Affinion Group, Inc.

Review: I purchased a life insurance with Affinion group thru [redacted]. my mode of payment is quartely but [redacted] was charging me monthly so I called affinion group if they can call [redacted] that my mode of payment is quarterly not monthly but they didn't do nothing and [redacted] sitll sending me or calling at home 5x a day to collect and I said I dont owe them nothing..I never had a late payment with [redacted] I am always on time and am one of their elite customer until I found out that they are charging me monthly for my life insurance instead of quartely..then [redacted] reported me to the credit bureaus which make my credit very poorDesired Settlement: DesiredSettlementID: Other (requires explanation)

I want affinion group to call [redacted] that my insurance is not monthly and that I don't owe them anything and to removed and clear my name with the credit bureaus..thank you

Business

Response:

August 22, 2014

VIA ONLINE SUBMISSION

Revdex.com (“Revdex.com”)

Revdex.com Complaint Department

RE: Revdex.com Case #: [redacted]

Dear Sir or Madam:

This correspondence is in regard to the above referenced complaint

filed with your office.

Due to Privacy, we are not able to provide specific information

regarding insurance related matters on this website. Please be assured that a

written response addressing all issues raised by the complainant will be sent

directly to the Primary Insured under separate cover within the next seven (7)

to ten (10) business days.

We appreciate your understanding regarding this matter.

Sincerely,

Third Party Administrator

cc: carrier

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: This company does not provide what is advertised. They do not withdraw on the same day or even week of the month, this month was two weeks early. When I canceled membership, which I never used, they give you a real hard time, and naturally do not refund that months funds. This was just withdrawn and should have been refunded. Do not do business with these folks.Desired Settlement: I want month refunded. I kept them 6 months but found nothing useful, the big thing was the changing billing dates.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Great Fun membership, a service provided by Trilegiant Corporation. After researching her concerns, we found that the charge for Ms. [redacted]’s monthly membership fee was scheduled to be issued to her debit card account on, or around, the twelfth of every month. Our charges usually post to a member’s account within seven business days from the date from which they are issued. However, our records indicate that in some months, it took multiple attempts to successfully charge Ms. [redacted]’s debit card account, and this is the reason that Ms. [redacted] would have seen our fee post to her account later in those months. Please be assured that we make every effort to comply with a member’s request to cancel their membership in Great Fun for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further. Ms. [redacted] can be assured that her Great Fun membership was canceled on December 23, 2014, and a refund of $13.95 will be issued to her debit card account as full reimbursement of the most recent monthly fee that she was charged for the service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I only get paid once a month, this date given would not fit in with the time my bills are budgeted for. This is a bogus statement. The withdrawal times were rolling.

Sincerely,

Business

Response:

Thank you for your correspondence regarding [redacted]’s additional concerns with her Great Fun membership. Our records do indicate that the charge for Ms. [redacted]’s monthly membership fee was scheduled to be issued to her debit card account on, or around, the twelfth of every month. In some months, however, it took multiple attempts for us to successfully charge Ms. [redacted]’s account. This would cause the date that Ms. [redacted] would see the fee withdrawn from her account to change. Ms. [redacted] can be assured that her Great Fun membership was canceled on December 23, 2014, and a refund of $13.95 was issued to her debit card account as full reimbursement of the most recent monthly fee that she was charged for the service. We again apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I answered this previously: they did NOT deduct on the 12th of the month, it started on the 30th. It then migrated to the 12th. This is the reason they could not withdraw. I get paid one time a month, and pay my bills, one time a month. Early withdrawals overdraw my account! I arrange my bills to fall on my schedule, not theirs. Interestingly, they have now returned their fee, for which I thank them.

Sincerely,[redacted]

Review: Cramming of unauthorized charges to my [redacted] VISA account by Trilegiant Corp (AutoAdvantage)

I recently saw a charge on my [redacted] VISA Account for $109.99. I immediately disputed the transaction because I did not recognize what it was. A little investigation led me to Trilegiant Corporation (dba Auto Advantage). They informed me that I had been signed up for their service in May of 2006 through a [redacted] offer in my VISA statement. They have been billing my [redacted] Visa account on an annual basis since 2006 for a service I never ordered or authorized. This practice is called cramming.

Here is how the scam works. [redacted] sent a credit card statement in March of 2006, offering a $10 credit to the VISA account, because they love their customers. Hidden in the small print was hidden an offer for a 30 day trial for Auto Advantage a roadside assistance program. Being a consumer who gets this service with my auto policy, I had no need for their service and cancelled and forgot about it.

I certainly never signed a contract or opted into a lifetime contract of service, with no renewal statements on a monthly or yearly basis. These scammers have been taking my money once a year since May of 2006, by a charge to my [redacted] VISA account. This is collusion between [redacted] and Trilegiant Corp. to scam the bank's customers. Trilegiant is well known for being party to many of these scams.

In 2006, the attorney General of Michigan filed a class action suit against Trilegiant and[redacted] Bank, with a settlement in 2008.

There is a current RICO class action lawsuit in Federal Court against Trilegiant (it's parent company Affinion Group and their controlling owner, [redacted]. Bankibg credit card defendants include [redacted],[redacted] and [redacted].

My wonderful Bank has conspired to defraud hundreds of thousands of customers by cramming their cards for unauthorized subscription services.

I have contacted [redacted] Credit Services and Auto Advantage and demanded all of my money to be returned. I have also requested original documentation with my signature that would authorize a contract agreement between us.

[redacted] says that they are not liable for anything older than 120 days. The Auto Advantage managers tell me they are unauthorized to do anything and direct me to a corporate phone bank of managers who do nothing and transfer you to another department.

Trilegiant pays bounties to banks and online merchants to entice them into these insidious business practices of deception. The shocking behavior of our largest banks to make profits from fraud has to be stopped.

I have filed complaints with the attorney general in Connecticut, Georgia, Washington and the Federal Reserve. I have the law firm in Chester, ST to provide a deposition in the RICO case. I believe I am one of the most egregious examples of fraud in this scheme.

[redacted] needs to return all of the money taken from me, plus the usurious interest rates charged on my VISA account. Shame on You, [redacted]. You are running with a pack of thieves.

Desired Settlement: I want all of my money back ,including interest at the same rate charged by [redacted] on my VISA account in this collusion.

Business

Response:

Business Response /* (1000, 5, 2013/05/16) */

Thank you for your correspondence regarding [redacted]'s concerns with his AutoVantage Gold membership, a service provided by Trilegiant Corporation.

By way of background, AutoVantage Gold is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in AutoVantage Gold. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Mr. [redacted] received a solicitation to join AutoVantage Gold that was mailed to select Bank of America customers. The solicitation piece fully and clearly disclosed the terms of the offer. Unless the customer affirmatively elected to subscribe by returning the signed and completed order card, the customer would not be enrolled as a member, nor billed the annual fee. For offers with a trial period, members could cancel at any time within the trial period by simply calling a toll-free number, which was listed in the membership materials.

Our records indicate that Mr. [redacted] was enrolled in AutoVantage Gold on March 3rd, 2006, after we received his signed and completed order card. We are mailing a copy of the order card to Mr. [redacted] for his review.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in AutoVantage Gold. As such, Mr. [redacted]'s membership was canceled on May 10th, 2013, and a refund of $869.92 is being issued to his credit card account as full reimbursement of the membership fees that he was charged for the service.

We have also have taken immediate steps to remove Mr. [redacted]'s name and address from our future mailing lists. However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to complete.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: do not have this

Desired Settlement: DesiredSettlementID: Refund

canceled this pricacyguard,I don't anything

Business

Response:

Business Response /* (1000, 5, 2013/03/25) */

Thank you for your correspondence regarding [redacted]'s concerns with PrivacyGuard, a service provided by Trilegiant Corporation.

By way of background, PrivacyGuard is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in PrivacyGuard. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] was enrolled in PrivacyGuard on August 29th, 2012. On that date, he was asked if he would like to learn about a special offer for $40 in gas rebates when trying the PrivacyGuard service for a trial period. Mr. [redacted] provided his first and last name, address, and billing information in order to accept the offer in the service.

Mr. [redacted] was also provided with the terms of the membership in PrivacyGuard. Great care is taken to ensure that the consumer authorizes enrollment in the program. Unless the consumer affirmatively elects to subscribe, he [redacted] not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling a toll-free number, which is provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in PrivacyGuard. As such, Mr. [redacted]'s membership was canceled on March 22nd, 2013, and a full refund of $62.90 will be issued to his credit or debit card account.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: I booked a flight on [redacted] Air on May 22, 2015 and was offered a membership in exchange for a promotional flight. I was told I could cancel the membership at any time. I called and cancelled in June 2015 and was assured the membership was cancelled. I was called by my credit card company about [redacted] on December 28, 2015. When I checked I found that T** had charged every month since June contrary to what I was assured. I have been charged $103.94. As far as I am concerned this is outright fraud.Desired Settlement: Refund and cancellation of the "membership" if not already cancelled.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on May 19, 2015, after making a purchase from [redacted] Airlines and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in both Travelers Advantage and Shoppers Advantage, which our records indicate he accepted. The offer for joining Travelers Advantage was two (2) $50.00 rebates for purchases from [redacted] Airlines. The offer related to Shoppers Advantage was $20.00 in gas purchase rebates. According to the terms of the agreements for Travelers Advantage and Shoppers Advantage, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees. A separate phone number to call to cancel each service was provided during the enrollment process.Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Travelers Advantage and Shoppers Advantage for any reason. As such, Mr. [redacted]’s Travelers Advantage membership was canceled on June 10, 2015, and he was not charged a monthly fee. Mr. [redacted]’s Shoppers Advantage membership was canceled on December 30, 2015, and refunds totaling $119.93 are being issued to his credit card account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Jason A[redacted]

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: After numerous problems with the Great Fun Rebate program and customer service, I was offered 2 additional rebates. I made purchases based on those promises and sent in the rebates, but only one was honored. I called in to make them aware of this, and another employee told me they would honor the rebate as promised, but yet again, weeks later, they fail to uphold their promise.

I feel like I have been lied to multiple times and now am being stuck with the bill on a purchase I would not have made, because of an internal error.Desired Settlement: They honor the rebate as promised, twice, by their own employees! They should be able to take this up with their employees if a mistake was made and not penalized their customers.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his [redacted] a service provided by Trilegiant Corporation.

Our records indicate that Mr. [redacted] was enrolled in our Great Fun service on August 18, 2015, after making a purchase from Ticketmaster and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in Great Fun, which our records indicate he accepted. The offer for joining Great Fun was two $30.00 rebates for purchases from [redacted] In order to avail himself of our promotional offer, Mr. [redacted] was required to return the rebate forms that were included in his membership kit or sent to the e-mail provided during the enrollment process. On September 9, 2015, we received a call from Mr. [redacted], and he indicated to our representative that he had changed addresses and that there had been a delay in receiving his membership materials. At that time, our representative verified Mr. [redacted]’ address and requested for the membership material to be sent to him again, including additional rebate forms. We also requested for a thirty day extension of Mr. [redacted]’ trial period. However, our representative did not indicate to Mr. [redacted] that he would be eligible to redeem more than the two $30.00 rebates that he was originally offered for joining the service. Please ask Mr. [redacted] to contact me at ###-###-#### if he would like to review a recording of that call.

According to our records, we have paid Mr. [redacted] a total of $90.00 in rebates. As he was originally offered only $60.00 worth of rebates as an incentive to join Great Fun, Mr. [redacted] would not be eligible to redeem any additional rebates. We apologize for any misunderstanding concerning the terms of our promotional offer.

Mr. [redacted]’ Great Fun membership was canceled on October 23, 2015, and he was not charged a monthly fee for the service. We apologize for any inconvenience that Mr. [redacted] may have experienced.

Sincerely,

Jason An[redacted]

Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The company made claims of honoring two additional rebates after they had caused issues with my account and after everything I had endured. Once I was told this, I made two sixty dollar purchases that would not have been made if the additional rebates had not been offered. The third rebate was honored, but because the two tickets purchased were to the same show, purchased with the same card, they chose not to honor the second rebate. When I called to point this out, the agent was apologetic and said it would be honored, and to expect a check shortly. After waiting a few more weeks one check came and a note saying that the rebate had previously been paid, again. These were two separate purchases and were approved by the manager. Why would a company force its customers to jump through so many hoops and wait this long just to get what they have been promised? After signing up for the membership, they refuse to send you materials and make you wait weeks to get your welcome packet in hopes that your free 30 days will have expired. The business practices by this company are deceitful and they will lie to you just to get you off the phone. I feel like the company has deceived and lied to me. Even if the workers you employ made a mistake, why should I have to pay for your companies errors?

Sincerely,

Review: This complaint involves a devious business practice. [redacted] issued a check to me. I had placed some orders in 2010 and assumed it was a refund for an incorrect amount taken out of my credit card account. Somewhere on the check there is the statement that says by cashing the check you are agreeing to sign up with [redacted]. This company has taken $16.99 PER MONTH out of my account since that date in 2010. I did not knowingly agree for them to do this. This is a completely fraudulent business practice and should be stopped.

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

Credit ALL money taken from my account. I spoke with [redacted], a manager on duty, and he claimed that he would do that. It is July 14, 2014 and I will take further action if this is not done.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her [redacted] Enhanced membership, a service provided by [redacted] Corporation.

By way of background, [redacted] Enhanced is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join [redacted] Enhanced in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that [redacted] was enrolled in the [redacted] Enhanced service after receiving a solicitation which was mailed to select [redacted] customers. A consumer who received the solicitation was invited to cash a check for $6.25 to activate their membership. If the check was cashed, the consumer would have received the membership free for a trial period. Trial members could cancel at anytime within the trial period by simply calling a toll-free number, which was listed on the membership materials and owe nothing. Otherwise, their membership continued and the monthly/annual membership fee was charged to their credit card account.

The solicitation piece fully and clearly disclosed the terms of the offer. The front and back of the check stated that cashing the check activated the [redacted] Enhanced membership. Furthermore, the letter that enclosed the check also stated, on the front and the back, that cashing or depositing the check automatically enrolled the consumer in the service.

Our records indicate that [redacted] was enrolled in [redacted] Enhanced on June 4, 2010, after she cashed the check for $6.25. We are mailing a copy of that check to [redacted] for her reference.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted] Enhanced. As such, [redacted]’s membership was canceled on July 14, 2014, and a refund of $803.52 was issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service.

We have also have taken immediate steps to remove [redacted]’s name and address from our future mailing lists. However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to complete.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: Following a link to Shoppers Advantage for a $30 rebate after buying tickets through [redacted], Shoppers advantage requires a membership sign-up for a dollar fee. A week after customer sign up, we are supposed to get the rebate information through email. Upon calling shoppers advantage regarding information about my rebate, I was told I never signed up with them and they have no record of me. I will not be receiving any rebate and I was scammed.Desired Settlement: $30.00

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with Shoppers Advantage, a service provided by Trilegiant Corporation. By way of background, Shoppes Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. Our records indicate that Ms. [redacted] was offered enrollments in both our Great Fun and Shoppers Advantage services on May 6, 2015, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted. However, after reviewing Ms. [redacted] call for quality assurance, we found that the enrollment in Great Fun did not meet our compliance standards. As a result, the enrollment in Great Fun was canceled, and Ms. [redacted] was not charged a trial fee for the service. The offer for Ms. [redacted] to join Great Fun was $60.00 in rebates for purchases from [redacted]. The offer related to Shoppers Advantage was $20.00 in gas rebate purchases. In order to uphold our high level of customer satisfaction, Ms. [redacted] may either e-mail ([redacted]) or fax ([redacted]) her [redacted] receipts to my attention, and I will have the $60.00 in rebates processed by our Claims department. In addition, Ms. [redacted] Shoppers Advantage membership was canceled on May 9, 2015, and a refund of $1.00 was issued to her credit or debit card account as reimbursement of the trial fee that she was charged. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,[redacted]Customer Relations

Business

Response:

Thank you for your additional correspondence regarding [redacted] concerns. On May 27, 2015, Ms. [redacted] e-mailed me a copy of her [redacted] receipt, which was given to our Claims department for processing, and on May 28, 2015, I e-mailed Ms. [redacted] to let her know that she would be receiving a $60.00 rebate check within fifteen to twenty business days from that date. Please ask Ms. [redacted] to contact me if she does not receive her check within that timeframe. We again apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,[redacted]Customer Relations

Review: I chose to sign up for a "Great Fun" subscription in order to receive a discount on some tickets I bought to a soccer match on July 7. On July 30, I called in to cancel my subscription and received a confirmation email that my cancellation had been processed.Today, I found that Affinion Group, owners of the "Great Fun" service, have been continuing to charge my card for two consecutive months since I received my cancellation confirmation.Affinion group owes me $33.98 for two month's worth of fraudulent and unauthorized billing.I am now wary of doing business with them, and would like to warn others before entrusting this company with payment information.Desired Settlement: I expect a refund for the two unauthorized charges to my account, both of which occurred several weeks after I received a confirmation that my membership ID # [redacted] had been successfully canceled. The cancel confirmation is dated July 30, 2013.I expect a refund total of $33.98 for the following two charges:$16.99 on Aug 21, 2013$16.99 on Sept 23, 2013

Business

Response:

Thank you for [redacted]’s correspondence regarding his concerns with his Great Fun membership, a service provided by Trilegiant Corporation.

Review: On 8/9/2013 a 11.99 Debit was posted on my bank statement. I did not sign up for this service. I have spoken with two representatives over the past two weeks and they have told me that the money would be refunded immediately. The 11.99 charge has yet to be reversed and this unexpected charged cause an overdraft fee to occur ($35.00)in my [redacted] bank account. The Fye representative said that they would reimburse me for the overdraft. They asked me to fax over a copy of my banking statement to them and I fell a little uncomfortable doing so, but I will after I check with my bank.

Product_Or_Service: None

Order_Number: None

Account_Number: None

Desired Settlement: Fye Fye BSP VIP needs to remove my name and information from there records after they refund me $46.99 either via check or to by bank account.

Business

Response:

Business Response /* (1000, 10, 2013/08/30) */

Thank you for your correspondence regarding [redacted]'s concerns with her FYE Backstage Pass VIP membership, a service provided by Trilegiant Corporation.

By way of background, FYE Backstage Pass VIP is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in FYE Backstage Pass VIP. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. [redacted] enrolled on June 29th, 2013, by purchasing an FYE Backstage Pass VIP membership when shopping at an FYE store. We are mailing Ms. [redacted] a copy of her store receipt that indicates her agreement to enroll in the service and also details the terms and conditions of the enrollment for her review.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in FYE Backstage Pass VIP. As such, Ms. [redacted]'s membership was cancelled on August 9th, 2013, and a refund totaling $46.99 is being issued to her debit card account as full reimbursement of the membership fee and overdraft fee that she was charged.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: Unauthorized withdrawal from personal bank accountDesired Settlement: We were unaware of this business that went into our joint bank account and took small sums of money on three occasions without prior consent to do so. We don't know who they are or how they got into our account. I have also contacted our bank. The money taken was in small increments of 1.00 twice & 1.95 once. I am really frustrated with how or why they were able to access my account.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. Our records indicate that [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on April 21, 2015. On that date, Mr. [redacted] was asked if he would like to learn about special offers for trying the services for trial periods. The offer for joining Great Fun was a $40 Visa gift card. The offer related to Shoppers Advantage was $40 in gas purchase rebates. Mr. [redacted] provided his first and last name, address, and billing information in order to accept the offers in the services. During the enrollments, Mr. [redacted] was provided with the terms of the memberships in Great Fun and Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Mr. [redacted] Great Fun and Shoppers Advantage memberships were both canceled on April 30, 2015, and refunds totaling $2.00 will be issued to his debit card account as reimbursement of the two $1.00 trial fees that he was charged. In his complaint, Mr. [redacted] also references a $1.95 charge to his account. Trilegiant Corporation would not be associated with that transaction. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely, [redacted]Customer Relations

Review: I spoke with this company and they me back the charge of $19.99 in March and told me they wouldn't charge me again but on 4-6-2015, here's another deduction of $19.99!! I have countless automatic withdrawals so it would make MY life hell IF I had to contact all these companies, due to this rip off business because I would have to get a new debit card. IF I have to do I will!! I spoke with [redacted] who promised I will NEVER have another charge again, but they told me the same thing in last month!Desired Settlement: To stop these monthly debits from my debit card!!!

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. Our records indicate that Ms. [redacted] was enrolled in both Great Fun and Shoppers Advantage on January 7, 2015. On that date, Ms. [redacted] was asked if she would like to learn about special offers for trying the services for trial periods. The offer for trying Great Fun was a $25 [redacted] gift card. The offer related to Shoppers Advantage was $40 in gas purchase rebates. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offers in the services. During the enrollments, Ms. [redacted] was provided with the terms of the memberships in Great Fun and Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms. [redacted]’ Great Fun membership was canceled on February 27, 2015 and a refund of $19.99 was issued to her debit card account. Ms. [redacted]’ Shoppers Advantage membership was canceled on April 15, 2015, and an additional refund of $39.98 is being issued to her account as reimbursement of the monthly fees she was charged for this service. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, [redacted]Customer Relations

Review: [redacted]We are a recently retired Active Duty military family who learned this week that [redacted] has been charging us a monthly membership fee of 13.00 since Jun of 2003 for roadside assistance. We don't recall ever agreeing to the service especially considering we had [redacted] service up to '09 and have lived in [redacted] for the last 4 years '09-'14. I contacted [redacted], they have no record of us ever using their service and informed me that the service was activated through [redacted] in 2003. Since '03 we have moved 5 times and only now have we received any communication from [redacted] wrt membership renewal. We will contact [redacted] and express our displeasure s well.Desired Settlement: Refund consideration and investigation by [redacted] and the [redacted] fraud division for infractions of Interstate Commerce laws.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership, a service provided by [redacted] Corporation.

By way of background, [redacted] is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card or checking account statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that [redacted] was enrolled in the [redacted] service after receiving a solicitation which was mailed to select [redacted] customers. A consumer who received the solicitation was invited to cash a check for $2.50 to activate their membership. If the check was cashed, the consumer would have received the membership free for a trial period. Trial members could cancel at anytime within the trial period by simply calling a toll-free number which was listed on the membership materials and owe nothing. Otherwise, their membership continued and the monthly/annual membership fee was charged to their checking account.

The solicitation piece fully disclosed the terms of the offer. The front and back of the check clearly stated that cashing the check activated the [redacted] membership. Furthermore, the letter that enclosed the check also stated, on the front and the back, that cashing or depositing the check automatically enrolled the consumer in the service.

Our records indicate that [redacted] was enrolled in [redacted] on June 7, 2003, after he cashed the check for $2.50. We are mailing a copy of that check to [redacted] for his reference.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted]. As such, [redacted]’s membership was canceled on September 11, 2014, and a refund totaling $1,509.00 is being issued to his checking account as full reimbursement of the fees that he was charged for the service.

We have also have taken immediate steps to remove [redacted]’s name and address from our future mailing lists. However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to complete.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However I would contend, based upon extensive research into the questionable business practices and endless complaints against [redacted], that the [redacted] and ** initiate a formal investigation to determine any criminal element associated with [redacted]'s business model and or day to day practices. Further the fact that [redacted] freely discloses that they used a third party organization (presumably "[redacted]") to access our bank account on a monthly basis over a 10 year period, simply because we didn't call a toll free number to cancel seems to come very close and or crossing the line from a legitimate business to a fraudulent and perhaps criminal enterprise. The fact that during this period of time '03-'14 while serving on active duty in the [redacted] and moving at least 4times in this period [redacted] didn't suspend our service (because of non activity), especially considering '10-'14 we were stationed in [redacted] and could not have accessed their services, and further that [redacted] failed to demonstrate aggressiveness to contact us over a 10 year period to confirm whether we wanted to continue the service is further indication of [redacted] appearance of taking advantage of military families and other vulnerable client sectors. Revdex.com has the credibility and obligation to warn [redacted] with further action including formal notice to the [redacted] if their misleading and perhaps fraudulent practices continue. I thank Revdex.com for their fast and decisive response and will wait now and see if in fact [redacted] follows through on their full reimbursement pledge.

Sincerely, [redacted]

Review: Ordered a swing set from [redacted] online and was signed up for this "Great Fun" membership even though [redacted] said it was only for a $40 "mail in rebate." I never get a rebate, EVER. I get charged $2.00 from Great Fun on my credit card. I call, complain and cancel whatever membership they want me to get. They go through a 20 minute speech over the phone and try to get me to stay a member and pay monthly, I keep declining, repeat at least 10 times to get my money back. They finally cancel and say I won't be seeing anymore charges. One month later, today, June 18th, 2013 I check my online checking account. I have a $16.99 charge from TLG Shopper. I google the site knowing I know nothing about this charge. They're connected to Great Fun. I call back trying to be as patient and nice as I can (I am extremely angry at this point.) Tell the woman about my situation and she tells me "she's Great Fun, but they're a sister company so she can still take care of it for me" Now I'm even more angry. I cancel a prior Great Fun membership I didn't want nor even know I was signing up for, they supposively cancel this and then STILL charge me for their "sister site"? This is absolutely ridiculous. This company is an absolute rip off and scam. I was told this was cancelled too but who knows what charges I'll receive next. I also told them to delete all of my information out of their system and I was reporting them to the Revdex.com. You cannot charge people when you have no authorization or even signature! I had no idea about either company!

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like the Revdex.com to look into this company and publish this so others realize what this company is doing. I will also be complaining to [redacted] who let this happen without me ever authorizing this. I've already lost money I'm sure I'll never see again.

Business

Response:

Business Response /* (1000, 5, 2013/06/19) */

Thank you for [redacted]'s correspondence regarding her concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Great Fun and Shoppers Advantage. An individual member may join the services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the times of the billings along with the names of the services to identify the charges.

Our records indicate that Ms. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on May 4th, 2013, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in Great Fun and Shoppers Advantage, which our records indicate she accepted. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.

Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Ms. [redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms. [redacted]'s Great Fun membership was canceled on May 23rd, 2013, and she was not charged a monthly fee for this service. Ms. [redacted]'s Shoppers Advantage membership was canceled on June 18th, 2013, and a refund of $17.99 will be issued to her credit card account as reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: GreatFun, a program of Trilegiant Corporation, attracts me by offering a $50 rebate on tickets I had just purchased through [redacted].com (an embedded offer in [redacted]'s website). When I called the number to enroll as a member, the service agent ([redacted]) explained the program and answered my questions. The question I asked her repeatedly was whether the rebate would be valid on the tickets I had just purchased. She assured me that it would be. However, when I filled out my rebate form, I realized that my membership was not "activated" until the day AFTER I purchased the tickets and gave them my credit card number for their introductory fee. I have since asked for my "membership" to be cancelled, my $1 to be refunded, and any future credit card charges to be cancelled. I hope, however, that their dubious business practices can be stopped.Desired Settlement: See above.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Great Fun membership, a service provided by Trilegiant Corporation.

As an incentive for trying Great Fun, Ms. [redacted] was offered two $50 [redacted] rebates. The terms of the offer do allow for Ms. [redacted] to use one of these rebates toward the [redacted] purchase that she recently made. In order to avail herself of the promotional offer, Ms. [redacted] may return the rebate form that was included in her membership kit or sent to the e-mail address provided during the enrollment process, along with her corresponding receipt of purchase. Upon receipt of the completed rebate form and receipt, Ms. [redacted]’s rebate check will be delivered within 4-6 weeks.

In addition, Ms. [redacted]’s membership was canceled on January 28th, 2014, and a refund of $1.00 will be issued to her credit card account as reimbursement of the trial fee that she was charged.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because: As I have requested my account be closed (which it has), I no longer have access to their rebate forms. If they will email or mail me a form, along with any additional instructions, I will complete the form. When I receive the refund check, I will consider the matter satisfactorily addressed by the company.

Sincerely,

Business

Response:

Thank you for your correspondence regarding [redacted]’s additional concerns with her Great Fun membership.

In order to uphold our high level of customer satisfaction, Ms. [redacted] may either e-mail ([redacted]) or fax (###-###-####) her [redacted] receipt directly to me, and I will have her first $50 rebate processed by our Claims department. She would not be required to include a rebate form if she chooses one of these options. We have also requested for the rebate forms to be mailed to Ms. [redacted], though, and she can expect to receive them within the next ten to fifteen business days.

We again apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I was charged $16.99 twice a month for services I didn't know how to use or even want.

I called to cancel services... first time they hung up on me because they said their computers were down. I called back and another guy tried to convince me to keep service. I told him I wanted it cancelled.... he cancelled it and gave me confirmation number. It is still being charged on my account and I can't get a anyone to cancel or give me my money back.Desired Settlement: They owe me at least $170.00 In unauthorized charges.

Business

Response:

Business Response /* (1000, 5, 2013/05/10) */

Thank you for your correspondence regarding [redacted]'s concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Travelers Advantage and Shoppers Advantage. An individual member may join the services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

After researching her concerns, we found that Mrs. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on November 18th, 2012, after being transferred to one of our representatives by [redacted]. If Mrs. [redacted] did not inform us that she wished to cancel these memberships at the end of the trial periods, she would be charged the current monthly membership fees. The terms of the agreements provide that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, Mrs. [redacted]'s Travelers Advantage membership was canceled on March 29, 2013, and a full refund of $51.97 [redacted] be issued to her credit or debit card account. Mrs. [redacted]'s Shoppers Advantage membership was canceled on May 10th, 2013, and an additional refund of $68.96 will be issued to her account as full reimbursement of the fees that she was charged for this service.

We apologize for any inconvenience that Mrs. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: Last November I had called the customer service center to make sure I would not be charged after December. They had told me I would not be charged for sure since my membership would end in December. Since then I have been charged the last 4 months and called them 3 times complaining that they were still charging me. I have yet to receive any refunds or even a call back from them telling me why im still being charged.

Product_Or_Service: Membership

Desired Settlement: DesiredSettlementID: Refund

I would like to be refunded the $24.99 for the last 4 months I was being charged for

Business

Response:

Business Response /* (1000, 5, 2013/04/26) */

Thank you for your correspondence regarding [redacted]'s concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

Please be assured that we make every effort to comply with a member's request to cancel their memberships in Great Fun and Shoppers Advantage for any reason. Accordingly, if a customer is dissatisfied with the services under the programs, the company will cancel the memberships and he/she will owe nothing further.

We regret that Mr. [redacted]'s initial requests to cancel his Great Fun and Shoppers Advantage memberships were not effectively processed. Mr. [redacted] can be assured that his Great Fun membership was canceled on April 26th, 2013, and a refund of $67.96 will be issued to his credit or debit card as reimbursement of the last four monthly membership fees that he was charged. Mr. [redacted]'s Shoppers Advantage was also canceled on April 26th, 2013, and a full refund of $81.00 will be issued to his account for this service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: [redacted] XXXXXMarch 17,2013#XXX-XXX-XXXXGreatfunSupportServices[redacted] XXXXXTo Whom This May Concern;On Monday March 4th, 2013 the Fraud Department of my Visa card ending in 1195 contacted me. They had noticed a repetitive payment of $14.99 being charged to my account.Having brought this to my attention I did not recognize the company to which I was being charged.Using threeway calling Visa Fraudulent Department called the number listed on my [redacted].We finally reached the Support Services of "Greatfun". I was told that I had signed up for this, lack of a better word, club. That I had purchased [redacted] rabbit food and when I did I also signed up for this "club".I promptly cancelled this ridiculous scam and was told that I would be reimbursed for the last 2 months of payments, a total of $29.98. This amount has been credited to my account. Support Services guaranteed me that if I could provide proof that other paymentsof $14.99 had been paid to that account I would be reimbursed. Enclosed is proof.You will find the $1.00 charge dated 11/19/2010. The supposed fee to join your fictitious club. Enclose also find the dates that this same amount was charged to my account and [redacted] now be reimbursed. I do not wish to have my card credited but rather refunded in check form to the address listed above.

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I do not wish to have my card credited but rather refunded in check form to the address listed above.

Business

Response:

Business Response /* (1000, 5, 2013/04/23) */

Thank you for your correspondence regarding [redacted]'s concerns with her Great Fun membership, a service provided by Trilegiant Corporation.

By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Great Fun. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. [redacted] was enrolled in the Great Fun service on November 18th, 2010, while responding to an online offer on the [redacted].com website. The Great Fun membership was described to her at the time of enrollment, including billing and cancellation terms. Ms. [redacted] accepted the offer by providing verification of acceptance (City of Birth) and clicking "yes", indicating her agreement to enroll in the service.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Ms. [redacted]'s membership was canceled on March 4th, 2013, and a refund of $29.98 was issued to her credit card account. An additional refund of $360.76 is being issued to Ms. [redacted]'s account as full reimbursement of the fees that she was charged for the service. If we are unable to successfully issue this refund to Ms. [redacted]'s account, a check will be mailed to her.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: This company withdrew funds from my checking account without my permission.

Today, April 18, I called TLG great fun because I noticed there had been a recurring charge on my account from them. I spoke with a woman who said I had been a paying member since 2010. I have never given this company permission to take money directly out of my account. They have been taken small (13.00) amounts of money out of my account each month for 3 years. I have never been notified by this company at any point in time. The woman told me I had cashed a check that put me into the program on a trial basis for 30 days and then into the full membership. I have no recollection of cashing any check from them. Furthermore, I am not in the habit of cashing checks I receive in the mail. Desired Settlement: I am seeing a refund on the money they took out from my account. I have never utilized this service.

They charge $13.00/month and have been taking out my money for three years. Thus, I would be happy with a $400.00 refund.

Business

Response:

Business Response /* (1000, 5, 2013/04/23) */

Thank you for your correspondence regarding [redacted]'s concerns with her Great Fun membership, a service provided by Trilegiant Corporation.

By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Great Fun. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mrs. [redacted] was enrolled in the Great Fun service after receiving a solicitation which was mailed to select [redacted] customers. A consumer who received the solicitation was invited to cash a check for $8.25 to activate their Great Fun membership. If the check was cashed, the consumer would have received the membership free for a trial period. Trial members could cancel at anytime within the trial period by simply calling a toll-free number, which was listed on the membership materials and owe nothing. Otherwise, their membership continued and the monthly/annual membership fee was charged to their credit or debit card.

The solicitation piece fully and clearly disclosed the terms of the offer. The front and back of the check clearly stated that cashing the check activated the Great Fun membership. Furthermore, the letter that enclosed the check also stated on the front and the back that cashing or depositing the check automatically enrolled the consumer in the service.

Our records indicate that Mrs. [redacted] was enrolled in Great Fun on April 30th, 2010, after she cashed the check for $8.25. We are mailing Mrs. [redacted] a copy of the check for her to review.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Mrs. [redacted]'s membership was canceled on April 18th, 2013, and $477.65 will be issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service.

We have also have taken immediate steps to remove Mrs. [redacted]'s name and address from our future mailing lists. However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to complete.

We apologize for any inconvenience that Mrs. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I never signed up for this product. My bank ([redacted]) auto-signed me up for this as a "free trial" (first month free). After the first month, I called to have this cancelled, yet have been charged every month for the past year (I did not check my billing because I assumed this had been removed). I am so frustrated that I am out well over $200 and did not in ANY way want this product. This is a total scam - they even change the name of the organization they bill from every month in order to prevent being blocked from payment.A broader composite of others' complaints can be found here as well:[redacted]

Desired Settlement: DesiredSettlementID: Refund

I'd not only like a refund, but I'd request a class action lawsuit so that others are not scammed as well.

Business

Response:

Business Response /* (1000, 5, 2013/04/15) */

Thank you for your correspondence regarding [redacted]'s concerns with her IdentitySecure membership, a service provided by Trilegiant Corporation.

By way of background, IdentitySecure is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in the service. An individual member may join IdentitySecure in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Ms. [redacted] received a solicitation to join IdentitySecure which was mailed to select [redacted] customers. The solicitation piece fully and clearly discloses the terms of the offer. Unless the customer affirmatively elects to subscribe by returning the signed and completed order card, the customer will not be enrolled as a member, nor billed the monthly fee. For offers with a trial period, members may cancel at any time within the trial period by simply calling a toll-free number, which is listed in the membership materials.

Our records indicate that Ms. [redacted] was enrolled in IdentitySecure on November 7th, 2011 after we received her signed and completed order card. We will send Ms. [redacted] a copy of the order card for her to review.

Please be assured that we make every effort to comply with a member's request to cancel membership in IdentitySecure for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further.

We regret that Ms. [redacted]'s initial requests to cancel her membership were not effectively processed. Ms. [redacted] can be assured that her IdentitySecure membership was canceled on April 13th, 2013 and $271.84 will be issued to her credit or debit card account as full reimbursement of the fees she was charged for the service.

We apologize for any inconvenience Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations