Affinion Group, Inc.

Review: In or around 9/10/13 I signed up for a trial membership of Shopper's Advantage through [redacted] Service.I decided against it soon after and called to let the representative know I wanted to cancel the membership.Unbeknownst to me (though it may have been in some fine print) I was signed up for 2 services and definitely unbeknownst to me I was only cancelled from one of themOn 11/29/13 charge date I was assessed a charge of $16.99 and was told with confirmation code [redacted] that the charge would be reversed and I would definitely be cancelled from all affiliation with shoppers advantage.Desired Settlement: I would like the refund to go through. I have read online that this is a scammy business and you may not be able to get your money back or off their list.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Shoppers Advantage and Travelers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Shoppers Advantage and Travelers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the services. An individual member may join Shoppers Advantage and Travelers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

After researching her concerns, we found that Ms. [redacted] was enrolled in both our Shoppers Advantage and Travelers Advantage services on September 10th, 2013, after being transferred to one of our representatives by [redacted]. Shoppers Advantage and Travelers Advantage go to great lengths to ensure that an authorized person agrees to the memberships. If Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she was charged at the monthly membership fees. The terms of the agreements provide that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Travelers Advantage. As such, Ms. [redacted]’s Shoppers Advantage membership was canceled on November 29th, 2013, and a refund of $34.98 will be issued to her credit card account as full reimbursement of the fees she was charged for the service. Ms. [redacted]’s Travelers Advantage membership was canceled on September 12th, 2013, and she was not charged a monthly membership fee for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: According to their customer service department this company, acting under the name of TLG*GOODFUN and TLG*SHOPPER, obtained our credit card information through another unnamed retailer. They then proceeded to charge our card $40/mo for 16 months for unknown services that no one in our household had agreed to. After speaking with the company's customer service department, they said they were unwilling to refund any of the unauthorized charges because it was against a terms of service contract that we did not agree to. This company buys credit card information from other companies, then automatically enrolls their members into recurring charges without their knowledge. We didn't realize it for over a year because we do business with another company with a similar name and did notice the scam.Desired Settlement: Refund 100% of the money stolen with interest.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with [redacted]’s Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Ms. [redacted] was enrolled in Great Fun and Shoppers Advantage on September 27th, 2012. On that date, she was asked if she would like to learn about a special offer when trying the services for trial periods. The offer for joining Great Fun was $40 worth of [redacted] gift cards. The offer related to Shoppers Advantage was a $25 [redacted] gift check. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offers in the services.

During the enrollments, Ms. [redacted] was provided with the terms of the memberships in Great Fun and Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling our toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms. Aderholdt’s Great Fun membership was canceled on February 13th, 2014, and a full refund of $320.84 is being issued to her credit card account. Ms. Aderholdt’s Shoppers Advantage membership was also canceled on February 13th, 2014, and an additional refund totaling $352.20 is being issued to her account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Mr. and Ms. [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It's still a shame that companies like this can exist solely to prey off people that don't verify every transaction on their statements each month.

Sincerely,

Review: A trial membership was offered with a purchase. I canceled the membership after the trial and this company continued to make unauthorized charges to my account without my knowledge. They bait you with free trial offers and charge your card. And, of course when you call to inquire about this matter, they claim to have no record of your cancellation. This company is a scam. Beware!Desired Settlement: I want a refund of the $16.99 they took out of my account each month.I have filed a dispute with my debit card and have gotten three months conditional refund. I want a refund of the other $254.85 that they have stolen from me.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in Shoppers Advantage for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further. Ms. [redacted] can be assured that her Shoppers Advantage membership was canceled on May 24th, 2014, and a refund of $306.82 will be issued to her debit card account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I do not know how this company got my credit card information. However, they have been charging my credit card $15.99 monthly since January 2011 without my knowledge. I did not sign up for their service and I did not authorize any of the charges.Desired Settlement: I want the full amount, $655.59, of fraudulent charges refunded.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

After researching his concerns, we found that Mr. [redacted] was enrolled in our Shoppers Advantage service on June 17, 2010, after being transferred to one of our representatives by [redacted]. Shoppers Advantage goes to great lengths in order to ensure that an authorized person agrees to the membership. If Mr. [redacted] did not inform us that he wished to cancel his membership at the end of his trial period, he was charged at the monthly membership fee. The terms of the agreement provided that, in order to ensure uninterrupted service, the membership would be renewed each month at the then current membership fee.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage. As such, Mr. [redacted]’s membership was canceled on June 24, 2014, and a refund of $751.53 will be issued to his credit card account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Once the refund of $751.53 is posted to my credit card I will consider the matter closed. Thank you for helping resolve this.

Sincerely,

Review: I just noticed a credit card charge of $16.99 and upon further inspection realized that this has been a monthly occurrence for god knows how long and my hard earned money has been STOLEN from me without my consent. I never signed up for anything and have received nothing in return for the monthly charges. They've stolen hundreds of dollars from me and I think it is criminal of them to do so. I work hard for my money and this is extremely upsetting, please shut this company down!!!Desired Settlement: All money charged is returned

Business

Response:

Thank you for your correspondence regarding[redacted] concerns with [redacted], a service provided by[redacted]. By way of background, [redacted] is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. After researching their concerns, we found that [redacted] was enrolled in our [redacted] service on December 22, 2013, after being transferred to one of our representatives by Dollar. [redacted] goes to great lengths in order to ensure that an authorized person agrees to the membership. If [redacted] did not inform us that they wished to cancel the membership at the end of the trial period, they were charged the monthly membership fee. The terms of the agreement provided that, in order to ensure uninterrupted service, the membership would be renewed each month at the then current membership fee. Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted]. As such, [redacted] membership was canceled on February 13, 2015, and a refund of $221.87 is being issued to their credit card account as full reimbursement of the fees that they were charged for the service. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to their satisfaction. Sincerely, [redacted]Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Please relay to the company that I had called within the required time to cancel that subscription. However, my credit card was continued to be charged which I was not aware of and just happened to catch it as I stopped using that credit card, also I have not received any services in return for my subscription, which I did cancel. Regardless, I am satisfied with the resolution offered by the company i.e. subscription cancellation and reimbursement for the total amount charged to my account.Sincerely, [redacted]

Review: My credit card is being debited each month for $12.99 which I did not authorize. I have called them to cancel the charge and also completed an online request to cancel the charge four months ago. The charge is still being made on a monthly basis and the online access to cancel no longer seems to exist. Their customer service representatives are now of non english speaking persuation and do not/or cannot cancel charges. I have discovered there is a growing population of the same complaint against this group online. Something needs to be done to resolve their questionable practices.Desired Settlement: At this point, I will not dicker of the charge amounts. I require the billing be cancelled premanently. Should they continue, a refund amount will definatley be an issue.

Business

Response:

Thank you for your correspondence regarding [redacted]’ concerns with her Great Fun membership, a service provided by Trilegiant Corporation. By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that Ms. [redacted] was enrolled in the Great Fun service on June 8, 2008, while responding to an online offer on the [redacted] website. The Great Fun membership was described to her at the time of enrollment, including billing and cancellation terms. Ms. [redacted] accepted the offer by providing her verification of acceptance (City of Birth) and clicking "yes”, indicating her agreement to enroll in the service. Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Ms. [redacted]’ membership was canceled on April 7, 2015, and a refund of $1.052.19 will be issued to her credit card account as full reimbursement of the fees that she was charged for the service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, [redacted]Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: This Company took 16.99 out of my checking twice in a row. I did not give them permission to do so. When I call them they, they said they only took it out once. When ask for all my money back they said it would take 10 to 14 days to refund 16.99. I have email 3 times and the email said we will get back to you shortly and they never have. I would like the 33.98 put back into my account.Desired Settlement: I want the 33.98 dollar put back into my checking account.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Ms. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on June 5, 2015, after making a purchase from Tiger Direct and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in Great Fun and Shoppers Advantage, which our records indicate she accepted. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms. [redacted] Great Fun membership was canceled on July 23, 2015, and a refund of $16.99 is being issued to her debit card account. Ms. [redacted] Shoppers Advantage membership was canceled on July 21, 2015, and an additional refund of $16.99 is being issued to her account as reimbursement of the monthly fee that she was charged for this service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,[redacted]Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I originally joined "Complete Home" club which was ran by this company, upon the promise that for trying it as a trial basis that I would receive a free touch screen MP3 player. I remember that the picture shown was similar to that of the current [redacted] touch devices at the time. A long period went by where I did not receive the item. At this point I placed a call to customer service about the issue and that they would send out something for me to fill out to send back to them. They never sent this document to me and I never heard back from the company. I fulfilled all terms of my obligation, but this company did not fulfill any of their promises to me.Desired Settlement: I would like to either be fairly compensated the amount for the touchscreen MP3 player that I was supposed to have been sent or to be sent a new touchscreen MP3 player as I was supposed to have received at the time.

Business

Response:

Thank you for your letter of correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by Trilegiant Corporation. By way of background, [redacted] is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. Our records indicate that Ms. [redacted] received a solicitation to join [redacted] which was mailed to select [redacted] of [redacted] customers. Ms. [redacted] was enrolled in [redacted] on March 2, 2012, after we received her signed and completed order card. The offer for joining the service was a Touch Screen MP3 Player. In order to avail herself of the promotional offer, Ms. [redacted] was required to return the offer request card that was included in her membership kit or sent to the e-mail provided during the enrollment process. Upon receipt of the completed offer request card, Ms. [redacted]’s MP3 Player would have been delivered within 4-6 weeks. We regret that Ms. [redacted] did not receive her MP3 Player at the time of the offer. At this time we no longer have the MP3 Players available, but in order to uphold our high level of customer satisfaction, we have requested for a $20.00 check to be sent to Ms. [redacted] as a replacement for the MP3 Player. Ms. [redacted] should receive the check within the next fifteen business days. In addition, Ms. [redacted]’s [redacted] membership was canceled on March 23, 2012, and she was not charged a monthly fee for the service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, [redacted]Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution as somewhat satisfactory though inaccurate. I did return the offer response card that was mentioned, to which I was told at the time that Complete Home had not received it. Upon talking with the representative, I was told that I would be sent a new card to fill out and send in, but a new card was never sent and there was no additional follow-up from the company. With that said I will accept the terms of the resolution in order to move on.

Sincerely,

Review: TLG Privacy Guard (https://www.[redacted].com/), I and my [redacted] friend did business with went ahead and approved a subscription that I and [redacted] did not authorize, and my friend [redacted] did not sign-up for. The business that is connected to TLG [redacted] and did not communicate to us there was gonna be a $19.99 subscription is from the company, but went ahead and told TLG to approve the the $19.99 transaction is:

Small Business Credit Solutions

[redacted]

Tel: ###-###-####

Fax: ###-###-####

Email: [redacted]

Both businesses are scammers and did not help. Small Business Credit Solutions said they would only charge $1.00 and nothing else but went ahead did not tell us that a $19.99 monthly charge was coming from TLG Privacy Guard. And TLG and Small Business Credit Solutions did not communicate to us about that charge or sign-up, they went ahead and assumed and run the payment without [redacted] and I's permission.Desired Settlement: Shutdown both businesses so they do not scam and cheat people with their promise, especially Small Business Credit Solutions in [redacted] and throughout their branches because they will scam people and cheat people especially those running the [redacted] branch, and have both businesses refund me back the funds they took from my checking account.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with [redacted]’s [redacted] membership, a service provided by Trilegiant Corporation. By way of background, [redacted] is part of an established membership-based service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Mr. [redacted] was enrolled in the [redacted] service on November 21, 2015, through a response to an online offer on the [redacted].com website. The [redacted] membership was described at the time of enrollment, including billing and cancellation terms. The offer was accepted by providing Mr. [redacted]’s name, address, date of birth, social security number and billing information, and clicking "Yes, Sign Me Up!”, indicating Mr. [redacted]’s agreement to enroll in the service. Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted]. As such, Mr. [redacted]’s membership was canceled on December 9, 2015, and a refund of $19.99 is being issued to the debit card account that was charged for the service.In his complaint, Mr. [redacted] references business dealings with Small Business Credit Solutions. Trilegiant Corporation is not associated with Small Business Credit Solutions and would be unable to assist with any concerns regarding that company.We apologize for any inconvenience that Mr. [redacted] and Mr. [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.Sincerely,Jason A[redacted]Customer Relations

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with [redacted]’s [redacted] membership, a service provided by Trilegiant Corporation. By way of background, [redacted] is part of an established membership-based service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Mr. [redacted] was enrolled in the [redacted] service on November 21, 2015, through a response to an online offer on the [redacted].com website. The [redacted] membership was described at the time of enrollment, including billing and cancellation terms. The offer was accepted by providing Mr. [redacted]’s name, address, date of birth, social security number and billing information, and clicking "Yes, Sign Me Up!”, indicating Mr. [redacted]’s agreement to enroll in the service. Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted]. As such, Mr. [redacted]’s membership was canceled on December 9, 2015, and a refund of $19.99 is being issued to the debit card account that was charged for the service.In his complaint, Mr. [redacted] references business dealings with Small Business Credit Solutions. Trilegiant Corporation is not associated with Small Business Credit Solutions and would be unable to assist with any concerns regarding that company.We apologize for any inconvenience that Mr. [redacted] and Mr. [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.Sincerely,Jason A[redacted]Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, however the Small Business Credit Solutions [redacted], ** branch and its failure to communicate to Mr. [redacted] and myself upon reading the contract and signing, was a red flag indication, that a $19.99 membership was going to be purposely charged to my debit card account is unacceptable. Small Business Credit Solutions and its area branches including the [redacted] branch may have practices that I see are unethical and illegal and may have violated FTC regulations that can cause their own integrity, the employees and employers, and its staff, and practices to be in question. I request for this business to be under review before further damages are to be done to current and prospective clients in the system, that have paid direct payments to this business, and if there are violations then restitution should be paid to the clients. I understand that [redacted] a service / product of Trilegiant Corporation is not associated with Small Business Credit Solutions but the Small Business Credit Solutions offers the service/ product, but Trilegiant Corporation should be aware who they affiliate and do business with and verify every client to get their payment authorization than assuming from the affiliated and/or third party businesses from a signed paper contract / agreement because that is unethical and I would believe illegal to authorize a payment without the client's verbal verification and authorization. It also creates a smoke screen to the bank to see an authorized payment from Trilegiant is as a authorize payment, which it is not.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, however the Small Business Credit Solutions [redacted], ** branch and its failure to communicate to Mr. [redacted] and myself upon reading the contract and signing, was a red flag indication, that a $19.99 membership was going to be purposely charged to my debit card account is unacceptable. Small Business Credit Solutions and its area branches including the [redacted] branch may have practices that I see are unethical and illegal and may have violated FTC regulations that can cause their own integrity, the employees and employers, and its staff, and practices to be in question. I request for this business to be under review before further damages are to be done to current and prospective clients in the system, that have paid direct payments to this business, and if there are violations then restitution should be paid to the clients. I understand that [redacted] a service / product of Trilegiant Corporation is not associated with Small Business Credit Solutions but the Small Business Credit Solutions offers the service/ product, but Trilegiant Corporation should be aware who they affiliate and do business with and verify every client to get their payment authorization than assuming from the affiliated and/or third party businesses from a signed paper contract / agreement because that is unethical and I would believe illegal to authorize a payment without the client's verbal verification and authorization. It also creates a smoke screen to the bank to see an authorized payment from Trilegiant is as a authorize payment, which it is not.

Sincerely,

Review: I was contacted by this company after purchasing concert tickets through a broker. This company called me and offered me FREE (yeah right) [redacted] or [redacted] gift card worth $60 just for listening to their sales pitch and signing up for a $1 trial of their saving services. Sounds great, right? NO! What they didn't tell me is that they would share my personal information, including credit card, with several of their member affiliates and I would be enrolled in several different programs that would all charge a monthly automatic fee that ranged from $1-$29.99 per month. I immediately cancelled this membership and I thought my headaches were over. This continued for almost 2 months of random charges and numerous arguments on email and phone with several merchants that were charging my account. And to make matters worse I NEVER RECEIVED MY GIFT CARD! It all resulted in my having to file several fraudulent claims against them with my bank and now this review. DO NOT SIGN UP FOR THIS PROGRAM UNLESS YOU WANT TO DEAL WITH A REAL NIGHTMARE!!!

Desired Settlement: DesiredSettlementID: No settlement requested - for

Just want to warn other consumers about a true SCAM!!!

Business

Response:

Business Response /* (1000, 5, 2013/05/10) */

Thank you for your correspondence regarding [redacted]'s concerns with Great Fun, a service provided by Trilegiant Corporation.

By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Great Fun. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. [redacted] was enrolled in Great Fun on March 12th, 2013. On that date, she was asked if she would like to learn about a special offer for $40 worth of Visa gift cards when trying the service for a trial period. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offer in the service.

In order to avail herself of the promotional offer for the Visa gift cards, Ms. [redacted] was required to return the offer request card that was included in her membership kit or sent to the e-mail provided during the enrollment process. Upon receipt of the completed offer request card, the premium would have been delivered within 4-6 weeks.

We regret that Ms. [redacted] did not receive her offer form in a timely manner. In order to uphold our high level of customer satisfaction, we have requested that a $40 Visa gift card be sent directly to Ms. [redacted]. She should receive this item shortly.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Ms. [redacted]'s membership was canceled on March 28th, 2013, during the trial period, and a refund of the $1 trial fee has been issued to her debit card account. In her complaint, Ms. [redacted] references additional charges from several sources. After an investigation of our databases, we could not find that Trilegiant Corporation is associated with these additional charges.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I am writing you all about this company called TLG Shopper's Advantage and TLG Great Fun located in [redacted].I started to notice charges on my account form my bank in the amount of $16.99 debted twice a month sometimes on the same day. I start to inquire about because I did not authorize any one to debt my account it got to be such a problem until it made my account to be overdrawn by $504.00 just in bank fees. They debted my accout over 21 times to the tune of $356.00 plus.I had the bank to search this company and I told them I never heard of them nor did I autherized them take anyhing out. I filed a dispute with the bank and the company on June 7,2013. I have been trying to seek a fll refund plus bank fees. They refuned some of my monies after I told them I will be going to the media as well as the Revdex.com and [redacted] about the scam they running.I contacted them Friday June 21, 2013, after I was refuned the remaing amount due to me and the assured me they would comply. On monday June 24, 2013 I received two letters from Great Fun and Shopper's Advantage stating about a service provided by Trilegiant Corporation, saying I contacted them, to learn about their speacial benefit offered to [redacted] customers.This is not true. I reguest that the account be cancelled and I want my monies pluse bank fees.Today I went to the website and found that I am not the only one this has happen to. I have contacted the news media about this matter and awaiting their response about this matter.

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want all monies and overdraft fees refunded back into my account ASAP and please look into this company. I don't know how they got my account info from the bank.

Business

Response:

Business Response /* (1000, 5, 2013/06/26) */

Thank you for your correspondence regarding [redacted]'s concerns with Shoppers Advantage and Great Fun, services provided by Trilegiant Corporation.

By way of background, Shoppers Advantage and Great Fun are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Shoppers Advantage and Great Fun. An individual member may join the services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Ms. [redacted] was enrolled in Shoppers Advantage and Great Fun on Mach 24th, 2011. On this date Ms. [redacted] was asked if she would like to learn about a special offer when trying the services for trial periods. The offer related to the Shoppers Advantage membership was a $50 shopping credit. The offer for enrolling in Great Fun was a $40 Visa gift card. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offers in the services.

Ms. [redacted] was provided with the terms of the membership in Shoppers Advantage and Great Fun. Great care is taken to ensure that the consumer authorizes enrollment in the services. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun. As such, Ms. [redacted]'s Shoppers Advantage membership was canceled on June 7th, 2013, and a full refund of $424.75 was issued to her debit card account. Ms. [redacted]'s Great Fun membership was also canceled on June 7th, 2013, and a credit of $425.75 was issued to her account as a full reimbursement of the fees that she was charged for the service.

Ms. [redacted] may provide statements depicting any fees or charges that were incurred due to the Shoppers Advantage and Great Fun membership fees for review. She may either email ([redacted]@affiniongroup.com) or fax (XXX-XXX-XXXX) the statements to my attention.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: Going over my credit card statements, I realized that I was being charged for an unknown service. This reoccurring charge was unauthorized, deceptive and fraudulent . This unauthorized charge started in 9/09/09 for $1.00, then went to a monthly reoccurring charge of $15.99 in 10/27/2009. The price then increased to a monthly reoccurring charge of $16.99 in July 2011. While researching this company online, I have discovered that other consumers were caught in this scam by Travelers Advantage as well. I am disputing all charges from this company. I did not sign up for any service or product from Travelers Advantage and would like a full refund.

Product_Or_Service: None.

Order_Number: NA

Account_Number: NA

Desired Settlement: DesiredSettlementID: Refund

I would like a full refund of the following charges:Initial charge of $1.00Monthly Charge of $15.99 for 21 months= $335.79Monthly Charge of $16.99 for 24 months= $407.76Total Refund: $744.55

Business

Response:

Business Response /* (1000, 5, 2013/07/30) */

Thank you for your correspondence regarding [redacted]'s concerns with his Travelers Advantage membership, a service provided by Trilegiant Corporation.

By way of background, Travelers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Travelers Advantage. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

After researching his concerns, we found that Mr. [redacted] was enrolled in our Travelers Advantage service on September 8th, 2009, after being transferred to one of our representatives by [redacted]. Travelers Advantage goes to great lengths in order to ensure that an authorized person agrees to the membership. If Mr. [redacted] did not inform us that he wished to cancel his membership by the end of the trial period, he was charged the monthly membership fee. The terms of the agreement provide that, in order to ensure uninterrupted service, the membership would be renewed each month at the then current membership fee.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Travelers Advantage. As such, Mr. [redacted]'s membership was canceled on July 30th, 2013, and a refund of $744.55 will be issued to his credit card account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: Apparently when I signed up for a free subscription to travelers advantage it signed me up, unknowingly, to Shoppers Advantage. I called the cancelation number provided with my free trial and canceled my travelrs advantage membership. I was never made aware when I canceled that membership that I still had a second one with them. I have since been charged $16.99 for 3 consecutive months. When I spoke with the company they then informed me of the second membership that I "never canceled" and that they would not refund the 3 charges of $16.99 and kept speaking over me to tell me how I can get that money back in the savings I would get by utilizing the membership, I literally had to scream at the lady ([redacted]) over the phone to tell to stop trying to sell the service and just cancel it. I have zero confidence that it has been canceled.Desired Settlement: I expect a complete refund of the 3 charges of $16.99.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

After researching her concerns, we found that Ms. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on July 26th, 2013, after being transferred to one of our representatives by [redacted]. Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. If Ms. [redacted] did not inform us that she wished to cancel both of the memberships at the end of their trial periods, she would be charged the monthly membership fees. The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, Ms. [redacted]’s Travelers Advantage membership was canceled on November 4th, 2013, and a full refund of $34.98 will be issued to her credit or debit card account. Ms. [redacted]’s Shoppers Advantage membership was canceled on November 1st, 2013, and an additional refund of $34.98 will be issued to her account as full reimbursement of the fees that she was charged for the service. .

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: when we was trying to find a room when we was heading to [redacted], they was saying we can get our room for next to nothing. if we would join this shoppers advantage. for 1 dollar for first payment we would get this room free. well that didn't happen. then after the first month they started charging 16.99 a month. never got any information on their shoppers advantage and there product. I tried 3 times to stop there taking our money for nothing. finally got last month a cancellation number [redacted] from a [redacted]. got my discover bill and they charged me for last month. I called and talked to there manager, she said I had to for last month bill and they got my cancelation notice. how many times do you have to tell them you don't want there crap and they do nothing for you. they just take your money and they do nothing!!!!please help before another person has to go through this!!!thank you for any help you can give me!! o by the way we went to [redacted] and my husbands mother passed away before we got there!!! I just wanted you to know what frame of mind we were going through at the time!!!Desired Settlement: I'd like all the money I paid but I know it won't happen. but please help the poor next guy so they don't have to go through what I've went through!!!

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

After researching her concerns, we found that Ms. [redacted] was enrolled in both our Shoppers Advantage and Travelers Advantage services on August 3rd, 2013, after being transferred to one of our representatives by Super 8. If Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees. The terms of the agreements provide that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Travelers Advantage. As such, Ms. [redacted]’s Shoppers Advantage membership was canceled on November 20th, 2013, and a full refund of $51.97 is being issued to her credit card account. Ms. [redacted]’s Travelers Advantage membership was previously canceled on October 9th, 2013, and a refund of $16.99 was issued to her account as reimbursement of the monthly fee that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: was charge a monthly svr fee even after cancelling svr. received an email Oct. 30 from Travelers Advantage stating "We have received your e-mail and assigned the following correspondence number [redacted]. Please reference this number in any future correspondence regarding this message".Desired Settlement: I would like to be refunded the monthly svr changes they failed to terminate even after receiving my request.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Travelers Advantage membership, a service provided by Trilegiant Corporation.

After researching her concerns, we found that Ms. [redacted] was enrolled in both our Travelers Advantage and Great Fun programs on October 26th, 2013, after being transferred to one of our representatives by [redacted]. The offer for joining Travelers Advantage was $60 in gas rebates. The offer related to Great Fun was an additional $20 in gas rebates. If Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees. The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Great Fun. As such, Ms. [redacted]’s Travelers Advantage membership was canceled on November 11th, 2013, during the trial period, and she was not charged a monthly fee for the service. Ms. [redacted]’s Great Fun membership was canceled on December 31st, 2013, and a refund of $16.99 was issued to her credit or debit card account as reimbursement of the monthly fee that she was charged.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I saw a recurring $16.99 charge on my credit card for the last 7 months that I didn't authorize. I phoned the company 4 times, and was on hold for a very long time and each time the phone was disconnected. I phoned my credit card company to dispute the charges and they said that I had been charged the $16.99 for over 6 months. I have no idea what this charge is for and I didn't authorize it. My credit card company phoned them and we had a conference call. They said that I had ordered something on May 30, 2013 and that my card had been charged every month because I didn't call and cancel. They canceled whatever it was and issued me a refund for $67.96 but wouldn't issue me a full refund. They still owe me $51.97Desired Settlement: $51.97 the rest of the refund that they owe me

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with Shoppers Advantage, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

After researching her concerns, we found that Ms. [redacted] was enrolled in both our Shoppers Advantage and Travelers Advantage services on May 30th, 2013, after being transferred to one of our representatives by [redacted] to learn about a special offer when trying the services for trial periods. The offer for joining Shoppers Advantage was $40 in gas rebates, and the offer related to Travelers Advantage was $40 worth of rebates for hotel stays.

Shoppers Advantage and Travelers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. If Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees. The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Travelers Advantage. As such, Ms. [redacted]’s Shoppers Advantage membership was canceled on February 7th, 2014, and a full refund totaling $119.93 is being issued to her credit card account. Ms. [redacted]’s Travelers Advantage membership was previously canceled on July 9th, 2013, and she was not charged a monthly fee for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: The company known as complete savings has charged my account through a recurring debt transaction. After investigation I found that when I made an online transaction through [redacted] to send flowers, a box I checked for a discount or some default setting has allowed this company to charge me 12 dollars a month for a savings discount program. I did not authorize this company knowingly and did not give them access to my account to do this. It was obtained from my purchase with [redacted]. I have looked them up online and there is plenty of comments about this scam. What I am more disappointed in is that [redacted] would allow this company to piggy-back themselves onto their website. I will not be doing any further business with [redacted] and any company associated with complete savings.Desired Settlement: I could not find the appropriate address for online [redacted]. What I would like to do is report them for allowing an obvious scam onto their website.

Business

Response:

This letter is a response to your correspondence regarding the complaint of [redacted].

Our records show that Mr. [redacted] completed an online transaction at www.[redacted].com on May 8, 2009. After completing the transaction he was offered a free 30-day trial of our Complete Savings service and a $20 Cash Back Award for trying our service, which he accepted.

Mr. [redacted] accepted the trial membership offer for Complete Savings by entering the email address [redacted] twice and then clicking the “YES!” button on the page Immediately to the left of the “YES!” button are the “Offer and Billing Details.” The Offer and Billing Details set forth the terms of the offer, including the $12 monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card he used for his transaction with [redacted].com. Immediately above the location on the offer page where Mr. [redacted] entered his email address twice and clicked “Yes” is the following statement:

By entering my email address as my electronic signature and clicking YES, I have read and agree to the Offer and Billing Details and authorize [redacted].com to securely transfer my name, address and credit or debit card information to Complete Savings for billing and benefit processing.

Thus, by accepting the offer, Mr. [redacted] agreed that the Complete Savings $12 monthly membership fee would be billed to the credit or debit card used in connection with his transaction with [redacted].com. Immediately after clicking the “YES!” button, Mr. [redacted] was taken to another screen welcoming him to the program. This page advised Mr. [redacted] that he had just joined Complete Savings. Within the next few minutes, Mr. [redacted] was sent two emails from us including his membership kit and password and reminding him to use his $20 Cash Back Award.

In May of 2009, we sent Mr. [redacted] an email explaining how to access the Complete Savings membership. We also sent Mr. [redacted] an email reminding him to use the benefits of his membership and an email reminding him to use his $20 Cash Back Award. On May 25, 2009, we sent Mr. [redacted] an email to remind him that the free trial membership would conclude on June 7, 2009, and at that time, he would be billed the monthly membership fee. The email also included our toll-free telephone number if he wished to cancel, in which event, he would not be charged.

Mr. [redacted] was charged the first $12 monthly membership fee at the end of his free trial membership on June 7, 2009. That same day, we sent Mr. [redacted] an email reminding him of the benefits of the membership. Mr. [redacted] was charged the monthly membership fee from June of 2009 to February of 2014..

Mr. [redacted]’s Complete Savings account was canceled on March 6, 2014. Mr. [redacted] was informed that his membership is affected by the settlement and that we have a dedicated team that is handling this settlement that will be able to provide him with more details involving his situation. He can contact ###-###-####, Monday – Friday between the hours of 9 AM to 9 PM EST.

Complete Savings makes every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchase. For this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service). In addition, Complete Savings places its key offer details on the very same page as the “YES!” button rather than requiring a consumer to click through one or more links in order to find these details. Moreover, when a misunderstanding such as the one with Mr. [redacted] occurs, we are pleased to cancel a customer’s membership, as we have in this instance.

We believe we treated Mr. [redacted] in a fair and correct manner, and our records reflect that Mr. [redacted] took several affirmative steps to sign up for the Complete Savings service and received multiple communications from us, including a pre-billing notification, prior to the first charge on his credit or debit card. We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me.

Sincerely,

Manager, Customer Relations

Review: We cancel this club in 2013 per my husband. He said they were going to email him a confirmation notice. When I found the charge on the bank statement three months later. The person I talk with said they could not email me the cancellation number. They also said that no refund could be given. I ask for a manager and was not given one. I left the call with a cancellation number but every disappointed and mad. [redacted] was the company that we booked with that signed us up and they will only get our business in one town Please pass this on to both business. [redacted] was the person who cancel my order. [redacted]Desired Settlement: I want a full refund.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with [redacted]’s Travelers Advantage membership, a service provided by Trilegiant Corporation.

After researching Ms. [redacted]’s concerns, we found that Mr. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on November 14th, 2013, after being transferred to one of our representatives by [redacted]. Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Travelers Advantage and Shoppers Advantage for any reason. Accordingly, if a customer is dissatisfied with the services under the programs, the company will cancel the memberships and they will owe nothing further.

Mr. and Ms. [redacted] can be assured that Mr. [redacted]’s Travelers Advantage membership was canceled on March 11th, 2014, and a full refund of $51.97 will issued to his debit card account. Mr. [redacted]’s Shoppers Advantage membership was previously canceled on December 7th, 2013, and he was not charged a monthly fee for the service.

We apologize for any inconvenience that Mr. and Ms. [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.

Sincerely,

Customer Relations

Review: Signed up for service over the phone for "TLG Great Fun", in order to redeem a one-time rebate offer on concert tickets. I was told by the sales representative that I could cancel for no charge prior to January 2014. After that, I was told there would be a $16.99 charge per month automatically deducted from the credit card I provided. Of course, I forgot to cancel. When I looked at my credit card statement in mid-March, I noticed that for each month January through March 2014, there were TWO $16.99 charges made each month: one labeled "TLGGREAT FUND", and another "TLGSHOPPER". I never agreed to sign up for the second service. This was double the monthly charge I was told would appear by the salesperson. I was never told there would be a second service or charge. When I called to complain & cancel, I was connected with a forgivably useless call center operator, who had no explanation for the second charge beyond "our records show you are not entitled to a refund". I was prepared to take the hit for the $51.00 dollars for my bad decision to get involved with what seemed to me to be a sketchy company, but now I am out an extra $51.00. I called to cancel, and was offered partial refunds/additional services & rebates, which I did not accept. I am proactively and preventatively notifying my bank to decline any future charges from these "2" companies.Desired Settlement: I am not desperately in need of the extra $51.00 dollars I lost. I am more concerned about the continued operation of this predatory 'business', it's lack of transparency, and the fraudulent practices of its salespeople. Short of a consumer fraud class-action, or similar action by the Attorney General, I would be satisfied with an as-public-as-possible Revdex.com blacklisting of this company and whatever tentacle-like operating subsidiaries it uses to siphon money from feckless but innocent consumers.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Mr. [redacted] was enrolled in our Great Fun and Shoppers Advantage services on November 21st, 2013, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted. As an incentive for joining Great Fun, Mr. [redacted] was offered $100.00 worth of rebates for purchases from [redacted]. The offer for trying Shoppers Advantage was an additional $20.00 in rebates for gas purchases. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.

Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Mr. [redacted] provided his date of birth to the representative confirming his authorization to enroll in the services.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Mr. [redacted]’s Great Fun membership was canceled on March 19th, 2014, and a full refund of $51.97 will be issued to his credit card account. Mr. [redacted]’s Shoppers Advantage membership was also canceled on March 19th, 2014, and an additional refund of $51.97 will be issued to his account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: Fraudulant charges to my Debit cardDesired Settlement: full refund of $34.98, and an investigation into this scam. I NEVER signed up with this company. My cc number was given to them by GreatFunSite

Business

Response:

Thank you for [redacted]'s correspondence regarding his concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Mr. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on February 23rd, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.

Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Mr. [redacted] provided his date of birth to the representative confirming his authorization to enroll in both of the services.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Mr. [redacted]’s Great Fun membership was canceled on April 15th, 2014, and he was not charged a monthly fee for the service. Mr. [redacted]’s Shoppers Advantage membership was canceled on May 8th, 2014, and a refund totaling $34.98 will be issued to his credit card account as full reimbursement of the fees that he was charged.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations