Affinion Group, Inc.

Review: Apparently, when you Shop On-Line for certain products there is a "Survey" after in which you can "Opt-In" for this Shoppers Advantage Company which is some type of On-Line Store and they Charge You a $16.99 Fee. My understanding is that they get your Credit Card / Debit Card Info from the site (another company) that you are purchasing from On-Line then keep the info and bill you without your authorization. . . The big Issue is that I don't remember signing up. They bait you with coupon offers they are supposed to send you, and when I called the first time to cancel it didn't happen and I was billed a second time. . .This time I called my bank and they informed me that because the debit is less than $25 that they can "fight" it but I might not see that money?? I called Shoppers Advantage again and asked them to cancel, received a Cancellation Confirmation Number and when I asked them if they could reverse this new charge I was told that I wasn't entitled to a refund due to the terms. . .UGHDesired Settlement: I would just like the $16.99 they debited my Checking Account for back.

Business

Response:

Thank you for your correspondence regarding[redacted] concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation. By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that [redacted] was enrolled in both our Shoppers Advantage and Great Fun services on November 8, 2014, after making a purchase from TicketNetwork and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, [redacted] was presented with the option to enroll in Shoppers Advantage and Great Fun, which our records indicate he accepted. According to the terms of the agreements for the services, if [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.Shoppers Advantage and Great Fun go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that [redacted] provided his date of birth to the representative confirming his authorization to enroll in the services. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun. As such, [redacted] Shoppers Advantage membership was canceled on February 17, 2015, and a refund of $16.99 will be issued to his debit card account. [redacted] Great Fun membership was canceled on December 1, 2014, and he was not charged a monthly fee for the service. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely,[redacted]Customer Relations

Review: After cancelling a "free" coupon card from Great Fun prior to the incredibly small printed date about a monthly fee, I was given a cancellation code. However, I was later informed that there was an additional service that the representative "didn't have access to" according to the supervisor, [redacted], which continued to debit my checking account a monthly fee of $16.99. [redacted] assured me that there are no other services on the account. We'll see with next month's bank statement.

Desired Settlement: DesiredSettlementID: No settlement requested - for

Supervisor claims that a refund will be issued within 7-10 business days. Poor business practice, sneaky and deceitful.

Business

Response:

Business Response /* (1000, 5, 2013/06/20) */

Thank you for your correspondence regarding [redacted]'s concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Great Fun and Shoppers Advantage. An individual member may join the services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the times of the billings along with the names of the services to identify the charges.

After researching his concerns, we found that Mr. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on March 21st, 2013, after being transferred to one of our representatives by [redacted]. Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. If Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the monthly membership fees. The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Mr. [redacted]'s Great Fun membership was canceled on April 17th, 2013, during his trial period, and he was not charged a monthly fee. Mr. [redacted]'s Shoppers Advantage membership was canceled on June 19th, 2013, and a refund of $34.98 will be issued to his debit card account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: SCAM!!!! Avoid GreatFun, Shoppers Advanatge and [redacted].Company charged my credit card for 10 months, with no service. We cancelled 2 weeks in, but they signed me up for 2 services and only cancelled 1.

Desired Settlement: DesiredSettlementID: Refund

Refund all 10 months.

Business

Response:

Business Response /* (1000, 5, 2013/05/13) */

Thank you for your correspondence regarding [redacted]'s concerns with [redacted]'s Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Great Fun and Shoppers Advantage. An individual member may join the services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Ms. [redacted] was enrolled in our Great Fun and Shoppers Advantage services on May 24, 2012, after making a purchase from [redacted], and then responding to an offer to receive a $20 rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, she was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.

Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Ms. [redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms. [redacted]'s Great Fun membership was canceled on August 10, 2012, and a refund of $16.99 was issued to her credit card account. Ms. [redacted]'s Shoppers Advantage membership was canceled on May 9th, 2013, and credits totaling $170.90 are being issued to her account as a full refund of the fees that she was charged for this service.

We apologize for any inconvenience that Mr. and Ms. [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.

Sincerely,

Customer Relations

Review: I was told by this company that my husband agreed to a trial of their WatchGuard service on our [redacted] credit card. My husband doesn't even do bill or anything of this nature. But I went along with it becasue they said the trail was only $1.00 for 30 days. So I checked my statments in May, June and July of 2011 and the only charge was $1.00. And there was no charge in August or September this charge showed up on the October bill? So I though this was the end of it. It is my fault as to not inspecting my statements sooner but now I have found out that they started charging my credit card on August of 2011 and continue to charge it until I called again this month. I have reqeusted copies of statements from [redacted] and have them in my possession. If I get no results from them on a full refund what do I need to do? They are vey cleaver in not charging one one months bill and then charge 2 months bill on one bill.

Desired Settlement: DesiredSettlementID: Refund

I would like a full refund of the amount they have charged my account from August 2011 through March 2013. Each month a charge was added for $8.95. The total amount is $170.05. I would also agree to a credit to my Exxon card in that amount. If any other charges occur in the future or I have to hire a lawyer I want these charges covered also.

Business

Response:

Business Response /* (1000, 5, 2013/04/24) */

Thank you for your correspondence regarding [redacted]'s concerns with [redacted]'s WatchGuard Preferred membership, a service provided by Trilegiant Corporation.

By way of background, WatchGuard Preferred is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in WatchGuard Preferred. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] was contacted by one of our telemarketing representatives on May 18th, 2011, and our WatchGuard Preferred service was described to him. When Mr. [redacted] expressed an interest in joining the service, he was informed that they would be given a trial period in which to take advantage of the service. He agreed that the membership fee would be billed to his credit card if he did not notify us at the end of the trial period that he wished to discontinue the use of the service. Mr. [redacted] was informed at the time of enrollment that this membership would automatically be renewed until canceled.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in WatchGuard Preferred. As such, Mr. [redacted]'s membership was canceled on April 3rd, 2013, and a full refund of $188.95 will be issued to his credit card account.

We apologize for any inconvenience that Mr. and Mrs. [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.

Sincerely,

Customer Relations

Review: I began receiving charges on my checking account for 16.99 each month - thinking the charge was something else, I ignored it for a couple of months - I do not know who travelers advantage or how I might have agreed to membership and monthly billing - I don't believe I have an ID or password for this membership and I receive no communication or promotional information from them by e-mail or regular mail - I have sent messages to customer service via their website andrequested that the membership be cancelled - I am also notifying my bank not to accept any future charges from this company.I noticed a number of complaints on the Revdex.com site from others who have had the same experience - their website shows a [redacted] for the business - the address I gave in this complaint is the address to cancel membership for the companyDesired Settlement: DesiredSettlementID: Refund

I want this membershiop cancelled and the May charge refunded and a complaint added to the Revdex.com website for this company

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Travelers Advantage membership, a service provided by Trilegiant Corporation.

By way of background, Travelers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Travelers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] was enrolled in our Travelers Advantage service on October 28th, 2013, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in Travelers Advantage, which our records indicate he accepted. According to the terms of the agreement for the service, if Mr. [redacted] did not inform us that he wished to cancel the membership at the end of the trial period, he would be charged the current monthly membership fee.

Travelers Advantage goes to great lengths in order to ensure that an authorized person agrees to the membership. Our records indicate that Mr. [redacted] provided his date of birth to the representative confirming his authorization to enroll in the service.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Travelers Advantage. As such, Mr. [redacted]’s membership was canceled on May 13th, 2014, and a refund of $102.94 will be issued to his debit card account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: this company has continue to refuse to give me back my overpayment money, I have been trying to get my money back from them for 3)months in which they constant gives me the run-around, and keep finding dumb things to not pay me back. i've sent them my bank account statements of both banks, faxes has been sent as well, to them and to their hartford company in which my accident insurance is insured throught.and have spoken with the hartford group who imformed me that they did not deny my refund, that it was the affinion group that denied my refund to me. as I said they all keeps lieing about each other. I want them to refund back to me money that was taking out of my [redacted] ACCOUNT WHERE Affinion Group was the ones taking money out of my account along with overdratfs charges that I had to pay too. total account $417.50, I need my money, I can't afford to pay 2 to 3 times for 1 month premium. I would pay my [redacted] throught my [redacted], and they would take this money and get more money from [redacted] ACCOUNT AS WELL. PLEASE HELP ME WITH THIS URGENT MATTER, IT'S WELL OVER DUE.

Product_Or_Service: FOR YEARS XXXX-XXXX

Account_Number: ID#XXXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

REFUND SENT TO ME BY CHECK.........

Business

Response:

Business Response /* (1000, 5, 2013/04/25) */

April 25, 2013

Revdex.com

RE: Case#: XXXXXXXX

Dear Madam or Sir:

This correspondence is in regard to the aforementioned complaint case referenced above.

As this matter pertains to insurance information, we are unable to provide specific details on this website. Please be assured a response will be mailed directly to the complainant addressing all concerns.

Sincerely,

Compliance Paralegal

cc: [redacted], (carrier representative)

Took advantage of my elderly father. He is hard of hearing after serving in the Korean War. They would call to ask if he wanted to increase his coverage and because he was not able to hear he would say yes. When I realized what had happened I asked them for copies of the conversations that took place & a refund. Of course no response after I cancelled them.

Review: [redacted] has been charging my [redacted] credit card for a service I did not authorize. They claim that [redacted] informed them I authorized this service, but that is incorrect. I learned of this issue a few months back and called to resolve it at that time, but it was apparently not resolved and due to a billing address error, I was unaware that my card was still being charged and have now encountered a delinquency issue with [redacted] which they have reported to a credit bureau. [redacted] has now stated they are closing the account and giving me some refund, however they are declining to reach out to the [redacted] liaison to explain the issue and encourage [redacted] to correct this with the credit bureau.Desired Settlement: Want to be sure promised refund is placed back on [redacted] card and that [redacted] goes back to [redacted] to inform them of this issue and have [redacted] correct it with credit bureau. [redacted] claims only [redacted] can do this.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her [redacted] membership, a service provided by Trilegiant Corporation. Please be assured that we make every effort to comply with a member’s request to cancel their membership in [redacted] for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further. Ms. [redacted] can be assured that her [redacted] membership was canceled on September 25, 2015, and refunds totaling $63.60 are being issued to her credit card account. Please ask Ms. [redacted] to contact her credit card company to discuss the status of her account with them as we would be unable to assist with that matter. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this issue has been resolved to her satisfaction. Sincerely, Jason A[redacted]Customer Relations

Review: I am the son of [redacted]. AutoVantage is enticing the elderly population offering them free gift cards if they will try out their service. Ms. [redacted] policy # [redacted] has dementia and has not owned a vehicle in over 10yrs.They lured her into trying their service with a 40.00 gift card from [redacted] because she has purchased things from them before. I feel that AutoVantage is using unfair business tactics targeting the elderly who have no knowledge of what they are getting into. It is extremely upsetting to even think how many other people have fell for this offer. It ought to be a federal crime to entice the elderly or people with dementia with offers for services that they don't even ask if the person or person's have a vehicle that they drive on the paperwork. This is fraud in my book.And yes I am her son and I HAVE POWER OF ATTORNEY OVER HER. If she ever receives anymore offers from AutoVantage, there will be a lawyer involved.Desired Settlement: I would like AutoVantage to refund Ms [redacted]) the full amount that she has paid them and not take out for the gift card to [redacted]. This practice is unethical and should be stopped IMMEDIATELY!If AutoVantage doesn't stop sending info to my mother [redacted] there will be a lawer involved nest time. (And yes I do have power of attorney for Ms [redacted] due to her having Altzheimer's.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with [redacted]’s AutoVantage Gold membership, a service provided by Trilegiant Corporation.

By way of background, AutoVantage Gold is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join AutoVantage Gold in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Ms. [redacted] received a solicitation to join AutoVantage Gold which was mailed to select [redacted] customers. The solicitation piece fully and clearly disclosed the terms of the offer. Unless the customer affirmatively elected to subscribe by returning the signed and completed order card, the customer would not be enrolled as a member, nor billed the semi-annual fee. Our records indicate that Ms. [redacted] was enrolled in AutoVantage Gold on March 22nd, 2013, after we received her signed and completed order card. We are mailing Ms. [redacted] a copy of the order card for her and Mr. [redacted]’s review.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in AutoVantage Gold. As such, Ms. [redacted]’s membership was canceled on January 30th, 2014, and a refund of $59.99 will be issued to her credit card account as full reimbursement of the membership fee that she was charged.

We have also have taken immediate steps to remove Ms. [redacted]’s name and address from our future mailing lists. However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to complete.

We apologize for any inconvenience that Ms. [redacted] and Mr. [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I am curious as to how they are refunding her payment back to her Credit Card when Ms. [redacted] does NOT have a Credit Card? I still think that they should require more information from their potential customers instead of just saying that they are giving away a Gift Card/Certificate for your enrollment in their services.

Sincerely,

Business

Response:

Thank you for your additional correspondence regarding [redacted]’s concerns.

Our records indicate that the fee for Ms. [redacted]’s AutoVantage Gold membership was charged to a [redacted] Credit Account. This is also the account to which the refund will be issued.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I signed up for this service many moons ago and I wish to cancel my subscription. I've spent over 2 hours on the phone with customer service now and they claim they are unable to locate my account and to stop the charges. At their request, I faxed over my bank statement showing the charge and showing my bank information where they do automatic withdrawal's from my account. It has been over 4 weeks now and today my bank account was charged again.When I called to complain they gave me the same run around, "we can't find your account". When I notify them how it is that they can't find my account yet they have my bank information to pull money from my account, they say they "deeply apologize but that they have to research it".How much longer do they have to research this while they continue to charge me?Desired Settlement: I'd like a refund for the money that was charged to me for this month and for Affinion Group to cease all further charges to my account.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with [redacted], a service provided by Affinion Benefits Group (“ABG”). ABG is the Plan Administrator for savings and protection programs offered to customers of participating financial institutions nationwide.

After researching Mr. [redacted]’s concerns, we have determined that the charges for his membership are issued to his account by his financial institution. Please advise Mr. [redacted] that he may contact his financial institution in order to request cancellation of the membership and to stop further billings to his account.

We do apologize for any inconvenience that Mr. [redacted] has experienced and hope that this matter will be resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: On or about the 3rd Qtr. of 2011, I cancelled service from this company. I did use this service 1 (one) time and, quickly realized it was a sham. they did not provide the services as promised in their advertising. to my surprise, they have been charging my credit card in the amount of $19.99/mo, since that time. Although I cancelled immediately, these charges continued. I calculate that this company owes me in excess of $700 without considering interest and other inconveniences. I would ask your assistance in this matter.Sincerely,[redacted]###-###-####Desired Settlement: DesiredSettlementID: Refund

I am requesting a FULL refund of all charges to my account. Also, in researching this company, I have determined that this is their modus operandi and that the Revdex.com may not be surprised by this particular complaint. please call me if you should need any further information. I will provide all documentation necessary to bring this to a swift and reasonable conclusion.Thank you,[redacted]

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by [redacted] Corporation.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in [redacted] for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further. [redacted] can be assured that her [redacted] membership was canceled on June 16, 2014, and refunds totaling $579.71 will be issued to her credit card account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: This company, after I sent them a $1.00 check which they required in order to send me a [redacted] gift card, never sent me the gift card but deducted from my bank checking account monthly $16.99 without my knowledge or consent. I only discovered this when I overdrew my account and the bank people pointed out this strange deduction.Desired Settlement: [redacted]efund me $145.00.If possible they be prosecuted for fraud.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his [redacted] membership, a service provided by [redacted] Corporation.

By way of background, [redacted] is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card or checking account statement at the time of the billing along with the name of the service to identify the charge.

Mr. [redacted] received a solicitation to join [redacted] which was mailed to select customers. The solicitation piece fully and clearly disclosed the terms of the offer. Unless the customer affirmatively elected to subscribe by returning the signed and completed order card, the customer would not be enrolled as a member, nor billed the monthly fee. For offers with a trial period, members could cancel at any time within the trial period by simply calling our toll-free number, which was listed in the membership materials.

Our records indicate that Mr. [redacted] was enrolled in [redacted] on July 31, 2013, after we received his signed and completed order card. We are mailing Mr. [redacted] a copy of the order card for his review.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Mr. [redacted]’s membership was canceled on June 12, 2014, and a refund of $136.92 will be issued to his checking account as full reimbursement of the fees that he was charged for the service.

We have also have taken immediate steps to remove Mr. [redacted]’s name and address from our future mailing lists. However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to complete.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

Refer to attached documentation.

Sincerely,

Business

Response:

Thank you for your correspondence regarding [redacted] additional concerns.

After further research, our records show that [redacted] was successfully charged a total of $119.93 for his [redacted] membership. A refund check in that amount is being mailed to [redacted]. Please ask [redacted] to allow ten to fifteen business days to receive the check.

We again apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: 8/9/2013 I became customer of Shopper Incentive from which I am to receive, per phone rep prompted to call in order to claim, $20 rebate which is immediately doubled to $40. I am informed per screen prompt while placing my order online with [redacted]. I can apply to order I'm in the process of finalizing, as incentive for joining for $1 with a 30 day trial period. Through email 8/11 was instructed to register.I did so. I called rep who assured purchase would qualify for rebate. I learn rebate coming US mail & not to be instantly applied to current purchase as promised via prompt. The next day I receive another email from Great Fun having same identifying information instructing I log in. After repeated attempts was unable to. I call rep & learn member number is off by 1 digit-ending in 7 rather than 6. Rep exclaims "you've been chosen for 2 programs"an additional monthly payment of $16.To insure I get the $40 I inquire as to the incentive on the new account-it's $40. Just by chance, I inquire about the incentive on the 1st account into which I registered the prior day, Shoppers Advantage,per instructions, & am informed it's a $5 gas rebate. If I had not asked I would be out the promised rebate by cancelling the 2nd offer to avoid the additional billing, as I'm sure all consumers do. I cancelled the 1st offer. I'm informed the funds are 2 coupons redeemable a month apart-in other words if I cancel within the specified time I get only the 1st $20 coupon. Shopper Advantage and Great Fun have all the same identifying information as the company referenced (i.e Trilegiant). I've received nothing via mail, and have all emails and receipts to render upon request.

Order_Number: [redacted]. **

Account_Number: XXXXXXXX & 6

Desired Settlement: DesiredSettlementID: No settlement requested - for

Stop these people from hurting unsuspecting others, particularly, their target group, young, single, poor, busy, mothers!!

Business

Response:

Business Response /* (1000, 5, 2013/08/16) */

Thank you for [redacted]'s correspondence regarding her concerns with her Shoppers Advantage and Great Fun memberships, services provided by Trilegiant Corporation.

By way of background, Shoppers Advantage and Great Fun are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Shoppers Advantage and Great Fun. An individual member may join the services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Ms. [redacted] was enrolled in our Shoppers Advantage and Great Fun services on August 8th, 2013, after making a purchase from [redacted]. and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Shoppers Advantage and Great Fun, which our records indicate she accepted. The offer for trying Shoppers Advantage was $20 worth of gas rebates. The offer related to Great Fun was $40 worth of [redacted]. purchase rebates. According to the terms of the agreements for Shoppers Advantage and Great Fun, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.

Shoppers Advantage and Great Fun go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Ms. [redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services.

In order to avail herself of the promotional offers, Ms. [redacted] will be required to return the rebate vouchers that are included in her membership kits or sent to the e-mail provided during the enrollment process along with her corresponding receipts. Upon receipt of the completed vouchers and receipts, Ms. [redacted]'s rebate checks will be delivered within 4-6 weeks.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun. As such, Ms. [redacted]'s Shoppers Advantage membership was canceled on August 13th, 2013, and her Great Fun membership was canceled on August 14th, 2013. She will not be charged a monthly membership fee for either service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer Response /* (3000, 7, 2013/08/20) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

No mention is made of TWO accts, until one calls in for being unable to log in to the originating acct. but for the change of one digit (?)from that acct. #, and there is no mention of associating rebates or that the two accounts are even related for that matter. THE COMPANY'S RESPONSE DID NOT ADDRESS THIS PHENOMENON. One does not realize that by cancelling the second acct. to avoid further billing they are, in fact, cancelling the promised $40. rebate account in exchange for miniscule gas receipts (?) applicable to the initial acct. (prime example of "switch and bate" practices). Worth noting, as of this date 8/20 I've received NOTHING from this company (even though the prompt reads "to be applied to this order", and to which verbal response is "will be notified by email"). Even if I received something from this company in today's US mail, and even though I have all my receipts printed out in preparation of a same day return, the claim could not possibly make the return trip, much less be processed, in time to qualify for the initial $20 rebate prior to the thirty day trial running out (accounting for the implied email response as all consumers would otherwise realize the above-sited impossibility and would thereby not respond to this entrapment), TO WHICH THE COMPANY'S RESPONSE ALSO DID NOT ADDRESS. Despite when, or if, I receive the promised materials, I will follow the instructions and render, certified, return receipt, proof of purchase and mailing. I will forward this documentation to this reporting institution as proof of my claim. I would like the company to address these "specific" issues rather than DEFLECTING INTO TOPICS THAT ARE NOT A PART OF THIS CLAIM!! Wouldn't it be interesting to learn the ratio of those submitting a purchase claim to those who actually receive the $40, or even the initially computer prompt driven $20. rebate? The only action I would like is that this company be sited for their behavior so as to protect future consumers from their ilk! Thank goodness for reporting agencies like the Revdex.com and Internet Crime Bureaus etc.!

Consumer Response /* (-5, 8, 2013/08/20) */

To date I have not received any referenced US mail transmittal's, as promised, from any of the three "associated" companies. Irregardless of the time I do receive them (if I do) understanding full-well they could not qualify under the timing limitations for the promised rebates even if I received them today, I will nonetheless certify and return receipt forward the materials to the responding company and will keep the Revdex.com posted as to the outcome of my claim. It's not the rebate funds I care about, it's the principles of this behavior I'm most interested in. Despite the expense to myself, if it saves but one consumer from this fraud, then, it is worth it. I will also notify the Revdex.com if I receive NO US mailings from any of these associated companies!

Business Response /* (4000, 10, 2013/09/03) */

Thank you for your correspondence regarding [redacted]'s additional concerns with Shoppers Advantage and Great Fun, services provided by Trilegiant Corporation.

Our records indicate that Ms. [redacted] was enrolled in both our Shoppers Advantage and Great Fun services after making a purchase from [redacted]. and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Shoppers Advantage and Great Fun, which our records indicate she accepted. During this phone call, Ms. [redacted] was provided with the terms of both of the memberships. Ms. [redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services.

The terms of the Shoppers Advantage and Great Fun memberships do not require Ms. [redacted] to be an active member at the time of her rebate redemptions. Even though Ms. [redacted]'s Shoppers Advantage and Great Fun memberships are canceled, she is still eligible to return her rebate vouchers and corresponding receipts in order to receive the rebates that she was offered. Upon receipt of the completed vouchers and receipts, Ms. [redacted]'s rebate checks will be delivered within 4-6 weeks.

We again apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer Response /* (4200, 12, 2013/09/04) */

(The consumer indicated he/she DID NOT accept the response from the business.)

"MEMBERSHIP" IN EITHER, or neither, ACCOUNT IS NOT AT ISSUE!!

"BATE AND SWITCH" is against the law, THAT IS THE ISSUE: Given this my 3rd accounting (see below), without trilegiant's adamant proclamation of their innocense to THIS issue; which most companies would make their first priorty in protecting their reputation, smacks of guilt.

REPEAT OF SEQUENCE OF EVENTS FOLLOWS:

An email arrives instructing how to become a member so as to claim the 20.00 rebate. After the participant complies, another email is forwarded from the same company instructing login. After several attempts the client realizes they can't log in (but for change, not noticeable, of the last didget of a lengthy account number) and is then instructed to call for assistance. At this time the caller is given a speal about being "chosen" for two accounts. The second account is rather silly so most people turn it down without being informed they have just anulled their 20.00 rebate.

Review: I was in contact with [redacted] who forward my information to this company. I was told that I could not receive my refund, but they sent coupons. I have no problem returning the coupons and receive my refund. Although it's not much $1.00. It's the principle. I filed a complain with [redacted] so whomever return my refund I would appreciate it.Desired Settlement: I would like to be refunded the charge of $1.00

Business

Response:

Thank you for your correspondence regarding [redacted]s concerns with Great Fun, a service provided by Trilegiant Corporation. By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that Ms. [redacted] was enrolled in Great Fun on February 6, 2015. On that date, Ms. [redacted] was asked if she would like to learn about a special offer for $40 worth of rebates when trying the service for a trial period. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offer in the service. During the enrollment, Ms. [redacted] was provided with the terms of the membership in Great Fun. Great care is taken to ensure that the consumer authorizes enrollment in the program. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further. Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Ms. Branch’s Great Fun membership was canceled on February 25, 2015, and a refund of $1.00 is being issued to her debit card account as reimbursement of the trial fee that she was charged. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, [redacted]Customer Relations

Review: This company had enlisted my enrollment with their "service" through a metaphorical sleight-of-hand business tactic. I had purchase something a few months back and at that time, through purchasing that item, TLG Buyers advantage (and ALL TLG "companies" that use the same business tactic), dishonestly and stealthily signed me up for a monthly subscription to their "service." I had not received any confirmation of membership, notification of enrollment, billing statements, calls, mail, email, confirmation page during the purchase, or any other form of communication notifying me that they had signed me up for their services. I had not (knowingly) given consent for this service, nor had I received any of the "services" they claim to offer. I had emailed them, and attempted to contact them and had been placed on hold for over 25 minutes. I had not received any response as of yet (Initial email was sent on the 12th.) This company and all its related sub-companies of Affinion group should be shut down in my opinion. Their only purpose is to give reason for consumes to periodically review their billing statements.

Product_Or_Service: Membership

Account_Number: XXXXXXX

Desired Settlement: DesiredSettlementID: Refund

Below is the refund requested:07/10/2013 Sale TLG*BUYERSXXXXXXXXJUL $16.9906/10/2013 Sale TLG*BUYERSXXXXXXXXJUN $16.9905/10/2013 Sale TLG*BUYERS80145245MAY $16.9904/10/2013 Sale TLG*BUYERSXXXXXXXXAPR $16.99Total refund requested:Subtotal: $67.96 (Plus one dollar ($1) refund for their "courtesy charge" in which they make sure their victims' accounts are real)Total: $68.96Membership Number: XXXXXXXName: [redacted] Thank you

Business

Response:

Business Response /* (1000, 5, 2013/07/16) */

Thank you for your correspondence regarding [redacted]'s concerns with Buyers Advantage and Everyday Privileges Gold, services provided by Trilegiant Corporation.

By way of background, Buyers Advantage and Everyday Privileges Gold are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in our services. An individual member may join Buyers Advantage and Everyday Privileges Gold in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

After researching his concerns, we found that Mr. [redacted] was enrolled in both our Buyers Advantage and Everyday Privileges Gold services on February 26th, 2013, after being transferred to one of our representatives by [redacted]. If Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he was charged the monthly membership fees. The terms of the agreements provide that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Buyers Advantage and Everyday Privileges Gold. As such, Mr. [redacted]'s Buyers Advantage membership was canceled on July 16th, 2013, and a $68.96 credit will be issued to his credit or debit card account as full reimbursement of the fees he was charged for the service. Mr. [redacted]'s Shoppers Advantage membership was canceled on March 4th, 2013, and a $1.00 credit will be issued to his account as a refund for the trial fee that he was charged.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: On March 14, 2013 I signed up to be a member of Traveler's Advantage to receive savings on hotels and travel. [redacted] was the agent that told me I would receive a coupon for $40 on the upcoming hotel stay in [redacted] on March 22-24, 2013. The coupon would take 6-8 weeks to arrive in the mail, he said. When the coupon arrived, it said the $40 would be issued for my NEXT hotel stay not the one I just had. On March 20 I called again and spoke with [redacted] to tell her about the error. She said she would have the correct coupon sent. Again the wrong coupon was sent, so I called on April 3, 2013 and spoke with [redacted] (user ID #XXXXX) to tell her about the incorrect coupon. She said she was mailing two $20 coupons that day. On April 11, 2013 I received the same $40 coupon I had before stating that the $40 would apply to my NEXT hotel stay! On April 12 I spoke with [redacted] and asked to speak with her supervisor. [redacted] assured me he would have the correct coupon sent and he extended my trial membership to July 1st. He said the rebate form would be sent that day. On April 20 I received the wrong coupon again. This time it said I would get 40% off my next hotel stay! On April 22 I spoke with [redacted] who insisted that she would guarantee the correct coupon would be sent! She said the trial period was only extended to June 26th, not July 1st as [redacted] said. Here it is May 9th and I received the wrong coupon again! I spoke with [redacted] this time and she said I could leave a message with her supervisor. I asked the name and she said she didn't know. I asked why she wouldn't know the name of her supervisor, and then she gave me the name of [redacted] Siegel. I left a message demanding a refund of $40 to my credit card.

Product_Or_Service: trial membership

Account_Number: XXXXXXXX

Desired Settlement: $40 must be credited to my credit card without having to wait for more coupons to be mailed.

Business

Response:

Business Response /* (1000, 5, 2013/05/22) */

Thank you for your correspondence regarding [redacted]'s concerns with her Travelers Advantage membership, a service provided by Trilegiant Corporation.

The offer for enrolling into the Travelers Advantage service entitled Ms. [redacted] to a $40 rebate on her next hotel stay. In order to avail herself of the promotional offer, Ms. [redacted] was required to return the rebate form that was included in her membership kit or sent to the e-mail provided during the enrollment process along with a receipt from her hotel stay. Upon receipt of the completed rebate form and receipt, a $40 check would have been delivered within 4-6 weeks.

We regret that there was any confusion regarding the terms of our offer. Our records indicate that on May 10th, 2013, Ms. [redacted] was in contact with our Office of the President regarding this matter. In order to uphold our high level of customer satisfaction, Ms. [redacted] was advised by the Office of the President to fax us a copy of her hotel receipt from her recent stay, and a $40 check would be issued. We have received Ms. [redacted]'s fax, and we have requested to have a $40 check sent to her. She should receive the check within the next 2-3 weeks.

In addition, Ms. [redacted]'s Travelers Advantage is currently active. If she would like to have her membership canceled she may contact us and we can process her request.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer Response /* (3000, 7, 2013/05/24) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

What is written in the response is not true. The only confusion came from employees not telling the truth or doing their job. As originally stated, I received the incorrect rebate form repeatedly which is why I couldn't send it in with my receipt. Never was I told that I could email a scanned copy of the receipt. Why it took 2 months and at least a dozen phone calls before I was told I could fax the receipt without a rebate form just goes to show the inconsistency and incompetence of this company. Here it is 2 weeks after faxing the receipt and the check still hasn't been mailed. I called today to find out if it had been mailed and the representative told me I have to fax the receipt and gave me a different fax number than the first time! Upon transferring me to the Office of the President once again, I was told I didn't have to do that. Will anyone get it straight!?? Until I receive my check, I will not confirm that this issue is settled. If I were being paid for all my time and anguish in regards to this company, I'd be rich!

Business Response /* (4000, 9, 2013/06/04) */

Thank you for your correspondence regarding [redacted]'s additional concerns with her Travelers Advantage membership, a service provided by Trilegiant Corporation.

Our standard procedure for redeeming rebates is for the member to return the rebate form that is included in their membership kit or sent to the email provided during the enrollment process along with a receipt from their purchase. This is why Ms. [redacted] was not originally told that she could email or fax her receipts to us without the rebate form. However, Ms. [redacted] was in contact with our Office of the President on May 10th, 2013, and an exception was made to allow her to fax us a copy of her receipts without the rebate form. Also, on May 22nd, 2013, in our response to Ms. [redacted]'s complaint, we gave her the option of emailing a copy of her receipts to us. Our records show that on May 30th, 2013, a $40 check was mailed to Ms. [redacted]. She should receive this check shortly.

In addition, Ms. [redacted]'s Travelers Advantage is currently active. If she would like to have her membership canceled, she may contact us and we can process her request.

We again apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer Response /* (-5, 12, 2013/06/14) */

I have been on vacation and just received this response from the company. I have not received my mail yet to know if the check came. Until I do, this case is not resolved. I will go to the post office tomorrow to get my mail.

Review: I have been improperly charged, without my authorization or knowledge. I was reached via telephone and did not receive any written confirmation of the terms of the call and had no information of the company to contact them to cancel or discuss the services offered.Desired Settlement: I wish to have my debit card refunded and my credit cleared of all charges.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with services provided by Trilegiant Corporation. By way of background, Trilegiant Corporation is an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. After an initial investigation of our databases, we could not locate a membership for Ms. [redacted] in any of our services with the information provided in her complaint. In order to complete a more thorough search, a service name, a service account number (if known), any other related information (other names, previous addresses) or a copy of Ms. [redacted]’s statement reflecting one of our charges is requested. Ms. [redacted] may either e-mail ([redacted]) or fax (###-###-####) the information to my attention for review and further investigation. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter will be resolved to her satisfaction. Sincerely, [redacted]

Review: I bought an item from television ad for $10.00 with my debit card and was connected by two high pressure salesmen to receive numerous free gifts by purchasing their services. I was not told that this was to be an ongoing monthly debit from my bank. I was not told that I needed to cancel before the end of the month. I was promised numerous free gifts that I did not receive. I unwisely failed to view my bank statement until over $1200 was paid. I called to cancel and request my money back for not using any of their services and so far. They told me that two months payments were deposited back to my bank, and that I should send them a written letter to recover the rest. I faxed a writen letter and nothing has been deposited back to my bank. The only correspondence I received from them was a letter saying that I confirmed the purchases by pressing buttons on my phone. I had no idea they were going to debit my bank every month. Please help. Thank you!

Desired Settlement: DesiredSettlementID: Refund

I would like to get my money back. I reviewed the question on your next page and I'm pretty sure that my information has been removed from their records.

Business

Response:

Business Response /* (1000, 5, 2013/03/26) */

Thank you for your correspondence regarding [redacted]'s concerns with Great Fun and Shoppers Advantage, services provided by Trilegiant Corporation.

By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Great Fun and Shoppers Advantage. An individual member may join the services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Mr. [redacted] was enrolled in Great Fun and Shoppers Advantage on June 28th, 2011. On that date, he was asked if he would like to learn about a special offer when trying the services for trial periods. The offer for trying Great Fun was a $40 [redacted] gift card. The offer related to Shoppers Advantage was a $25 [redacted] gift check. Mr. [redacted] provided his first and last name, address, and billing information in order to accept the offers in the services.

Mr. [redacted] was also provided with the terms of the memberships in Great Fun and Shoppers Advantage. Great care is taken to ensure that the consumer authorize enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Mr. [redacted]'s Great Fun membership was canceled on November 12th, 2012, and a refund of $79.96 has been issued to his debit card account. An additional refund of $160.92 will be issued to his account as full reimbursement of the fees that he was charged for the service.

Mr. [redacted]'s Shoppers Advantage membership was also canceled on November 12th, 2012, and a refund of $19.99 has been issued to his debit card account. An additional refund of $220.89 will be issued to his account as full reimbursement of the fees that he was charged for this service. Our records do not show that Mr. [redacted] was charged over $1200.00 for our services as was indicated in his complaint.

We do apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: In mid-April 2014, I made a purchase from [redacted], and had to call customer service about a simple matter that was resolved easily. At the end of the call, they had a special offer (I'm not sure of the exact wording) and I allowed them to transfer me. It was a trail membership for shopping of some kind. I accepted the offer (apparently, it was $1.00 as I look back on credit card statements) and figured I could just cancel within a month. I did call to cancel within a month. However, a charge for $16.99 appeared on my credit card statement that I received in late June. I called and they said that there were two different companies with this sort of membership and I must have cancelled the other one. They offered to give me one month free and send me materials related to the membership. I accepted (why I didn't just cancel the whole thing, I don't know). In the coming weeks, I attempted to register on their website ([redacted]shoppersadvantage[redacted]) to see what this was all about. The site consistently could not register me and said there was an error and to try again later. I made a few calls and there were attempts back and forth to get this to work (I didn't record information on all of them, but they included calls on 8/14/2014 at about 6:05 p.m. EDT and 8/21/2014 at about 8 p.m. EDT with [redacted]). Finally, with no resolution in sight, and really wanting nothing more to do with this scam, I called on 8/26/2014 at about 6:45 p.m. EDT, spoke with [redacted], and cancelled the membership. The following week, I looked at my credit card charges online, and I had been billed again for membership on 8/27/2014.Desired Settlement: I would like the $16.99 returned for the membership charge made after I called to cancel. Although I'm upset the other charges totaling $17.99, I should have contested these back in June.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his Everyday Privileges Gold and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

After researching his concerns, we found that Mr. [redacted] was enrolled in both our Everyday Privileges Gold and Shoppers Advantage services on April 16, 2014, after being transferred to one of our representatives by [redacted]. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Everyday Privileges Gold and Shoppers Advantage. As such, Mr. [redacted]’s Everyday Privileges Gold membership was canceled on May 18, 2014, and he was not charged a monthly fee for the service. Mr. [redacted]’s Shoppers Advantage membership was canceled on August 26, 2014, and a full refund of $34.98 will be issued to his credit card account. Please note that Mr. [redacted] was charged $51.97 for the service, but he disputed one of our $16.99 charges, which was then charged back to Shoppers Advantage. Mr. [redacted] will not be required to pay that fee.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: Repeated premium charges for insurance. No idea how long. Now I have over draft notice from a dormant accountDesired Settlement: Check issued for every month I was charged. I have no need for this policy. Coverage ID listed as [redacted]. No more charges to this account effective immediately. Credit union charged me $29 in over draft fees & I want that back plus addition fees if Affinion Group continues charging fees to this account. If there is a class action suit I will join

Business

Response:

August 27, 2014

VIA ONLINE SUBMISSION

Revdex.com (“Revdex.com”)

Revdex.com Complaint Department

RE: Revdex.com Case #: [redacted]

Dear Sir or Madam:

This correspondence is in regard to the above referenced complaint

filed with your office.

Due to Privacy, we are not able to provide specific information

regarding insurance related matters on this website. Please be assured that a

written response addressing all issues raised by the complainant will be sent

directly to the Primary Insured under separate cover within the next seven (7)

to ten (10) business days.

We appreciate your understanding regarding this matter.

Sincerely,

Third Party Administrator

cc: carrier