Affinion Group, Inc.

Review: I rec'd a letter from Affinion Benefits Group stating I had an Accidental Death insurance policy from their company. The purpose of the letter was to identify a new insurance carrier, [redacted]).This was the first that I knew that such a policy existed. I never signed up for a policy, they had no beneficiary listed, I never authorized them to deduct the premium from my checking account. I requested a copy of the policy and the signed authorization and they would not or could not produce it. Without a copy of the policy and no beneficiary listed, my wife would have no knowledge of the policy and therefore would never be able to receive the benefit at my death. They have been deducting $3.00 each month from my checking account without my authorization.I had no need or interest in an accidental death policy since I had similar coverage through my employer.Desired Settlement: I would like a refund of the premium that was deducted from my checking account.A deduction $3.00 each month, was started in 2000 and has been ongoing until last month when I contacted my bank. A total of approximately $500 has been collected.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Pinnacle 50 membership, a service provided by Affinion Benefits Group, LLC (“ABG”). By way of background, ABG is the Plan Administrator for savings and protection programs offered to customers of participating financial institutions nationwide.

Our records indicate that Mr. [redacted] was enrolled in the Pinnacle 50 membership effective April 12th, 2000, through his participating financial institution, [redacted]. The Pinnacle 50 program provides various savings and protection benefits including hotel and car rental discounts and payment card protection. Also included as a benefit of the service is group Accidental Death Insurance.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in the Pinnacle 50 program for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership, and they will owe nothing further. Mr. [redacted] can be assured that his membership was canceled on October 24th, 2013, and a full refund will be issued to his checking account as reimbursement of the membership fees that he was charged.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I would like the business to provide the dollar amount of the reimbursement and the approximate timing that it will be credited to my checking account.

Sincerely,

Review: I bought a DVD in November 2012 at the FYE store in [redacted]. I said I did not wish to join the FYE Backstage Pass when asked. However, unauthorized charge of $11.99 per month to my credit card account since December 2012. Calls to their customer service number ###-###-#### did not resolve the issue.Desired Settlement: Would like to cancel and refund the membership fee since December 2012.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his FYE Backstage Pass VIP membership, a service provided by Trilegiant Corporation.

By way of background, FYE Backstage Pass VIP is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in FYE Backstage Pass VIP. An individual member may join our services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] enrolled on November 25th, 2012, by purchasing an FYE Backstage Pass VIP membership when shopping at an FYE store. We are mailing Mr. [redacted] a copy of his store receipt that indicates his agreement to enroll in the service and also details the terms and conditions of the enrollment for his review.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in FYE Backstage Pass VIP. As such, Mr. [redacted]’s membership was cancelled on January 6th, 2014, and a refund of $155.87 will be issued to his credit card account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I really appreciate your assistance to revolve the issue promptly.

I sincerely thank the FYE customer support did a wonderful job to revolve my issue. I have leaned at the local store where I purchased a DVD that there were a lot of similar complaints, and that involved with a particular sale associate, who tricked customers in to signing a membership agreement. Customers, including myself, thought they would just sign a sale receipt, not an agreement to a monthly membership.

Again, thank you very much for your help and support.

Sincerely,

Review: Apparently since September of 2008 I have unknowingly been charge $12 per month on my credit card for 'Reservation Rewards' by Webloyalty company. I do not recall and would not authorize a company to charge my credit card for this service, nor do I know where this service received my card information from. I also dont recall receiving information from this company as to what they are about or what I supposedly signed up for. I do not wish to be charged for any amount from Webloyalty and I do not wish to be part of their program.Desired Settlement: As to my account I have paid 67 months of $12 on my credit card to a total of $804. I wish to request a refund of those accounts. My credit card has recently been defrauded, so my card number was changed, so the refund would have to be issued with a check or other means. You may contact me for information or resolution. Thank you.

Business

Response:

This letter is a response to your correspondence regarding the complaint of Mr. [redacted].

Our records show that Mr. [redacted] completed an online transaction at www.[redacted] on August 14, 2008. After completing the transaction he was offered a free 30-day trial of our Reservation Rewards service and a $20 Cash Back Incentive for trying our service, which he accepted.

Mr. [redacted] accepted the trial membership offer for Reservation Rewards by entering the email address [redacted] twice and then clicking the “YES!” button on the page Immediately to the left of the “YES!” button are the “Offer and Billing Details.” The Offer and Billing Details set forth the terms of the offer, including the $12 monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card he used for his transaction with [redacted]. Immediately above the location on the offer page where Mr. [redacted] entered his email address twice and clicked “Yes” is the following statement:

“By entering my email address as my electronic signature and clicking YES, I have read and agree to the Offer and Billing Details and authorize [redacted] to securely transfer my name, address and credit or debit card information to Reservation Rewards for billing and benefit processing.”

Thus, by accepting the offer, Mr. [redacted] agreed that the Reservation Rewards $12 monthly membership fee would be billed to the credit or debit card used in connection with his transaction with [redacted]. Immediately after clicking the “YES!” button, Mr. [redacted] was taken to another screen welcoming him to the program. This page advised Mr. [redacted] that he had just joined Reservation Rewards. Within the next few minutes, Mr. [redacted] was sent an email from us including his membership kit and password and reminding him to use his $20 Cash Back Incentive.

On August 15, 2008, we sent Mr. [redacted] an email reminding him to use the benefits of his membership. On August 21, 2008, we sent Mr. [redacted] an email reminding him to use his $20 Cash Back Incentive. On September 1, 2008, we sent Mr. [redacted] an email to remind him that the free trial membership would conclude on September 13, 2008, and at that time, he would be billed the monthly membership fee. The email also included our toll-free telephone number if he wished to cancel, in which event, he would not be charged.

Mr. [redacted] was charged the first $12 monthly membership fee at the end of his free trial membership on September13, 2008. That same day, we sent Mr. [redacted] an email reminding him of the benefits of the membership. Mr. [redacted] was charged the monthly membership fee from September 2008 to March 2014. In addition, we continued to send emails to Mr. [redacted] on the following dates: October 13, 2008, November 12, 2008, December 12, 2008, January 14, 2009, February 10, 2009, March 12, 2009, April 11, 2009, May 11, 2009, June 10, 2009, July 10, 2009, August 9, 2009, September 8, 2009, October 12, 2009, November 7, 2009, December 7, 2009, January 6, 2010, February 5, 2010, March 7, 2010, April 6, 2010, May 6, 2010, June 5, 2010, July 5, 2010, August 4, 2010, September 2, 2010, October 2, 2010, November 1, 2010, December 1, 2010, December 31, 2010, January 30, 2011, March 1, 2011, March 31, 2011, April 30, 2011, May 30, 2010, June 29, 2011, July 29, 2011, August 28, 2011, September 27, 2011, October 27, 2011, November 26, 2011, December 26, 2011, January 25, 2012, February 24, 2012, March 25, 2012, April 24, 2012, May 24, 2012, June 23, 2012, July 23, 2012, August 22, 2012, September 21, 2012, October 22, 2012, November 21, 2012, December 21, 2012, January 20, 2013, February 19, 2013, March 21, 2013, April 20, 2013, May 20, 2013, June 19, 2013, July 19, 2013, August 18, 2013, September 17, 2013, October 17, 2013, November 16, 2013, December 16, 2013, January 15, 2014, February 14, 2014 and March 16, 2014, reminding him to use all the benefits of the Reservation Rewards service.

Mr. [redacted]’s Reservation Rewards membership was canceled on March 24, 2014 and (67) sixty-seven credits of $12 were issued to his account. These credits represent full reimbursement of membership fees that were billed to his account. If the credits do not successfully post to his account then a check will be issued to Mr. [redacted].

Reservation Rewards makes every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchase. For this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service). In addition, Reservation Rewards places its key offer details on the very same page as the “YES!” button rather than requiring a consumer to click through one or more links in order to find these details. Moreover, when a misunderstanding such as the one with Mr. [redacted] occurs, we are pleased to cancel a customer’s membership, as we have in this instance.

We believe we treated Mr. [redacted] in a fair and correct manner, and our records reflect that Mr. [redacted] took several affirmative steps to sign up for the Reservation Rewards service and received multiple communications from us, including a pre-billing notification, prior to the first charge on his credit or debit card. We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me.

Sincerely,

Manager, Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: On 3/26/14 I made a car reservation thru [redacted] on the internet in [redacted] for the period 4/23/14 to 4/27/14. I noticed a $50 rebate available if I enrolled in "Great Fun" for $1 for the first 30 days. In talking to the Great Fun representative I was assured that I could use the voucher when I paid for the rental on 4/27/14 and there were no other requirements.As of 4/14/14 I had received NO voucher and I called Great Fun inquiring as to why I had not received anything. I was told they sent an email on 4/11/14 but to date I have not received their email dated 4/11/14. After further discussion I was told that the voucher could not be used as partial payment but that I would have to pay the bill in full, fill out paperwork to Great Fun and THEN they would reimburse the $50. I was never told this from the beginning, and if I knew this I would have never signed up.The company is not truthful and the practice should be stopped.Please see if you can help.Desired Settlement: I would like my $1.00 refunded.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Great Fun membership, a service provided by Trilegiant Corporation.

Our records indicate that Mr. [redacted] was enrolled in our Great Fun service on March 25th, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in Great Fun. The offer for joining Great Fun was $100 in rebates for purchases from [redacted].

In order to avail himself of our promotional offer, Mr. [redacted] was required to return the rebate forms that were included in his membership kit or sent to the e-mail provided during the enrollment process along with his corresponding [redacted] receipts. Upon receipt of the completed rebate forms and receipts, Mr. [redacted] would have received his rebate checks within four to six weeks. We apologize for any misunderstanding concerning the terms of the offer.

We regret that Mr. [redacted] did not receive his rebate forms in a timely manner. In order to uphold our high level of customer satisfaction, Mr. [redacted] may either e-mail ([redacted]) or fax (###-###-####) me his receipts from [redacted], and I will have his rebates processed by our Claims department.

In addition, Mr. [redacted]’s Great Fun membership was canceled on April 14th, 2014, and a refund of $1.00 will be issued to his credit or debit card account as reimbursement of the trial fee that he was charged.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I bought a ticket to a [redacted] concert at the bottom of my order it said $20 rebate. I called the number listed and got a salesperson saying I could get 2 $20 rebates for signed up for Great Fun for only $1 for a 30 day trial period and that if I did not cancel within the 30 days I would be charged $16.99 per month. So I printed out the rebate form and a copy of my ticket receipt and mailed them in.(2 copies of each so I could get the 2 $20 rebates). The only requirement was to sign up for Great Fun and to make sure I mailed in my concert ticket receipt. Then I get my bank statement and see a $1 for some place called Shoppers Advantage which I never signed up for or was even told about. A couple of weeks after I mailed in both rebate forms I get a letter denying my rebate. It said it was because I didn't mail it in time or the receipt was unacceptable. I canceled the membership for both companies. There was nothing about a time limit on the rebate form. I sent an inquiry about rebate on 10/6/2014 the reference # is [redacted]. There are a lot of complaints about this company and Shopper Advantage as they work together.

Product_Or_Service: Rebate

Account_Number: Member #: [redacted]Desired Settlement: DesiredSettlementID: Refund

I want the 2 $20 rebates I was promised for just signing up and trying Great Fun.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Ms. [redacted] was enrolled in our Great Fun and Shoppers Advantage services on August 23, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted. The offer for joining Great Fun was two $20 [redacted] rebates to be used one per [redacted] purchase. The offer related to Shoppers Advantage was $20 worth of gas purchase rebates. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.

Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Ms. Warehime provided her date of birth to the representative confirming her authorization to enroll in both of the services.

In order to avail herself of our promotional offers, Ms. [redacted] was required to return the rebate forms that were included in her membership kits or sent to the e-mail provided during the enrollment process along with her corresponding receipts from different purchases. Upon receipt of the completed rebate forms and receipts, Ms. [redacted] rebate checks would have been delivered within 6-8 weeks.

In order to uphold our high level of customer satisfaction, we will have an additional $20 rebate approved for Ms. [redacted]. Ms. [redacted] can expect to receive her additional rebate check within the next fifteen to twenty business days.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms. [redacted] Great Fun membership was canceled on October 10, 2014, and she will not be charged a monthly fee for the service. Ms. [redacted] Shoppers Advantage membership was canceled on October 17, 2014, and a refund of $1.00 will be issued to her debit card account.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because: There was so much information sent that I had trouble figuring out what the bottom line was . As I said in a previous email they have sent a $ 20.00 check but I feel I have 1 more coming to me . If they are sending me another $20.00 check I will be happy I am added all my supporting documents showing that I did my part. I am sending a bank statement showing I made two separate purchases from [redacted] one 8/25/2014 and another one 9/2/2014 , my welcome letter starting membership on 8/25/2014 and the rebate form showing I was offered two $20 rebates.

Sincerely,

Business

Response:

Thank you for your correspondence regarding [redacted] additional concerns with her Great Fun membership.

According to our records, a second $20.00 rebate check was issued to [redacted] on November 5, 2014. Please ask [redacted] to contact me at ###-###-#### if she has not received this check by November 21, 2014.

We again apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Complaint # [redacted]

I just want to let you know I received another $20.00 check from Great Fun so I am satisfied with the outcome of this case. Thank you for your help I do not think I would have gotten my rebates from them if you had not been involved. Again thank you for your help

Review: I had purchased two plane tickets in the beginning of January of 2015 and my confirmation page told me to call a number to receive a $50 rebate. I called the number and it signed me up for the membership. They told me that I could call back and cancel at any time, even if it was just after I received the rebate in the two week period. I was charged $1 for the membership, then almost three weeks went by and I never even received the rebate. I called at the end of the month to cancel and they said I was good to go and I would not be charged. I didn't notice that they had charged me anyway on February 10th, until I was on my trip and looking at my account history, and noticed they charged me on March 13th. So they have taken a total of 34.98 from me when I never even got a rebate AND I cancelled before the first month was even over trying to prevent this.Desired Settlement: I want a full refund credited back to my account

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on December 30, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, [redacted] was presented with the option to enroll in both Travelers Advantage and Shoppers Advantage, which our records indicate she accepted. The offer for joining Travelers Advantage was two $50 rebates for purchases from [redacted]. The offer related to Shoppers Advantage was $20 in gas rebate purchases. According to the terms of the agreements for Travelers Advantage and Shoppers Advantage, if [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.In order to avail herself of our promotional offers, [redacted] was required to return the rebate forms that were included in her membership kits or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase. Please ask [redacted] to check her inbox, deleted and bulk e-mail for the link to the rebate forms. We have also requested for the rebate coupons to be resent to the mailing address with which [redacted] enrolled. We ask that members allow 7 to 10 business days for delivery. Upon receipt of the completed rebate forms and receipts, [redacted]’s rebate checks would be delivered within 4-6 weeks. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, [redacted]’s Travelers Advantage membership was canceled on March 16, 2015, and a refund of $34.98 will be issued to her credit or debit card account. [redacted]’s Shoppers Advantage membership was canceled on January 21, 2015, and she was not charged a monthly fee for the service. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,[redacted]

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted]. I never recieved any emails from them or anything in the mail. It also was not clear that I was signed up for two different memberships. However, I am no longer worried about the rebate offers as long as I receive the refund and no further charges. I am satisfied.

Review: This complaint has to do with more than a refund/exchange. This company should be charged for using a "bait & switch" method of sales. I signed up for Shopper's Advantage, who offered me a membership for (2) savings clubs, and although I spoke to one (1) salesperson for both programs, when I canceled the membership, I was still charged, because I was told, "they are two separate marketing companies". BUT, I ONLY SPOKE TO ONE PERSON FOR BOTH MEMBERSHIPS! So, why weren't both memberships canceled at the same time? Both withdrawals were made on the exact same day, when I signed up, but both cancellations aren't stopped on the same day. Seriously?!!Desired Settlement: I was charged an overdraft fee, after my membership should have been canceled; therefore, I would like for this company to send payment to my bank, or credit my debit card for the fee.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Ms. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on August 15, 2015, after making a reservation from Dollar and then responding to an offer to receive a rebate on her recent reservation by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted. The offer for joining Great Fun was a $50.00 rebate for a reservation from Dollar. The offer related to Shoppers Advantage was $20.00 in gas purchase rebates. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees. A separate toll-free phone number for each service was provided to Ms. [redacted] at the time of the enrollments. Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Great Fun and Shoppers Advantage for any reason. As such, Ms. [redacted]’s Great Fun membership was canceled on September 26, 2015, and a refund of $16.99 is being issued to her debit card account as reimbursement of the monthly fee that she was charged. Ms. [redacted]’s Shoppers Advantage membership was canceled on September 20, 2015, and she was not charged a monthly fee for this service. Ms. [redacted] also may either e-mail ([redacted]) or fax (###-###-####) her bank statement depicting any fees or charges that she incurred as a result of the Great Fun service billing to my attention for review and possible reimbursement. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,Jason A[redacted]Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I have been a member of a service this company provides that protects the consumer in the event credit cards are lost of stolen. I register my cards with the company, they give me contact information if I have a claim, and they bill me once a year. I have been a member of this service for more than 30 years. I have never filed a claim. I received a letter informing me that my membership is being canceled. No explanation is given. When I call the phone number on the letter, the representative told me that it was a "business decision" to cancel my membership. I was given no explanation and the representative would not offer reinstatement into the program.Desired Settlement: I would like to be reinstated in this program, and they are telling me that is not an option. I am simply canceled - no explanation. I would like to continue my membership in this program or be offered an optional program that provides the same service at a similar cost. Since I am being canceled for no reason, I would like to have my membership fees reimbursed from the year I joined the membership until my cancelation this month. This company has taken my renewal fees over 30 years, and I have never filed a claim.

Business

Response:

Thank you for your correspondence regarding [redacted]’ concerns with her Hot-Line membership, a service provided by Trilegiant Corporation.

We are canceling Ms. [redacted]’ Hot-Line membership as our service is no longer being offered by her financial institution. We apologize for any inconvenience that this may cause. Please be advised that Ms. [redacted] may enroll in another membership independent of her financial institution. If Ms. [redacted] would like to enroll in another membership, we ask that she please do an internet search for the service in which she is interested.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Hot-Line. As such, a refund of $419.50 will be issued to Ms. [redacted]. We ask that Ms. [redacted] allow fifteen to twenty business days to receive her refund check.

We again apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Jason A[redacted]

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Review: Review: I first signed for the promotional service on 3/30/15 when I was buying an air ticket at [redacted] Airlines. While I was on the website, a promotional ad from TLG SHOPPER (Shopper's Advantage) popped up and offered me a 30 day free trial. I checked out the service online and found that it wasn't the type of service that I would use or need. The promotional was that I would try out the service for 30 days for $1. They promised to send me a mail with information but I never received anything. So, I called just after 2-3 weeks to cancel the service and they confirmed my cancellation and promised to send me a confirmation in mail (which I got but accidentally threw out since I thought that they would actually stop my service). But, it turns out that they had been charging my account ever since 4th of May,2015 monthly (withdrawing $16.99 per month). I do not and never use their services. I was really shocked to recognize that they withdrawn money every month for nothing. It's been 8 payments total so far. Total of $135.92.Desired Settlement: Firstly, I want them to stop withdrawing money from my account. Secondly, delete my name and account from their database. Thirdly, I want to be refunded in the amount of $135.92.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on March 27, 2015, after making a purchase from [redacted] Airlines and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted. The offer for joining Great Fun was two (2) $50.00 rebates for purchases from [redacted] Airlines. The offer related to Shoppers Advantage was $20.00 in gas purchase rebates. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees. A separate phone number to call to cancel each service was provided during the enrollment process.Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Great Fun and Shoppers Advantage for any reason. As such, Mr. [redacted]’s Great Fun membership was canceled on April 14, 2015, and he was not charged a monthly fee. Mr. [redacted]’s Shoppers Advantage membership was canceled on December 28, 2015, and refunds totaling $136.92 will be issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Jason An[redacted]

Customer Relations

Consumer

Response:

I received a full refund.

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Sincerely,

Review: I was called by a telemarketer representing TLG Great Fun and TLG Shopper's Advantage. I was sent some information regarding a membership and was charged $1. I was told that cancelation information would be in the information they sent me. I received one packet, I canceled my membership immediately upon receipt of the packet. They refund a charge. I now have two more charges from two different companies show up on my account this month. I have since canceled those as well and am awaiting a refund. I am told that TLG is the parent to more than 40 companies and depending on how many this telemarketer signed me up for, I will have to cancel each one individually. This seems like a huge scam and they made me ask 4 times before they agreed to cancel.

Desired Settlement: DesiredSettlementID: Other (requires explanation)

At this time, assuming all of my money is refunded, I don't require any further settlement. I believe that this company is engaging in dishonest and bait and switch type behavior and hope they are punished for it soon. If I don't receive my refund or if I continue to be charged for this "service" I will be asking the Revdex.com to step in.

Business

Response:

Business Response /* (1000, 5, 2013/06/04) */

Thank you for your correspondence regarding [redacted]'s concerns with Great Fun and Shoppers Advantage, services provided by Trilegiant Corporation.

By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Great Fun and Shoppers Advantage. An individual member may join the services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Mr. [redacted] was enrolled in both Great Fun and Shoppers Advantage on April 11th, 2013. On that date, Mr. [redacted] was asked if he would like to learn about a special offer when trying the services for a trial period. The offer for joining Great Fun was $40 worth of Visa gift cards. The offer related to Shoppers Advantage was a $25 American Express gift check. Mr. [redacted] provided his first and last name, address, and billing information in order to accept the offers in the services.

Mr. [redacted] was also provided with the terms of the memberships in the services. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Mr. [redacted]'s Great Fun membership was canceled on June 3rd, 2013, and a refund of $19.99 will be issued to his credit or debit card account. Mr. [redacted]'s Shoppers Advantage membership was also canceled on June 3rd, 2013, and an additional refund of $21.95 will be issued to his account for this service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: After cancelling a "free" coupon card from Great Fun prior to the incredibly small printed date about a monthly fee, I was given a cancellation code. However, I was later informed that there was an additional service that the representative "didn't have access to" according to the supervisor, [redacted], which continued to debit my checking account a monthly fee of $16.99. [redacted] assured me that there are no other services on the account. We'll see with next month's bank statement.

Desired Settlement: DesiredSettlementID: No settlement requested - for

Supervisor claims that a refund will be issued within 7-10 business days. Poor business practice, sneaky and deceitful.

Business

Response:

Business Response /* (1000, 5, 2013/06/20) */

Thank you for your correspondence regarding [redacted]'s concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Great Fun and Shoppers Advantage. An individual member may join the services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the times of the billings along with the names of the services to identify the charges.

After researching his concerns, we found that Mr. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on March 21st, 2013, after being transferred to one of our representatives by [redacted]. Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. If Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the monthly membership fees. The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Mr. [redacted]'s Great Fun membership was canceled on April 17th, 2013, during his trial period, and he was not charged a monthly fee. Mr. [redacted]'s Shoppers Advantage membership was canceled on June 19th, 2013, and a refund of $34.98 will be issued to his debit card account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: I keep getting charged for something I have never signed up for. In sick of it! I have contacted this company before and made them refund my money wich they basicly stole from me without my permission. Now they have started taking money from my bank account without my permission again!!!

Desired Settlement: DesiredSettlementID: Refund

I want every penny stolen from me from this company refunded. Im going back through bank records now to see how much they have stolen!!

Business

Response:

Business Response /* (1000, 5, 2013/07/03) */

Thank you for your correspondence regarding [redacted]'s concerns with services provided by Trilegiant Corporation.

After an initial investigation of our databases, we could not locate a membership for Mr. [redacted] with the information provided in the complaint. In order to complete a more thorough search, a service name, service account number (if known), any other related information (previous address or name) or a copy of Mr. [redacted]'s statement reflecting the charge is requested. Mr. [redacted] can either e-mail ([redacted].com) or fax: (XXX-XXX-XXXX) the information to my attention for review and further investigation.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter will be resolved to his satisfaction.

Sincerely,

Customer Relations

Business Response /* (-10, 7, 2013/07/03) */

We have verified that Mr. [redacted] is a member of our Identity Theft Protection service. Please ask Mr. [redacted] to confirm if this is the membership to which he refers to in his complaint.

Again, we apologize for any inconvenience that Mr. [redacted] has experienced.

Sincerely,

Customer Relations

Review: I called to cancel in time frame, still be charged after providing cancellation number they say doesnt exist.

I was entered into this program and called within the allowed time frame to cancel. I saw the charge and called to dispute it. Then saw I had been being charged monthly the same charge. When I called with the credit card to dispute the charge they said this was the first time I had called. I provided the cancellation number which they said does not exist. They are a scam!!!! Even when you cancel they still charge you $16.99 monthly. They should be shut down.Desired Settlement: I would like to seek a refund however, I am sure the attorney fees will outweigh the stress of trying to get these charges back. Even after cancelling and still being charged. What they are doing is immoral and unethical!

Business

Response:

Thank you for [redacted]’s correspondence regarding her concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Ms. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on April 19th, 2013, after making a purchase from Live Nation and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms. [redacted] did not inform us that she wished to cancel her memberships at the end of the trial periods, she would be charged the current monthly membership fees.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms. [redacted]’s Great Fun membership was canceled on May 16th, 2013, during the trial period, and she was not charged a monthly fee for the service. Ms. [redacted]’s Shoppers Advantage membership was canceled on November 4th, 2013, and a full refund of $102.94 will be issued to her credit card account.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: My Credit Union [redacted] offers AD&D insurance free of charge for $3,000. Today, I get a letter in the mail from [redacted] (Insurance Carrier) and their Administrator "Affinion Benefit Group" which they have a contract with to service insurance. The letter states that I've applied for a $300,000 insurance policy which I NEVER DID. I only wanted the free coverage from my Credit Union. And now this company is debiting my account without my permission. I will be contacting my Credit Union in regards to this and will be filing a dispute in accordance to Regulation E. I want to let consumers know what this company is doing.Finally, I have been doing research about this company and there has been many complaints and I dont want anyone getting ripped-off by this company.http://www.ripoffreport.com/r/Affinion-Benefits-Group-LLC/internet/Affin...⇄ I hope these [redacted] go out of business and get what they deserve.sincerely,[redacted]

Product_Or_Service: Insurance Coverage

Order_Number:[redacted]Account_Number:[redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I just want them to cancel the account that I never signed up for and most importantly to NOT debit my savings account.

Business

Response:

VIA ONLINE SUBMISSION

Revdex.com Case #: [redacted]

Dear Madam or Sir:

This is in response to above referenced complaint.

As the nature of this complaint pertains to insurance, due to privacy we are unable to respond via this website. Please be assured our response was mailed directly to the complainant on November 12, 2013.

Thank you for your understanding regarding this matter.

Sincerely,

Affinion Benefits Group, LLC

Third Party Administrator

Review: I am receiving unauthorized withdrawals from my account from Trilegiant. I have not agreed to any of there services or have I ever even know about them until I saw their transaction in my bank statement.Desired Settlement: They have charged me 43.99 since as far back as October 2013.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with [redacted]’s Shoppers Advantage and Great Fun memberships, services provided by Trilegiant Corporation.

By way of background, Shoppers Advantage and Great Fun are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the services. An individual member may join Shoppers Advantage and Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Ms. [redacted] was enrolled in Shoppers Advantage and Great Fun on October 15th, 2013. On that day, she was asked if she would like to learn about a special offer when trying the services for trial periods. The offer for trying Shoppers Advantage was a $25 [redacted] gift check. The offer related to Great Fun was $40 in Visa gift cards. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offers in the services.

During the enrollments, Ms. [redacted] was provided with the terms of the memberships in Shoppers Advantage and Great Fun. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling our toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun. As such, Ms. [redacted]’s Shoppers Advantage membership was canceled on March 10th, 2014, and a full refund of $33.00 will be issued to the debit card account that was charged. Ms. [redacted]’s Great Fun membership was also canceled on March 10th, 2014, and an additional refund of $60.97 will be issued to her account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Mr. and Ms. [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.

Sincerely,

Customer Relations

Review: We have been charged 12.99 per month through [redacted] for identify theft protection. This charge was identity theft protection for a person who has been deceased for over a year. We have made multiple attempts to close this account and have been told it was canceled, but, continue to get billed. We were asked at one point to provide a death certificate to prove the person was deceased. They would not allow the widow whose name is on the account cancel the billing. They insisted on receiving a death certificate. The bank wrote a letter requesting cancellation and sent the death certificate, however, they continue to bill us and seem to loose all information related to death certificate and request to cancel. How do we get our money back that will to provide identity theft protection to a deceased person and has been requested to cancel by his widow multiple times???? Why can't we cancel - only answer is - they are fraudulent, as they many consumer reviews about Affinion Group state. Please help us!!!Desired Settlement: We want two things. Number one to be reimbursed for all charges to the deceased person. Number two to cancel this billing and never hear from this company ever again.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with [redacted]’s Identity Theft Protection membership, a service provided by Trilegiant Corporation.

Please be assured that we make every effort to comply with a request to cancel a membership in Identity Theft Protection for any reason. Ms. [redacted] can be assured that Mr. [redacted]’s Identity Theft Protection membership was canceled on July 1, 2014. We also received the documentation that was requested, and refunds totaling $272.79 are being issued to the credit or debit card account that was charged.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I wish to report [redacted] program provided by Affinion Benefits, [redacted]. The letter mentioned identity theft insurance and a savers club.I recently received in the mail a letter saying my current [redacted] will be automatically renewed at $5/month unless they received a call from me or visit them online. I did not recognize the program and was completely unaware of any existing relationship. I therefore called [redacted] and talked to a representative who readily cancelled the monthly charge. My complaint is that we'd been charged $5/month since 2008 when we had cashed a check we received from [redacted] by mail. The representative, when asked, said that apparently we'd cashing a check sent to us in 2008 by [redacted]. The representative said that by cashing the check we'd agreed to sign up for this program, a practice that I hold to be quite deceptive.Desired Settlement: I would suggest that the [redacted] program refund all our payments to date, likely totally $300 or more. We certainly never intended to sign up for any program when we simply cashed a check we received in the mail.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership, a service provided by Affinion Benefits Group, LLC.

We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in [redacted]. An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card or checking account statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that [redacted] was enrolled in the [redacted] service after receiving a solicitation which was mailed to select [redacted] customers. A consumer who received the solicitation was invited to cash a check for $5.00 to activate their [redacted] membership. If the check was cashed, the consumer would have received the membership free for a trial period. Trial members could cancel at anytime within the trial period by simply calling a toll-free number which was listed on the membership materials and owe nothing. Otherwise, their membership continued and the monthly/annual membership fee was charged to their checking account.

The solicitation piece fully disclosed the terms of the offer. The front and back of the check clearly stated that cashing the check activated the [redacted] membership. Furthermore, the letter that enclosed the check also stated, on the front and the back, that cashing or depositing the check automatically enrolled the consumer in the service.

Our records indicate that [redacted] was enrolled in [redacted] on August 4, 2008, after he cashed the check for $5.00. We are mailing a copy of the check to [redacted] for his reference.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted]. As such, [redacted]’s membership was canceled on August 11, 2014, and refunds totaling $355.00 will be issued to his checking account as full reimbursement of the fees that he was charged for the service.

We have also have taken immediate steps to remove [redacted]’s name and address from our future mailing lists. However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to complete.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: I signed up with Great Fun via a pop up on [redacted] they said I could enjoy discounts from various stores and a $60 reward card on top of signing up for another shopper deal which also was suppose to give me a reward, I received the two $1 charges for both subscriptions but never received a email with my account number I contacted them direct via their website with no responseDesired Settlement: $60 rewards card for greatfun

$30 rewards card for shopper

account info sent to email

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. Our records indicate that Mr. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on November 28, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in Great Fun and Shoppers Advantage, which our records indicate he accepted. The offer for joining Great Fun was $60 in rebates for purchases from [redacted]. The offer related to Shoppers Advantage was $20 worth of rebates to be used toward gas purchases. In order to avail himself of the promotional offers, Mr. [redacted] was required to return the rebate forms that were included in his membership kits or sent to the e-mail provided during the enrollment process along with his corresponding receipts of purchase. Upon receipt of the completed rebate forms and receipts, Mr. [redacted]’s rebate checks would have been delivered within 4-6 weeks. We regret that Mr. [redacted] did not receive the rebate forms that were e-mailed to him. In order to uphold our high level of customer satisfaction. Mr. [redacted] may either e-mail ([redacted]) or fax (###-###-####) his receipts to my attention, and I will have his rebates processed by our Claims department. Mr. [redacted]’s Great Fun and Shoppers Advantage memberships are currently active. Please ask Mr. [redacted] to contact us if he would like to have his memberships canceled or if he has any further questions. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely, [redacted]Customer Relations

Review: I have made airline reservations on October 29 2014. I had an advertisement pop on the screen saying I would save 50$ of the ticket. I called the toll free number when they answered, the lady got my information and credit card information she did say they will send out a 50$ gift card to my home, then she set up for another program it was the shoppers advantage service too the same thing I was going to get 50$. Needless to say I have not received neither 1 of the 2 50$ gift cards. They did give a 30 day trial on both services, it did take an act of congress to cancel both of them. I just want them to be held accountable for their actions and want the gift cards. here is the number for the shoppers advantage its ###-###-####.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want the 2 50 dollar gift cards that was supposed to be sent to me for signing up for this companies two services. It should have been sent out already and should not take six weeks or more to get. Also these 2 companies should not be shoving other products or forcing them to keep their services.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Mr. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on October 29, 2014, after making a reservation with [redacted] Airlines and then responding to an offer to receive a rebate on his recent reservation by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in both Travelers Advantage and Shoppers Advantage. The offer for joining Travelers Advantage was $100 worth of rebates for reservations from [redacted] Airlines. The offer related to Shoppers Advantage was $20 in rebates for gas purchases. In order to avail himself of our promotional offers, Mr. [redacted] was required to return the rebate forms that were included in his membership kits or sent to the e-mail provided during the enrollment process along with his corresponding receipts of purchase. Upon receipt of the completed rebate forms and receipts, Mr. [redacted]’s rebate checks would have been delivered within 4-6 weeks.We regret that that Mr. [redacted] did not receive his rebate forms in a timely manner. In order to uphold our high level of customer satisfaction, Mr. [redacted] may either e-mail ([redacted]) or fax (###-###-####) his receipts to my attention, and I will have his rebates processed by our Claims department. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, Mr. [redacted]’s Travelers Advantage and Shoppers Advantage memberships were both canceled on November 25, 2014, and he will not be charged a monthly fee for either service. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely,[redacted]Customer Relations

Review: Apparently, when you Shop On-Line for certain products there is a "Survey" after in which you can "Opt-In" for this Shoppers Advantage Company which is some type of On-Line Store and they Charge You a $16.99 Fee. My understanding is that they get your Credit Card / Debit Card Info from the site (another company) that you are purchasing from On-Line then keep the info and bill you without your authorization. . . The big Issue is that I don't remember signing up. They bait you with coupon offers they are supposed to send you, and when I called the first time to cancel it didn't happen and I was billed a second time. . .This time I called my bank and they informed me that because the debit is less than $25 that they can "fight" it but I might not see that money?? I called Shoppers Advantage again and asked them to cancel, received a Cancellation Confirmation Number and when I asked them if they could reverse this new charge I was told that I wasn't entitled to a refund due to the terms. . .UGHDesired Settlement: I would just like the $16.99 they debited my Checking Account for back.

Business

Response:

Thank you for your correspondence regarding[redacted] concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation. By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that [redacted] was enrolled in both our Shoppers Advantage and Great Fun services on November 8, 2014, after making a purchase from TicketNetwork and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, [redacted] was presented with the option to enroll in Shoppers Advantage and Great Fun, which our records indicate he accepted. According to the terms of the agreements for the services, if [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.Shoppers Advantage and Great Fun go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that [redacted] provided his date of birth to the representative confirming his authorization to enroll in the services. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun. As such, [redacted] Shoppers Advantage membership was canceled on February 17, 2015, and a refund of $16.99 will be issued to his debit card account. [redacted] Great Fun membership was canceled on December 1, 2014, and he was not charged a monthly fee for the service. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely,[redacted]Customer Relations