Affinion Group, Inc.

Review: Shoppers Advantage enrolled me without authorization in some shoppers savings program after I made an online purchase. They charged $21.95 per month. I called several times to cancel, and each month there appeared the theft of $21.95 from my account. They only got me for three months. There are websites full of folks complaining about this, so I'm not the only person they scammed. I was also told in each phone call that I was given a $25 gift card which was never sent to me, which I also didn't ask for anyway. Major scam.Desired Settlement: Please check on these folks to stop them from ripping off people just trying to use an online purchasing service.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed.

Our records indicate that Ms. [redacted] was enrolled in both our Shoppers Advantage and Great Fun services on August 20th, 2013. On that date, she was asked if she would like to learn about a special offer when trying the services for trial periods. The offer for trying Shoppers Advantage was a $25 American Express gift check. The offer related to Great Fun was $40 in [redacted] gift cards. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offers in the services.

During the enrollments, Ms. [redacted] was provided with the terms of the memberships in Shoppers Advantage and Great Fun. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling our toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun. As such, Ms. [redacted]’s Shoppers Advantage membership was canceled on December 16th, 2013, and a full refund totaling $66.85 is being issued to her credit or debit card account. Ms. [redacted]’s Great Fun membership was canceled on October 23rd, 2013, and a refund of $19.99 was issued to her account as reimbursement of the monthly fee that she was charged.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I received a payment due notice in the mail from this company even though I had not signed up for anything or agreed to anything. I called them and they claimed that I had signed up through [redacted] which I absolutely did not. This is a scam. They canceled my "membership" per my request but I had not signed up for it in the first place. I am curious how many people just pay the bill - it's quite a scam. Please look into this company.

Product_Or_Service: none - they claimed I bought a membership

Account_Number: [redacted]Desired Settlement: I didn't pay them so they owe me nothing.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Great Fun membership, a service provided by Trilegiant Corporation.

By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. [redacted] was enrolled in the Great Fun service on July 24th, 2009, while responding to an online offer on the Priceline website. The Great Fun membership was described to her at the time of enrollment, including billing and cancellation terms. Ms. [redacted] accepted the offer by providing verification of acceptance and clicking "yes”, indicating her agreement to enroll in the service.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Ms. [redacted]’s membership was canceled on December 16th, 2013, and we will no longer attempt to charge her a monthly fee for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: Monies have been taken from my bank account without my authorization.Desired Settlement: The desired out come is to have the monies taken from my account replaced and for them to shut down and stop doing this to other people.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership, a service provided by [redacted]

By way of background, [redacted] is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorizatihttp://blue.Revdex.com.org/core/complaints/publishstatus.aspxon from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that [redacted] was enrolled in Shoppers Advantage on June 19, 2015. On that date, [redacted] was asked if he would like to learn about a special offer for a $25.00 American Express gift card when trying the service for a trial period. [redacted] provided his first and last name, address, and billing information in order to accept the offer in the service.

During the enrollment, [redacted] was provided with the terms of the membership in [redacted] Great care is taken to ensure that the consumer authorizes enrollment in the program. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at any time within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted]. As such, Mr. [redacted] membership was canceled on February 10, 2016, and a refund of $22.95 will be issued to his debit card account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Jason A[redacted]

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. But instead of reimbursing my debit account, as I have already cancelled it, could they possibly send the reimbursement in the form of a check?

Sincerely,

Esteban H[redacted]

Review: The company will not refund my money and has been billing my account since April of 2013 at $12 which I did not authorize. They also said they cancelled my membership and they did not, I am still being billed.

Business

Response:

This letter is a response to Ms. [redacted] complaint regarding Shopper Discounts & Rewards.

Our records show that Ms. [redacted] completed an online transaction at [redacted] on August 23, 2008. After completing the transaction she was offered a free 30-day trial of our Shopper Discounts & Rewards service and a $10 Reward Certificate for trying our service, which she accepted.

Ms. [redacted] accepted the trial membership offer for Shopper Discounts & Rewards by entering the email address [redacted] twice and then clicking the “YES!” button on the page. Immediately to the left of the “YES!” button are the “Offer and Billing Details”. The Offer and Billing Details set forth the terms of the offer, including the $12 monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card she used for her transaction with [redacted]. Immediately above the location on the offer page where Ms. [redacted] entered her email address twice and clicked “Yes” is the following statement:.

“By entering my email address as my electronic signature and clicking YES, I have read and agree to the Offer and Billing Details and authorize [redacted] to securely transfer my name, address and credit or debit card information to Shopper Discounts & Rewards for billing and benefit processing.”

Thus, by accepting the offer, Ms. [redacted] agreed that the Shopper Discounts & Rewards $12 monthly membership fee would be billed to the credit or debit card used in connection with her transaction with [redacted]. Immediately after clicking the “YES!” button, Ms. [redacted] was taken to another screen welcoming her to the program. This page advised Ms. [redacted] that she had just joined Shopper Discounts & Rewards. Within the next few minutes, Ms. [redacted] was sent two emails from us including her membership kit and password and reminding her to use her $10 Reward Certificate.

On August 23, 2008, we sent Ms. [redacted] an email explaining how to access the Shopper Discounts & Rewards membership. Also, we sent Ms. [redacted] her membership kit, an email reminding her to use the benefits of her membership, and an email reminding her to use her $10 Reward Certificate. On September 10, 2008, we sent Ms. [redacted] an email to remind her that the free trial membership would conclude on September 22, 2008, and at that time, she would be billed the monthly membership fee. The email also included our toll-free telephone number if she wished to cancel, in which event, she would not be charged.

Ms. [redacted] was charged the first $12 monthly membership fee at the end of her free trial membership on September 22, 2008. That same day, we sent Ms. [redacted] an email reminding her of the benefits of the membership. Ms. [redacted] was charged the monthly membership fee from September of 2008 to August of 2014. In addition, we continued to send emails to Ms. [redacted] on a monthly basis reminding her to use all the benefits of the Shopper Discounts & Rewards service.

Ms. [redacted]’s Shopper Discounts & Rewards membership was canceled on September 17, 2014 and seventeen credits of $12 were issued to her account. In order to uphold our high level of customer satisfaction we requested that fifty-four additional credits of $12 be issued to Ms. [redacted]’s account. These additional credits represent full reimbursement of membership fees that were billed to her account for the Shopper Discounts & Rewards membership.

Shopper Discounts & Rewards makes every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchase. For this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service). In addition, Shopper Discounts & Rewards places its key offer details on the very same page as the “YES!” button rather than requiring a consumer to click through one or more links in order to find these details. Moreover, when a misunderstanding such as the one with Ms. [redacted] occurs, we are pleased to cancel a customer’s membership, as we have in this instance.

We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me.

Sincerely,

Review: Did free trial with [redacted] (Triledgiant) probably via a $5 rebate check came with an unrelated purchase from TigerDirect around September, 2013. Called Trilegiant / Affinion group before 10/25/2013 to cancel free trial as stated in their advertisement. Cancellation confirmation # [redacted]. But discovered $16.99 has been chargi** each month on my Chase Credit Visa credit card till now (Dec, 2015.) Called [redacted] again on 12/25/2015 to find membership was never cancelled. Asked to cancel again confirmation #[redacted]Desired Settlement: Refund full amount of $16.99 per month from November, 2013 to Dec, 2015 (26 months) for a total of $441.74

Business

Response:

Thank you for [redacted] correspondence regardi** his concerns with his [redacted] membership, a service provided by Trilegiant Corporation.

By way of background, [redacted] is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billi** and enrolli** the consumer in our services. An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billi** alo** with the name of the service to identify the charge.

Our records indicate that Mr. ** was enrolled in both our Great Fun and [redacted] services on September 29, 2013, after making a purchase from Tiger Direct and then respondingto an offer to receive a rebate on his recent purchase by calli** a toll free number. Upon calling the toll free number, Mr. ** was presented with the option to enroll in both Great Fun and Buyers Advantage, which our records indicate he accepted. The offer for joining Great Fun was two (2) $20.00 rebates for purchases from Tiger Direct. The offer related to [redacted] was $20.00 in gas purchase rebates. According to the terms of the agreements for Great Fun and Buyers Advantage, if Mr. ** did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees. A separate phone number for each service was provided during the enrollment process.

Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Great Fun and [redacted] for any reason. As such, Mr. [redacted] Great Fun membership was canceled on October 28, 2013, and he was not charged a monthly fee. Mr. [redacted] membership was canceled on December 22, 2015, and refunds totaling $425.75 will be issued to his credit card account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that Mr. ** may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Jason [redacted]

Customer Relations

Review: On 9/23/15 my [redacted] credit card account was charged $129.99 for products or services by TLG Everyday for an annual membership to a "discount coupon club". When I spoke to a TLG customer representative I was told I had signed up for a 1 month free trial membership as a result of using my credit card to rent a vehicle from [redacted]. After the supposed free trial expired, I was automatically signed up for a 1-year membership without my knowledge or approval.Desired Settlement: Reversal of charges on my credit card account and cancellation of any future annual membership.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Everyday Values membership, a service provided by Trilegiant Corporation. By way of background, Everyday Values is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Mr. [redacted] was enrolled in the Everyday Values service after receiving a solicitation which was mailed to select [redacted] customers. A consumer who received the solicitation was invited to cash a check for $9.25 to activate their membership. If the check was cashed, the consumer would have received the membership free for a trial period. Trial members could cancel at anytime within the trial period by simply calling a toll-free number, which was listed on the membership materials and owe nothing. Otherwise, their membership continued and the annual membership fee was charged to their credit card.The solicitation piece fully disclosed the terms of the offer. The front and back of the check stated that cashing the check activated the Everyday Values membership. Furthermore, the letter that enclosed the check also stated, on the front and the back, that cashing or depositing the check automatically enrolled the consumer in the service.Our records indicate that Mr. [redacted] was enrolled in Everyday Values on July 24, 2007, after he cashed the check for $9.25. We are mailing a copy of the check to Mr. [redacted] for his review. Please be assured that we make every effort to ensure that a member is satisfied with their membership in Everyday Values. As such, Mr. [redacted]’s membership was canceled on October 30, 2015, and refunds totaling $1,159.91 are being issued to his credit card account as full reimbursement of the fees that he was charged for the service. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.Sincerely,Jason A[redacted]Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: Great Fun promised a $1 for 30-day trial period of their services; however, unknowingly to me, they also signed me up for a Shoppers Advantage trial and charged me twice. They used very deceptive tactics to enroll me in two, rather than the one trial advertised. This business is a scam, even though it is advertised through 'reliable' businesses, such as [redacted]. Due to the initial deception of the business and its unethical practices, I have cancelled my trial period and intend to cancel my credit card, as this business is not trustworthy.Desired Settlement: $2.00 refund to my credit card account.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on February 6th, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted. The offer for enrolling in Great Fun was $100 in rebates for [redacted] purchases. The offer related to Shoppers Advantage was $20 worth of rebates for gas purchases. According to the terms of the agreement for Great Fun and Shoppers Advantage, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.

Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Mr. [redacted] provided his date of birth to the representative confirming his authorization to enroll in both of the services.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Mr. [redacted]’s Great Fun and Shoppers Advantage memberships were both canceled on February 11th, 2014, and a refund of the $1.00 trial fees will be issued to his credit card account.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: This company gets you in the door by doing a 30 day trial membership for $1 - you are directed to them by various online retailers like [redacted] in order to get a discount on one specific purchase you're making.Once you make the purchase, they make it impossible to opt out of the "buying membership". The opt-out URL (web address) takes you to a 404: page not found - so it's impossible to end your membership online. Emailing them hasn't helped me at all, and they're only open during 9-4 (inside business hours which makes it difficult for someone with a full time job to opt out.After they pretend to process your opt-out, and you stop worrying about it, they begin charging your account $16.99 twice per month. This is unacceptable.Desired Settlement: They pretended to process my opt-out on 9/19/2012 and have been charging my account $33 every month since then - somehow I didn't notice, which is my fault, but now they're making it even more difficult. Absolutely terrible way of doing business.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Everyday Privileges Gold membership, a service provided by Trilegiant Corporation.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in Everyday Privileges Gold for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further.

To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Mr. [redacted] can be assured that his Everyday Privileges Gold membership was canceled on October 29th, 2013, and a refund of $221.87 will be issued to his credit or debit card account as full reimbursement of the fees he was charged for the service.

In Mr. [redacted]’s complaint, he indicates that he was charged twice a month for our services. Our records do not reflect this. In order to research this matter further, please advise Mr. [redacted] that he may either e-mail ([redacted]) or fax (###-###-####) me a copy of his statement reflecting the double billing for review.

We apologize for any inconvenience Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: I have been receiving monthly charges from (3) separate outfits: TLG Great FN, TLG Shopper and Budget Savers totaling $248.62. It appears to stem from an over-the-phone purchase I made in July from [redacted]. Not sure if Trilegiant and [redacted] are affiliated, but I was able to find many article showing they share similar unethical business practices, where their 'customers' ended up being charged for things they didn't purchase. When I contacted [redacted] about these charges, they claim to have no record that I placed an order in July; they said they didn't receive my order until October, but that is not correct.Desired Settlement: Mail me a check in the amount of $248.62 from charges made below:TLG Great FN - $60.97TLG Shopper - $66.85Budget Savers - $120.80

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Ms. [redacted] enrolled in Great Fun and Shoppers Advantage on July 18th, 2013. On this date she was asked if she would like to learn about a special offer for when trying the services for trial periods. The offer related to Great Fun was $40 in Visa gift cards. The offer for enrolling in Shoppers Advantage was a $25 [redacted] gift card. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offers in the services.

During the enrollment, Ms. [redacted] was provided with the terms of the memberships in Great Fun and Shoppers Advantage. Great care is taken to ensure that a consumer authorizes enrollment in the services. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms. [redacted]’s Great Fun membership was canceled on December 6th, 2013, and a refund of $60.97 will be issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service. Ms. [redacted]’s Shoppers Advantage membership was also canceled on December 6th, 2013, and an additional refund of $66.85 will be issued to her account as full reimbursement of the fees that she was charged.

In her complaint, Ms. [redacted] also references charges from Budget Savers. Trilegiant Corporation is not associated with these transactions. Please advise Ms. [redacted] to contact Budget Savers directly regarding their charges.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I appreciate your prompt response. The only reason your response is being rejected is the method of reimbursement. I have since canceled my debt card. Please issue a check to me in the amounts you listed: $66.85 from Shoppers Advantage and $60.97 from Great Fun.

Sincerely,

Business

Response:

Thank you for your correspondence regarding [redacted]’s additional concerns with her Great Fun and Shoppers Advantage memberships.

Our records indicate that the refunds that we issued to Ms. [redacted]’s debit card account have been accepted by her financial institution. Please ask Ms. [redacted] to contact the financial institution to verify that they have received these refunds and that they have been successfully posted to the correct account.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you.

Sincerely,

Review: My Rebate Check of $50.00 did NOT clear the bank and I also receive additional chargeback fees to my account.Desired Settlement: I would like a refund of $70.00 that is valid funds along with the company being forced to close or at the least stop soliciting membership with Travelers Advantage.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with the $50.00 rebate check that was sent to her by Travelers Advantage, a service provided by Trilegiant Corporation. Our accounting department has confirmed that the $50.00 rebate check that was sent to Ms. [redacted] was cashed on March 24, 2015, but Ms. [redacted] has indicated that the check was not deposited until sometime in April. This would seem to indicate that someone may have attempted to deposit the check a second time. Please ask Ms. [redacted] to contact her financial institution to verify that the check was originally cashed on or around March 24, 2015, and that this is why the second deposit would not have been successful. Sincerely, [redacted]Customer Relations

Review: I had to sign up to become a member of PrivacyGuard for a job position I held, however I was only with that company for about a week, and promptly cancelled my membership with PrivacyGuard (this was in September '13). I was given a cancellation code by PrivacyGuard and thought it was taken care of, however on October 10th, I had an UNAUTHORIZED charge from PrivacyGuard for $14.99 out of my account. I called PrivacyGuard and they stated they had no record of me canceling, so I cancelled yet again and was given another cancellation code. They said there was nothing they could do regarding repayment, so I called my bank and filed a complaint to get my money back. I read on several ripoff report sites that this company has repeatedly made unauthorized charges, so I may end up needing to cancel my credit card so that they do not continually charge me.Desired Settlement: I want the unauthorized charge of $14.99 back that PrivacyGuard charged me after I'd already cancelled my membership with them over a month prior.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his PrivacyGuard membership, a service provided by Trilegiant Corporation.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in PrivacyGuard for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and he/she will owe nothing further.

We regret that Mr. [redacted]’s initial request to cancel his PrivacyGuard membership was not effectively processed. Mr. [redacted] can be assured that his membership was canceled on October 11th, 2013, and a refund of $14.99 was issued to his credit or debit card account as reimbursement of the monthly fee that he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: Since 2009 this company, under two of its components, [redacted] and [redacted], has been charging a fee against my credit card for alleged memberships. I was unaware of any such membership and had not noticed this charge, as it was relatively small, but I now find that I have been paying $29.98 a month ($14.99 X 2) to this company for over 5 years, for no known service. I was totally unaware that I had signed up for membership in anything, and I was never sent anything telling me of these memberships or my right to cancel.Desired Settlement: Desist fraudulent marketing practices

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his Travelers Advantage and [redacted] memberships, services provided by Trilegiant Corporation. By way of background, Travelers Advantage and [redacted] are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Travelers Advantage and [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. After researching his concerns, we found that Mr. [redacted] was enrolled in both our Travelers Advantage and [redacted] services on February 25, 2009, after being transferred to one of our representatives by Dollar. Travelers Advantage and [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships. If Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the monthly membership fees. The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and [redacted]. As such, Mr. [redacted] Travelers Advantage membership was canceled on April 14, 2015, and a full refund totaling $1,080.28 will be issued to his credit card account. Mr. [redacted] membership was also canceled on April 14, 2015, and additional refunds totaling $1079.28 will be issued to his account as full reimbursement of the fees that he was charge for this service. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely, [redacted]Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. Pending receipt of the refunds offered, I will consider whether the resolution is satisfactory.

Sincerely,

Review: I canceled my trial membership with Great Fun but I was then given to Shoppers Advantage without my knowledge. I was charged $16.99 for 1 year!

I purchased a ticket for [redacted] and signed up for a trial membership with Great Fun but I canceled it days after because I was not interested. I was never informed that my account was shared with Shoppers Advantage and by cancelling with Great Fun I would still need to cancel with Shoppers Advantage in order to avoid being billed by them as well. I notice the charge from Shoppers Advantage on my bank statement today and called them to inquire about it. The Shoppers Advantage ([redacted]), confirmed that I have never logged in to the account the set up for me but that they have indeed billed my bank account $16.99/month since 3/25/2014.

This is ridiculous. I agreed to a trial membership with Great Fun. I never signed up with Shoppers Advantage and my personal account information should not have been shared with them let alone allow them to automatically take money from my bank account. I suspect this is a scam that have run on many other innocent consumers. I asked for a refund but was told they can only cancel my membership and the rep had to get permission to mail me notice of the cancellation which I should receive in the mail in 15 to 20 days!

The Shoppers Advantage membership number is [redacted]. The Great Fun membership number was [redacted].Desired Settlement: I wish to receive the full $220.87 ($16.99 x 13 months) they stole from my bank account without my knowledge or permission.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumers. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Ms. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on March 24, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted. The offer for joining Great Fun was $100 in rebates for purchases from [redacted]. The offer related to Shoppers Advantage was $20 in gas purchase rebates. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Ms. [redacted] provided her date of birth to the representative confirming her authorization to enroll in the services. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms. [redacted] Great Fun membership was canceled on April 22, 2014, and she was not charged a monthly fee for the service. Ms. [redacted] Shoppers Advantage membership was canceled on April 8, 2015, and a refund of $204.88 will be issued to her debit card account as full reimbursement of the fees that she was charged for the service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,[redacted]Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

The way the company gained access to my account was duplicitous and though their explanation for how and why it happened is not accurate, I will accept the refund of $204.88 and consider this matter closed.

Sincerely,

Review: They say we signed up for their Shoppers Advantage 10 years ago when staying at a [redacted] motel. We did NOT sign up for this service! They could not produce any proof that we signed up for it, but they could confirm that we have NEVER used the service.They have been billing our credit cards for the past 10 years. We just caught this tonight. My wife thought all this time it was some kind of a business expense.To date, they have stolen about $1400 from us.Desired Settlement: I've canceled the credit card number they've been billing after reading other peoples comments that they are impossible to get rid of the charges.I'd like a check back from them for the $1400 they've stolen from us!(but I won't be holding my breath)We've also filed a complaint with the [redacted] State AG office.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

After researching his concerns, we found that Mr. [redacted] was enrolled in our Shoppers Advantage service on April 5, 2001, after being transferred to one of our representatives by [redacted]. Shoppers Advantage goes to great lengths in order to ensure that an authorized person agrees to the membership. If Mr. [redacted] did not inform us that he wished to cancel his membership at the end of his trial period, he was charged the annual membership fee. The terms of the agreement provided that, in order to ensure uninterrupted service, the membership would be renewed each year at the then current membership fee.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage. As such, Mr. [redacted]’s membership was canceled on June 18, 2014 and a refund totaling $1,309.79 will be issued to his credit card account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: I am getting charged 19.99 three times a month for membership Fees I never asked for, I called to cancell twice once in June and once today, I was told I became a member after purchasing 3 watches from [redacted].com, wich is how they obtained my Debit card information, why would I want to pay membership Fees 3 times a month I have never used their services, or obtained anything From this Co.I am disabled and a Veteran my disability is not [redacted] related,because of their recurring charges my account with [redacted] has been overdrafted twice in the last 3 months,I am on a Fixed income so this puts a hindrance on my Budget. Please Help me with this matter, any attention to this problem will be answered with deep appreciation and my Heart Felt Thanks Sincerely [redacted]Desired Settlement: Stop and Desist recurring charges to my checking account and full Refund ,Stop them from Stealing from mine and other people accounts Thank you [redacted]

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with Great Fun and Shoppers Advantage, services provided by Trilegiant Corporation.

By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Mr. [redacted] was enrolled in Great Fun and Shoppers Advantage on April 4th, 2011. On this date he was asked if he would like to learn about a special offer when trying the services for trial periods. The offer related to the Great Fun membership was a $40 [redacted] gift card. The offer for enrolling in Shoppers Advantage was a $25 [redacted] gift check. Mr. [redacted] provided his first and last name, address, and billing information in order to accept the offers in the services.

Mr. [redacted] was provided with the terms of the memberships in Great Fun and Shoppers Advantage. Great care is taken to ensure that a consumer authorizes enrollment in the services. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Mr. [redacted]’s Great Fun membership was canceled on July 4th, 2013, and refunds totaling $420.79 have been issued to his debit card account as full reimbursement of the fees he was charged for the service. Additionally, Mr. [redacted]’s Shoppers Advantage membership was canceled on October 9th, 2013, and refunds totaling $460.77 will be issued to his account.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: they say you will get a 25% rebate against your purchase. I bought eye glasses thru their website. for doing this I get a 25% rebate from them in the form of a check. I have asked four time when do you send checks out. no one knows. I have now been told since I used a coupon from the vendors site my purchase is disqualified. the smaller my purchase, the smaller my 25% check. but its disallowed. this is what they sayWhile reviewing your order confirmation there is a discount provided for your order that was not listed on your Great Fun membership. This purchase is not eligible to earn Cash Back. We work with merchants to supply discounts and free shipping that will not affect your Cash Back earnings. Please view our coupons.We apologize for any inconvenience this has caused.

Product_Or_Service: website click

Order_Number: [redacted]

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I want my $19.10 for making this purchase

Business

Response:

Thank you for your correspondence regarding [redacted]'s concerns with his Great Fun membership, a service provided by Trilegiant Corporation. By way of background, Great Fun is part of an established membership-based discount service company.

In order to uphold our high level of customer satisfaction, we will be sending Mr. [redacted] a refund check for $58.72 to reimburse him for twenty-five percent of the combined amount of the three purchases that he made through the Great Fun website. Mr. [redacted] should expect to receive this check within the next ten to fifteen business days.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

(The consumer indicated he/she ACCEPTED the response from the business.)

than so be it

Business

Response:

Thank you for your correspondence regarding [redacted]’s additional concerns with his Great Fun membership, a service provided by Trilegiant Corporation.

In our previous response to Mr. [redacted]’s complaint, we confirmed that we would be sending Mr. [redacted] a check for $58.72 to reimburse him for twenty-five percent of the combined amount of the three purchases that he made through the Great Fun website. After researching Mr. [redacted]’s additional correspondence, we found that this check had not been mailed as requested. We sincerely apologize for the delay. At this time, Mr. [redacted] should expect to receive his rebate check within the next seven to ten business days.

We again apologize for any inconvenience that Mr. [redacted] has experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Revdex.com, the first response was good for me, but they renigged. I knew they were not about to send me my three 25% rebates which totalled over 98.00 dollars. and to think how offen they do this to other consumers who are frustrated and just give up. when I receive a check it clears the banks then I will let this go.

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Sincerely,

Review: After an account that I rarely use had insufficient funds. I found the reason why was because I was getting multiple bills a month from some company. The only information I had was the description was TLGTRVLAD. My bank cancelled my account and gave me a 1800# they had on file. When I was done being on hold for over 20 minutes the rep told me I signed up when I made a reservation at a [redacted] almost a year ago. I never heard of this company let alone received any product of services from them and was charged $16.99, TWICE a month for multiple months! I never received one phone call authorizing any of these charges, never received any statements, never received any bills, nor any products or services. If I had an account with this company I would have had an account number, password etc.....

Product_Or_Service: none

Order_Number: none

Account_Number: none

Desired Settlement: DesiredSettlementID: Refund

I would like a detailed statement of how much I have been billed for. And a refund in that amount plus the $30.00 for the overdraft fee charged from my bank.

Business

Response:

Business Response /* (1000, 5, 2013/08/30) */

Thank you for your correspondence regarding [redacted]'s concerns with Travelers Advantage, a service provided by Trilegiant Corporation.

By way of background, Travelers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in the service. An individual member may join Travelers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

After researching his concerns, we found that Mr. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on November 29th, 2013, after being transferred to one of our representatives by [redacted]. Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. If Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he was charged the monthly membership fees. The terms of the agreements provide that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fee.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, Mr. [redacted]'s Travelers Advantage membership was canceled on August 26th, 2013, and a $136.92 credit will be issued to his debit card account as full reimbursement of the fees he was charged for the service. Mr. [redacted]'s Shoppers Advantage membership was also canceled on August 26th, 2013, and a $136.92 credit will be issued to his account as full reimbursement of the fees he was charged for this service. Mr. [redacted] can either email ([redacted]) or fax (XXX-XXX-XXXX) his statements depicting any fees or charges that were incurred due to the Travelers Advantage or Shoppers Advantage service billings to my attention for review and reimbursement.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Business Response /* (-10, 6, 2013/08/30) */

In our previous response to Mr. [redacted]'s complaint, we stated that his enrollment date was on November 29th, 2013. However, Mr. [redacted]'s enrollment actually occurred on November 29th, 2012.

We again apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: I cancelled this service within the first 30 days as allowed in the promotion with [redacted]. They have continued billing me.

I signed up for a 30 day 'free trial' of this service in August 2013 when it was offered as part of a promotion with [redacted]. I contacted them about two weeks later to cancel, as allowed in the promotion, and was assured I would not be billed. In December I noticed I'd been billed, and contacted them again to cancel, and was told that the 'system was down' and I would need to call back later. A few days later, I contacted them and cancelled again. Since then I have had three contacts, and been assured that a refund was on it's way and I had canceled, that I was no longer a client, and that the system was down. They have continued to bill me $16.99 every month for a service that I have not used a single time.Desired Settlement: I would like a full refund of the cumulative 220.87 that I have been billed, and to be completely removed from their membership list and billing system.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership, a service provided by [redacted] Corporation.

By way of background, [redacted] is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. An individual member may join our services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

After researching his concerns, we found that [redacted] was enrolled in both our [redacted] and [redacted] services on September 15, 2012, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, [redacted] was presented with the option to enroll in both [redacted] and [redacted], which our records indicate he accepted. According to the terms of the agreements for [redacted] and [redacted], if [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.

[redacted] and [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that [redacted] provided his date of birth to the representative confirming his authorization to enroll in both of the services.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted]. As such, [redacted]’s [redacted] membership was canceled on March 12, 2013, and he was no longer charged a monthly fee for the service. [redacted]’s [redacted] membership was canceled on September 22, 2014, and a full refund of $340.80 will be issued to his credit or debit card account.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: My name is [redacted]. I am filling a complaint with a Company called Affinion Group, this company is affiliated with [redacted] which I have an account with. It happens that I signed up for an Accidental Death and Dismemberment Insurance with this Company worth of $300,000.00 in March, 2014. I remembered vividly when I was signing up for this coverage, one of their representatives that I spoke with then told me that I can decided to cancel this coverage anytime I feel like cancelling it and there won't be any penalty whatsoever that comes with it.So eventually I signed up for it and she told me that I will be paying $90.00 quarterly, the first $90.00 was deducted from account on the 4/3/2014 while the second $90.00 was also deducted on the 7/3/2014. By the end of September, 2014 I called them that I will like to cancel my coverage with them, and that I will need my full refund back. And after calling ahead of time to cancelled my service with them, they still went ahead to withdraw the $90.00 from account and I called my bank to get my money back from them because I have called to cancelled my service with them. Since then it has been a tug of war to get my full refund of $180.00 back from this so called Affinion Group each time that I called about my refund they will tell me to write a letter to their corporate office in[redacted], in which I did couples of time but all to know avail, they were telling me that they cannot refund my money back to me for no reason. I will appreciate it if you can please use your good office to get my money back from this Company. Product_Or_Service: Accidental Death and Dismemberment Insurance Cover Account_Number: Coverage # is [redacted]Desired Settlement: DesiredSettlementID: Refund I will appreciate it if a check of $180.00 can be refunded back to me or back to my bank account at Affinity Plus Credit Union.

Business

Response:

February 25, 2015 VIA ONLINE SUBMISSION Revdex.com (“Revdex.com”)Revdex.com Complaint Department RE: Revdex.com Case #: [redacted] Dear Sir or Madam: This correspondence is in regard to the above referenced complaintfiled with your office. Due to Privacy, we are not able to provide specific informationregarding insurance related matters on this website. Please be assured that awritten response addressing all issues raised by the complainant will be sentdirectly to the Primary Insured under separate cover within the next seven (7)to ten (10) business days. We appreciate your understanding regarding this matter. Sincerely, Third Party Administrator cc: carrier

Review: I was told I could get 100.00 dollars off of a purchase of concert tickets and other items if I joined. I was supposed to recieve a coupon booklet after so many days after joining and it never came. I called complaining that that is why I joined. Finally 10 days later the coupon book came. I mailed in the receipts along with the rebate. They sent me a letter back saying they never recieved the rebate coupons. I did mail them in. I don't know what kind of game their playing but I'd rather not have anyone else sign up for the program and waste time trying to fulfill false promises. I ordered the tickets in April and now it's August and I still haven't recieved what was promised. They asked me to send them the coupons a second time. I hate to waste any more postage.Desired Settlement: $100.00 refund please. If not, just the satisfaction that I was able to lodge a complaint about the [redacted] Discount Program makes me feel warm and fuzzy inside. Thanks

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by [redacted] Corporation.

In order to avail herself of our promotional offer, [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase. Upon receipt of the completed rebate forms and receipts, [redacted]’s rebate checks would have been delivered within six to eight weeks.

We regret that we do not have a record of receiving [redacted]’s rebate forms. In order to uphold our high level of customer satisfaction, we have requested for a $100.00 rebate check to be sent to her. Please ask [redacted] to allow fifteen to twenty business days to receive this check.

In addition, [redacted] membership was canceled on July 8, 2014. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Hpwever, I still have not recieved the check.

Sincerely,