again. She should receive these items shortly.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms. [redacted]'s membership in Great Fun was canceled on July 23rd, 2013, during the trial period. Ms. [redacted]'s membership in Shoppers Advantage was canceled on July 24th, 2013, also during the trial period, and a refund of $1.00 will be issued to her credit card account as reimbursement of the trial fee that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer Response /* (2110, 7, 2013/07/29) */

(The consumer indicated he/she ACCEPTED the partial settlement response from the business.)

If the company comes through with what they claim to give me (the vouchers and $1 refund) then I'll be happy, but they've promised this before so I'll just wait and see if these things actually end up happening. The rep had also promised me a gas voucher and the company hasn't said anything about that.

Review: Great Fun Discount Program ran a rebate program. Join their program, and get $20 off the ticket price to a concert. Dummy me, thought they were ligate. I sent in two receipts showing I had bought two tickets from "[redacted].com" , but I got a reply that I didn't sent any receipts, and they charged my checking account with $16.99. Absolute rip-off, and yes, I'm a dummy.By the way the true address of this rebate program is [redacted]Thanks for listening, [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

Show me the money, actually I don't ever expect to receive my $40, nor do I expect my $16.99 back.

Business

Response:

Thank you for your correspondence regarding [redacted]'s concerns with his Great Fun membership, a service provided by Trilegiant Corporation.

As an incentive for joining Great Fun, Mr. [redacted] was offered two $20 [redacted] rebates. The terms of the offer allowed Mr. [redacted] to use one rebate per [redacted] purchase. In order to avail himself of the promotional offer, Mr. [redacted] was required to return the rebate forms that were included in his membership kit or sent to the e-mail provided during the enrollment process. Upon receipt of the completed rebate forms and receipts, the rebate checks would have been delivered within 4-6 weeks.

After researching his concerns, we found that Mr. [redacted] sent in both rebate forms but only one [redacted] receipt. On August 21st, 2013, our Claims department issued a $20 check for one rebate, but the second rebate was denied. In order to uphold our high level of customer satisfaction, Mr. [redacted] may either fax ([redacted]) or email ([redacted].com) me a second [redacted] receipt, and I will have another rebate check processed by our Claims Department.

In addition, Mr. [redacted]'s Great Fun membership was canceled on August 27th, 2013, during his trial period. In his complaint, Mr. [redacted] states that he was charged a $16.99 membership fee. Our records do not show that a monthly membership fee was charged to Mr. [redacted]'s account. Please advise Mr. [redacted] that he may also fax or email me a copy of his statement reflecting this charge for review and reimbursement.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I have been repeatedly billed $16.99 for a service I did not sign up for called Shoppers Advantage. I have made multiple attempts to call and stop these payments and to have the charges reversed but have been unsuccessful.Desired Settlement: Refunding of all unauthorized charges and associated fees, currently totaling $68.96 as of 12/21/2013.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

After researching her concerns, we found that Ms. [redacted] was enrolled in both our Shoppers Advantage and Travelers Advantage services on August 8th, 2013, after being transferred to one of our representatives by [redacted]. Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. If Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of their trial periods, she would be charged the monthly membership fees. The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Travelers Advantage. As such, Ms. [redacted]’s Shoppers Advantage membership was canceled on December 23rd, 2013, and a full refund of $68.96 is being issued to her credit or debit card account. Ms. [redacted]’s Travelers Advantage membership was previously canceled on October 16th, 2013, and a refund of $16.99 was issued to her account as reimbursement of the monthly fee that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Thank you for your assistance.

Sincerely,

Review: when I purchased some DVD's from F.Y.E in December I enrolled in a 30 day free trial membership for FYE backStage Pass VP to get discount on purchases. I called in January to cancel and [redacted] encouraged me to keep for another month and said he was extending my membership for free until 2/25/14 and was sending me a $20 gift card that I was supposed to have already received and never did, which I still havent received. I called back on 2/24/14 to cancel and was informed by [redacted], a representative, that my trial expired on the 22nd and not the 25th as I was told and that they had already charged my credit/debit card account the $11.99 monthy fee. I asked her how she was able to charge my account when I never gave them billing info. She said they took it off one of my store receipts from a past purchase. They did this without my knowledge and consent. I asked her to reverse it and she said that they will but it could take up to the next 2 billing cycles to do this and refused to reverse or void the charge now. I asked to speak to her supervisor and was put through to a manager named [redacted]. She told me the same as [redacted] and that there's nothing they will do right now but agreed that I could take time from my job and go to my bank and disput the charge. I again voiced how upset and mad I was that they took my credit card information without my knowledge and she didn'd care.This can't be legal that they are taking customers credit card info from receipts without their knowledge and making charges againt them. Any help I could get from the Revdex.com would be helpful to myself and any other past or future customer that had this done to them or will have.Thank YouDesired Settlement: I would like my money back and for this company to be investiagted to see how many other fraudulent charges they may have charged people and stopped from doing this and for the public to be aware that this is happening so they may check their accounts for any unauthorized charges. Its a small amount so most people wouldn't notice if their balances were affected until they look at their statement charges.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her FYE Backstage Pass VIP membership, a service provided by Trilegiant Corporation.

By way of background, FYE Backstage Pass VIP is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in FYE Backstage Pass VIP. An individual member may join our services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. [redacted] enrolled on December 21st. 2013, by purchasing an FYE Backstage Pass VIP membership when shopping at an FYE store. We are mailing Ms. [redacted] a copy of her store receipt that details the billing terms and the conditions of the enrollment for her review.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in FYE Backstage Pass VIP. As such, Ms. [redacted]’s membership was cancelled on February 24th, 2014, and $11.99 will be issued to her credit or debit card account as reimbursement of the monthly fee that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted],I have reviewed the response made by the business in reference to complaint ID [redacted], I will wait to accept or deny thier response until I see what they are mailing . I remember signing up for the trial but I know they never told me about them taking my account number from a receipt as I would't have signed for that.

Sincerely,

Review: I was directed to Travelers Advantage after booking a flight. Upon calling I was told they would double the refund of $50 to $100. If I was to sign up as a member to Travelers Advantage. I spent several minutes talking to the representative asking questions about the refunds. I was told I would be receiving two separate checks for $50 each to cash and do with as I choose. I asked if there was anything else that needed to be done and was told no. I was told that I would receive them within days of receiving my membership package. I then received an email that was for mail-in rebate. There was the ability to send in for two $50 rebates for separate bookings which is far off from what I was informed and promised. I was mislead and lied to about the rebates and what needed done. I purposely spent more time with the representative to make sure that there was nothing else that needed done or no more connections to the refunds. This a blatant lie and scam type scenario to get people to sign up. I have since called and cancelled my membership and requested a refund of charges. But I worry how many others have been lied to and am very upset with the dishonest customer service with this company. I will be certain to make sure no other company I deal with has an affiliation with this company.Desired Settlement: I would like the promised refunds which was two checks worth $50 each with out having to send in a refund or having to book another flight to receive the second one promised. I would also like to be verified that the company has taken action to correct the falsehoods that are given by representatives of their company.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Travelers Advantage membership, a service provided by Trilegiant Corporation.

Our records indicate that Mr. [redacted] was enrolled in our Travelers Advantage service on May 13th, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in Travelers Advantage. The offer for joining Travelers Advantage was two $50 rebates for purchases from [redacted].

In order to avail himself of the promotional offer, Mr. [redacted] was required to return the rebate forms that were included in his membership kit or sent to the e-mail provided during the enrollment process along with his corresponding receipts of purchase. Upon receipt of the completed rebate forms and receipts, Mr. [redacted]’s rebate checks would have been delivered within 4-6 weeks.

We apologize if there was any misunderstanding concerning the terms of our offer. In order to uphold our high level of customer satisfaction, Mr. [redacted] may either e-mail [redacted] or fax (###-###-####) me his receipt for his recent [redacted] purchase, and I will have the $100 worth of rebates processed by our Claims department. Mr. [redacted] will not have to submit a receipt for a second purchase.

In addition, Mr. [redacted]’s Travelers Advantage membership was canceled on May 16th, 2014, and a refund for $1.00 is being issued to his credit or debit card account as reimbursement of the trial fee that he was charged.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I sent an email with a copy of the receipt to the email address and requested a confirmation email. I appreciate that they are sticking by the offer their representative made. I feel they need to train better cause as I said previously I went into detail with him over the rebate. I will not do business with this company and I will recommend that no one does. Thank you

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I went to an F.Y.E. store in [redacted] and bought some Cd's. At the checkout, this company offers you a "backstage VIP pass" that you can pay for every month that gives you a percentage off what you buy at the store. I never ended my account and F.Y.E. began charging my credit card 11.99 every month for over a year. I've tried emailing this company and calling customer service, but I have had no luck. The customer service line for the VIP pass seems to be disconnected, and the email I received showed me that this whole system seems to be a sham. You can't tell me that the program's customer service has been transitioning for six months. I am at the point of just turning this in as a scam. All I want to do is cancel the service and stop it from charging my credit card. This company provides you no opportunity to do this.Desired Settlement: I want the payment on my credit card to be stopped. It would be wonderful to receive a refund of the 70 dollars charged to me the last 6 months. However, I just want my card to stop being charged.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his FYE Backstage Pass VIP membership, a service provided by Trilegiant Corporation.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in FYE Backstage Pass VIP for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further. Mr. [redacted] can be assured that his FYE Backstage Pass VIP membership was canceled on July 10, 2014, and a refund of $71.94 will be issued to his credit card account.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I signed up for this service in October 2014 for a charge of $2.00. I had 30 days with which to cancel, after getting charged in November $16.99 I called and cancelled this service. I had no charges on my credit card for December 2014, January 2015, February 2015 and in March they charged me again. I did not catch this one. I had no charges in April, however they charged me again in March and 3 charges in May and one in June. When I called today 7/10/15, I was told I never cancelled it and had been charged for the last 8 months. I had a representative from my credit card company on the line with me and he confirmed that what I was saying was correct. The charges I told him he confirmed I was right. The company that was charging me would not refund me any of my money and told me she cancelled it today. I guess I will see in the following months.Desired Settlement: I would like for them to refund me, however I feel at least they should split it with me. The total charges I did not approve were for 5 payment many in the same month totaling $84.95, I would like to see at least half of that refunded to me. I feel it is partly my fault because I did not catch this in June when I received my May statement.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Ms. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on October 20, 2014, after making an online reservation and then responding to an offer to receive a rebate on her recent reservation by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms. [redacted]’s Great Fun membership was canceled on November 6, 2014, and she was not charged a monthly fee. Ms. [redacted]’s Shoppers Advantage membership was canceled on July 10, 2015, and refunds totaling $102.94 are being issued to her credit card account as full reimbursement of the fees that she was charged for the service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,[redacted]Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Thank you for your help in this matter, but I just checked my account and they have finally refunded me my money.

Sincerely,

Review: My wife and myself took this roadside assistance deal with autovance thinking it was a good deal and we was trying to cancel the agreement

So as this went on for three months with no help they kept trying to get us to take coupons and gas cards instead of a full refund we have not yet been able to speak to a supervisor to get our money back. The last day we talk to someone was on 8-29-13.and still no refund.Desired Settlement: We are seeking a full refund because we have used any of the services that this company offered.

Business

Response:

Thank you for your correspondence regarding [redacted]'s concerns with his AutoVantage Gold membership, a service provided by Trilegiant Corporation.

Please be assured that we make every effort to comply with a member's request to cancel their membership in AutoVantage Gold for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further.

We regret that Mr. [redacted]'s initial requests to cancel his AutoVantage Gold membership were not effectively processed. Mr. [redacted] can be assured that his membership was canceled on July 12th, 2013, and a refund totaling $74.95 is being issued to his checking account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: I was solicited on the phone with a company that promoted savings, coupons, and offers that would be sent in the mail to me. The spokesperson said, I would initially be charged $1, then a monthly fee, if I liked the offers they sent me. I never received anything in the mail, and they charged me $19.99 a month later, (I still have not received anything from them). I called and complained and they assured me my money would be refunded. The CEO is [redacted]. I would recommend your company investigate this company, for scamming people, because I am sure I am not the only person they have sold their "snake oil" to. Thank you for insuring that consumers are protected. :)

Product_Or_Service: Special Offers/CouponsDesired Settlement: DesiredSettlementID: No settlement requested - for

I am hoping I will get my money refunded.

Business

Response:

Thank you for your correspondence regarding [redacted]'s concerns with Great Fun, a service provided by Trilegiant Corporation.

By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Great Fun. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

We regret that Ms. [redacted] did not receive her membership kit in a timely manner. Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Ms. [redacted]'s membership was canceled on September 9th, 2013, and a refund of $20.99 will be issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I have contacted Traveler's Advantage twice to cancel their service. Each time that I have attempted to cancel, I have continued to be charged for the service. I have called a third time to cancel.Desired Settlement: DesiredSettlementID: Refund

I have not used any services offered by Traveler's Advantage, and because of their deceptive practices and repeated failures to cancel my account, I would like a refund of $16.99 per month for the last 22 months which I have been charged for the service, for a total of $373.78. I believe that this business should also be fined for their practices.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Travelers Advantage membership, a service provided by Trilegiant Corporation.

Review: My mother was automatically enrolled in the Shoppers Advantage program after making a purchase from a television home shopping program on December 18, 2009. According to one of the company's customer service representatives, she was enrolled in a one-month free trial membership after which time she neededed to cancel her membership to avoid being automatically enrolled in the program.This practice of forcing the consumer to opt out rather than opt in to a paid membership service is misleading at best and potentially deceptive especially to the elderly, who may not fully comprehend to what they are committing. I just learned of my mothers enrollment in the Shoppers Advantage program as she has recently become disabled and I am now overseeing her financial affairs. My mother has no knowledge of ever enrolling in Shoppers Advantage.I canceled the membership today by phone. When I requested a full refund of all payments made to date, I was told that a refund of two months payments was all that could be authorized by phone. At the direction of the customer service representative, I have submitted a written request that my mother receive a full refund of the balance of all membership fees paid by her to date.Desired Settlement: I am seeking a complete refund of all membership charges dating back to December 18, 2009.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with [redacted]’s Shoppers Advantage membership, a service provided by Trilegiant Corporation.

Review: Made a purchase at FYE online, there was an issue with my card, a rep called me and refused to let me correct the problem, I noticed my purchase was no longer on my bank statement and their online form said I had no purchases with them, only a week later they decided to bill me once again without my permission. I disputed it with my bank and got it resolved. Recently however I used that same credit/debit card at their [redacted] mall store, [redacted] on 9/30/2013, I was only buying a couple of dvds, the clerk didn't mention anything about their backstage pass. I continued to shop there paying in cash but yesterday I noticed in my online banking an unauthorized charge for the BSP VIP for FYE at $11.99, I have been in contact with my bank who wanted to charge me $35 just to get the $11.99 taken off and I've been in contact with FYE who keeps claiming I signed up for this. I'd like to see my signature because I didn't sign up for anything. They used my card without my permission for the second time within a year. I want my money back.Desired Settlement: I want my $11.99 back and I want to see that this doesn't happen to anyone else. This unfair business practice of billing someone's card without permission should be considered Fraud.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her FYE Backstage Pass VIP membership, a service provided by Trilegiant Corporation.

By way of background, FYE Backstage Pass VIP is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in FYE Backstage Pass VIP. An individual member may join our services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. [redacted] enrolled on September 29th, 2013, by purchasing an FYE Backstage Pass VIP membership when shopping at an FYE store. We are mailing Ms. [redacted] a copy of her store receipt that indicates her agreement to enroll in the service and also details the terms and conditions of the enrollment for her review.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in FYE Backstage Pass VIP. As such, Ms. [redacted]’s membership was canceled on November 18th, 2013, and a refund of $11.99 will be issued to her debit card account as reimbursement of the fee that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I signed up for Travelers Advantage through an ad I saw on a plane ticket. A month later I cancelled my subscription. One month after cancelling, I was charged $16.99 from what I thought was the same company. When I called to make sure my account was closed, they confirmed that it was, but that I had been charged from "Shoppers Advantage" and then connected me to them. "Shoppers Advantage" started the phone call telling me what my account number was. I never signed up to get any service from them and noticed they had been billing me for 2 months for their services which I had never even heard of. When I told them I never wanted this service and that I wanted a refund, he told me he couldn't give me a refund then proceeded to try to tell me all the "amazing" things I got to use with this last payment. I then told him not to try and sell me something after hijacking my bank account and signing me up for a service that I never even knew about. He then quickly told me I would be reimbursed within the next 3-7 days. He never did offer to reimburse me for the first months payment that I thought came from Travelers Advantage.Desired Settlement: I would like a refund for that first months payment to their service in the amount of $16.99.

Business

Response:

Thank you for [redacted]’s correspondence regarding her concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Ms. [redacted] was enrolled in our Travelers Advantage and Shoppers Advantage services on September 3rd, 2013, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Travelers Advantage and Shoppers Advantage, which our records indicate she accepted. The offer for joining Travelers Advantage was $50 worth of reservations rebates. The offer related to Shoppers Advantage was $20 in gas rebates. According to the terms of the agreements for the services, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.

Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Ms. [redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, Ms. [redacted]’s Travelers Advantage membership was canceled on October 15th, 2013, and a refund of $16.99 was issued to her debit card account. Ms. [redacted]’s Shoppers Advantage membership was canceled on November 18th, 2013, and an additional refund totaling $34.98 will be issued to her account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I called on June 7 2014 and canceled my subscription because they were suppose to give me a free 30 day trail after the packet arrived to my home and I activated it. Well the packet came May 24 and on june 6 they were taking money from my account. Well looked at my bank statement and realize they were still taking money from my account after I had already called and canceled. They were giving me the round around like they could not find my account.very unprofessionalDesired Settlement: I don't think they should be in business only thing they are trying to do is rob people for their money

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with services provided by [redacted].

By way of background, [redacted] is an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers.

After an initial investigation of our databases, we could not locate a membership for [redacted] with the information provided in her complaint. In order to complete a more thorough search, a service name or service account number (if known), any other related information (previous or other names, previous addresses) or a copy of [redacted] statement reflecting one of our charges is requested. [redacted] may either e-mail ([redacted]) or fax (###-###-####) the information to my attention for review and further investigation.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter will be resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

[redacted] this is the account number that they gave me when the money was removed from my card a second time when it should have already been cancelled

Review: [redacted] company will not allow me to cancel my membership although I am within the trial period. I tried to cancel on Aug. 1st and was instead bombarded with additional offers. Sales person would not provide confirmation of my cancellation.Desired Settlement: This company should be reprimanded for predatory practices and breach of agreement. I would like my membership cancelled.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by [redacted] Corporation.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in [redacted] for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further. [redacted] can be assured that her [redacted] membership was canceled on August 1, 2014, and she will not be charged a monthly fee for the service.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Review: When I purchased tickets with [redacted], I was presented with an opportunity for $25.00 off my flight purchase if I signed up with this savings club for $1.00, and that I would receive information in the mail within a couple weeks that would also include a cancellation #. I never received anything. After seeing the 2nd months bill on my credit card for 16.99, I called the number on my billing statement. After much arguing, the woman agreed to send me a gift card to cover the cost of my bill and that my membership would be cancelled. I have not received anything from them and my credit card continued to be charged. I eventually disputed the charges with my credit card company, probably waited too long.Desired Settlement: I would like a refund of all months charged.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership, a service provided by [redacted] Corporation.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in [redacted] for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further. [redacted] can be assured that his [redacted] membership was canceled on August 28, 2014, and a refund totaling $187.89 will be issued to his credit card account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: Soon after I booked my stay at a [redacted] in [redacted], I was contacted by a vendor calling them self Travellers Advantage club. They promised a $100.00 rebate on my two night stay if I authorized them to charge my debit card $1.00 to sign up for some rewards program that cost 18.99 monthly through automatic charges. I tried to call the company back to cancel but they wouldn't do it. They also erroneously charged my card twice for $1.00 each. Please, is there anything you can do to get me off this monthly charge for services I won't get?Desired Settlement: Refund me the 1.00 extra charge and guarantee my account cancellation with no future charges.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his Travelers Advantage membership, a service provided by Trilegiant Corporation. By way of background, Travelers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. After researching his concerns, we found that Mr. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on November 13, 2014, after being transferred to one of our representatives by [redacted]. The offer for joining Travelers Advantage was $100.00 in reservations rebates. The offer related to Shoppers Advantage was $40.00 in rebates for gas purchases. If Mr. [redacted] did not inform us that he wished to cancel the memberships by the end of the trial periods, he would be charged the monthly membership fees. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, Mr. [redacted]’s Travelers Advantage membership was canceled on November 20, 2014, and he will not be charged a monthly fee for the service. Mr. [redacted]’s Shoppers Advantage membership was canceled on November 21, 2014, and a refund of $1.00 is being issued to his credit card account as reimbursement of the trial fee that he was charged. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely, [redacted]

Review: In November, we were charged $29.99 twice by a company called [redacted]. They had offered my wife a free giftcard during a phone call, and she accepted. When she did, she was signed up for some kind of membership with this company. We didn't know we were going to be charged for this. We called the company and we were refunded the charges and told that our membership had been canceled. Later in November, we were charged $19.99 twice by a company called Great Fun. The charge showed up again (twice) in December. We called the number on our bank account, and they canceled the December charges and canceled our membership. We don't know where the $19.99 charges came from, but we assume it had something to do with the other deceitful company which was charging us against our will or knowledge. Great Fun said they couldn't reimburse the November charges because they had already canceled our account.Desired Settlement: We would like to reimbursed for the two charges of $19.99 for November. But more importantly, I would like to see this company stopped. It clearly is a scam and is bilking untold numbers of people for money they didn't earn.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with [redacted]’s Great Fun membership, a service provided by Trilegiant Corporation. By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on September 22, 2014. On that date, Ms. [redacted] was asked if she would like to learn about special offers when trying the services for trial periods. The offer for joining Great Fun was a $25 [redacted] gift card. The offer related to Shoppers Advantage was $40 in gas purchase rebates. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offers in the services. During the enrollments, Ms. [redacted] was provided with the terms of the memberships in Great Fun and Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling our toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms. [redacted]’s Great Fun membership was canceled on December 26, 2014, and a full refund totaling $40.98 is being issued to her debit card account. Ms. [redacted]’s Shoppers Advantage membership was also canceled on December 26, 2014, and an additional refund of $40.98 will be issued to her account as full reimbursement of the fees that she was charged for this service. We apologize for any inconvenience that Mr. and Ms. [redacted] may have experienced and hope that this matter has been resolved to their satisfaction. Sincerely, [redacted]Customer Relations

Review: I bought some shaving razors from a T. V. advertisement. T. L. G. Shopper, and [redacted] Budget Saver are the companies names taking money out of my account, on a regular basis, due to this one time purchase. All these fraudulent charges stem from my one time purchase from T. L. G. Shopper. They had a high pressure salesperson try to sell me magazines, and other services when I ordered the blades, I told them I only wanted the blades.

T. L. G. and [redacted] Budget Saver are paired up to scam people out of their money. [redacted] Budget took $29.95 out of my account on Aug. 7, 2015, they also took $1.00 on both July 9, and 10.

T. L. G. Shopper took $21.95 out of my account on September 14, and 25. They tried to take money out of my account on other occasions, but there were insufficient funds for them to do so.

I called T. L. G. Shopper and complained, first they told me that they could not stop taking money out of my account because I had agreed to join their clubs, which I did not do. I threatened to file a complaint with you and the Attorney General's office, they then promised to refund my money and stop taking money out of my account. I have investigated this both these companies on-line, and found out that both companies do this sort of thing often to many hapless consumers. Many report that even after they complain and get assurance from these companies that they will not take anymore money out of their accounts, they still take money out of their account anyway.

I called T. L. G. Shopper and talked to a Mr. Steve M[redacted] who promised to refund my money and stop taking money out of my account, but frankly, I do not believe or trust him. The phone number for T. L. G. Shopper is: -###-###-####*. Their address is: Trilegiant Corporation, [redacted], CT, [redacted].Desired Settlement: I want T. L. G. Shopper to refund all monies taken from my account, erase all my financial information from their records, contact all parties they gave my information to for the purpose of withdrawing money out of my account. I would also request a R.I.C.O charge be filed with the Attorney Generals Office, and the F. B. I.

I also want an apology from all of these scammers, and request that they all erase all of my financial information from their files.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation. By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that Mr. [redacted] was enrolled in Shoppers Advantage on July 9, 2015. Mr. [redacted] was asked if he would like to learn about a special offer for a $25.00 [redacted] gift card when trying the service for a trial period. Mr. [redacted] provided his first and last name, address, and billing information in order to accept the offer in the service. During the enrollment, Mr. [redacted] was provided with the terms of the membership in Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the program. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further. Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage. As such, Mr. [redacted]’s membership was canceled on September 25, 2015, and refunds totaling $44.90 are being issued to his debit card account as full reimbursement of the fees that he was charged for the service. In his complaint, Mr. [redacted] also references charges to his account by [redacted]. Trilegiant Corporation would not be associated with those charges, nor have we provided Mr. [redacted]’s information to any other parties for billing purposes. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely, Jason A[redacted]Customer Relations