Affinion Group, Inc.

Review: I was contacted by this company after purchasing concert tickets through a broker. This company called me and offered me FREE (yeah right) [redacted] or [redacted] gift card worth $60 just for listening to their sales pitch and signing up for a $1 trial of their saving services. Sounds great, right? NO! What they didn't tell me is that they would share my personal information, including credit card, with several of their member affiliates and I would be enrolled in several different programs that would all charge a monthly automatic fee that ranged from $1-$29.99 per month. I immediately cancelled this membership and I thought my headaches were over. This continued for almost 2 months of random charges and numerous arguments on email and phone with several merchants that were charging my account. And to make matters worse I NEVER RECEIVED MY GIFT CARD! It all resulted in my having to file several fraudulent claims against them with my bank and now this review. DO NOT SIGN UP FOR THIS PROGRAM UNLESS YOU WANT TO DEAL WITH A REAL NIGHTMARE!!!

Desired Settlement: DesiredSettlementID: No settlement requested - for

Just want to warn other consumers about a true SCAM!!!

Business

Response:

Business Response /* (1000, 5, 2013/05/10) */

Thank you for your correspondence regarding [redacted]'s concerns with Great Fun, a service provided by Trilegiant Corporation.

By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Great Fun. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. [redacted] was enrolled in Great Fun on March 12th, 2013. On that date, she was asked if she would like to learn about a special offer for $40 worth of Visa gift cards when trying the service for a trial period. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offer in the service.

In order to avail herself of the promotional offer for the Visa gift cards, Ms. [redacted] was required to return the offer request card that was included in her membership kit or sent to the e-mail provided during the enrollment process. Upon receipt of the completed offer request card, the premium would have been delivered within 4-6 weeks.

We regret that Ms. [redacted] did not receive her offer form in a timely manner. In order to uphold our high level of customer satisfaction, we have requested that a $40 Visa gift card be sent directly to Ms. [redacted]. She should receive this item shortly.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Ms. [redacted]'s membership was canceled on March 28th, 2013, during the trial period, and a refund of the $1 trial fee has been issued to her debit card account. In her complaint, Ms. [redacted] references additional charges from several sources. After an investigation of our databases, we could not find that Trilegiant Corporation is associated with these additional charges.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: A trial membership was offered with a purchase. I canceled the membership after the trial and this company continued to make unauthorized charges to my account without my knowledge. They bait you with free trial offers and charge your card. And, of course when you call to inquire about this matter, they claim to have no record of your cancellation. This company is a scam. Beware!Desired Settlement: I want a refund of the $16.99 they took out of my account each month.I have filed a dispute with my debit card and have gotten three months conditional refund. I want a refund of the other $254.85 that they have stolen from me.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in Shoppers Advantage for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further. Ms. [redacted] can be assured that her Shoppers Advantage membership was canceled on May 24th, 2014, and a refund of $306.82 will be issued to her debit card account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: was charge a monthly svr fee even after cancelling svr. received an email Oct. 30 from Travelers Advantage stating "We have received your e-mail and assigned the following correspondence number [redacted]. Please reference this number in any future correspondence regarding this message".Desired Settlement: I would like to be refunded the monthly svr changes they failed to terminate even after receiving my request.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Travelers Advantage membership, a service provided by Trilegiant Corporation.

After researching her concerns, we found that Ms. [redacted] was enrolled in both our Travelers Advantage and Great Fun programs on October 26th, 2013, after being transferred to one of our representatives by [redacted]. The offer for joining Travelers Advantage was $60 in gas rebates. The offer related to Great Fun was an additional $20 in gas rebates. If Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees. The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Great Fun. As such, Ms. [redacted]’s Travelers Advantage membership was canceled on November 11th, 2013, during the trial period, and she was not charged a monthly fee for the service. Ms. [redacted]’s Great Fun membership was canceled on December 31st, 2013, and a refund of $16.99 was issued to her credit or debit card account as reimbursement of the monthly fee that she was charged.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: when we was trying to find a room when we was heading to [redacted], they was saying we can get our room for next to nothing. if we would join this shoppers advantage. for 1 dollar for first payment we would get this room free. well that didn't happen. then after the first month they started charging 16.99 a month. never got any information on their shoppers advantage and there product. I tried 3 times to stop there taking our money for nothing. finally got last month a cancellation number [redacted] from a [redacted]. got my discover bill and they charged me for last month. I called and talked to there manager, she said I had to for last month bill and they got my cancelation notice. how many times do you have to tell them you don't want there crap and they do nothing for you. they just take your money and they do nothing!!!!please help before another person has to go through this!!!thank you for any help you can give me!! o by the way we went to [redacted] and my husbands mother passed away before we got there!!! I just wanted you to know what frame of mind we were going through at the time!!!Desired Settlement: I'd like all the money I paid but I know it won't happen. but please help the poor next guy so they don't have to go through what I've went through!!!

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

After researching her concerns, we found that Ms. [redacted] was enrolled in both our Shoppers Advantage and Travelers Advantage services on August 3rd, 2013, after being transferred to one of our representatives by Super 8. If Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees. The terms of the agreements provide that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Travelers Advantage. As such, Ms. [redacted]’s Shoppers Advantage membership was canceled on November 20th, 2013, and a full refund of $51.97 is being issued to her credit card account. Ms. [redacted]’s Travelers Advantage membership was previously canceled on October 9th, 2013, and a refund of $16.99 was issued to her account as reimbursement of the monthly fee that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: On 10/11/14 I went into fye to purchase some dvds. However, I see on my receipt that I have been signed up for Backstage VIP pass service with a monthly rate of $11.99. I was not aware that I was being signed up into a membership with a recurring monthly fee. I didn't agree to this charge and would like to be cancelled out of this service.

Please reference member number [redacted].

My receipt transaction number is [redacted] Date on the receipt is 10/11/2014

Store number is [redacted]Desired Settlement: I would like this service to be cancelled immediately and for no further charges to be made to my credit card.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her FYE Backstage Pass VIP membership, a service provided by Trilegiant Corporation.

By way of background, FYE Backstage Pass VIP is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in FYE Backstage Pass VIP. An individual member may join our services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in FYE Backstage Pass VIP. As such, Ms. [redacted] membership was canceled on October 13, 2014, and she will not be charged a monthly fee for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I was pretty much forced into signing up for the VIP Backstage card, they took my card info and once I realized it was a scam from all the posts online, I immediately called to cancel within the trial period. I was given a confirmation number of [redacted] and yet I have had to call back TWICE because of unauthorized charges coming from them. I have already called and handled with my card, but someone really needs to handle this issue at a higher level with the company as a quick google search shows that HUNDREDS of people have dealt with the same issue.Desired Settlement: I have handled refunds with my card, but I think this is ridiculous and the company should be held accountable. Thanks Revdex.com!

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with FYE Backstage Pass VIP, a service provided by Trilegiant Corporation.

By way of background, FYE Backstage Pass VIP is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in FYE Backstage Pass VIP. An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

After an initial investigation of our databases using the information provided in Ms. [redacted] complaint, we were able to locate a membership in the name of [redacted], which was canceled on June 30, 2014, during the trial period. Our records do not show that Ms. [redacted] has been charged for this membership.

In order to complete a more thorough search to locate a membership for which Ms. [redacted] is being charged, a service account number (if known), any other related information (other names, previous addresses) or a copy of Ms. [redacted] statement reflecting one of our charges is requested. Ms. [redacted] may either e-mail ([redacted]) or fax (###-###-####) the information to my attention for review and further investigation.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: TLG Privacy Guard (https://www.[redacted].com/), I and my [redacted] friend did business with went ahead and approved a subscription that I and [redacted] did not authorize, and my friend [redacted] did not sign-up for. The business that is connected to TLG [redacted] and did not communicate to us there was gonna be a $19.99 subscription is from the company, but went ahead and told TLG to approve the the $19.99 transaction is:

Small Business Credit Solutions

[redacted]

Tel: ###-###-####

Fax: ###-###-####

Email: [redacted]

Both businesses are scammers and did not help. Small Business Credit Solutions said they would only charge $1.00 and nothing else but went ahead did not tell us that a $19.99 monthly charge was coming from TLG Privacy Guard. And TLG and Small Business Credit Solutions did not communicate to us about that charge or sign-up, they went ahead and assumed and run the payment without [redacted] and I's permission.Desired Settlement: Shutdown both businesses so they do not scam and cheat people with their promise, especially Small Business Credit Solutions in [redacted] and throughout their branches because they will scam people and cheat people especially those running the [redacted] branch, and have both businesses refund me back the funds they took from my checking account.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with [redacted]’s [redacted] membership, a service provided by Trilegiant Corporation. By way of background, [redacted] is part of an established membership-based service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Mr. [redacted] was enrolled in the [redacted] service on November 21, 2015, through a response to an online offer on the [redacted].com website. The [redacted] membership was described at the time of enrollment, including billing and cancellation terms. The offer was accepted by providing Mr. [redacted]’s name, address, date of birth, social security number and billing information, and clicking "Yes, Sign Me Up!”, indicating Mr. [redacted]’s agreement to enroll in the service. Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted]. As such, Mr. [redacted]’s membership was canceled on December 9, 2015, and a refund of $19.99 is being issued to the debit card account that was charged for the service.In his complaint, Mr. [redacted] references business dealings with Small Business Credit Solutions. Trilegiant Corporation is not associated with Small Business Credit Solutions and would be unable to assist with any concerns regarding that company.We apologize for any inconvenience that Mr. [redacted] and Mr. [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.Sincerely,Jason A[redacted]Customer Relations

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with [redacted]’s [redacted] membership, a service provided by Trilegiant Corporation. By way of background, [redacted] is part of an established membership-based service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Mr. [redacted] was enrolled in the [redacted] service on November 21, 2015, through a response to an online offer on the [redacted].com website. The [redacted] membership was described at the time of enrollment, including billing and cancellation terms. The offer was accepted by providing Mr. [redacted]’s name, address, date of birth, social security number and billing information, and clicking "Yes, Sign Me Up!”, indicating Mr. [redacted]’s agreement to enroll in the service. Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted]. As such, Mr. [redacted]’s membership was canceled on December 9, 2015, and a refund of $19.99 is being issued to the debit card account that was charged for the service.In his complaint, Mr. [redacted] references business dealings with Small Business Credit Solutions. Trilegiant Corporation is not associated with Small Business Credit Solutions and would be unable to assist with any concerns regarding that company.We apologize for any inconvenience that Mr. [redacted] and Mr. [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.Sincerely,Jason A[redacted]Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, however the Small Business Credit Solutions [redacted], ** branch and its failure to communicate to Mr. [redacted] and myself upon reading the contract and signing, was a red flag indication, that a $19.99 membership was going to be purposely charged to my debit card account is unacceptable. Small Business Credit Solutions and its area branches including the [redacted] branch may have practices that I see are unethical and illegal and may have violated FTC regulations that can cause their own integrity, the employees and employers, and its staff, and practices to be in question. I request for this business to be under review before further damages are to be done to current and prospective clients in the system, that have paid direct payments to this business, and if there are violations then restitution should be paid to the clients. I understand that [redacted] a service / product of Trilegiant Corporation is not associated with Small Business Credit Solutions but the Small Business Credit Solutions offers the service/ product, but Trilegiant Corporation should be aware who they affiliate and do business with and verify every client to get their payment authorization than assuming from the affiliated and/or third party businesses from a signed paper contract / agreement because that is unethical and I would believe illegal to authorize a payment without the client's verbal verification and authorization. It also creates a smoke screen to the bank to see an authorized payment from Trilegiant is as a authorize payment, which it is not.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, however the Small Business Credit Solutions [redacted], ** branch and its failure to communicate to Mr. [redacted] and myself upon reading the contract and signing, was a red flag indication, that a $19.99 membership was going to be purposely charged to my debit card account is unacceptable. Small Business Credit Solutions and its area branches including the [redacted] branch may have practices that I see are unethical and illegal and may have violated FTC regulations that can cause their own integrity, the employees and employers, and its staff, and practices to be in question. I request for this business to be under review before further damages are to be done to current and prospective clients in the system, that have paid direct payments to this business, and if there are violations then restitution should be paid to the clients. I understand that [redacted] a service / product of Trilegiant Corporation is not associated with Small Business Credit Solutions but the Small Business Credit Solutions offers the service/ product, but Trilegiant Corporation should be aware who they affiliate and do business with and verify every client to get their payment authorization than assuming from the affiliated and/or third party businesses from a signed paper contract / agreement because that is unethical and I would believe illegal to authorize a payment without the client's verbal verification and authorization. It also creates a smoke screen to the bank to see an authorized payment from Trilegiant is as a authorize payment, which it is not.

Sincerely,

Review: According to their customer service department this company, acting under the name of TLG*GOODFUN and TLG*SHOPPER, obtained our credit card information through another unnamed retailer. They then proceeded to charge our card $40/mo for 16 months for unknown services that no one in our household had agreed to. After speaking with the company's customer service department, they said they were unwilling to refund any of the unauthorized charges because it was against a terms of service contract that we did not agree to. This company buys credit card information from other companies, then automatically enrolls their members into recurring charges without their knowledge. We didn't realize it for over a year because we do business with another company with a similar name and did notice the scam.Desired Settlement: Refund 100% of the money stolen with interest.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with [redacted]’s Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Ms. [redacted] was enrolled in Great Fun and Shoppers Advantage on September 27th, 2012. On that date, she was asked if she would like to learn about a special offer when trying the services for trial periods. The offer for joining Great Fun was $40 worth of [redacted] gift cards. The offer related to Shoppers Advantage was a $25 [redacted] gift check. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offers in the services.

During the enrollments, Ms. [redacted] was provided with the terms of the memberships in Great Fun and Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling our toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms. Aderholdt’s Great Fun membership was canceled on February 13th, 2014, and a full refund of $320.84 is being issued to her credit card account. Ms. Aderholdt’s Shoppers Advantage membership was also canceled on February 13th, 2014, and an additional refund totaling $352.20 is being issued to her account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Mr. and Ms. [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It's still a shame that companies like this can exist solely to prey off people that don't verify every transaction on their statements each month.

Sincerely,

Review: I originally joined "Complete Home" club which was ran by this company, upon the promise that for trying it as a trial basis that I would receive a free touch screen MP3 player. I remember that the picture shown was similar to that of the current [redacted] touch devices at the time. A long period went by where I did not receive the item. At this point I placed a call to customer service about the issue and that they would send out something for me to fill out to send back to them. They never sent this document to me and I never heard back from the company. I fulfilled all terms of my obligation, but this company did not fulfill any of their promises to me.Desired Settlement: I would like to either be fairly compensated the amount for the touchscreen MP3 player that I was supposed to have been sent or to be sent a new touchscreen MP3 player as I was supposed to have received at the time.

Business

Response:

Thank you for your letter of correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by Trilegiant Corporation. By way of background, [redacted] is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. Our records indicate that Ms. [redacted] received a solicitation to join [redacted] which was mailed to select [redacted] of [redacted] customers. Ms. [redacted] was enrolled in [redacted] on March 2, 2012, after we received her signed and completed order card. The offer for joining the service was a Touch Screen MP3 Player. In order to avail herself of the promotional offer, Ms. [redacted] was required to return the offer request card that was included in her membership kit or sent to the e-mail provided during the enrollment process. Upon receipt of the completed offer request card, Ms. [redacted]’s MP3 Player would have been delivered within 4-6 weeks. We regret that Ms. [redacted] did not receive her MP3 Player at the time of the offer. At this time we no longer have the MP3 Players available, but in order to uphold our high level of customer satisfaction, we have requested for a $20.00 check to be sent to Ms. [redacted] as a replacement for the MP3 Player. Ms. [redacted] should receive the check within the next fifteen business days. In addition, Ms. [redacted]’s [redacted] membership was canceled on March 23, 2012, and she was not charged a monthly fee for the service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, [redacted]Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution as somewhat satisfactory though inaccurate. I did return the offer response card that was mentioned, to which I was told at the time that Complete Home had not received it. Upon talking with the representative, I was told that I would be sent a new card to fill out and send in, but a new card was never sent and there was no additional follow-up from the company. With that said I will accept the terms of the resolution in order to move on.

Sincerely,

Review: Apparently when I signed up for a free subscription to travelers advantage it signed me up, unknowingly, to Shoppers Advantage. I called the cancelation number provided with my free trial and canceled my travelrs advantage membership. I was never made aware when I canceled that membership that I still had a second one with them. I have since been charged $16.99 for 3 consecutive months. When I spoke with the company they then informed me of the second membership that I "never canceled" and that they would not refund the 3 charges of $16.99 and kept speaking over me to tell me how I can get that money back in the savings I would get by utilizing the membership, I literally had to scream at the lady ([redacted]) over the phone to tell to stop trying to sell the service and just cancel it. I have zero confidence that it has been canceled.Desired Settlement: I expect a complete refund of the 3 charges of $16.99.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

After researching her concerns, we found that Ms. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on July 26th, 2013, after being transferred to one of our representatives by [redacted]. Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. If Ms. [redacted] did not inform us that she wished to cancel both of the memberships at the end of their trial periods, she would be charged the monthly membership fees. The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, Ms. [redacted]’s Travelers Advantage membership was canceled on November 4th, 2013, and a full refund of $34.98 will be issued to her credit or debit card account. Ms. [redacted]’s Shoppers Advantage membership was canceled on November 1st, 2013, and an additional refund of $34.98 will be issued to her account as full reimbursement of the fees that she was charged for the service. .

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: This Company took 16.99 out of my checking twice in a row. I did not give them permission to do so. When I call them they, they said they only took it out once. When ask for all my money back they said it would take 10 to 14 days to refund 16.99. I have email 3 times and the email said we will get back to you shortly and they never have. I would like the 33.98 put back into my account.Desired Settlement: I want the 33.98 dollar put back into my checking account.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Ms. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on June 5, 2015, after making a purchase from Tiger Direct and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in Great Fun and Shoppers Advantage, which our records indicate she accepted. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms. [redacted] Great Fun membership was canceled on July 23, 2015, and a refund of $16.99 is being issued to her debit card account. Ms. [redacted] Shoppers Advantage membership was canceled on July 21, 2015, and an additional refund of $16.99 is being issued to her account as reimbursement of the monthly fee that she was charged for this service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,[redacted]Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: In or around 9/10/13 I signed up for a trial membership of Shopper's Advantage through [redacted] Service.I decided against it soon after and called to let the representative know I wanted to cancel the membership.Unbeknownst to me (though it may have been in some fine print) I was signed up for 2 services and definitely unbeknownst to me I was only cancelled from one of themOn 11/29/13 charge date I was assessed a charge of $16.99 and was told with confirmation code [redacted] that the charge would be reversed and I would definitely be cancelled from all affiliation with shoppers advantage.Desired Settlement: I would like the refund to go through. I have read online that this is a scammy business and you may not be able to get your money back or off their list.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Shoppers Advantage and Travelers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Shoppers Advantage and Travelers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the services. An individual member may join Shoppers Advantage and Travelers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

After researching her concerns, we found that Ms. [redacted] was enrolled in both our Shoppers Advantage and Travelers Advantage services on September 10th, 2013, after being transferred to one of our representatives by [redacted]. Shoppers Advantage and Travelers Advantage go to great lengths to ensure that an authorized person agrees to the memberships. If Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she was charged at the monthly membership fees. The terms of the agreements provide that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Travelers Advantage. As such, Ms. [redacted]’s Shoppers Advantage membership was canceled on November 29th, 2013, and a refund of $34.98 will be issued to her credit card account as full reimbursement of the fees she was charged for the service. Ms. [redacted]’s Travelers Advantage membership was canceled on September 12th, 2013, and she was not charged a monthly membership fee for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: My credit card is being debited each month for $12.99 which I did not authorize. I have called them to cancel the charge and also completed an online request to cancel the charge four months ago. The charge is still being made on a monthly basis and the online access to cancel no longer seems to exist. Their customer service representatives are now of non english speaking persuation and do not/or cannot cancel charges. I have discovered there is a growing population of the same complaint against this group online. Something needs to be done to resolve their questionable practices.Desired Settlement: At this point, I will not dicker of the charge amounts. I require the billing be cancelled premanently. Should they continue, a refund amount will definatley be an issue.

Business

Response:

Thank you for your correspondence regarding [redacted]’ concerns with her Great Fun membership, a service provided by Trilegiant Corporation. By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that Ms. [redacted] was enrolled in the Great Fun service on June 8, 2008, while responding to an online offer on the [redacted] website. The Great Fun membership was described to her at the time of enrollment, including billing and cancellation terms. Ms. [redacted] accepted the offer by providing her verification of acceptance (City of Birth) and clicking "yes”, indicating her agreement to enroll in the service. Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Ms. [redacted]’ membership was canceled on April 7, 2015, and a refund of $1.052.19 will be issued to her credit card account as full reimbursement of the fees that she was charged for the service. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, [redacted]Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I was given a discount card called F.Y.E. Backstage Pass VIP at a music store when I purchased a $25.00 [redacted] card. I did not receive a discount and many months later, this company charged my account $11.99, without my consent, no advanced notice, and with no receipt. I read their brochure and it mentions no charge at the time of my purchase or no future charges related to the discount card. I called the business and cancelled my account and they indicated that they would refund the $11.99 charge to my account. My account number is #[redacted]. My concern is that they do not mention any future charges and they charged my account without my authorization. If I do not receive the refund in 5 days, I'll follow up on this complaint. Thank you.Desired Settlement: A full refund of $11.99

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his [redacted] Backstage Pass VIP membership, a service provided by Trilegiant Corporation.

By way of background, [redacted] Backstage Pass VIP is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in [redacted] Backstage Pass VIP. An individual member may join our services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] enrolled on September 22nd, 2013, by purchasing an [redacted] Backstage Pass VIP membership when shopping at an [redacted] store. We are mailing Mr. [redacted] a copy of his store receipt that indicates his agreement to enroll in the service and also details the terms and conditions of the enrollment for his review.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in FYE Backstage Pass VIP. As such, Mr. [redacted]’s membership was cancelled on November 7th, 2013, and $11.99 is being issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: This company has been charging my credit card for SIX years for the service I never receeived. They are claiming I signed for for discounts on various things. To this day, I never new any such thing. NEVER utilized there product/service even a single time. I complained and asked for refund and they refunded one year-worth of charges after deducting for six years continuously. I requested for any record of my involvement with the company. They could not produce any documents. Any help from you would be greately appreciated. Thank you.Desired Settlement: Refund of money they charged my credit card.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Great Fun membership, a service provided by Trilegiant Corporation.

By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] was enrolled in the Great Fun service on September 13, 2008, while responding to an online offer on the [redacted] website. The Great Fun membership was described to him at the time of enrollment, including billing and cancellation terms. Mr. [redacted] accepted the offer by providing verification of acceptance (City of Birth) and clicking "yes”, indicating his agreement to enroll in the service.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Mr. [redacted]’s membership was canceled on May 31, 2014, and a refund totaling $143.88 was issued to his credit card account. An additional refund of $671.44 will be issued to his account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

Review: I was signed up for this backstage VIP card when I made a purchase at the [redacted] store. When I read it I assumed a bill would be sent to me notifying me I was being charged. I realized after the fact that my bank account was being charged and I ended up receiving overdraft charges. I asked why I wasn't billed and wasn't given any answer, besides the fact they didn't have an address for me. I definitely will be telling friends and family to not shop at fye because you just take people's money out of their account without informing them.Desired Settlement: I'd really appreciate a refund of all the charges for this card I didn't even receive.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her FYE Backstage Pass VIP membership, a service provided by Trilegiant Corporation.

By way of background, FYE Backstage Pass VIP is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in FYE Backstage Pass VIP. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. [redacted] enrolled on March 25th, 2014, by purchasing an FYE Backstage Pass VIP membership when shopping at an FYE store. We are mailing Ms. [redacted] a copy of her store receipt that indicates her agreement to enroll in the service and also details the terms and conditions of the enrollment for her review.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in FYE Backstage Pass VIP. As such, Ms. [redacted]’s membership was cancelled on June 10th, 2014, and $23.98 will be issued to her debit card account as full reimbursement of the fees that she was charged for the service. Ms. [redacted] may also provide account statements depicting any fees or charges that were incurred due to the FYE Backstage Pass VIP fees for review and reimbursement. She may either email ([redacted]) or fax (###-###-####) them to my attention.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I just noticed a credit card charge of $16.99 and upon further inspection realized that this has been a monthly occurrence for god knows how long and my hard earned money has been STOLEN from me without my consent. I never signed up for anything and have received nothing in return for the monthly charges. They've stolen hundreds of dollars from me and I think it is criminal of them to do so. I work hard for my money and this is extremely upsetting, please shut this company down!!!Desired Settlement: All money charged is returned

Business

Response:

Thank you for your correspondence regarding[redacted] concerns with [redacted], a service provided by[redacted]. By way of background, [redacted] is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. After researching their concerns, we found that [redacted] was enrolled in our [redacted] service on December 22, 2013, after being transferred to one of our representatives by Dollar. [redacted] goes to great lengths in order to ensure that an authorized person agrees to the membership. If [redacted] did not inform us that they wished to cancel the membership at the end of the trial period, they were charged the monthly membership fee. The terms of the agreement provided that, in order to ensure uninterrupted service, the membership would be renewed each month at the then current membership fee. Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted]. As such, [redacted] membership was canceled on February 13, 2015, and a refund of $221.87 is being issued to their credit card account as full reimbursement of the fees that they were charged for the service. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to their satisfaction. Sincerely, [redacted]Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Please relay to the company that I had called within the required time to cancel that subscription. However, my credit card was continued to be charged which I was not aware of and just happened to catch it as I stopped using that credit card, also I have not received any services in return for my subscription, which I did cancel. Regardless, I am satisfied with the resolution offered by the company i.e. subscription cancellation and reimbursement for the total amount charged to my account.Sincerely, [redacted]

Review: Back in April 2015, I received my credit card statement with a charge that I did not know what it was. I called the 800 number listed and was told it was Shopper's advantage and Great fun. There were two charges of 16.99. I was told by the rep that it would be cancelled Confirmation number [redacted]. I just received my credit card statement May 2015 and both those charges 16.99 appeared again. The company also said I was supposed to have received a packet but I never did.Thank-youDesired Settlement: Four charges of 16.99 67.96 in total.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with [redacted] Shoppers Advantage and Great Fun memberships, services provided by Trilegiant Corporation. By way of background, Shoppers Advantage and Great Fun are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage and Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that [redacted] was enrolled in both our Shoppers Advantage and Great Fun services on February 8, 2015, after making a purchase from OneTravel and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in Shoppers Advantage and Great Fun, which our records indicate he accepted. According to the terms of the agreements for Shoppers Advantage and Great Fun, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun. As such, Mr. [redacted] Shoppers Advantage membership was canceled on April 16, 2015, and a full refund of $34.98 will be issued to his credit card account. Mr. [redacted] Great Fun membership was canceled on May 15, 2015, and additional refunds totaling $34.98 will be issued to his account as full reimbursement of the fees that he was charged for this service. We apologize for any inconvenience that Mr. and Ms. [redacted] may have experienced and hope that this matter has been resolved to their satisfaction. Sincerely,[redacted]Customer Relations

Review: Fraudulant charges to my Debit cardDesired Settlement: full refund of $34.98, and an investigation into this scam. I NEVER signed up with this company. My cc number was given to them by GreatFunSite

Business

Response:

Thank you for [redacted]'s correspondence regarding his concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Mr. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on February 23rd, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.

Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Mr. [redacted] provided his date of birth to the representative confirming his authorization to enroll in both of the services.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Mr. [redacted]’s Great Fun membership was canceled on April 15th, 2014, and he was not charged a monthly fee for the service. Mr. [redacted]’s Shoppers Advantage membership was canceled on May 8th, 2014, and a refund totaling $34.98 will be issued to his credit card account as full reimbursement of the fees that he was charged.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: Going over my credit card statements, I realized that I was being charged for an unknown service. This reoccurring charge was unauthorized, deceptive and fraudulent . This unauthorized charge started in 9/09/09 for $1.00, then went to a monthly reoccurring charge of $15.99 in 10/27/2009. The price then increased to a monthly reoccurring charge of $16.99 in July 2011. While researching this company online, I have discovered that other consumers were caught in this scam by Travelers Advantage as well. I am disputing all charges from this company. I did not sign up for any service or product from Travelers Advantage and would like a full refund.

Product_Or_Service: None.

Order_Number: NA

Account_Number: NA

Desired Settlement: DesiredSettlementID: Refund

I would like a full refund of the following charges:Initial charge of $1.00Monthly Charge of $15.99 for 21 months= $335.79Monthly Charge of $16.99 for 24 months= $407.76Total Refund: $744.55

Business

Response:

Business Response /* (1000, 5, 2013/07/30) */

Thank you for your correspondence regarding [redacted]'s concerns with his Travelers Advantage membership, a service provided by Trilegiant Corporation.

By way of background, Travelers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Travelers Advantage. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

After researching his concerns, we found that Mr. [redacted] was enrolled in our Travelers Advantage service on September 8th, 2009, after being transferred to one of our representatives by [redacted]. Travelers Advantage goes to great lengths in order to ensure that an authorized person agrees to the membership. If Mr. [redacted] did not inform us that he wished to cancel his membership by the end of the trial period, he was charged the monthly membership fee. The terms of the agreement provide that, in order to ensure uninterrupted service, the membership would be renewed each month at the then current membership fee.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Travelers Advantage. As such, Mr. [redacted]'s membership was canceled on July 30th, 2013, and a refund of $744.55 will be issued to his credit card account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations